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- 4+CONTENT RATING
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Express Scripts App User Positive Comments 2024
Express Scripts app received 23 positive comments and reviews by users. Can you share your positive thoughts about express scripts?
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Express Scripts for Positive User Reviews
✓ Gets a little confusing for 1st timersIt took me a few trys to get everything registered. I still could not find where to enter the credit/debt card information so I was forced to call customer service who put it for me but my first order did not charge so when I placed another order, there was still a balance due. And I still haven’t figured out how to remove meds that I no longer take. My newest medication is not showing in “My Medicine Cabinet” and I’ve been using this new med for a month now. Now that I live out in the woods with no access to a military pharmacy, this will save me a huge chunk of money which is great when you’re on disability and worried if you can afford all your meds every month..Version: 10.2.0
✓ Happiest with Express ScriptsI love the mail order pharmacy that Express Scripts provides. They are efficient in processing my prescriptions and deliver them in a timely manner. Above all they are accurate. I have two prescriptions for the same medicine but in different strengths. Never a problem for them. Whereas my local pharmacy would mess my order every month by giving me one strength and not the other or calling with the Q, “You have two different strengths of medication which one did you want filled?” They could NOT comprehend I needed both medications of both strengths EVERY month. Express Scripts has high caliber pharmacists that get to know their patients and their needs. I couldn’t be happier with their service and their reasonable prices!.Version: 11.12.0
✓ False RemindersEnjoy the ease of use for reordering current prescriptions. Unfortunately, I also receive regular reminders (every few days) that I have “0” days supply left for a particular medicine that I have plenty of supply left and have also reordered numerous times. I called express scripts to get help on eliminating these reminders and they have no idea how their app works nor how to help me. They said they would work on the problem and now a month later I continue to receive these annoying reminders. (Just received one again this morning) If they develop an app they also need to secure the necessary knowledge base to help users when there is a problem. I’m beginning to think they don’t have that knowledge base. Beware if you set up any medicine reminders. You may begin getting many more than you’d like..Version: 8.11.2
✓ Why did I wait so long?!Waiting for a prescription to be refilled is one errand I absolutely loathe. The reminders make it impossible to forget to refill and the user friendly app lets me submit my refill request in literally under a minute. Never had a problem. Shipping is quick - I always choose standard shipping and I have my refills in a few days. The app is so easy and convenient I can’t believe I’m just now getting on board. Saves me time and money. I was paying $50/month for one of my prescriptions at my local pharmacy. The same prescription is $49/90-day supply through Express Scripts. A savings of $100 every quarter. That’s a savings of $400/year on ONE prescription..Version: 8.11.3
✓ WebsiteI find express scripts to be not user friendly and very confusing! It used to be so easy, your meds came automatically every three months . Now I am frequently asked do I need a refill or not. So I have to get all the bottles out and see if I can match anything to whatever is in the email. Sometimes the numbers do not match the bottles. Why can’t you put the name of the medication in the email so I don’t have to guess. Frequently I am asked to order a refill when I already have a refill at home waiting to be used. The other problem is there is no way to delete meds I am no longer taking. Whoever set up this website should be fired! Irene K Sato.Version: 11.11.0
✓ 4.7 rating my behindThat overall rating shown can't be right with all the terrible reviews. For a major government contractor this needs to be audited. Scripts you should be ashamed to put out such a worthless app. What happened to the previous one it was much more user friendly. I have the same problems that are repeatedly stated throughout these reviews. It's frustrating and doesn't work half the time. I'm required to log in 15 times just to navigate in the app ridiculous. The auto refill is so botched up it's maddening. Either the app doesn't work or no body uses the info put in it. I have a back log of meds that I try changing to reflect the proper input to put off the refill but I continue to get the refill. I've tried correcting this over the phone with no results. It's ridiculous but frustrating when your forced to use it no choice. I hate this app and I hate scripts who could care less about your health and well being. They have some polite employees who attempt to help but I can tell they're road blocked by the poor management of the company so sad..Version: 11.6.1
✓ Opinion from Navy pilot’s wifeI have used Express Scripts to fill my prescriptions for many years - ever since I married my husband, a retired Navy captain. I have a number of chronic illnesses so my medication list is a long one. Without Express Scripts, the costs I would accrue in order to get all the meds I need would be pretty daunting so I am so thankful to have Express Scripts backing me up. In addition, I am very grateful that through Express Scripts I am able to get my meds via the U.S. mail system as I am totally housebound due to COVID and also to the fact that my poor health makes it simply too hard to ambulate. Prior to his death from COPD and Parkinson’s disease in 2015, the number of meds that both he and I had to take during that time was daunting so it was indeed ma blessing that we were covered by Express Scripts. We had so much to worry about that we just didn’t need to have the worry of excessive worry prescription costs added to our problem pile. So I will always be thankful that Express Scripts has been such a valuable part of my family’s health support system..Version: 11.7.0
✓ Quick and easy way to get your meds!I love using this pharmacy for all of my meds-it is so easy to use and you can get refills automatically sent right to you which alleviates the issues of remembering to call in your refills then picking them up! You can get spoiled by these services real quick! If there are any questions you get a phone call and/or text. They will contact your doctor when you need a new script saving you time. They make the costs very clear and tell you ways you can save money on your meds. Customer service is excellent-they are very patient and willing to take care of any issues you may have. Can’t say enough positive things about this pharmacy!.Version: 11.12.4
✓ I love home deliveryI was always a little weary about receiving medications in the mail, but any worries I had, have been completely dissolved. It is so wonderful not to have to keep up with when I needed to go to the pharmacy for refills. I get an email when my medications are ready to be filled and I have a few days to make changes (if needed) then I get an email that my medication is being processed then one when they ship. I like knowing what’s going on. They take care of calling for a new prescription when needed. I’ve called on several occasions and it’s always been very helpful. The representatives I’ve talked to are knowledgeable and handle everything. I like good customer service and I’ve always gotten it when I’ve called..Version: 11.9.1
✓ App works great and is fast in response time from Express Scripts!I’ve used this app for years and it works great with my iPhone 8+! It is fast, and Express Scripts notifies me via email the stage my order is in. Immediately after I place an order on the app I get an automated email response that lets me know that they received the information and that the order is being processed. I continue to receive email updates from Express Scripts telling me when the order has shipped. They also automatically notify me via email when it is time for me to refill my prescriptions via email with no further input by me. All this is done in relation to using the app to place an order..Version: 9.8.0
✓ Express Scripts customer reviewI’m extremely happy with the Express Scripts program. It’s nice to know that I don’t have to go to towns over to my drugstore to pick up a 30 day prescription. In really bad weather. It’s nice that it’s delivered directly to my door and in most cases it’s actually cheaper than the pharmacy I was using, I was using CVS and it is a better deal than Cvs gave me first many years I highly recommend using Express Scripts. They are extremely easy to work with to explain certain situations, and they actually work with you not against you like some of the pharmacies do. That is why I gave her five stars and by using Express Scripts, I’ve save myself a ton of money this year and next year with the cost of food and gasoline going up that helps a lot. 👍.Version: 12.0.0
✓ So easy to use.This is easy to use, easy to understand. I always have lots of questions & this app has the answers & the information I need. Eighteen months of my medicine history is readily available. Options & costs are clearly right there to read & understand. It's so simple to place an order then track it. The turnaround time is very good. This means no travel time or transportation costs to get my prescriptions. No long wait in lines at the pharmacy. It's convenient, economical money wise & time wise. Saves me a tremendous amount of time & money & I am able to place orders quickly & easily any time, day or night using my smart phone, iPad or computer! I'm a huge fan!❤️.Version: 11.2.1
✓ Awesome AppMy wife & I had to switch to Express Scripts because of a change in my wife’s insurance and we were worried about that because we were already happy with many of the features that the brick and mortar drug stores and pharmacies have built into their particular apps. We were concerned that we would lose that convenience. However we can’t be more happier with this app! Set up was easy, linking our HSA card to the app as well as being confident that it was a secure transaction was evident. And once set up, with a couple clicks, I have my prescription refilled and on its way. And the price? Wow — compared to what I was paying? For what I’m getting? The number of pills that I get with Express Scripts for the price is unbeatable! Thank you for such a good app and system for prescription drugs ordering and tracking!.Version: 10.2.0
✓ This app saved me from headachesI give this app a five star because it makes my job so much easier. They notify me when it time to reorder, I know exactly what I will be paying, and I know exactly when my prescriptions will arrive. With this app I have never ran short on my medication, and the customer service is right on, they have answered all my questions on one Single call. And believe me I don’t get five stars easily, because everything needs room for improvement, but for now it doesn’t seem to need any improvement at this time. Thanks for this app life for me is much better, I don’t have to run to the local pharmacy, or wait for a text telling me that my prescriptions are ready, express scripts app have make my life a little more stress free..Version: 10.1.0
✓ Love The Express Script’AppLove The Express Script’App😊👍 And How Well Easy To Transfer From ‘Like Walgreens -> When , my ‘ Doctor finally got a prescription accepted my insurance!! Was so excited to see that the medication was listed on my account for future fillings!!! And I received my letter from my insurance shortly afterwards! I believe that the pharmacist were trying to call me before i went to refill at Walgreens , but we have such terrible phone signal service here where we are temporarily & that is another awesome!! We are helping my mother in another & express & our’Dr have been awesome at helping us with being away from our home State ! We so appreciate everything and both my husband & I are feeling healthier because of the great team effort!! I know now that I will have consistent good results every month now in getting better!! Thank you so very much!!!♥️.Version: 11.2.1
✓ Much More EfficientWhen you have several medications to fill each month this service allows you to keep track. Efficiency is number one as well as their customer service. They take there time, research while your on the phone and want to be sure they answered all your questions. When you have illness the last thing you want to be doing is running back and forth to local pharmacy monthly to get your medications. These medications are mailed in 90 day supplies. The on line app is easy to use, easy to reorder and keep track of your refills and delivery’s. Do yourself a favor and use this wonderful service. Your life will become easier. The whole process is a great time management tool. Thank you Express Scripts for making my life and my illness more manageable..Version: 11.8.0
✓ One problemI thought my Ropinorole 3mg was on auto refill. And it is the most important pill I take. I was told my Doctor was requested to renew the prescription in March 2022and did not respond. This has caused me several sleepless nights as I ran out unexpectedly. Now I am told it will take over 10 days just to obtain approval by my Doctor. I am going to try an emergency refill Monday and it is a National holiday so not much chance. I am partially to blame for this , but I cannot believe a medicine I have been taking for years was allowed to expire. I think my age had something to do with this, but I need all the help I can get. So this is why I scored a 4 only. How could there be a way to set up a warning system for essential medicines such as my ropinorole?.Version: 11.12.5
✓ Health Care Plan 5 stars, App could be betterThe reason for only 4 stars are that #1 the app offers to keep track of how much medicine you have, however you have to input when you refill a medicine, rather then them update it automatically. #2 the app is slow to sync when a prescription is processed/shipped/delivered and I mean sometimes by three days #3 This may be more of a ‘plan’ issue “con” then ‘app’ but if you refill a prescription and it’s too early to fill (you have the option of as early as a month-online to refill) rather then the day it is dispensed, you will be billed the day you refill online. #4 their is an option to send a secure message to the RX company through the app. But you must log into the app continually to check to see if it was responded to, rather then being alerted through an email, letting you know that it’s been replied to. #5 Twice I’ve had issues logging in. Sometimes it’s after an update, or when your fingerprint doesn’t register but password does. The support center actually recommends that you delete their app, then reinstall. This is under FAQ in the support Center online. Again, these are just small grievances of the APP, nothing that reflects on the overall plan itself. I simply wanted to layout why I only gave the app 4 stars. On a side note: I save an enormous amount of money by using their mail-order service. I think overall they are an excellent plan D for Medicare patients..Version: 11.4.2
✓ Excellent ServiceThis is an excellent app and prescription service. I get reminders when my medications are ready to refill so I don’t have to go a day without them. The mail service saves me money and unnecessary trips to the drugstore , especially when I have mobility limitations. My physicians send the prescriptions directly to them, that way every doctor and the pharmacy are aware of the medications that I’m taking. I can also call to get refill of my prescriptions, and they get in touch with my doctor should the prescriptions have no more refills. Company representatives are courteous, compassionate and try to help so I can get the medications as soon as possible. Another feature thatI like about this mail order pharmacy is that I can get vacation refills if I have to travel outside of the USA, and if I travel within the USA, I can have my prescriptions delivered to me where I am. It has been a life saver for me since I have various health ailments for which I need to take medications on a daily basis. Thank you for your services and support..Version: 8.9.1
✓ The app has improved significantly in 2023This App has seen some impressive improvements in the last 9 months or so. It is 30 August 2023. There are still some areas of improvement, but debility manage prescriptions and see prescriptions in a comprehensive weight has significantly improved as having dates of order and by whom they were ordered have significantly improved, making it much easier to manage prescriptions they had been in the past. Automatic prescriptions have significantly improved as well. There’s always room for improvement, but given the state of the app even a year and a half ago this is a big improvement..Version: 12.7.0
✓ Great except for delayed prescriptionsWe have used express scripts for many years now and usually have no issues. However, trying to get my prescription for Mounjaro has been impossible!! My niece in Louisiana has not had any issues since April getting her Mounjaro through express scripts but I ALWAYS get notifications saying it’s out of stock or delayed. I then have to go through Walgreens to get it. I’m glad Walgreens can get it but I pay $68 for one month instead of three months. Financially that hurts. I just wish Express Scripts could supply my medication for my diabetes like they do for my niece in Louisiana. I’m in North Carolina so I just don’t understand why?🤷🏻♀️.Version: 12.6.0
✓ Implementation lags behind web siteOrdering refills via this app is torturous, and grossly inefficient. Each refill is handled as a single event, unlike the web site where multiple refills can be handled as a batch. After identifying a refill, it is not removed from the list of refills. Requires multiple clicks to another part of the app to see what has been ordered. Creates possible confusion when multiple refills are needed. Grossly inefficient and adds toExpress Scripts cost in filling a number of refills. Using the app for, say 5 refills, ends up with 5 separate packages and mailings instead of likely 1 using the web site. Although the app does work if clumsiness, and inefficiency means will only use the web site..Version: 11.2.0
✓ Discontinued medication coverageA medication I have been on for over five years has all of the sudden been removed from TriCare’s approved medication list. Back when I was prescribed the medication I had to try 3 or 4 other medications before the prescribed medication would be covered. I completed the required trials and none worked. Then, it was approved. I have had good outcomes with the medication. My family has a history of stomach issues and my grandfather died of stomach cancer. For TriCare to just decide to cancel the coverage without talking to current patients on the medication is irresponsible and inconsiderate. Now, I must return to the doctor and begin a new set of experimental trials... for what??? I do not appreciate the lack of support from TriCare and Express Scripts. I will complete the trial, as required but when/if they don’t work again, I will write my senator and congressman. I am not a test monkey and feel like that is how it is being treated..Version: 11.3.0
😕 Express Scripts Negative Reviews
