DINOPAY - Sinclair Oil Negative Reviews

DINOPAY - Sinclair Oil App Complaints & User Negative Comments 2024

DINOPAY - Sinclair Oil app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using DINOPAY - Sinclair Oil? Can you share your negative thoughts about dinopay - sinclair oil?

DINOPAY - Sinclair Oil for Negative User Reviews

✓ Sad to say good byeDear Sinclair, after many many years of loyal support and thousands of gallons of gasoline, you have forced us to say goodbye due to your elimination of the Sinclair gas card. We are not comfortable attaching our bank account to your app. We have enjoyed doing business with you and again are saddened that you have made this decision and forced our hand. We are only a tiny blimp on your screen and only are giving you a one star rating in hopes someone may actually read this and care about our concerns. We shall miss visiting Dino..Saddened in DenverVersion: 4.16.0

✓ Clarksdale, Missouri SinclairThe Clarksdale, Missouri mobile app function is routinely down and has been down for several weeks. Is there something that could be done about this? I like supporting my local gas station, but if I can get a discount at another Sinclair store, that’s what I do. I have inquired several times at the local station have been sold in the app or Sinclair’s issue but yeah I can drive into town. Use another Sinclair at the..Oilman5885Version: 4.16.0

✓ Bring back the prices!Update 4/2: this app just keeps getting worse and worse!! Now it won’t apply my 15 cent discount for my Sinclair card, and the prices listed are never right! I went into the store and had the ABSOLUTE rudest employee ever who refused to help and said she has never been trained on the app and doesn’t know how to use it, because she doesn’t buy her gas here. That doesn’t even look good, Sinclair!!! Come on now!! You are better than this. The update is horrible!! fix it already Really not happy with the latest update. I liked being able to quickly look at the map and see the prices for gas stations in my area - now I have to click on each one individually to find prices. Very tedious and annoying. Fix the map and I’ll fix this rating!.UtahgirlVersion: 4.1.8

✓ Dino pay Sinclair appThis app was supposed to reduce your cost at the pump by $.20 as long as you download the app and fill out a shared information on your banking. The second part of this seems to be a fraud, because all that does is try to get you to purchase product that you really don’t want and continues to give you phone numbers to call to customer service that does not lead to customer service only to sell product. I am writing this review so that anyone that download this app be aware that they are not forthcoming with helping me reduce what they promised.I am requesting someone reach out to me with a phone number to customer service so far that hasn’t happened and me reading. This app is a minus one..Wilford01Version: 4.16.0

✓ Not operationalY’all claim to be doing maintenance on your app but I’ve only been able to use it once since downloading it, and that is severely discouraging. Seems like when the gas price shot up your app quit working. It can’t possibly be having maintenance for weeks at a time. Do better! your users depend on you to get your act together. I used my daughters app for months with no problem until the gas prices went up and I downloaded my own app. seems fishy to me that suddenly the app is under maintenance for an extended period of time..Bobbie BrandtVersion: 4.16.0

✓ Stop Putting Advertisements in Every Nook and CrannyThis used to be a great app but they have now added a pop up ad to the start up which hardly ever loads. Due to the ad not loading you cannot exit out of it thus rendering the app useless as I can’t access the necessary actions to pay for gas. I have to close my app roughly 5 times to be able to get to a useable screen. You already advertise when I sit at the pump! When is enough enough?!.Peace3550Version: 4.16.0

✓ Not worth the supposed savingsDownloaded the app. Bank info put in to get that savings and easy to pay at the pump. A few weeks and fill ups later, I have bill collectors after me treating me like a criminal accusing me of stealing fuel. Somehow Dino app and folks on their end linked another account with a bank I. A completely different state from where I live and demanding payment. Their bill collecting sharks hung up on me three times cause all they wanted was payment. No one cared that the information they gave me was NOT MINE. Just demanding money. My biggest regret was downloading the app and all the grief. Their management has not resolved this yet and I still have not received a call back from customer support. Still not resolved. In the Sinclair stores, staff do not know how to use or know anything about the app. Complete and utter incompetence and lack of care. Please re think if you are going to download this app. I do not recommend..FJB444Version: 4.16.0

✓ No discountI filled up and was supposed to get the app discount and a mobile pay discount. I got neither. Same price at the pump. I would’ve been better using my own credit card, at least I would’ve gotten some discount from it. I tap the customer support link only to see that that page is not active. I contacted them another way and left a message never to have it returned. I even tapped the link on this app site, just below the link where I make this review. The link doesn’t work, just like the rest of the app. I highly recommend using the Phillips 66 app instead I’ve never had a problem with it and the discount is bigger..SurlysnobVersion: 4.4.5

✓ The App is terrible!I tried five times to load a credit card, and each time I did it step by step it didn’t work. I tried calling support & the gentleman said, I could use my phone number at the pump. That didn’t work! I’m NOT happy I tried at a number of different gas stations with no luck. The support team was not helpful & a couple of gas stations I even went inside and the people were NOT very friendly OR helpful, period. I even tried it in different states back east with no luck. You folk’s get 1 star, and that’s it. Thank you..MWHMWHMWHMWHVersion: 4.12.1

✓ Going DownhillI’ve started having issues with the app. Now that gas prices are ridiculous, the app has not been allowing my 10 cents for using the app go through. A little black bar appears saying loyalty not available. The only way to contact someone is by email. When you’re at the pump, and it’s not working, you need to be able to call someone to troubleshoot it. I left today without gas because of this. I emailed them about 45 min ago and no response yet. If you’re going to claim you get 15 cents off for using your card and the app, it needs to work or someone needs to be available to speak with when it doesn’t. This problem has started happening frequently..Bpie itVersion: 4.12.1

✓ Dinopay is great, the rest of the app features not so much.Saving money on fuel by tying your debit card to the app and authorizing the pump without leaving your vehicle is great but the joy of the app ends there. The map shows the cheapest price they offer of any pumped product meaning if a station has DEF that’s the price you’re going to see. You can filter by a specific product to only find stations that offer that product but it will still show you the price of the lowest price product. There’s also no way to filter by only E-85..TwinfallsishomeVersion: 4.12.1

✓ Poor reliabilityI like the convenience of this application. The Dino application is not yet reliable. On my journey to Utah and back over a five-day period I was able to successfully use the Dino application to pay at the pump only twice. Also, after trying to pay in Idaho today, the application locked me out, without a warning. That is because I had made three unsuccessful attempts within 24 hours. I had intended to use the application several times during my trip. Reluctantly, I purchased gas elsewhere for the majority of the gas. Humm?? my career is in application engineering, and I believe you have more beta testing yet to do..Flaky dinosaurVersion: 4.16.0

✓ Rarely WorksI downloaded and setup this app a couple of months ago and it has worked exactly twice. I usually get an error saying there is an issue processing my card. I have it linked directly to my bank account, no card involved, and I am 100% sure I have sufficient funds available. Basically I go to a Sinclair gas station thinking I’m going to save $0.20 a gallon but end up paying full price which is generally a little higher than area competitors. Instead of saving money, I’ve managed to spend $0.05 more per gallon than if I went elsewhere..Rugger87Version: 4.16.0

✓ WorthleasThis app doesn't do anything. I created a new account, loaded it with the required information and credit card, but when I pulled up to my local Sinclair place that claims it supports DynoPay it doesn't like my credit card. I can take that same credit card and insert it directly into the fuel pump and it accepts it that way, but not through the DynoPay app. I deleted the credit card from the app and re-entered it again from scratch but same result. Plus it had somehow logged me out after my last unsuccessful attempt to use DynoPay at a Sinclair station. So there I was at the pump today, standing outside in the 20 degree weather, fiddling around entering my email and password back into the app. Which as mentioned still didn't accept my credit card when I tried to use it to pay for the fuel. I have since removed my credit card info from the app and have deleted the utterly worthless app from my iPhone..JohnZemanVersion: 4.12.1

✓ Really need to get it togetherWith a line of cars behind you waiting for a pump it’s frustrating to wait for several minutes on “Reserving Pump” only to then get an “error communicating with a server” message. I tried again and got a “you’ve made too many requests to buy gas, try again in 24 hours” message. So I bought a gallon to get me to another gas station that’s the same price. So not only did this app lose a sale from me not working, it also lost whoever was behind me in line and got tired and left too..Curly IguanaVersion: 4.12.1

✓ App SHOULD tie into account on lineAfter 20 minutes I gave up. My card works fine but the iPhone app does not. Know about my card. Why is that? Why can’t I open the app, sign in, and purchase using the information you already have for the Sinclair card. These two should be tied together. I have idea how to enter the uncommon spacing of the numbers on the card. You need to take some lessons from Apple about how to make things user-friendly. Tie the app to the existing account & inform users trying to make your app work that it is NOT sync’d with the online account. I could not be more disappointed.Bill@NCIVersion: 4.6.0

✓ Great App… If it Works!I downloaded this app early on and really enjoyed it! It was convenient, worked well, and offered savings. Now, for the past many months, it is VERY slow to open and almost useless! I will pull into the local Sinclair station and attempt to open the app. It opens to the landing page and stops. If lucky, the app may open in 5 minutes. I mean, how long is reasonable to wait?! Depending on my situation, I may use a credit card, or, just leave and not fill up. I have deleted and reloaded the app, tried turning it off and on… very frustrating! Needless to say, Sinclair has lost some of my business because of the poor performance of their app..Legendmc007Version: 4.12.1

✓ The Preferred Payment fails on the appI will be only paying directly with the merchant going forward. This app has glitches and there’s no other place to report the issue except in this commentary review. The third-party payment processor and the Dino pay app does not have any recourse when there is a software glitch. The software glitch is that I selected my debit card as a preferred payment and said that use the mobile app payment and that account was no longer active. When signing up for the app it appears you must leak a bank account in order to use it this is not accurate. In addition I cannot submit a support ticket to bring this issue to the programmers. With the best gas prices in town I still plan to buy the gas however I would never use this app again..Holly DeviVersion: 4.12.1

✓ Green cardYou have your reasons but I feel that your making a mistake by removing your green card option. Our small company utilizes dedicated card services offered by our fuel station choices. Sinclair was our recommended card but unfortunately we must figure a method for our account’s receivable payment methods or go back to our former brand. Removing a department that facilitated the green card may be saving you money but as a customer it’s affecting our consideration considerably. Thank you.1funaVersion: 4.16.0

✓ It WAS a good app...This Sinclair app was wonderful. You could pull up to the pump and quickly authorize the pump, it was intuitive easy and slick. The only thing I didn’t like about it was every once in while you would have to put in your user ID and password rather than Face ID. But just a couple weeks ago they changed the app to add advertisements and now it is torture. I’ve literally sat here for three minutes trying to figure out the stupid app to get the gas to pump. They had to put advertising on it so you could buy a bunch of crap on the card. Sinclair, make the app intuitive again. Make it easy to see without glasses. Put it back to the way it was-Blah!.E.huber19Version: 4.1.8

✓ Mobile Advantage enrollment with Wells Fargo is brokenApp seems to do what it says it does, but enrollment in Mobile Advantage with Wells Fargo is broken. Plaid fails to open the Wells Fargo login window and cannot continue with the enrollment process (checked other banks and Plaid show their login window, too bad I don’t have a checking account with any of those banks). Very disappointed, those 20 cents off per gallon would’ve been great in these times of too dang high gas prices. Please fix it..DcaballerocVersion: 4.12.1

DINOPAY - Sinclair Oil works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DINOPAY - Sinclair Oil.