LINE Negative Reviews

LINE App Complaints & User Negative Comments 2024

LINE app received 175 complaints, negative comments and reviews by users. Have you ever had a bad experience using LINE? Can you share your negative thoughts about line?

LINE for Negative User Reviews

✓ Notifications don’t workI am getting sick of not getting the calls and no notification, even when my phone is on and on loud. Guessing it just isn’t compatible with iPhones which is annoying..MacgirlsVersion: 9.18.1

✓ BugsPatch 7.12 had a lot of bugs.Davieeeeee00Version: 7.13.1

✓ Update Sept 16After this update my LINE lost the function of popping up stickers when i type a key word !!!! PLEASE FIX IT !!!.UP-7111-0400Version: 7.11.1

✓ What happened to voomFalse advertising, on their ads it still shows line VOOM. No such thing, lies. A good feature to have actually - I’d vote to have it back ...Lazybone69Version: 14.3.1

✓ Worst customer service everThe app for iPad is always left on the side. All the bugs are still going on and, the worst of all, if I exit the app by pressing the home screen and/or force quit, it automatically log out of my account. It’s extremely annoying to always do the login, especially if I change to safari to check a webpage (btw, don’t come with an update just fixing one of those mentioned problems, solve BOTH). I sent an email to the company and what i get in return is “If you enter in contact again we will take more time to solve your problem, dear costumer”. In other words “don’t bother us sending more emails cause we don’t care who you are and we don’t mind solving it”. I’ve been a loyal costumers for years on the iPhone app, music app and the physical store, but the company’s costumer service S*CKS and don’t care about the ones who support it. If I could rate this app minus ten stars, I’d gladly do so..Junji~Version: 8.4.1

✓ Best chat appUpdate: I’ve been using Line for years, but I don’t like it as much as I used to. First, the spam problem is out of control, I constantly get added and messaged by fake accounts and Line seems to have no way to address it. And second, when friends add you they show up in a tiny screen all mixed together with the spam adds and recommended friends. It’s so easy to miss the initial request, and then later have no idea who is a real friend or not, so I allow non-friends to send me messages. Which of course contributes to the spam problem. Line needs a clean way of dealing with friend requests, like Facebook. Original: I just started using Line and now prefer it to Whatsapp, Viber, etc. I have had several int'l phone calls- even without wifi its super clear and of course free! The stickers are also cute and fun to use. I don't get nagged to log in like other people, lucky me I guess. Great app!.A2009Version: 8.12.1

✓ Don’t use app on multiple devicesBeen using this app for years never had a problem until today. I downloaded line on my chrome book and when i signed in it booted me out of the app on my iPhone. When i logged back into my iPhone all of my chat history was gone. Years of messages that i didn't want to lose. I understand not being able to use it on two different devices at the same time but if it kicks you off it shouldn't delete everything. I googled the problem to see if there was a solution, but no there is not. Seems like a common problem and i wasn't the first it has happened to. You can backup your chat in the settings but it is too late for me now (also i shouldnt have to backup my history in the first place) This has never happened to me with any app before it needs to change. Hope the developers see this and do something about it. Fb messenger and discord do not have this problem. If changes are made ill change/edit my review..NFB72Version: 9.18.1

✓ No support communicationJust recently, after using line for more than 4 years my account was SUSPENDED for using it as it is supposed to be used: connecting to people and using chat groups. After writing a ticket to support, I got an answer that I do illegal things like: sharing personal information (I am an adult and take full responsibility for what I share and with whom), posting offensive content (answering questions and helping with queries is offensive??), that I make posts with illegal stuff (never ever have I access to illegal stuff), and that I talk to minors (even if how can I know that someone is minor? App gives certain amount of privacy to that subject!!).. Dear developers how can I use your app if you do not allow me do that?? And still there are other users who do worse things, causing other people to lose their accounts or commit fraud!!.AlmuredinVersion: 13.6.1

✓ Add option of email instead of just phone number.I downloaded the app because all of my favourite BL series are on here, when I downloaded the app, it said I needed to sign up with a phone number, I have an iPad and I cannot get a phone number on here, you should change the options and add the option of signing up with an email or phone number because some of us don't have phone numbers. I really want to watch my BL's but I can't. Please change the options so some of us can sign up with an email and not a phone number..J_ess¡Version: 10.18.0

✓ What?Not sure how this subpar app with absolutely no helpful customer service took over all of Japan, but it’s been a frustrating run with this thing. I’m currently completely unable to log in on my phone, so I tried the desktop app, which is impossible to log in to....without your phone? Isn’t that pretty illogical? I would imagine that using the desktop version would be a telltale sign that the phone app isn’t working. So now I have zero contact with all my Japanese friends I met during study abroad. Not only that, but before I got logged out, it inexplicably just stopped delivering my messages for three months. What’s that all about? Everyone thought I was reading their messages but just being a schlub and not responding. This app is subpar at best when it’s working, and just a nightmare when you need help. Send an email to the support line and you’ll get a completely automated response, with no option to talk to a human. At a loss for what to do about this. Meet new friends I guess?.PokeopethVersion: 9.12.0

✓ Bugged out app with no tech support!The app is now bugged out, started with being unable to load and send messages unless it was uninstalled and reinstalled! Then only worked for one or two messages. Now I can’t even log on.. get “oops something went wrong!” Tech support is basically non existent! Id suggest using WhatsApp or something similar!.GamerBoy196Version: 11.12.1

✓ Notification issueI have an issue with this app. When friends of mine send text there’s no notification although i have set up all notifications on. But when they send me stickers or emoticons there’s a notification. I tried reinstall this app several time but no solutions and changes. Other instant messengers are fine in my device. Please solve this issue? Thanks.JayMussicVersion: 8.9.0

✓ Voice messagesI noticed in the last update that you (LINE) changed the voice recording icon back to its original feature, this makes it difficult for me to voice record whilst doing other things, i liked how it was before you changed it again, i could have it recording without me having to hold the button down, i have a twitch in my fingers, so sometimes when i’m recording i lift my fingers too early and it sends the message through only taking part of what i want it to, could you keep it the way it is but add a release and record feature to it instead of release and send or release and cancel, it becomes very annoying. Thanks!.SpeedyMazVersion: 8.2.0

✓ Gave up registration since cannot paste passwordAfter generating password in my password management app, I cannot paste the newly generated password into the create password form. Seems this app doesn’t care about security at all, so I gave up registration..Albert gao from nzVersion: 11.22.1

✓ LineOne of the worst app ever.Yaron hoffVersion: 13.11.0

✓ It doesn’t hv a soundIt doesn’t hv a sound when someone called me . Really annoyed.Kimmiya zVersion: 10.2.1

✓ A few annoying thingsI've been using line for about a year. There's really a few things I really can't stand. There's so many stickers and there's no way I am scrolling for 60 hours to see them all - they need to categorize them better and make it easier to find the ones you want. I was looking for a set of stickers and finally just gave up even though I know it was there. Second thing is your stickers and everything else you bought needs to transfer to all your devices with just your phone number because I don't want to make an account, I'm sick of making accounts for everything, a phone number with a pin should be enough. Cause I just lost $30 worth of stuff. Also come on, 600 MILLION users and no way to meet new people. There are no chatrooms or groups you can join to meet new people. It’s all by invite/you have to know them already. I want the ability to meet NEW people by joining groups or chatrooms..Mn2014Version: 10.10.0

✓ Can’t recover accountMy iphone was replaced with a new iphone after a battery failure, and I restored my configuration from an old backup. Recovering my line account on my new iphone without acces to the old iphone is virtually impossible. Can’t even create a new account as only option is to use my apple id that is already linked with the old dead iphone. Really? Can’t believe this..Gilles therreaultVersion: 14.4.0

✓ No avatarsAvatars were recently removed. One of the best features about the app, now gone. It has interesting stuff, but (especially now with no avatars) it's behind the competition..Damon MorganVersion: 13.8.0

✓ DO NOT USE THIS APPI’ve been using this app for almost 2 yrs to send and receive extremely private data, emails, contracts etc. One day I logged in and out too many times, which is odd in itself given I should be able to do that, resulting in me being locked out of my account for an unforeseen amount of time. After emailing customer service I was told it was now a security issue and no further details can be shared with me. It’s been a week and not only am I unable to access my account and all of the saved info I need I’m also being told that details of when I will be able to access my account can not be shared with me. So maybe another week. Maybe another month. Maybe never. 2 years of Contacts, messages, and essential information gone just like that. An app so secure not even the account holder can access it and a support team unwilling to help past a generic email. What a total fail.AnninkaVersion: 11.5.1

✓ The "forgot password" system is awfulI used LINE a while ago and uninstalled. Just recently, I wanted to log in LINE Webtoon using my LINE account on my laptop since I had previously used my LINE account to log in and save comics. However, I forgot my password, and strangely, there wasn't any "forgot password" button on the laptop. The page only mentioned to use the app to ensure that logging in was enabled. I decided to redownload the app and see if it could be of any help, but when I tapped "forgot password," it told me to check my app settings to reset my password. I don't understand how I'm supposed to go to my app settings if I can't even log in. I googled for help, but I was unable to find anything of help. I'm not sure if I missed something, but if I didn't and this is truly how the forgot password system works, then I am appalled and flabbergasted. Please fix and improve this system if this is really how it works..Karta 安岳Version: 7.18.0

✓ Support is worse than terribleI got a new iPad and moved all my apps ... guess which one locked me out ? Yup, line app When I tried to open it on my new device, it asked for a code that I’m supposed to enter into my smartphone version of line ... problem is I do not and have never owned a smartphone. I go back to the old device, thinking I missed a step ... but it tells me I can proceed if I enter the code ... and it will wipe my chat history. Yeah, who knew this one app needed so much prep before you could move it ? None of my other apps are giving me these problems. I contact support and went through the menu ... which doesn’t actually help with my issue. They say they’ll contact me ... I get a message saying their records show I moved the app ... ... so if I need more help, start a new request for help. ? So no help whatsoever and I’m now trying to get support. If I could give less than one star, I would..Shera'zadVersion: 10.3.0

✓ The app wont allow for calls to go through anymoreMe and my partner a long distance, and we only call through the LINE app and now the calls don’t even get through. He can’t pick up my phone calls and I can’t pick up his. This is ridiculous.JosayaluvsallVersion: 13.0.1

✓ Hugely invasiveSo, I’m one day in on mobile, try and install the PC version only to be told that I can’t just log straight on to my line account via a pc, I have to attach an email to my phone number. BUT... here is an alternative, scan this barcode in app. That means allowing the camera (already denied once) to scan the barcode. And straight afterwards, back-to-back requests for microphone access and access to photos stored on the device. What is the app planning to do, listen to the barcode?? Store it for posterity?? As an app developer myself, I know for sure that scanning a barcode would only need camera access. The other two requirements -plus the demand to link a phone number to an email address- feel like an attempt to trick someone who just wants to scan a barcode into allowing much greater access to private information..Jas110110Version: 10.16.1

✓ Was not aware of Facebook login being disabledThis was the worst user experience I have ever had with an application ever, I was not made aware of the Facebook login being disabled so now I have lost my Webtoon login as well as my Line login. I have spent a good amount of money on the Webtoon app so it’s very upsetting to lose both accounts. I have no idea how to recover my account now and have to just take the loss with the money spent on my Webtoon account. Due to this issue I don’t think I will use the app again..Detective 3vanVersion: 14.1.2

✓ No longer able to log in or sign upText verification is broken. Simply doesn’t work. I have lost all access. Unable to speak to anyone and I have lost a contact now because of it. Support say it’s a security issue of too many log in attempts but it’s not. Tried a new SIM card and new phone still no sms or call received even on new account sign up. Tried multiple locations and WiFi networks made no difference. Before I had my issue I had verified only once back in November of this year. Updated to ios15 and tried to log in as normal and no sms received. Ruled out ios15 as my other phone I kept on ios14 with a new sim to test it. Joke of an app. Joke of support. Something dodgy going on here with this app I reckon if support are turning a blind eye to it all. To be clear, as far I can I tell from my testing ANYONE who logs out (assuming 2 months ago you got it to work) will be unable to log in again with a phone number and anybody, certainly a UK number, can’t even signup now as the SMS text verification is not received. Friends having exact same issue. Apple should be all over this and pulling this app from the store until the quality issues are resolved..Phil20081Version: 11.22.1

✓ Bug has happened?After I upgrade to ax’s and installed the new version of line app. It has gone weird. When the app is not function under using, some of message would be missed. Then you have to open the app to see the massage. However, it has been sent for a long while. Hope the mechanic can fix this bug..Barry WenVersion: 8.14.5

✓ 번호연동 안되는거 공지해놔라지뢰쳐깔아놓고남의시간끝까지쳐빨아먹으려고개좆같은새끼들이염병지랄하네개씨발에미뒤진새끼들.GstriingVersion: 14.2.0

✓ Turn on suggestion back onTurn it back on yo hard to shuffle thru stickers.NipommuVersion: 7.11.1

✓ Can’t see my messageI just download the app and logged into my old account. When my friend send me messages, I can see it on the notification, but it doesn’t show up in app. I also can’t see the group invitation they’ve sent me. Also all my groups disappear after I switch it to my new phone. I’ve uninstall and reinstall the app multiple times, and it is still not fixed. I didn’t back up the chat history, but I don’t mind loading them. The most important thing is that I can’t read and reply to those important message for work because it just doesn’t show up in the app, and I’ve tried switching it back to my old phone. When I switched back to my old phone, the app does show my groups, but I won’t received any message from the group and still can’t read and reply message in the app..UseraklhVersion: 12.6.0

✓ I only use it because I’m in JapanI find Line a necessary evil in that I have to use it as it is ubiquitous in Japan. But whenever I have to load it onto a new device, that’s when the headache begins. All my chats and contacts are lost and I have to ask people again for their contact details. It’s lame, but I am forced to use it to stay in contact with people in Japan.DaMan!!Version: 9.1.0

✓ TriggeringI downloaded line to speak to my Japanese friends and line wouldn’t allow me to join their open chat. It was triggering as my parents once stopped me from seeing and talking to my friends and that has now bought up past trauma that I had hoped to forget about. Not very epic..SkyBtAUVersion: 12.4.0

✓ Do not allow Line access to your Apple ID or touchDo not allow Line access to your Apple ID or touch. I re-installed line and had selected use Apple ID, it then wanted to use touch unlock for adding another device. My iPad went crazy logging out of everything after a few minutes all the time, it then took a while to realise it was line, removed Apple ID and touch, problem gone. Very dodgy.Stinger(uk)Version: 11.12.1

✓ LineYeah, people give the app a pathetic rating as it doesn’t deserve any better, the app is totally inoperative, cannot get in and lost my account completely.Bull s....Version: 13.3.0

✓ -Overall a fantastic app, I much prefer it over discord. However, with the new update I've found it's much clunkier to type, and autocorrect doesn't seem to work nearly as well as before. I find that it takes much longer to type because of that which is annoying. I also don't like that it seems like I can't see as much on a line when I'm typing as before. One of the things I hate about the messaging for iPhones is how they set up the text bar with the photos and the like available right away, and I loved LINE since they didn't do that, but now that they've implemented a similar feature, I've found it very inconvenient. I did like that they changed where the microphone option was so if I want to send messages really fast I'm not missing the send button to accidentally press the mic button..ElementalWolf18Version: 7.14.0

✓ Line Messaging chat app needs a automatic language translation featureIf Line Messaging chat app needs a automatic language translation feature or I could just tap on each message and select translate I could keep track of what is being said in the group but unfortunately Line Messaging chat app does not have that feature I will send to Line Messaging chat app makers who Made in the App Store Send a message to the vendor and maybe one day they might actually add this feature..CAPTAIN WILL SKYLINEVersion: 14.3.1

✓ 沒跳通知的問題⋯越來越常遇到全部設定都沒變，但突然沒通知的狀況了（各種設定都確認過了，我不是3C白痴QQ），而且也知道不只少數人遇到這個狀況。我有用iOS public beta，不知道問題是不是在這裡⋯目前能解決的辦法只有備份聊天記錄、刪掉重載才行（unload那種半卸載無效），但問題是最近這次還遇到了備份失敗的問題氣死我了😵😵😵 （這邊同樣也確認了沒登錯Apple帳號、雲端也還有空間）.硬硬的灰塵Version: 13.8.0

✓ Not designed to work with external keyboardsI guess devised for the iPhone and simply ported on the iPad with zero thought so not designed to work if you have an external keyboard as the UI interferes with “send” feature 🤷 Specifically: When connected to an external keyboard, theiPadOS calls up the [keyboard switcher] UI which allows you to switch language or dictate. This is layered over the “Send” feature of Line so you have to disconnect the physical keyboard each time you wish to “send”. In Line the [Enter] key is used to move down a row as opposed to “send”ing message, which is the fundamental problem. If the [Enter] key can be reassigned to “send” then you can side step this issue. The other option of course is the move the “send” arrow out further to the right so it doesn’t overlap with the iPadOS UI. Honestly, this is just basic stuff and quite surprised if no one at Line as noticed this? More likely they just don’t want to fix it as most users use the iPhone🤷.Ukc_CPVersion: 13.0.1

✓ Devs don’t care about feeedbacks.I have emailed them twice asking if they could add an option to turn off the “Desktop Login notification” on the iPhone App. Users know what they are doing and not everyone wants to be bothered by this alert that leaves a permanent unread balloon on the icon. The LINE app has no feedback option anywhere - the devs simply do *not* want to hear anything from you-, so I had to google for their Korean email address, and wrote them if this could be implemented. On both occasions they just gave a lame excuse saying “please understand it takes time for us to review your feedback and may not be implemented based on our review”. If this kind of super simple “toggle on/off” feature cannot be implemented, I don’t know what the devs are doing really. Adding bunch of features that are either gimmick or used once a week/once a month is not really helping anyone. I use both LINE app and LINE for Windows. So the implied solution is “just don’t use the windows version”? Great attitude..Arclight InfinityVersion: 7.16.0

✓ Too slowVideos and pictures take forever to view or download. I have a fast connection and have no issues with other apps but this app only downloads videos and pictures at dial up speed..Astral SkullVersion: 7.18.1

✓ Voice recording needs to be fixedI really don’t like how line doesn’t give second chance for recording & I have to keep finger on the button I want to press to start and press to stop. I also want option to retry/re-record This is really annoying the way it works now. Also sound quality is poor compared to other apps? Why?.The FLBVersion: 9.8.0

✓ Last update looks weirdNot the very latest update but the one before claiming to have reverted something back to the original design, I’ve noticed on my iPad Pro 10.5 that the conversation bubbles/text looks blurry and bold, I don’t think this was supposed to happen and lates update hasn’t changed it either. Could this be fixed? Doesn’t look very nice and messes with my eyes when reading. It’s only noticeable on conversation bubbles, everywhere else is fine..J4MMYzVersion: 8.1.1

✓ DishearteningI got introduced to line 5 years ago. I met and called friends on there that I had been talking to. We didn’t use the app for years after that but I still kept the app because I could re-read our chat logs and here’s where the problem comes from. First of all, you have 5 free calls now?? Why not do what discord does and just…make the calls free?? I understand that you have to make money but come on. Secondly, the stupid chat back up thing. It doesn’t make it clear from what I’ve seen that you have to manually BACK YOUR CHAT LOGS UO YOURSELF. Instead of just being like every other chat app that just saves it all for you. I recently got an iPad and while I was adding all the apps on there I got onto the app I had on my phone just to make sure everything was in order and it just locked me out. That is something that honestly should not happen. Me being on the app on two different devices shouldn’t just lock you out of everything, it serves no purpose. Absolutely none. So now, all of my chats are gone and for absolutely no reason. I’m now currently battling with customer service demanding that my chats be put back in place. I’m a “valued customer” but having this type of system in place really does not make me feel like one. I had important things on that app that I want/need to have back. Having this system in place is pointless and honestly just stupid considering how good the app was before and the overall potential that it has..KyndllethequeenVersion: 11.20.0

✓ MiseryI was very happy with this app for the 3 years I was using it, then yesterday when I was using it, my messages were appearing on my screen but not anywhere else, so I decided to uninstall it, and then reinstall it, to try and fix the problem, but when I went to log in,as I have done before on this device, I sent to input my telephone number, and all I get is “ invalid phone number”....”ok”, well quite frankly it’s not OK, I have also tried to get in touch with the developer. Which appears to be impossible, I have also tried the “help” part, which is useless.Bobby jhgfdsaVersion: 8.14.5

✓ Always Must re-loginIf i close this app, why i must login again? This is annoying for me. Please fix it, i use iOS 10.3.3. Before i update to 10.3.3 this is never happened.CreonTwoVersion: 7.16.0

✓ Latest update glitchI updated the app a few days ago and now im having problems sending videos. It does not upload at all 😔 kindly fix this problem please..Venok25Version: 10.2.1

✓ IPhone X support neededLine needs to update their app to support the latest iPhone! Other messaging platforms such as WeChat and Facebook messenger have all updated their app to support the new resolution! Slow to the game. Otherwise, the app is OK at best. Don’t think many would use it willingly. Most likely locked in by the friends around you..A.wang28Version: 7.16.0

✓ Unable to log in and never registered with an email addressI downloaded this app ages ago and did not require any email address to create an account. I have been unable to log in since last year following an updated version the app had. It does recognise my number but not email address., as a result of this I cannot log in. I tried to go to the help centre but nothing. There is not way I can retrieve my account. Very useless app and support.Lille VickenVersion: 13.6.1

✓ Needs a big updatePlease update the app and add features like showing the online status and should also be visible if the other person is typing. There should be some indication about these.Amandeep26Version: 11.12.1

✓ App don’t work anymoreAfter getting a new phone I can’t get into this app anymore and this is after try everything the app had suggested.1971pputeVersion: 11.8.2

✓ New UpdateI’ve been using this app on and off for almost 5 years, one of my favorite features has always been the ability to swipe to see chat albums and chat notes, it made everything so simple and comprehensive, as notes have always been very important in the chats I am in. Unfortunately, the newest update removes that feature to favor a “swipe to reply” system, which I have found to be completely unnecessary and rather frustrating to use. Nearly nobody that I know ever even uses the reply feature, all important inquiries are usually found in notes, which were once easily accessible with just a swipe. Additionally, any “replies” to inquiries made in chat would just be responses to the conversation, you know, like how normal people talk. The unique feature of even having notes is what drew me to Line in the first place, and making it more difficult to reach those notes really discourages me from using the app. This update got rid of the most important aspect of Line, and will prevent me from using their services in the future..Red LawlietVersion: 9.12.0

✓ Unprofessional ReplyAre you seriously kidding me? I was typing in traditional Chinese for my service request and you said “We can’t understand your language as it is not in traditional Chinese or in English? This is so unbelievable and such a unprofessional customer service team.Jonny20201209Version: 12.4.0

✓ Only use it because I have toBecause this app simply isn’t good. requiring my phone to unlock on other devices is especially annoying when my cell phone’s screen died it almost locked me out entirely. Recently it’s even stopped pushing message notifications so I keep missing important things. Absolute mess and getting worse since yahoo acquired this app..MizkaiVersion: 14.3.1

✓ Started off great but now some weirdness.I’ve been using Line with my family and some friends for a while and it’s worked nicely, especially when we’re connecting from abroad. The emojis and filters are fun for messaging. The messaging features have worked really well consistently. Unfortunately, the app stopped working with my phone’s notification features so it doesn’t ring or display a banner for Line calls the way it did before. I’ve checked my settings in both the app itself and on my phone, and have tried deleting then reloading the app as well. None of that resolved the issue. Now today, I received a Line notification banner and ring from the last Line user who called me via the app but the call was actually a regular iPhone call from someone who isn’t a Line user at all. (I never received a notification from the Line caller.) Looks like my app version is up to date. What gives, Line developers?.MospirituVersion: 9.8.0

✓ Deletes everything without warningGod forbid you have a second phone, when you finish setting up that phone, open line, and confirm its you with an sms, it deletes the app from your original phone without warning. You will lose all of your conversation history and the people you were speaking with who weren't in your friends list. All of this with no option to keep everything on your original phone unless you somehow knew this was going to happen beforehand and went into options and attempted to figure out how to configure login on multiple devices at once (which I did after and it still doesn't work - wipes my original device when signing into another). The worst function I’ve ever seen in any app/service, ever. I’ve not only lost important conversations with my land lord, property management, real estate agents, and visa agents, but also the ability to even contact them over this garbage, ad filled, data-mining app. It’s utterly mind-boggling how the team responsible for this nonsense decided a force wipe of your data with no option to stop it is a good idea. I’m moving to a different platform and will be telling everyone “No!” If ever asked to communicate again on this god awful service..StarryNightinVersion: 12.21.0

✓ Slow connectivityLine has been slow significantly since I changed a new phone and also try to get some instant messages from other, it comes back to me like 10-15 minutes later. This is so poor connection from whatever server. Please increase the capabilities for your user to get any chat as fast as you can..Jerry_wasuwatVersion: 11.19.2

✓ ID verification and New FriendsIt’s not possible to add people by ID without verification, and verification is only allowed by using particular service providers - not good! The other issue I have with Line is that the Recent Friends tab only opens for a minute. If you add a few people at the same time, by the time you get round to messaging them they’re all gone. And good luck finding them again if for any reason their picture is of their cat, and/or their name is set as an emoticon. In a party situation etc this is VERY annoying and has led me to losing important business contacts etc. Line is not new, these easy and obvious issues should have been fixed YEARS ago. Don’t you have a product manager?.Tokyo ArrowVersion: 7.18.1

✓ 我耖你媽逼什麼破幹軟體 不管是認證還是登入管道都很不友善 過了這麼多年 就不能直接用帳密登入就好了嗎？！？！？！ 搞那麼複雜幹什麼 有這個必要性嗎？？？.FerrisfalconVersion: 14.1.2

✓ No way to login after changing phoneI lost access to my account because I changed my phone and the verification text message never arrives. I tried it many times for weeks. In event tried it with a different number but no luck. I think this verification service doesn’t even exist. Facebook verification (the only alternative option) only allows creating a new account. Does this app actually still work?.Max minimalVersion: 9.18.1

✓ TerribleI got a new phone. Naturally, I reset my old phone. Now I am trying to log in using my Apple ID information and it is telling me that for some god forsaken reason I need access to my old phone to recover the account even though I am signed into my Apple ID. Now, that is the only way I am able to create an account, and it won’t allow me to use my phone number or email to create an account until I can recover my account which I’m unable to do because I don’t have access to my old phone. In other words, I can never create another LINE account again because I don’t have access to my OLD phone that has nothing to do with anything considering my new phone has all my cloud information on it now. Clearly the developers of this app are extremely unintelligent and clueless, because no one in their right mind would make it this difficult to get an account back. I hope this app somehow gets banned from every country..PissedOffCustomer!.Version: 14.4.0

✓ Does line work in Canada?I’m trying to make an account but every time I get to the part where it says send code and enter my number and press send it doesn’t send me a code does it work in Canada?.I LOVE SMULE 4 EVERVersion: 13.6.1

✓ Sticker suggestion not workingI’ve been using LINE for years, and the main thing that drew me to it was the variety of stickers and sticker suggestions when you typed. This was a key feature and as it no longer works, I find myself not enjoying the app as much. Also I don’t seem to be receiving notifications anymore, which I don’t notice until I open the app. Please can you fix these two major issues..Rkc88Version: 7.13.1

✓ Impossible to login, and no way to contact Line to get it fixedLeaving this review is apparently the only way to contact line, on what planet is that considered a good way to provide a service. My wife cannot login to her account because it does not recognize her password. The password has been reset multiple times and NEVER works!!!!!! Since she started using Line, every single time she changes her phone or the app is logged out for whatever reason, logging back in is a nightmare of epic proportions. GET YOUR ACT TOGETHER LINE!!!!!!!!.PatgpVersion: 13.5.0

✓ Chat dataSo earlier today I was on my iPod but had to run an errand so to stay in touch I got the app on my phone. What the heck is the point of me having to log in and etc if you just DELETE all my chat info anyway. I don't know any other kind of social app that doesn't keep msg data if logging in with the same acc. The chat back up is cool but that shouldn't be necessary to not lose chat info, or make it so it does that automatically. Apple products have automatic back up, you guys should do the same. I mean frankly I'm vexed right now but that doesn't change the fact this is an issue you guys should work on. Also stop getting rid of free stickers you guys have had forever (years). When you take away from what you have, you just make yourself less valuable. I joke fight my friends because they prefer Discord over this and honestly I can’t blame them. Stop taking away from the little you have to compete with. Oh and I’ve bought stickers through the years, so I’m a customer, not just a free-loading opinion..Prime32Version: 8.5.1

✓ Fix your connectionConnection so unstable please fix.真的很堵爛Version: 13.6.1

✓ I cannot save media on my camera rollThe app is good, but as iOS user I would like to have an option to save the media directly on my camera roll in my iOS, in order to save it automatically in iCloud or google photos. All the other instant messaging apps have this feature, take a look to telegram, WhatsApp, WeChat.. This app should deserve 5 stars with this functionality!.Luckino69Version: 8.2.1

✓ Line OpenchatPlease introduce Line Openchat. I’ve got friends overseas and I wasn’t able to join the group. Please I’ve been using Line for more than 5 years. It’s a great feature from what I can see, but why not introduce it to other areas?.AjkhjzhylzdyhkdzkzggkzngzVersion: 11.12.1

✓ IPad version needs more features!For the love of god, let me manage my account with only my iPad. I don’t own a smartphone and I can currently only use basic features and I’m constantly reminded to buy a phone. Show the big screen some love!.MatheitotVersion: 10.3.0

✓ Lost my account foreverUsed it. Got logged out randomly. Don’t have my old number anymore. No other way to verify even though I have email. Cant log back in. Lost my account and contacts forever..Journal KeeperVersion: 13.0.1

✓ A Dictatorship AppIt’s very difficult to log in to my other devices. They delay sending passcode but blame my repeatedly entering it. Here is a free country..Tom 535Version: 11.5.1

✓ Great app but a few bugs and glitchesI don’t understand why I am not able to use the app on my tablet and phone is the first programming error keeps wanting to delete my information and When I am on the go I use my phone but when I am home I use my tablet this issue needs to be fixed ASAP. The other issue I am having is that the photos I receive it won’t allow me to save them to my photo album on either device it just says loading and the spinning wheel of death just stays on the screen. I am also having issues with the program staying open and sending me updates of a new message being received have to periodically check to see if I have a new message. I am using all apple products and have most recent operating system iPhone XR and iPad Pro are the devices that I am using..BAMFMMAVersion: 9.2.1

✓ LINE 7.12.1 update drains 20% battery within 5 min, Stickers broken.* After the 7.12.1 update, as soon as the Line app was launch, the iPhone becomes very hot when downloading all the messages. Within 5 min, 20% of battery was drained. The only solution is to close the app ASAP. Drainage of battery is one thing, the boiling battery is a real worry ... I hope Line will not turn my Apple into a Sumsung. * Sticker suggestion is broken also. * Very disappointing... * Please fixed these problems..劉靜雯Version: 7.12.1

✓ No longer works on Apple Watch??I’ve used line for quite a long time now but suddenly it disappeared from my apple watch and when I looked to find out why it appears it is no longer compatible. Why is this?? I use my watch to check on notifications etc and it was so much easier. Bring back Apple Watch compatibility please..SmileylogoVersion: 8.2.0

✓ Okay but...Latest updates seem to have removed the ability to hide > remove a friend, please bring this back..BakaitoVersion: 9.12.0

✓ Screenshot GlitchesSince I updated my phone to iOS 17, I’ve noticed that whenever I send a picture/screenshot in the chat with some editing (drawing etc), the actual picture in the chat will look really funny. No problem sending the originals in the chat though. Thought this will be fixed in Line’s latest update today but no it’s still the same 🤔.Allets_76Version: 13.17.2

✓ Undo update plsSince the update yesterday, I dont get notifs and cant backup my chats. Fix it pls!!.Ak3atownVersion: 13.6.1

✓ DécevantAssistance et help desk médiocre et aucun retour sur les nombreux messages et preuves envoyés. Depuis 2 jours les beugs ne sont toujours pas résolus, et qui entravent fortement les communications avec les différents partenaires. Étant ancien actif de Line, je reste déçu de la prise en charge, et ne reviendrais plus..Xyli12ccVersion: 13.17.2

✓ Horrible account hackedMy account got hacked by a Chinese hacker and they downloaded all my contact info and started blackmailing me I can’t even delete my account now reported to cyber threat.Andyghiro7625148501@$;)/;'clVersion: 12.4.0

✓ SuggestionPlease allow us to earn coins to buy stickers. It isn’t fair to us commoners. A dollar for stickers means a dollar less to support my family. App is great for team communication for phone gamers. Don’t know how I survived without it before..Mr.CurtainsVersion: 9.5.0

✓ Just letting you knowThis is an amazing app! I have used it heaps over the last few months, and it has been really beneficial. The only problem is, with the most recent update, I am not able to read the messages through voice over. I am blind, and because of some new feature, voice-over won't read out the messages to me. I am in many groups that give us all the information over line, and I am unable to access that now. Is there anything that could be changed to solve this problem? Or is it something on Voice overs end?.N Te PaaVersion: 6.5.0

✓ Messages won’t openMessages won’t open... have to turn off the “letter sealing”. What’s the point of having it on if doesn’t let you see the messages or send messages. Having it on was to put extra security... and yet there’s no way for me to verifying my account to decrypt the messages, waste of time..ThejasperchanVersion: 10.13.5

✓ Unusable and finickyLine basically doesn't want you to use their services, you'll be banned without any reason other than apparently violating TOS.MunchieesVersion: 13.20.0

✓ TERRIBLEI have lost access to my account after transferring all of my data to a new phone with the SAME phone number. Apparently my email address is not registered, and I do not remember my password, so I can’t get into my account. No phone number for customer service and the response to the online form is a copy and paste of what is on the website. So now I have lost all of my work stuff if I can’t access my account?? What kind of joke is this I can prove my identity, I’ve already told you that. What do I have to do to speak to a real person?.Julz_h27Version: 11.12.1

✓ Australia can’t do things with LINEI am in Australia and use to have LINE @ to do the advertising for my business but now can’t use most features of LINE such as LINE Square and LINE pay. so I cannot even by premium ID for my LINE @ business because it forces me to pay through LINE pay which cannot download in Australia. And even cannot login Line official app via LINE app because the version not support. These problem need to be fixed immediately for your sakes.HotfinalVersion: 10.14.0

✓ No sticker suggestion any more, what is the point?Once the update is done, there is no sticker suggestion. I went to setting and turned on the sticker suggestion, it also dose not work! I click on download English suggestion, it takes forever to download. Until today, I still do not have the suggestion and with all the stickers that I purchased, I really cannot use them no more..Kevin iHwangVersion: 7.14.1

✓ Ad too many.....Fxxcing ads too many recently.. change into another apps is the best solotion..姆菇牛Version: 13.20.0

✓ Great and all but some minor problems and horrible customer supportI’ve been using the app for years now, it’s my #1 messaging app instead of iMessage because of the cute themes and stickers it has. Just recently, I’ve had problems when I reply on my lock screen on my phone, sometimes my messages don’t send at all. So I would have to log into my phone and then go into the app and reply again just for it to send. It’s quite the hassle and sometimes it does not notify me when I receive a message... I’ve uninstalled and reinstalled the app a few times and same issue occurs.. contacted customer support and it literally took them a week before answering back to me and made me take a survey and answer questions. I waited yet another week just to get a reply saying that it is a problem with my OS on my phone and told me to update to the latest IOS update. Which I already am on. I even went to apple and got a replacement phone and it’s still happening. Please look into it and fix this issue..PeekichuuVersion: 9.18.1

✓ Latest update!!My mum has an iPhone and uses line to keep in contact with her son in Japan(she is 76) , now the latest update does not allow her to use the app anymore! And more upsettingly she cannot even access the messages to read them or view pictures! Just because she is on an old phone does not mean you have to punish them so they can’t even view conversations and photo! Would be good if something could be done to amend this to allow IOS versions to use it!.Davina1979Version: 10.16.0

✓ Lost everythingNever received warning about dropping support for my iOS version, now it won't load/let me in, and can't update, so I'm locked out, and lost access to my contacts and chat history. Can't even access it to recover login or connect with an alternative machine. Can't update to iOS 14 as my iPad is old, and Apple have already diminished it's performance in order to force me to buy a new one, which I won't. Not all of us can afford to, so we are punished for not being wealthy. After more than 9 years of using Line and previous good review I won't be using it again..WhigfhhgyhghvVersion: 9.16.1

✓ Translation function.Why there is no translation button on this app!!! I have friends on groups that write in Chinese, Japanese and Korean. Every other app have this function except LINE. When are you guys going to get around to add this absolutely necessary function to your app!! Till then 3 star only..543789975432Version: 10.21.3

✓ Bad experienceWhen you are having a problem with the application, the staff didnt actually try to help you resolve the problem. Just handed you a general information. Asked you a lot of questions about the problem. Asked you to provide tons of information and details about the problem but didnt even look through them and didnt even try to help..Pebble.BVersion: 9.8.0

✓ Scammer’s appScammer’s app.Richman richmanVersion: 13.18.0

✓ Could do with a few improvementsWould like to see Some easily accessible form of tech support, finding a way to report issues is doable but very very hard to find Fix the issue that makes me sign in again regularly once a month on the iPad, never have to do this for the phone and it’s annoying App has been freezing a lot, now if I could just easily find a way to report that to tech support... Would love love love to see an inbuilt translator such as WeChat has. I am part of an international online community and would love to be able to communicate more easily with our non English speaking members Please have an non split screen option for iPad Consider having somewhere other than a review where user suggestions could be made There seems to be an issue with the typing bar being covered sometimes when using emojis since the last iOS upgrade.. now again... if there was just an easy place to report this... It’s a nice app and generally user friendly but a few tweaks and improvements could make it a great app..CattyindigoVersion: 7.14.1

✓ Great app butThe Line app is really great, with lots of very cute themes and stickers. However, there has been an issue with the notifications. Sometimes it just doesn’t show up in my home/notification page, even though my settings is that way. It’s quite hard to know who and when they chat with him if those notifications don’t show up. Lots of my friends have similar issue too..JesssetVersion: 7.16.0

✓ Security system is stupid beyond beliefThe instructions for logging on multiple devices are so stupidly complex, and inaccurate..Radco1Version: 13.15.0

✓ Phone calls & video broken!This app won’t allow phone or video calls on my iPad (iPad mini 5). It keeps coming up with the message “Unable to make call, please try again - R102” I’ve tried deleting and reinstalling the app & lost all my chat history and it still doesn’t work. I’ve given permission to all the voice and video settings and still not working. Why? Also there appears to be no way to restore your chat history on an iPad even if you’ve backed it up to iCloud on your iPhone. Very frustrating! It’s better than having nothing but not a good experience..Hay_DaveVersion: 9.5.0

✓ LaughableThis app is a joke compared to ones like WhatsApp or Telegram. So bad..Mm2019-Version: 13.13.1

✓ Your update made the app worseSince the last update everytime I go to a chat I have a screen pop up to deal with.. it wants access to my photos and wants me to select which photos I allow Line to access... it pops up everytime I open chat.... HEADACHE... Why do updates and make changes when the app was fine before.Heathjcarroll83Version: 10.17.0

✓ HD voiceThe quality of the phone calls used to be stellar on this app its what got me to switch from skype to LINE however this recent update now offers an “HD Voice” that I cannot get on board with. Why the quotations? You may ask and the reasoning is simple there’s nothing HD about it. It’s more like some cheap equalizing trick that makes all phone calls sound like you’re communicating with two tin cans and a string. As far as I can tell the audio quality is a massive drop as to what it used to be, to the point that you can forget about having an understandable conversation while on speaker or at all if you’re using anything but earbuds DIRECTLY in your ear. Plainly put this new update might need to have this feature omitted or at the very least come with clear instructions as to how to turn it off. Not impressed and I stand by my 2/5 stars..Pengwin DemonVersion: 8.14.5

✓ Doesn't workI am currently in Japan, but my line doesn't work. I have tried reinstalling it. It just keeps on saying "connection error, please make sure you have network connectivity and try again". I am connected to wifi but it just won't work. I don't know what happened to it and I don't know what to do. Line is one of my frequently used app and is very important. Please tell me what I can do..Super_MaryioVersion: 6.9.1

✓ Choose a device!So far I've enjoyed using line on my iPad mini, but I just tried to download it on my iPhone and was completely shocked to find that I could only use my line account on one device. Basically I have to choose whether I want to use it on my iPad or my iPhone. Ridiculous, totally unreasonable, annoying as hell and extremely inconvenient. Using a social media account on multiple devices is BASIC. I don't know why line is so behind and impractical..ChwisiVersion: 4.6.1

✓ DisappointedI’ve been using LINE app for iphone for years now and i never had a single problem with it, well not until i switched my phone to iPhoneX. Calls were working normally for a while until it suddenly gave the “microphone is not working” issue. First i thought it was the phone’s problem but i tried the phone on a normal call and it worked just fine. I thought maybe i should just restart? So i did restart, but still got the same error which is prohibiting me to start a call. I thought maybe i should just reinstall. So thats what i did, but still got the same error. I really dont know what to do and this app has been almost unusable for me. If there is an update requirement for the new iPhone hopefully it fixes this issue. If there is a fix i hope someone can help me with this. Until then i will rate it as i ser fit..SiloquinnVersion: 7.14.1

✓ Love the stickers, but...My boyfriend and I love to use LINE for its stickers! It’s the only app we use to message each other, and there’s so many stickers to choose from. I admit I’ve spent more on stickers than I should have, but I can’t help it!! They’re too cute! I do wish that there weren’t region locked stickers... I recently bought an Apple Watch and am very disappointed in the watch app... Not being able to view read messages has really gotten annoying, because I tend to send stickers and respond. Also, not being able to use scribble has made it difficult for me to reply to any messages at work. Another issue is the fact that I cannot use the stickers I paid for. Understandably it may take some time to be able to configure it to share the stickers, but I would love to at least be able to choose a set that I can use... the default ones aren’t exactly my favorite.. I hope one day they will be able to update it but as of now I’m stuck using KakaoTalk if I want to message friends via my Watch..SaranghateVersion: 7.13.0

✓ App keeps crashing after the latest updateHi Line app developers, kindly check your latest update for iPhone 6+ as I can’t open my app anymore. When prompting for the passcode or thumbprint, it won’t open and will just exit from the app. Hope this get sorted soon. Thanks!.Fussy_bumVersion: 8.5.0

✓ My notifications doesn’t work well.As I use iPhone 14 the notification sometimes is doesn’t work when someone calls or even text during I’m working on another app..DjifvnkVersion: 13.20.0

✓ Great app but shop is frustrating.One of the best things about Line is the variety of stickers made both officially and by creators. I love looking in the store often to see what new ones are available. My review is going to be nit picky about little things that most people probably aren’t bothered by. A long time ago when you browsed in the shop, if you were to pick a sticker to look at in more detail but then hit the back button, it would remember your position. Now resets back to the beginning each time you look at a sticker then go back to the list. Not only that but for whatever reason, they have ranking sorts that is defaulted to women, 20 to 29 for me - I keep manually picking everyone, all ages - I wish there was a way for us to pick our own defaults. Another thing is because I have a stupid amount of stickers, maybe we can have folders to organize our stickers. Last suggestion, there are some artists I buy stickers from when they release. But because of the first issue above, it’s a pain to check. It would be a nice feature to have a tab maybe of creators you want to follow or a feed that shows latest stickers uploaded by creators you previously purchased from. Besides this, Line is a great app to use. I’ve been using it for several years now and wished more of my friends would use it..KahlulaVersion: 11.18.0

✓ Not working properlyApp was working fine until I updated my iPod and now it won’t even open tried uninstalling and reinstalling LINE app but no luck.もっちゃxLatteVersion: 11.18.0

✓ Terrible support and back up systemI've already lost my line chat history once because unlike other apps it didn't used to automatically back up your data and had to be done manually (which I didn't realise before logging into a new phone and thus lost everything). Now although it back ups automatically it's such a pain to transfer data, and their support is completely clueless on their own processes. I tried to restore my chats on my new phone once, which worked but all my chats were encrypted and got stuck on "decrypting" or letter sealing, so I tried again and found it kept telling me I had no chat history. I logged in on my old phone again and backed up my chats again, successfully, but for some reason my new phone couldn't find it. I tried all their support steps, updating my new phone, keeping icloud logged in and the drive on, restarting my phone, reinstalling the app etc. And eventually they just tell me if I don't have a backup I can't get my chats back. Useless. I ended up finding out myself that both phones need to be on the same version of iOS, so that includes updating the old phone too or keeping the new one on the same old version as the other phone. And it took me so long to be able to work this out where line knew nothing. Such a nightmare to transfer data unlike whatsapp which is so much easier to just log in and be done. Line is also missing many updated and modern text app features... quite outdated and hard to use compared to other apps..NinaatendoVersion: 11.9.0

✓ Can't open the appWas fine but can't open the app all the sudden. Tried to reboot my phone and update the app but still the same. Deleted and re-installed, was fine till restore my back up from iCloud and then won't open again. Any solutions? It's the only app to contact my family in Taiwan when I am overseas..Mie_28Version: 7.14.1

✓ Can’t registerTried twice over the last 5 years to register using a UK mobile number. Cannot even get past the registration stage - unable to tap Verify phone number. I could not even write to the developer because I had to be a registered user. I have given up registration. If not because my family in Asia urged me to join, I could not even make a second attempt to do so. I don’t usually leave any bad comments but Line has broken my own record. It doesn’t even deserve a star..Fishi99Version: 8.14.5

✓ Ok so…First of all this app is trash as heck second I can’t frickin get my acount back it just logged me out and customer service trash just trash it didn’t help AT ALL it just tolled me to create a new acount now I’m just thinking WHY THE HECK I GOTTA GET ALL MY FRIENDS BACK AND CREATE A NEW ACOUNT EVEN THOUGH MY ACOUNT STILL EXIST ok finally this app is mostly chinease this is just stupid would not recommend.Kikaboard are coolVersion: 14.1.3

✓ Backup doesn’t work and has never workedI’d give this a slightly better review (maybe three stars?) were it not for the fact that the backup doesn’t work. I moved from the US to Asia, and I’d like to change the region on my Line app so that I can use some of the features that are only available in my new place of residence. However, if I don’t back up my chats first, I will lose all of my chat history. So, enter me, trying a couple of times per week for the last *three months* to try and back up my chats. Guess what? Every time I’ve tried, backup has failed. I’ve tried all of the fixes proposed online, and none of them have worked. So basically, my choices are don’t take advantage of the features Line has in my current region, or lose my entire chat history, complete with photos and links that I enjoy and want to keep. Also, enough people complain about this widely online that it’s really disappointing that Line just refuses to fix this. This pretty much sums up the company’s disregard for users. I’d really recommend any messaging app over Line, unless you live in a region where it’s semi-mandatory, as I do..Dayway96Version: 13.0.1

✓ Uninstall/Reinstall will result in 60 day verification banI am sorry but my first review for an app ever and I am compelled to make my comment. I never had such a negative first time user experience with an app. I understand this app quite popular in Japan and some enjoy this app but I tried to use this app for adding XG Merch store friend QR code, tapped “add friend” but nothing happened. I logged out of the app re-login, scanned friend QR code again but this time got “System Error” Thinking since my first time with Line perhaps my account was partially setup so I decided to go to the app settings and made sure everything was verified, my email account associated with the app etc… after all that I still got the same “System Error.” So perhaps thinking maybe something glitched out with my new account or app install so decided to uninstall the app and re-install it again. Apparently according to others on Reddit posts this goes against the apps terms of use and will result in a Verification block. So I have to wait 60 days to verify my account to log into this app. Not cool. What sucks is according to other users on Reddit, Line support will not help you out in lifting the block. If this is for account security policies your company needs to make it absolutely clear (not buried deep in the terms of use) that uninstalling and reinstalling the application will trigger a verification block, I’m so disappointed with this..Ramen-sanVersion: 13.18.0

✓ LOSING YOUR DATA EASILYLine is so unnecessarily difficult when it comes to backing up or restoring your data. You could back up again and again just to simply switch phones and all your data is gone. They say it’s backed up but no. Everything is so easily lost. They need to be like Messenger or other communication apps where your data is under your account no matter if you change your phone or if you open the app on different devices and you don’t have to constantly save everything. It’s just horrible and difficult.OkwhyareallmynicknamestakenVersion: 12.13.0

✓ Wish I could give 0 starsI deleted my account, tried to create a new one, boom, banned for 164 days? Terrible application.Apple User 17364828Version: 14.3.1

✓ Adding new friends is unnecessarily complicatedThe process for adding new friends is extremely complicated, involving sending a message, sending one back, and even then you have to add the friend explicitly. Most stickers are chargeable, and video call quality is noticeably poorer than other applications. I gather there is also a limit on the number of free video calls..Clive WV16Version: 8.4.1

✓ Locked out of account on new deviceHappily using the app for many years as an iPad-only messenger until I recently lost the device. Since I replaced the device, despite providing email, password and phone number for verification, Line will not allow me back into my account. Instead I get a message telling me to first change the settings on my old device… which of course cannot be done if it is lost!! I have had no trouble whatsoever verifying my ID with every other app I use, including banking ones. The fact Line is the only one preventing my re-entry suggests a serious flaw in the design itself which current and potential users should consider carefully. Being locked out unnecessarily in this way is extremely disruptive and frustrating..Dan.CqVersion: 11.12.1

✓ Fulls of Chinese Crypto ScammerThis platform is full of crypto scammer from China, be aware!.Hanko689Version: 12.8.1

✓ Line notifications are brokenGot an iPhone 7 Plus, fully up to date iOS and Line version, and with notifications on with both line and my phone (never changed anything then reset all settings when I started having the problem), and now I DO NOT receive any notifications for new messages. I get the in app notifications when I have it open and pulled up, but when it’s in the background or closed, NOTHING. Don’t bother with this until they fix their product. It has been over a month and I don’t see a way to report this bug so who knows when it will be fixed..92639301fuVersion: 9.18.1

✓ Needs an overhaulI’ve used line app for years and it was functioning fine. But now in the last two months I’ve had a major glitch that I can’t see any pm’s and when I send they can’t see it. Also been completely locked out of my account twice without a reason. Fix the bugs or I’m going to telegram permanently! Add a function that tells you if you’ve been blocked or banned PLEASE!.Snacks24Version: 11.17.0

✓ Update plsThis app should have the feature of seeing someone typing to avoid confusion and people texting at the same time.Bookworm10114Version: 11.6.1

✓ Camera filter doesn’t workAfter updated to iOS 15.4.1, I found the filter doesn’t work on video call. Always shows try later..Enian0922Version: 12.4.0

✓ Want to see Typing, online and reply to particular messagesNeed to be updated very soon, it’s lacking some option where WhatsApp have managed to give us, please give us a update to show the person is typing, to see the whether the person is online or not, and I want you to give an option to reply to particular messages by mentioning them, other than that the app is great in calling and texting, give us the update very soon and you can have 5 star for sure from most of the users❤️.HamuboyVersion: 8.3.1

✓ “Access to all forms of communication”Under their new policy, your communication with line friends is available to the company to give away to third markets for advertising and market based research as well as promotional purposes. Total invasion of privacy, without agreeing to these terms you cannot use the app which means if you are currently using the app, you are unknowingly agreeing to providing them this information..Reviewer for lifeVersion: 8.0.2

✓ No longer share? Must buy?I’ve been using line for years and When I launched the app today, it said “this app is no longer shared with you, you must buy to use it”.Marcus.thamVersion: 10.8.0

✓ Great features but 1 huge problem not fixedThere are many great reasons why I’ve moved a lot of my group messaging over from other apps to line app years ago. we use this for family & business. HOWEVER, after using it for years and having emails/messages back-and-forth with people of Line app, A huge glaring problem is the fact that you cannot delete notes someone else posted. Even if that account is no longer active or even accessible by the person who created the account. It creates a huge headache when you have 100+ people on one line chat and you have to create a brand new one because members have left and you can’t delete old Notes with information that’s no longer relevant. We have even suggested that perhaps they could create an owner, admin, or moderator position for each chat that could at least have the ability to clean up notes. Our primary messaging app was GroupMe and we still use it here and there. Considering moving back.. Group me‘s developers were amazing in how easy it was to contact them and their dialogue for troubleshooting and also brainstorming suggestions that they implemented. That is NOT the case when we have tried to give feedback directly to line app..Mrs Jenni QuanVersion: 12.2.1

✓ Unbelievable!I cannot believe how careless the creators can be! They have updated the app, yes! But not the help articles! I just changed my country and wasn’t able to log in! First thing, they don’t have customer support service. It is very non-professional. If their customer are trying to get help there is no body they can email/call. Now you can only login via number and fb. I didn’t have my Facebook linked and since I changed the country, I wasn’t able to get any text. They should have provided the option with the email. Also, a new account was made when i tried to sign in using my current number and i put my old email. The instructions from app told me to reinstall and select the option “existing user” and guess what? There was no option! How can you update the app but your manual for customers is for old versions!! Is this a way you are trying to make money? Because all those expensive stickers can just be gone? This is seriously unbelievable! Now i am not able to change my phone number because it is stuck to the same country I had before. They really need to work on their app and make it easily usable for everyone!.RamanpreetpooniVersion: 9.15.1

✓ Line IDIt's been years. Allow us to change Line ID, even if it's once every 6 months..X_SamanthaVersion: 13.3.0

✓ Poor quality chat & social media appThe app is notification crazy. We have a group chat with 25 people in it but there’s a notification every time someone says something, instead of a single notification to say that the chat is active. Also, if you accidentally say something in the wrong chat when you are having several conversations, deleting it only deletes from your own version of the chat which is very insecure. It’s also a difficult process to comment directly on a photo or “Like” it. In the end, I had no choice but to turn all notifications off. Very poor quality app. I’ve often been asked by my family in Thailand why we don’t Line in the UK, I now know why!.UK PhilVersion: 7.18.1

✓ Crashes constantlyI have been using LINE with no major issues for a couple of months and it has been a very useful app. But in the last few days it has been freezing and then crashing - over and over. I uninstalled and reinstalled expecting to be able to pick up conversations where I left off, but .... no. Everything is forgotten including my contacts. Very annoying!.EntomindVersion: 11.7.1

✓ App doesn’t workI installed this app because my friends use it to talk but Line keeps shadow banning my account and I have no idea why.Fellipe Takahashi GrigoriadisVersion: 13.10.0

✓ Problem in video callIt was good application but recently I’m facing too much problem in video calling. It’s not clear and voice quality is pathetic. Hanging too much.....needs to be fixed ASAP..Chintu11rathodVersion: 9.2.0

✓ I would give 5 stars instead of the present 3 stars on 2 conditionsCondition 1: Letter Sealing should be ON by default. Most people find enabling it too complex, especially seniors or children. Condition 2: There should be automatic deletion of messages within one week or three months, like WhatsApp..Fair-minded EvaluatorVersion: 13.11.0

✓ Mobile to mobile issuesOver the 2 years I’ve been using LINE now I have liked it better than other chat apps, however, whenever I switch phones and try to log In it tells me that either my email or password is unrecognizable. So I tap the forgot password link and enter my email to reset it. BUT! LINE has no record of my email ever existing?!? 🤬 twice now it has done this. I’ve had the same and ONLY email for 15 years. Used it both times to open new accounts so I could chat with my buddies halfway across the world but I swear. One of my games has switched to discord over these issues and if the other one does I’m dropping line completely. Listen to me, you are losing customers over stupid issues. This is neither a new problem nor a complicated problem. I already refuse to spend money on your app anymore where I used to buy stickers left right now I am considering dropping you completely as have many that I know over these very simple and yet continually ignored problems. Fix your house LINE Or soon you’ll find you have no customers at all.LordAzdrinVersion: 8.4.1

✓ Help please…Ever since I installed this app I’ve had nothing but difficulties with it. I installed it and made a profile while in the US to stay in touch with my Japanese friends who were returning home. However, every time I tried to add friends/ verify my account via text or email, I encountered an error message saying “access denied: please confirm your authority and try again”. I’m in Japan now and I really need to use Line as it’s the most common communication app, and it’s extremely practical for everyday life, but I still can’t do anything. I just uninstalled and reinstalled the app today and now I can’t even log in. I got an error message saying “verification is temporarily blocked. Please wait 99 days and try again”. Honestly, not only is this frustrating, but it’s also making it difficult for me to get access to information. My school has important announcements and information that are sent via Line that I can’t access. If anyone has any advice please let me know..SlaaaaaaaaaaaappppppppVersion: 14.2.0

✓ All downhillLong term LINE user here. Friends are no longer on the front page but instead 70% of screen is taken up by completely irrelevant intrusive marketing incentives like “Services” and “Recommended Stickers”. No I don’t want to see any of that. When I open the app I want to see the people I’ve in my friend’s list, not random pushy greedy incentives. Focus has gone from the people and connections to “buy this” which completely defeats the ethos of the app. Would not recommend it unless you’ve to..DrogaswaveVersion: 12.13.0

✓ Missing stickersWhere have all my stickers gone since the latest iOS update???.SAKiwi98Version: 7.11.1

✓ Not user friendlyApp is not helpful setting up. Says I have a previous device but doesn’t say what that is. Password verification does not work Minimum number of searches allowed but does not say how many Tells me I’m locked out and try later. Later when??? Not very helpful or friendly Help is appalling.JonnyB621Version: 10.10.0

✓ Latest Update Ruined the AppLoved the app for years until the latest update. You used to be able to send voice messages via holding down a large button in the bottom middle of the screen. On the latest update, some genius decided the button should be much smaller and off to the right side. If you're right handed like most of the planet, forget trying to use the app for voice messaging. You will either: A) Have your thumb slip off the button from having to hold it in an awkward position. B) Drop your phone from having to hold it in an awkward position. C) Give up and use two hands which defeats the purpose of voice messaging to begin with. Fix your app and fire the genius who obviously didn't think this through. Why screw up a perfectly fine working app? Obviously some people are trying to justify having a job by "fixing" things that didn't need to be fixed..Angrier Bird 75Version: 7.14.1

✓ FreezingApp has been great. I use it for a game. But it’s been massively glitchy as of late and it’s been freezing a lot as well…. Needs to be updated…...Mike_loforteVersion: 13.0.1

✓ I want email sign in!!Don’t want used phone number and Fb !.ZxazxxxVersion: 9.7.1

✓ Very upsetI’ve had line app since 2016, I haven’t been message banned in YEARS. Lately with all these new updates etc I’ve been getting message banned for absolutely no reason. I’ve never posted or sent anything that goes against their terms or services yet I’m message banned. I made a new account lost ALL my stickers and ALOT of money went into stickers. The app was great to use over the years because the stickers and other things are great. But when your constantly getting message banned for no reason it gets annoying. It’s like the app purposely allows people to get u banned so u make a new account and get new stickers which means more money wasted. I’ve sent email after email asking them to remove my ban, and honestly I feel they r just a bunch of greedy selfish people. Some people make great memories on this app and we end up losing everything from chat rooms, to stickers, to contacts of your friends. This is ridiculous and unfair. They could easily remove my message ban but they won’t because they want us to make new accounts and waste more money on this app. This app use to be amazing. Now it’s straight up garbage. I hope they end up removing my suspension. I would love to write a good review but this is crazy..Android16android17Version: 11.22.1

✓ Update with my suggestions!!!I would like you to make an update where other countries like Australia get the free stickers that other people get AND I would also like you to make an update where you can make another person admin, like skype. And the problem without having that update is that some random a*s people come out of nowhere , join, and then "bomb" chats translation: they kick everybody out of that chat. Just please make these updates... I'm begging you...LPSDestiny TVVersion: 7.16.0

✓ App is a scamAwful app and full of scammers.Walkman95Version: 13.6.1

✓ Can’t verify phone numberIt seems to be a 2023 issue with this app when many users, including me, can’t verify our numbers. I tried to reinstall the app, shut off my phone and tuen back up. Nothing worked.CaHaBiDoVersion: 13.15.0

✓ Such a painTried all the methods, it just wont let me login on my iPad.Llllllline suuuucksVersion: 13.5.0

✓ Without a doubt the WORST APPThis app is without a doubt the worst app I’ve ever used in my life. Twice I’ve upgraded my phone and twice there has been a problem transferring my account. Lost all my chats one time and lost my whole account the other time. The only app that will not automatically transfer to your new phone. Gives you a headache and costs you time and causes many problems if you have to use this app for work or anything. Backed up my chats and told me the update from 2 years ago was only available. Disgraceful.TomClarke89Version: 12.8.1

✓ People nearbyPeople nearby feature does not show on my line app? How can I fix? I’m in NZ.Maguro27Version: 9.18.1

✓ Unable to login nowUnable to login. Unable to restore account. Waste of time.VcgyujhnnfeosVersion: 14.1.2

✓ Nice but lots of problemsIf I have 2 phones and want to log in to a PC and either of the phones it doesn’t work. Only 2 devices work for some strange reason. Data can’t be backed up to a file then reloaded so every time you wipe a PC or get a new phone you lose your data. It also doesn’t tell you what data won’t be synced or backed up. Data doesn’t sync if it’s slightly older that the mystery point. This is terrible. I just want to be able to keep the data and back it up to import everything. The current sync doesn’t sync everything. Just a request but a shareable whiteboard would be a nice feature in group chats. Names can only be 20 characters long. It’s not enough space to write a note next to anyone’s name so we can remember who people are. I now have 3,000 contacts so searches are a tiny but slow as well. These are just a few points. If you could sync data properly and allow an export not just to iCloud but a file it would be great. Text and pics, etc in a zip file maybe or something easy. And also let me log into the PC and 2 of my phones. I can’t have Line on one phone as it always wants to move the data T-T.JindyChrisVersion: 12.0.0

✓ Looovvveee it!!!!!(*^▽^*)This app is a very good app. The reason I gave this app a three star out of five is because there are very very very many good sides about this app and it's like so good, but there were a few problems I would like to fix. So first of all the good side this app shows if the person I'm talking to read my message. Also, this app is very good because you can decorate your profile and there is a profile studio which you can make an avatar (so good) and you can also buy stickers and buy a theme for the app. The messages also gets sent very fast!! on the other hand, the bad side is that you have to buy the stickers and be with coins which you have to buy coins with real money, so that's just saying you have to buy things and stickers with your own money. Also, there are very strange people to join me because I want to be friends with you so I like have to block them and people keep adding me by my phone number so I wish that line wasn't able to friend someone with phone numbers. That's all for now! Besides, this is a very, very very very good app I highly recommend it -Violet.Violet 🟣Version: 14.3.1

✓ Don’t get any call notifications at allI primarily use line to call, and ever since a few months ago I don’t receive the incoming call screen, and I only get a message saying I’ve missed a call. All my settings are the same as before. I have put notifications for calls. Even after redownloading the app a dozen times I still don’t get notifications. Terrible..Qw13542Version: 9.18.1

✓ Customer serviceHorrible customer service..Magnus The Red 001Version: 13.11.0

✓ Can’t get my old accI can’t even get on my old account since I don’t have my old phone and it tells me I need to, otherwise I’ll have to create a new account.... like what kind of trash application does that? Why not either send a verification to my phone number, or email that’s linked with the account? Who thought it’d be a good idea to do this? Though I see complaints about this since August so I assume they don’t even bother to fix it which says a lot.How Are all names taken?Version: 10.3.0

✓ Line is okI’m from the uk and I’ve used line for 2 yrs now. It used to be brilliant but since updates I don’t get my messages unless I click on the app even though I have notifications on also the stickers are different from USA to uk or any other country wish they’d sell the same stickers to every country not just certain ones.Joliebreken100Version: 7.13.1

✓ It won’t even let me set up an accountTrying to create a new account after deleting my old one and it won’t send verification codes - It says its sent when it hasn’t - I hit send again it doesn’t - I try the call me and I don’t get a call - then it blocks me from trying again - i’ve used my number to set up previous accounts yet its no longer working even trying a different number failed and the help section is useless.GrootshakeVersion: 12.1.0

✓ Deleted My Account Without Warning!My account was deleted by LINE without warning because my old Japanese phone number was still linked to my account, even though LINE wouldn’t let me change it to my Canadian number! I was given absolutely no warning and thought I had been hacked. I had even spent money on stickers and emojis which were deleted as well. I’ve never in my life used an app that would do that. And when I contacted customer service, they acted like this was a totally reasonable thing to do!.Sarah's Cool UsernameVersion: 10.19.0

✓ How?Let me get this straight, the line app is perfect and I have had conversations in it, but just months some random person just named “Z” added me by phone number and I didnt think of anything about it because usually you cant add someone with phone number without verification that you know them or something, so I thought it was a family member, I was wrong. They just chatted to me today, in a scam/bot like sentence asking if we know eachother, i respond with, “No, Or atleast im not sure” and about 5 minutes later they ask how they added me and I responded saying, “When I first saw your name, It said by phone number, I believe” another 5 minutes and they respond with saying their name. The first name matched my great aunt, but last name didnt, and they asked me for my name (P.S I am literally 12) and I just really dont like the app for that, I think they should add a feature to where people cant just add another person because they type in a random phone number. SORRY IF THIS IS A RANT THATS USELESS AND JUST OVERALL STUPID.Da12yeoldVersion: 13.11.0

✓ This app is loosing me slowlyThe line app is rlly good as I can call people and text them for free(ofc that was before) now it’s asking me to pay! I honestly don’t know why it’s suddenly asking me to pay but now I can text my friend which is away from the country! I don’t know why but now it just throws me out and I dont want to pay as it was free before. Thank you and I hope u will fix this..AmealialaVersion: 10.8.0

✓ Cant login with Facebook account anymore?The new update eliminated facebook account login option?.Chengsijia58Version: 14.2.1

✓ Tons of bugs iPad review***changing my review to 1 star because I’m tired of logging in over and over on my iPad. FIX YOUR APP!!!! I have spent over $40 on stickers and have used this app for over 3 years. Here are my complaints: As others have noted, stickers that used to show up as suggestions DISAPPEAR until you delete and re-download the sticker set. Lousy way to sort sticker sets. I have 90+ sticker sets and sorting them manually one by one using the cumbersome tool literally take 20 minutes. No way to assign your own stickers a text shortcut so they will pop up as suggestion. Seriously, it’s been years already and this is an incredibly basic feature. iPad app doesn’t log you in automatically like the iPhone version. Seriously? It doesn’t even have option to remember th email address\username either? No way to synchronize chat history across iOS devices? Really? Even aol instant messenger has this basic feature. Sticker packs completely disappear sometimes. I know for a FACT I have purchased and used the stickers from the sticker set, have chat history to prove it. But it disappeared from my list of purchased stickers with an option to purchase again? Lame. This is overall a great app, so I will give 2 stars instead of 1 but you seriously need to fix the bugs and provide the basic features. Especially the stickers disappearing until you redownload them. Not everyone wants to go through your insanely clumsy sticker sorting process over and over..AquablastxyxyVersion: 7.14.0

✓ Voice in video calls distortedThe voice to voice in video calls has become very scratchy and distorted since the last update to the point you get your sentences read back to you. Echoing can also be heard. I’m using iPhone 8 and my partner is using Samsung 9 and having the same, I don’t think the issue is the phones. 5 stars though if you fix the problem..InkfliktedVersion: 9.16.1

✓ R102 errorSince update can’t make phone calls get error R102.Billiej2Version: 9.5.0

✓ Don’t Waste Your TimeI downloaded the app b/c it’s the main communication app used in a work group I’ve been asked to join. I was allowed to create an account. But I couldn’t add group members without communication problems. They weren’t receiving my messages and I wasn’t receiving theirs. I kept getting an error that said, “Access Denied! Please confirm your authority.” Couldn’t find anything in the support area that even told me what that message meant, let alone could I figure out how to fix the problem. So I tried signing out and signing back in. But there is no sign out button. So I deleted the app and reinstalled thinking I’d be asked to sign in again. Well that was a big mistake because now I am locked out for 60 days. Big waste of time and an embarrassment b/c I won’t be able to join this work group. Read the most recent reviews. A lot of newcomers are having this same problem!.WkcarrollVersion: 12.20.1

✓ Unimpressed with an unnecessary glitchAfter one of the recent big updates, the quality of the app deteriorated in my opinion. While I can still receive videos and pictures, I can’t send any of my own. It takes over 30 minutes over resending before they finally go through, if they ever go through at all. I’ve used this app for over two years now and this is the first time I’ve had this issue, and it only came after an update. I’m without wifi in my current situation, but my other apps send and receive pictures and videos just find on my data so the problem isn’t caused by the lack of wifi. When I finally had a wifi connection a few days ago, the problem persisted. This is an in app issue that shouldn’t have been a problem to begin with. Whatever was changed that may have caused that shouldn’t have been changed at all..WhyineedanicknametfVersion: 9.2.0

✓ Needs more identity verification optionsI was enjoying using LINE until I got a new phone. All of my apps and information was transferred from my old phone to my new phone. I couldn't find my password, thought it was saved to the phone. And learned from customer service I'd needed to verify an email address before transferring to the new phone, which is the only way to verify identity. I didn't know this. So I couldn't log into LINE and verify my identity and they said there was nothing they could do. I would have to create a new account as you can't have two accounts under the same phone number. But that would erase my old account and the entire chat history. Which I didn't want to do as there's important information in there. Most other apps and websites have multiple ways to verify identity. I would really appreciate if LINE would create more ways to verify in cases like this so legitimate account owners can access their accounts. And would appreciate if LINE would change their security requirements in general and add more ways to verify identity to help avoid this problem..GwennyRoseVersion: 12.12.0

✓ Total utter crap!This app is useless! Total crap. I can’t even sign up to use it. I never receive a verification message in order to even log in. And customer service is obviously being run by under-qualified wasters who have no interest in making the app run properly. I now have to wait 7 days before I can try & sign up again. Absolutely rubbish app made by absolutely rubbish people..Dominus1100Version: 13.10.0

✓ Sticker suggestions slowMust be the new update as I see a few complaints about this, but the sticker suggestions don't come up anymore. I have to go into the settings to turn the display suggestion option on and off before it works. And when you go to a different app and back in, you'll need to repeat the process. Quite tedious.Na.010Version: 7.13.1

✓ It keeps saying the app version is no longer supported and to update.I can't update the app, it's stuck. This was my favourite app and the stickers made it easier for me to communicate my feelings, I can't use the app anywhere. I've tried logging on on PC and other devices but it says i need to enable other logins, on my phone I have. One of my phones went missing or stolen, I just have no way to update or use my app anymore. It feels really hopeless..HitumiiVersion: 7.16.0

✓ Account suspended immediately after registeringContext: I will be relocating to Japan soon, and as part of Japan’s quarantine measures, immigration officials will require me to download and update them on my health status via Line. Upon downloading Line and registering for the first time, my account was IMMEDIATELY suspended. The majority of features showed errors, such as adding a profile picture or viewing the sticker store. I attempted to uninstall and redownload, but upon attempting to log in I was greeted by a message saying Line verification is temporarily unavailable. Several weeks later, I emailed support, only for them to respond that my account was in fact suspended for violating their terms of service. How could this be, when the only thing I have managed to accomplish on the app is add a profile picture, the same picture that I use for services such as LinkedIn? I am at a complete loss, as customer service told me that there is nothing they can do. So now, I am unsure of how the Japan immigration process will unfold seeing as how I have been banned from the app they use to monitor COVID-19, despite me having done absolutely nothing! I have spent mere minutes in the app, added no one, messaged no one, and called no one. I am beyond bewildered and am incredibly disappointed in this app..NyohiraVersion: 11.2.0

✓ Fix nowSo I just downloaded this and I created a fb account to sign up, but now it’s saying that the app needs to be updated, or u can’t use Facebook to sign up. I currently don’t have a phone, so no. I can’t use a phone number. It says nowhere that this app needs updating and if u couldn’t use facebook to log in anymore, it would’ve been removed. I don’t understand what’s going on.Goodbye yallVersion: 9.18.1

✓ Line chat historyThe fact that i can’t restore my chat history’s really disappointed me, I was trying to move my account from iPad to my phone then I got a message saying I can’t restore my chats... No tolerance for this :(.Angelica coc12Version: 8.16.1

✓ Make Line OpenChat Available!Why only Japan and Taiwanese version can use openchat function? This is so unbelievable and so discriminating.LineUHaveToDoBetterVersion: 12.4.0

✓ Worst social platform ever usedI got banned twice just for adding an account (180 days suspension). They don’t even mention or warn you about this issue. I don’t even know why I would get banned just for attempting to add an “official account” as a friend. Fix your app..XetjcVersion: 14.1.3

✓ Translation.I love line but I’m giving it three stars because the translation bots are really really bad! It never translates properly and the translation is always wrong. It makes it very difficult to talk to your friends whose first language isn’t English without confusing the both of us. I literally have to copy what they say into another app in order to have it translated properly. They always change your entire Sentence to something you never even said and confuses everyone in your chat. It’s just very wrong. How has this not been fixed yet? Please check into this because I’d hate to have to find another app to use because of it. It doesn’t help us learn one another’s language properly because it’s always changing the sentences to something that wants said. One of my sentences it literally added 25 commas! Why would it do that?! It’s confusing to everyone to be this inaccurate! Please look into this issue..KatanomiiVersion: 12.20.1

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