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Talabat: Food, grocery & more App Complaints & User Negative Comments 2024
Talabat: Food, grocery & more app received 136 complaints, negative comments and reviews by users. Have you ever had a bad experience using Talabat: Food, grocery & more? Can you share your negative thoughts about talabat: food, grocery & more?
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Talabat: Food, grocery & more for Negative User Reviews
✓ Overcharging vs restaurant price on top of deliveryUnethical over charging vs restraunt prices on top of delivery charges. Apparently talabat believes it’s customers are dumb so it can sneak a charge/premium on all menu items for most restaurants it has listed without being honest or open about it anywhere. I now use talabat as an updated menu service and just simply call the restaurant directly to get item delivered with less or same delivery charges without premium on prices. A simple search on google maps gives you number for most restaurants..Version: 8.7.4
✓ Terrible customer serviceThese people doesn’t know what customer service means No way to chat agents send template emails without reading your complaint really disappointing.Version: 9.4.8
✓ Keep Blocking My Accounts.Okay, I used this app almost everyday to make grocery and food orders for more than a year. Yes they were good and I’ll give them credit for those days. Not until I bought one Sebemed baby lotion 400ML from a store along with other items in that order. The order arrived and I noticed that the lotion’s pump was broken. Okay as usual I’ll contact talabat and they will refund or exchange the damaged item. This time they decided not to do neither and instead they blocked my account and with all the funds I have in my talabat pay. Reason, I violated terms and conditions of use. How did I violate that by reporting a damaged item in my order? I emailed their support team they boldly told me that my account won’t be unblocked because it’s blocked permanently. That’s how I got stuck with a damaged baby lotion without a pump to use it. Okay, I moved on from that and opened another account. After my first order, a damaged item was delivered again, I complained and this time I got a refund but my account was blocked alongside the refund. So obviously I can’t use the refund and I’m stuck with damaged item again. The app keeps blocking my accounts with funds and vouchers in it. I’m out of patience and it’s time to move on. There’re a lot of delivery apps to use in the UAE..Version: 9.4.4
✓ So dumbIt says there’s a error then ur order comes 2 hours late 🤦🏾♀️ it’s such a waste scam.Version: 9.0.4
✓ Liar upper management and careless staff!!!I received the wrong order, I contacted the chat and they told me a manager will give you a call. The manager called, she said that we can't give u a refund because your the complaint is after 6 hours from the order. I replied by asking if she's okay with loosing a customer, she said ok and that this call is recorded. So tbh I don't have what to say about this application. I checked their refund policy and nothing about 6 hours mentioned in written..Version: 9.0.8
✓ Worst app ever, don’t believe the social media influencers advertising this lolThis APP is a joke! No proper customer support, all of the estimated delivery times are basically lies. I’ve never ordered through this app without having an issue with late delivery and many times NO delivery at all!! As they will eventually cancel your order on you. I’ve tried this app now in 3 different countries, same issues! Customer service chat is useless and they don’t actually help you! They tell you to wait 10 mins and get back to them and they still won’t have any answers regarding where your order is or how they can compensate you. I’ve actually been told on chat to “just cancel it” after a full 1.5 hrs of waiting! This app is super unreliable wouldn’t recommend you waste your time, patience or phone memory on it. Big Fail..Version: 6.3.5
✓ Replacement item functionalityWhen an item is out of stock, it is not possible to select the offered alternatives. Nothing happens - then the time expires and the item is removed from the order. It’s annoying when that item is the one you really wanted..Version: 9.9.6
✓ Talabat is a big SCAMOrders are not received and after complaints they send you inactive and invalid voucher that you cannot use . If you are lucky , you get your orders but with missing items . It’s a waste of time and money ..Version: 9.0.4
✓ WORST APP EVER....!Poor customer for hour and half trying to understand this app how it works ordering food no further forward really bad and poor service and I decided to use just eat I’m never going to use this app again spent most of my time trying to speak to someone rather than feed my child who was asleep by time I finished avoid at all cost and to make it clear customer service when typing are absolutely shocking but just eat service wow can’t beat better app.Version: 6.2.3
✓ Poor serviceDelayed orders, poor service, argumentative, takes a week to refund your card even if they make mistake, just deleted the app.Version: 5.1
✓ They seem like done bother at all!We had been ordering with them for every day for almost 7 weeks and honestly we had been traveling to couple of different countries and staying for couple of weeks and therefore used food delivery services in different parts of world, by far Talabat is the most expensive one which doesn’t give the flying F about customers!!!!! I think they even don’t read your complaints! They have prefix messages which either machine or someone would forward it in reply to your complaint. Those replies are uniform!!!! They are nonsense and obviously they don’t care…. As long as they charge you for their really bad service. Refund system is absolutely horrible! It’s not refunded at all you need to give them your credit card info so they refund you a fraction of what you paid and was not delivered! In a moslem county this is stealing in day light and highway rubbery… I’m very disappointed…. We have lived in UAE since 2006 and since pandemic needed to stay out of UAE for longer periods for work. Seems like customer service is nothing like what it used to be. It is very shameful… goodbye good days of halal and haram and respect in UAE!.Version: 9.5.8
✓ Dishonest applicationThis application does not allow you to delete a saved card. I have been trying for the past 2 weeks to delete my saved cards on the application and there is no option. I have chatted now with 4 representatives and written 2 emails with absolutely no resolution. I was told to update the app then delete the app and redownload it and neither of these options work. I was told by all 4 reps that there is a saved cards option and after getting so frustrated I decided to check with my sister and my daughter to see if their app had the saved cards option…..lo and behold there is ALSO no saved cards option on either of their apps either! Telling the rep this, he insists that it’s SO simple and of course the option exists yet he’s unable to advise of a solution and just keeps apologizing! This is WRONG and MISLEADING and it takes away from consumers rights to no longer save their card details! I will also be filing a complaint with the consumer rights department as this is frustrating and completely unacceptable!.Version: 9.9.9
✓ Service service service.Has target items, good delivery and time frame, basically all the hard part- but absolutely لا customer service! Very hard to reach —too time consuming, nothing simple targeted at common problems, and w hen you spend the 30 min on a valid problem they never respond anyway. Simply send message that issue is resolved, but it NEVER is. Have received ROTTEN spoiled food and they don’t respond or replace or reimburse. Quality is worse everyday, so happens more now. The app offers savings with a time limit, but it takes 15 min on IPad and 10-12 on iPhone just to open app, so that time runs out before I can order. It’s like a bait and switch game. I hope it gets managed sometime soon, before I give up on a business I was very supportive of. A little success has made you greedy..Version: 9.2.6
✓ Good but some services neededPlease include more restaurants to the app and give the members rewards of purchase..Version: 6.1.7
✓ Shame on youTo make a mistake in an order from Talabat Mart is one thing, but for the mistake to remain unresolved for over 4 hours waiting in the unknown is totally unacceptable. This is unprofessional, irresponsible and lack any sort of respect. I have been using this app for a while, after such terrible experience, never again, I tried contacting support over 4 times to at least get someone to let me know of any progress or when my issue will be resolved, but all waste of my time. Shame on you Talabat..Version: 8.2.5
✓ Terrible service but seems to be the only oneAlways late and slow Food is always cold by the time it gets here Time estimates are inaccurate Currently been waiting for a small order from a store 2km away for 1.75hrs. Disgusting ..Version: 10.25.0
✓ نصابين واعلانات كاذبةفاوتشرات دعوة صديق لا تعمل دعوت صديق ولم يستطع استعمال الكوبون وبقي يظهر له خطأ بالرغم انه استطاع الطلب بمجرد حذفه للكوبون، وايضاً ذكرتم ان بعد طلبه الاول سيصبح لدي فاوتشر لكن ذلك لم يحصل ولا يوجد وسيلة للتواصل ولا دعم ولا خدمة عملاء ——- طريقة التسويق هذه في منتهى الدناءة ولا ترقى بشركة كبيرة وتعتمد على الخداع والاستدراج سنتوقف في العمل عن استخدام طلبات وسأشجع علو استخدام خدمات منافسيكم كـ Careem وغيرهم "The invitation vouchers don't work; inviting a friend didn't function, and he couldn't use the coupon. An error kept appearing even after deleting the coupon. Additionally, you mentioned that after the first order, I would have a voucher, but that didn't happen. There's no way to contact support or customer service. This marketing approach is extremely unethical and doesn't befit a large company. It relies on deception and enticement. We'll stop using Talabat and encourage others to use your competitors like Careem and others.".Version: 10.9.0
✓ UnreliableI placed an order with Lulu for grocery delivery yesterday. An hour after ordering, Lulu called to tell me that two items were unavailable. About 15 minutes later, Talabat called to tell me they were canceling my entire order. I asked the woman why, as the two items were cleaning products, and I still needed the rest of my order (eggs, olive oil, ghee, and about 9 other food products). She said since I couldn’t have a replacement for those two items, they were canceling the entire order. This was very frustrating, as I needed those food items to cook my dinner that day. It’s absolutely ridiculous to cancel an entire order because two small unrelated items were unavailable. This is not the first time something like this has happened with Talabat. I deleted the app and will no longer be using their services..Version: 10.38.0
✓ Dont order from Talabat, they will not solve any issuesI ordered from KFC through talabat, i ordered 4 sandwiches and 1L diet pepsi. One of the sandwiches i recieved was half full or almost empty i dont know if it was the driver or the store and i ordered a pepsi diet but received a normal one. I contacted Talabat and they said “oh no this should never happen we are sorry we contacted KFC” and they will call you, 1 hour passed and no one called me, then i contacted them again and they said “we’re very sorry we just contacted them again and they will call you but we cant do anything” This was 2 days ago and untill this day no one has called me and I had to throw half of the empty sandwich and the wrong drink is still here as I cant have sugar. IF U ORDER DIRECTLY FROM KFC OR ANY STORE U CAN JUST CALL KFC AND THEY WILL FIX THE PROBLEM FOR YOU EASILY BUT IF YOU ORDER THROUGH TALABAT THEY CANT FIX ANY PROBLEMS FOR YOU so im probably never using a third party app when i can just order directly from the store.Version: 9.1.6
✓ Overall good appApp is good, overall service not as good. Had my very first order cancelled and was given 2 different reasons why. At first I was told I never answered the call even after I called 2mins after they just decided to cancel my order. When I went to complain they then told me because the driver had an accident. After 45mins of waiting I decided to not bother ordering again, only to get a call from the restaurant asking me why I cancelled the order... a stupid situation and till now I dnt know what happened. Since then I made a few more orders all with no issues.Version: 6.0.6
✓ Horrible, incompetent and inefficientTalabat is the worst food delivery app. They mess up orders, they mess up refunds, they cost cut in their customer service by cutting customer care lines and replacing it with live chat. If a customer manager calls, he does so on a phone line with is barely understandable because they have cost cut in the quality of their phone lines as well. The customer has to follow up regarding their refund otherwise they will never refund you. If you follow up, they tell you to call the bank and waste more time. I had to call 3-4 times for them to parrot a canned answer. In the end, I just gave up on my refund. Absolutely horrible. There is a reason why everyone uses Zomato..Version: 7.0.5
✓ Talabat pro is not workingI have been using Talabat for long time ago And recently I did not face any serious issue as the food is received on time usually there are sometimes that the order delivered is not correct but the customer complain responds quick and make the refund/replace order as you request anyway my big concern is according the Talabat pro like the advertising is everywhere even on the app description the first thing to appear that now talabat has talabat pro but when I used the application I cannot find it anywhere Like may I know where I can get that help I tried to contact customer complain but it seems it is only available for food ordering So The only way I found it available for contact is via app review So in my opinion to improve the app you must improve the customer complain and make it for any technical issue not when I am receiving wrong order or want to cancel or edit Hopefully that thing is getting fixed if these stuff been fixed the 5* is well deserved for the application.Version: 9.4.8
✓ App doesn’t workThis app is TERRIBLE. It doesn’t work at all. I have tried to order food from restaurants near my apartment and the only answer I get from the app is that the restaurant cannot deliver to your location, knowing that I have entered the right address and the restaurants are 5 mins away from my place. I tried to contact the help desk but I couldn’t find any help from them. It’s not a professional way to deal with customers. I recommend you to not use this app at all..Version: 8.0.4
✓ Extremely slow and stupid systemThe app used to be good with fast deliveries. However, the the past year they’ve declined significantly. Every single time i order, my order gets stuck in the “order placed” status instead of moving to the “preparing” status. And it’s always the same excuse when i contact them, which is that they’re still looking for a driver. The dumbest part is, they don’t send the order to the restaurant until they find a free driver. This is stupid!!! It slows everything down!!! It toes forever until they find a driver and then i have to wait for the restaurant to prepare the food only because they didn’t send the order as soon as it was placed! The ideal system would’ve been to send the order immediately to the restaurant and by the time they find a driver, the restaurant would’ve made progress in preparing the food. And when I contacted them about this suggestion, they completely refused it and claimed that it’s to prevent loses with the restaurants. That makes zero sense!!! The driver would’ve eventually been assigned anyway, so there won’t be any loses! Not to mention the constant forced ads on the app that are plain annoying..Version: 6.5.5
✓ Ok app, terrible costumer serviceIf there was an award for the worst customer service experience, talabat would get it- with no close competition ... Orders take more than the expected time, technical issues arise from time to time, refunds are ignored, if you manage to talk to a technical representative though the chat using the web interface (bc the app interface chat doesn't work) they will close the chat as soon as you tell them your issue, they have the same reply to all issues and they close the chat after they throw that reply onto your face.. It's as is the representatives are competing against themselves to which one of them will give the worst experience.. Hope other businesses enter the market because those guys are terrible...Version: 7.2.6
✓ Talabat iraq , erbilWorst service, i ordered with a promis of the advertising from the talabat mart that it will come with in 30 mins , while my house and the storage place of talabat mart is exactly 5 minutes drive, talabat managed to come after 1 hour that means 30 mins late, and also worst tracking system and some how you cant call their customer service you have to chat once your out of the chat , from the other end they can end the chat without getting final answer from the client , im never usiing it again , i encourage people to use local apps not talabat , since if it was any where else in the world they would sue them but here nobody cares , Note : i tried to give a feedback on the application but once you give on star the app closes automatically ( i have screen record ).Version: 9.6.6
✓ Would give 0 stars if I canI have been a loyal talabat customer for over 6 months. Ordering almost everyday for different things . My most recent order, it turned out that there was an item missing. I wait to get home from work, and reported this mistake of a missing item. I was in contact with the store I purchased from and they confirmed this and apologized respectfully. The talabat customer service representative however, tells me that since I waited 3 hours after the delivery to do a missing item complaint, I cannot receive my money back. To simplify it, they pretty much stole my money and told me it’s my fault I didn’t complain sooner. I’ve spent probably +10,000EGP on this application, and they just lost a loyal customer over 49EGP..Version: 9.2.4
✓ App keeps crushingThis is beyond ridiculous. Your app has been crushing on my phone for months now. I have tried reinstalling the app but I still face the same issue. A company like Talabat should not have this issue..Version: 10.36.1
✓ Worst service ever!!!I still can’t believe that I had to wait over an hour and a half and when I asked the driver he was super rude he didn’t tell me That he didn't want me to pick the order up from the beginning he put me on hold!!!!!!! He didn’t answer me. After a while, he texted me that he lived in Deira and my order was far away, and then he cancelled my order. What kind of a mess is that!!!!!.Version: 10.8.0
✓ Bad customer experienceI guess this Talabt only interested about money but when you have a complain they suddenly despairing many times i have complained but either the food arriving cold or the driver but when i asked i need to complain to the restaurant they keep saying they don’t have the number for the restaurant 😳 but they help me sort it but unfortunately all lies at the end they keep saying the restaurant will call you 👌🏽 krab never does anyway i think is baaaaad.Version: 6.0.7
✓ Order did not deliverI order in this app but they did not deliver my order..Version: 9.6.4
✓ Keep hiking delivery pricesResponse to talabat: I have been living at the same place and there are restaurants in my building which have had their prices increased from 0 Aed, 3 AED, 5 AED, 7 AED. Regardless of distance, clearly you’re just hungry for more money. Delivery to places that were less than a mile away used to be free, it went up to 3 AED then to 5 AED and now 7 AED. I’d rather not anymore, keep hiking delivery prices as you like there are other platforms like zomato and deliveroo that are consistent and more reliable..Version: 8.0.8
✓ Poor customer servicePoor customer service.Version: 10.7.0
✓ RestaurantThe app is great but some restaurant need to update info such as pic, prices, and services. One day one of the restaurant after ordering they call me to apologize that they don't have delivery man!! I asked them to postpone their ad until they have one but they didn't ;( And have a nice day.Version: 3.4
✓ Poor delivery, poor customer serviceTalabat go delivery is really poor. Talabat customer service is also very poor. I don’t recall receiving order on time with Talabat go and all Talabat customer service did was to tell sorry for 1000 times but no action to improve the delivery. I cancelled multiple orders because I was so dissatisfied at times. I asked how I could complain couple of times and their team told they raised the issue and a team member would contact me. And guess what happened; no one called so far..Version: 6.1.9
✓ Good but not greatNeeds improvement on location and available restaurants. Most drivers still have to call after address already shown, very annoying. Also tracking is never accurate..Version: 6.1.0
✓ Terrible customer serviceWrong order delivered. Customer support refused to send the correct order. Only offer was partial refund. Borderline criminal behaviour by these jamokes!.Version: 8.0.0
✓ Worst customer service everWe are in Ramadan and I ordered the first order about 2 hours before Iftar. They cancelled it after 10 minutes and told me that there were no drivers and that the restaurant is using his own drivers, then I placed another order, they canceled the second one after 35 minutes too, I contacted the customer service on the chat was impolite and I asked him many times to let a manager or someone to talk to me. He told me someone will call within 60 minutes and by that time I would have passed the Fotor time. 2 hours passed since he told me that and no one called so I sent them back and again they told me someone will contact me within 60 minutes and 4 hours passed and no one did. Bottom line I think the people behind this App. will take you lightly even if you are a valuable customer and you use their App always. This would be my last time using this App. There are many alternatives that would really take care of their customers..Version: 7.8.8
✓ Customer service is terribleEach time I’ve had a problem, a (generally not-very-cheerful) Talabat customer service rep has informed me that a “member of the team” would contact me. (I’ve received only one callback in five). The one time I was called back, I was promised ANOTHER call, and then THAT call never came. There is a clear morale problem amongst staff I’ve spoken to. Just try asking them when you can expect to get a callback. Right now Talabat is the only show in town, and they know it. Order directly from the restaurant if you can. Otherwise stick to the few restaurants associated with the app who will behave professionally - and call THEM if you have a problem with an order you’ve placed through the app. If you get a restaurant that is incapable of solving a problem, it is unlikely (at least in my experience) that Talabat can/will help you. I’ve thrown two deliveries directly in the trash because they arrived cold, or too late for me to eat. In the meantime, I suspect I’m not the only Doha resident anxiously waiting for a competitor to enter the home delivery market..Version: 5.9.9
✓ Humanity above allI was very upset when I had to hear that this application partner with a country that support the barbaric ppl of this israel. I don’t want anything to do with you..Version: 10.19.0
✓ Something is very wrong with this appAlmost every time I come to order food from Talabat, I end up having to phone the restaurant myself to make the delivery order instead of using the app! This is because the restaurants are listed as either closed or busy and sometimes the restaurants are not listed at all, although I know from previous viewings that those restaurants are on Talabat. This is all very annoying and renders the app almost useless. The restaurants I try to order from are all physically close to me in Amman and the time I usually order is around 12:30pm on normal weekdays. When I do call the restaurants that are listed as closed or busy (at 12:30pm!) they express surprise at learning they are listed as such in Talabat. Something is very wrong with this app!!!.Version: 6.4.9
✓ This is the single most worst delivery app I’ve used in my 15 years of livingTalabat says there main priority is our order but what it really is is our money they will take money from your card and then Kurt forget about your order I’ve used it twice and both times I didn’t get my order and I ended up using another delivery app, after the 2 hours of waiting for my incredibly stupid driver I decided to contact the help center which came of rude and unsupportive I tried cooperating but in the end I asked for a refund and to cancel my order and they didn’t reply whatsoever 1 hour later I get a call by the driver saying he’s outside my door and at this point I’m fed up I open my door to see no one and I contact him telling him he’s at the wrong door and then he blocked me, I never got my order or my refund. Do not use this trash app use anything other than it.Version: 9.0.6
✓ Horrible experience with talabatHorrible experience with The talabat driver who took the money with extra as well and later called that we had not given him the right amount of money, he then came again and took 20 JD and returned 5 when he was suppose to take 8 JD only, he caused problems with the family as well We are still waiting for talabat to respond back.Version: 7.8.8
✓ No tracking whatsoeverReceived the order two hours late after I spent those two hrs tracking my order and making phone lots of phone calls. No one from the app noticed that my order was in limbo. You don’t fix these issues you will surely lose your business..Version: 8.8.6
✓ Absolutely awfulThis past 1 week alone I have either had my order cancelled without notification or order has taken almost 2 hours to arrive. Today I was in contact with Sharoon from talabat and he completely brushed me off. Then, I called KFC to find out where my food was and the costumer service had no idea what the order was. After this hassle, a talabat driver came to my door without the food! Honestly couldn’t make this stuff up!!! Still waiting for the food 2 hours later. Honestly will never order from talabat again. Good luck in the future..Version: 7.9.4
✓ يحتاج الى اصلاحالتطبيق يغلق لوحده دائماً يحتاج الى اصلاح.Version: 10.44.2
✓ ImprovementAs I am ordering from talabat,my rate is 3 star as I faced difficulty after placing the order. Restaurants are not delivery food on time as talabat is giving estimate delivery time. As example if it is mention one hour it will deliver after one and half hours. It’s need to improved and proper co operation with restaurant. When we place the order from talabat all the responsibility will go to talabat not restaurant..Version: 6.3.8
✓ I do not recommend this app!Been using this app for almost 9 years now, not anymore. I used to order from talabat everyday and i had no issues with it but in the past year they always deliver my food with missing items and i let it slide because it’s a pain dealing with their help center, when i request a refund most of the times they don’t put it back in my wallet and it’s hard to reach an agent also there’s no number I could reach to call. Yesterday i had the last straw where i ordered soda and of course when i got my order it’s not in the bag and when i reported it missing They did not refund me and said you didn’t order it even though i sent a screenshot of my receipt. If it was the other way around i don’t think they would let it go..Version: 10.48.0
✓ No help once so ever and not working accountsTalabat is amazing it works fine and has many stores and shops available but the account I own isn’t working and the help center isn’t doing anything nor helping I quit trying to get my account back so I decided to delete talabat forever and I don’t plane on downloading talabat ever again my honest review would be 0 stars or 1 but I will rate 2 stars because of how talabat is working and is great if you have an acc that is working but trust me it isn’t worth a hype going to get ur own order is so much better to be honest and I will never change my mind talabat isn’t working at this point and many accounts and not working now and soon more will too I did nothing yet it say “you can not order for the terms of use” and I barely did anything talabat is such a scam go get your orders instead of ordering from talabat its not worth it i swear.Version: 9.9.8
✓ Bad serviceI have been using talabat/carriage for many years with frequent orders/week (sometimes daily). I had an issue with a driver recently and my order was cancelled after I had received and paid for it so I contacted customer services to let them know and explained the issue but didn’t file a complaint as I didn’t want the driver to get in trouble for the misunderstanding that had occurred. For the next few days I was unable to order anything else on both talabat or carriage, I contacted 2 agents in the customers services to finally find out that my account has been blocked for “violating terms and condition of use” I wrote them an email with the address provided by one of the agents and the response was along the lines of “sorry for the inconvenience we hope we don’t lose you as a customer but your account will not be unblocked” no explanation or any information about the issue. Thankfully there are many other good food delievery services that doesn’t cost as much either. Make sure that you don’t have any money on the app too as they “can’t help you and are sorry for the inconvenience” if you get blocked..Version: 9.9.0
✓ Great app until….2 days ago i accidentally deleted my app next thing i know i couldn't log in anymore.It wont let me because of my location. I’m in Canada but i've been using talabat for years. i ordered a lot of food and grocery for my family in dubai through this app and now its giving me a hard time. please fix your app. i still have credits, points and coupons in my account..Version: 9.2.2
✓ I just deleted this appTwice they confirmed my order and took money and when it was time for the food to be here they called and said my order was not accepted and instead of refund they give me app credit. The only thing they’re good at delivering is the word “sorry “. 3 people called me after I was so angry to say sorry and say they’re investigating me to see why my order was cancelled. Apparently it’s your fault if you wait 45 minutes to a call and be told you’re food is not coming. Don’t risk your lunch break on this app or you will go hungry..Version: 6.4.0
✓ CrashTrying to leave a comment from within the app (to ask for a new feature) crashes the app. It’s consistent - happened multiple times..Version: 9.7.4
✓ Strike 3I understand theres a lockdown and riders are hard to come by, but your app could make things easier for the customers. Simply saying little riders near by is not enough, literally close off the area unless you find someone. A rider picked up my items but “had” to be home before lockdown even though he had well enough time to drop off the items and be home before then. And instead of him canceling the order or reaching out, he reached out to talabat themselves. Talabat should've canceled the order then (if what he is saying is true) or asked him to reach out to me. An hour goes by before i finally get irritated and try calling him multiple times and then he says he cant deliver and theres another driver out. There is no other driver. Unfortunately this isnt the first time something like this has happened, and i can only excuse this so many times because of the pandemic and lockdown rulings. Getting Talabat credit is a fine business move but honestly its pushing me away from the app. The app needs to update itself for the riders specific to every country. If it is an expat driver, they shouldn't be able to take order within 45mins of lockdown..Version: 8.1.2
✓ No customer serviceI placed an order today that I should have gotten in 30 minutes (according to talabat’s own calculated time) but it took two hours. The time kept on changing and they were adding minutes (between 10-20) every now and then. The restaurant said Talabat’s driver took over an hour and a half to get to them. The driver said he was an hour and a half away and talabat doesn’t usually take that into consideration. I tried to communicate with Talabat’s customer service representatives but they apparently have canceled all direct phone lines and the voice message I get is that I need to use the live chat inside the app. The problem is there is no live chat inside the app in Jordan. This was not the first time that an order took too long, but it was the longest. I do not recommend Talabat in Jordan at all. Many other more reliable apps out there..Version: 7.9.4
✓ Poor customer serviceCareless....Version: 7.3.3
✓ Worst delivery app I have ever seenI have used multiple delivery apps before and by far I haven’t seen anything worse, this app is trash I wouldn’t recommend it to anyone, my food never arrives on time, sometimes never does, they don’t refund money to card only credit on account which is completely useless and unprofessional, customer service are really annoying and not useful. Order from the restaurant directly and not talabat, I highly recommend doing so..Version: 7.5.5
✓ Broken by designThis app has a semi automated system that takes orders and confirmed payments, but will only process the order once they call you. Their customer service lines are not reachable by the customer - i.e they can only call you not the other way around. Even though the instructions in their communication tells you to reach them, there is no information on HOW to reach them. I messaged their instagram, FB and twitter and the pages look dead with no reply, I replied to their email and texts with no reply. I wouldn’t recommend using this app. Best of luck improving your service..Version: 7.3.9
✓ Hope something doesn’t go wrongOrders were ok from here until the 3rd time I ordered and my order never came as they forgot to tell me that this chain had closed for the evening. So then proceeded to refund me, quoting 24hrs- which is fine even though it was their mistake. Then 72 hours later I chase them up as to where my refund is, and the first agent finishes the chat without asking if I was finished in the chat (he had told me that the refund will be ANOTHER 5-7 working days away). Then when I re contacted to ask if I could just have instant talabat credit instead, the next agent told me he couldn’t find any information on my case or that I had even been refunded and that the relevant team will be in touch “within the next 24hrs”!!! Shambles. Use UBER or Careem instead.Version: 6.5.4
✓ Rebranding FAILOTLOB is a pain to begin with. The ONLY edge it had over ELMENUS was some wider choice of places. But otherwise, no customer service to speak of; when your order just doesn’t show up you’re on your own; a sloppy interface; no way to save your go to places. Enter TALABAT: OTLOB, but much worse. Everytime I search for a place I order from, I get a bunch of duplicates. Suddenly many places no longer deliver. And yet, these places are sill there, menus available, add to cart, checkout, you’re only told after you try to confirm the order! Places are no longer shown closed or busy. Every time I choose a place from search it prompts me to pick my only recorded address. Honestly, it is JUST GARBAGE. I don’t understand how these glaring errors went unnoticed, especially when some of them were not in OTLOB. They look less like bugs and more like a general attitude of careless negligence. Everyone involved should feel a little ashamed of having created such a sloppy product if they have any professional pride, though it would be hard to imagine that a proud person worked on this..Version: 7.3.2
✓ Timing is way off and horrible!They give you timings that are way off…. Not good for those of us who have to plan it out..Version: 10.9.1
✓ The worstI used to be a regular customer in Talabat for more than 5 years. BUT UNFORTUNATELY !!!!!! It became the worst ordering food application in Kuwait. Now there is an issue with application as its lagging alot as the estimated time become from 1 hour to 1 hour thirty and above as the time passes. Moreover, I ordered from a restaurant as its shown it will reach within 30 minutes but after the order the estimated time is 90 minutes sometimes more. Also, they take the order and its not shown to me( but money is deducted) later when you just refresh they made another order and cancel the old one and guess what you will refund your money within 3 days not immediately. Another issue is its shown that you order is cancelled, so I ordered from another restaurant, but out of sudden both arrived to my home. Before they were on time and there wasn’t any issues with the application. I think 4 delayed and mis-orderes are enough to delet the application. 👎🏻👎🏻👎🏻.Version: 8.8.8.
✓ “TRAGIC DISASTER “It’s truly so so so sad to see one of Kuwait’s first independent food delivery company go down in history as the WORST and most TERRIBLE application / website ! It has become one of the least recommend & the most problematic and multiple complaints from many valuable customers include me & my family and friends from the time of the delivery to the wrong items to the quality of the food and drivers i had the worst experience with talabat and I don’t recommend this app don’t waste your money on this app it’s old & none of the complaints are reaching the corporate or the current owner even many restaurants already left this app go check out carriage it’s much advanced and puts their customers first then their sales and marketing unlike Talabt who adds codes and sales to hide the fact that their service is honestly THE MOST TERRIBLE !.Version: 6.4.1
✓ فرع مصر جداً سئخدمة العملاء لا ترد على الزبائن ولا توجد تعويضات عن اخطائهم الجسيمة التي بسببهم..! وكذلك حساب الايميل !.Version: 8.9.0
✓ Bad customer serviceThere always seems to be an issue with orders, either very late, driver making multiple lengthy stops or wrong order from the restaurant. Most recent issue is still not resolved 2 weeks after the fact. Received an email saying they will check but have heard nothing. Avoid at all costs. I think I’d rather drive to get food, in rush hour traffic with my car A/C not working, in Summer than use the app again..Version: 6.5.1
✓ Worst Customer ServiceI was able to make one perchance before they randomly blocked my account. They didn't tell me why, didn't tell if I had a case number. It took me a day of talking to my bank and then visa directly to figure out it was Talabat preventing my purchase from going through and that my account was blocked. There was no one to talk to, the live chat was real people, but they just wanted to get you off the chat as soon as possible. They say there’s a survey at the end of the chat, but it never loaded. For some reason they couldn't call my cellphone. It would take them 24 hours (or more) to get an email back to. When I did get an email back, it was apologies and very little (or no) information. I it has been over a week of being band, I’ve “live chated” with about 50 different workers and all I know is I’m band for suspicious activity, a case number, and they are are sorry. I just found out what I was banned for and again, it has been over a week for begging for some information on what’s happening..Version: 7.7.2
✓ FraudThe app is nothing but a fraud to take people money away from them and there are no call centres or anyone you could get hold of when things go wrong. I have lost €70 on food ordering and there was nothing I could do to get my money back..Version: 9.8.8.
✓ 2 hours waiting it said 10 minutesI ordered a cake from a restaurant near my home and it said that the cake would be here in 10 minutes I then check my phone and the driver cancelled my order just because it was a uk number ( I recently came back from the uk and didn’t have time to change my number) then he went back and re-ordered it he then took 2 Hours to deliver and the cake is still not here I would give us half a star if I could this deliverer should be fired..Version: 7.5.0
✓ BadBad application always ssl error occurs!!.Version: 5.9.7
✓ اسوء برنامج في التاريخ .. وشكرااسوء برنااامج في التاريخ وشكرررا.Version: 8.6.4
✓ Talabat you are the worst!Talabat drivers always go to other houses similar to my villa number but in different streets and keep insisting that they are outside even when I ask them to ring the bell and they end up ringing the wrong bell! They never learn from their mistakes Even after three years with such low service level they behave the same way and I will always have to send them my location again in whats app although it is provided in the app where I placed the order. All they care about is to deliver to other poeple my orders since money is paid using online visa all they want is to check the box not caring if the order was delivered to the right person or not!!! Can’t believe that such service level exists and still running in Abu Dhabi where services are always improved constantly however this is their third year with the same attitude I wonder how they are surviving in this market with the so much competition. I used them just a few times and always was shocked with the same attitude. Are Talabat drivers trained to switch off their minds and just look for villa number not considering the street it is in!!!.Version: 8.5.2
✓ The worstThe worst food delivery app ever, I will never use it again. Everything is more expensive than the actual price . If you buy something from their mart it will be defective and they refuse to return items, The worst ever.Version: 9.4.8
✓ Hard in communicationRecently it was hard to get responses from talabat team and delay if they do so. Also the riders always they registered another phone number and when u call it belongs to someone else who doesn’t work with talabat. The team who reviews the team they don’t even the complains carefully I ended raising complaint about the person who responded. In addition the language most of the times with riders is hard to understand as they don’t speak Arabic and English. I also suggest that Talabat should add icon for users to add photos for clear location awareness..Version: 9.4.4
✓ So many things WrongFirstly you offer cash payments and the riders never have change, then talabat mart is a disaster! 3 wrong orders in a row, items substituted for stuff not even close to what you ordered or just doesn’t arrive at all, plus extreamly expensive all in all worst on line food and grocery delivery service i’ve ever used and i’ve lived in 7 countries now … get better Tallibat.Version: 8.9.8
✓ Connection failedUsed to be my favourite app. Now too often it says connection failed. Which means my stomach failed to be satisfied. Other apps and internet working on my phone so not my connection. . Becoming too unreliable for me as I work long hours and now need to find an alternative that I can rely on... please figure this out as it used to work brilliantly.Version: 6.4.8
✓ Worst App EverOrders are getting cancelled in Ramadan when people are fasting. It happened to me 3 times this week, the talabaat chatbox is not helpful, to sum it up go to carriage, deliveroo etc… just stay away from this time-wasting app. Update. — I thought this app got better… There is no use from this app, the rider does not deliver the food, the restaurant does not accept the order nor have it in the system and the agents keep saying that their sorry and this wont happen again. Then recycle the whole thing again. Agents are just to let the customers calm down, because in the first place this app makes customers rage. My order got canceled 9 times in a row and I have proof of the canceled orders. 9 hours of wasteful waiting went from my life due to this horrendous app..Version: 10.48.0
✓ Not helpful and didnt give accurate infoThe customer service is the worst. They give false info and it’s not the first time. It’s always the cst fault/ they didnt refund me and they promised they well and i sent pictures of all the damaged order I received and they answered with okay we will refund you don’t worry and thry didn’t so I deleted the app will never use it again..Version: 9.5.4
✓ Wooorsst applicationn!!!!They are the worst application for food delivery!!!!! Yesterday i have ordered popcorn for the cinema next to my house!!!!! The order was paid by my credit card and the estimated time was 27 minutes, after 1.5 hour the order was never delivered and the estimated time was the same until the resturant was closed !!!!! I talk to talabat customer service and the agent lies and says the order was picked up!!!!! I called the resturant myself they said no one came!!!!! Talabat sent my order after 20 minutes for the resturant and it was never approved or picked up or delivered !!!!! The agent says we have one driver who picked your food and we cant track the driver so we will send a new order and a new driver will pick it up? Serioussslyyy??? Talabat need to fix their horrible service and their horrible way of talking to the customer!!!!! If you cannot provide a service as promised you should close your application!!!! I deleted the application and i wont order from theeem again!!!!! I highly advice not to deal with them as they are just playing around and wasting the time of the customer!!!!.Version: 9.0.4
✓ Horrible customer service, lousy couriersWhile the customer service representatives are polite, they do nothing at all to help, the drivers are untrained, don’t take their jobs seriously and take too long to get from the restaurant to the location provided. If the restaurant is 11 KM away, it shouldn’t take +40 minutes to get to said location without mentioning the arrival time change! Also drivers are rude, unhygienic during this uncertain COVID-19 times. There many other apps that provide a better service, just because you guys where the first around here does not mean that people will just take it. You people should either train your couriers and customer service representatives or just forget about the app and start a new business that you guys could actually manage!.Version: 7.1.3
✓ Horrible delivery appThe estimated time for every food delivery is false, the track page in app does no tracking merely a countdown from whatever the suggested time is, which is always wrong. The live chat or customer support read and respond with the exact same scripted answer every time without doing any checking or any actual information update. Overall a horrible app for food delivery and a tiny shadow of proper food delivery like Uber eats/careem or any other..Version: 7.1.9
✓ Love Talabat but Had a VERY Bad ExperienceAm a client of talabat, I order frequently although I never created an account. I ordered from talabat go were they mentioned they will deliver within 20 to 30 minute and I have a one hour break so I ordered because of their promise timing. But unfortunately the food took an hour and fifteen minutes on top of the half an hour which was not convenient at all, I didnt eat, I couldn’t extend my break, the food came cold, and my drink was missing ONE OF ThE WORST EXPERIENCE EVER. As I called talabat call center, the agent apologized and said next time open an accout so if this is repeated we will compensate you (WHAT NEXT TIME) so shes like except my apology and what can I Do more, i told her please follow up and until now she didnt contact me, I sent through Talabat live chat finally they said you did t reply so sorry to close the chat although they said please wait and I replied I will and they close the chat, I sent a chat again because nothing is done and I havent receive my drink although I have paid via KNET. What do you think of my experience with talabat customers service and follow up, what compensation you think I deserve.Version: 6.3.4
✓ Bad customer serviceSuper bad service plus my delivery took 3 hours to arrive! Will never use it again!.Version: 9.6.2
✓ Hit and MissAs a food order service talabat is quite good. The problem arises with Talabat Go. The delivery takes forever and in my experience is usually wrong which is very irritating. The live chat isn’t very helpful as they contact the restaurant then say ‘the restaurant will send the rest of the order’. They don’t arrange immediate delivery or any form of refund when the meal is freezing cold due to bad delivery service. Twice the live chat person has arranged to send the rest of the order next time we get a delivery! It’s a joke. Our McDonald drinks arrived 6 days late!.Version: 6.2.4
✓ BadBad.Version: 10.14.0
✓ Switching to DeliverooTalabat used to have a chat function. Now my order is delayed because the drivers that were supposed to pick up keep cancelling and no one is picking it up. Now you cant even tell them anything and my order keeps being delayed..so this is probably my last time on here..Version: 9.4.0
✓ Terrible applicationOutdated. Poorly designed application. Confusing and too much going on. Needs to be simplified and more user friendly..Version: 9.6.4
✓ Horrible serviceI living in Qatar for 3 months, and normally I order from talabat. Is not a single week without any issues with this delivery service. The call centre don’t care about the costumer, the drivers don’t follow instructions when I’m trying to guide them to make they life easier and save my time. Plus some driver or call centre worker once shared my phone number to random people call me to talk in Hindi about talabat..Version: 9.4.4
✓ Worst delivery company in jordanThe company has the most impolite and dirty employees I ever seen in jordan, the riders talk to you like you work for them, they mess your orders without a single apology, wear no mask or have it dangling on their chins, and they don’t carry change with them so that you have to bump up your tip. And the company doesn’t do anything about it because they already pay them low salaries, when you talk to the company they just send copy pasted “we’re sorry for the inconvenience” messages. I’m not the only one that had troubles with talabat, nearly 2 of every 5 friends I know deleted their app after a couple of experiences. If you value yourself, I highly recommend you to avoid this “service”. Edit: oh great, I got the copy pasted “sorry, but not going to do anything about it” response from the company Keep your apology to yourself, this is the second and last time I uninstalled this terrible app, I already gave you two chances.Version: 8.4.6
✓ Garbage customer serviceCustomer service doesn’t explain nothing when it comes to late order, my last late order was a result of a system glitch that didn’t send my order for an hour and a half. They didn’t tell me this, the restaurant told me when the order was received and the time was shown on the receipt when it finally arrived. This app constantly has issues and problems with subpar unhelpful customer service..Version: 9.0.4
✓ One of the worst app experiences I have ever encountered- I made my first order - The app created *two* identical orders - The restaurant called me to inform me of the two identical orders, which I explained was an error and they should only send one - I chatted with Talabat service agent to cancel one of the two orders - 30 mins later Talabat cancelled one of the two orders - 20 mins later the restaurant finished preparing my food and put it with the driver - The driver was 2 minutes away, with our food, when Talabat mistakenly cancelled the *second* order. The food was never delivered. - I then chatted with the Talabat service agent to get a full refund. He claimed they are incapable of processing refunds without a customer going through a variety of steps. - I then went through those steps to process one refund, but for the second refund there was no option to send to my credit card. - Back with a Talabat service agent, who agreed that there is an “app issue” and that it would take a “specialized team” 24 hours to fix the issue so I can process the refund. In the meantime, I had 4 starving kids and eventually made a third order through Deliveroo, which I’m praying actually gets delivered. Never using Talabat again. What incompetence..Version: 8.9.7
✓ The App share my personal informationI feel not safe, the restaurant staff member call my on my personal phone number and harass me because I didn’t give them a good review. This App share my personal information.Version: 10.2.0
✓ Bad bad badIf it says 30 mins it’s more like 1 hour and 30 mins. Bad support on app. Avoid.Version: 9.0.7
✓ Customer service is prioritized for subscribers not customers.The new ONLINE CHAT system is very upsetting. I can’t get a hold of an agent if I have an issue with the order. It just gives me a “text answer” which is not relevant nor helpful at all. But if I want to ask about a subscription for deliveries, then it immediately connects me to an agent. This shows where your priorities are as a company. This is what happens when a company becomes to greedy. Deliveroo would never do that. It also will refund the money straight to my account rather than only refund it to the “talabat app” which forces me to download it and then I have to manually refund it to my bank. Intentionally making it difficult to customers to get their money back by adding those extra hurdles. This company has become too big and bloated that it got all its priorities messed up, far disconnected from reality. Customers care is the last thing on their to do list. You should spend your money on your customer care development rather than those tacky Cristiano Ronaldo commercials. Its just really sad..Version: 9.5.2
✓ تطبيق استغلاليهذا التطبيق استغلالي بالاسعار لانه اصبح عنده جشع.Version: 9.2.4
✓ Review for Talabat EgyptI made an order using the exact same address I used to use with the previous app that existed before Talabat purchased it. I waited 40 minutes before calling the actual restaurant to find out that they never received my order. So I just told the restaurant my order and told them to cancel any order coming from Talabat in my name. Finally I receive a call from a Talabat representative telling me that my order was cancelled due to an incomplete address. My address had the city, district, compound name, steet name, villa number, and owners name. So when I asked the representative what was missing, he told me that I didn’t specify whether I lived in a villa or a building (an irrelevant piece of information as the restaurants delivery man knows the compound has no buildings), clearly the representative was just making up an excuse. This was my first order with Talabat and my last. I received my order from the restaurant 20 mins after I placed it, clearly Talabat’s system doesn’t work and just overcomplicates / slows things down..Version: 7.5.5
✓ Not too badPros: Most of the restaurants are covered in the app, very helpful. Cons: Food always late and most times are cold . Poor communication between the app and the restaurant. Live chat is useless. Too bad it’s one of the only two food delivery apps..Version: 6.2.2
✓ Okay app, need better UI and quality of life.Biggest problems with app had to do with an overly complicated UI and slimy business practice. No search bar on most tabs makes checking for certain things harder. One example would be the “pickup” tab, why does it sort from closest businesses to farthest but have gaps in between with random stores that are FARTHER, is it a app bug or ad placements?? There are many other quality of life issues that should be assessed and tested. Also it’s really annoying and kinda slimy that when refunds are given, it is converted to store credit and NOT refunded to original card payment… like why? Due to this you need the exact amount on your next order or they FORCE you to use “Benefit”, a third party site that sets up a payment option with your credit card. Why do I have to use this sketchy company to use my store credit (talabat wallet)? I can rant on about quality of life updates, like location sharing on talabat not an option for some reason on the app, and so on..Version: 9.8.0
✓ App is a scamWe spent a couple weeks in Saudi Arabia. We tried using the app to order food. Unfortunately, the orders kept getting canceled by the app. Each time this happened the app would give a credit in the app instead of refunding our card. This happened multiple times. We are now back in our home country and the app is not used here. The customer service will not send the credit back to our card and the money is wasted..Version: 9.1.9
✓ Update: Evidence of paymentUpgraded from 1 to 3 stars. I have been using this app more after not using it for a couple years because the competitors got worse! I am in Egypt, and have used it in UAE as well. One improvement that should be made is to have “Paid online with card” clearly stated on the status screen. I have had more than one driver question me about payment. The amount charged doesn’t always equal the receipt in the driver’s hands (discounts, tip, service charges) so my bank SMS isn’t good evidence..Version: 10.2.0
✓ Tracking Linked to App that OrderedHi Talabat. For all my years of using your app, the tracking notifications were sent to the app the user used to order the food. Now, when I place an order, tracking updates and notifications when the driver is close by are sent to the contact phone number’s application. This is very confusing, especially if the user that has placed the order does not receive tracking updates, the app favoring the registered phone number’s user. This is confounded logic, as a user may only want another person to speak to the delivery person, but still wants tracking information so s/he may receive the order. Please correct this as soon as possible, for quality of life issues with your service..Version: 10.38.0
✓ Unprofessional & Lack of Customer SupportI placed an order after reading it would take approximately 27 minutes to arrive. After 40 minutes, I opened a chat on Talabat’s help center to talk to the customer chat to inquire about my order, but got left on ‘waiting’ for 15 minutes. I then attempted to call their number, and got placed on hold for another 10 minutes. It’s been an hour and 15 minutes since I placed my order as I write this, my order that was supposed to take 27 minutes, and Talabat’s customer service have yet to reply and my order STILL HAS NOT ARRIVED. Never using this app again - I feel ripped off, I feel like I’ve been disrespected and treated like a fool, and all this frustration made me lose my appetite. My only wish is to be able to give them 0 stars rather than 1. Disgusting honestly.Version: 9.4.0
✓ I have been ROBBEDApparently if you don’t rise a complaint of a missing item in your order during the first 3 hours of receiving it you CANNOT get a refund! This is clearly theft no matter how you look at it. like if i was in a situation where I’m unable to check the items in my order during the first 3 hours of receiving it my chance to file a complaint is gone!! & if the rider is not from TALABAT app how do you know whether I received it at all???? No one from talabat calls me to check if the order arrived! ….& if its possible for me to rise a complaint ONLY during the first 3 hours, then why is the complaint feature for missing items STILL there after the first 3 hours??? Whats the point of it?? ———————— This policy of raising a complaint only within the first 3 hours of receiving the order is MANDATORY & customers should at least be informed/notified of it EVERY TIME THEY CHECK OUT why do i only see notifications of subscription AD when I’m not the least bit interested in it??? So many things don’t make any sense.Version: 9.8.4
✓ Terrible service1. There is absolutely no way to contact a customer service agent in case you encounter a problem with the app itself. And the help centre FAQ is useless. 2. I was also given a voucher from being referred to download the app. It states that the referrer should also receive a voucher but they did not get one at all. Only I was given a voucher which did not work in any restaurant or grocery shop. I tried every shop and restaurant and it did not work. The voucher doesn’t even have terms of use to understand why I cannot apply it anywhere on the app. Is this a scam to try to get more people to download the app? Ridiculous. 3. The tracking page isn’t always accurate. Sometimes it says 5 minutes and you end up waiting for 20 mins. Equally sometimes it says 5 minutes but the rider is already outside the house. It would be more useful to have accurate tracking time. 4. Many restaurants/ shops which state that they have talabat delivery don’t actually show up on the app which is really frustrating. I assume this is a distance issue, however, these shops/ restaurants could still be included in the app with a slightly higher delivery fee. 5. Delivery location- despite pinning the most precise location possible on the map, and writing every single detail of my delivery address; majority of the time the drivers fail to actually show up in front of my house!.Version: 10.32.0
✓ Bad service and non-professionalWorst food delivery application ever. Today I made an order and put my home location on their map. The application considered the location as part of a nearby area and asked for a 2Jds delivery. Minuets later the restaurant called me to ask for the address and they said that I have to pay 3.5Jds for delivery because the location I gave them doesn’t belong to the area that the application stated. I spent an hour of receiving phone calls from the restaurant and Talabat and explain the situation every time, to finally receive a call from Talabat saying that the restaurant insists on the extra delivery fees, therefore they cancelled the order. I don’t blame the restaurant though because it is not their fault! Any respectable company (not Talabat of course) would pay the extra delivery fees and correct their maps for next times. But apparently not what Talabat and their non professional workers who cannot even pronounce the restaurant name nor the areas names correctly, would do. I deleted the application anyway..Version: 7.2.6
✓ No support or HelpOTP Verification Failed twice because of a broken link but they still took the payment twice. No order history so I couldn’t contact support in a proper way. The phone number they have is out of service and when I try to contact them with the app it fails to open a page on the app..Version: 8.9.8
✓ BadAfter 3 years I can’t order from talabat its not good bad and ex n got it y Dont use.Version: 9.1.6
✓ Horrible customer serviceAvoid using talabat , due to zero customer service support. My credit card was charged wrongly by talabat for 12 times for total of over 3000 AED. There is no way to contact and speak directly with a customer service representative. Only way to communicate with them is through horrible chat service which is basically an automated computer. They give standard computer generated replies and tell you they find not issues with any wrong charges. When you ask for someone to call you they claim you will get a call in 5-10 minutes and never actually call you. I plan to report them to the consumer rights and local police for theft. As well file a claim at the bank. I will never use talabat again due to this horrible customer service and I plan to share my experience and ensure others avoid them as well..Version: 7.4.4
✓ Plz!We need to pay by card , not every time we have a cash.Version: 6.2.0
✓ PatheticTalabat’s customer service is poor. It hides customer reviews of restaurants to show high ratings. More and better options available. Absolutely pathetic and shameful..Version: 10.30.0
✓ This app is a trapYou put your card in , you can’t remove your card from your account and you can’t delete your account, also help is real bad ..Version: 9.8.5
✓ WAITED FOR FOOD 3 HOURSThe customer service of this app is completely useless. I waited for my order from 8:21pm to 11:25pm… for 3 whole hours. The customer service agents (4 different ones) kept reassuring me that my delivery is on the way and that it would reach me in 10-20min… they told me that at 9:30pm, and then again at 10pm, and 2 more times later - while my food arrived exactly 2 hours after I had complained for the first time. In the end, I asked for my money back when my food arrived completely cold - the answer was - well, we gave you a 15aed voucher… we can’t perform the refund. It is safe to say that I WILL NEVER USE THIS APP AGAIN. It’s my worst experience with food delivery ever and customer service agents made it worse by lying to me. WOULD DEFINITELY NOT RECOMMEND.Version: 10.11.0
✓ Not user friendlyNeeds: -A way to leave the driver delivery instructions -Make it possible to tip the driver after delivery - A direct way to reach help chat (I always have to do it through “previous orders complaint” 🤦🏻♂️).Version: 8.7.2
✓ Thee ABSOLUTE WORSE!!!I am a very displeased customer right. It seems to me that every single time I place an order on talabat something goes awfully wrong. The food is either cold because it delivered late thanks to the driver going to the wrong location, something is missing from the order, or the other just all together never shows up. Usually, I don't say a word, because it's far too late and I'm way too tired to try to figure out who to contact about an issue but today is my breaking point. Not only did my order show up late, but it had no napkins and no eating utensils AND MORE HAIR THAN CHICKEN. That is my far the nastiest, most unsanitary, things I've seen around food since I've been in Kuwait. I would like a full refund for this terrible mistake. Taco Eataco should be ashamed of themselves. If I didn't have to at least leave a 1 star rating this review would've gotten 0 stars..Version: 6.4.1
✓ I didn’t receive the foodI will never ever use this app again, I haven’t even received the food. Delete..Version: 6.2.7
✓ Worst delivery qppIf you put cash they never place the order If you use card they never deliver or refund It is terrible 👎👎👎👎👎👎.Version: 10.47.0
✓ Worst delivery app in the plant try Deliveroo or otherWorst delivery app in the plant try Deliveroo or any other app or bring your food better than using this app they lie they’re not professional at all they don’t respect your time the drivers not from the app they’re from the restaurant they can’t talk to the driver they only maaybe contact the restaurant they give u high blood pressure and heart attack at the end and you don’t eat your food.Version: 8.1.6
✓ Unacceptable Customer ServiceMy coffee order was delivered to the wrong address and my request to cancel the order was ignored. I knew my order was very late and would be cold. Yet the driver went back to the wrong address, recollected my order, and dumped it at my front gate. I find that unacceptable as who knows who handled my food at the wrong address. Then Talabat refused to refund my money because according to them, I “accepted” the order when it was dumped at my front gate. They offered me a ridiculous dhs 15 compensation. Even after talking to the customer service who admitted it was the driver error, I still didn’t get a refund. The Talabat customer service follow up needs major improvement as the rep kept trying to blame me for “accepting” the order. I won’t be ordering from them again..Version: 10.34.0
✓ Enable option to place order from all over worldWhy are you restricting yourself to ensure user in UAE to place order? In this digital era we should be able to order from any part of the world . Please enable this option.Version: 9.8.4
✓ Great idea with a major flaw...Talabat can be extremely useful and is a great idea, HOWEVER, to allow restaurants to change the delivery time as and when they please is WRONG. When you order, you want to see how long delivery will be (estimated), so you sometimes select a restaurant with a reasonable or quick delivery time. However once you place the order, you find the delivery time jumps from 30 minutes to 60 minutes...then it changes to 70 minutes and by that time, its too late to amend/cancel. Very annoying and unfair..Version: 6.5.9
✓ Horrible ServiceIt wasn’t the first time I have a problem but it will definitely be my last (app deleted). My order was late. I used the “Live Chat” and explained that according to the app it says my food has already reached but it’s really 1/2 hour late. The reply: “the driver must be nearby and marked it as delivered. Please wait 15 minutes.” I replied that 15 minutes is not nearby but I will wait. 30 minutes later I contact the live chat again. I am placed on hold and finally I’m told he needs 15 minutes. On top of being an hour late already! Needless to say he did not come in 15 minutes. I tried calling I tried the live chat again! Maybe I cannot blame Talabat for the restaurants short comings but their service to help you track the order is miserable 😩. Uber Eats gives me the drivers number and I can track his car as soon as he leaves the restaurant. Never again Talabat. Horrible app horrible service!.Version: 7.1.1
✓ Worst order app I have ever experiencedI’m a matter of two months I have had my orders: 1. Lost in their system and finally canceled after 2hrs. During that time I was speaking with both the restaurant and THREE Talabat operator and each side was blaming the other for the mixup. 2. Have had my order canceled/rejected TWICE from the same restaurant 40min after ordering it and then the restaurant closes leaving me with no food and no answers as to why. One of these incidents happened during Ramadan - which I found it extra awesome. 3. An order get delayed 30min only to have the TALABAT operator call to inform me that they spoke with the restaurant and that the order would be delayed an additional 45min. I called the restaurant in question and they informed me that Talabat had informed them that their drivers were out and would be delayed. Thanks for the straight up lie and avoiding taking responsibility. In all the instances, no believable apology or compensation was offered. All the operators were friendly enough, though badly trained and not equipped with the tools to help customers in distress. After speaking with one operator after an incident and him offering to compensate. He had to speak to his shift manager three times before offering me 25AED credit for the third inconvenience. In a market with more then 6 different food order apps, don’t waste your time with this one. No credibility, responsibility and accountability. Shameful.Version: 6.1.4
✓ Talabat GO DriversTheir driving service is the worst. You get phone calls about your location and address. And if you don’t answer they will cancel your order. But their drivers call even when they are standing outside the door. They won’t ring the doorbell only call- not even knock. I get 5 phone calls from the talabat drivers every time they have to deliver and then I always miss a call and never get my food. By far the worst delivery service in the area. A talabat go driver called me this last time to ask me to send my address through WhatsApp. I did that. An hour after that he called twice which I missed and then they cancelled my order. But I confirmed with him the building number and flat number when he called. Order should have never been cancelled. Talabat GO is the worst. If you have to use the app try using restaurants who don’t use talabat go..Version: 6.2.9
✓ Constant Payment IssuesKeeps rejecting my cards for no reason and sometimes I get charged twice and I don’t get the refund..Version: 9.4.8
✓ Good ChoiceThere are a good selection of restaurants and various foods to choose from on Talabat. In regards to deliveries, it requests your address and asks you to provide additional directions to your home address and it even gives you the option to drop a pin on the map yet EVERY TIME I order food, the driver will call, not speak any english and ask for directions or demand you send the location via whatsapp. There must be a better way for the shop to communicate with their drivers and ensuring they know where to go before they leave the shop. This deters me from using it as often as I would if the deliveries went smoother..Version: 6.3.4
✓ Horrible service ! Thank goodness for CareemI have smoothly switched over to Careem now and couldn’t be happier. I have been with Talabat for years and had tolerated their bad service (whether it be their drivers or their useless call centre) all this while as I didn’t have much options. Honestly, everyone should just move over to Careem Now - Talabat will never survive if they continue in the same path as they have always been on..Version: 7.4.6
✓ No customer serviceThe customer service is almost nonexistent and when you get in contact it is terrible; i ordered from a grocery store and paid by card(had barely any cash change with me) and the delivery person shows me an updated bill and saying I have to pay extra cash, like no one from talabat or the store informs you. When I told customer service, one just said you can submit some complaint and call over, the other on chat acted like I’m telling her a story; she was responding like “oh that is really bad the store should inform you, that’s sad” stuff like that, no proper response. This is just one example, they always respond as if you’re telling them a story.Version: 8.9.0
✓ App deletedOrders are ALWAYS very late. They take your money even if items you ordered are out of stock . Then, if you want YOUR money refunded to your bank, it takes weeks (when you didn’t even get the product you tried to order!!!!)! If you choose to instead refund YOIR money to your app wallet, there is an expiry date on YOIR money, spend it or lose it!! I’ve tolerated this sub par app and sub par over apologetic customer care team with no solutions or authority, for far too long. The frustration has finally beat me, I surrender - app deleted!.Version: 9.7.4
✓ THE WORST USER EXPERIENCE EVERYou are literally nothing to this app/company, they can’t help you with anything regarding missing items or the delay of your order. You can’t talk to any of the customer service as long as the order status is “Preparing”, even if your order is 2 hours late, and to talk to someone you need to wait at least 5 min to hear “Sorry”, means if there’s a missing items you already lost the driver and you need to wait another hour to get the rest of your order. Today is the last time to order food using this app. It’s like they care lol!.Version: 6.5.4
✓ TerribletalabatTalabat riders consistently cancel orders and I am left chatting with an app looking for my food. Talabat is terrible, el menus or directly phoning the restaurant are much better ways to get your food..Version: 9.2.8
✓ Pick up option extremely buggyDevelopers need to fix the pick up option to fix bugs asap.Version: 9.3.0
✓ My Personal OpinionHelpful app but needs to improve the quality of the services. The food takes too long to get delivered. One sandwich from Subway takes an hour!.Version: 5.1
✓ The service and the help centerI’ve had at least 3-4 problems in less than 2 weeks, and every time I talk to the help center they’d tell me that they can’t help, although they’re the ones who should help, and I’ve had my money taken away while my order going to someone else, and when I talked to the help center they said that the driver delivered it (he did! But to another house!!!) and I didn’t get any help, 2 days later I got another order with a missing item, I immediately talked to the help center and they told me that the restaurant closed, and that they can’t help so I contacted them the other day and they said that the time limit has exceeded and (as always) they can’t help, I will no longer be using talabat, it’s gotten WAY worse in less than a month, the service the orders the time to deliver, everything. That was my last time using the app..Version: 9.1.6
✓ Worst App EverI usually don’t write reviews but my experience (and not just one incident but several) was so bad with this App that I had to say something 😂 Worst service and App ever! Don’t waste ur time downloading it! There are far better apps worth trying!.Version: 8.9.0
✓ Talabat MartCan order and pay from all other stores & restaurants fine. But talabat mart checkout fails to work 80% of the time and fails to check out. Super annoying all I want to do a small grocery shop.Version: 7.5.5
✓ Backend issues and unprofessional driversPlatform functionality of special comments and no plastic / go green initiative doesn’t work. Restaurants get blamed for platform issues as orders are not customised. Drivers from Talabat are sometimes rude, unkempt and never carry change. Also they always call / WhatsApp to reconfirm the address although that’s already dropped as a pin on the app and exact description is added. Always doubling up on work..Version: 6.3.2
✓ Worse customer service.I received a wrong order and when I sent talabat a picture, they say it is the right order, even though it is not clearly noted in the picture. Adding to that, it’s not my first time getting attitude from customers care team. All other delivery apps in UAE are better than talabat!.Version: 9.7.8
🙂 Talabat: Food, grocery & more Positive Reviews
Talabat: Food, grocery & more works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Talabat: Food, grocery & more.
⛔ Talabat: Food, grocery & more Problems
