- 93.0LEGITIMACY SCORE
- 95.0SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
Smoothie King App Complaints & User Negative Comments 2024
Smoothie King app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Smoothie King? Can you share your negative thoughts about smoothie king?
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Smoothie King for Negative User Reviews
✓ Can order when store hasn’t actually openedThis issue is over an year old. There are other reviews about this. You can place an order when the store is suppose to be open but the employees haven’t arrived yet. You show up to pick up your order and no one is there. And to add to the hassle, the store can not issue you a refund and the app will not issue you a refund. You have to go back to the store when it is open and prove what happen. This has happened twice to me. It is a major flaw with this app. I gave two stars because it is awesome when it works but an major inconvenience when it does not work..Version: 4.8.0
✓ No way to get refundI purchased 2 smoothies on the app on August 3, 2021. Not even 5 minutes after I placed my order I received a phone call from the store I would be picking up my smoothies from. I was advised the ingredients needed to make my smoothies were unavailable until the afternoon. The person on the phone asked if I wanted a refund and I said yes. I was advised the refund would be in my account in 3 to 5 business days. It’s August 12th and still no refund. I have also called the store and then was given a corporate number. I have yet to hear from anyone. I have left several voicemails and emailed using the app. Save your time and money and just order from somewhere else!.Version: 4.6.0
✓ SmoothiesIt's ok but boring mostly.Version: 1.4
✓ Horrible app, don’t useI have attempted to place orders at different locations of Smoothie Kings in my area, and each and every time the stores don’t receive my order even when my app and credit card say I have been charged. This needs to be fixed ASAP. As it’s not just one location having difficulty in finding my order in their system, it’s multiple locations, it must be an error between the communication of the app and the store where I placed the order. It’s really weird that I’ve been told my credit card has been charged, but Smoothie King staff don’t see my order in their system. Smoothie King, get your stuff together.Version: 4.6.0
✓ Discounts NOT GREAT…here’s why!I use your mobile app out of convenience to order ahead. I saw a discount that was ‘Buy 2 get the 3rd one free’ with some minor stipulations as to the size of the smoothies. The discount was to expire the next day so i wanted to order for me and 2 others. Followed all the stipulations to get the discount of the 3rd smoothie to be free and it did not come out as free. I instead got the lower discounts applied to my order instead of the better discount/deal being applied to my order. If this is how you have people use your app you should not be offering a 3rd smoothie for free deal. A value that is much greater than the other deals that were applied to my order! While on my way to the store I called the store and asked them to cancel my order just so i can re-order without any other deals applied. The employee told me it didn’t even pop on her screen yet and she already had 5 orders ahead of me and i would have to wait 15-20 minutes before she could even cancel my order. I got to the store and she said she had not had the chance to cancel the order yet so i waited inside the store. Again, the inconvenience of it all because your app does not apply the best deal first. What should have been maybe 10 minutes was more like 30 minutes because of the wait and hassle of the app..Version: 4.8.0
✓ Smoothie King #1 Freezing Mobile AppI love Smoothie King. I go here almost every day. Though the mobile app has been buggy for awhile. I assumed it was my signal but even with wifi it still freezes a lot. After clicking Order Now the app is stuck on Loading Screen, Freezes, and shuts down. It takes half an hour to get it to load, by then I’m already at the store. Also after selecting a previous smoothie order, I can no longer customize it. Please give the option to customize when quick selecting past orders..Version: 4.6.0
✓ Devs and UI Designers Should Be FiredThis app has a number of unaddressed bugs, a difficult to use user interface, and missing features. Who designed this mess? 1. Bug: When adding a previous order and removing a single item from the order the item removed is incorrect resulting in my order being fulfilled incorrectly by the store. 2. Features: There should be a way to save favorite drinks and orders in this app. There is no way to do that. It barely remembers what I ordered last time. Sometimes that doesn’t even work. Modifying a previous order results in incorrect order fulfillment (see above). 3. Design: The UI is atrocious and slow. This app always asks to find the nearest store. It should remember my favorite stores and not have to start over. It requires too many button presses to get to a product selection. The color scheme of the product options is horrible and takes me 5 minutes to find one Ingredient in the myriad of options. Starbucks knows how to design product customization options. Please use them or Chipotle as a model to design a good UI. Fix the confusing color scheme in the product customization list. Also there are ingredients that the store has that are not listed in the smoothie product options (e.g., raspberry). I summary, please fix this app. I can’t believe anyone even uses it. It’s incredibly frustrating and wastes my money by ordering the wrong thing!.Version: 4.8.0
✓ Can only order one….I find the app overall convenient, as long as I’m only ordering for myself. Unfortunately, I have two daughters who also love smoothies, and one of them loves the smoothie I order. The app does not allow me to order more than 1 of any type of smoothie. For example, I enter a 32 oz smoothie for myself and add to cart. I go back to add another of the same type of smoothie in another size and I’m only given the option to update my original order for that type of smoothie. I can’t order an additional one. So my 32 becomes a 20. I can only order multiples of exactly the same thing. My 10 year old doesn’t need a 32 oz Hulk Smoothie. 🤷🏼♀️ Would love to see this corrected so that I don’t have to do multiple orders. At the moment, I was wanting to order for delivery since I just had surgery, but it will require 2 orders- and only one of them will meet the delivery threshold..Version: 4.8.0
✓ Missing a couple of itemsOverall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this..Version: 4.4.0
✓ SO MANY BUGSThis is the buggiest food app I have ever used, and it’s been like this for years! The app has just continuously sucked and it makes so difficult to order. One time my points in the app went down to -50 after I used a reward. The cart section of the app is where most of the trouble is. God forbid you try to add two different sizes of the same smoothie to your cart, the user literally has to figure out a workaround for things like that. And if you manage to get those two different sized smoothies in your cart, good luck making any changes. The app does not properly register which smoothie your are editing, and will apply your changes to a different smoothie. I frequently will have two small hulks and one medium hulk in my cart, will try to delete the medium hulk, and the app will delete my two smalls instead. That’s a regular occurrence for me and has caused me to order incorrectly or order more than I needed. This app is seriously infuriating to use..Version: 4.8.0
✓ The app has multiple broken features.I’ve been using this app for more than two years now and quite honestly it’s a pretty terrible Interface. Let’s start with the fact that It can’t remember any mobile order that I’ve ever made. It did it one time but now it’s just stopped. That feature hasn’t worked for a while. Also, what’s up with the two QR codes? One is to pay, earn reward and points. The other is just to earn rewards and points. That’s pretty dumb. Lastly, the app gives you the option to connect Apple Pay but it doesn’t work. Whenever you do a mobile order you can’t actually use Apple Pay to fulfill it. For the love of Pete please fix this app. I love your products but in all honesty your app is really, really terrible..Version: 4.6.1
✓ RewardsWhen trying to access $2 discounts you have to swipe up to take advantage of the offer. The app does not allow me access to this feature. Therefore I am unable to get the $2 discount. I am a Regular customer and it is frustrating not to be able to use the feature. The staff has tried to help but were not successful. Management apparently does not know how to access the reward and refuse to give me credit. I’ve asked for help through email. The answer did not tell me how to unlock it. I have tried to delete the app and repurchase the app. I have turned my Iphone off several times. My efforts have been in vain. I Am Not Happy!.Version: 4.8.0
✓ UX tweak neededIf a particular smoothie king doesn’t allow tipping through the app the option shouldn’t be available. Compounding this UX issue, any coupons that were selected are then “removed” so it is necessary to exit the checkout screen and go back to the coupon selection screen - where it shows the coupons are still selected!!! Then user must go back to the order screen (order is still in cart) and only then the coupons are applied. Also if tips aren’t accepted an error message is generated, yet the user is required to manually remove the tip percentage amount. One more thing - this location does actually accept tips n credit cards IN PERSON, but not when ordering through the app….Version: 4.7.1
✓ Not Open During Business HoursThe location in Loganville near Grayson Hwy and Orzora was not open until 20 minutes after the scheduled business hours. The manager, Sheila, sat in her car until she noticed me taking down the phone number on the door. She proceeded to go into the store saying she’d issue my refund. I couldn’t wait. There were at least 10 other cars that had also left. When I called, she became defensive and was raising her voice. I advised I would follow up with the operations manager. This is my first time coming to this location and it will definitely be my last. The other location in Loganville off of 78 and Hwy 81 South is stellar..Version: 4.6.1
✓ Messy. Messy.Man I really love going to Smoothie King. Huge servings and everything I need being for options. But this app? A tragedy. The rewards? Never seen em. The website says I’ve spent over $60-70 in the last month or so but the app says they’re excited for my first purchase?! Not that I care that much about rewards but considering I only like to get 40 oz drinks it’d be nice to actually accumulate some anyways - since it is promoted. I don’t even know how this can be fixed. The app itself freezes any time I try order on it so I can’t even test it I’ll get purchases counted via the app. So overall it is trash and I’m going to test out Tropical Smoothie app to see if it’s better. They don’t offer as large of options I prefer but false advertising ain’t cool..Version: 4.5.3
✓ Hardly Ever WorksThis app is always messed up, and there are always issues with online ordering. I haven’t been able to place an order for the past several days because the “system” has been offline. Today I can’t place an order because “32 oz. in ‘Choose Your Size’ … is only available from Midnight on Thursday to Midnight on Friday.” It’s Friday morning now … Also, I’m not even trying to use the “Free Upsize Friday” coupon, which by the way wouldn’t apply to my order last Friday either. Even though I was overcharged last week at least I could place an order. Fix the bugs. You lost out on over $100 from me this week..Version: 4.7.1
✓ Absolutely corruptI’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us. Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points. She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that. Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.” When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app. So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment. Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities..Version: 4.5.0
✓ Has Potential to Be a Must-Have AppI love the design of this app, but there are a few areas that fall short for me. 1. The reward system itself doesn’t drive consumer loyalty. Smoothie King needs stronger incentives. 2. Emailed offers (which begin to arrive in your inbox after you’ve registered on the app) do not include instructions on how to redeem the promotion. I supposedly have a free 20 oz smoothie calling my name… how do I claim it? And what would prevent me from showing the cashier the same email over and over if there are no disclaimers or fine print? 3. Most frustrating of all is not being able to schedule an advance order during closed hours. I have to place my order during my commute if I want my order to be ready to pick up on my way to work in the morning, which is highly inconvenient. I love Smoothie King. I see value in an app rewarding customers for their loyalty and the ability to pick up your order without the wait. And the smoothies are delicious and nutritious enough to keep me coming back. For now I only plan to use the app to have an in-depth look at the menu as needed. If a few tweaks were made to strengthen the overall functionality, this would be a must-have app..Version: 4.6.1
✓ App StinksThis seriously has to be one of the worst ordering apps out there. I use apps to order ahead all the time and have never encountered a more confusing and dysfunctional one than the smoothie king app. Its just backward and so annoying trying to sctually order something. Take notes from Dunkin, Starbucks etc. as to how to properly design a functional spp. My biggest complaint is even as simple as not being able to use money on my gift card along with a healthy reward coupon . . . seriously. Its almost like they are trying to get me to not buy smoothie king. Shouldn be this difficult to design a well thought out, organized app. So frustrating..Version: 4.8.0
✓ Order Ahead Option Only Good When People Show Up For WorkI wonder if openers could have the ability to switch on the app when they are ready to start taking orders. I’ve found out the hard way (a few times) that you can order and pay ahead and then show up to a closed store. Smoothie King won’t refund in these situations so you go on to purchase another breakfast somewhere else, double dipping your emergency breakfast fund and putting you behind schedule. Then you have to go back another time and explain the situation and find proof that you ordered them, totally putting the burden on the customer because someone didn’t show up for their shift a week ago. I gave 3 stars bc it is super convenient when it works AND when the employees unlock the door so you can come in and pick up your online order rather than waiting in the car line as if you didn’t order ahead..Version: 4.6.2
✓ Unable to add receipts or sub ingredientsUsed to be able to add purchases from receipts that didn’t scan app. I went thru a drive thru and spent over $40 on smoothies in one trip and the cashier said she couldn’t scan for my points thru drive thru but I can add the receipt to my profile and get points. Unfortunately this is not true. Adding purchase after the fact to get the points no longer exist. Think I will check out Tropical Smoothie and see if they have better app/program. In regards to subbing ingredients, it will be a great benefit to be able to sub or remove certain ingredients for people with food allergies..Version: 4.5.3
✓ Clinton, MS LocationI recommend sending a shopper to the Clinton MS location. The never have the ingredients for the smoothie bowls. It always has this sort of odor in there I can’t describe. I placed an order online, get to the store and no bowl. I was greeted, it’s a friday and HAVE to have my bowls every morning. When. I was told there were no ingredients I didn’t get ask if I wanted something else, or offered my points, NOTHING! Not only I had to wait until Monday to get my money back because the manager did not know how to process refunds. I know this is not the way Smoothie Kings take care of business. I know this because my family love Smoothie King. I will not return to that location or recommend anyone to go there..Version: 4.8.0
✓ This app is so badMonths of frustration with this app led me to write this review so hopefully they can make some changes. I get Smoothie King weekly because I love it, and the idea of having a rewards system and ordering ahead is awesome, especially since the location closest to me always seems to be running very slowly. But every time I use the app I get various errors that oftentimes don’t make sense. The app only remembers my past orders sometimes, which in theory is not hard because I get the same thing every time. But when it does remember and I select re-order, it tells me the store has a different menu or the pick up time is unavailable. Additionally, unless I have blazing fast internet wherever I’m ordering from, the load time from screen to screen is abhorrent. Please make this app better..Version: 4.6.3
✓ NOT user-friendly.Very poor design and NOT user friendly. The app is not smooth at all. The rewards are not redeemable when you have credit added to your account. You can’t choose to pay with cash through the app (paying in store when you get there like you can with the Domino’s app). If you have added credit to your account, you can’t choose to save your credit and pay with your credit card at checkout. The app forces you to use your credit on the account. And even though you’re a member it will still charge you the $1 to upsize on Friday when it’s supposed to be free for members. If you have selected a “favorite” location, it still makes you search and click that location all over again every time before ordering. Many things to fix this app. I wish smoothie king would use the same developers as Chik-Fil-A or Domino’s for their app. It would make for a better customer experience!.Version: 4.8.0
✓ Fix transaction historiesThe app is constantly improving but the transaction histories are frustrating because they only show [basically] the total amount and if you applied reward credits but they’re not itemized - it’s one of those things where it doesn’t seem thought through because I can’t imagine a reason that would involve providing a receipt-like feature that doesn’t tell me what was purchased - the two most common reasons you may use this is to verify what you purchase was rang up right or if you had a drink you really liked but couldn’t remember what it was and not providing an itemized transaction record doesn’t help in either scenario so it becomes a question of what’s it really for?.Version: 4.5.3
✓ Worst app everThis is by far the worst app I have ever used. I have used it countless times over the past two years. It is extremely slow to pull up the main menu. It rarely remembers my past orders. If it does remember my past orders there’s only one or two past orders that appear. If I click to order again multiple times it tells me that the menu item has changed and I need to re-add from the menu. To which I order the exact same thing - no menu item changes. If I am able to add a previous order then I am unable to make any changes - say remove a smoothie or add fruit or whatever. Today I only had one previous order showing. I added it to cart and in the cart I tried to remove one of the two smoothies that were from my previously order. “Error. The merchant has updated their menu Please re-add your items before continuing”. AWFUL AWFUL AWFUL. I don’t know why I keep coming back to it and really not sure how this app gets 4.8 stars..Version: 4.6.3
✓ Checkout experience changed mid checkoutI feel like i just entered card info into a phishing site that harvests credit card info because the first time i try and checkout the Ui was minimal, and asked for my password and didn’t have apple pay as an option. after putting in card info i got an invalid password message and then the card details view didn’t load. hit the back button and, of a sudden, the checkout UI is as expected, apple pay and all. y’all better not have had some vulnerability that allowed someone to do some XSS shenanigans in your “mobile” (c’mon) app. ‘s a webapp in an app container don’t try and pull a fast one on me.Version: 4.8.0
✓ The worst app I have ever encounteredI have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business..Version: 4.4.0
✓ Worst Food Ordering App OutThis app has been getting progressively worse for the past 4 months. It’s slower everytime I use it. It’s now to the point where I can’t even use it. I just spent 15+ minutes trying to order through the app, but I had no success. The app does things like taking forever to go to the next page once you click on something, getting stuck in the loading phase, kicks me out of the app, or when I get to checkout, it sends back an error message. The app needs to be reviewed, edited, & updated. I haven’t been able to order on the app because of these problems for the past 5 weeks..Version: 4.6.1
✓ App. needs work, bigtime.I like Smoothie King quite a bit, but I find the app. quite complicated and unintuitive to use. Number 1) there is no “Cart” button. There have been so many times I started an order, went back to look at the selection of Smoothies, and then couldn’t figure out how to get to the Cart! Number 2) I once selected to reorder an old order from the app. I hit the submit button and nothing happened that indicated I made the order (i.e. no confirmation or e-mail). I checked the order history and didn’t see anything. I subsequently manually entered the order in the app. and subsequently received an e-mail confirmation for my manually entered order. When I showed up at the store, there were 2 orders with my name on it. Long story short, the “reorder” was from a previous web order, which picked up on the app. I tried to explain the situation to the store clerk who didn’t know what to say. I showed her my pending credit card transactions, one of which was “Smoothie King” and the other which showed “Level up Smoothie King”, both of which was done through the app.! I decided it really wasn’t her fault the app. is terrible so I just took the $40 worth of Smoothies when I only wanted $20 worth of Smoothies! Grrrrrrrrrrrrrrr!.Version: 4.6.1
✓ REFUNDS WAS NEVER GIVEN BACKI tried doing a delivery order and was never followed up with the situation of the store in my area. Which was they where on low on staff, but my ordered was confirm. We waited almost 3 hours for door dash to take our ordered but to call and say they never had our ordered after we called again and ask what happened when the delivery driver said it was coming. (Then cancel ordered) Instructions on smoothie king app says to call the store. We have called multiple times and finally but nobody picked up. Finally we decided to drive to the stores location but to realize they had a sign that they are open but we have to “order online due to low staff”. We are stuck in the situation of not being able to communicate with the store. In person and through phone. Because the front store was lock. We emailed our situation through smoothie king website. They have followed with our situation and have ask for our confirmation ordered but they have not given our refund back. I use to work in food and beverage, including smoothie king. Taking online orders can should have a cancellation button but they just take your money and left you on read for weeks.Version: 4.7.1
🙂 Smoothie King Positive Reviews
Smoothie King works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Smoothie King.
⛔ Smoothie King Problems
