Michaels Stores Positive Reviews

Michaels Stores App User Positive Comments 2024

Michaels Stores app received 25 positive comments and reviews by users. Can you share your positive thoughts about michaels stores?

Michaels Stores for Positive User Reviews

✓ PricesYou don’t show prices on your products.PinkChalcedonyVersion: 9.0

✓ It’s okNavigation is not user friendly. The back button should take me back one step, so if I am looking at a product page and want to go back to The list of products I should be able to press the back button to get to the list not all the way back to the menu where I pick a category. When I type in the search I want to see items to shop not a whole list of topics and categories, specifically cricut. When I type in cricut I want to see cricut products to buy not a bunch of fluff to scroll through about videos and projects. I want products. My main reason for this review is to say add an option to check the balance of gift cards, or an option to save gift cards to my account to use at check out. I’ve had the app a few months, it’s frustrating to use but I manage..GymnasticsprincessVersion: 11.0

✓ App Has Its FaultsFirst, I absolutely LOVE Michael’s, BUT their app drives me crazy! First, every time you click on an item to check it out and then go back, you are always returned to the first page of the search results instead of the page where you stopped to look at the item. So you are forced to page through the entire list every single time you click on an item. Also, if you filter the results for your searches for “shipping only,” you still get items for store pick-up only. And again, if you find something you want to look at on pg 17 of the results, when you go back, you go back to the beginning and have to page through everything again! Finally, it would be IMMENSELY helpful of items that are sold out are not included in searches!.St. Louis GalVersion: 11.0

✓ Happy with curbside option but not perfect...So I was glad to be able to order curbside pickup to stay out of store. I spent an hour making sure the frames I wanted were in stock before driving 30 minutes to pick them up. Only to get there and get 1/2 my order. No note saying they were out of stock at that store. I would have ordered it all from one store that was a little further of a drive if the in-stock quantities were updated correctly. So, I was forced to order the frames from another location and enter a whole new order there — driving 30 minutes in opposite direction. I am worried that this other michaels may have a similar problem and won’t have the frames, even though they show they have them in stock. The “in-stock” items need to be updated daily to prevent this problem..Prince no nameVersion: 10.8

✓ Great store, terrible appI love Michael’s but their app and website needs some work. For the past two days I have been trying to look at the ad and search for items. Only the first few categories show up on the weekly ad and after that any categories you click on just shows a blank screen. This happens every week. Then I’ve tried searching a few items and the app will either give me an error message or shut down completely. I also was in the store recently and couldn’t pull up my coupons or rewards. It kept giving me an error message. I don’t shop there as frequently as I used to because of these issues. The website is no better either. I tried viewing the weekly ad and search for items and there was no search field or link. You had to scroll all the way to the bottom to find the weekly ad. As soon as you go to the website all you see are a bunch of sale ads you have to scroll through. Nowhere to log into your account, view weekly ads, or search. Normally these things are easily accessible. Hopefully a new app and website is coming soon…..EfrzrrVersion: 11.4

✓ Not user friendlyIt’s not user friendly and it’s sluggish.Richer, ElizabethVersion: 8.5

✓ There are some things they need to work on.Let me start off by saying I like this store as a whole and I love the fact that I can do curbside. BUT I’m the past 3 years things have gone downhill. It’s very hard to get someone to speak with about online orders. When you use a voucher and the order is cancelled due to out of stock items they don’t refund your voucher(this is the second time this has happened.). Chat button doesn’t work on the website. Coupons you are sent don’t always go to your account. I have several instances where 40% off coupons didn’t show up on my coupon list in the ap despite being valid. I think these issues wouldn’t be too hard to take care of us customer service was easier to contact. It shouldn’t take a customer 3 hours to reach someone via phone or email..J KeohaneVersion: 11.4

✓ Works for me lolI think it works fine! I find my coupons alright, it tells me where things are if I can’t find things in a particular store and it runs a smooth checkout! I haven’t had any issues with the app aside from an occasional lag, sometimes it feels like too many steps may overwhelm the program of the app and you might need to close the app and open it again. But it saves your cart, your likes and things along those lines. I think it’d be pretty neat if it had a feature where it can filter the type of paper to go through. I was buying journals not too long ago and I wasn’t able to find any graph lined ones and I had to search every page of product they offered. It might be a little too much narrowing but something along those lines would be a big help for me since I use multiple kinds of paper and media for art..TheApolloKidVersion: 11.4

✓ Four Star except New IconThe app is easy to navigate and easy to checkout. The SEARCH really needs work. For example, I can type in an exact product name and it won’t be able to find it. Several times I fall into that trap. Sigh . . . As to the “Quilter’s Mat” app icon, IMHO that was a huge mistake. White with gray lines, when everyone is looking for the Red M, makes no sense to those of us who don’t quilt. And quilters are a low percentage of your customers, trust my experience on this. Why you had to change it in the first place is very questionable. “Don’t change what ain’t broken”. If your SLT insists you have a new icon (did the Business Analyst ask what is their reasoning?) then at bare minimum make it RED and an M. Using the science of Human Factors, this would never have been changed. Change the font of the M if you want to modernize..Aero galVersion: 10.9

✓ Happy PlaceThis is my happy place because I can buy any items I want for any occasions and hobbies I have. So many varieties to choose from..Maria BlessedVersion: 8.5

✓ Easy to Use, Nice & Organized Design!I think it’s pretty good! I really like adding the aisle number to assist your customers. My suggestions would be to display similar products when you’re viewing something, as well as the price..StrangelyMadGodVersion: 9.0

✓ Preview of its Grading!Dear Michael’s, I have a favorite route I always take while visiting and going through you as well as finding all your products ideal and on sale every once in a while! Your business is as greatest as ever! I wonder if you could also sell murals, postcards, greeting cards and pictures of any type just like the puzzles. There can also be paint of every color for automobiles; for a wedding couple, for favorite characters and for a catchphrase! Do you ever sell the normal-sized canvases single-amounted? I guarantee there might be a machine that can allow anyone to create anything just like Photoshop. There may also be props for a train table (I am starting one already)! Would you also be willing to make images on clothing with a string weaver and applier? You can even make a brand icon with yourself on it! I enjoy new experiences! Your greatest customer, Dillon Parker Johnson..Dillon The VillainVersion: 9.4

✓ Phone customer Assistance.I had a problem with my sign in today and was locked out of purchasing with Michaels. I called your help line and the woman who helped me was pleasant and courteous and avoided stress for me. She immediately found my problem and resolved it. Thank you Michaels for having a love person to contact for any problem rather then being sent to a recording. This shows that Michael does business for the customer and shows respect for your customers. Today too many business’ leave customers frustrated when having someone like I spoke to today was actually a nice experience as she walked me through easily to resolve my problem. Let me add that after getting a message that said I was locked out I was ready to not shop Michaels any longer. The one suggestion I would add is that a message telling customer that a live person can help them if they have any problems would result In many more happy customers. Thank you n Happy Holidays. Please thank the woman that helped me today..Tomgreen48Version: 11.0

✓ Great products, but phone CS....Placed an order, was missing a set of beads, 1st rep very understanding and sent out replacement, which has yet to arrive. Noticed 2 days later that some of the other beads of a $96 order were now on sale. Called back and was told that they could not refund difference because I missed calling by one day. What? You can clearly see when I ordered and when the sale started. Ok... So, I had placed another order on Saturday and the item that I ordered had gone down by $2.40 and I had ordered 2, so I called back again, and was told that I had to wait until I received the items and if it were still on sale I could call back and get an adjustment. Oh heck no! So I insisted that he put in for the adjustment, that it may take well over a week to arrive. So then he takes his time verifying the difference, adding the difference because I ordered 2, but informed me that he could NOT refund the tax on that amount! ??? I REFUSE to go into the store as I am severely compromised and highly susceptible to this CoVid, or so I am told. So I have not left my house since last March, so I rely on everything being delivered. But if this is the kind of thing I can expect as far as customer service, then there are other stores that would be happy to have additional business..TheGarz82Version: 10.8

✓ It’s great! But...The app is really great! It’s very helpful when figuring out what isle you need to go to or to figure out if they sell a certain art supply. They also give you very good coupons! There are often deals and you see it right under the “buy online” option and it shows you what the deal is, if it’s only accessible online, and even will tell you if certain items are only available online or out of stock. Although, there is an issue. the problem is the app has random issues having your item lists don’t load. I try to access my list and it has a pop up that says “Alert! Not found.” Then I hit “ok” and it makes my list blank when I know something is there. This alert also pops up for trying to access my coupons / card. It’s very difficult and frustrating. I’ve restarted my phone, everything. It just doesn’t work..Jordyn🤓Version: 9.0

✓ I love Michaels!I have shopped at Michaels for years. You have a wide variety of products. I can always find inspiration for my next craft. Your sales are great as well your coupons. I really appreciate the fact that you offer curbside pickup during covid. Many of us are at home more or quarantining, and being able to keep busy working on something has made this all of this easier and more bearable while keeping safe. . I have used curbside numerous times since March. The process time is very quick. And the workers are always very courteous when bringing things out. Hobby Lobby unfortunately does not offer curbside, and it feels they are not appreciative of their customers or in tune to the value they could be offering. Thank you so much for being the craft store we can count on..Kat TimeVersion: 10.8

✓ CraftingI love the app. Having a coupon at my finger tips, knowing what’s on sale, early notice of fun classes to participate in. Love, love, love😊❤️.Cardot65Version: 8.4

✓ Decent, Could be betterThe app is a bit glitchy. Not sure if it’s just my phone or not but it’s tiring to click on an item from the searched products to further explore it and then have to start over because I can’t simply back out of it and continue from where I was. The back button just doesn’t want to work for some reason. This makes it difficult to browse new items and instead I need to have a pretty clear idea of what I’m searching for. Which is a bit unfortunate since there are so many options that are available on the site that I’m unfamiliar with and would be interested in exploring, but if I’m looking for something in particular I don’t want to have to start over because I got sidetracked and have to start again. Also, more pictures would be helpful. And instead of just showing an opened palette, the colors could be swiped and even compared when they are unique in some way. Most of this information is available in other places, but It would be helpful if it were readily accessible from the site that I’m trying to purchase from. It’s more engaging and less overwhelming than searching on various sites. Checkout is a breeze. Glad PayPal was an option, made it clear and easy..Nea717Version: 11.4

✓ Frustrations from CanadaI really like the app even though my title doesn’t suggest that. My frustrations are, in Canada we do no get 1. Free shipping 2. Seniors discount 3. Rewards program when we use either Curbside/store pickup or any of the shipping options. 1. Rewards program is not available in Canada at all. 2. Seniors discount is only available with in-store purchases. 3. And no matter which shipping option no matter the dollar value there is no free shipping. Very maddening and frustrating. Please change your policy for Canada, I have purchased well over $500 in the last 6 months. My next order is currently sitting at $900. This should be worth something to the company for our loyalty. Canadian customer.Can J A TVersion: 11.4

✓ MichalesMichales is my number 1 favourite store you should shop from here.Tik broVersion: 9.1

✓ Prices FinallyI am grateful that they are now including prices on their app..WellthoughtoutVersion: 9.1

✓ I LOVE MICHEALSSS 🤌When ever I’m there the employees *CHEFS KISS 😘 * The employees are nice, and happy to be there! They are also genuinely interested in what your doing or making! I am decent (might even say good) at crocheting so I do it every once in a while and get yarn from here! Not to mention sales 24/7 and cheap prices! Not to name names but Joann Fabrics up charges yarn soooooooooooooooooooooooooooooooooooooooooooo much and everything at that!! 100% shopping at Michaels forever (not to mention my location is right next to a target and ima target kinda guy [ I’m there 24/7] so it’s really convenient!!) also it’s about time to start getting the early Christmas and winter things for really good deals and I love love LOVE Christmas so they might at well just send their whole stock to my house because I’m going to buying it!.Happy student 2021Version: 17.2

✓ One stop for all! Priced right!I Love love my store, the employees and managers are truly the best! Being terminally I’ll with special needs, the crew cares enough to stop what they are doing to make my secret stop so enjoyable! Pat goes out of her way to make it speedy! When I’m not able to make it to the store like today the app is the second best way! You can easily navigate to what you need and more! Plus it allows you to sign up for free zoom classes!!!! Michaels has re “Did” the way we can shop since the pandemic turned the world upside down! Never missing a beat listening to their clients needs! They definitely the leading edge in evolving with the way the world is changing. Giving us in store options to couch surfing!!! Thank you for caring Michaels, about us creators . As well as the disabled! Pat has never not has anyone on the team made me feel disabled…….. I call them my shopping secret (I always say if my husband comes in, this was a deal !!! And they never miss a beat. Then I get into the car and he says. One day they won’t lie lol for you! As we both chuckle!!!) please let Pat and the crew know i appreciate them like family!!! Michelle Holden.LdybugholdenVersion: 11.4

✓ Wrong languageAbout a year ago I downloaded this app and at that time got emails in English as I asked for. Before Christmas, they started coming in French, which I did not request, or cannot read! I contacted the company more than once, since this became an almost daily thing in my email. Was assured it would be fixed, but to wait 10 days or so. Well...here it is August and I am still getting them in French! I deleted the app. Didn’t help. Have downloaded the app again to see if it helps. Sad to have this complaint. I live in Montana. Although it borders Canada I seldom have gone there and never studied French in school. Luckily we have a Michaels store in town, and shop there often, but sure would like to be able to read the emails!.Kalgal2Version: 9.1

✓ Best Craft App!I got this app right after it was released. I remember having the app in my phone and the cashiers at my store unaware of the app: meaning -> I had the app before they knew it was out. The App is easy to use. You can create a wish list and keep track of the items you’d like to purchase. The app also connects to your Michaels Store using your location and you’re able to 1) easily located your saved items in the store using a “store map”; 2) know if your store has your item; 3) You can scan items at the store and read prices. The only time the scan didn’t work was if the item was on clearance (for that use the store scan reader): 4) find your Michaels rewards barcode. Just present the barcode to your cashier at the register and they scan it as an item. That way you don’t have to type your phone number for the rewards. Summary: This app is just wonderful! I haven’t had any issues w/ the app since it’s release (2018). Definitely recommend the app..LawsadrianaVersion: 9.2