United Airlines App Support

What is United Airlines? Description of United Airlines 2662 chars

Say hello to our redesigned United app.

With our everchanging environment and the need more than ever to empower our customers with more ability to self-serve and stay informed, we’ve worked to enhance our United app to deliver information more consistently, timelier and easier than before for all users – all while keeping many of the same features you know and love.

The app is your all-in-one travel partner
- Our redesigned app will now deliver information you need more consistently than ever before with improved navigation for a more seamless experience. The design updates also serve as a complement to our enhanced accessibility support for screen readers.
- During your trip, our app home screen gives you quick access to important details by opening to the most useful and relevant information, for all users whether you’re signed in or not. When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you and stay up to date on your flight status through our push notifications delivered directly to your inbox.

Manage your MileagePlus® account
- Enroll in MileagePlus and check out our newly envisioned “My account” experience. You can also earn miles with MileagePlus programs and use these miles to book award travel on the app, too.

Search for flights and book travel
- Look for flights across our global network. When you find one that’s right, book it on the app using money, award miles or even your electronic travel certificates.

Easily manage your reservations on the app
- View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app, all through the “My trips” section.

Continue using the app in the air
- With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land.

Travel-Ready Center
- Use our Travel-Ready Center to navigate everything needed for travel. Learn about COVID-19 travel requirements and upload the necessary test results, vaccine documentation, and destination entry forms. It even integrates with Apple Health, allowing you to seamlessly provide your proof of vaccination.

Have questions?
- Message our contact center directly through the Contact Us section in the app.

United Airlines App User Reviews

What do you think about United Airlines app? Ask the appsupports.co community a question about United Airlines!

United Airlines Pros

✓ Incredibly frustrating experience!Not sure why your app does not notify of changes to seats we’ve booked for months. Went to check in and saw my wife and I were separated by 12 rows AND on opposite sides of the 787, without any notification. This is unacceptable and too easy to remedy. A simple e-mail or text would suffice to let me know to work this issue, but no, you just separate us without a word! Then, spent 50 minutes on hold to change seats way back in economy and had to ask to get economy plus bundle refunded. Now on hold to talk to a supervisor because the representative is not authorized to do anything other than change seats and give us a refund of our bundle. Though she was very nice and efficient (after 50 minutes on hold) she was not authorized to do anything to bring me back as a customer. I am reconsidering United as my preferred airline. This has been incredibly frustrating. Oh, and to register a complaint, I have to go to your website and “fill out a form.” I would expect to be contacted by a customer service rep directly after this poor service. Sincerely, Thomas Lawhead.Thomas LawheadVersion: 4.1.46

✓ Great if you are from the U.K.Normally when travelling to the USA from the U.K. I have to collect my documents at the airport. The passport scanning app let me upload my details and get my boarding pass on my phone saving me time at check in as all I have to do is bag drop. One of the best airline apps I have used!.RHLondonVersion: 2.1.47

United Airlines Cons

✗ Scan passport doesn’t workScan a passport, make it easy. Except it doesn’t launch the camera to actually do the scan despite granting the app permission, and restarting everything. Wish it would save the attestations too as keep having to re-enter these every time I try to check-in. Frustrating..Tel-ukVersion: 4.1.48

✗ Why do you keep changing the seats we booked with our travel agentI’m travelling with my wife and son and you split where we are sitting and changes the seats we carefully booked via our travel agent.BehdhbeishsVersion: 2.1.60

In this release, we’ve made updates within the Travel-Ready Center to allow for additional document upload options for customers traveling from China to the U.S. In addition, we continue to make minor enhancements to increase the ease of use and prov....