Agoda: Cheap Flights & Hotels App Negative ReviewsAgoda.com

Agoda: Cheap Flights & Hotels Negative Reviews

4.8
4.80727 star

Total 135 Negative Reviews

Agoda: Cheap Flights & Hotels App Complaints & User Negative Comments 2024

Agoda: Cheap Flights & Hotels app received 135 complaints, negative comments and reviews by users. Have you ever had a bad experience using Agoda: Cheap Flights & Hotels? Can you share your negative thoughts about agoda: cheap flights & hotels?

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Agoda: Cheap Flights & Hotels for Negative User Reviews

SCAM BOOKING COMPANY - DO NOT USE!SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!.Version: 7.48.1

Freezes, slowSometimes the app just freezes and the connections become slow. This is difficult when trying to book hotels close to midnight and then you have to pay extra at the hotel because the website fails you.Version: 11.21.0

Horrible hotel experienceWhen I arrived at the hotel they told me that the travel app (Agoda) I used attempted to pay them with a virtual credit card that was not working. The hotel was not paid by Agoda and therefore the hotel would not honor my reservation. They instructed me to cancel the reservation with Agoda. I was on the phone for 45 minutes standing in the lobby of the hotel with a representative from Agoda who told me at first they were gonna give me a cash refund, which is not a thing. I told them to reverse the charge. They told me that would take 30 days. I insisted that that also was not a thing. Eventually while on the phone I got an email stating that my reservation was in fact canceled, and after many attempts Agoda was able to reach the hotel front desk and confirm with the hotel to cancel my reservation and not get charged a cancellation fee. I then had to check in at the front desk of the hotel with a new reservation, which to their credit they gave me a cheaper rate than what I had in the Agoda app. Although, that hotel was really awful. Like feces in the hallway horrible..Version: 11.9.0

Unreliable scammers and fraud, worst serviceHad the most horrific service experience of my life. I book a return ticket from Gimpo-Jeju and Jeju-Gimpo through agoda cost me around AUD152. Flight got cancelled for next two days without single notice, when it was crucial for me to reach my destination on the day i had booked my original flight. So I had very frustrating, difficult and long conversation with agoda customer service agent as they were not willing to find alternative flight for me. After 4 long and frustrating hours of multiple phone holdings, passing calls to multiple agents, they finally told me to buy a next airline flight by myself (with the money from my pocket) and send them the RECEIPT of the flight and they will pay for the flight as a compensation (which rightfully I deserve). I spent additional AUD150 for the flight and send them email with receipt however they are now acting opposite to their words and saying they never promised me to pay and only promised to pay me $55(which is still processing, I haven’t actually received yet). They doused me, basically scammed me. Huge scammers. Nobody deserves such horrible service by spending their money..Version: 11.29.0

Agoda is the worstThe app is okay, but Agoda itself is the worst. I’m pretty sure all the agents are off-shore, and the customer service is the worst. They left me and my boyfriend stranded in the middle of China during Chinese New Year because they didn’t actually book any of the rooms even though we’d paid. Then after an over 40 minute phone hold, international calling btw, at 6 pm after a 16 hour train ride, they promised a $150 return for another booking — they never honoured it and changes the stipulation for it. Then they did two double charges for rooms in Cambodia and charged me for a room I never booked through them in Thailand. I had booked it using Booking because I was so sick of them and their app issues, luckily, Booking didn’t precharge me like Agoda did (I never even consented to the booking) and the hotel was awesome enough that they just canceled the Booking res since Agoda already took out my money and didn’t make me go through the hassle of a fruitless fight with Agoda. Again. Never use them. Never using them again..Version: 7.8.0

Awful app for booking the hotelDon’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again ! We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is this app sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me..Version: 6.30.0

This a a scam project!!! Be vigilant while booking!!!!It may works well if you are vigilant. I booked a family room for 2 adult and 2 infants, upon arrival hotel, informed even though I booked family room and paid for it, only one member can live in that room. Contacted the Agoda fishy team and they asked me to send them documents/ prove/screenshot of the booking that I selected 4 member while booking that room (!!!!!) later realised they finely mixed up listing for different amount of people can accomodate with same room with high amount with different listing. Very clever and smart move to scam off few bucks from here and there. Won’t recommend it at all if you travelling far specially with kids. There a lot better options available..Version: 10.0.0

Regular hotel appI use this app occasionally. I tend to use whatever one has the cheapest prices as I’m unfortunately homeless due to unemployment complications and the department dropping the ball on my account..(admittedly)..so I have had no choice but to live in my vehicle but the summer heat has led me to need a place to go into so I stay at hotels Constantly, booking hotels is a regular thing for me and always trying to seek the best prices etc. This app is fine, regular experience..nothing too special, I really don’t get much from the rewards, I wish it was more beneficial but otherwise, it’s just normal, regular hotel app🤷🏼‍♀️🤷🏼‍♀️ not much to it (personal opinion based on personal experience, other opinions/experiences may differ😉👋🏼🤝).Version: 9.23.0

Booking cancellationThey have cancelled my booking because of a fully booked reservation right before the busiest time of the year and now I am left without a place and need to pay double anywhere else. They overbook hotels, so you might be the unlucky one whose booking will be canceled. They also accuse of the hotel instead, although when I contact the hotel they said it’s very common with Agoda bookings. Very poor customer service..Version: 7.45.0

GreatLooks like the booking went very well..Version: 11.4.0

Please fixI basically have a brand new phone yet this app constantly lags when trying to use (no other app does on phone - booking com is smooth) Also do you know how INFURIATING it is when you select dates, go off the page to check something quickly, only for your dates to reset! I have constantly got my hopes up for a hotel availability only to realise I have one night selected.. reselect my preferred dates, lo and behold I find out it’s sold out..Version: 11.16.0

Cashback rewardsI am trying to receive my cashback rewards, of which I have in excess of $300NZD. The process is painful and I’m starting to think it’s a scam. Every time I request there is an error. Then to get in contact with customer support is a nightmare. I am then told it’s a bank issue, then told I need a visa. I use Wise which is a legitimate banking service, further the Wise cards are Visa cards. I am happy to change this feedback if the issue is resolved, but at this stage it seems as though Agoda entice you with cashback rewards, then proceed to make it impossible to receive them which in my eyes if fraudulent.Version: 11.1.0

Buyer bewareAgoda used to be okay but recently is running more scams, predatory pricing and poor customer service..Version: 11.13.0

Very bad appIncrease the price terribly when I was paying for my flight while other app keep cheaper price. Greedy and crooked app..Version: 12.6.0

TERRIBLE CUSTOMER SERVICEA hotel that stayed for a few nights didn’t return my deposit over a false claiming of damaging their bed linen (literally a 1 cm wide stain barely visible on the bedsheet) and I contacted Agoda by sending photos of the bed linen and screenshots of transactions along with the Whatsapp conversation with the property management. Agoda doesn’t want to do anything about it because of the property policy. How on earth a hotel never provides a housekeeper to clean the room and change the bed sheets during the entire stay and doesn’t return a deposit because of a very little stain on the bed sheet. For Agoda there is nothing wrong with this. Well, beware people, never book with them to save a headache during your holiday..Version: 11.34.0

Very misleadingThe words they use often mislead you as to what you are getting. Continuously putting pressure to “go fast”. They say “you just missed it” when everything has been booked for days and I have checked with some hotels that Agoda advertises as “no more rooms available” and they do not even have a contract to rent rooms there. This company exhibits the lowest standard of honesty in the business. I always try to book elsewhere if possible..Version: 11.48.0

Will NEVER use Agoda again!!!My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn’t tell you on Agoda’s website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you..Version: 8.10.0

The app shows super prices but when you try booking it cannot book and advise to a higher priceThe prices are always super low and apeeling. But at payment booking time, it often shows a problem, then it becomes not available anymore, the you go again in, you find the exact same and when you book it shows higher price obviously. Since you are interrested to go, the price could be higher for agoda’s profits. Aside from that, it is a well done app..Version: 12.5.0

Agoda cancelled bookingI booked Hotel 101 for 2 nights through Agoda website a month. I received email that my booking was confirmed. Then, three days before our hotel stay I receive a call and email that my booking was cancelled. The reason Agoda gave was that the hotel the hotel cannot accommodate my booking due to being fully booked. But since I want to check if there is available room, I called Hotel 101. They told me that Agoda didn't forward the booking to them as soon as I booked it the website and now they don't have available rooms so they need to cancel it. Lessons learn: if you book through Agoda or any other travel website - need to double check with the hotel if the reservation is confirmed. Now I need to look for a different hotel for our switch means paying more because booking too close to the date stay..Version: 11.7.0

Horror showDespite booking and receiving a confirmation over 3 months in advance, my accomodation had been double booked as Agoda had used an outdated email address when contacting the property. Left with no place to stay and two young children I was organised alternative accomodation - where I ended up having to make up my own mattress and sleep on the floor in a lower standard accomodation over half an hour away from my original booking. Unfortunately, due to the situation and lack of notice I was in no position to refuse the offer. Agoda “generously” offered me $3 in Agoda money as compensation for my inconvenience. Ruined my weekend away, caused my daughters and myself a great deal of stress and did not even cover my additional travel costs not to mention the ridiculous accomodation. I won’t use this organisation again - and I suggest others don’t either!.Version: 7.33.0

Misleading information in appWe are 2 adults and 4 children travelling. Each time we search for a property we end up with rooms that have 1 double bed or 2 singles. I do not find this useful at all and a very poor experience compared to other sites..Version: 7.21.0

More amount Deducted - No response from AgodaNo response from Agoda team. Booked the hotel for $1600 and they have deducted $1800 from my credit card. Would never book hotel and would never let my friends book hotel or accommodation from here..Version: 10.39.0

A complete pile of an appI picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party. Stay far, far away from agoda and this app!.Version: 7.39.0

Sneaky and duplicitous pricingIt’s one price when you’re logged in, another price though the App, a different price again if you clear your cookies cache and start again. Or if you through TripAdvisor you get lower prices than someone with a “platinum membership”. They offer “cash back rewards” but then make it difficult and arduous to claim the cash later. ALSO……… beware! don’t save your card details on their site, they’ve been hacked before, and card details and all personal information that’s stored with them is vulnerable to fraudulent use..Version: 12.5.0

Misleading pricing and no customer supportAfter one great experience with Agoda I then have a terrible experience. The hotel was advertised at 67% off.... great. However the Agoda discount price was EXACTLY the same as the hotel websites standard room rates. So no discount from Agoda on the price even though they advertised it was discounted. Then I called up customer service through the Australia number in the app, and it went through to Expedia who said they don’t handle Agoda Enquiries and I’d have to call a number in the UK?!? My advice, go ahead and use this app, but DOUBLE CHECK with the hotel’s own website that Agoda have applied a true discount rather than inflating the price and then discounting that figure! And remember, there’s no local customer support in Australia..Version: 8.24.0

Cheat consumersI booked a hotel on the platform and wrote my actual review after checking out because of the extremely poor hygiene conditions, but strangely my review could not be found, and when I asked customer service I was told it had been taken down because my review had violated some "service regulations", and when I asked further what had been violated I was told “we cannot tell you”. I was shocked to find out that agoda deleted the bad reviews and left the good ones, isn't that cheating the consumer? What's the point of the website's rating of the hotel then? How can I trust them? In addition, agoda has no examine the hotel is good or bad, because the hotel I booked shows 4 stars, but the actual is a B&B converted into a shared room, hygiene conditions are very poor, I have taken photos to provide evidence, but agoda not only did not take down this hotel, but delete my review, and said that these information are directly uploaded by the hotel, that is to say, the platform has not examined these, so that consumers I am really angry and confused! I found this hotel on other platforms with a very low rating and had the same reviews as I did, but on agoda it showed clear positive reviews.Version: 10.37.0

ScammersAgoda is a scammer. We made 2 bookings through their app. One was made for a wrong date. So they needed to refund us for that night. Which is so difficult to do it with them for some reason. Also we got charge 3d time, which is a total for those 2 nights. Ao basically we got charged for 4 nights, instead of one. Qe have contacted the hotel where we stayed, the manager was a very nice lady, she said she will refund us if agoda calls her to confirm. Guess what, agoda says they contacted the property and they are not refunding us. Which is a lie. Avoid these scammers. Because I still can’t get my money back for weeks . P.S even with their reply on my review, the still lie and go around with no solution. Avoid this platform, I have never experienced such difficulty to get a refund for a service I didn’t use..Version: 12.5.0

Seems good but bewareApp is of a good design however employs scare tactics like only 2 rooms left with in most cases is a complete lie. Also be carful with their best price offer and be ready to never achieve this reimbursement. When booking on the app you enter in the occupants. When you go to book it shows max number of occupants.. ok no problem right? Well after booking it reads occupants and then shows the max number. When I’m fact you never selected this amount. So when you go to submit a best price claim they say your occupancy is not matching and they will not credit you. Spend over and hour emailing a chain with these people and issue is still not resolved, nor will they admit the app has the issue. I travel often so it’s their loss. I’m deleting the app and never using them again. Hello Kayak, you’ve always been so good to me🤗 well…maybe not so fast. After about 2 hours of work, supporting evidence and communication through email I received my $15 credit. But since it’s Agoda cash to use it I likely need to keep the app. Just keep me in your thoughts and prayers..Version: 10.3.0

BugsI don’t know what is it that causing this app to freeze up on screen sometimes on a new iPhone 12. Aside from that, this app is my go to app for booking hotels for cheap rates..Version: 12.1.0

Major Product Bug, charged me wrongfully and no refundIf you login via phone number, instead of linking to your original account, Agoda will create a new account. I didn’t know this (since I have my phone number saved in my normal Agoda account). Made a booking that I later wanted to cancel. Could not find it for the life of me when I logged in. So I thought the booking didn’t go through. A month later the charge shows up on my credit card bill. I call Agoda and find out about this other account that I had no idea about and had no access to. Agoda would not refund me for the booking. Their client service is just call center somewhere overseas and they can’t make these decisions and would not escalate. I can’t talk to a real person who gave a crap. They don’t care about their customers. 0 stars if I could. Told all my friends too..Version: 8.3.1

Good app but beware their T&C’s as we were charged a terrible exchange rateThe app works great but we were charged $300 Canadian dollars more than the exchange rate for the day of the transaction. When I called to asked why they used an exchange rate higher than what is posted for that days transaction, they told me to read the terms and conditions. I feel these hidden fees are not proper and will not be using Agoda again..Version: 11.49.1

Customer Service is the worstI used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees). I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company). I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda. Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help..Version: 7.17.0

Downloading and try to removeI downloaded this app for travel purposes. Once I realized I did not like the app so much, I removed it from my iPhone. Then I started noticing that the app was hiding in the background without being download it the next day. Mind you I had already deleted the app and removed it from my phone… I have removed it now after three months 20 times. I’m wondering why this is happening. I’ve wrote to them and told them that I would not like to see it on my phone one more time if I did I’m going to seek legal counsel against the parties who continue to be uploading it onto my phone. This is not a good app I believe it is a scam please do not download it. It will not be completely removed off of your phone, it will keep attaching itself to your phone. I’m not sure what it is but, I’m very unhappy with this matter. So I’m reaching out to my lawyer today in reference to the app and the developers and see what they can do for me. Steer clear from this one.Version: 9.40.0

Not recommended at allI don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!.Version: 7.45.0

Was good, but will no longer usePreviously had booked a lot of accomodation via Agoda using pay at hotel. But this year that option seems to be less and less available. Last trip in July and August, I ended up cancelling all but one booking and booked through an alternative platform as Agoda have an awful exchange rate. Negates any benefit of using them or their reward programs. As other users mentioned, the % off promotions are a scam and doesn’t seem to be applied at check out. The main reason I’ve left this review is the poor customer service when raising the exchange rate issue. Happy to report that the rest of my bookings with another platform didn’t change in price, so would rather have that certainty than the illusion of saving some money. Account deleted and never will use again..Version: 10.41.0

I could not get a hold of the hotelWhy?.Version: 11.39.0

The Carlton Hotel SingaporeBooked the Carlton hotel in Singapore a couple days ago, it was a special promotion price with breakfast included and free cancellation. Put credit card details in to pay, saw the price had magically increased, thought oh well I can live with the $29 increase, went ahead and booked - it then showed once it was booked that it was non refundable, higher price and NO breakfast included!! Could you please take cancel this booking with no fees and allow me to book at the price and terms and conditions it was supposed to be done please I look forward to hearing from you.Version: 11.0.0

Forced cancellation three days before the tripSo i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me..Version: 7.42.0

Stealer moneyIf I would have read the reviews I wouldn’t have book accommodation from Agoda !! They steal my moneys so easily!! I have booked 60s condo Hua Hin Thailand !! When I made a booking they said they will send Address details so I booked and paid ! I waited and waited for the address information but no information at all then we arrived at Hua Hin . I have been walking awful long time to find it ! I went to some condo asked about and nobody no what 60s Condo is even I went to the corrected building!! So I sent emails and tried to call but no reply at all !! So I had to book another property to stay ! Then I received the message from Agoda we won’t responsible for it and none refundable!! If were you what would you do ? So Agoda and Owner of 60s condo were totally Fraud ! They took your money and walked away!! Should anybody use their services??.Version: 9.14.0

Cancelled booking for no reasonAgoda cancelled my booking day before arrival. Reason given was payment processing error but they have taken the money from my card. Looks like not accurately stock taking rooms available to Agoda is the likely reason..Version: 11.41.0

Cannot login“Technical issues” create an account I can’t log in to. App has no value outside supposed additional discounts. I would like to remove my account & user details but don’t know how to go about that. Apps like this really make me hate being online..Version: 11.49.1

You ripped me offWas booking online when a message can up saying cheaper price on you app but in fact was $24 dearer and it’s also priced in us$ not nz$ Miss leading won’t use again!.Version: 9.0.0

UnreliableUnreliable Zero customer service.Version: 11.49.1

Could not be worse experienceWe ordered the Legoland hotel and got the confirmation email before we made the vocation planning. But when we arrived at the hotel after hours of driving from north California, we were told by the hotel that they were overbooked and they couldn’t contact us because they didn’t have our contact information, they suggested us to contact where we placed the order. So we tried to call Agoda, we told the customer service the problem and each time the call was received by a different customer service, they said they were trying to contact vendor and promised to call us back in 30 minutes but never did that. After calling them 4 times and they promised the manager would call me later but never did. Our child was really disappointed and fell asleep since it’s midnight, we had to find another hotel… I am wondering why they sent the confirmation email but couldn’t guarantee it? Why customer service passed the problem from one to another then another? Why they didn’t give a reply at the time they promised? Why customer should pay for agora’s mistake? The reputation of agoda is ruined, people can’t believe what agoda has promised. You can’t expect them to do what they have confirmed and can’t believe the customer service can help to fix their issues….Version: 9.43.0

Not honouring prices on the siteHi, I just booked a room at Cheviot Park Motor Lodge in New Zealand and when we got to reception were told there not using Agoda anymore and the price was in AUS (which is rubbish) and from the $168 price we booked on your site were charged $180 per night. $24 extra for the two nights. Luckily didn’t book for all four nights I was intending to book as the rooms are not worth $180 per night. Now taking my business elsewhere although mentioned we were thinking of staying longer. Really is out of principle. Thought I would let you know as there is no point of using you site if motels are not honouring the price. Cheers.Version: 7.13.0

Poor customer service and site issuesBooked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies.Version: 8.24.0

FAULTY App - TERRIBLE Customer ServiceDODGY IS AN UNDERSTATEMENT “Book on our app for cheaper rate” link doesn’t work. Still paid website rate even though I took all steps to book through the app. Also no section to apply promo codes. When I contacted customer service they took no responsibility, would not amend my booking and informed me there was nothing they could do. They didn’t even offer to inform tech support to rectify the issue for future customers either. A company that won’t even honour their own rate (which was advertised at time of booking) Ridiculous!.Version: 7.12.0

ScamAgoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel..Version: 7.11.0

“Pay at hotel” option is a lie!!!!!!!Agoda lies!!! Agoda charged my credit card immediately. If you don’t show up you are auto charge 91% of the amount. I asked to change the date and they said that up to the hotel. Agoda lies!!.Version: 11.23.1

Its an irresponsible platformOne year ago I booked a flight from Bangalore to Australia. It was a 2 flight journey to denpsar and to Australia, the second flight was cancelled from the airlines so we cancelled the whole booking. The agent from Agoda only cancelled the second flight and not the first and applied for a refund but the airline people are now refusing to pay for 2 flights and the refund is stuck. Agoda is taking no responsibility and my money is stuck since a year. It’s frustrating to contact their call centre every month and still not getting any response from them. I requested for my Refund ticket number to check with the flight people and they refused to provide me the details. You guys are a joke and wouldn’t recommend you for anyone..Version: 11.44.0

Don’t use this appAfter using this app for 8 years, I’ve just had it withdraw a promo while I was making a non-refundable booking and increase my price by 20%! I’ve reached out to customer support to notify and ask them to fix this. They’ve insisted on me sending non-existent screenshots before they would fix the billing. When they’ve still refused, I’ve asked to walk away from their business - they’ve offered to get the hotel to cancel and give me an Agoda credit note, ignoring the fact I would need to rebook within hours for my travel. The app is unreliable and customer service is nonexistent. Don’t do it.Version: 11.31.0

Delete genuine reviewsWonder why there are so few reviews of a hotel? I put up a negative review of a large because a hotel was not up to standard. My review was deleted by agoda, the same place has thousands of reviews on TripAdvisor. So now I knew why it has only one on agoda, so if you have a 7 floor hotel, I’m sure you will get more than one. Why did I give a negative review to this place, well the hotel claimed the could not find the booking but all was fine as it happens the whole time. 2hours after I left they said they were charging me £200 and that was some terms and conditions I never saw. The were also quite rude, tried to charge me for breakfast when I had paid. For the price, the room was not great at all. So they were never going to get a good rating. I’m not sure why agoda disliked this review, but it looks like they disliked all, bit of a scam really if you pick and choose what reviews you want. Agoda was also useless at sorting out the issue, I have been waiting 3 weeks for them to resolve the issue. They keep closing it without resolving it, thankfully I booked on a credit card, but this should not be how you sort these things. You should be able to trust a company you book through..Version: 6.27.0

Don’t useAlways makes everything harder than it should be!! Cancellation: has to go through an agent and deducts a high penalty fee based on their calculations…Bugs on the help/contact us feature: I got kicked out of the chat window 10+ times before I could finish typing and sending my messages out. Service: very disappointing! First time took me 3 months without solving a double charge that was clearly their fault. Second time took 2+ hours to do their so called price match. Price match: totally a scam. They only accept price match claims after you paid; and even then, rejected me twice for an obviously wrong reason. Third time the third agent finally approved it but refunded less than the price difference. I had to argue again for such a simple math. Also, they only refund you through Agoda cash and not through credit card payment, and that Agoda cash expires very soon and has tons of restrictions so you often can’t use it….Version: 11.33.0

Spent too much to deal with thisI’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it..Version: 8.48.0

MONEY STEALERSWell.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!.Version: 8.39.0

Agoda Error ruins our tripI always use Agoda and love it. However, this last trip was ruined by it .We fly halfway around the world and drag our bags to an Agoda booking only to find out that it is full. Even worse the owner says he had already contacted Agoda about the issue. We were stuck in the lobby which didn’t have WiFi scrambling to find a place before our events started. Called Agoda and explained the situation they said there were no other rooms in the area and gave us a refund admitting fault. We only had two days in the country and are forced to spend it waiting for slow pages to load while we try to book a room. Places are mostly full now. After even more hours complaining they finally offer a $91 dolar voucher which I appreciate the effort. But, our tickets were $1,600 each. And we are being forced to stay in a place 30min from our event which means we have to go there and back everyday. It doesn’t seem like Agoda cares how their mistake effected our trip.Version: 11.3.0

Agoda cash rebateDate is short and don’t know how exactly you calculate it . Most of the time can’t be used.Version: 11.30.0

Traveler with families beware...After a trip to Japan we had to pay a whole lot more over $600AUD. - had to cancel our breakfast and swap to include kids at a loss. And I ended sleeping on the sofa - on reaffirming reservations directly prior to leaving, which another hotel had advised that there were children were not included even though we had them on the booking. This was a $500 plus bill we had to pay which would have been cheaper to go direct... - another is the current overcharge... if you choose to option with flexibility to change reservation please note you will be slugged more than stated with their exchange rate. Eg for one of the bookings this was over $35. Be sure to check your credit card bills! - customer service sends you in circles like with standard call centers! after the initial excitement of finding what I thought was a great deal and accommodation I was honestly disappointed when arriving back and felt I was suckered in big time. Buyer beware - You have been warned!.Version: 7.8.1

Don’t use Agoda for flight bookings!I’ve used Agoda extensively for hotel reservations, but recently booked a flight through Agoda, a very bad decision. The flight is booked but they’ve provided all the wrong information to the Airline. Wrong name details, wrong phone number and wrong email address! And I can’t even add my Frequent flyer details! I’ve now got to try to sort it all out with the Airline, because Agoda’s online help is pathetic! They don’t even deserve 1 star but it’s the lowest I’m able to give for their terrible service!.Version: 11.8.0

Unethical billing practices!Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again..Version: 7.38.0

Service pitoyableMême si les établissements n’honore pas leur contrat, l’administration ne leur impose aucune sanction. Aucune aide ne vous sera donnée pour vous reloger. Nous sommes arrivés à un hôtel qui indiquait complet. Nous avons été laissé à nous mêmes, payant par le fait même le prix fort. Une autre fois, nous n’avons tout simplement eu aucun instruction pour un appartement type « self check-in ». Nous avons tenté de communiquer quelques jours avant notre arrivée ainsi que le jour même à daldresse courriel du responsable, sans réponse. Aucun responsable sur place. Étant hors de notre pays et fonctionnant avec internet (Whats app), il était impossible de téléphoner à l’établissement. Lorsque nous avons demandé de l’assistance au service à la clientèle, ceux-ci nous ont répondu de nous trouver une solution par nous même pour appeler l’établissement le jour de notre arrivée. Si un pépin arrive lors de votre réservation, sachez que vous serez laissé à vous même pour trouver une solution. Je déconseille fortement..Version: 11.21.0

I had the worst experience.I booked a room through Agoda and received a completely different room from the picture of the room they provided. They have not properly informed whether the shower room is in or out of the room and are causing confusion among those who want to make reservations. I was never offered a room in the same condition as the picture at the time and Agoda is helping them trick the guests. I'm not upset about not getting a refund, but it's amazing that no one is responsible for it..Version: 8.46.0

A big NOPE for me1. Navigating through the App both on phones and on Web app is not easy, not user friendly. 2. Error message at checkout was so unhelpful my card is not now locked!!! I wanted to book two rooms of the same type, at the same hotel, during almost the same period. I was able to add 2 rooms in my cart. At checkout I kept getting this error message saying one of the items didn’t go through. I checked my cart again to see the availability of the two rooms, and they seemed fine. After a few attempts, turned out they had only one available room left but somehow I was able to add 2 to my cart. I figured that out only after I decided to make 2 sequentially different purchases/bookings instead. And now my card is locked and I have to wait for my $1400+ to bounce back… Users shouldn’t be able to add more of unavailable rooms, and payment shouldn’t be processed before double checking the rooms’ availability. The status of those checkouts should be Failed, not Cancelled. And error message needs to be more helpful. Took about a week for all my money to bounce back into my account..Version: 10.39.0

Scammed on priceBooked a hotel in Japan at the end of March for mid June. Didn’t pay for their special “lock in price option”… locked in CC and when it was a few days before traveling to Japan the price jumped by $200 AU. After much trial and error finally got to customer service. What a disappointment. They first said they would credit me with Agoda dollars. Then explained it was due to a booking fee, when I questioned $200+ fee , it suddenly became due to currency changes. I gave them evidence that the price increase in both AU $ and JP ¥ (which both increased). Also provided evidence that the exchange rate had minimally changed from booking date to payment date. And was actually more favorable to me now and Nada. The price increased by no logical explanation they could give , it was just a scammed price increase 4 days before travelling to Japan and I was stuck with it as an automatic payment had been made and it was impossible to get my money back before travelling and it was enough to blow out my travel budget. The hotel fee was a few thousand dollars. Avoid them, use one of their competitors instead. There are many out there..Version: 11.23.1

Trashy supportI realized one day after booking the dates were incorrect as I had tapped on a previous booking to locate the hotel. Confusing interface to no end. Their chatbot prompts for reservation and refuses to actually escalate the issue. I understand being strict on no-cancellation policy but there would be an allowance when they’re confusing interface causes the issue and you notice just a day later. I would have booked with a refundable option but no such option is present on short notice bookings. Since they offer no reasonable support, I’ll be moving my business to the service beginning with E which does reasonable refunds, reputedly. Thanks for the fish Agoda, goodbye..Version: 11.44.0

Total joke but not the funny sortRegistered to book accommodation- after jumping through a few hoops managed to book the hotel I needed. Not 5 minutes latter I’m notified it’s cancelled - I didn’t cancel it. Who did? Why? Tried to chat to them online - first I got the computer from 2001 ( after it had been damaged) and then put in a queue only to be timed out. What a load of amateur **** Now I supposed I’ll be swamped with junk mail because I gave the buffoons my details - avoid them!.Version: 9.9.0

Agoda allowing false photosI have booked this hotel from Agoda and the picture on the website is completely different from the hotel and when I call the customer service they claim no responsibility and say it’s up to the hotel what photos they put so before you book a hotel from Agoda make sure you visit the hotel because 60 percent of the time you will not receive what is promised I wish I could put the photos on here but there is no option for that so be careful.Version: 11.49.1

Worst experience everBooked an expensive hotel with them. I received a cancellation notice via email. This prompted me to book the same hotel through a different service. I found out that I am double booked in the said hotel. Their customer support informed me that it might have been a system glitch/error but they couldn’t cancel or refund the reservation. I called the hotel and they are ready to cancel since I am double booked with them. Agoda is still refusing to refund me. I just filed a formal complaint against them with the Department of Trade and Industry. I filed a dispute on the charge with my credit card company. The stress and amount of time I wasted trying to resolve this is staggering. Very traumatic experience. Be warned..Version: 10.11.0

The hotel didn’t get the paymentFirst time user here and we arrived to our hotel to find out that Agoda’s credit card was decided so I had to spend a good 20 minutes on the phone trying to get them to sort out the payment … so our check in took over half an hour because of that. We didn’t even get an apology so I do think we’ll be using this app again.Version: 11.21.0

Scam!!! DO NOT BOOK!I booked a 5 stars hotel from agoda and got an email that stated there was an error and that the booking was not completed and i was not charged. I was in fact charged. They provided me with 2 confirmations numbers, both of which hotel stated they do not have reservations. I even got a confirmation from the hotel stating that they do not do business with Agoda. When you email customer service, different people respond every-time you reply. When called, they keep saying they did not charged but my bank statements says otherwise. They also say they need to check with the “supplier” when asking why it has taken so long to get the issue resolved. 3 months later still trying to dispute it. DO NOT USE! Apple should remove this scam of a company off their app.Version: 10.28.0

Do not use Agoda to book a hotel you’ll be sorryHere is my sad story, book a hotel room for my sons birthday near Disneyland, they charged my card the very moment, next day they email me from their fraud department saying that they need it a picture of my ID and Credit Card ( red flag) Called the Hotel asking if that was their policy and they say no, try to contact Agoda and not luck they do not respond to emails, there is no a phone number to call . Found a number from New York office nothing, they send me another email the day of my arrival saying that I have canceled my reservation NOT true.. they left me without a place to stay for my and my kids, unforgivable who does that.. evil company .. Beware I’m still dealing with refund money.. Donnot use them Hotel manager told me is not the first time that happened and that everyone has something to say about Agoda… please stay away …You Been Warned!!!!!.Version: 9.25.0

Poor, ineffective communication and serviceI booked many nights with Agoda, and want to modify one of the nights I have due to travel reason. I have been negotiating with multiple agents for the entire day and finally their “agency” agreed to modify my trip for a fee. After agreeing the the fee, the “agency” is out of reach again and it’s been almost three days. No modifications or updates from them. I booked with bookings, hotel.com, Expedia, never has such bad experience with customer service..Version: 11.21.0

BEWARE: Make sure to screenshot ALL steps before confirming booking1) Twice now, I have booked for accomodation with breakfast. with the IPad/Mobile app and I get the confirmation WITHOUT BREAKFAST. 2) The discounts they sent me by email have not been not applied to my bookings or the promotions that are in my account 3j The interface just jumps straight without confirmation especially if you have a saved card. So there is no time to review your booking.. 4) Advertised or listed discounts or options are inconsistent with the final booking. I have been a long standing Agoda customer, and have been very happy in the past. Within the past few months,these apps are now giving me grief. They seem to have been built like a scam with huge inconsistencies. Be aware It’s may be hard to cancel because the booking may have a no refund policy. Very very disappointed recently. Customer Service will have no clue on what happened in the app. If you do book through these apps, make sure to take screenshots, BUT still this will NOT guarantee you a solution. I have provided screenshots in the past and customer service wipes their hands off any possible glitches. I am now writing this review after the second 'glitch '. It looks like the other negative reviews are consistent to my recent experiences..Version: 7.31.0

Worst app design.I’m a regular user of agoda but the recent experience I had was really bad and frustrating. The slide to book option is the worst design on the app. I was looking for some hotel deals and it had the option to slide to book. My daughter by missed when taking the phone from me pushed the slide to book button and it booked the stay. It didn’t ask for any cvv or the guest details. I called Agoda and they said they can’t do anything as the stay is booked. I said it was by mistake and they said they can’t help..Version: 11.2.0

Make sure to screenshot their offers!!!Even if the site offers discounts, they don’t automatically apply at checkout. spent over an hour on tech-support getting Agoda to apply a 10% new customer discount and a second discount that was offered online for Wednesday bookings. They asked for screenshots to prove their own offers. They also suggested I was not a first time customer, even though I was, each message took so long to receive there was one time I was waiting for them for over 20 minutes to get back to me. I still do not know if they’ll honour their own discounts..Version: 12.2.0

No support and worst platform -5👎🏻👎🏻👎🏻👎🏻👎🏻This is the worst platform ive used from a functionality perspective. once you book there is no option to make any changes so had to deal with hotels directly and cancel on agoda. the big let down was our booking on 25th of december in Sti Lanka with prepaid booking which hotel did not have from agoda and there was no one to contact from Agoda apart from the stupid bot they have. so kinda ruined our Christmas the whole experience. Overall their services are dead to me!.Version: 9.46.1

Very uncomfortableI found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!.Version: 7.7.0

No discount and customer services appallingIt states on the Agoda website that 10% discount applied on first booking through mobile app. So I placed my very first order through the app and behold no discount applied. Called customer services who spoke English about as well as my 2 year old. Took me 15mins to explain the situation to him only to be told that my booking didn’t qualify for a discount. What a joke!! Pathetic!! Will never use Agoda again and will do what I can to always encourage friends and family to use other companies for booking hotels..Version: 11.31.0

Worst experienceIf I can rate them 0 I would do but I can’t put a review with out sadly put a star. Guys be careful of this scam, they cheated us and canceled our reservation after booking 5 month in advance and they are saying we want your credit card and is ID PICTURES ( which sadly we sent) still they canceled our reservation so they can sell it for higher rate at the last minute and they told us if we want we can re book on triple the price! Very concerning website and representative talk like a robot and do nothing beside cheating you! They ruined our very expensive vacation for over seas I hope there will be some legal work against them as they are really a full scam! Please be aware and don’t go through the fraud we went through!.Version: 11.12.0

Paid 238 for a 210 roomI had put the right dates in , cost me more using your site.Version: 11.15.0

Lost 80€ on this appVery hard to get in touch with “human” live support. I have booked a place for nearly 80€ but somehow it was automatically picked a month ahead then i needed. I called to hotel same hour and asked to return money. And they asked if i can cancel my booking. But i have not received anything. I reached to agoda's support and they told they will solve everything. And for months passed nothing. Hotel blames agoda, agoda is still trying to reach out, i hope in ten year they will somehow.🥶.Version: 10.47.0

Worst experience ever!! Don’t use agoda at all!!I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!.Version: 8.28.0

Cancelled bookingThe agoda app would not allow us to update a booking this resulted in our accommodation being cancelled and we are now stranded with. No accommodation.Version: 11.27.0

Good deal but too many problemsIt is easy to find good deals on Agoda. However, there are some issues while using. Firstly, if you book the room through the app, there are no option for changing the name of the guest. I am not the only one who experienced the problem, my friends and people online also said the booking would go through automatically with the same name of the account owner. It turns up a trouble to call the Agoda hotline for changing information. Secondly, it took so long for refund. I had a booking the room went so wrong and not the same with descriptions. The host agreed to give me a refund through Agoda message but it took months for the money to arrive. This might be the responsibility of the host but Agoda should have some policy to secure the costumer..Version: 11.20.0

App good service horribleThe app works fine but because they use several other third partys an go between’s you may not get a confirmed reservation for up to 32 hours. Of your you doesn’t show this when you book a property. And if you have the unfortunate task of calling there help centre your in for a whole lot more pain. Be warned.Version: 11.33.0

Do not book hotels from this appI booked a hotel in lower Manhattan New York with this app. It was near Chinatown and the address showed that it was in lower Manhattan near Chinatown. The map even showed the hotel is at lower Manhattan. So I booked the hotel for 3 nights. I paid a little for the option to cancel my hotel if anything happens. After I paid I found out that It actually didn’t put me on the option to pay a little extra to be able to cancel my stay and get my refund. Didn’t think much of it because I was going to make the trip anyways. Come to find out the hotel actually wasn’t even in lower Manhattan. When I got the confirmation email, it showed a totally new address which says it’s in New Jersey. The email also had an attached PDF file and in that PDF file it says that it’s in Chinatown New York.. so I looked up myself on google maps to try to find the hotel but I could not find it on the map at all in lower Manhattan. Their website was not helpful at all for me to dispute this. They provided me with false information. I will be disputing this with my bank and I have proof of the false information they provided on their app. I advise others to Never use this app!.Version: 9.27.1

Predatory - AVOID AT ALL COSTS!I booked a hotel reservation in the app. Their calendar has Monday as the farthest left day. Typically, Sunday is the farthest left day on American calendars. Anyways, I booked the wrong day for my hotel. After finalizing the reservation I noticed my mistake and tried canceling. The website said I was not able to cancel. I called Support. I was told the same thing. Basically they jacked me for $200 over a simple user error. support was wildly unhelpful and quite clearly outsourced to India. Every travel service I have ever used in my entire life has offered a 24 hour window for cancellations and date changes, because mistakes happen. Agoda seems to think it is good business practice to steal their customers money. DO NOT USE THIS CRIMINAL APP!!!!!!.Version: 11.35.0

Ok but big problemsAgoda is great to book hotels. But when things go wrong agoda is not great. There is no live chat to help resolve issues when hotels can’t honour your booking etc. not everyone can ring numbers when overseas plenty buy data only sim cards and use whatsapp etc. Also this app sends grubby notifications saying thing like “x place is 90% booked!” or “86% discount at place x” five minutes after you do a search. Click the notification but there is no discount to be seen. It’s clearly a scam to fomo you into making a purchase. Also after I book a property I still get these stupid notifications so the company does act very much like a scam..Version: 8.10.0

Redirecting problemsDo you know why I can’t open the Agoda link on iPhone? My friend send me the link. I click on it. It takes me here. I download tube app. The link still does not work. Why?.Version: 12.6.0

DO NOT USE- SCAMMED OUT OF $350ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam..Version: 6.31.0

Never is the real price till you payBought a ticket recently, the price I saw on the pay now was completely different to what I saw on my credit card the price just jumped up $166 , thinking I’d only pay about $300 return flight for two from Sydney to Launceston Tasmania, instead of $300 now its $466 and even more dear then then jet star site which had it for $450. Big surprise as I thought I was getting a very good deal. Not booking again ever as it’s a by misleading. Sure would be nice if Agoda would update their prices and not lure us in like this . Disappointed.Version: 7.44.0

Strongly do not recommendedThe app is poorly developed and has misleading information. I confronted a very bad experience that the app’s hotel address area is totally different from the real address of the hotel, showing on map in zone 1, but actually in zone 2 of London. The hotel told me they asked the app to change it three months ago. I believe I am not the only on suffering this. When I complained to agoda’s customer service, they just calmly kick me as a ball around without saying a sorry even when they realise their app still shows the wrong address when we were talking and the hotel told them so three months ago. They tried their best effort to let the conversation not touch the ignorance and the wrong information they put online. They just tried to confuse customer and mislead the conversation to other directions like “have anyone sent you address out of our app, your in-app conversation did not talk about this, you can contact the hotel to resolve it…” Thus, I am sure they are irresponsible and does not care for customers. Even in the BEST case, they have poorly trained and not professional CS..Version: 7.43.0

Buy from them you like to get screwedThere are so many better Applications for this, beware of how they treat you. The bigger they are the worst they get! Never booking with them again!!.Version: 12.2.0

CHEAT. Don’t use this app. They Cheat.I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead..Version: 7.12.0

Serial conmen. Avoid at all costsBooked a hotel for a holiday, they duplicated my booking and sent me a cancellation. I then went to find a different hotel as I had received a cancellation (on the day that I booked) that said “unusual technical error” and my booking could not be complete. After spending a few hundred more pounds on the next booking I then get charged £400 for the booking I was told was cancelled the day before the booking!!! When I called and asked what was going on I was sent back and forth and back and forth until eventually the exceptionally rude “customer care” team told me it was MY fault for not noticing that the cancellation wasn’t for my booking and it was my responsibility to negotiate with the hotel to get my money back!! So now I’m stuck, with 2 hotel bookings, paying double, and being passed around between agoda’s utterly useless staff like a hot potato. I will be coming for ALL my money back, your service was an utter disgrace and has cost me DOUBLE due to your useless app and obnoxious customer support team. Do not go with agoda, use something more reliable. These people are conmen at the lowest, filthiest tier.Version: 10.34.0

Price matchingThey lie about the price matching. I told them I found the price cheaper in other app before I booked and then they told me when book with Agoda and give us the booking ID we will do the price matching. Then I booked with Agoda showed them other app price they gave me many excuses just to not make the price difference..Version: 11.23.1

Scam Avoid at all costAvoid booking with Agoda. Booked a hotel with Agoda and ended up with the hotel unable to find my reservation. Unable to contact any Agoda customer service ended up wasting 3 hours and have to pay for the night again. So the second time book with them I contact the hotel to confirm the reservation before I go and yet the same problem happened again. The hotel is unable to find my reservation. Customer service is useless not helpful. Customer service took 6 hours to help me with my problems. And only offer to cancel my reservation, ended up paying extra 1000$ on hotel. Terrible experience and if you still going to use it, good luck to you!.Version: 11.31.0

NightmareSuch a worst service ever! Even though I am their platinum customer but when I have a problem with my booking they asked me to contact their partner company. I booked and get the confirmation through their application, which did not say that it is their partner. But once I have the issue they said I’ve booked under another company’s name. Then they asked me to ‘CONTACT’ the company by myself, but my booking confirmation and the receipt didn’t show anything about that company. And after I contact their partner, the company said “ I can’t find your booking, I think your booking is under Agoda”. Lol I have nothing to say with this kind of service. Just kick me like a ball..Version: 9.46.1

It could have been 5 stars butIt used to be really good booking site until I had several booking problems. I told them my flight was late afternoon so I might be late for check in. Arrived at the hotel and got told the room I booked wasn’t available At 7pm we were tired and wanted to sleep but no I had to fight with Agoda agent in BKK over the phone to get the room that was paid for and finally got the room just before 9 pm. Oh don’t get me started with the last stay at Patong. Ps. Agoda agent in BKK was so rude....very rude.Version: 7.5.0

MimidiThe room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room.Version: 7.7.0

Very poor serviceBooked a hotel through agoda. However the hotel was next to a nightclub and my room was vibrating with the noise. I had taken a video with a glass of water to show the vibration. On the phone to agoda the customer service agent was struggling to hear me due to the noise. Agoda told me the hotel have a room and thats all thats in the contract. I was willing to pay for another hotel somewhere else but it was 12am in luang prabang, Laos. I asked if they could help me with a hotel that still had a reception open. Agoda told me thats my own problem..Version: 6.49.0

Agoda lost its credibilityPlease let this be a warning when booking on Agoda. Today I found out that Agoda doesn’t perform due diligence on the properties listed on their site. Nobody actually goes to the property to make sure it exists! I booked this property (Myna b307 Hamilo Place, Nasugbu, Batangas, Philippines) for my brother and another guest. Agoda sent me a confirmation number, and a receipt stating full payment for 2 nights. Went to the property based on the Agoda map but was told by the guards of Club Punta Fuego (where the supposed property was pinned), that Hamilo Place is about 9 kms away. So they drove to where the property is, and in fact it existed, only about 9 kms away from where it is on Agoda’s map. The receptionist couldn’t find my booking. I called Agoda and was told they will get in touch with their “hotel partner” who will get in touch with the property, then they’d call me back. They never called back but they sent an email saying they couldn’t reach the property. I replied asking what my guests should do? Agoda sent an apology email but never offered an alternative. Unacceptable and very unethical. I need my money back..Version: 8.8.0

I do not recommend!!!I do not recommend this company for hotel rentals in Bali. I do not recommend this company for hotel rentals in Bali. because I don't know if I was the system that scheduled the wrong date for me and my family, when I smell the hotel I was notified that there were no rooms scheduled for me and my family. and that wasn't the worst, the worst was when on the same day I sent a message to this company and also called to see if there was any possibility of reviewing the amount paid or part of it, but I didn't get any response... I advise you to go straight to hotel websites and schedule your stays..Version: 12.0.0

Agoda could be betterDifficult to use this app. It keeps taking you to different pages you did not want. I am trying to book a transit hotel and there is no way to enter arrival and departure time. I’ve only registered for this app because it offered the best price but the whole process has been so slow and unsatisfactory that I will not be using it again. I am not even certain whether any confirmation of my booking has been e mailed to me and am going to have to contact the hotel myself. So inefficient!.Version: 7.31.0

Price jumped up when changing payment optionI went to credit card from pay pal and price went up Pretty shady.Version: 11.41.0

Always occur a technical issueCannot order anything but show you a technical error. Reinstalling doesn't help either. I have been using this iPhone pro max for a year and have never encountered similar problems with other apps.😤.Version: 11.12.0

Great until you’re strandedWe used this app and the first time it was good. The second time we were stranded, 6 hours from home, all hotels were booked unless we wanted to pay $550 a night. Called customer support, got hung up on after holding for 30 minutes. Started to speak to the chat person. After 30 minutes on the phone with the hotel and customer support (they talked to each other), the chat person said they would call or email me with a resolution within 30 minutes. They also sort of blamed us for their ‘mix’ up, asking if we called the hotel to confirm our reservations. Umm….no….I had a booking number and confirmation number…why would I call? You had my credit card number and I authorized the charge….hmm. The hotel accommodated our family (we paid a little more than expected, but not much) because they understood how frustrating the customer service was with them and us. Customer service emailed us back 7 HOURS LATER….long after midnight with one hotel option for the NEXT DAY!!! Good thing we didn’t wait for them to ‘fix’ it. No way will I use this app or company ever again. They only thing they were helpful with was absolutely nothing..Version: 10.24.0

Worst travel site everI made a booking and their app stuffed it up. I tried contacting their customer service for help and they flat out refused. After dozens of emails of none of the staff actually reading my messages, just constantly copy pasting the same responses over and over and staff refusing to do anything to help. I’d had enough and wanted to delete my account and never use Agoda again, they even refused to let me do that or help me update the details on my account. It’s not worth getting involved with them. I got my hotel details within two messages from the actual hotel, and nothing from these people after a few dozen emails. They’re hopeless and staff can’t do their jobs..Version: 11.19.0

Use at your own peril…Do not use this app. There is no guarantee that you will get to stay in the room that you have actually booked and paid for. Their response time to complaints is slow, and ultimately unsatisfactory. I booked a room in Zanzibar which was advertised as having a sea view. The purpose was to spend my new year watching the fireworks display from the balcony. I was given a totally different room, with no sea view, no balcony and totally stuffy. The owner of the place said it’s Agoda that made the mistake. I proposed to Agoda agents that I should simply be given a refund for the REMAINING days so that I could move elsewhere, which was a more than fair proposition. But after engagement with their agents, I was not given a satisfactory response..Version: 11.49.1

Infuriating experienceI booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage..Version: 8.44.0

Very Bad Experience so far...Hi, I booked via the app a hotel for a couple of days in Paris for me and my family. The system didn’t record correctly my name and the number of people. I called the hotel to have an idea about the booked bedroom and it appeared it was too small. The hotel agreed to fully refund me because of the situation and asked me to cancel the room via the app. I did it and was not refunded as expected. So I called the customer services a few times and they asked me to wait before being refunded. I am still waiting despite few calls and few emails. Not professional at all. Please prefer other platforms.Version: 7.24.0

Be careful!!!!I made a reservation in one of the property in Barcelona. After that, I got a notification on my phone that my reservation was cancelled because there are no free rooms in the hostel. I've tried to make a reservation one more time in the same hostel - no rooms. Also checked my reservation - nothing in there. So I found another hotel on Booking. Two days later I see on my bank account that agoda took money!!! Sooooo..... My reservation was still there and active! I didn't get any email about confirmation, contacted with customer service - no one takes responsibility for that, no option to get money back. Be careful, not recommend..Version: 7.42.0

Poor customer serviceI travel a lot, using different apps to get best deal. I though I found a good price with this app, paid for the room, fees, taxes. After my trip I received a bill from the hotel for an extra charge for a residence fee. I was surprised because I was sure, I paid for everything when was booking and It didn’t say anything about any charges upon arrival. Connected with hotel, they said it’s their policy to charge for residence fee and Agoda (third party company) should inform me about that. I connect with costumer support, they took all info and told me wait 24hr for respond. Little later their confirmed me that I was charged extra for a residence fee and they can’t do anything about that. I emailed them 3 times, I disagree with the charges, they suppose to inform people advance and have this information when you booking, they are unprofessional. I just want to let people know, that this company doesn’t care about their customers, I will never book anything again with them. They keep saying sorry, but it doesn’t help and not fair..Version: 11.41.0

Not easy to navigate the room selection.Very confusing to actually see what facilities the room has, and trying to filter those options A/C is not an option, along with a few other options like kettle & fridge. Also you send voucher codes to be used but then they won't accept them on booking. I love the choice you have of accommodation in some countries so much better than other sites but i think you make everything else pretty hard..Version: 11.26.0

Okay but stupid so-called savings, and watch the small printIt does the job if you faff about but you can’t save your search preferences which rarely change e.g. price range, and have to mess about constantly to exclude hostels and shared rooms. There are endless “special offers” which are clearly nonsense e.g. a small hotel in Thailand where the room is down from £230 to £15. Be very careful of all the small print e.g. sometimes prices are with taxes and sometimes they are not, be careful of cancellation small print..Version: 7.9.0

BewareI use it for my trip to Vietnam. I booked hotels, Apartments, and flights. I have problem with the airlines because when I use Agoda I use the English language and so my name doesn’t appear with the little accent in Vietnamese language and was charged extra at the airport even thought my US passport is a match to the reservation. Booking hotels is not all bad there was some good deal however they do faults ads so read the fine print because I was charged full price for no show even when the reservation was cancelled. I booked a private apartment and that was a big mistake. Muong Thanh Apartment Luxury in Da Nang Vietnam. Agoda told me to pay to the owner. When we check in we did not pay much attention, but when we settled in we found out the bathrooms and the bedrooms were infested with black molds. The living room and kitchen was infested with bugs. And there was no hot water. We call Agoda and they told us to talk to the property owner and work it out with them. We have to check into a hotel the next day because it was a health hazard and the owner can’t fix the problem. He promised to refund after he talk to Agoda. You guessed it, there was no refund and the but me as a no show on the Agoda app so I can’t write a review on Agoda. I took pictures of the apartment and showed them but they said it wasn’t enough proof..Version: 11.8.0

Card is charged but booking wasn’t approved and now cancelledAbsolutely furious with Agoda. I don’t understand why they would charge my card the full amount when the booking was not yet approved. And then I receive an email that the booking was cancelled due to a payment processing error? I don’t understand where the error is? I called customer service and she was absolutely useless. Does not have any useful information and kept repeating the same words that I’ve received in the email. Now, I have no accomodation booking and my money still has not been returned. I definitely do not recommend Agoda to anyone and it’s better to delete your current account right now..Version: 11.40.0

Mis leadingFirstly, regardless of its faults, this app does seem to offer the cheapest deals on hotels I’ve found so far. However there are some major flaws. First, don’t be rushed into booking because of the ‘% off today only’ tags on the hotels. These are false. A quick look at the hotels official website will show the actual price is far from 75% more expensive as Agoda often claims. I know from speaking to others that use this app that this has now actually been reported to the advertising standards agency an is being investigated. Second, you can only book one room at a time unless you want two of the exact same rooms. Two doubles or two twins ect. Apart from that the app is pretty decent and the taxi info section is a great idea.Version: 6.25.0

Confusing room choices & rateNot clear on room types and real rates..Version: 11.34.0

Cant contact the agency easly 😡🥹Ii.Version: 11.43.0

It’s great till it’s notThis has been really good alternative to hotel.com and I used it for a many years. But then I had one experience where I lost a lot of money due to some cancellations flaws of their system. It’s quite unfair. I’d be very careful with this platform because if something goes wrong, you will lose money and they will not do anything about it..Version: 11.48.0

Awful. Just awful. Would not recommend!!!The WORST customer service. Completely misleading information. Led to believe I paid one price right up until I had paid and then got the email receipt through to find out I had been charged 700 dollars more. Then when I tried to rectify the issue, I had 3 customer service representatives hang up on me, one tell me it wasn’t her issue nothing to do with her and the best they could do was refund without cancellation fee. 3 days before I was meant to go on holiday. My recommendation would be DO NOT USE!!!.Version: 7.11.0

From 5 star to 1 star!I normally booked all my hotel accomodation with Agoda, in the past 10 years! However, my recent trip Thailand wasnt great, because the booking of serviced apartment through Agoda was in fact not a serviced apartment, but individual operator (same like Airbnb). All communication must be done through messages, don’t have receptionist!. It took me almost 2 hours to be inside my room (from arrived at accomodation). If i want a Airbnb type service, i would book from Airbnb website. I expect Hotel/Serviced Apartment service when i book from Agoda, with receptionist! So disappointed!.Version: 11.2.0

Worst EVER DO NOT BUY HERE!I found my ticket online. Purchased the ticket, which indicates “ Guaranteed room”. Got to my hotel, and they informed me they were TOTALLY booked out and the app was 100% incorrect. There is NO WAY POSSIBLE to contact ANYONE AT ALL with Agoda ~ LITERALLY they ONLY offer an “virtual assistant” that is completely useless when I am standing at the hotel in front of the hotel agent trying to explain to her that the ticket I bought says the room is “guaranteed as well as nonrefundable and furthermore indicates if I no show I will still be charged”. Hotel agent says “we are sorry, the app is incorrect because we have no rooms available and you will have to get a refund from that app”. Yet there is NO PHYSICAL way possible to get ahold of ANYONE to have them speak with the hotel agent. Not only has Agoda charged me $115 for a hotel room that WAS NOT AVAILABLE, but now I CAN NOT GET MY MONEY BACK because there is NO WAY TO CONTACT them to request the refund. I did eventually find an email address to Agoda, but NO ONE RESPONDED!! The phone numbers listed are ALL DISCONNECTED ~ the voicemail just says to go back to the app which as I said ONLY OFFERS a virtual customer assistant. DO NOT BUY ANYTHING HERE!!!.Version: 10.6.0

Hidden Fees and dishonest behaviourIt is a pity that agoda has gone downhill and is opting for negative tricks to ensure a costumer book through their app. They don’t inform you of extra taxes applied to certain hotels for what i can only assume is to make the “total price” seem lower than it actually is. Never expected such a dishonest scam. It’s not even much money, but it is the fact that they clearly cannot be trusted. Either that or they are unaware of the taxes and fees aplicable to the properties they offer us. Not really sure which is worse, they being dishonest or inept. Pity, use to be happy booking with agoda but scamming companies, or inept ones, are to dangerous to trust with one’s travels. Travelers are often so vulnerable to scams, it is a pity to see we can’t even trust the travel agency of this dishonest app..Version: 8.4.0

Please check before checking before bookingPlease be aware of agoda!! We have booked hotel in Saigon with breakfast included which appeared on website however after I have paid and received the confirmation there was no breakfast was included.. This has incurred an additional amount of $125 for 1 adult and 2 children which is hefty! I have called Agoda customer service and also emailed them a few times and complain Also spoke to the hotel and no one seems to be able to do anything. This is extremely sad and disappointing!.Version: 10.30.0

Worst customer service everWe booked 4 different hotels through Agoda during my recent trip. They canceled our last booking day before we arrived at the destination. When contacted customer service they just paste the canned response without any real help. We had to then book through Expedia and pay 3 times the price as other hotel was sold out and last minute prices were much higher. I would say if use Agoda then be ready for headaches and expect no customer service. One of the worst booking app ever..Version: 12.3.0

Avoid AgodaWhat they state on the search page regarding price and breakfast etc is not what you get when you actually book your hotel. They also do not state whether the hotel is undergoing renovation or refurbishment until after you make your reservation (mis-selling and misrepresentation comes to mind). And then it is too late to amend or cancel your booking unless you decided to do pay extra for the flexible booking. Their customer service team, although nice people are not helpful due to their policies. I will never use Agoda again..Version: 7.5.0

Poor and Bad AppPlease do not booked your trip for this app. They provide you a lot of discount voucher however the prices is double from the market, also very bad services or poor problems solve resolution. No able to contact customer services or hotel if you have any issue. My experience was booked the hotel in London with 75% discount of with Gold Member and the price was range between £100 to £200 a night but in the app you will see the price £1000 since when hotel near by the airport have rate £1000 / night is misleading information Please UNISTALL.Version: 11.30.0

Dirty tricksThey definitely use your personal data to bump up the prices of their hotels on the app. I’m certain. If you go to google maps and find the hotel you want to book. Use the Agoda link that is on google maps and it will take you to Agoda mobile web page and the prices are almost definitely going to be different, most likely cheaper. I think they use your data to bump up the prices on the app if they know you’re in the area or have searched for the same dates before. Dirt tricks which I’m sure so many fall for. I have seen prices change after refreshing the app, 10 minutes later and things like this. Be aware.Version: 10.23.0

Needs workThis is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you.Version: 6.15.0

Good app… BUT be warned if you have a booking issueThey are fine to book with and I have had several successful bookings (like any travel company)… but be warned if you need help from customer service. They are absolutely horrendous. Most of the consultants are rude, don’t understand english, and barley want to help. I have booked several trips, but two had major issues at the hotel… Agoda didn’t want to know about it, and I spent several hours on phone and web chat… with no solution. Truly terrible customer service. AND… be warned they rebook through third party travel companies, so if there is an issue with your booking they don’t or can’t do anything to help other than make excuses and delay delay until you give up. Their website functionality is also limited, cannot create different favourite lists, and it automatically categorises by country which is troublesome when booking different trips. Again… Agoda didn’t want any feedback to improve customer experience. Useless!!.Version: 11.35.0

Differs from the browser.I was first looking through the browser and then there was a pop up saying that the app is better, so I downloaded this. But then for some reason it had less options than it was shown in the browser. And also the price was wrong, as it said £13 when it was on the list but then it became £15 when it came to the point I pay. I like agoda service but I think this app needs to be fixed..Version: 10.1.0

You just ruined two special needs children’s ChristmasHow dare you simply cancel accomodation because Amex suspected fraud on the card we submitted, as you routed the payment through Singapore. In the meantime my husband confirmed it wasn’t a fraudulent transaction and you went a head and cancelled the booking without waiting for AMEX to clarify. You sent an email asking for payment which couldn’t be done as Amex themselves were processing it and there is no way to speak to a consultant in person to discuss the issue. I realise now that it was Agoda attempting to call from Singapore - a call I couldn’t take but no voice mail was left. You have no idea of the situation you have put us in. There is no accomodation left in the entire township we were suppose to have Xmas in and one that my autistic children can cope with. Just terrible!!.Version: 6.49.0

Lie customersHidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app..Version: 7.19.0


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