Express Scripts App Negative ReviewsExpress Scripts

Express Scripts Negative Reviews

4.7
4.77065 star

Total 25 Negative Reviews

Express Scripts App Complaints & User Negative Comments 2023

Express Scripts app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Express Scripts? Can you share your negative thoughts about express scripts?

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Express Scripts for Negative User Reviews

Needs some workI like the ability to tap on a prescription and have it ordered; I like the notifications; I do not like that there is no way to remove a medicine from the list. I am constantly being reminded that there are no refills on meds I am no longer taking. This has been going on for the better part of a year and you have not seen the need to fix this. Why is that? I have a ton of scripts that I only took for a short time buy they remain in the “cabinet”. Allow me to get rid of these. This makes it more difficult for me to recount what meds I do take when going to a doctor. Another thing that might be helpful to more than just me, allow a comment section for adverse reactions to drugs. As we age we tend to forget why we stopped taking certain meds, this would make it easier to relate that info to docs..Version: 9.6.0

ConfusingExpressScripts is very confusing. The messages I get sent are always incorrect. It will tell me my doctor cancelled the RX, or the RX isn’t due yet, even that my insurance doesn’t cover this medication to have my physician prescribe a alternative. None of it is true. I am continually contacting my doctor to have things straightened out with ExpressScripts. I set up automatic refills which doesn’t happen. My RX are to be mailed when due, that doesn’t happen. My RX are always late, I am always forced to go with my medication until everything gets straightened out by my physician. I am extremely unhappy with ExpressScript. I had been just getting my RX through my local pharmacy until my pharmacy told me they can no longer deliver my RX because my insurance will not approve it. Now it is a constant struggle to get my medications..Version: 12.2.2

Express scripts mail order is a jokeI’ve been trying for over a year to get urgent prescriptions to both of us before we’re out. It’s an 8.5 hour drive to get a short term supply every month. Now for 4 months they don’t have the prescription in stock! I’ve called up to 20 times trying to straighten this out. No one told me anything when I called in to deal with the problems. My son has a brain tumor this is a medication he desperately needs and is not supposed to go off of without tapering slowly. He’s put into withdrawal every single time he needs a refill because express scripts will not even start processing his prescriptions until 2 days before he is due to have a refill. Which when you’re out of stock doesn’t give us enough time to get a different prescription. Even if they let me know they didn’t have it. When I call in to find out why it hasn’t processed then they tell me it unavailable and give me the name of the replacement which is out of stock to. This was 10 days ago on a prescription that was supposed to be filled the next day and shipped over night. This can put him in ICU and can cause death. I’ve been dealing with this for 14 month now and I’ve had my fill of the chaos it creates. I sincerely hope someone that can help us reads this. I’m begging for help. Please please help us before he ends up dying!.Version: 12.3.0

The WORST prescription companyExpress Scripts is absolute garbage, I only use them because I am forced to by my company health insurance plan. They make getting my medications impossible and expensive. Unless you have a flawless doctor that orders only exactly the medicine you need and tailor makes the perscription to express scripts, be prepared for an absolute nightmare any time you want medicine. My doctor once accidentally wrote me a prescription for 6 inhalers which were $100 each, which I didn’t find out about until AFTER my medicine had been packaged and mailed out—after which you CANNOT return anything—and of course many expired before I could use them. So I thought I would put a hold on my account to require them to call for approval for any prescription, but that has only increased my pain. I will call to fill a prescription, and then have to wait for them to call me back to approve that prescription before they can order it. And then of course randomly they don’t follow the process and I had to pay for 6 inhalers all over again. The phone technicians don’t know the names of any medicines or how their own computer system works, so I recommending calling a few times until you get one of the very few knowledgeable phone technicians. Ok rant over. The app is fine I guess but I still think everyone should avoid this company if you can..Version: 12.1.0

So many problemsFirst , my main complaint isn’t with the app, but rather being forced to use express scripts or CVS at all. As for the app it won’t let you manage your prescriptions easily. You cannot remove prescriptions that are no longer active. They create a new version of a prescription when your doctor refills for a new year and sometimes cancel that renewal because you already have filled a past prescription and don’t need it yet. They cancelled a prescription refill because they didn’t have it in stock and suggested the doctor prescribe something different or find it at another pharmacy, which they didn’t notify me of. I found out by checking on the refill in the app. And then I could not take it to another pharmacy, because it was sent directly to them. Not to mention their shipping options are ridiculous. We have issues with mail theft. I asked at the beginning that ALL our prescriptions be sent UPS or FedEx. They send them DHL to USPS every single time. Requiring a trip to the main post office every time because our mail carrier does not deliver to the door…. Even if you schedule it online. The whole system is a thing me consuming mess!.Version: 12.5.0

If I had a choice I’d use anyone elseMy doctor routinely, as in on a monthly basis, has to call in prescriptions, over and over. Express Script loses my prescription or refuses to fill them. Although I have arranged to have ALL MY PRESCRIPTIONS SENT VIA FEDEX, at least one prescription a month goes via DHL or the USPS, neither of which deliver to my house. They leave the detective work to me, as I try to determine which medication is lost and where. When I call they acknowledge there is a standing order to only use FEDEX, and they even suggest i should try a different service, aware that my insurance (Tricare) will only pay for my prescription via mail order. So, uh no I won’t be paying the $3000 a month out of pocket each month. I will just continue to make my Senators and Congressmen aware of how badly Express Scripts is abusing their non competitive contract. Perhaps next year they’ll be stripped of the contract and I can see how another vendor handles my prescriptions..Version: 12.6.0

Beware of Dose RemindersThis app works ok in general. It’s nothing special, but I’m very concerned about the dose reminders. They sometimes work and sometimes don’t. I set one up to replace my daily reminder on my iPhone but I strongly advise against it. I’ve been getting a reminder, on average, every other day, if that. This is fine for me because I’m younger and am using the iPhone reminder anyway, but it could falsely lead older people into a sense of security that could be very dangerous for them. Older people have a hard enough time remembering to take crucial medications without having the dose reminders only work sporadically. This could cause a serious issue for someone depending on them. I tried this app and the dose reminders over a year ago and it was the same. Apparently the developers don’t really care about the well-being of their older users and I would expect this to be a serious concern to anyone who claims to care about the well-being of others..Version: 11.5.0

So so could be betterI like a lot of things about the app and some I don’t for instance when doing the refill and renew and you pick all the items you want to refill and then choose next and it goes to order details it is very confusing trying to read like it will tell you a medication then it will tell you other info like you have chosen this medicine and it is to early or there is no refills left and it will give you a date that it will process and gives you the option to remove an item off the list anyways my problem I think there needs to be a bold line between all the information for one med then the next I go to click to remove one med and it removes another one there needs to be a bold line between all information from one med to the next is what I am trying to say..Version: 10.2.0

Worse experienceThey have made it almost impossible for me to get my refills. They won’t communicate with your doctor about what is required and even when my insurance company called them and said they approve the medication they still tried to tell me my insurance company denied the request. The medication I take I have to have or I will have severe withdrawals. I was told to goto the hospital. My question is are you gonna pay the bill for the hospital because of there fault? I don’t have a extra $1000 for someone else’s incompetence. If your insurance company users this company I would change insurance companies. I repeat do not use this company if you want to get your medication on time. You will run out. They also charge $21 to over night your medication even if it is there fault and the normal delivery is around 10 days. Just use your local pharmacy so you don’t have problems. Very Dissatisfied Customer..Version: 12.2.2

Express Scripts Medicare 2018 Formulary and Express Scripts App27 AUG 2018 The Express Scripts app quoted me incorrect pricing on 23 AUG 2018. Before I visited the pharmacy on Friday, 24 AUG 2018 I telephoned Express Scripts just to verify the prices I looked up in the app were correct. I am glad I did because both medications were priced incorrectly on the app. The representative quoted both as about $3.00 higher. Persons reading my review be aware that the app is not displaying correct pricing. I would strongly discourage using the app. I will delete the app as soon as I finish this review. Also the Express Scripts Medicare 2018 Formulary has typographical errors. Persons reading this review do not trust the formulary either. I would like to say I am not indicating every entry in the formulary is wrong but you never know if your medication listed is incorrectly listed or not in the book at all. The same applies to checking medication prices...you never know if the price that displays on the Express Scripts app is accurate. In the future I will telephone Medicare for all my needs; as well as Express Scripts for all my Pharmacy needs. Keep in mind we are dealing with the United States government. Thank all of you who read my review..Version: 9.6.0

Outdated technology, often downChecking the status of your order should be a piece of cake, but how many times have I gotten the spinning disk of death, and a few MINUTES later that the system is down. Why didn’t you tell me that first before wasting my time. Oh, and if you want to contact them, there’s no number to call (why have the opportunity to chat about life saving medications with a human?) you are directed to fill out a form (not in the app mind you, in your browser), where, even though you were logged in, makes you fill out all your information again (forget the form being able to see most of your information in you “pre fill form” feature in your browser), you hit submit to get the message that yes, your message was unsuccessful because their was a technical problem. The frustrating and maddening thing, among many, is I reported this exact same error a year ago. I guess there’s no way to improve things so that angry reviews like this aren’t posted! Boo..Version: 9.6.1

Verifying every prescriptionThe old way of using Express Scripts was so easy but you’ve changed it and now it’s very annoying. When I have a prescription on AutoShip, that’s why I set it up on AutoShip so that I wouldn’t be bothered every month. Now it doesn’t matter that I’m set up on AutoShip. I still get an email then I have to sign in which takes two or three steps, much longer than it used to take, and then I have to verify that I want it and go through every step that shouldn’t have to be gone through every time a prescription is on AutoShip, it should just auto ship unless you’re told not to or unless I give you an address change or some thing like that which I think the customer should initiate. Setting up AutoShip used to make it so easy now it doesn’t matter because you have to go through 10 hoops every time anyway so there’s no convenience in auto ship anymore..Version: 12.5.0

Not very goodThe app works ok, but sometimes it goes to a page and there’s no way to close out of it, and then you have to log in again. Which doesn’t sound like a big deal but that brings up the other thing that makes me dislike it: Allegedly you can change the contact method for the two-step verification from email to text and vise versa. Why, there’s even a link for it! How convenient! EXCEPT IT DOESN’T WORK! You will always get emails for the foreseeable future, because the ability to change from email notifications to text notifications isn’t enabled in the latest release. I contacted them about it thinking I was missing something, but no, it doesn’t work. Kinda stupid. I suggested the link to change notification preferences be removed but we shall see. Sigh. It was better before this recent update in my opinion..Version: 12.2.2

Horrible service and even worse communicationsWorst pharmacy experience ever and gets worse every attempt I make to get the correct prescription on time. They need to have their contract cancelled with Tricare. Have used military pharmacies but now live far away from the military pharmacies so I’ve attempted to have ES fill them but only with a lot if difficulties and roadblocks from ES. One order takes ordering via website with at least 6-12 calls per prescription to get it late after their repeated dilatory attempts to destroy the Tricare benefit. Next steps will be congressional complaints but little good that’ll do in these divisive political times!!!! Military retirees are in big trouble with corruption at all government levels and getting worse!!!!.Version: 11.12.2

Slow, clunky, reminders can’t be turned offThis app has potential. It would be so nice if it automatically updated whenever I get a new prescription with the amount of pills in the new Rx. Right now I have to remember to update the app when I get a new Rx or the refill reminder will keep telling me I need a refill. Based on what a lot of other apps are able to do I don't think that's very complicated functionality to add. As I mentioned in the title, the interface is also very clunky. The whole menu bar on the left hand side is not intuitive and options are difficult to locate. On the whole it doesn't feel like a lot of time or effort has been spent on this app. The part that's the most frustrating, however, is that if I want to turn off a single reminder I can't get it to work. No matter how many times I updated, I keep getting all of the reminders that I previously set up. This includes for medications that I no longer take. As a result, I'm having to turn off all reminders. This was the main reason I installed the app in the first place..Version: 8.11.0

Should be called “Unorganized Scripts”Twice in a week I’ve had doctors send in a prescription to Express Scripts and Express Scripts keeps indicating they need further approval from the doctor…as in from the doctor who prescribed the medicine in the first place. Almost every time I have to get a prescription through Express Scripts something like this happens. For one reason or another, it’s never a seamless process where the doc sends it, they fill it and ship it. It always involves me seeing a prescription never got sent out, and it’s still pending for some reason. Me spending 2 hours of my day on the phone back and forth with them. Of course customer service “can’t make outbound calls” to contact the doctor and resolve it. I always call my doctor who’s like “I sent it to them, I’ll try again.” If you can avoid this company and go local, I recommend it..Version: 12.0.0

Worst app everI have never written a review for an app. However this app is so terrible I had to. The app is equivalent to a rock. Pointless, you can look at it but it has absolutely no value. You can modify anything on your account, you need to use the website. This app once again similar to a rock sits there on you phone worthless, just like express scrips. Who do nothing, give you terrible service. Call you at all random hours throughout the day/night. Oh and last but not least OVERCHARGE you for medication. Zyrtec (OTC allergy medication) they wanted $70 for a 30 day supply. This is like I said an OTC allergy medication that ranges from $7 to $20 on the high end. When I explained this the operator this is what they said “oh I’m sorry sir”. Not they will look into it or try an help nothing. Using this company at free will, I feel is similar to giving yourself a voluntary enema. Being forced to use this shoddy company due to insurance providers. Priceless. Fire whoever runs this god-awful dumpster fire you guys call express scrips..Version: 11.2.1

Be Careful Using Express ScriptsAbout 25 years ago my endrocologist prescribed testosterone. The last few years I have been using pump gel with good results. On 3 occasions I ordered my prescription from Espress Scripts supposedly a three month supply. Each occasion I received only one month supply and was charged for a 90 day supply. Having done this twice I used a local pharmacy paying only slightly more and receiving a 90 day supply. Having being prompted by your website I called your pharmacy I was again assured that I would receive a 90 day supply. I again ordered this prescription and again received only one month supply but was charge for a 90 day supply. Calling your pharmacy again I was finally told that you cannot send me a 90 day supply due to some regulation. Since trying to use your service I have lost 6 months of medication. I have been deceived 3 times over several years by not being told you cannot ship a 90 day supply. Wondering if you have charged my doughnut hole the full 90 day price for each occasion.. My also uses your service and was sent a prescription after cancelling it on the website. After many phone calls this issue was resolved and was told to call and cancel and not trust the website. Have used Express Scripts for many years but am considering looking elsewhere this coming year..Version: 11.12.6

Some rarely used fields needs some workOverall the app worked great from signon to selection of Rx that needed to be refilled. Easy to navigate between patients and prescriptions. All goes well if you need the item shipped to your permanent address. Due to a flexing work situation I had to except and work in a different state, obviously with a different address. The app does have the option for a temporary address which seems fine, until you have to enter in a temporary start and end date for the address. I found these two fields were not editable and I was unable to add a date and therefore got a invalid date error. Was a bit frustrating to try to enter something in these fields but it just wouldn’t work with my iPhone. Ended up having to change the permit address which was not my preference but I did get the job done. Please take a look at addressing the date field from an iPhone..Version: 9.6.0

Totally worthless if doing more than renewingThe ExpressScripts App is totally and completely useless, unless one is only renewing a typical prescription. My Dr sent in a new prescription for a medication I’ve been taking for over 10 years. ExpressScrips sent a text message for me to verify my address, which I did. However the status still shows that the prescription is delayed, as ExpressScripts needs to verify that the medication is covered by my insurance plan. Did I mention that my insurance plan hasn’t changed in years. When I tried using the app to contact ExpressScripts, I was connected to an automatic voice system which can also only do rudimentary operations (like looking up your order status - K, not the most recent order in my case). I then went online to try to contact ExpressScripts, and after typing out my message and all required information, I received a screen saying that the service was down…. I understand ExpressScripts is busy, yet they need to get something in place to better serve their clients. The system they are using is Arcane and simply does’t work. Highly recommend one avoid this app at all costs! If one could give a lower rating than a 1 Star, I would!!! If I could avoid using ExpressScripts, entirely, I most certainly would..Version: 11.12.4

Shipping/Contact failWhen I realized that my new prescription was not set up for automatic refill (my bad —I assumed that once I set it up that it would do that for all prescriptions that were submitted), I ordered a refill through the app and selected 2 Day Shipping since I knew the holidays would mess up the arrival day. I checked the confirmation email that I received and noticed that 1 Day Shipping had been confirmed. Since I didn't want to pay that much, I went back into the app and re-selected 2 Day Shipping. I didn’t bother checking the confirmation email because I mistakenly assumed the problem was fixed. Just out of curiosity to track my package, I opened the email the next day and noticed Free Ground Shipping had been confirmed (I should have checked the email the same day). Apparently selecting 2 Day Shipping will either set you up for 1 Day Shipping OR Free Ground Shipping—but not the actual 2 Day Shipping. The order was placed well within business hours Friday and the order did not get processed until Monday (day before Xmas). So after two days of going cold turkey off my new prescription I should finally get it in the mail tonight, a week later. When I went to contact ExpressScripts I was put on hold and told a wait time of 36mins. So I went online to contact through secure message and it told me all day that sorry, the service was temporarily down and to try again later..Version: 9.8.0

Rgb225You’ve really made an app which was easy to use to one which is almost impossible to use! The list format was much easier to navigate. Please change back. Now there are so many duplicate listings of the same meds and some meds are not being shown at all. Please correct since providing accurate medicine information to doctors is essential to maintaining good health. Your recent changes make this extremely more difficult! The medicine chest is missing. The portion of the app which showed how many remaining pills should be in a current prescription is also missing. These were the MOST USER FRIENDLY aspects of the previous version and now they are no longer available! Pure stupidity and uncaring attitudes for your customers is demonstrated by these recent changes. Reply from Express Scripts If you still need prescription assistance please private message your member id, phone number and date of birth. Thanks. -Stephanie That’s not going to help. I handle my parent’s meds and a once useful app has been reduced to uselessness with these changes. Previously, I could just hand my phone to the doctor and nurse and all meds were neatly arranged. Now its nothing but an unorganized mess. Useless to me, doctors and nurses. I cannot contact you while at the doctor’s office to get the information needed while we are there. That was why the previous version of the app was so useful. Now, it has no user friendly navigation and this latest version is an insult to your end users..Version: 11.0.1

Definitely not my first choiceThe majority of the time things go well with Express Scripts, however if there is a bump in the road it can turn into a disaster. Several months ago due to my current doctor relocating to another state, I switched primary caregivers and and even after numerous calls to express scripts by both myself and my physician staff I had to wait weeks and weeks to get things straightened out. At first they did not recognize that my new doctor was a valid practitioner which he has been for many, many years and is highly respected. Secondly when I called I was typically transferred several times each time having to explain my situation from the start. One of the clerks I was speaking to had trouble understanding my situation due in part to having children in the background. This was not a complex situation I was trying to explain, but no one person wanted to take the time to listen and correct their system to recognize that I had simply change doctors and to fill the prescriptions that the new doctor had entered.Version: 11.9.0

Worst, most poorly organized, non-intuitive app everIf you have multiple medications with staggered refill dates, the Express Scripts app is nothing but a headache. There are many things you can’t do on the app (only on the Web site); but when you go to the Web site, you find things you can’t do there...only on the app. Removing an old scrip from your list of meds is impossible (you can only “hide” it on the Web site). The refill dates built into the system are always off, leaving you with way too much medication or running out before another refill. And changing refill dates offers only a narrow window according to their guidelines. There are SO many things about this app that make it clunky, confusing and archaic. The Web site is no better. So, often you end up having to spend 30 min on the phone w customer service repeating your personal info over and over again before they can fix your scrips. There’s no good choice here, I guess..Version: 11.1.1

Unreliable dose remindersFor ordering my one prescription the app works fine, you may need to remind your doctor a request for refill was sent since it went unapproved for a while until I notified her and this only happened after switching to express scripts. Now onto my concern, the dose reminder is super unreliable. I don’t get maybe 1/3 of the reminders and there’s no pattern to it, sometimes it goes without reminder for a couple of days. You also can’t check if you’ve taken your dosage on previous days, you can only select “taken” or “undo”. I sent feedback regarding this issue, and members service responded telling me how to opt into refill reminders. This tells me the feedback system doesn’t send feedback to the appropriate department, membership service is out of touch and doesn’t even know about the dosage reminder system, or both..Version: 12.1.0


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