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PayPal Zettle: Point of Sale App Complaints & User Negative Comments 2024
PayPal Zettle: Point of Sale app received 54 complaints, negative comments and reviews by users. Have you ever had a bad experience using PayPal Zettle: Point of Sale? Can you share your negative thoughts about paypal zettle: point of sale?
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PayPal Zettle: Point of Sale for Negative User Reviews
✓ No invoicing?So I’m a new Zettle user for a new business i have established. I did a little research first and decided to use Zettle. Everything went smoothly during setup until i discovered there is no way to send someone an invoice. So unless your customer is standing in front of you, there is no way to send a bill or request payment. On the Zettle website it says this is built into the ZettleGo app which does not seem to exist in the US. What happened? This is a necessity for online sales!.Version: 7.28.0
✓ Parts of the app don’t work at allFeels like an early Beta. Many buttons don’t work at all, others lead nowhere with no obvious way to return to previous menus. Some links lead to a UK site, others explicitly are US-only. The FAQs don’t work at all and many buttons lead only to promotional videos that tell you nothing. Absolutely NOT ready to handle even simple transactions. Even worse, they need to fix it SOON because they are closing the “PayPal Here” app so you’ll be stuck with this awful, broken app. Strongly suggest moving to another payment platform immediately..Version: 7.44.0
✓ Holds your money for 21 daysI just tried switching back to PayPal from square, big mistake. I was a PayPal here customer since 2008, then the pandemic hit so I was only using square. I recently added PayPal back to the mix to have two readers at the desk to check out gift card sales. I was on the phone for 1.5 hours and 6 customer service reps to return the brand new Zettle equipment to refund my credit card. It’s like speaking to a wall, by the way if you don’t know already they are phasing out PayPal here to replace it with zettle. I was selling gift certificates and I had the receipt to show them plus it was purchased on site with a chip credit card. They wanted me to call the customer, and what ruin his Christmas gift and call PayPal and tell them he bought a gift card here. So in the end you are allowed $300 per month to reestablish or establish a relationship and your business habits. If you can afford to live on $300 a month for the next few months I would say hats off. I cannot, sticking with Square no issues and more reliable. I use stripe for my spa software and they didn’t hold my money for ransom either. Should be PayPal mettle because the mettle in your affairs..Version: 7.17.0
✓ Bad designThe change to this device is bitter sweet. It links up connects and processes with impeccable speed. The software design is missing a key input option. It seems to be designed for a pay and go. Like counter sales for coffee. I need client data entry option like a complete invoice to email once processed. I have no way to integrate client sales and list items. This defeats the items list in my use. I have to cheat the lack design by using the one window for a description and insert the name one price. No detail of service provided. Plus it can’t integrate with quickbooks that looks for names. Tsk tsk. Please fix this glitch..Version: 7.56.0
✓ CrapFirst of all, I currently use PayPal Here, and it works perfectly. Why they decided to cancel it come April and change to this I have no idea. But this app is so complicated to set up and use. It is a waste of time. I had to create a new email just to use this with PayPal. Otherwise paypal would delete my current PayPal, PayPal credit account, PayPal debit card, PayPal everything and sent me up a new one with that the same email. Why? I have no idea, why can’t it just seamlessly link up with my existing PayPal everything? Also come to find out none of my PayPal card readers or receipt printers will work with this new app, so I will have to purchase all that stuff new. On top of that I have tried at least 10 times to link my bank account. It will not complete this action. So I definitely will not be using this for my point-of-sale, why would I choose an app to take payments from people just to have the money just sit in this account and never be able to transfer to my bank??? So now on top of a new PayPal account and a new account with this stupid app. I also have a Gmail that I don’t need. In my opinion you would be better off just to download Square!.Version: 7.43.0
✓ Really wanted to like this, but support abysmalHave had the Zettle system for a few weeks now, and generally the CC and PayPal payment system work great. However, Venmo fails EVERY time, with customers getting a “Your payment method didn’t save” on the Venmo end and “ Couldn't perform operation. Please check your network connection and try again.” on the Zettle end. Unfortunately, that is where things go off the rails. Been on hold on the phone for over 45 movies a couple of times now… nobody picks up. Submitted numerous requests via the “Chat” support over the past week+… never gotten a response, in the app or via email. Submitted a request for help via Insta and Facebook messenger… No response but a bot “We’ve received your message… Bottom line, the service/support is awful and non-existent. Really wanted to use this instead of Square, but I’m not sure if anyone actually exists in their support department, and clearly they don’t care about helping customers. Beware if exploring different payment solutions..Version: 7.36.0
✓ Repeat payment not workingHi using the latest version of the iOS app and a new Zettle reader . According to the info repeat payment feature should function however it is not available . I’ve had a notification that someone replied to this however I cannot possibly find what that reply is .. fir the simple reason these reviews are not ordered by date they are millions and they are mixed up so I’m looking at reviews from almost 4 years ago mixed up with random recent posts it’s a total mess … and a notification that someone has responded is pretty useless without any ability to find the actual response .. so again repeat pay function unavailable .. info in help document incorrect ..Version: 7.16.0
✓ Developer knows this app is not safeZettle staff accounts have Full access to ALL of the business’ past PayPal invoices not just the ones created by Zettle but those created in PayPal going back as far as 2011 for our business. The developer knows this and admits it to us when we call customer support but they replied to my second review where I brought this to light with an erroneous reply making it sound like this doesn’t happen. Then they deleted my third review where I called them out for trying to hide this. Then they deleted my fourth post. So I’m assuming they will delete this post also. Perhaps if they spent as much effort fixing this major problem as they do trying to hide it then the app would be safe to use..Version: 7.61.0
✓ Very disappointed in the time to set upI had ordered a card reader and tried to set up an account with Zettle, two weeks before a craft fair I was attending. Despite speaking with their support team multiple times, they were unable to advise me on how long it would take or put me through to the team responsible for setting up the account. I have lost a whole day of sales and I have no idea if it will be set up for the second day of the show tomorrow. To make things even more frustrating I was talking to another first-time exhibitor who had chosen a different provider and was able to set up their account in half the time..Version: 7.61.0
✓ When it works it’s greatThere are occasional glitches in the system, either the app doesn’t open or the socket reader doesn’t connect. When it happens in the middle of the rush we loose a lot of sales. Than we start trying to switch on and off which sometimes work, but most of the time it just starts working again a while later like nothing happened.. we contacted customer service about it and they said it must be our iPad -which is a brand new pro - but all other apps work well so I doubt it. When it works, it works well..Version: 7.45.0
✓ Enhancements NeededWe have used PayPal Here since 2015 and also used Square for a period of time before they raised fees. With the required shift to Zettle we decided “stay” but, after setting everything up we are considering going back to Square. (Note: we use the app on an iPad). The good: product tiles make it user friendly for ringing up sales. Areas needing improvement: Tip settings to allow business to set pre-determined $’s or %’s. Tipping ability on the app UI vs on the tiny screen on the archaic card reader. This is problematic for visually impaired customers. With PayPal Here we would just flip the iPad and ask the customer to follow the prompts to complete their transaction. Now you are forced to awkwardly ask if they want to tip you or have them deal with the tiny screen where they often pass right by tipping. Manual card entry seems to be nonexistent so if someone has a faulty chip you can’t take their payment. The (archaic) reader also needs to have a swipe option as not all cards have a chip and sales are lost for those customers using gift cards and some debit cards. I can only hope your Product team improves Zettle as the reviews make it very clear your clients are not happy..Version: 7.43.0
✓ Not very intuitiveThis app needs help. Adding users is almost impossible and takes multiple attempts. The Zettle team needs to be fired. The do not understand common sense when it comes to documentation. They do not trust a Bank Statement information or a 15 year customer. They tried to sign me up as a second account to the a same business rather than delete one created three years prior and was still attached to our checking account by our prior treasurer, amazing..Version: 7.46.0
✓ IZettle held back £2,765 for no reasonI have opened a new business thus requiring a card taking payment machine. I signed up to iZettle. Received a card machine and took my first transaction for the value of £2,765. I released the goods only to wake up the next morning reading an email from ‘iZettle safety’ stating they had been informed my business had dissolved and therefore will not place the funds into my account. You can imagine I was profusely frustrated as I am a sole trader and do not have any workers or individuals who would have informed iZettle of that information, but more importantly my business is anything but dissolved! I was astounded they didn’t contact me to verify such a consequential claim. I immediately got on the phone to iZettle to be told I have to respond via email and sit tight for days for a response as they cannot discuss these issues via telephone! So now I am waiting for a response, not having a clue if I will receive my payment or not. Feels like I have been robbed £2,765! What’s worse is at the end of the email, I settle wrote ‘have a nice day!’ Almost as if it were a prank. Incredibly un professional and as far as I’m concerned at this moment in time iZettle is fraudulently retaining a lot of money that is owed to me. I would use a different company. You can’t get worse than this!!.Version: 5.24
✓ Good app but can use some improvementI loved “PayPal here”, had to switch to this new system and still am figuring out the pros and cons of the new one. Overall, quite user friendly For those who have issues with tax: I freaked out at first that it “doesn’t work right”, but all you need to do is go under settings -> taxes -> turn off the “include tax in prices” function That said, I’d strongly suggest developers have it turned off by default and just give the seller an option to turn it on if needed as tax is generally added on top of listed price in majority of cases.Version: 7.8.0
✓ Not dependableMy first card reader was delivered defective. Although it was replaced, it left me in a bad spot for my business as far as running cards during the busy holiday season. Card reader number 2 arrived and worked very well for me for a month, then got fried when I plugged it in to charge one day. The charger is a reputable brand and is stiff functioning fine with my other devices. Idk what led to this happening, but regardless, I need a credit card reader that is robust and dependable. I like the merchant fee structure and the apps smooth functionality. The weak point is the reader. I’ll be going back to the company that I used prior to Zettle. Sorry to say..Version: 7.35.0
✓ App randomly reset itself, customers walked outThe machine itself always worked fine until I got a new phone. I checked that the phone worked on WiFi and Bluetooth in advance of using it with the card ready, but the card reader reset itself with no notification to me! I don’t even know if that was because of my new phone or something else. I spent 40 minutes on a phone call with a useless advisor who didn’t listen and made me reinstall the app and reset everything on my phone while a growing queue of customers became impatient and several of them left. Then after all that she cut off the call. I called back some hours later when I had dealt with the chaos and spoke to a different advisor. He told me how to reset a setting on the app that took 2 minutes, that the first advisor hadn’t even mentioned, and the card reader now works again but I have lost sales and apparently iZettle will not compensate me in any way and will not even take a complaint report, I have to email separately. Terrible service..Version: 5.29.2
✓ App continuityDisappointed that the app for the iPhone and for the iPad have different capabilities. We have ran this on the iPad at our main store for nearly two years so when we opened our second store we bought a mobile so we could do other things with stock photos but the app doesn’t work the same and we can’t add multiple individual amounts to a sale. Only offers a refund option rather than a store credit or exchange function. On the whole a good enough pos but a few tweaks would make it perfect..Version: 7.28.0
✓ No transfer from PayPal Here to the ZettleThis seems like a cool platform and seems like an answer some of the questions and things I’ve been sending to PayPal over the years, but there is no easy way that I see of simply transferring everything you have in PayPal here To Zettle. Is it allows you to import from a Excel file, but there’s no way to export your items from PayPal Here... this is simply a software addition that people can make happen probably in 10 minutes. We used to be able to see our full PayPal here catalog from the PayPal website until PayPal redesigned their entire site. Now we’re stuck only using the point of sale from an iPad. I’d like to try out Zettle, but I will wait until PayPal put some form of transition that easily into both software’s, otherwise there’s no way I’m spending any money to have someone reset up an entire new point of sale that’s with the same company when the company (PayPal) can simply set up a way to transition. We have over 75 items in PayPal here, this would take numerous hours if I had to pay someone to do it manually..Version: 7.8.0
✓ Pay pal here is better. zettle pay more, get lessSo far, I am not impressed. I was enjoying the great life with paypal here, free card reader, can swipe, do chip, and manual entry. Didn't like the fees for paypal and instant transfer, but better than a monthly fee. Now, I have the same fees with zettle, BUT I also had to pay for the reader, I can't swipe, and I have to pay an additional 3.49 % fee for every manual entry. I guess I won't have anything left after zettle and taxes get done. During a time when we are all struggling with higher prices and less income, you are a bottom feeder that takes the worst kind of advantage. You should be ashamed of yourself..Version: 7.45.0
✓ Waiting to be paid !!For years when it was I Zettle you could always count on actually getting your money. Despite it being your money, PayPal thinks otherwise and if it’s a large amount they will hang on it putting up endless hurdles to jump through before you get it. We received only 20% of our Xmas credit/debit card payments - trying to speak to anyone is impossible and their online chat just puts you into an infinite loop of selecting options that will inevitably put you back to the start. We still have no idea why are payments appear suspended which is both damaging cash-flows and making budget forecast’s impossible..Version: 7.64.0
✓ Setup not smoothReceived Zettle Reader and paired with iPad. Trying to complete “Getting to your Payments” section and clock just spins and times out. Both devices are charged and reader is active on app. IPad has latest download. Reader cannot be charged with iPhone cable. It comes with its own charging cord but not an adapter for 110 outlet. You can use an iPhone adapter but that means to charge the Reader you have to charge your iPhone and Zettle separately on same 110 adapter or find a USB connection. When traveling it just adds one more thing to deal with. There’s no information how to manually process a credit card or to see where your money goes on the Zettle website or PayPal website. Both just have sales information only. Maybe that will be clear once I complete the “Getting to your payment” setup but I have a show coming up and this setup hiccup is frustrating. I was happy with PayPal Here for years. So far Zettle isn’t better..Version: 7.44.0
✓ Needs work, Not Nonprofit-friendlyIt certainly can do more than PayPal Here, but it’s not better for our nonprofit which needs to use this to take donations. There doesn’t seem to be a way to set up “Donations” as a “product” without having a set amount or being able to change the amount in the transaction. Even when the customer does enter their name and email, the transaction on PayPay 1) does not show the name and 2) just shows the net amount, not the donation amount and fee. Those are needed for accounting and it’s a pain to have to take extra steps to go back into Zettle and figure all that out. Also had a problem with a screen locking up. Closing and reopening the app just brought me back to the same locked screen. I had to disconnect the card reader before reopening the app to get going again..Version: 7.44.0
✓ Such A Shame About Your Payout PolicyThe hardware & app actually work ok, but the payout system is sadly lacking. I can see no reason why it took almost two weeks to send me my first payout, and the ‘one to two days’ claim is disingenuous at best. To then not even apologise and try to blame my bank for the delays is bang out of order. PayPal routinely pays other receipts direct into my bank account, which takes minutes, not days. I also don’t see why I should wait until Tuesday to receive takings from the previous Thursday. It’s unnecessary. Online banking doesn’t shut down for four days at weekends. What are you doing with everyone’s money between Thursday & Tuesday? Account closed..Version: 7.39.1
✓ DisappointedThis is my second year using Zettle with an iPhone, but the last couple of days has been a nightmare, it has frozen on the “sell” screen, no amount of deleting it or resetting phone works, I spent an hour with the helpline and it still will not work, it seems that when I reload it from the cloud it reloads the same fault, It will not delete from the cloud either, I have reached a dead end. Addendum Contacted by Zettle technical help with a fix which worked, thank you, Still annoyed that it happened if I did not have an old iPhone I would have lost three days takings..Version: 7.19.0
✓ Good but… No offline mode for cash salesI have been looking around for POS solution to replace our old till. I thought I had found the solution in this app as it has a very easy to use and setup interface, all was going well until I discovered you cannot process cash sales while your internet is down. I don’t think I can put up with the complaints from the Luddites we employ if and when our internet goes down and we cannot process a sales. Developers please sort this out as I have found I can do this with the Square POS app. Thank you for responding to my comments above. We do really need the checkout to function for cash sales if the internet is offline. I understand you cannot take card payments but please let us record a cash sale. Thanks.Version: 7.15.0
✓ Not a replacement for PayPal HerePayPal is sunsetting PayPal Here, a slick and functional app we use to take card payments from our customers. We are being forced to transition to Zettle, which is an absolute horror show at this time. Zettle cannot be set up to allow customers to choose how to tip. We have to choose for them, either % or $. Not cool. In order to refund a charge, we have to start in PayPal then follow the receipt detail to Zettle, where we are finally allowed to refund. But, big but here, the Zettle website page to show the refund details is a 404, Not found! Seriously! And once I get this 404 page, I have clear cache in order for ANY page on the Zettle site to come up again! There is supposedly a means of entering a customer card manually. Which we sometimes have to do in areas without good cell coverage. But the setting to allow that won’t turn on… Long story short, PayPal has rushed into this deal with Zettle and it is us, the end users who will suffer..Version: 7.42.0
✓ Cannot loginAfter I enter my account email, the next screen resets and asks me the email again. The screen does not go beyond. I have uninstalled the app several times. I have also tried options like using phone data only for login or wi-fi only to login but still unable to login. I even called Customerservice and they do not know the answer. They mentioned it is something they are aware but don’t have solution. Please help, what it the solution. If you are updating the app every two weeks as you mentioned on this app. I do not see any updates to this solution..Version: 7.49.1
✓ Utter garbage!!I bought my Izettle machine more than a year ago and have been trying to set it up for the last year with no success. I do not speak Spanish but when I bought the machine the packaging was in English so I assumed it would have support for English speakers. Clearly not, I speak enough Spanish to provide the information asked of me when setting up but each time I try it says there has been an error, or it can’t find my business. I have sent email after email in English and have received a useless reply in Spanish, which when translated still does not help the situation. I have a small bar in the south of Spain, I didn’t think setting up a card machine would be so much hassle! I have since bought a sum up machine and wow! Took me five minutes to set up my account and start using my machine, unlike izettle which I have spent more than a year trying to set up with no success! Disgusted does not say the least! Avoid this service at all costs, if you’re looking for a similar service that actually works then 100% go with SumUp!.Version: 5.39.1
✓ Doesn’t Work With iPhone 11I really wanted to love this app because I already have a PayPal business account that I use. However I haven’t yet been able to get past the login screen on the Zettle App and I’ve contacted PayPal support multiple times and no one has been able to help me and has failed to follow up with me. My iOS software is up to date so I don’t know why I can’t even get to the password screen. The app works on my iPad but for some reason I can’t use it on my phone which is what I wanted so I will be returning the Zettle if PayPal Support does not find a solution for me..Version: 7.24.0
✓ Zettle App Doesn’t Work on iPhone 8 PlusPlease don’t advertise that Zettle works on the iPhone 8 Plus. It just doesn’t. Was told it was a known issue and that they would follow up with me. After two months of no reply, I followed up and Marty (the real MVP) helped me figure out there’s a bug that keeps Zettle app from connecting to my location services and my Bluetooth, even though both are on. Since I’m not going to go buy a new phone when this one works just fine and Zettle just blames Apple, I’ll have to go to a competitor. Why advertise that Zettle works on iPhone 8 Plus when it doesn’t? Wasted my time and money and damaged my relationship with this brand. Worst part is, they won’t give me a refund until they have their Zettle card reader in their hands (return label is on the way.) If only PayPal wasn’t such a behemoth and had more people like Marty who were actually trying to help. But if tech support doesn’t have a solution, they don’t have a solution..Version: 7.23.0
✓ Not ready and not realisticThis product has been released before all the bugs are worked out. Many of the policies and restrictions it places on a retailer prove that the people designing the system have no idea how to run a business. Examples:only the person who made the sale can issue a refund. Only the owner of the business can adjust an inventory number. The customer name is not attached to the sale so if they have an issue and you need to look up their sale to issue a refund or make any kind of adjustment you can’t locate them in the system unless you get lucky and they paid with a CC and you can match up the last 4 numbers of their card. Just to name a few issues….Version: 7.59.0
✓ Nice and simple in the wrong waysNice and simple in a lot of ways but in others it is impossible to navigate. The categorizing feature is really hard to work with and you can’t customize very much. Also allowing tipping but having it as an option AFTER running the card would be nice and if it showed up on the iPad instead of the Zettle card reader. All in all it’s straight forward and easy and has some really nice more detailed features. It would just be nice to have more flexibility with the more basic stuff.Version: 7.40.0
✓ Dreadful customer serviceWe have this system in our retail shop but unfortunately when there is a error with this system the customer service is awful! They send you a standard reply if you contact their support but they never follow it up. We have been without the online stock control working for over three months. We have telephoned, emailed so many times. Sometimes we receive a standard reply saying they will contact us but they never do. I would suggest you do not use a company like this if you are a small business that relies on good customer care when something goes wrong. We are still without a working system and worse than that there is no effort being made by Zettle support Uk to follow this up and fix it. Dreadful service! Your Houseplants.Version: 7.40.0
✓ Useless without cardholder not present functionZettle make it impossible to accept card payments over the phone. Forced onto Zettle after PayPal wound-up PayPal Here without any notice. Zettle offers some improvements on PayPal Here’s features, but lacks the fundamental functionality needed by any business to input a customer’s card details manually for phone-in sales. Zettle seem to wrongfully presume that all customers use mobiles/tablets in the event that they are not present to make an in-person transaction with their card. The lack of this basic manual input functionality has the potential to cost us five-figures per year in lost revenue and is a major concern moving forward. What do we tell our phone customers now or customers who want to pay an invoice by card? Go shop elsewhere? There is a clear lack of understanding of how real businesses actually work. Without this functionality, it’s not a serious card payment system. It’s ridiculous and needs to be addressed. Addendum: Their response confirms everything said above..Version: 7.18.1
✓ Good Options but an improvement is highly recommended. See review!Good options but one important option isn’t currently available for having the tax to auto-populate as you are entering transactions manually without having every SKU in the product library. You have to turn on the tax every single transaction if entering an amount and description from the Amount selection on the left hand side. You MUST add an option for having taxes to auto populate when entering transactions manually. No Way should a merchant have to remember to edit the tax for every transaction! Good functionality and additional payment options compared to PayPal Here..Version: 7.9.1
✓ Just the least friendly user interface and customer supportMy gosh am I disappointed with this heap. I made an account and ordered a card reader. When I tried to connect the reader it required a bank account which is fair but then it demanded I send a picture of my license for verification. I reluctantly did and it declared me a risk and permanently locked my account. I talked to customer service and they could not fix it or tell me why I’m a risk. I tried to return the reader but PayPal won’t do it because it’s a Zettle product (are they separate? You’ll never know). Called customer service because there is no return option and the chat center is miserable and was told they would email me return info…they did not. Called a week later and the promised to send a return slip within 48 hrs via email and I verified they had the right email…still nothing. I am getting this thing returned and going with square, screw zettle..Version: 7.28.0
✓ What is a sales rep?My wife used to be able to log into the Zettle app on her phone while I was simultaneously logged into the Zettle app on my phone and conduct proper transactions. Now we don’t know how to get her to use the app on her phone, so I set her up as a sales rep whatever that is and we still don’t understand how to get her to have access to this app installed on her phone. What the heck is going on???? Ok after superior troubleshooting on my part here is the solution: I cannot have my iPhone’s wifi on other wise my app install will over ride hers. After turning off my wifi she can now connect to the card reader and conduct sales. Regarding the ‘sales rep’ feature - this means nothing in the workings so best to ignore..Version: 7.64.0
✓ WARNING!!!!Do not buy this device!!!!!!This on the skin of it seemed like it was going to be perfect, nice well built device easy to use, until it came to them paying me !! They claim two day clearance, bearing in mind this doesn’t include the day you take the payment or weekends! So I take a payment on Tuesday = we’d/Thursday clearing in my bank Friday so I write out cheques to suppliers Only to be told they have frozen my account 😡 as they thought I was taking deposits. after providing invoices to prove otherwise and explaining the necessities of the money being deposited for the Friday I get no reply 🤔 So I call and get the rudest sarcastic person on the phone who apparently has no manager and the security department doesn’t have a phone, can only be contacted by email and they might not answer for 48hrs so basically I have no say in anything that happens with my money and to go f#%k my self ! After several more emails they agree that I’ve done nothing wrong and still pay my money in late so you can guess what happened to the cheques I sent out 🤬.Version: 7.19.0
✓ Payment needs to go into your business accountPayment made through the reader needs to go to your business account not the PayPal account, it should at least be an option the transaction is in person the seller can issue a refund. Another improvement I could see is being able to add or change bank information on the app itself, and not having to log in online, and add or change it..Version: 7.17.0
✓ It does the job but with issues attachedI am a gigging musician and there are a couple of gigs where they encourage us to generate tips for ourselves which is great. So I bought the izettle and as I use my iPad for lyrics I thought it was a perfect fit as izettle does repeat payment. About 5 times in a gig the izettle loses connection and it won’t repair unless you repair manually, as the device is pointing away from me I only notice this if some goes to tip me and they have a confused look on their face. I then have to go back into the app and reconnect with the matching number etc. This is a major flaw for me as I have definitely lost out several times because if this….it could be to do with the app not being on my screen, but either way it’s ok…but for my use it has some massive issues…..would I recommend to musicians …yes and no…repeat payment is key but the unless I stop after every song and check it’s connected by checking the app there is no way of guaranteed solid connection.Version: 7.13.1
✓ New redesign has no dark mode settingI’ve been using and moderately enjoying Zettle for like 6 months now. When I logged in today there was a notice about a “redesign” and everything was black text on white backgrounds. I have vision issues and looking at this made my head hurt, so I went looking for a dark mode setting to no avail. Then I went to the PayPal website for assistance and the person on the other end told me it was in settings and when I said I couldn’t find it and asked for his help, he gave me a telephone number to call. I’m a millennial, I’m not calling anyone..Version: 7.67.0
✓ Tip limitationsLimits how much customers can tip you. Developer responded by saying that is to prevent customers from accidently putting in their PIN as the tip. What was wrong with the old way PayPal did it where after putting in the tip it told them the total and asked if it was correct instead of saying that big of a tip isn’t allowed? What if their PIN is 0001? Do you have something in place saying the tip is too low? It’s sickening after what the service industry went through with covid that people are trying to be generous and help us get back on our feet and your placing asinine arbitrary limitations on that..Version: 7.20.0
✓ NEVER EVER EVER USE THISNEVER EVER EVER USE THIS. I got the Zettle for the one in person event I go to every year. All my other sales are online only. I have 6600 sitting in it right now that I cannot access for 6 MONTHS! no explanation. Called talked for 2 different people who could not tell me why. They sent me the email not even a minute after I submitted my business information. My account is apparently “high risk” I sell horse tack, most of witch I make myself. How is that high risk? I’ve never once had a claim against me. I’ve been using my personal PayPal account for over a year doing thousands in sales with no issues until I tried to open a business account for Zettle. My business is legit and all paperwork was filed through the state properly. So if you want PayPal to basically steal thousands from you and hold it for 6 freakin months then be my guest. They told me they would charge me a high volume fee to dispute this, it’s my money I earned it so you want to steal it to dispute a false claim that I’m sure some computer came up with if you cannot give me any type of explanation. 6600$ to a small business is a lot of money. And with taxes comming up PayPal has completely screwed me. Thanks a ton 🙄 again NEVER EVER EVER USE THIS..Version: 7.44.0
✓ Don’t use them!Tried to order the advertised discounted card reader and one at full price, it removes your discount and charges you full price for both. Badly coded or just falsely advertising? I sent an email asking what the procedure was to close an iZettle account as I couldn’t find it in the app or on their website. They replied stating they had closed the account. No confirmation needed, no questions as to why, are you unhappy, wham and gone! Awful company with no proper policies and no customer service skills. Called them and they say “you will have to re-register”. They also confirmed that even in situations such as this management will NEVER speak to customers! I wouldn’t trust them with a last years birds nest let alone my money! *update* Their customer service has been in touch to say “oh, it was a misunderstanding, just re-open your account”. They seemingly have no comprehension of making customers angry and don’t care either. I took a look on line and all similar complaints about how awful they are and don’t care a jot about customers..Version: 5.25
✓ Can’t see the menu in the app outside!!Lovely well presented machine. Looks smart and professional. The only let down is the app. Somebody decided to grey out all the non selected items on the menu. This is super handy when outside as you can’t read it. Apart from the app being made by an indoor person I would highly recommend it. The app is updated regularly but can never notice any improvement or changes. Over the past 4 years of use the name has changed and the amount total is now in bold. Still the horrible hard to see menu on the left. Still hard to see. Not one of the many updates have help me as a user. Someone is getting paid a lot of money to tweak the app every couple of weeks. Reports should be able to compare year on year but they don’t. Numerous attempts to get the sale forecast correct but it’s still wrong..Version: 7.49.1
✓ You should have a back up plan in placeI’ve been using Zettle for a few weeks now. It works, sometimes the reader is disconnected, and it takes a minute to get it reestablished, which is a little inconvenient, but for the most part I haven’t had any problems. Unfortunately, today the reader would not connect and I tried multiple phones and multiple times to make the reader work and I was unfortunately losing sales because of my inability to accept credit cards. I would not choose this app and would definitely elsewhere or it very least have a back up plan in place so that when the reader goes on the fritz, you’re able to survive..Version: 7.57.1
✓ Do not use or get this appI waited more than 2 weeks to get approval to use Zettle they needed documentation etc . Every time I called I was transferred from one department to another and had to explain my self over and over again nobody would understand that I just wanted to be able to use the app. The app was installed but it would give a message that I needed to be approve and neede to call but it was useless in the meantime my business was needing a way to process credit cards it was so frustrating don’t get this app the people who answer the phone are useless.Version: 7.17.0
✓ Needs workMy company used PayPal here about 2 years and we have gotten use to it. We thought Switching over to kettle would be smooth since PayPal created both systems. We had to redo all of our inventory. The variation set up is completely different from PayPal here and sometimes difficult to setup. I don’t like when taking a sell and you need to create a item that’s not set up in your inventory it doesn’t have a quantity option you can only add one item to the cart. The worse part is the money from sells are not available until the next day unlike PayPal here your money is instantly available in your PayPal account. I think if they fix some of these issues it could possibly be a nice system..Version: 7.21.0
✓ Awful tax managementI can’t stop hating zettle after having a wonderful experience with PayPal Here! It’s just awful! I have a hundred of items and in order to sell them in different places i have to manually change tax rate on every single item I have! There is just no way to change it all at once! You can create a new product with a new tax but there is no way to just switch between taxes, like it was on PP Here. Even though they have a “default tax rate” option, it doesn’t mean that it will apply to all your existing listings, it just means that a new product will have it. And only this one issue makes all experience with zettle below 1 star. Annoying! Their software developers are unprofessional! If you have option to use another card reader software, don’t chose this one, you will suffer! By the way, I contacted their support, they suggested one very complicated method to go around, which I wasn’t successful to reproduce, and they said that there is not a very big chance that they will change anything or even point to the issue to the right people. I will be leaving my detailed reviews until right people notice the problem..Version: 7.60.0
✓ Not that greatThe design of the card reader and holder is very confusing - there’s a bar of light on the holder that is at the base of the card reader and people keep thinking they need to insert the card into the light. I’ve had to put tape over it to help people see that they slide the card into the card reader parallel to the table. Also, I am in health care and I have no idea how I will take people’s HSA cards, which don’t have chips. With the older PayPal Here, you could still slide cards in the reader. I guess I’ll have to hand input the HSA cards which means I lose more money in fees. Additionally, I have to select either “amount” or “percentage” for tips. Half my clients like to enter an amount and half a percentage. The old system you could switch back and forth. This is a no-win feature for me and my clients now. I am seriously thinking of switching to a different vendor for my credit card needs..Version: 7.40.0
✓ Terrible-stopped by business from tradingLike a responsible company they requested evidence of recent transactions that I provided immediately . As a Ferry Pilot company we take payments from all over the world usually in the tens of thousands. Zettle has a £5000 limit which means transactions are broken into smaller ones. My next set of transactions I was asked for the same evidence: website, invoices etc. That I provided straight away. No response from Zettle. I rang customer service 5 times. Apparently you can’t talk directly to the safety team, you can’t talk to a manager and basically they can do nothing to help after blocking my account. This company is an absolute joke with a terrible communications infrastructure, appalling customer service and is not fit for purpose. If you’re going to block a customers account and therefore stop a business operating you should at least have a way to be contacted or have the common decency to contact me/the affected company directly. I have staff waiting to be paid, expenses to be paid and you have ground my small business to a halt and cannot be communicated with to rectify this. Do not use this terrible company or PayPal for anything-they make business almost impossible.Version: 7.8.0
✓ Not a fanI loved PayPal here. Great rates. $$ Instantly in your PayPal account. Easy to read reports. Ability to turn off signature (hello, we’re still in a pandemic!). I switched to Zettle, the reader is great, the layout to sell is easy. However, the $0.10 per transaction is awful! It’s the reason I never used square. It’s not a big deal on larger purchases but if you have small ticket items, it’s a downfall. I still can’t get into reports easily to see daily sales and a tally of different items sold. There’s no ability to turn signatures off, and I absolutely hate that I have to wait for my funds! During the week isn’t bad-next morning. But Saturday sales I didn’t see till Tuesday. Seeing the auto deposits with PayPal here also allowed me to see that my transaction went through-instantly, no wait time. I really hope you take feedback and make some changes..Version: 7.10.2
✓ LOST RevenueI need too seriously know who to send an insurance claim to? I've lost so much money in a month that your going to put me out of business. Yes PayPal Here was flawless and someone needs to be accountable for the unacceptable decisions that thousands of people are having to needlessly go through.I can no longer do business over the phone because I can't do manual transactions. This isnt business baby school learning about card card fraud 90% of jus came from PayPal Here after years and years and to be insulted by being charged more for manual transactions because of insinuating we could enter a credit card fraudulentlyis ridiculous. I I can figure out how to do manual transactions like ASAP I'M HISTORY. I'M DONE WITH BABY BOOT CAMP I HAVE A BUSINESS TO RUN. ..Version: 7.47.0
✓ Lacking some basic featuresWas not able to enter card numbers manually (card reader hasn’t arrived yet), and not seeing a “link to pay” option which was mentioned as a feature. Not sure if these have been removed for some reason, but makes it challenging given our customer base. Would like to see these features included or have instructions that match the actual app (everything online is for a Zettle Go app which doesn’t seem to be in the App Store anymore) before we start looking for other payment processing options..Version: 7.21.0
🙂 PayPal Zettle: Point of Sale Positive Reviews
PayPal Zettle: Point of Sale works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PayPal Zettle: Point of Sale.
⛔ PayPal Zettle: Point of Sale Problems
