- 92.8LEGITIMACY SCORE
- 94.8SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Songkick Concerts App Complaints & User Negative Comments 2024
Songkick Concerts app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using Songkick Concerts? Can you share your negative thoughts about songkick concerts?
Please wait! Songkick Concerts Facebook comments loading...
Songkick Concerts for Negative User Reviews
✓ Just received a notification about a sold out event…I just received a notification about a Robert Plant concert at the Royal Albert Hall. I instantly clicked on the links provided and the show is sold out. So…what is a notification’s purpose if not to find out about something right away…? Please review/improve your processes or else people will switch to other providers if they haven’t done so already….Version: 10.2.3
✓ I hate the new updateBefore the update I loved this app. I can no longer search artists or pick a date range or do any of the things I use to. The new format doesn’t provide a good customer experience.Version: 5.39
✓ New update isn't as efficient.You used to be able to scroll the entire calendar end to end to forecast shows that were coming through before this new update. Now you have to page through every 2 or 3 days and each time it defaults to your current date which adds more back-tracking and redundancy. It also doesn't include the entirety of a date on a page, so if you aren't careful, you can potentially miss shows because they aren't all listed in the same place. At least include a next page button to reduce the amount of backtracking involved..Version: 9.29.2
✓ Way too slowThis app is way to behind on announcements. I find out about shows on Facebook before the app :( And I’m not even talking about niche small artists.Version: 6.9
✓ Great app but some issues as of lateI love using Songkick, an absolute brilliant app for tracking artists and local concerts etc, but currently unable to save the dates to my calendar like I used to. I used that as a reminder so I never double booked and it linked straight to the app if I still hadn’t brought tickets and could. (Way to get out of my brothers 40th birthday party) I really hope that it comes back, because as I get older I forget that I’ve booked for the cinema with my best friend or a gig with the wife, either way one of them gets annoyed for my double booking. (Gig wins mind, cinema has all month) please bring that back for us all as I’m sure I’m not the only one that needs this service..Version: 10.0.1
✓ Missing dates, duplicate datesBeen using this app for a while now, has missed at least 3 shows in my area (currently missing one I know of), and posts duplicate dates for the same show. Would be 5 stars if dates would stop being missed..Version: 9.20
✓ Very cool idea but underwhelming database!I was really excited to try out the app, however, quickly discovered that only a very small subset of concerts is available through Songkit. For example, neither SFJazz nor Stanfor Live programs are featured. I searched for a few artists who had local concerts coming up, but the app said that none were on the artist schedule. I sincerely hope that more sources will be added in the future to make this app really useful. Love other features though, e.g. scanning the music library for favoriteartists, etc. Clean UI as well..Version: 9.25.1
✓ Why Can’t You Search Events By Date Range?Let the customer search for events by calendar date range. Seems like a major use case, right? Wrong. Instead, you can only look day by day. And you have to keep going back out to the calendar to select the next day. Beyond annoying and tedious. Something happened with an update along the way because you def could search by date range before. Not sure if you’re trying to limit your API calls or make the app more performant, but there are better ways to do that without so majorly impacting the user experience. This app used to be good, but now it’s almost unusable. What a bummer..Version: 9.31.3
✓ No depthShallow water here, not much going on. Does not capture many gigs in my area. Always notifies me of shows that are well off the mark, pretty useless..Version: 6.2
✓ Charles AznavourI booked my first concert through your service. It looked excellent. I spent more money than I have ever done before. Almost $700! I didn’t receive any confirmation from your service and I’ve had that many conversations via email and social media with Ticketmaster I’m beginning to have a very bad taste in my mouth. Still no tickets! Cheesed off Dave.Version: 5.32
✓ LateI buy ticket for an on line show and got my ticket 1 week after the show!! I ask for my ticket before the show never got respond and ask for a refund after the show no respond again.Version: 7.18
✓ GlitchyApp is so glitchy and buggy and keeps logging me out and stuff but love the vibe.Version: 7.5
✓ Dosent workCan’t even type the location of where I want to see concerts apps broken.Version: 10.2.1
✓ DesignIntuitively not understandable app design. There’s no great suggestion feature from web. Searching for artists every time is annoying. Search sucks. Idk how on a search request Armin (means van Buuren) you got A.R.M. band. How?!.Version: 9.31.0
✓ Latest update continues the disappointmentThis app is fantastic for discovering gigs by your favourite artists. But it really isn't improving very quickly and some steps are backwards. The latest update buried the "your plans" in your profile which is very disappointing. The "interested" button is big but new users will struggle to find what that actually does. The home page is a mess. And honestly the recommendations look random. "Because you like John Prine" is front and centre - based off 1 song when I allowed access to my music library?! There are so many more choices. You have had my data since 2011 and that's the best you can do!!!!! My final irritation is that it used Apple Maps by default with no option to switch to Google maps. Who knows if that is even possible on the iPhone but Google maps is significantly better when trying to use public transport to get to gigs. After 7 years I think I need to take a long hard look at the competition..Version: 5.39
✓ Going downhillI used to LOVE Songkick. It did everything I needed and didn’t have extra unnecessary features. Now it’s almost the opposite. It’s always pushing new artists and the app is cluttered. It’s a hassle to find upcoming shows from artists I track (the entire purpose) without being bombarded with annoying suggestions. I get the notification badge when there’s nothing new and other times I don’t get any notification and I find out about a concert from another source. A couple years ago, this was my go to app. I recommended it to people as the only concert app they’ll need. Now I might as well delete it..Version: 7.13.1
✓ Good but not 100% reliableIf there’s a concert that will sell out quickly, don’t rely on this app to notify you. Concerts aren’t really posted until a couple days after they’ve been announced, so I usually find out about the concert before songkick does. My biggest problem is that there’s barely any information about the actual concert. I almost always have to dig through the internet to find out about the age restrictions or seating. If there was a section for the age restrictions, I would give the app 5 stars. However, If your above 21 year’s then I recommend this app..Version: 5.30.3
✓ Pretty goodThis is a really sweet app. However, it doesn’t pick up on some artists. Occasionally it doesn’t seem to know about how to get the tickets and “face value”. It is a little behind the times with announcements for big shows that will sell quickly..Version: 6.0
✓ No way to reach customer service , all attempts in vainI have been trying to reach out to customer service at Songkick with no luck. I purchased 2 tickets on Sept 26 for an upcoming event and have received no confirmation emails, nor does it show anywhere that I have purchased these tickets except on my bank statement. I’ve tried reaching out because every time I choose the option to submit a request, I get looped back to information to reach out to the vendor. The problem is, I cannot find the vendor. On your app, it simply says prekindle and my bank statement says Granada, however, neither of those are on your list of vendors so I cannot access my tickets. This does not seem very user friendly, when I cannot even email you about a ticket I purchased through your site. I would rather have dealt with this issue quietly through email, but leaving a review seems to be the only way to reach anyone. Very frustrating !.Version: 9.15
✓ ErrorCan’t connect to Spotify.Version: 9.29.2
✓ Incredible before the ui change and auto addsI used to love this app. It was my primary source to find concerts for the artists I love and had an amazing yet simple interface that made finding the info I needed easy. After they changed the ui however, it started randomly adding artists to my tracked artists. This isn’t after scanning my library either. I’d open the app and be inundated with info for artists I neither knew nor cared for who were also now being tracked. There are no options to fine tune or disable this and after a while I just stopped using Songkick altogether. It’s probably still worth using to find info quickly in a pinch, but with seeing loads of unknowns every time I open it I’d rather just google..Version: 6.8
✓ Used to to be brilliantI’ve used this app for years. It was good at keeping me on top of upcoming gigs. Then it started to miss gigs, then it started telling me about upcoming gigs months after tours were announced and the gigs were sold out. Then when I got my iphone8 the app just stays in scanning mode. Forever. I’ve contacted Songkick. They said it was a known issue. That was the last I heard. App deleted. I’m using Bands in Town now..Version: 5.30.3
✓ Johnny AI just want to know where he is performing live; his tour schedule. In other words, I just want the weather not the news from 5 different news outlets to sort through and sign up for before you get any info. We want musicians not hackers..Version: 6.14
✓ CAUTION! THEY NOT TAKING RESPONSIBILITY FOR ANY TICKETRecently I bought a ticket through this app where they provided link to a third party website. I was checking my concert in the app and I found the concert was displeased. Then I realized something went wrong and I checked my event through the third party website where I bought ticket from, suddenly I realized it’s not the same artist!! Their name are similar and confused me!! I don’t know how many people got also confused about this concert, but now the tickets are non-refundable from that website and SongKick claiming they do not take responsibility for any tickets, it’s just terrible... apparently they didn’t check the authority of concert event well when it comes to not that famous artists. Really disappointed. Won’t use it anymore..Version: 6.7
✓ Dishonest appUsed to be a good app, now just misleads me with news of artists playing nearby - when in reality it’s just showing a tribute act. Stop the dishonesty.Version: 9.12
✓ Not designed for iPad!Awful on the iPad. It says it’s compatible but you get a tiny iPhone sized screen. Strange when the desktop version is so good with all your profile history and concerts you’ve been to etc. and yet the trimmed down iPhone version has none of that, it’s just a glorified search engine. And that lesser version is simply used on the iPad with no screen sizing to fill the screen. It’s terrible in landscape mode. I switched to BandsInTown instead and that is iPad perfect..Version: 10.4.0
✓ Used to be very goodThis app used to be my favourite but since it’s been updated I can’t see the whole list of gigs that I’m planning to go to. It only shows a few months and that’s it. I used to see all of the gigs that I’m interested in and now it’s hard to plan things because they changed the app unnecessarily..Version: 10.1.1
✓ Pretty goodThe dates are often wrong in regards to fesitival sets. Would be good to be able to edit the dates in ourselves..Version: 6.8
✓ Usual log in vicious circleWaste of time trying to log in to buy tickets huge security hassle change PW then the user name does not exist etc just boring i gave up. Lol trying to post this same experience..Version: 9.24.0
✓ Good intentions, frustrating appI like what Songkick is trying to do, I support their mission, and I HAVE discovered shows through them. But this app is always frustrating. Every time I open it, I see errors and/or I’m logged out. I don’t think I have EVER opened it and found that I’m still logged in and the main screen loads correctly. And finding the “log in” is always a bit of a challenge, it’s tiny and hidden at the bottom of some screen, I forget which. And once I’m in, all I really want to see is a calendar or list of shows in my city with bands I’m following. That also takes me a few clicks to discover. I want to like Songkick, I really do, please try to fix these issues..Version: 10.2.4
✓ Great concept, horrible search functionThis app is an amazing way to stay on top of which of the artists that you listen to is currently on tour. I get notifications when a tour of my followed artists is announced, and the app automatically updates to include all artists in my Apple Music collection. Unfortunately, it has an inexplicably unusable search engine that rarely seems capable of bringing up artists that I’m looking for, even if they’re possible to fine elsewhere in the app and/or are followed artists. Although not essential to find the app useful, being unable to search for artists that I follow is a fairly egregious defect..Version: 9.31.3
✓ K-pop?It’s a great app and I used to use it all the time. But it’s only really helpful for people who listen to music genres other than k-pop. They have groups like BTS, Red Velvet, Everglow, ITZY, and Twice and they only have 12 more or so. They’re missing groups like LOONA, NU’EST, SEVENTEEN, APRIL... I was especially disappointed by how they didn’t have CLC or Day6. They didn’t even have K-Pop listed as a genre :( What I’m trying to say is, I hope in the next update they add K-Pop as one of the official genres and more groups/artists, especially since it’s so popular now internationally. Thank you ❥.Version: 7.11
✓ Poor search abilityCan’t just choose a city and search all shows there for a certain date. So deleting the app..Version: 9.29.2
✓ BrokenSong Kick hasn’t worked on my iPhone for over a year now. Time to delete the app. Fully updated iPhone 6 and iPhone 7 Plus. Deleted and reinstalled. Just sits in the scanning mode. Use Bands In Town as it works..Version: 5.30.3
✓ Good but could be betterOverall this app is great, I use it all the time to pick which concerts I want to go to. There’s a few frustrating areas though: - I can’t copy the venue address, nor have it open in my maps app. This makes it very annoying for planning and sharing with folks where the concert takes place. - It’s great that I can follow my favorite artists, but there’s no way to favorite a venue. This again is great for planning a night out with folks, and seeing who’s playing nearby at places we love, even if the artist isn’t in our music library. Feels like a missed opportunity. - There’s no clear way to stop tracking an artist. They’re listed as tracked even though I don’t have them in my music library. Perhaps they were at some point, but decided I didn’t want to keep listening to them, and it would be great if I could remove them from showing up on this app.Version: 10.2.4
✓ Wrong information.This isn’t the first time this has happened. A fake notification came through for a gig and i believe it to be a mistake. It has happened before and I actually booked the tickets. This time I haven’t but with the demand and price of gig tickets these days this need to be a tighter system. I didn’t get refunded last time. The Alkaline Trio gig in Forest Hill UK 2nd of March is a mistake as they are touring the US then. Please correct the problem. Hector.Version: 10.0.2
✓ Won’t let me change my pfpEh.Version: 9.23.3
✓ Not great if you wanna buy tickets on timeAs good as this app can be finding concerts around you, it fails to notify right on time before the tickets go on sale. Many times the notifications are pushed once the sale has already started which by then is almost useless since everything is sold out for the big concerts....Version: 6.20
✓ Great concept. Filters need workWhen I travel, I like to be able to look up my favorite artists to see if any of them are playing in my destination. This should be a simple filter, but the app makes it impossible. Look by favorite artist? No filter by location. Look up places? No filter for favorite artist. Also, the calendar feature limits you to one day at a time, making it hard to see if bands I like are playing over my time in town (like over a weekend). When they fix these, it will be great. Would also be nice if the app showed when favorite bands released new music. Also, the “email us” feedback button doesn’t work..Version: 9.4.4
✓ LengthWe should be able to choose how far out we want ticket information. Most of the consents I want to go see come out a year in advance and I’m not able to get tickets cause they sell out before I’m even notified.Version: 9.25.0
✓ TERRIBLE search toolThe search tab is slow and unresponsive, it often takes a minute or more to find a single artist profile. Poor layout within the app too as I would prefer "My Plans" to be a tab at the bottom..Version: 9.26.2
✓ Needs workCouldn’t type in typing sections due to the letters deleting as I wrote them so that pretty much killed the whole app for me. Uninstalled..Version: 10.2.1
✓ Brilliant app but difficult to useNeeds a serious facelift on the UI. Clunky and confusing to use. Nonetheless, a great and very useful app!! I’m a regular user.Version: 7.01
✓ Good idea, but functionality is questionableTracked locations is all over the place. I’m Toronto Canada. But that keeps changing to other locations and I don’t see Toronto listings. Concert are erroneously labelled in wrong locations/cities, making it difficult to track or discover upcoming shows. Navigation in the app is bad and counter intuitive. Difficult to find what you’re looking for..Version: 9.25.0
✓ Great App ExceptI love getting notifications about favorite artists, but there is a problem with the search function. You can only pick particular cities/locations to track. However, Songkick returns results from locations more than 100 miles away. For example, I track Wilmington, DE, and Songkick shows me results from Reading, PA and Wilkes-Barre, PA. There needs to be a function that limits the output to a user determined range from the city or from a particular city. I would like to be able to have Songkick only tell about concerts within 75 miles of Wilmington. Right now I get a flood of notifications that are much farther than I want to travel. Add that capability, and this app is 5 stars!.Version: 6.7
✓ Great app but have to click on gig to actually see who’s playingOn the screen it shows you all these amazing gigs and some pictures above them (some of which you can’t really see who they are) and the names of the people/group/band or whatever are all cut off so you have to tap on them to see who they are which can get irritating quite quickly..Version: 6.7
✓ Can't trust datesI downloaded this app today and straight off the bat, the Sydney dates for Claptone were showing as a Mexican show. Would have been devastated to miss this because of an app..Version: 6.0.1
✓ Great app and service, but…..So I love this app, I’ve probably had it for over 4-5 years now. During the pandemic I used it a lot less, but now that everything seems to be opening up again I thought I’d see what it lists, except…. The dang thing constantly crashes! I’ve tried updating it, opening it from the app drawer, the App Store, and searching but it always crashes. Might load like 5-6 artists, then freezes and crashes. Often it doesn’t even load anything before it crashes. I’m on an iPhone XR (latest IOS version too), but it still crashes. I actually saved a screen recording video of the behavior, if a developer wanted to see what I mean. Like I said I love this app, but if it doesn’t even open it becomes kinda useless. If this gets fixed at some point I’d gladly improve my rating, figured this might be the best way to let someone know of the problem though..Version: 9.20
✓ No way to communicate to songkick teamFor example it often shows concerts in songkick that arent actually available anymore. Users should be able to flag with songkick support. Another example of companies who try to make it hard for customers to communicate in order to reduce costs, but it ends up creating a poor experience.Version: 9.20
✓ Could be betterApp is pretty awesome but would be better if it didn't crash every two minutes.Version: 5.10
✓ .The app is very dark and not nice to look at. They’ve made every page a dark grey. Also maybe it’s just me but I was confused a bit on how to use it. I don’t think you can search up all concerts in a specific place within a specific time frame which seems weird since it would be convenient for vacations..Version: 6.7
✓ Adds random artists to the “your shows” sectionHow do I make the list *ONLY* artists I want to see? I added many artists to my list, yet somehow there are a bunch of other artists showing in the “your shows” calendar. Some artists that show up randomly and unwanted I have no interest in seeing, others I have never heard of. I hand-selected my own list, and did not allow the app to sync with my music library so this makes no sense. It’s just cluttering my lists. Make it go away, and you’ll have a much better app. Make it so that EVERY show listing also has ticket prices and a quick link to get the full info for the venue (website, phone, & physical address) and you’ll have a 5-star app. Right now it’s hardly even a concert calendar..Version: 5.30.4
✓ Used to be good...Like every other app these days, it’s gone from awesome and actually useful, to just a tool to extract data and analytics for some faceless org. Recommendations are crap lately, glitchy, lame..Version: 6.16
✓ Good app, logs you out constantlyThe service and the app are good. I’m into hyper local shows, and it catches some. For others it aliases the names to other bands with the same name elsewhere, but that’s acceptable. What’s not acceptable is that the app logs you out all the time. I have alerts set for new concerts, but every week I click on an alert it gives me a dead end page asking me to list my location, etc. Then you find it logged you out. There is absolutely no reason a mobile app should log you out without your consent more than once every few months at most. There isn’t even sensitive information that could be compromised. It makes zero sense. Hence there are competitor apps that are much less of a hassle that are worth checking out for local shows..Version: 9.31.2
✓ WHAT HAPPENED????This recent update is horrible! What was once a great app w an easy list of my concert plans has become this nightmare... why ruin a good thing? The cluttered page w the ‘tracked artist’ & a bunch of bands ‘because you might like’ is visually confusing. Plus the font of all the artists are chopped off so it’s unreadable. And the ‘my tracked artists‘ page Is better by comparison but now I can’t easily tell what concerts I have or plan to buy tickets to as I could w the previous version. I used to use this app all the time now I’m having a hard time wanting to continue to use it... Please please please reconfigure to make it great again!.Version: 5.39
✓ Stop notifying me about ColdplayGreat app but stop notifying me about coldplay.Version: 9.16
✓ Wrong locationsUseful for finding your dates but venue location accuracy is somewhat woeful. We have two popular small venues in my hometown yet this app places them in neighbouring towns 20 miles away from their actual location. I’ve mailed the developers twice about this incorrect information but they’ve failed to make the necessary amendments..Version: 9.19
✓ Great in theoryThis app is awesome in theory but falls down in practice. I'm still waiting for it to register gigs that have been announced, gone on sale AND have already sold out weeks ago! (Eg The Killers in Australia, Melbourne to be precise). Luckily, this app is not the only place I rely on to get info about upcoming gigs or I would've truly missed out on some epic gigs. That said Songkick has been the first to inform me of other gigs so I guess it all balances out. But... if Songkick could be the first to notify me of upcoming tours AND also notify me before tickets go on sale, then I would happily change to 5 stars.Version: 5.29.1
✓ No means of accessing old infoAbsolutely fantastic app for planning future events, keeping track of forthcoming events and buying tickets. What massively lets Songkick down is the inability to access your past events and record your gig history. It’s a feature that used to be available through 3rd party programmes, but access has been withdrawn with no option within the site to retrieve what is my own personal information. Needs sorting!.Version: 9.30.1
✓ Worst than worthlessThis app is utter garbage. It crashes constantly, forces you to do things you don't want to do, and it's an obvious grab for personal data. Just show me the concert calendar and I'll pick what I'm interested in..Version: 6.7
✓ Not interestedMy friend told me I can get concert tickets on this app to go see black pink but no u don’t do that I am so disappointed I wanted corn remove the c and put a p.Version: 9.16
✓ “Just announced” (weeks ago!)Tour announcements coming through several weeks after tickets go on sale. This seems like it’s gotten worse over time. Kinda defeats the purpose of the app🤷♂️.Version: 6.1
✓ Please add locationsThe idea of the app is awesome, unfortunately it doesn’t give me the location I need. I’m in NS & Halifax would be the location I would want, not Saint John, NB or Québec. Please update the app to let me select this as my closest city..Version: 7.5
✓ No iPad versionNo iPad version.Version: 10.2.3
🙂 Songkick Concerts Positive Reviews
Songkick Concerts works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Songkick Concerts.
⛔ Songkick Concerts Problems
