Michaels Stores App Negative ReviewsMichaels Stores, Inc.

Michaels Stores Negative Reviews

4.7
4.79063 star

Total 73 Negative Reviews

Michaels Stores App Complaints & User Negative Comments 2024

Michaels Stores app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using Michaels Stores? Can you share your negative thoughts about michaels stores?

Please wait! Michaels Stores Facebook comments loading...



Michaels Stores for Negative User Reviews

Poor customer serviceI have been a customer of Michaels for many years. Today is the first time I have had a bad experience at the Traditions store in Port St. Lucie Florida. I submitted an online order for pickup as I’m busy with holiday preparations and just wanted to get some cards without going inside. I got a text telling me my order was being prepared. After nearly 4 hours I called to check on the order because I had not gotten a notice that it was ready. A young man answered and said it’s too late for a pick up order. The shift manager “Ray” got on the phone and said that they are not allowed to “pick” orders after 5 pm. Nowhere on the app did it say that store pickup ends at 5 pm when the store is open until 10. She offered to have it ready in the morning. I told her I need it this evening and asked if they could get it ready so I could come in and get it. She hung up on me! When I got to the store site said she couldn’t pick it until I was in the store. Not once did any of the people I interacted with say “sorry”. They could use some customer service training. It left me with a very bad feeling..Version: 11.4

UselessI love Michaels as a store, but their mobile app and their customer service on their website is awful. I am a michaels rewards member, give my phone number every time I am in the store, but can never log into my michaels rewards to check my rewards. On the mobile app, there is an option to “sign up” for rewards but NOT a “sign in” option. I already have an account, so I don’t want to sign up. When I type my phone number I to sign up (because that is the only option) it says the number is in use, but doesn’t give you the option to sign in. I asked in store for help and they said they didn’t know and dismissed the issue. I went online to their actual website and tried to email customer service, but when I hit submit, it goes no where and it won’t send. I also got an email this morning with a coupon, but when I clicked “get coupon” it took me to a page that did not have that coupon on it. This all needs to be fixed and I’d like to be contacted to fix my rewards, since I can’t get help on it any other way apparently..Version: 8.5

Lost my whole cartHad one more colour of floss to add… and then the cart was empty. Nope..Version: 11.4

Can’t search for productsThis app is one of the worst I’ve used for trying to search for specific products. I like to compare availability of products online before I go out to find what I need. When I search for something on the app I have to be VERY specific or it often comes up with 0 results. But if I am specific, the results it comes up with are based on one word in the search (like a color), and have nothing to do with the products I’m wanting to see. It frustrates me almost every time I try to use it. If I went by the search option on the app, I would think Michael’s is one of the most worthless craft stores to shop at with no variety and a pitiful selection. Other apps are user friendly and bring people to the store when they see the great variety online. Why not this one for an awesome store that has a lot of great products? I would love it if I could open the app and have accurate search results instead of getting annoyed every time..Version: 9.3

Horrible Checkout Process!This is the 3rd time that I’ve tried to make a purchase for multiple days in a row, only to be told one of the 50+ items in my cart are either out of stock or the quantity I want isn’t available.. ok, fine. But it should TELL ME WHICH ITEM THAT IS! (IE: the quantity of that particular item turns red, or the item description is highlighted, or otherwise distinguished from the others.) Instead, I’m going thru the cart removing item(s) or changing quantity, resubmitting order, then repeat.. over & over again until I finally find which ONE ITEM was holding everything up, BEYOND FRUSTRATING! Not to mention that the site limits how many items can go into your cart. Well if I’m buying beads, stones & charms for jewelry making, I tend to hit 50-60+ items in a blink.. which just exacerbates the issues w the checkout process by 1,000! I spend quite a bit of $ at Michael’s, but if they don’t resolve these problems, I will be taking my business elsewhere!.Version: 10.9

Buy In Store instead :(I always order online because I need larger quantities, as I have a business I buy supplies for. The last 3 times I’ve ordered they’ve sent my the wrong product but my invoice is correct and corresponds to the product I actually wanted and selected in my order from the app. Had to go in store to do a return and they said they couldn’t refund me because it wasn’t the right item on the invoice ??? Okay so what am I supposed to do if I ordered the item I wanted and the invoice reflects that, and I’m stuck with products I did not want/order and don’t have proper invoice reflecting that I did not order that product. The store tried to do what they could but I wish the online orders shipment procedure was a little more careful. I don’t mind waiting longer for my orders if it means they will be the correct items, and maybe not come in 10 different packages as well. Now I’m stuck with items I didn’t actually order and can’t use.Version: 11.0

Needs to have local inventory searchAt best average. Let’s see, sometimes when you go to a product detail to try to buy it there is no back button (sometimes there is). Even when I filter to pick up only and my store is set I’ve just spent 20 minutes trying to find some paper only to always get out of stock in my store. I can understand the out of stock but I’ve given the store and limited the search to store stock. Apparently it’s potential stock. Grrr. Then to add insult to injury some of the product detail pages come up with no back button on the top and I have to restart the entire search. Why am I doing this? When I ordered last week for pick up something was out of stock, understandable that the inventory might be sold between the time I placed the order and when it was pulled. I thought I could get by without it but my options at home aren’t working as I’d hoped so I was going to buy more. After the amount of time I’ve invested in searching only to find nothing I don’t think I’m going to continue the search at Michaels and I’ll try another store.Version: 11.0

App is unusableWhen trying to shop thru the app, there is no button to take you back to the previous page. Meaning if I’m searching for something, and click on an item to get more information, if that item isn’t what I’m looking for I have to start the search from the shop tab. None of my filters or page history is available to continue where I left off. Also, the app often doesn’t save what’s in peoples carts. Many times I have put together an order and realized that half of my cart got deleted because I closed out of the app for a second to google something. It’s incredibly slow and if it lags even the slightest, there’s a good chance it is going to refresh the app and take you to the main page. This is incredibly annoying both as a customer and as an employee when on the floor and at the registers. It’s not 2010 anymore, it’s time to catch up. Do love that the vouchers show up in the app. That y’all did right 👍👍.Version: 11.4

Online order wrongI guess theyre struggling to keep up with other stores that offer pick up or curb side pick up because it really needs a lot of work. Theyre inventory is wrong because when i tried ordering a cart in a color that it said they had the after being in the actual store that same day and seeing they didnt have it, it said that they did in fact have it. After waiting 3 days for my order to be ready for pick up i get there and they just gave me whatever color that they did have and not the one i ordered. Then after asking if i wanted to do a refund and me saying yes she told me to wait for her to check out the next two people in line even though i was in front of them?? The whole process was a huge waste of time. I asked if i were to try again after they get their truck if they would give me the wrong color again if they didnt have it still and she said yes. Whats the point of trying to order things online then id rather them cancel the order if they dont have it instead of making me think they have what i actually want..Version: 10.6.1

If only this app had a easy way to ask questions!A simple question and answer section would be helpful and probably help customers make decisions on what they want to buy! For example, I’m looking for a specific artificial flocked Christmas tree and I’m only wanting blue lights on the flocked tree. Now all the trees I see have clear lights. Question is, can these clear light bulbs be removed and have blue lights and installed in the strings of lights? Or maybe have the tree custom ordered with blue lights instead of the clear bulbs? I’ve had several real flocked Christmas trees over the years with only blue lights on the tree and the tree is always gorgeous to look at! How the blue lights reflect off the white flocking just looks amazing! If I can’t find a artificial tree with blue lights, then I’ll be stuck sticking to real trees and adding my own blue lights!.Version: 11.0

Poor location for delivery items… they cannot find 17480 Fort roadLove micheals but the delivery needs major work. 5 to 10 orders are missing as the location I type in says it correctly and the app and the door dash cannot get the items to me..Version: 11.4

Terrible terrible app!Constantly freezes. Goes squirrelly when I change store location in the middle of an order due to lack of stock. Feels like it was written as a high school class coding project. Not worthy of a big store like Michael’s. Not sure who wrote such good reviews but they obviously haven’t really used the app. This things sucks!.Version: 11.4

Can’t access my accountThe app won’t allow me to access my account, I can do it in a browser but the app won’t..Version: 11.4

DisappointedThe app freezes constantly, especially when trying to go “back”. There’s no way to filter what is currently in stock at the specific store selected which is pretty annoying when you can’t go “back” after looking at each item. I paid for same day delivery, got an email from the store saying it was ready to be picked up. When I called to ask if it would be delivered, or if it somehow got changed to a pick up order, they confirmed that a third party delivery service would pick it up. I called again at 7 pm because I had yet to hear back from anyone and If I needed to come pick it up I could. They reassured me that it would still be delivered. Nope… now,the store has closed and nothing was ever picked up or delivered. There’s no way to reach customer service after 9 pm, and it is now impossible to complete the project I ordered these items for in time. What is the point of same day delivery if they don’t bring it or even let you know it’s no longer coming?.Version: 11.4

Unsatisfied customerHorrible!! I tried to cancel an order five minutes after I ordered it, and they have nothing on the app to be able to do this. Even on the website for Michael’s, there’s no place to cancel an order. I even called customer service five minutes after I placed the order, and they could not cancel it as well. They say they can only cancel curbside pick up, but cannot cancel an item that’s going to be shipped, even after five minutes that you place the order. I explained to them that I thought everything was coming from curbside or pick up from the store, and I didn’t realize a portion of the items were being shipped. Then they told me that you can cancel the order within an hour after placing it. I explained to them that within the hour I did cancel it, and they would not allow the cancel to go through and that it was not possible for items that are being shipped. I even called the store that’s shipping it, and they said they cannot cancel the order, even though they have not even packaged it. I have been on hold for over an hour calling back-and-forth, and still no results. Horrible app, horrible customer service for the 800 number too! Horrible horrible horrible!.Version: 10.8

Atrocious and BuggyI don’t know how people can give the Michaels iPhone app five stars let alone two stars. As someone who works in UI development, it is one of the worst iPhone apps I have ever seen and had to use. Most of the time I avoid using it and stick with a browser because of how long it takes the mobile app to load just the homepage let alone anything else. The app often freezes and crashes. Heck, I have gone from iPhone 12 Pro to 13 Pro and now a 14 Pro, and the app STILL doesn’t natively fit the screen. I can barely engage any buttons or navigate as a result. Is the team doing any QA on usability and compatibility? Because trying to use the app is painful. It’s especially worse when you’re standing in a Michaels on the Michaels store Wi-Fi and the Michaels app still fails to load product details or tell you which aisle a product is located in. I even tried to open it today, the Sunday after Black Friday, while on my home Wi-Fi because the desktop app is broken and won’t let me check out without looping me back to my cart after I submit payment details. The mobile app still fails to load and is over-blown on the screen. Michaels corporate should have never complicated the buying process by making online discounts different than in-store discounts. Otherwise I would just be going to the store to buy the same products at the same savings and not spend my afternoon wasting time trying to troubleshoot problems ordering over Michaels’ desktop or mobile apps..Version: 11.4

Good start butIt’s a good app, easy to use. Better than their website. I like that you can look up the location of a product in the store. However there is no price available. It seems like a big miss by the company. People don’t just check for availability of a product, they want the price. As it is, I have to call the store or go there to get a price. It seems like something silly not to include in a shopping app..Version: 8.1

Good but not so goodI actually really love this app and have used it often in the past. However today I went on to the app and add items that say they are I stock at my pick up store so I loaded them to my cart and attempted to pay. I received an error that said card cannot be verified. Thought I did something wrong so I tried to cash out several more times and then was kicked and my cart emptied of all my items. I called like the error message told me to it didn’t specify a number or where to call so I called my store and was rather rudely told to call the 800 number for help. I then called the 800 number and was asked about 15 times to (slight exaggeration) repeat my email address so they could look at my account. Then I was told that the reason my card couldn’t be verified was that items in my cart were not in stock. Really? That’s an odd error message for out of stock items. And why does the app/website tell me that these items are intact in stock at my location?? What a waste of my time!!! She kept telling me the same thing and I finally just said thank you and hung up. Don’t waste my time. If the items are not in stock then be sure your site it up to date. And if that’s really the reason I couldn’t purchase my items then say that. Don’t give a random error that makes me think something is wrong with my card!.Version: 10.7

Pretty handy, but has issuesI'm currently running iOS 13 on the iPhone 11 Pro Max, and the app constantly spams an alert stating there was an issue that had occurred. It pops up several alerts layered on top of each other about 10 times. It will do this every time I open the app, and it is not fixed until I completely reinstall the app. After I reinstall the app it is fine for a few days, and then it starts again. This is particularly annoying because I work at Michael's and use the app quite often to help customers locate something I'm not sure if we have or not. Finally, the pop-up that thanks you for shopping at Michael's is annoying considering it waits a good minute before actually appearing. I'll be in the middle of searching something, it's just like "boom in your face." Load times are also a bit slow. Other than that I love the fact that item locations are included on the app with a map. That's amazing. The app has a lot of potential!.Version: 9.2

Michaels app and Rewards Account are a FarceI attempted to place an online order this evening, but I was unable to apply the rewards voucher I received in an email and that voucher expired tonight. I called Customer Care and a representative named Maria attempted to help me to apply the $15 voucher to my order. After being placed on hold several times, for several minutes at a time, Maria told me there was no record of my account and I needed to open an account. I told her that I regularly got emails about my rewards and I am able to view my account in the app. She was not able to help me so I cancelled my order. A few minutes later, I called Customer Care in the hopes that a different representative could help me. Patricia also tried to help but said she was unable to. She suggested that I reorder and apply the voucher. I reordered and this time there was a place to enter the voucher #, but when I did, it said the number was not valid. Why bother having an account and accruing rewards when they cannot be used. Michaels account and app are not useful at all and are actually quite frustrating! I will do my craft shopping at aHobby Lobby from now on..Version: 11.0

Poor practice bad AppDishonest practice used in this app. app prevents shoppers from viewing of ratings from customers who bought overpriced items presented as higher quality of larger scale than they really are. Higher ratings are displayed to unsuspecting buyers instead. Fat chance any of the displayed ratings are even real based on what arrived in my delivery. Not even to measure..Version: 11.4

Why no prices?!No one drives around to 3 different stores to compare prices anymore... they go online. Get with the times..Version: 8.5

Needs to be UpgradedAccessing orders I find has been pretty futile. There will be the list of the things you purchased but they won’t come together in an invoice for or receipt. It’s basically cumbersome. Needs streamlining. Love Michaels. Not it’s app..Version: 11.4

ProblemsThe app doesn’t work well. The cart shows an incorrect number of items. Sometimes item number is correct but cart only shows part of the items. Changes made are very slow to show up or not happening at all. A Very frustrating app to deal with..Version: 11.4

Still not adapted for iphone 14 ProNo capacity to click on Home (house) and do a search after a first one. The fields are in conflict with the kind of black rounded rectangle at the top of the screen. I have to go on the laptop to make my search..Version: 11.4

Product selection and prices are great, website is very difficult and awkwardIt took us hours to order nine items from your website. We started with hundreds of dollars worth of items, and reduce it down to nine so we could get our order done. Every time you go to look up at a picture of the item in your cart, it sends you back to the beginning of your card again. Every time you edit a quantity it sends you back to the beginning of your cart You are a great craft supply store, and your people in store are awesome, but your website is very primitive and needs serious work to make it a non-frustrating experience for shoppers. We would have spent a lot more money, but every time we got sent back to the beginning of our list we reconsidered those items and then eliminated some. Because we had to go over our list multiple times just trying to view our items in our shopping cart. Take another look at this, try to order something yourself, especially larger quantities of items, and you will see what we mean..Version: 11.4

Awful shopping experienceTry finding what you’re looking for in stores with no staff available..Version: 11.4

Broken App100% Dysfunctional. You’re fired..Version: 11.4

A bit slowLove the store. App needs some work - a bit slow to load and not as responsive most apps. A few bugs once in a while..Version: 11.4

Keeps crashing/freezingThe features and descriptions are great, unfortunately they aren’t much use when I have to force quit the app after each product selection. Also, the UPC code scanner keeps adding a zero in front of multiple barcodes, meaning that the item “doesn’t exist” when scanned. If you enter the UPC manually, it’s easily found for stock inquiries and price checking, but defeats the purpose of the scanning feature. Hopefully there will be an update soon..Version: 11.4

Why does this app never work?It’s always glitching. Easier to try and work the desktop app on my phone than this app..Version: 11.4

Needs an updateI love everything this app allows me to do EXCEPT it really needs to be updated for the new iOS. It’s also pretty slow..Version: 11.4

ComptePeu importe l’application ou leur site jamais capable de connecter au compte toujours un code erreur….Version: 11.4

They really need to improve their website and appBoth website and app are ALWAYS slow as molasses. SO many errors and things not working. Always freezes. I always have to put in my new address multiple times because it keeps defaulting over and over to my old address I’ve already deleted from my account. I always have to put in gifts cards or other payment info multiple times for it to work. When I pick “pick up at store” it changes it to ship when I add it to my cart and then I have to back into my cart and change it. It’s SO annoying that after I look at an item and I exit back to my search it always puts me back to the top of the page so I have to scroll back down to figure out where I left off. Same thing happens when making adjustments in my cart. It won’t ever let me look at my past orders to figure out tracking or if items where canceled. I’ve had stuff just not show up then gift cards sent to me with no explanation. SO many other complaints that I can’t think of them all. I always end up frustrated after shopping with them which tempts me to never shop here again. Oh and don’t get me started on shipping. VERY VERY slow..Version: 11.4

App crashes and glitches1.) when you try to open the app, it won’t load properly. 2.) when you purchase the items that said it was in stock. Once you buy it, they cancel the item. The app needs to be updated.Version: 11.4

Website is overwhelmingThere appears to be no simple way to perform a search for a single item that returns results in any sensical way. Searching the word “tote” gives 400+ results. So frustrating when looking for an item, the search parameters are too broad, this happens every time I am searching for something. Also no prices on anything, so unhelpful!!.Version: 8.5

Super Glitchy AppMore trouble than it’s worth. Every page has errors, you can’t achieve anything on it..Version: 11.4

Poor customer serviceSo I ordered online from our local store yesterday, May 28, 2021. I received a text confirmation at 11:15am that my order had been received and they will notify me when it’s ready to pick up. Well it’s now 8:15pm May 19, 2021 and I just got off the phone with the manager. This is how that conversation went down. The first person who answered the phone answered it by saying welcome to Michaels, this is (name given) how can I help you? I asked if a manager was there and could I speak to them. She said yes one moment. I waited a little while, not long then I heard a voice say hello? I said hello, is this the manager? She replied yes. So I asked her what is your name. ( Why did I have to ask a manager this?). She told me her name, then I asked about my pick up order I ordered yesterday but never received notification it was ready. The manager put me on hold and went to check my order. After a bit she came back on the line. Oh my gosh she told me they were in the middle of a reset so they didn’t get my all my order pulled. WHAT? This is the 3rd time I’ve had issues with the store not getting my orders pulled or shipping to the store and the store never calling me to say the order is there. I’m done with Michaels for awhile. The app is ok but it’s nothing without customer service..Version: 10.9

No pricesNo prices on your website, no prices on your app. I’m not going to take the trek to your store if I don’t know how much an item I’m looking for is going to cost. 1 star review would be a high rating for the experience of phoning 3 separate Michael’s store to not get the price. Amazon made another sale today, I’ll never know how much the item costs at a Michael’s.Version: 8.5

Needs update for iPhone 14 proI just downloaded the app. It’s a great app but it needs to be updated for the iPhone 14 Pro with the dynamic Island also needs support to add the rewards card to Apple wallet.Version: 11.4

Worst shopping app everIt KEEPS deleting items from my cart, every time I refresh the page, add a new item or proceed to checkout, I can always find some of the items that I JUST added disappear for no reason. Tried add them back but the same problem shows up repeatedly. Won’t even let me buy what I want, definitely worth the first 1 star rating in my life. Good job!.Version: 10.8

HorribleThis is one of the very worst App’s to date, I can’t order the products I want because the website is very out of date, products clearly in store are not available to purchase online..Version: 11.4

Clunky and Awkward to UseAllows purchases of items they don’t have in stock.Version: 11.4

Needs MAJOR work!I have never written a review on apps before but this has me FRUSTRATED! With what’s going on and not being able to shop in-store at Michaels, I decided to do curbside pick-up. The app was fine the first order, HOWEVER, the service was poor. I was given the wrong item and didn’t realize until I got home, had to call and let them know and they told me to return back to the store and exchange it. The manager had to come out and verify. At first he said it’s the right one, but I told him it’s not, he then read the serial numbers and finally agreed that someone had given me the wrong one. Smh! So that was that, but currently I am trying to place a new order and the app keeps crashing on me. I have to constantly exit the app then go back in every time I add an item to my cart. It is frustrating me to the point where I want to call the store and place my order that way! Please fix this issue! Due to the circumstances I have to order online, otherwise I would’ve went in-store!.Version: 10.4

Online shopping CanadaWhen will online shopping be available in Canada ??.Version: 8.5

Won’t sign me inSays my email doesn’t exist but if I create a new account it says my email already has an account..Version: 11.4

Do not buy online, Their return policy is completely unrealisticDo not buy online from Michael’s even if it’s an item that is only available online. If you make an error on your online purchase they will not do anything to assist you and say their system cannot change or cancel an order unless you contact them within 30 minutes. Yes 30 minutes of your order. Because of their app being difficult to use I purchased for Christmas trees online which were not available in stores and only found out that I erroneously ordered four because we checked the bank statement a couple hours later. Upon calling them the same day they told me their system would not allow them to cancel the order because I did not call within 30 minutes. This is not customer service whatsoever. Given the current state that we are all dealing with Covid, financial stresses, Christmas stress, etc. You would think that a corporation as large as Michael’s would have some flexibility in order to satisfy customers who clearly made an error in their order and it was not a situation of buyers remorse. Never and I repeat never buy online from Michael’s unless you are sure within 30 minutesThat your order is 100% correct..Version: 10.8

Scanner couldn’t find any itemsI downloaded the app in-store because I couldn’t find a price for an item. Scanned it: “not found”. Tried 5 more items; all of them were not found. I’m not sure what the purpose of the app is..Version: 11.4

DebbieYou don’t provide pricing. Very annoying.Version: 8.5

Rewards program doesn’t workI keep getting ooops the page no longer exists or sign up to our new rewards program And when I try to sign up it tells me this email/ phone number is signed up already I get emails saying I have $5 rewards and can’t get to them. Not very happy with this system..Version: 11.4

Room for improvementWhile I love to shop Michael’s , the app I’ve found has a few limitations that could use some improvement. A recent order has a status of shipped but nowhere is there a tracking number. Only the order number ( that did not work when I pasted it in the bar to track it ). I’ve found the search engine to not always be very accurate. Some brick and mortar stores are better than others. But this is about the app. If I’ve submitted an online order I’d prefer to see that status 1st or somewhere on the home page. Perhaps online orders could have their own tab. Currently I found my order history including a current one under the my account tab. 3 days after receiving a notice it shipped, It’s still not traceable. And there was no estimate of arrival. Not very happy about that. I don’t care that it’s not overnight , but I would like to know an estimate of time in transit. A week , two weeks ? Fine. It helps me plan to be home to receive it..Version: 11.4

Needs improvementThis app never works properly when I’m in a Michaels store. It gets blocked by it’s own wifi no matter what location I’m in. The product list is very limited compared to what’s in store. Searches are not very broad and often inaccurate. I have better results using the website than I do with this app..Version: 11.4

App doesn’t work“Sorry! Something went wrong, but we’re working on it. Please try again later” shouldn’t be the prompt for every function on the app. Already tried reinstalling it..Version: 11.4

No prices!Add prices.Version: 8.5

Not a big fan of the appFirst I find it slow. Then sometimes when I select something and try to add to my cart it will get stuck and I will have to go out to the main screen and go back and research the item and try again to add to the cart. It will usually take it the second time around. I adding 10 items to my cart this glitch happened three times. Lastly I the search engine doesn’t work as well as I would expect. If I go in and ask for a specific brand of yarn and the select that yarn and the scroll through the colors I can usually find what I want. But scrolling through all the colors can be cumbersome. If instead I type into the search engine the brand of yarn and then right the color the search engine cannot find the color do I’m stuck having to do the long way of scrolling through the colors. I just wish they would make it easier to find what you need..Version: 11.4

App Needs WorkI love Michaels as it has a bit of everything I enjoy doing but the app needs work. Whenever I look at an item and go back to the previous page, it kicks me all the way to the top of the page. It doesn’t matter if what I was looking at previously had been towards the bottom; I end up all the way at the top regardless and have to scroll all the way down again. This might be fine if I was only using the app like once a month. Also, I recently made an online purchase. It took a couple days for it to be updated that it had been shipped. However, whenever I go to click the Tracking button for the items the button doesn’t do anything. When I tried tracking it through the email Michaels sent me it brought me to the UPS tracking page. But the tracking number wasn’t correct apparently. It wasn’t until today, a week after I placed my order, that I discovered that it’s actually USPS sending my order and only because I get daily emails on what is being delivered by them to my house. I understand the wait times are ridiculous right now and I have no issue waiting since I wasn’t in a rush to receive my items. I just wish the information they gave me was accurate and useful..Version: 11.0

App NEVER works while in the storeWhy does this app never work while inside any Michaels store? I can’t access coupons, my rewards card or use it to locate products when I’m in the store. Because of this I have missed out on eating rewards which is wrong. I have had the person at the checkout tell me they can’t give me the coupon if my app won’t open. I know they have something they can scan at the register as they have done it in the past but I was told that the manager said not to do that anymore. ??? I asked how many people have problems with the app and she said pretty much everyone. !!! So wow, that’s crappy. I can’t use my app in the store & can’t earn rewards and can’t use the digital coupon. Seems slimy to me. Also when using the app at home (the only place it works) when you search for an item and get a page of say craft paint to review; if you scroll down and look at something then get back out of it to keep looking the app sends you all the way back to the top. So frustrating and inconvenient! Get you app to work in store!!! If you can’t get your app to work you need to honor the digital coupons at the register because YOU/MICHAELS choose not to fix the app. It looks like you are trying to rip customers off by jamming the Wi-Fi in your stores so rewards aren’t earned and discounts aren’t given. Not a good look..Version: 11.4

On a downhill slopeFeels like this app is worse and worse off every time. Half the time I can’t find up to date stock on what I’m looking for and not seeing the prices is also a big bummer. To top it off, I’m seeing items at the top of my search that are not sold anywhere in my city! First I thought, no big deal, it’s not sold in my preferred locations, let’s check others but none have it. So, why tell me about a product that I can’t buy cuz you don’t have an online store and I can’t buy it at any location... epic fail. One star cuz at least I can get my coupon on it..Version: 8.5

Useful, but consistently glitchyThe app works. However, I’d estimate that 25% of the time I open it, it gets hung up on the home screen, and about 25% of the time I’m shopping on the app, it freezes or takes me to pages that make no sense. Of the two purchases I made in the app, one was so glitchy, that it kept removing items from my cart. I had to figure out which items were missing, track them down and re-add them. Then something else would be missing. This happened four times in one attempted purchase. It took twice as long to complete the purchase than if I’d done it on my laptop. The app has discrepancies between the number of items in my cart, versus the actual number of items in my cart. I had to scroll through to count the items, to verify they were all there. During the purchase, after being redirected to PayPal, confirming the payment, and being returned to the app to complete the purchase, the app stuck me in a loop that prompted me to “pay” twice more after I’d already completed the PayPal portion. It’s just... a very glitchy app. Even with a reinstall, it doesn’t stop being glitchy until it’s ready to stop being glitchy. With that said, it’s very useful and convenient..Version: 11.4

PriceI wish prices are shown for each items.Version: 8.5

Hard to find items onlineThe search engine on the app and online is horrible. Usually putting in the SKU number would render the exact same item as the number, but that doesn’t work anymore. And even if you search for the item by some reasonable terms, the app rarely shows up with that item, even if you know it by name/collection or know where it’d be located in the store. Sometimes stuff in the store isn’t even online. This is all if you can even get the search bar not to automatically delete what you typed upon opening it. Regardless of any of those things, it has so many popups and other banners on the app when you’re trying to show the cashier the coupon, that makes it neither a fast or easy checkout. The website isn’t much better either. The best thing the app is for is having the rewards card easily available for the cashier to scan. But really the search engine needs a LOT of work and no one needs a thanks for shopping at michaels popup when they’re trying to leave the store..Version: 10.8

Great store, bad appI want to love having Michaels at my finger tips. I want to be able to spend way too much on crafts and get in trouble with my partner. Instead, I find the app so frustrating I almost never make a purchase. I like to favorite a bunch of items and then go through at the end to decide what to purchase. To favorite an item, I have to click on the item listing (I love apps that have the favorite option on the corner of the product thumbnail for convenience), scroll down after waiting for the product page to load, and select favorite. Then it takes me from the product listing to my favorites page. If I hit back to return to the product page and continue my search, it automatically removes my favorite and thus undoes all of my work. If I want to keep my favorited selection, from my favorites page I have to re-enter my search parameters and begin my search all over again from page one. Please, for the love of crafters everywhere, just make the app more user-friendly. I taught myself how to design websites and this is the very first thing I have to work out for clients. The easier customers find your website or app, the more money they will spend..Version: 10.5

NEEDS PRICES FOR ITEMSI like this app but I want to see the price of the item not just if it’s available or not!!!!!! 😑..Version: 8.5

Nothing is in stock!!!!!I am looking on the app (because it is usually easier to use than the website), and I am looking at the new discount sections (Halloween, Thanksgiving, Christmas). Most of the pages state there is “no product found”, or the ones that show products are NOT AVAILABLE TO PURCHASE!!!!! Why have an app, if you cant actually shop with it?!?! This, on top of the rude customer service I received on my last visit to Michael’s is enough that they’ve lost my business now indefinitely. DO NOT BOTHER!!!! You wont be able to buy anything through the app, and you will fall in love with product you cannot buy!!!!.Version: 11.4

I ended up using an internet browser insteadFirst, I think there used to be an option to not just see what’s available in store, but specifically in my local store, but I can’t find that option now, so despite filtering for “in store”, I kept finding items that then weren’t available in my local store. Then, when I’d find those items that weren’t available, I’d hit the “back” link and it did nothing, making me start my whole search over again. Finally, I got to checkout, put my PayPal stuff in, only for it to ask again for me to log in to PP after the “text me updates” screen; I logged in again, got back to that same screen, only for it to keep not letting me get to the “review” screen. I’m the end, I couldn’t complete my purchase and am too frustrated to go through the whole thing again in the browser, so I’ve given up. I wanted the ease of just walking in and grabbing my purchase, but will either go somewhere else entirely or I’ll have to go in and find the items. What’s even the point of this app?.Version: 11.4

Garbage. Freezes.Can’t click on categories. Freezes up. Garbage.Version: 11.4

FrustrationWhile app is easy to use, online ordering is misleading. Ordering an item and being bounced back to checkout and left wondering if order went through and why being bounced back. Have to call customer support to find out means order has been cancelled by system due to being out of stock even though website shows items in stock..Version: 11.4

SlowIPhone X, up to date. But open app and it’s just red and white but no images, click on coupon. Eventually everything loads but it take a long time.Version: 11.4

Poor customer serviceThis is the second time I have placed a same day delivery order and not received it. I called on Friday about my order and the person could barely speak English and couldn’t help me with my delivery. I ordered the items Wednesday and this was Friday. I asked about refunded the same day delivery fee. The person who I could barely understand said it would be delivered that day and to call back for the refund. Now today is Sunday and I’m on the phone again with someone I can barely understand. This person is trying to tell me that some the items were canceled on Friday and it takes 3 to 5 business days to deliver the order. I explained to her those 3 items were canceled on Wednesday and it’s Sunday and that a person told me my items would be delivered Friday. I asked again about a refund of the same day delivery fee due to the items that were not canceled not being delivered Wednesday. Now she claims she is getting someone which I no is a lie because she put me on hold and picked up the phone 3 times to see if I had hung up. I have now been on hold 45 minutes because she is waiting for me to hang up. This is terrible customer service and I spend a lot of money in Michael’s it makes me not want to shop there at all..Version: 11.4

Bug fixIt’s ok but needs an upgrade and a bug fix. Keeps on crashing and doesn’t load..Version: 11.4

Poster a frame issuesI had to drive quite a distance( 30 minutes) for some poster frames that you had on sale. I bought 3 online no problem. The store had them waiting for us. However one of the frames they gave us had a broken corner which I would have thought would have been checked. While there my husband and I went to see if they had another particular size which they did. The problem was it was in the wrong price slot and not even part of the sale. The cashier was extremely friendly and tried to be helpful but the manager she was communicating with was not wanting to be helpful at all. After all of the issues came to a head the manager finally came up she came across as very put upon to have to help us or make any concessions with us. At the end I took the frame with the broken corner back to her and explained I wanted to swap it for one not broken. I even apologized for the difficulty of the pricing issues and she basically told me I was wrong and blew me off. I don’t think I will ever return to that store again. I would not ever recommend the Shawnee Mission store to anyone..Version: 10.6.1

Not functioningThe app has no idea where I am, doesn’t log reward points for me at all..Version: 11.4

A transaction from …. Well …. It was!I must let you know I have been a customer for many many years. I ordered online a Cricut Explorer 3. I Made A Mistake I was supposed to have ordered A Cricut Maker 3. I took the item back to our store here in Morehead City,NC. And I was given a run around by your store manager. She was very unhelpful. She said my item could not be returned because of the extended warranty. And indicated she had tried to refund my money but your computer system would not allow her to do it. I am disabled and it is hard for me to get around with this item and she did not even offer to assist me to my car. This simple transaction to purchase an item and have to return it should be an easy correction to be made. I am also elderly and this was a mess to try to get all finalized. I have ordered the correct item and took the one I did not want to ups to be returned. I hope I can get my online order today without any further problems. I am sorry my review is so long but I felt it important to include all details..Version: 11.4


🙂 Michaels Stores Positive Reviews
Is Michaels Stores not working?

Michaels Stores works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Michaels Stores.

⛔   Michaels Stores Problems
Applications with negative comments similar to Michaels Stores
Michaels Stores Canada negative reviews, comments
Michaels Stores Canada Negative Reviews

You make us more than just glitter and googly eyes. More than yarn, paper, canvas or clay. You— the Makers— make us matt...