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United Airlines App Complaints & User Negative Comments 2024
United Airlines app received 131 complaints, negative comments and reviews by users. Have you ever had a bad experience using United Airlines? Can you share your negative thoughts about united airlines?
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United Airlines for Negative User Reviews
✓ Total joke to checking in onlineI always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience..Version: 3.0.14
✓ BAD APP AND BAD FLIGHTDon’t fly with United Airlines! Their service is not a) easy to access and b) friendly or useful. Crew and flight attendants are hit and miss with friendliness. When booking flights, United didn’t seem like a bad option but now, having flown a 16 hour flight with United, I would not recommend them in any way. The service on short flights was no different from that of longer flights, and one of my flights from San Fransisco to Honolulu was delayed for over 2 hours (some of which can’t be helped, but still interfered with our later plans). This airline is not one that I would recommend!!1 ( 0/10 from me ).Version: 2.1.56
✓ UA international flightWe were very disappointed with the service provided in economy plus. Service was quite abrupt and rather rude. We were not told that a meal was about to be served and bought some food in flight. Economy plus is not worth the extra fare..Version: 2.1.61
✓ UselessAlthough I was able to check in manually (iOS app on a brand new iPad didn’t associate me with any flights) and from then on it was good for nothing. The app still had no flights for me despite using it to check in, and the entertainment wouldn’t show any movies or shows. It said I needed to upgrade the app, but I had downloaded it the previous day. And for $6.99 I could buy an hour of WiFi to upgrade. Can you spell S-C-A-M? I tried viewing the entertainment in three different browsers, and each declared additional software was needed, you guessed it for $6.99 an hour..Version: 2.1.28
✓ “We appreciate your business with us” said the pilotI am a middle class person. I planned this vacation 3 months in advance. I looked for affordable tickets. And since I travel with a toddler my priority was to get a direct flight from Chicago to San Francisco, which I did. I picked the time of the day that would work for my son so by the time we make it to our vacation destination he would not be too tired. But United had a different plan for me… it informed me in the morning that my original flight was delayed by 2 hours. Not ideal, but not horrible. Then it texted me my flight got canceled and my new flight was to take off in 4 hours, would have a connection and yes we would be flight to Washington Dulles first and then to San Francisco. Our first flight was overbooked so my toddler’s seat was also somebody else’s seat. Then a flight attendant pulled my soft drink out of my hand since we were descending. On my flight from Washington our party of three had all different seat assignment. Mind you, my son is 4 years old. By that time, from exhaustion and helplessness tears were coming down my face. My 5 day vacation was shortened by one day. Not even a single apology. Everyone seems like that can’t stand you, that you’re there to complain and give trouble. I was too exhausted to do it during my departure flights. And it seems that it would get me nowhere anyway. That’s my impression anyway..Version: 4.1.92
✓ Ok but has some annoying defectsWhen entering credit card information, the state or province drop-down does not show any Canadian provinces for selection. Also, the ZIP Code/postal code field presents a numeric keypad that does not allow Canadian alpha-numeric postal codes to be entered..Version: 4.1.89
✓ Late AirlinesAlways late….🥹🥹🥹.Version: 4.1.90
✓ UnfairI was very distressed to find I was asked to pay money on check in on my trip over to the USA. I have had a dislocated my shoulder. On checking in on line I was only offered a high cost to choose my seat. I was horrified to find that there were numerous empty seats that would have been much easier to protect my injury. On checking in online yesterday 3 mins after checking in opened the exact same happened again but with a far higher cost. I find it amazing that all seats were allocated by then so am now having to use an inappropriate seat that puts my injury at risk. In concluding this is abhorrent to me that people who need extra support are not permitted to change seats. It is discriminatory that people who need extra support or extra help have no recourse and are given no support what so ever. I also noted I have not even been given the miles on my account. This is discrimination and is just not acceptable for people who need extra support for any reason. Lesley McNee.Version: 4.1.48
✓ Why do you keep changing the seats we booked with our travel agentI’m travelling with my wife and son and you split where we are sitting and changes the seats we carefully booked via our travel agent.Version: 2.1.60
✓ Terrible flight personnelAsked to sit in emergency row and they asked to look at my ticket. After seeing my boarding pass they looked at my seating which was all the way in the back and one older lady insisted that I paid the least amount god my ticket and said it costs more to fit in the emergency seating because there is more leg room. As I let her know I may have paid less but it was only because I booked my flight much earlier $200 is not a cheap flight and I paid $700 for a flight for my son at the same time while only flying from Florida to Va 2 hour flight. To that I say she needs to find a new field that doesn't include customer service. She was down right rude and I am wondering as an after thought if it wasn't due to my darker skin color. (I am Hispanic and have been sun kissed due to my vacation for 30 days) The entire emergency seating row was empty with only one passenger seated on the left side of the aircraft. Everyone was already boarded. WILL NOT FLY WITH UNITED AGAIN! SHAME ON YOU! The female who was sitting in in emergency row was about 90 pounds soaking wet... I bet everyone on the flight felt real safe having to depend on someone of that stature sitting in the seat to help everyone..Version: 4.1.23
✓ Decent, but changing flights super glitchyLooking for my locator number, checking in, cancelling flights, and managing in-flight purchases is about all this app is good for. While that’s not nothing, hence the three-star review, the true nitty-gritty of booking comes to bear when changing an already booked (or more daunting still) already checked in flight. The potential for an iPhone app to streamline this process is enormous, and the United app as it currently functions (August 2023) fails abysmally on this measure. It fails to connect to the server, or hangs kid-process when changing flights. Also, the password entry requirement to sign into mileage plus every time the app is opened makes referring to my email account or using a web browser a more efficient option. The point of an iOS app is to make ALL functions so streamlined that more traditional and cumbersome platforms (web browser, email search, notes in iPhone, , switching between all the above and others) become unnecessary. This app isn’t there yet. United developers, please take a hard look at these issues, as the app has the potential to be FANTASTIC..Version: 4.1.88
✓ Canadians forgottenCanadians forgotten tried to input credit card details but cannot instal province code - only US states available…bug there app get 1/5. If you are going to fly there fix it.Version: 4.1.90
✓ The app is good but the airline is terribleWe booked flights with United airlines via Expedia for our vacation for the first time. I won’t recommend this airline to anyone at all. On our way to Cancun the plane took off late doing late boarding and delaying for “cool off”. Also, there is no need for me to talk about providing no service, food, etc. The worst part was on our way back we had a connection flight from Huston to Vancouver with a layover of 1:40. Our plane landed on time but we couldn’t get off since “another plane was parked at our gate!!!!!” We got stuck in the plane for 20 minutes and considering clearing customs and security we missed our flight. The next fly for us was departing in 14 hours and guess what, they provided us water bottles and toothpaste after that we complained about an hour. The flight that we missed took off 6 minutes early. We were having a blast during this vacation until United ruined it all. I’m writing this from airport 3:09 a.m. and this definitely will be our last time flying with this airline..Version: 4.1.89
✓ Cancelled our reservation without noticeVery stressful day before expected flight home. Went online to check in to discover United had cancelled our reservation even although the flight had not been cancelled. Had to book return taxi to the airport to try to sort out this situation. No customer services desk so had to wait in line as if checking in! No apology from united but they confirmed we were on the flight. However the seats we had previously booked sitting together were gone and we were allocated separate seats. So disappointed in the treatment we received. Fingers crossed we actually get on our flight tomorrow. Last day of our holiday absolutely ruined and still have the worry of actually getting on the flight tomorrow!.Version: 4.1.52
✓ Terrible attempt by UnitedThis app is so bad that you cannot even give United feedback! It times out. You can watch a movie/ TV show but only if you are prepared to wait while the next 2 minutes or so downloads. It took me about 1 hour to watch 4 min of one show. Obviously I gave up. They have not thought this through at all, but it is not surprising given their general philosophy to their customers ... ie. let’s not care. Fly with someone else!.Version: 2.1.34
✓ Not good for Canadians… even though it gives option to add “State/Province” under payment terms.Version: 4.1.90
✓ Ok but a few bugsThe app keeps sending ‘you need to action this’-style messages even when we cannot action them due to proximity of travel. Ability to upload vaccine proof more than 72 hours before the flight would be useful and to be able to save it to the app rather having to upload it every flight would be great Otherwise ok for pre-flight processing.Version: 4.1.35
✓ Not happyMy wife and I have been given different seat rows even though we are travelling on same PNR booking..Version: 3.0.13
✓ Warning about refundable ticketsThis app, like the website, is horribly misleading regarding refundable tickets. If you book a flight originating internationally, they will offer you an “Economy (fully refundable)” fare that usually costs about 10-20% more than “Economy”. Well I booked the refundable option because I knew my plans were tentative, but when I went to cancel all they would give me is a flight credit. Well after an hour long chat with a United agent who assured me after looking at my flight that if I canceled and filled out their refund form I would get the fare price returned to my credit card, 2 days later I get an email saying it was denied because the flight originated internationally and those fares are not refundable. So why exactly did I pay extra for a “fully refundable” ticket if the fare is not actually refundable? The stupidity of the policy aside, if that is their policy “fully refundable” should not be offered as a fare option for internationally originating tickets. This is nothing short of theft, selling you a product they know they do not offer. I’ve seen a lot of bad business practices but this is one of the most egregious. I will not be flying United ever again..Version: 4.1.73
✓ Great Agent Frustrating online systemAnd checking in I had two experiences: the first was online, and was extremely frustrating, and did not provide options, reflecting my personal circumstances. Additionally, I couldn’t find a phone number for customer service while I was trying to check in and encountering problems, me so I had to engage a separate search. The second experience wash great: with the help from your agent Gretchen. Gretchen positively delightful. I explained my handicap to her and she help me find appropriate accommodation. She however didn’t have authority to help me with the United online system failure regarding my baggage check. Luckily with her help and encouragement, iI reengaged the online check in. I want to make a special point of stating that with Gretchen’s help and courtesy, what seemed on the verge of becoming a very bad experience ruined to a satisfying one. She was very charming and polite and found creative way to sort out my personal problem. The problem she was not able to help me with, is my coming that comparing United economy class, to those of other airlines like Jet Blue, American Southwest Delta, and and all the international airlines I use. The best airlines (Southwest, Jet Blue, Jet Blue, for example allow economy customers one free, checked bag, and addition to the carry-on. Except for the lovely agent, Gretchen, I was very disappointed in United Airlines performance so far with regards to this flight..Version: 4.1.90
✓ Checked bag scamTrying to use flight credits for domestic checked bags soon found there’s a bait and switch scam at play. Thanks United, Our international flight to Peru from Australia via United early this year was the worse on our many years of flying and this domestic baggage scam just adds to our reason to avoid United in future travels..Version: 4.1.90
✓ Very frustrating!!It’s taken over 30 min. to check in. First , would not scan my Canadian passport. Never have a problem e-depositions scanned cheques Why did this take 8x to scan? Secondly, no option to put Province for address (British Columbia); only US states. More than just Americans fly United; this is so small minded & America- centric.Version: 4.1.93
✓ Functionality limited to US only customersCan’t purchase additional upgrades from the app as is limited to US, Guam and 1 other location and won’t allow to proceed. Also unable to get boarding pass from app - seems rather pointless having the app without this function, also unable to load passport with no reason why. As a frequent traveller my passport has never had any issues and the other party has successfully received their boarding pass from outside the app....overall, extremely disappointing in comparison to other airline apps such as British airways, Air France, Cathay Pacific, air New Zealand etc.Version: 2.1.65
✓ Aggravating for foreign travellersImpossible to pay hold baggage charges for anyone outside the USA zones. Overseas contact phone numbers for mobiles not accepted. Credit card payment details cannot be entered for the right country. After a number of frustrating attempts using the App., tried the web site - the same. Had to ‘phone to book baggage and pay the surcharge (10 minutes on hold). United: either sort out the App. or put a big bold pop-up message on the front: If not travelling with a USA payment card and ‘phone number then please call United at (tel# with hyperlink) to book hold baggage. Strangely, United staff are very helpful, in great contrast to the App. Staff score 10/10; App. score 1/10.Version: 2.1.47
✓ Not consistently functional enough to be worthwhile for anythingSeemingly lots of reviews are either 1star (as it doesn’t work) or 5stars if it works. I’m one of the would-be 1stars, online check-in doesn’t work at all for me (iPhone 7, gets to end ‘unable to complete’) and agree passport scanning badly set up and takes several minutes. Second star for ability to check flight status 48hours before..Version: 2.1.35
✓ Their app needs work.Seemed like the interface was good.... not hard to figure out... but let us scan all but 2 out of our 7 member party... so we have to go to airport anyway and check in... what’s the point.Version: 2.1.59
✓ Slow and XenophobicHad to enter info multiple times, did not like the fact I have overseas payment method. I’m American but live/work on Australia. Doesn’t seem to realize foreign travel goes back as far as Christopher Columbus..Version: 4.1.95
✓ PaymentI can’t pay for my bags with a Canadian credit car in your app. Do you only service the US market?.Version: 4.1.92
✓ Too America centricCome on United! Surely people who live outside Canada try to pay for checked bags with a non American credit card. Why does the app only accept American addresses?.Version: 4.1.90
✓ Worst app I’ve usedCompared to other major airlines such as Lufthansa, Air Canada and other star alliance members, united has the worst UI for their app. My boarding pass did not show up on the app even though I had a checked in, if you change a seat your boarding pass does not update right away (probably doesn’t update at all), it’s very slow and glitchy. I would not rely on the app for a digital boarding pass, it’s unreliable..Version: 4.1.79
✓ Scan passport doesn’t workScan a passport, make it easy. Except it doesn’t launch the camera to actually do the scan despite granting the app permission, and restarting everything. Wish it would save the attestations too as keep having to re-enter these every time I try to check-in. Frustrating..Version: 4.1.48
✓ Transit statusThis app needs to have a section for passengers transitting through the U.S. Trying to check in online and being asked for a U.S. address when I have none, is a barrier to using the app..Version: 4.1.90
✓ International credit cardsIf you give me the ability to input a credit card you need to add a country code to accommodate for non-US travelers traveling on your airline!.Version: 4.1.93
✓ Below AverageFlights cancelled. Massive question limited staff Not enough research done on rebooking. Went back and found connecting flights myself. Itinerary got updated wrong. Had to call 3 different times to sort.Version: 4.1.51
✓ Totally frustratingThis is the first time of using this app. I tried to input my personal details several days ago on my iPad and have had to redo at least twice more. The app doesn’t appear to recognise my miles, I tried to pay for luggage using my credit card but it. Only gave me three USA regions, no international locations, I t wouldn’t scan my passport, what else.... I’ve now downloaded the app to my iPhone with its horrid tiny keyboard - I just hope it works this time..........Version: 4.1.20
✓ 2starsWent to sign in and it automatically gave me a “you are locked out message and that is super frustrating..Version: 4.1.45
✓ Stupid app.Canada isn’t even listed. For my credit card could not even add Ontario ans could not go further.Version: 4.1.92
✓ Website sucksTried to check bags, no Canadian content, asks me for province, no Provinces shown, only US, ask for postal code, not available, only US zip code allowed, garbage site, that why I do t use your airline. Hope the plane makes it..Version: 4.1.90
✓ Not helpfulI have a Canadian VISA credit card, but your stupid app only has the countries "United States", "Puerto Rico", and "Guam" listed as options. It canceled my transaction to pay for my bags twice before I said screw it. Not impressed..Version: 3.0.6
✓ Worst app I've ever usedFirst a warning, after total frustration with the App, after many calls to United, someone thought to ask me my OS. Turns out the app United kept shunting me to when I tried to access UA on line was not designed for iOS. I wrote a complaint and later did find a differentiation meant to direct one to the correct app. Tried unsuccessfully to use it again today. I don't know if it has backslid and sent me to the wrong app again, but again it was determined not to recognized my info. Then it asks questions to determine if it's me, saying I won't have to enter this info again. But every single time in fact I have had to go through this same ritual. When I enter a confirmation # to find a flight, it says that the # cannot be found. Again, repeatedly. I got to the flight info I needed via the United Plus heading but couldn't find a way to change the flight. Then I couldn't find a ? to ask how to find a way cancel a flight. Finally I had to telephone, and they easily found the flight from the confirmation #. My conclusion is that the App doesn't have access to some of the United data it needs in order to accomplish what it should be able to do..Version: 4.1.80
✓ Attendant arrogance and no free spirits on an international flight!Well I was watching a movie . The food trolley arrived I did not notice the attendant waved her hand near my face . Great. That’s cool as I removed my earplug she said .” For the third time chicken or Pasta ?” Well how rude is that she is not my mum and required to treat me as a child I did not notice her or hear her I am also disappointed that too do not serve spirits for free in board like every other major airline how poor will be maybe my last united trip we travelled through USA using the airline a 2 1/2 hour delay in Boston to NYC the rest was fine check out you onboard staff and free spirits I may travel again regards Chris Mooney.Version: 3.0.25
✓ ExperienceI purchase a flight in March 2022. I was suppose to leave this morning on a 9:44am flight to Santiago Dominican Republic with my family. I live in NC so there isn’t a direct flight from where I live. I had a family emergency in New Jersey which force me to call united and asked if there was anything they can do to change my layoff from Charlotte to Newark and bring me to Newark on Tuesday. I was very clear I was traveling with my family on Thursday morning and that for no reasons they should make any changes to my Newark to Santiago Dominican Republic trip. However they chose to cancel my flight for this morning and offer me 10 different other options of different flights that will cost me anything between $700 to $2500 more let’s not mention I had already pay $310 to make the changes to my Charlotte to Newark part of my trip. I spoke to 10plus different agents and management and not one of them fix there mistake. I been in customer service management for 20 plus years and have never experience such poor customer service. Little to say the first trip got cancelled 5 mins after I received it which force me to pack , get another ticket n be at airport within 4 hrs. By the way I’ll be leaving sometime tonight and getting to my six month plan family trip in the middle of the night. Thank you United..Version: 4.1.54
✓ Disappointing 1st flight in years!I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board..Version: 2.1.56
✓ Needs testingWhen it works, maybe a 3. Needs a UX team to make the experience better, very fiddly. But it doesn’t usually work, it usually crashes. Frustrating.Version: 4.1.90
✓ Canadian citizenChallenging to check in using this app for a Canadian.Version: 4.1.79
✓ Very Poor AppHorrible app!!! In order to check in I need to enter duplicate information multiple times. Every time I travel with United I must upload my passport, and I click the box to allow you to save it - and the very next time I have to repeat the entire process!!!! Horrible - I only fly United as a last resort for these reasons.Version: 4.1.90
✓ Andrea PlowrightRuined holiday from NZ canceled delayed flights and missed business opportunities Beyond disappointed and would never fly UA again.Version: 3.0.11
✓ Trouble checking with cause concernUnable to check both myself and my daughter in at the same time for our return flight. Unable to get both out braiding passes on app. Previously it had worked smoothly but on for our return flight. Also we had a 5 hr delay to San Fran on the 15th and lost a days holiday of which we had pre book a 3 day pass for and we were only able to use on 2 days. No apologies and only offered crisps and water. Poor service I won’t be recommending your airline..Version: 2.1.57
✓ Doesn’t accept my phone number .Doesn’t accept my phone number ..Version: 4.1.59
✓ Full of bugs and poor functionalityThe app often makes you re enter information to check in. When flights are delayed it makes it look like you could rebook online to another alternative but that doesn’t work either. Other airlines automatically rebook you and their app pings you automatically your new boarding pass. Good text message updates..Version: 4.1.84
✓ Does Canada exist?So frustrating. Had to enter the address in the US twice. No option to say “same as the last one I typed in. Doesn’t auto fill for many fields. Doesn’t accept Apple Pay for Canada. Paying by cc asked for state or province and only lists states. Come on united..Version: 4.1.90
✓ Baggage policy is unclearIt would be helpful if United Airlines could state explicitly and simply the baggage allowances that are included in the price for each class of ticket I believed that the price of my United Economy ticket, which was not purchased with air miles, entitled me to check a bag, but while using the app to check in, I find that I’m being asked to pay $60 to check a bag in. The United app does not lay out the information that I require and I have yet to find any contact point at United where I can have my question answered. I am concerned that if I leave my question until I’m at the check-in desk, I may be charged excessively, though it’s more likely that the lack of clarity will lead me to restrict myself to hand luggage only, even though I believe my ticket price should include the cost of checking in a bag..Version: 2.1.61
✓ OkIn general good but too many quirky things not working optimally. Dev team and UI team need to test more..Version: 4.1.62
✓ Bad Customer ServiceUnited Airlines have cancelled two of flights and I have not been notified about either of them. I found out they were canceled as I arrived at the airports..Version: 4.1.86
✓ Seat upgradeI can’t pay to upgrade my seat becasue I don’t have a us bullong address.Version: 4.1.92
✓ Badly DesignedI am not saying this is a bad App but it could certainly do with being far better designed. Tick boxes are illogically placed, help information isn’t where it should be and navigation leaves a lot to be desired. All in all it has the feeling of one of those early slightly amateur Apps which is surprising for an airline like United..Version: 2.1.60
✓ Carry onWhy is this the only United flight that doesn’t allow a carry on without a baggage fee plus $25?.Version: 4.1.53
✓ Great when it works!When this app works, it is great. It doesn’t always work. As a user of two+ years since switching to United, I have never been able to get a flight status. The app asks me to pick an airline, but the app’s drop down list is empty. Therefore, I can never pick and airline to remove the error message and I can never view a flight status. Yay for Flight Aware. I am also unable to buy a fare lock. The app gets “stuck” asking me to verify travelers and not allowing me to purchase. No error messages. Simply an agonizing and repetitive circle of pushing the “verify traveler” button. Finally, in flight entertainment is a random adventure. Sometimes I can connect and get movies. Sometimes I cannot. People around me are fine (same phones, different phones/tablets). I ensure VPN is off, reboot a few times, turn on/off internet, dance on one foot with a foil hat. Sometimes, such behavior fixes the issue! Sometimes, it doesn’t. I wish I had better data/science for this feedback. United is dedicated to the app with limited, useful customer service. Please help make the app work better. Thank you..Version: 4.1.73
✓ Terrible (i.e. Lack of) Customer ServiceMy international flight left gate early. After taxiing, plane came back to the gate about 30 minutes later due mechanical problems. Flight got canceled 30 further minutes later because crew hours would exceed allowed limit. The only assistance we received was a phone number to call to rebook. Luggage did come, but 2 and 1/2 hours after we deplaned. United did not have a customer service person on site to assist with this extraordinary delay. The customer service phone number was difficult to navigate but did get someone to rebook. Unfortunately, the rebooked flight leaves 20 hours after our original flight was supposed to leave. Again, since there was no customer service rep on site, we had to ask the phone rep about food and a hotel. We were told that we would have to find a hotel on our own in a foreign city we were not familiar with. All the hotels we called were all booked and the taxi dispatcher could not do any better. So here I am sitting at the airport with my family without having slept for 26 hours and my rebooked flight isn’t for 15 more hours and no United service rep on-site to help..Version: 4.1.67
✓ Rudd people at the counterI am going Home for Easter. My trip started in Merida MS. The plane left Meridian and made a stop in Hattisburg MS. We where delayed in Hattiesburg and 3 people where ask to get off the plane due to weight issues. We sat at the jetway for about 30 minutes and final toke off. We landed in Houston and sat at the jet way got anther 30 + minutes because there wasn’t anyone available to push out the stairs. My connecting flight had left we’ll before I got to the gate. The person at the gate told me to go to gate E20. She said there is a good chance I could get on that fight to SA. I ran all the way to gate E20. I walked up to the counter and I was talk to like a DOG. The msn behind the counter was very rude and the lady that was apparently trying to get people through to board the flight to SA. told the man that there would not get me on this flight. Snd here I sit waiting for 7:30 with hopes that I’ll make it to SA and then on to my Home in Hondo, Tx. United Airlines was once a good airline to fly with. I will never fly United again and I will let everyone I know to stay away from United Airlines. There the rudest people snd simple put, United Airlines has NO customer service. The days of the customer comes first are gone. Big business doesn’t care about the individual. They only care about the Money. And I almost forgot The Tran Stopped in the middle of nowhere and caused even more delays. Worst experience I have ever had with any airline. Ringtail.Version: 4.1.78
✓ Only for iOS 13Shame it needs ios13 which some devices don’t support so pretty useless unless you have a recent device. Also only seems to work in US$$$ which is not much help for those outside of the USA. Will have to struggle on with the old App until that gets consigned to the bin..Version: 4.1.35
✓ Passport scan failFirst I couldn’t check in on the website, was made to download the app. Then I couldn’t enter my passport info manually, I had to use the automatic scanner. It wouldn’t detect my passport for 10 min, after trying in different types of lighting, at different distances and angles. Finally it recognised my passport, but failed to parse one of the date fields. Now after wasting 15 min fussing with the app I have to waste time in line at the airport to check in..Version: 3.0.26
✓ Lost my luggage and now I can’t put in my mailing addressLost.Version: 4.1.93
✓ Not for international travelersIon cannot select any upgrades without a us credit card. Not even Apple Pay works!!!.Version: 3.0.21
✓ Paying for checked baggageI was unable to use Apple Pay to pay for my checked baggage as I live overseas and don’t have a U.S. issue credit card. Delta does not have this restriction by the way. When I tried to pay with a credit card and entered my billing address, it was obligatory to select a state but there was no option to choose a non U.S. or Canadian state/province. I randomly selected a state and the payment went through, which would seem to mean that your system is not actually verifying the billing address. Please fix this by enabling using an overseas billing address; the current set up is poorly done and annoying. Thank you..Version: 4.1.93
✓ MisinformationThis app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United..Version: 2.1.56
✓ Worst airline app anywhereThe country that invented the internet and they have this in 2022? Appalling, worst user experience of any travel app.Version: 4.1.69
✓ Consistent inconveniences, declining serviceYou’re using weather as an excuse to delay flights so you don’t have to pay for customers inconveniences or expenses. Checked the weather and there are no storms or lightening anywhere near the airport. Husband’s flight was redirected, delayed flight next day and missed connecting flight last week, this week my flight is delayed, missed connecting flight and I have to pay for hotel because I don’t get reimbursed because of “weather”. Even Houston locals are asking “what weather” when told my flight was delayed for that reason. Maybe you should ask airports in Florida how they handle storms so you can implement their protocols in Houston or you’re going to lose lots of 1K and other customers because you’re service is starting to look like American Airlines. I went to pick up my bags because I had rebooked my flight and the ladies said the ramp was closed and I had been lied to- so I was not getting my bags tonight- after 2 other employees had told me where to pick it up… let’s just say- This trip is a nightmare and United is leaving a really, really bad taste in my mouth. If this type of service continues, you will lose our business..Version: 4.1.60
✓ Does not work. At allI bought this ticket five months ago. And United wants me to jump through new hoops with nine days to flight?.Version: 4.1.62
✓ Can’t check-inIt keeps asking me to enter my last name but I already have! (Hint: it might have something to do with the fact that it has a space in the middle. The website accepted it, tho).Version: 2.1.61
✓ Payment issuesStuck at non-US credit card..Version: 4.1.90
✓ MrPassport recognition glitchy Whole online check in (using a mobile phone) process took 45 minutes- therefore inefficient and annoying. Changing seat cost a ridiculous amount. You changed my original seat allocation from aisle to middle then obliged me to pay to change to an aisle. So what part of that is fair? I’ll do everything possible to avoid united in future and I’ll share that advice as widely as possible so that others can travel better using other airlines. And after being asked to enter multiple ‘nickname’ options to find one that isn’t ‘already taken’ I can finally allowed to post this review, another time consuming irritation . This isn’t a blog, it’s a complaint, so why so I need a nickname when you have all my details already?.Version: 3.0.13
✓ Worst airline app I have ever usedThere is so much wrong with this app. But my two top hates. It is almost impossible to persuade the app to scan a UK passport. I just tried for 15 minutes on two different devices and in all sorts of lighting conditions. My iPhone 12 Pro did manage a scan yesterday but this has only been applied to my outgoing flight and not the incoming flight in the same booking. It stinks and I will avoid flying United next time so that I don’t have to use it..Version: 4.1.45
✓ Big changes to flight without warning…I have always enjoyed United when we have used this airline, but this time was very disappointing. Only 1 day before our trip, we had looked to see what size baggage we were allowed and came to find out—not only were we leaving and coming at different times—but our layovers had changed from around 1 hour to 5 HOURS— both ways—with our plane changes in a DIFFERENT CITY! The disrespectful part? WE WERE NEVER NOTIFIED BY THE AIRLINE. When we agreed to purchase these tickets with no refund—4 months before—paying close attention to the times & layovers, & committing to our purchase, we expected United to honor their end of the deal or, at the very least, let us know! These changes greatly affected our travel plans because we were visiting our elderly parents on the farm who needed to travel several hours to pick us up from the airport and take us back. Fortunately, my husband called & after several hours of being on hold, getting disconnected & so forth, the United representative helped us fix some of the bigger issues. And—I am grateful for that— but due to the unexpected changes & never being notified, I can only give United 3 stars this time around..Version: 4.1.20
✓ No Canadian addressesWhen making purchases in the app there is no option to select a Canadian address..Version: 4.1.90
✓ Nightmare to use for AustraliansI can’t use Apple Pay as an Australian and there are consistent glitches when trying to pay by card.Version: 4.1.84
✓ Trouble seeing documentsTravel documents appear as ‘null’ and so I have to keep scanning them to proceed for check-in..Version: 2.1.32
✓ United doesn’t care about their customers.I missed a connection due to a health condition, I informed Untied about thi and was told that my return flight would not be affected only to find out on the day of my return that my entered ticket was canceled. United charged me 300,00 dólar to “rebook” my flight. For 3 days prior to my flight I was receiving emails from United telling me that my flight was confirmed. When I called to add an extra bag on the day of my flight I was told that my return flights were canceled because I missed my last connection, when I was told that it wouldn’t be affected due to my health condition. One of their supervisors told me that if I didn’t pay the fee my seats would be sold for somebody else. How are they going to sell something that have already paid for to somebody else? It’s funny how they do everything to take your money but when the fault is on their end it’s ok. If I had known this was going to happen I would have boarded on the flight in the condition that I was at the moment and let them deal with it. United is the worst airline you can ever fly with. They don’t care about their customers and everybody gives different information about the same thing and in the end the customer is the one that gets screwed. Never will never fly with untied again and if I can give you an advice don’t fly with them either..Version: 4.1.49
✓ App seriously problematicThere were multiple issues trying to check in and purchased check bags on the app. For example, when entering our address, we can put the street and city, but in the state/province field. There are no Canadian provinces listed as options even though I also entered our Canadian postal code..Version: 4.1.90
✓ Ok…Glitches on occasion and required restart.Version: 4.1.90
✓ Make your passport scanning workHere’s an idea: don’t make customers’ ability to check in for their flights dependent on a passport-scanning software that doesn’t work at all. A high school student using OpenCV could write software that does this. Sincerely, a computer vision scientist who would like the last 20 minutes of her life back..Version: 4.1.34
✓ Booking with UnitedBooking with United is not easy if your home country is not the US. You can’t book through the app when you are inside the US, and have to use the webpage. This then makes you enter all of your banking details and address, before detecting that you are not in the US. It then re-calculates the price in your home currency (in my case £ Sterling, and then erases all the information you have just entered. When I booked, I was then told that my county (Monmouthshire) was not valid, and rejected the payment. I had to enter the county name from 20 years ago, and start all over again. In the meantime, a fraud alert had been placed on my bank account due to the failed transaction. So I had to spend 15 mins calling the bank in the UK. Then to top it all, when booking I had to go through the whole process of getting my detailed erased the first time around. The most frustrating and annoying online booking ever!.Version: 2.1.66
✓ Exhausting and confusingApp won’t let me purchase baggage if travelling from a Europe destination as information available through the drop down only allows US, Mexico and Guam when adding credit card holder information. Took me ages to work out I had to check in once online to purchase an extra checked bag and then again through the app in order to get a boarding pass issue through passport verification..Version: 3.0.0
✓ App won’t accept Canadian credit cardsThe app checkin function has major flaws for Canadians. I tried to upgrade to business class and tried inputting credit card details. There is no option for Canadian provinces in the mandatory drop down list and the postal code function doesn’t allow letters - so no chance to give United more dollars on my trip..Version: 4.1.92
✓ Rain, Wind and Canceled FlightsWe set out for our trip to Florida for my brother’s wedding on Thursday, April 7th, for a 3:07 flight from Newark to Ft. Myers. We boarded hours late, un-boarded, boarded again, taxied out and sat there for hours while other planes came and went. We were told by our pilot that our plane could not handle or navigate the “cross winds” that had picked up at our airport. We are not surprised. The plane was like a sardine can with wings without even a plug for your devices. $500/person to fly 2.40 hours on a plane that can’t take off in wind. We taxied back in, unboarded and were dumped back in the airport without ONE uniformed United representative at the gate. The ground crew booked it out of there, heads’ down, and we were all left to figure things out for ourselves, which did not go well for anyone. Families stranded with children falling apart after, at least for our flight, ten hours of being in that airport. It is one thing to have cancelations due to weather. It is another to be so unprepared that you leave your customers without guidance, comfort or help. It was one of the worst customer service experiences we have ever encountered in any and all the traveling we have done over the years. It shakes our faith in United and in the airline industry as a whole. Going forward, we will be much less likely to book trips that require air travel. Oh, and we missed the wedding since we are still here in NJ waiting for a flight three days later..Version: 4.1.48
✓ Useless as everything with UnitedOn app even though you scan Canadian passport won't let you enter Canadian address for billing info so good luck paying for upgrades .... bloody useless.Version: 4.1.93
✓ Internacional airlinesI leave from here on the September 18’2022. From EWR-CGK. From here EWR UA79 I know I’m in the economy the flight attendant so rude and treating so poorly I paid not free in that airlines and I changed from Japan to Indonesia which is different airlines operated by United airlines so differently super nice and respectful . And I coming back again OMG with same all flight attendants they should retired so old. One of the flight attendants I ask do you give it away the a kita (socks,toothbrush etc) and she said NO, and guess what she give it front of my chair that kit what I ask for and guess she say I heard don’t tell anyone I give it to you wow 😮. And I’ll try to different flight attendants and they say to me we don’t carried it. Seriously I apply with this explorer card I think they treated you respect I guess so poorly. Again they way the talk so super super RUDE and coming back to US same flight attendants omg UA 78 October’13 . I take this airlines international 3rd time I thought they will change flight attendants I guess same person different with other airlines they will give what the customer wants. Not only complain in the plains I see almost people in the plane say OMG they all so rude ..Version: 4.1.63
✓ Upgrading seat options for non US locationsI wasn’t able to upgrade to an alternative seat as I had to confirm my US location and US phone number... the phone number has to be valid so wouldn’t accept my UK number so the upgrade process can’t be completed. Other than that the app is user friendly and better than some other airlines I use..Version: 2.1.65
✓ IssuesUnable to pay for seat upgrade in the app because my billing address is not in the US! Ehmm....This is an international airline isn’t it?.Version: 3.0.28
✓ No Canadian province listed for credit card to pay for foodTerrible website.Version: 4.1.90
✓ Won’t accept booking referenceApp won’t accept my booking reference... have no idea what to do about it. Useless.Version: 2.1.63
✓ Dreadful AirlineI don’t normally send reviews but this airline deserves a 0 star if I could give it. Cancelled flight due to technical issues (not an issue) yet we had to the pay extra for our young children to sit near an adult on the rebooked flight despite trying to persuade the check in desk attendants to at least ensure a child and a parent were sat together at the time they were processing the flight rebooking..Version: 4.1.86
✓ DisappointingYour data is not real time. It shows seat availability, charges my credit card and yet I’m still wondering if I’ve secured the right seat? I had to use your chat function to verify that I actually did not secure the upgrade I wanted and that a refund was made without me knowing. I cringe when I have to take United for the reason that your app doesn’t leave this traveller confidence that I’m getting the best experience..Version: 4.1.89
✓ No option for Canadian billing addressNo option for Canadian billing address so I cannot check bags online..Version: 4.1.90
✓ Entertainment failed to workI wanted to watch a movie on a flight to the US and it simply didn't work. It said it could not connect and asked me to restart. Flight attendant said there is a limit to ~50 users at a time watching videos on the system. Why would you design it this way if you have flights that hold 200+ people?! If you aren't going to invest in an entertainment system in the seats (like the rest of the world), at least put in the money to make your app work..Version: 2.1.37
✓ Will not accept international cardsVery disappointed with app. Wouldn’t accept my Australian credit card, had to use a friends. Ridiculous this day and age to have such a petty restriction..Version: 3.0.5
✓ Getting boarding passDifficult to get boarding pass.Version: 4.1.40
✓ Unable to buy a seatNo option for address using province for credit card info. No option to select country. Passport scanner was really sensitive even if pick was clear..Version: 4.1.90
✓ This app is hot garbageLearn that payments and address may be from other countries. Charged 8 times for an upgrade 2 hours on the phone long distance and no resolve.Version: 4.1.95
✓ Awful…unable to correctly scan passportI’m guessing whoever developed the app assumed all passports would be US ones because it doesn’t capture dates if they’re not in the US format. So it just took today’s date as my date of birth and passport expiration date. Also, I clearly selected my country (not US) as the country of vaccination, but on the next page it said I had selected US. I had to reupload vaccine & test result docs only to get the same error. What a waste of time. I’ll have to get to the airport early to make sure I can check in in person..Version: 4.1.45
✓ DisappointingDespite going First Class and being Star Alliance Gold status, the service provided and attitude of the staff was unhelpful to say the least. My connecting flight from ORD to ATW on Christmas Day was cancelled and it took over 2 hours from landing to recover our bags. When I enquired at the baggage enquiries desk I was told that flight safety was the airlines main priority and as they handle 90,000 bags a day I could have to wait several hours for the bags. The woman was coldly polite and verging on not only rude but totally disinterested in the passengers needs. United Airlines should consider teaching their frontline staff how to treat passengers, perhaps a charm school would be appropriate. There is no point in completing a customer care complaint form as it is clear that they are not read but just answered automatically with no human input. Travelling United takes the pleasure out of flying..Version: 3.0.26
✓ AlienationI understand the pain airlines have endured for the COVID crisis but they also got a lot of help from my tax money. I am stunned at the level of avarice United employs to extract money from their customers. Carry on luggage policy for instance. We do not have unlimited funds and it will cost me at least $86 x4 just to bring one standard carry-on bag each for our round trip; or, be restricted to a 9”x10”x17” personal bag. Do you have a concept of how small that is? If the crew decides I am carrying too large of an emergency delay bag (toiletries, change of underwear, a shirt, lots of medicines, phone charger, other flight delay or lost luggage essentials —yes, what do I need if my checked luggage gets lost?) they will charge $75 to take it from the gate to the plane’s hold. Times four? Plus, we purchased economy tickets but there are no open economy seats available. I now fully expect to be charged for an involuntary upgrade to economy plus. (That’s the extra $86 x 4 upgrade that allows a standard carry-on and you get an extra inch or so of leg room.) What more can an airline do to alienate potential “loyal” customers? Yes, I am a little heated at this moment. You have probably sucked the joy out of this trip because I’ll be stewing over this for weeks. Forgiveness will be extremely difficult to earn..Version: 4.1.31
✓ Does not allow Canadian Addresses or Credit Cards!!!Does not allow Canadian Addresses or Credit Cards!!!.Version: 4.1.92
✓ Can’t add Canadian credit card infoCan’t add Canadian Credit Card info.Version: 4.1.90
✓ Doesn’t workThe United site said I have to use this app for check in, after downloading it and spending 2 hours uploading my families passports multiple times it finally seemed to work. Then I received the boarding passes by email, which all say ‘You do not have a boarding pass’. Now I’m concerned that we’ll lose our seats. Such an extremely frustrating start to a vacation. I hate United..Version: 2.1.32
✓ ClunkyThe problem with the United app is that it is not seamless for all the different things that happen in travel. An example is that I was just checking in my flight and it does not recognize that I have free baggage status plus a ticket that has free baggage. So when I checked in, I could not check in the baggage without paying a fee. Who wants to go through all that? Also, when somebody else buys you a ticket it’s haphazard to get that ticket into the United app. Another issue is the in-flight entertainment. I would say it’s hit and miss on working, but it’s way more missed than hit. It seems like a different reason every time it doesn’t work from no reason at all to the Wi-Fi is down to “I don’t know what’s happening”. And don’t get me started about flight delays, sometimes the app is timely, sometimes it’s on the airport schedule board first, sometimes announcements come out of nowhere that are on neither the board or in the app. If you’re going to have an app, integrate it with the status updates of your flights. Seems like one of the requirements you would have when you decided to put an app together..Version: 4.1.86
✓ Me lamas JamesMui r.Version: 3.0.21
✓ Maybe it’s me....I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself..Version: 3.0.21
✓ Only useful for US citizens!Unless you are a US citizen you might as well forget this badly designed app, which forces you to choose a US ESTA as a travel document and does not recognise Canadian eTA, encourages you to check in bags and pay in advance, only to reject payment by anyone without a US mailing address and throw you back to square one to enter all your check in info again! The designer of this app should be fired!.Version: 4.1.89
✓ Useless to input credit cardOnly allows a US state on billing address.Version: 4.1.89
✓ Likely one of the worst apps I’ve ever used.Likely one of the worst apps I’ve ever used..Version: 4.1.90
✓ Cancelations without noticeBetween yesterday and today there have been two canceled flights neither of which were we provided notification even after installing your app. This forced us to stay at a hotel due to cancellations which costed us an additional $500 with no offer any vouchers or assistance to accommodate this inconvenience. Also the hotel we were forced to stay in was not near the caliber hotel we had booked in Michigan. My husband has a bad back and we had a jacuzzi and breakfast at our previously booked hotel. The hotel we had to stay in didn’t offer half the amenities that we had already paid for. Additionally the hotel that we had previously purchased a two day stay at we were unable to attend due to the cancellation. It is my hope that you would accommodate our hotel stay here and in Michigan for last night at least for this inconvenience and expense due to the fact that there was zero notification. Additionally we have made two separate trips to the airport to only find out that our flight was canceled once again with zero notice. Please call me asap to discuss how we can remedy this awful situation. Sincerely, Jennifer Johnston.Version: 4.1.58
✓ App glitchesIf your not from the US. Checking in can be a little confusing. My I suggest a “Other” option when asking those for checking in. I could not even add my credit card. You have State/Province option but no Provinces come up. Hope you IT folk can make this a better experience.Version: 4.1.90
✓ Flight concernsMy flights are always changing without my knowledge and I have to wait for 72-hours or 7 business days to get my money back from a flight I purchased instead of them applying as a credit. I was stuck in Brazil and on my way home my flights were both delayed my layover that was only supposed to be one house turned into 5 hours and then was cancelled! I have travel credit and miles I cannnot use and was told I get a free first bag and I get a food voucher for my inconvenience, never got one! And this trip cost more than double what it should have. They make mistakes and then I have to wait for my money to come back to my account? And am left in a country where I arrived for work, don’t speak the language and my flight changes which changes my car rental the hotel room.. etc. Honestly I used to really like United Airline but in the past 3 years they have decreased in their ability to get you where you need to be on time ANYWHERE! I hope this doesn’t happen to anyone else! Also the app is not user friendly, I cannot find my travel credits and /or miles to use for anything that I can use them for. As a plus mileage member I am very disappointed.Version: 4.1.87
✓ You're upcoming trip requires travel documentationSeem unable to enter passport details as app requested. Many attempts but info never retained in app. "Enter passport and visa requirements" - will not retain passport details. "COVID 19 requirements" works fine "Destination Entry Forms" works fine.Version: 4.1.95
✓ Needs to be fixedPaying for luggage - the field asks for billing address - state or province. However, there are no pull-down options for any provinces..Version: 4.1.92
✓ No provinces listed in address “state/province” sectionProvinces?.Version: 4.1.93
✓ Search and laggyNot a good travel-airline app. Makes you search too long to find your current flight, stalls a ton..Version: 4.1.90
✓ Credit CardI am from Canada and when you try to pay for anything on the website it only accepts USA, Guam or Puerto Rico cards..... rather silly for an international airline. Somewhat surprising..Version: 2.1.67
✓ Only accepts US cardsThis slow laggy app is appallingly bad. I couldn’t add bags during purchase (why?!?) so I had to add checked in bags at check in time, while I’m already travelling on my previous flight. The app doesn’t accept card outside the USA (or Guam or Puerto Rico) and Apple Pay doesn’t work. Frustrating experience to say the least!.Version: 4.1.36
✓ Flight to Vegas via Chicago from DublinPlane dirty, no entertainment for first 3 hours, plug sockets not working to charge phone(had to use a kind stranger’s), one toilet out of order and also they forgot to feed me I had to ask for my meal which by that point was cold. Also the plane was late which then left me SPRINTING for my connecting flight in Chicago. When asked to let the people running for a connecting flight leave first, the other passengers ignored this request adding more stress. Wouldn’t recommend flying with this airline at all..Version: 3.0.26
✓ Seat allocations.We had a lovely service on the way to the US. I have checked into my return flight and my partner and I have to sit separately or pay $200 to pay to sit together. From the seat allocation on the app there are many free seats left to be able to seat us together which has left me feeling frustrated, I hope that we can change seats at the airport easily so we can spend the 12hour flight home after a wonderful holiday together..Version: 2.1.59
✓ CanadianIn cc payment for baggage it says you can enter your Province and Postal Code but then does not give you any Canadian options and so you cannot complete check-in..Version: 4.1.90
✓ App Devs - Hope you readI dislike leaving a “review” when I really need to submit a product complaint, but United leaves me no other obvious choice to submit feedback about the app. Overall, it’s a great app. But now that you must put in your card information into the app in order to make purchases on board, there’s a problem. I am NOT going to verify my card every time I check in for a flight. That’s just stupid. I do it once, and that should be it. I take at least two flights a week on United. So at least twice a week I’m being asked to verify a card that I verified less than 4 days ago. You may say that “we need to verify the card is still in your possession” or some other reason. Sorry. But that’s your problem. If you require us to use the app instead of presenting a card, then there are certain risks you accept. Sure. Some guy that flys once a year? Make him verify the card. Your Platinums? Stop hassling us. It’s easier for me to skip on board purchases than to have to go through a verification every time I check in. Especially since I have to click all the extra boxes now because some people are too stupid to know to not fly if they have Covid and that they have to wear a mask. I hate the dumbing down of America to its lowest common denominator. So ease up on the card verification or go back to taking cards in flight..Version: 4.1.27
✓ Your baggage process is garbage (trash)I think you are about to rip me off, this looks like a commercial mugging! I somehow or other have booked an economy ticket, when I choose my bags per person for checked baggage I choose 1 each, then as I progress though I interpret your web pages to say I need to check my normal overhead bag as my ticket does not allow any normal carry on. When I go back to adjust my checked bag it will not update. So now it seems I am trapped in your money grab scam, what is going on?.Version: 3.0.5
✓ Not possible to buy tickets in AustraliaThe app don’t allow me to buy tickets from Melbourne and there’s no way to change the currency to AUD.....Version: 2.1.52
✓ App does not accept overseas credit cardStupid app… will not accept foreign credit cards for baggage charge—even though we started trip in Australia and paid original ticket with foreign credit card… wake up United, not everyone lives/banks in USA.Version: 4.1.84
✓ Easily the worst app everAs the title says, it’s terrible. Sends you round in a circle with passport and covid details. Never actually saves any data. Option exists for uploading PDF of covid pass but there’s no add button, which renders this feature entirely useless. I’ve entered all details to check-in but still says there’s action needed. Had to add/update the same passport details multiple times. Save yourself the hassle and go to the check in desk..Version: 4.1.71
✓ Phone app inadequateThe phone app asked for a credit card for baggage payment, and states/provinces was the title of drop-down menu, but there were no provinces listed in that drop-down menu. Annoying when the flight is to Canada not to be able to list a Canadian address..Version: 4.1.93
✓ Great if Your Are Based In The USSome of the functionality of this app only works if you are based in the US. All prices are given in US$ and you can only pay for upgrades if you have a US credit card. Come on United what about you International Customers? I am based in the UK. What about true support for the rest of the world. Your website copes. Surely it can’t be that hard to do it on the app too?.Version: 2.1.64
✓ Disorganized, confusing and not convenientThis app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur..Version: 3.0.20
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