4.7
4.75485 star

Total 24 Negative Reviews

News 12 Mobile App Complaints & User Negative Comments 2024

News 12 Mobile app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using News 12 Mobile? Can you share your negative thoughts about news 12 mobile?

Please wait! News 12 Mobile Facebook comments loading...



News 12 Mobile for Negative User Reviews

BUGS in the appWhy are there duplicate headlines/news under TOP STORIES section? I’m in the SPORTS section and select an article/news to read. Once I’m done with the article, I tap on the “<“ sign to get out of the article and go back to the SPORTS section since I was there before i selected the article/news to read. I don’t end up in the SPORTS section. Instead I was taken back to the TOP STORIES section. Shouldn’t I be taken back to where I was before which, in this case, is the SPORTS section?.Version: 8.0.8

Ads Ads Ads Ads Ads Ads Ads Ads AdsNoticing the recent uptick in ads, its WAY too much...20 second ad every time you click... utter torture. Ads blocking view above the fold. Deleting app after much enjoyment in getting my news here for the past year/s- it’s just too much... too much waiting, same ad over and over, and so slow to load anything. Bleh, so disappointing, especially as an optimum costumer and having forked over Thousands of $$, over the years. This just stinks, why cant i just enjoy a service. Update- now they took out the weather report from the weather section? I like to hear what the weather man has to say. What is the point if this app? I can look at pictures of clouds and suns on my apple weather... again, chipping away at every reason i use this app. I searched for traffic & weather and got a report from last May. Its September..Version: 6.1.1

Disappointed and deleting its useless to meThe live video is absolutely terrible and the only reason I downloaded this for since I’m always on the go now but when I’m watching it it cuts off video makes a loud static noise and switches to something all new . Or it’s that boring show “the new normal” and all the women are just silent looking down not saying anything waiting for the camera to get switched . Like this app is weird . I’m highly disappointed they need to get it together . Bad enough on cable all they do is talk about the Bronx all day and forget that they’re “ News 12 Brooklyn” not “News 12 Bronx “ . A lot of things are going on in Brooklyn then for them to always talk about the Bronx . It’s irrelevant to us and does no good . Love Mike Rizzo tho ❤️ who ever in charge of everything need a to do better job . With this app and with the whole news reporting stories on tv as well too ..Version: 8.0.26

Weather notification, NOT!!Every time I get a notification to view a news or weather alert, I have to wait for 5 or 6 commercials before the report comes on. 9 times out of 10, I close the App. If you plan on News12 just being a commercial ad App, the I suggest you call it ADSX12..Version: 7.3.4

The app is new but glitchy!The News 12 app has a new logo and little things here and there but it doesn’t fix the #1 problem I have with this app and even the News 12 website: I can’t watch videos or News 12 Live in landscape mode. For some reason it will not allow me to put the video into landscape like it it used to, it will only allow it in portrait mode even when I click the enlarge button and turn my iPhone sideways. I do not have orentation lock on my iPhone by the way. Also this app sometimes crashes and has ads every second which really gets on my nerves. And the traffic section is gone. I deleted this app from my iPhone. Waste of time!.Version: 6.2.5

Used to be better when you could subscribeI used to live on the island full time but ever since I moved I had a News12 subscription, they have ended this and basically told me there’s no way to watch News12 anymore which is disappointing That now even with the app you must log in, I would gladly pay but that’s no longer an option and the app updates have just made it worse as I can no longer even see the headlines.Version: 7.4.2

HorribleThis app simply doesn’t work. The live stream constantly freezes after about one minute of viewing. The problem exists over multiple platforms. Réinstallation does not fix the problems. This app has not worked for months and updates to it are ineffective at rendering the app functional. Update: foolishly gave the app another try. Don’t bother, obviously optimum does not care to make a functional app. Always works flawlessly for the endless advertising but freezes quickly when there is actual “news” programming. Waste of time..Version: 4.3

Why isn’t there a login option for Comcast / Xfinity customers???So if your an Xfinity or Comcast customer you cannot sign in or view live TV? You also cannot use your Xfinity stream app on your mobile device unless you’re connected to your home Wi-Fi network due to licensing issues. In today’s Mobile world this makes little to no sense. My family is sick and tired of paying $200 a month for Comcast and then on top of that, paying extra for everything else all the while not being able to watch news 12 New Jersey on the go. This is why we have data plans on our mobile devices..Version: 9.1.6

Just Awful**It only sets up in “portrait” mode so if you use your iPad in a landscape way, the app will not switch to how your iPad is oriented. **It automatically starts video - annoying. **There are ads despite me paying monthly as an optimum customer - my $180/month is not enough to give me an ad free version? **When you are in a story and then go back to the menu, it starts you from the top all over again so you have to scroll down to find your place - annoying **Often info referenced in the TV broadcast is not available in the app. You would think that Optimum would really get their act together as the future of information will be “a La carte” and “cable cord cutting” is a real thing happening at faster rates..Version: 8.0.14

This app is and has always been HORRIBLEOn the rare occasion i DO get a breaking news alert and want to read more about it, i click it and it brings me somewhere else where i can’t even find the article the alert was about! on top of that, the app freezes, then crashes and closes EVERY SINGLE TIME i open it after about 10 seconds. come on N12, you can’t fix an app that MILLIONS of Long Islanders would like to use on a daily basis. absolutely pathetic. worst designed news app on the App Store, and that’s saying something..Version: 5.1.4

Needs 2 main fixes to be a good appFirst, stop auto playing videos when you click the link to read an article. If I am reading my phone in a location where I need to be super quiet, the last thing I need is a video blaring unexpectedly. Second, on the main page it shows the date and time of the article which is great. BUT when you click to read one of those articles at the bottom of it are suggested articles to read that are OUTDATED and do not have the date stamp so you don’t know what’s real and what’s not. Reading a current article in April but the link at the bottom says “12 inches of snow expected” or “Covid cases skyrocketing”, neither of which are CURRENTLY true. Please fix this ASAP..Version: 7.3.1

Copy and paste newsEvery article is a copy from another publication and most, if not all, have terrible spelling and grammar. Nothing original. It’s worse when trying to view a 1 minute video. You have to sit through a 15-30 second commercial to watch a 5 second highlight. Forget about trying to browse through pictures. You can’t swipe through without swiping to another story. You can’t click through because the forward and reverse buttons are on top of each other. News articles are not updated daily. I’ve seen the same article highlighted about kid that assaulted some woman in Westport for the last 6 months, while others have been posted and removed. Not defending the kid but it certainly seems like there is an agenda here. Who is editing and curating this “news”? It’s utterly laughable this app is part of a multi billion corporation. This should supplement the channel, not hinder it or ruin its value and reputation, albeit slim as it is already. There are other, national news organizations that provide better local news coverage than “your local news 12”. It’s also laughable when that is a rebuttal they use when you tell them you want to cancel their service. “You’ll lose channel 12 access and local news coverage of you switch to any other provider.” Good riddance. Utter trash..Version: 6.2.53

Why so many ads for paying customers?I don’t understand. If I’m a paying customer and logging into the app then why are we bombarded with 15-30second ads on video clips and the whole bottom screen beneath articles full of ads . I can see the ads for people that don’t have cable or don’t subscribe to optimum but not if I’m already paying for tv service from optimum..Version: 7.4.2

No content showingHello, I have sent an email to your support team about this problem and have not received any replies so I'm leaving this review. I would like to bring to your attention that the app hasn't shown any content since I installed and even after all updates have been installed all I keep getting is “There was an error loading this content.” thank you for your time and hope this problem will get fixed..Version: 4.3

Snooze 12 Commercial News!Omg the app just keeps getting worse with each update! The news can never just have a 10 sec delay and start! You have to hit play to watch tv live,then have 1-2 ads, then the app pauses, then you must hit play again and pray live tv is not on an actual commercial break because then its more commercials. They dont need any more commercials, we already pay for the ads since you must be a subscriber to the cable company to get it. Now it also wants to play any region other then the actual region i want. Kill the Snooze, Just play the News!!!.Version: 6.1.1

The upgrade made it badThe recent upgrade to the app dropped it from 5 stars to 1 star. With the upgrade they took away the live news stream and ruined the weather forecast. The weather only shows for Jersey City no matter what town you live in. It used to be town specific. Now I have to use another app for accurate weather forecasting for where I live. Also they used to show the video of the latest weather forecast broadcasted on tv and now that is gone. It would be great if they would go back to the format before the upgrade..Version: 7.0.3

Doesn’t workThe new version, 5.1.0, actually added more bugs. Tried numerous times with complete dropouts, so I deleted & reinstalled. I actually got further this time - got to the beginning where you have to choose your region, but again dropped out. Needs another revision. I waited to see if this app was improved, but it has not. App worked beautifully until this new version. Still can’t stay open & the app help link says its invalid. I guess I have no choice but to delete!.Version: 5.1.0

Went from Bad to Worse, Don’t Even BotherWhy do you guys keep ruining the live traffic and weather video feature? The last time you did this, you took it away completely without warning. Now it’s back, and you have to wait through over 3 mins of commercials! Also, News 12 “Plus” just means that they cluttered the actual content (when you finally get to it) with Non-Traffic/Weather related crap (which should have it’s own app). C’mon. News 12 Traffic and Weather should be just that, no exceptions, no frills as it used to be. I rely on that for quick updates through my phone. Now I don’t even bother. Fix It!!!!.Version: 5.3

App still crashes!!What a worthless piece of garbage! This new update has done nothing for my iPhone or iPads. The app never gets any further than the opening screen and even that is in complete then it just crashes again and again and again. I don’t know what bugs were fixed in this l latest update, but it sure hasn’t done anything for the app on my devices. As I said, worthless piece of garbage cup. Unfortunately news 12 is the only local weather forecast I can get and since this piece of crap doesn’t work I’m left weatherless.Version: 5.1.1

Horrible!!!!!!!!New update makes the app pretty much useless. Why would you take away features?! It’s unorganized, hard to navigate, the weather section is just awful, I can’t find the weather radar and other useful weather features, live feature or the traffic updates seem to have vanished, the layout is not user friendly, when you click on an article the video automatically starts to play which is super annoying, it isn’t updated regularly, there is hardly any new content which is probably why old news is mixed in, videos don’t always work and are preceded by endless ads which is inconvenient, and it’s visually unappealing . Also the articles have many spelling and grammar errors. I don’t understand the need to constantly “fix” things and make them virtually unusable when they were decent before. Each update seems to make things worse. I barely use the app now that’s been “updated”. I look elsewhere for Long Island weather, traffic, and news. I wish News 12 would make it easy to access traffic and weather quickly. Now there’s really no point to this app!.Version: 7.0.3

Live News feed not workingThis app has become horrendous! First, too many ads. Then freezing during live news feed. Now, there isn’t even an option for live news! What gives, Optimum/Altice? I don’t understand how there has been no response from the developer or the News12 organization (Optimum/Altice) about the lack of live news feed and all of the other issues and comments in the reviews. I’m still getting alerts to watch some breaking news piece, but watching live still isn’t an option. The website doesn’t mention the lack of live news either. We pay a hefty monthly fee for Optimum’s service, but all we’re getting is a lack of service and no response. If you want customers to switch service providers, just say so. Otherwise, respond and fix the issues!.Version: 7.0.3

Even worseI've changed my rating from 3 stars, about a year ago, to 1 star, now. The one star is because it's one of the only apps for local news in my area. It only displays in portrait, not landscape at all. It defaults to Long Island although I've always been signed in as another area. The articles still have grammatical mistakes. At times, they are written in a confusing manner and have to be re-read to understand..Version: 8.0.10

Thumbs down for new “pushed” adsI use the news 12 app each morning with my coffee to get my news however recent”updates” now having ads auto open 10-20 seconds I to trying to read an artiste working my last nerve. I understand the premium s reason for such advertising but if I’m interested in the ad, I will click on it. It doesn’t need to auto open and be shoved in my face. What you get instead when this happen is a frustrated and annoyed viewer who starts to think of where else she may get her AM news where this doesn’t happen. Seriously consider disabling this obnoxious new feature..Version: 5.1.1

Endless adsThe Notifications never take you to the story. Right now it’s irrelevant because you get a blank page that says, “There was an error loading this content. Try again” There’s still an ad so if you like to look at ads this is your app. It’s 58°,not 78°. ******************************************* If you pay for News12 through your cable service you should demand that ads be removed from the app. This goes for all the news apps you may pay for through your cable company. As soon as I see the ad is going to be long I go find the story somewhere else where it can be read without an ad. As someone else already pointed out. The stories are all cut and pasted. It’s not journalism. It’s plagiarism. ************************* Technically the app works far better then it did ever did. Crashes, freezes and refusing to open all appear to have been fixed over the years. I don’t open the app unless I get a Notification of a story that may interest me. If you don’t open the link soon after it arrives the app opens to another story after an annoying ad. Then you have to search around and see if you can find a link. It’s really not worth the effort as it’s the same stories you can find in the Patch or Newsday..Version: 7.0.8


🙂 News 12 Mobile Positive Reviews
Is News 12 Mobile not working?

News 12 Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact News 12 Mobile.

⛔   News 12 Mobile Problems
Applications with negative comments similar to News 12 Mobile
News 12 TV negative reviews, comments
News 12 TV Negative Reviews

Get local news, weather, traffic, and much more from News 12, the news network dedicated to covering Long Island, the Br...