Resident Portal Mobile Negative Reviews

Resident Portal Mobile App Complaints & User Negative Comments 2024

Resident Portal Mobile app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Resident Portal Mobile? Can you share your negative thoughts about resident portal mobile?

Resident Portal Mobile for Negative User Reviews

✓ Just doesn’t work correctlyI like being able to pay online. But havj g to download an app that A) doesn’t work correctly and B) isn’t used properly by management or ain’t functional for them either is just bad. First, I currently have a lease offer to review and accept. It shows I don’t have one available like this in the app. But if I go to the residential portal website and log in, it’s there. I can look in both places and get two different results. And yes, the app is updated. This is a HuGE problem. Lots of red flags there. Also, if I message management via the app like they suggested I can, I don’t get a response and I’m told they didn’t get anything. So more red flags. Unfortunately you’re stuck with what the apartments use not what you would want to use so here we are..BeggarscoinVersion: 5.31.0

✓ Notifications not working after latest updateI was receiving email and text notifications from my property, and after last week’s update, the notifications stopped. I didn’t get any of the alerts from my property regarding the ice storm in Texas, and I didn’t get the texts stating my orders had been delivered to the Leasing Office. Thankfully I opened the app yesterday or I wouldn’t have known there were alerts for me. I have all of the notifications set to “on” in the app AND on my phone; however, nothing came through except on the actual app…TODAY, for an order that was delivered today. I need the notifications via email and text since those alerts are more apt to be seen by me immediately. This needs to be resolved now. I’m sure I’m not the only one experiencing this issue..AntiemkVersion: 5.17.0

✓ Constant crashesApp constantly crashes when doing move in inspection. Haven’t gotten anything to work since it crashes. All this while Not running other apps. No events or disruptions that would interfere with app. App crashed while typing in notes field multiple times. App crashed after uploading and “saving photos.” Which were not saved in the end. Even photos were lost after saving and moving on to another screen. Going back after going into photo upload makes the data in top level fields disappear. When app crashes after saving and going into a new section, data is lost even after “saving.” This might seem handy to see your monthly bill, but it is not useful when nothing it is supposed to do works without constant crashes and lost data..ひつじ　ロリタVersion: 5.12.0

✓ Only works to pay and do maintenance requestsYou can't see your maintenance request history. The charges aren't itemized in the app, so you don't know what exactly you are being charged for. They ask you to review the app if you click that you like it on a pop-up, so that is why there are so many stars. I like being able to pay my rent by clicking a button, but only having a five day window to pay your rent is also annoying for anyone who travels. There is also no auto pay function. My maintenance request is closed, but not fulfilled. There is no history to view in the app, so that I can let the complex know when it was opened. It's quite frustrating..AJM2011AJMVersion: 4.4.1

✓ Horrible AppThis is the worst rental app I’ve ever used in my life. Firstly, it doesn’t work 90% of the time. Every time I try to pay rent or check the notifications it simply crashes and won’t let me see anything. Secondly, when it does work, it runs at about the same speed that computers did back in the 90’s. I’ll sit there for 10 minutes waiting for it to load (which it rarely does). Lastly, whenever I experience difficulties with the app it just says to contact support, which is impossible to find, and if you do find it, no one is ever able to help. Overall a very useless, good for nothing app. If I could rate it at zero stars I would..Resident portal haterVersion: 5.35.0

✓ Rent Payment IssuesI currently rent at 5002 Thayer Dr (Thayer Point Apartments, Killeen, TX). I’ve installed the app, signed in and if I want to make a payment, it asks me to contact the leasing office (make a payment is grayed out) which I did but no one is picking up my calls or call me back either. I tried making my rent last week Saturday. I even tried the website, it was down Saturday and Sunday. Can someone tell me what’s going on. Am not responsible for any late payments. Am out of states right now and the only way is to make a payment online..Flex001Version: 5.16.0

✓ App is BrokenThis app is normally okay-ish. It usually takes a while to load and doesn’t have the best UI, but usually it’s okay. However, as of the past 4 days it’s been completely broken with no fix in sight. I had to call my apartment complex to get answers because i submitted help requests through the resident portal website and never heard back. Resident portal doesn’t tell you they’re down, there’s no error that suggests it, it just tells you “you have 9 login attempts left.” You can’t even log onto the website and access your account right now, they aren’t responding to help request emails, and i couldn’t find a phone number. So there’s basically no way to contact them..PurplegiraffespotsVersion: 5.35.0

✓ Management changed but can’t useThe management that used this app changed and therefore they made changes to accommodate the new management for this app. For some reason, although my credit card is still associated to my account for payments, my checking account is not. I tried using the link given by the management and also tried accessing it through the app but neither shows my checking account info nor does it allow me to add it. When I try adding my checking account info back in it says it is already added but it is not. App worked great before. I’m surprised such a great working app is thrown by a change in management. This must happen all the time so surprised the app couldn’t handle it. Please fix..D2d2d2dVersion: 5.16.0

✓ Used to be usefulMy problem is with the Request Maintenance feature. Once upon a time, you started a Request by picking which room the problem was in, then drill down to the specific issue within that room by choosing from a list of issues for ONLY that room. Now, you get one long repeating list of issues and you have no idea what room a problem is in. For example, you could pick “Interior Lights” from one of several places in the long list. Speaking as a retired app developer, it has all the earmarks of a bug in either the keyword list or the way the keywords are parsed. Fix it please..Owen KelloggVersion: 5.31.0

✓ Awful customer serviceI got a new phone. Transferred my old iPhone to my new iPhone and resident portal stopped working, saying that my password is invalid now. So I retyped my password in and it said I have 9 more attempts left. So I went to my old phone and tried, again “wrong password”. I then went to the “forgot password” screen and put my email address in. I have done that 3 times so far today and in 6 hours have not received a single password reset email. In all reality I should not need to reset my password to begin with because it has been the same password for 4 years. I also went into the resident portal website to try contacting support. There is no phone number, only a way to send a message, which I did and again, no response. Now I only have 3 attempts to use my right login information before it locks my account and rent is due on the 1st. ALL OF MY LOGIN INFORMATION IS CORRECT, I ONLY CHANGED PHONES AND NEITHER WILL WORK NOW. I shouldn’t need to change my password, but that doesn’t work anyways, they aren’t good at responding to their messages for customer support..Someone is messing upVersion: 5.34.0

✓ TerribleWhen opening the app every time, you have to first indoor 15 to 20 seconds of “FETCHING CURRENT BALANCE DETAILS”, even if you aren’t opening the app for this. DEVELOPER: all I was to open the app without your silly software automatically checking for a balance. If we want to check a balance, we will click on that category. Also, I get alerts that “your maintenance request has a new note”, and when opening the app, no, no pops up, you can’t find a note… There is no note. I’m sure the developer doesn’t care whether we like this app or not since nobody takes this app voluntarily, you have to get it when you live in certain buildings..Lol JimmyVersion: 5.35.0

✓ Not useable since iOS 14.7 updateThe app is easy to use and great for contacting my apt complex. However i just bought a new iphone the other day, instantly had an update to ios 14.7 and now when i go to open the app i get a notification that states “you cannot access this application on rooted/jailbroken device” when the phone was maybe a day old and never jailbroken, so the app is completely useless now, used the app for over 2 years now and first time ive ever seen this. Not sure if they just need to push an update or what but the app is completely bricked essentially cannot do anything because it thinks my brand new phone is jailbroken, which it is not. Pretty ridiculous..No spell energy cant playVersion: 5.12.0

✓ A few tips on how to use it for paying rentHave the patience that’s required to use this app. It’s fairly navigable, but you have to put effort in. Here’s a few tips if you’re using it to pay your rent. *Look for additional payment options. And add bank account. (Note): (don’t be afraid of the subheading that states, “For (your rental property) to have access to this account. Do they have your permission?.” They will not have access to your account other than the posted amount due.) It will definitely look a bit sketchy, because it will view/show your banks account available balance. But don’t be afraid. Its inaccessible to the lessor. Good luck. Trust, adding your bank account is the best option and you won’t have to pay an obscene convenience fee. Like I almost did. Put in a few extra minutes learning it. You’ll be grateful you did. Be kind to everyone.Nate nignathyVersion: 5.17.0

✓ Buggy mess, fire the software developers ASAPUtterly horrible unusable software. Cannot request maintenance because of a bug that says “problem description required” even though I’ve clearly typed a description into the problem description text field. Using the website is even worse. It automatically, forcefully logs you out to the sign in page about 10s after logging in, no matter what you do. At this point just fire your software developers..T0xiqVersion: 5.42.0

✓ An App Without Customer Service???The app and service were working well for months until I set up autopayments. In the last month of 2024, I decided to use autopayments, but since our rent is due on the 1st of the month, I couldn't utilize this feature. Autopayments process on the 5th, which would inevitably lead to late fees due to their delayed timing. To avoid these fees, I chose to pay with my debit card, assuming it would cancel the autopayment for that month. However, on the 5th, after I had already paid my rent on the 1st, the app attempted to charge my account for the full month's rent again. This resulted in my account being locked due to insufficient funds for this unnecessary charge. Now, I can't pay my rent through the app and am forced to use MoneyGram. Being disabled, non-driving, and living alone, this is particularly challenging for me. Moreover, they've restricted MoneyGram payments to in-store locations only, not allowing the use of the MoneyGram app or website. With no customer support team from the leasing office to assist in resolving my account issue, I'm in a bind, trying to figure out how to manage my rent payments until my lease expires..Javontay McElroyVersion: 5.39.0

✓ Revised up to 3 stars, still needs workFeb 26 update to review: They seem to have done something to make the annoying reminders to pay rent already paid. Thank you for that. Now please give me the ability to look back at details of all of my rent payments throughout the entire lease period, not just 2020. Can I have the previous version back, please?! Jesus! Stop alerting me that it’s time to pay my rent when you know my rent is paid a week early EVERY MONTH! Changing notification settings in the app does nothing to fix it..Mattsmith0622Version: 5.0.2

✓ Terrible- crashes constantlyThis app is terrible. It’s constantly crashing- it’s next to impossible to upload documents/photos for documentation without it crashing. I have been trying to fill out my apartment inspection checklist on and off for two days, it has crashed over 15 times. In messaging, there is no way to delete multiple messages at once, so you have to delete them one by one- which becomes a problem when you are already receiving the message to your personal email and in the app. I don’t need two copies of every email. There is also no spell check function within its messaging system, which is just weird in this day and age..MlelaskVersion: 5.11.0

✓ Payments are frustratingThe app is well designed and generally good, but making payments is frustrating. Every month I get a notification from both my apartment management, and from the Resident Portal app saying that my rent is due. When I open up the app, it shows a zero balance and “no payments due”, every single time. The balance only appears a full day after my rent is due. This means that every time I pay rent, I have to go through like 10 extra manual steps of initiating a new payment and entering a custom dollar amount. The one time I decided to wait until the app actually reflected a balance in my account, I was charged a late fee..CerhodesVersion: 4.4.4

✓ UI has frustrating design, but at least it has dark modeNeeds some simple UI updates to remove crazy frustrations. For example when filling out a form, instead of having a simple dropdown selection for some field, instead you tap the field and it sends you to a new screen with options to pick. No big deal right? But to get back to your form you have to tap the inner smaller Back button rather than the bigger bolder Back button in the familiar top left corner. Tap the wrong Back button and you’re back at the home screen and just lost everything you’ve typed into the form. Sheesh. But bonus points for dark mode..Glide.slowlyVersion: 5.39.0

✓ Good, but Maintenance Section Needs ImprovementThis is a very good and easy to use app for rent payments and maintenance requests. HOWEVER, the maintenance request section needs improvement. When you select the area in your residence that needs work, the next field that shows the type of work needed should have some kind of filter applied based on the area you just selected. To elucidate, if I select “Kitchen“ so that I can have my garbage disposal fixed, I should not have to sift through options like “car wash“, “front door“, swimming pool“, and so on in the next field. Is there a swimming pool in my kitchen?! Is there a car wash in my kitchen?! I think not. These options should be filtered out so that I can go straight to the ones that are relevant to my kitchen. This seems like a very easy thing for the developers to do, but it has been this way for years. Other than that, a good app..IanMusicManMusicVersion: 4.4.1

✓ Worst AppI moved to a new unit and it won’t switch over to my new unit. I have emailed my leasing office as well as reached out to the customer service. All I got back from customer service is here is a PASSWORD change so you can get into your account. No! I have access to the portal but it won’t show me my new units balances, maintenance requests or anything to do with my new unit. I was told by my leasing office that this hasn’t ever happened before. I have logged out and back in nothing! It’s been going on for 2 MONTHS!! How am I supposed to know what my monthly payment is supposed to be when utilities change every month? Get your crap together with getting this updated to new units when people switch!.ThesisterbossVersion: 4.4.7

Resident Portal Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Resident Portal Mobile.