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Busch Gardens App Complaints & User Negative Comments 2024
Busch Gardens app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using Busch Gardens? Can you share your negative thoughts about busch gardens?
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Busch Gardens for Negative User Reviews
✓ Explore the park map too smallGreat ideas in this app but very poor implementation . The "explore the park" map needs to be selectable to full screen on an iPhone. The size of what is displayed in the current application is much too small to be of practical use. Other portions of the app appear to be well done but I was forced to still carry a paper map as the iPhone version was too small to be of use. A full screen version would rectify this..Version: 5.4.1
✓ Very PoorThis App is pathetic! I have now been trying to purchase tickets on it for over 30 minutes and can't as it keeps crashing. When trying to create an account it asks for Zipcode as required field even if you're from another country. If you create a guest account it asks for postcode (from UK) but keyboard switches to number pad so you can't add numbers. I'm so frustrated by it's continual crashing I've written this my first ever app review. Hope the rides are more reliable, if I ever get the tickets😡.Version: 5.3.0
✓ App bug caused over $1000 for 3 ticketsThe first time using it last week. I tried to purchase three tickets. it kept saying to retry because date of birth did not work. However, it did not give me the option to put in a date of birth, until after I put in bank account info. So I tried four times and eventually it went through. Come to find out all four times I tried actually effected my bank account and now I have over $1000 pending in my bank account! Two days later I had to buy two more tickets because my kids decided to join, I used a different bank to make sure it wasn’t the banks issue and tbe same thing happened! The app stated the date of birth did not work, but again gave me no option for date of birth until I put in my bank info and pressed next. I tried it twice, then it finally gave me the option to put in date of birth. Now once again I have two pending transactions in my bank from you guys, instead of one. The order of the ticket purchase steps does not work correctly. You should ask for name and date of birth of each ticket holder before asking for bank info..Version: 7.0.52
✓ Can’t log inI can’t get into the app. I’ve been in it before, but it’s been a few months. I have a screenshot of my pass, but need to get a picture of a guest pass. Of course I can’t access anything else associated with the app as well. I tried accessing from the website without any success. Deleted and redownloaded without any luck. Have a trip planned for tomorrow, this throws a wrench in that..Version: 7.1.27
✓ AwfulAbsolutely dreadful app, can’t do anything..Version: 6.1
✓ App is ok at bestWent to Busch Gardens today and downloaded the app in the park when we arrived. Some concerns I have: 1) not everything in the park is listed in the guide or on the map. This includes Josephine’s, an ice cream shop in New France 2) doesn’t tell you when the rides open. While the park opened at 10 am, rides and shops opened later (as late as noon). This made it hard to plan our day 3) if you look at dining options on the guide it would give you a menu for some places. That is not an option if you looked up a restaurant on the map. So you have to switch back and forth between the guide and the map. 4) locations in the guide are listed alphabetically. It would be nice to be able to sort by region..Version: 7.0.17
✓ UnresponsiveThe links are slow to work and when they do refresh don’t show you the information you want (queue times) just a load of ads for how you can pay to skip the queues. Ok if you are made of money but useless for those of us who’ve had to save hard to be here. Also not impressed that unlike at the Disney parks you aren’t allowed to bring your packed lunch in. Such a shame as otherwise it’s a really fun park.Version: 6.1
✓ Not Very UsefulRide opening and closing times and restaurant opening and closing times are not accurate. If anywhere the app should be accurate. App pushes All Day Dining but does not list where it can be used separately from other eating locations. Should be able to filter for just that with accurate opening and closing times. Not showing real time ride wait times is inefficient at best and takes away from a fun day at the park. Drains your battery so phone won’t last all day at the park. Could easily be so much better..Version: 7.1.27
✓ Wait timesWait times are all incorrect. App said 5 mins for Tigris but wait time at entrance said 30. Ended up being over an hour. Wait time for SheiKra was listed as 30 on the app, then 60 at the entrance..Version: 7.0.33
✓ I can’t believe thisI can’t believe they literally lied about the time of the rides I’m now waiting and I came here at 5 or 4 and. I’m probably gonna go on one ride for the whole day they made the line to long it is not fair how they are gonna make us wait for a long time just to go on one ride for the whole day?! The app is good but I don’t like the fact that they made me wait so long for nothing I already had to drive here 3 hours?! Not cool and the fact that sometimes they stop the ride and make you wait more This one lady waited so long and they said she had to come a again cause they closed it’s not the workers fault just a little bit but it’s mostly the manger THEY NEED TO FIX THIS NOW AND THE ONLY PEOPLE WHO CAN MOSTLY HELP IS YOU GUYS THE MORE WE FIGHT FOR OUR RIGHTS THE MORE WE GET CLOSER TO THE RIDES i hope this review helped ty♥️♥️♥️.Version: 7.0.11
✓ Can’t store annual pass in appI find it disappointing reading reviews from 5, 7, and even 10 years ago the same issues haven’t been resolved. I just bought season passes for the family and I can’t even bring them up in the app. You’ll have to go to an external webpage, log in EVERYTIME (first save login info) and then you can see your passes. BUT WAIT, you have to either create an account, or log in with your season pass number. I create an account with my email - which I will always remember but I can’t add my passes to it. I can log in using my pass number, but I have to have my physical pass in hand to read from because I am not going to remember that 16 digit number. Either way, it is still not connected to the app itself so anytime you want to use it you have to go back to the web page. Your IT department could probably Google how to link that info..Version: 7.0.9
✓ Ride wait times inaccurateFor example, says “30 minute wait” but you end up waiting 90 minutes. They let all the “Quick Queue” line go, meanwhile the regular line gets 2 people for every dozen people from the dozen people from “Quick Queue”. At least be accurate to set expectations on how long we will be waiting. Also, they leave many seats on the ride empty, even when the line is super long. So inefficient..Version: 7.1.74
✓ Generally useful appThe app is generally useful to get around and find locations, event times, and rest rooms and such. However, 2 major gripes: 1) the wait times for rides are highly inaccurate. And they are absolutely incorrect for Pantheon and Griffon. 2) while you can find food and menus, you cannot find ice cream for example. You are better off asking people where to get ice cream..Version: 7.0.33
✓ Can’t add my tickets to the app!Even though my confirmation email tells me to download the app, there’s no way to register your tickets or fast passes on the app if you bought them on the website. Surely I’m not the only one who thinks this is bonkers and makes the app pointless?.Version: 7.0.33
✓ It needs helpThe times are constantly off and very misleading. I went on Scorpio last week and it said the wait was 5 minutes and once in line, it took over 30 minutes…ridiculous. The directions don’t work and it’s a sorry excuse for an app. Why get rid of paper maps and move it to digital or select locations? It needs a lot of work. Nothing like universal or Disney…they are always accurate..Version: 7.0.52
✓ Really no pointVery, very frustrated with this app. I see many positive reviews but I’ve had this app for a couple years now. Still have expired passes from 2021 under my visit but unable to link new passes. When I click my pass and benefits, it should have an option to add a pass. Would be super convenient instead you are transferred back to the website and it prompts me to sign in again. Purchases through the app also are transferred back to the website. Really should just go to the website to begin with. All the app is good for Is map and schedule. Please look into fixing this or if I’m doing it wrong-someone advise..Version: 7.1.36
✓ Not so much the app but the link to the order make this pointless..So you are new to the website you process a new order and are directed to this app. No password is setup but you did enter a email. First thing the app does is ask for your email and password. Eh?!! Then you think maybe it created one? Nope you can't reset your password, it didn't create an account for the order? So the app is pointless.....Version: 7.1.27
✓ GPS feature uselessThe Tampa application keeps telling me I'm outside the park & the GPS is disabled - what gives???.Version: 1.4
✓ StanleyvilleDoing construction on the route to Stanleyville is affecting the turnout to the Real Music. Becomes quite a hike for folks with mobility issues. I’m a Walker so I don’t care but usually this place is full on the first show.Version: 7.0.20
✓ Very poorUnable to use this app due to very tinnitus WiFi access around the park not like the other SeaWorld parks which had plenty of WiFi so you could use there apps well. This one very poor to use unless you are able to use your data..Version: 5.10.7
✓ Ok but vital info missing!Good app, full of info but no wait times?? Unless they work when im over there, i'll delete this app!.Version: 1.5
✓ It’s just not abuser friendly appIt’s constantly telling me that I have to login to view a benefit for my season pass. Want to see what deal you get for November? Please login. Want to see how to find your discount for the random thing you’re looking for today? Please login to view. And nothing is really easy to find. I get a bunch of emails saying what benefits I get, but their difficult to find in the app… but if you get lucky and find that spot, be prepared to login again..Version: 7.1.74
✓ Not what I expected.....Wait times aren't available..Version: 1.4
✓ Worst park app ever createdAll the rides are closed because of bees or lack of help but unfortunately you have to walk to the ride to get greeted with a sign of closing or if you are really fortunate you find one open. Terrible experience at Busch from no rides being open to trying to navigate this crappy app. You have to use it tho because there are no paper maps or signage telling you anything. Good luck if you go. My advice is, don’t..Version: 7.0.7
✓ Good app, but zero info.So overall this app very user friendly. But the app lacks a lot of info. For instance, only certain areas of the park are open at 10. You should put that on the app so families can plan accordingly. Here I am waiting in line a third time ( once to enter the park, once to get out of England, and now to get into Italy.) I’ve seen someone not be allowed to ride pantheon, after waiting an hour in line, because he was to tall. Why would you not put that info on the app? Again, app is very user friendly but it is lacking I. A lot of necessary info needed to actually plan out your trip to the park..Version: 7.0.13
✓ PoorVery poor...not easy to use. Very slow. Wait times never updated..Version: 5.6.6
✓ PoorWhen using this app, the wait times were not accurate at all. On the app the wait times were always shorter. The information about that rides were horrible. For the Darkacoater it said it was family-friendly but left me astonished by the fact that it wasn’t at all. It was a thriller ride made for people who love fast, thrilling coasters..Version: 7.1.74
✓ Don’t waste your time with this appThis is the first time I’ve ever written a review about an app. I just wanted to save others the time it takes to download it. I gave it a 1 because it did list rides, dining locations, shopping, show times and tour options. Other than that it was a glorified advisement for their quick queue. We downloaded the app for our visit last week. We needed to find the nearest restroom but they are not shown on the map in the app. We thought we could link our annual passes but you have to log into the website to access them. Half the rides were down because of high winds but there was no information on the app about the temporary closures. And, worst of all, there is absolutely no wait time information. Just go to the website if you need any information or to purchase tickets, etc. and save the storage space on your phone for something useful..Version: 7.0.13
✓ Just a mapThe better amusement park apps let you see what rides are open/closed. Filter by minimum rider height. Let you know what food options are open/closed. Ride wait times. The info for each ride seems to be all over the place. There’s no consistent format for displaying pertinent info. This is just a map with GPS. Unfortunately the day we went just about everything was closed, but you had to walk there to find out..Version: 7.0.13
✓ Not enough infoThis app fails to list times for anything we actually need. What time does the train leave the station? Don’t know. What time does Zagora Cafe open? Don’t know. What time does the smokehouse open? Don’t know. Bought the meal plan (that includes Chic-fil-a) only to find out that it’s not open on Sunday. I knew this to be true in town, but when purchasing the food plan, it was not mentioned. Why not?? Also, we have these $50 meal plans, and nowhere to use them for the first hour and a half the park is open. Also, you have to click on every ride to see wait times, and then reset the filters to bring back up the rides again. You can’t just back out, and look at another ride. The wait times should hover over each ride icon. Maybe the coders should play with Universal and Disney apps, and revamp this app..Version: 7.1.74
✓ Double chargedFirst of all we really like the park! Went to get passes on this. Could not put in birthdate year as it kept going to 2011 for everyone. Went out of app and back in and still could not. Went online and found i had been charged 2 times and i hadn't even put names onto the tickets. I was able to get the tickets. Customer service is non existent i tried the chat and nothing. Tried calling that 757 number and no call back and they never got on the phone with me either. I will be contacting my credit card company and disputing that second charge on my card. Fix your app is all i ask and have people on chat or tge phone number so they can help your customers, thanks!.Version: 7.1.36
✓ Too many lights outWe visited the park this evening (Sunday Dec. 3). We noticed large spans of Christmas lights out on the path between Ireland and France. On the train ride one of the ‘tunnel’ sections was unlit. Also out were several of the free standing vignettes at the beginning of the train ride and a large patch of ground covering colored lights to the left of the train tracks after crossing the bridge over the Rhine. But…..the park was mostly beautiful and the crowds were nicely managed. The ‘Gloria’ show was wonderful..Version: 7.1.74
✓ Lies and deception (Tampa)This app is seemingly completely disassociated with fact. (Tampa). Wait times? Total fiction. Double them AT LEAST. What’s open or closed? Flip a coin. Directions? It’ll take you the long way…because pathways are closed and not marked so on the map. It’s as if they disconnected the app from the database, or maybe set several several features to default minimums to hide that they are running a skeleton crew at this park. It’s a mess. Don’t go, don’t download, and save your money..Version: 7.0.22
✓ Not a good app.Terrible app - basically a web view of their website. Map wouldn’t load and many links were not clickable..Version: 6.1
✓ Delayed appDoesn’t provide real-time updates of ride times and closures. Sat in line for a ride that ended up closing, forcing the line to exit. The app didn’t update for 30 more minutes…continuing to advertise a 25 minute wait time. Separate from the app- Busch gardens Tampa was not worth the money given how many rides were closed for the day, plus rides opening and closing throughout the day due to technical issues. One positive- the app’s map feature was helpful in locating rides/vendors..Version: 7.0.20
✓ App leaves lot to be desiredThough the app does have map and directions, it leaves me wanting more when it comes to ride wait times. Every ride either said 10 min or 25 min, which was never correct. There was no wait on many of the top coasters, but the app never reflected it. Also, InvadR isn't even listed on the map or ride list. Perhaps the app wasn't functioning as designed, but as a customer that got the app at the park and looked to use it, it came up short. The app is essentially a digital map. That’s it. It’s 2023 and displaying wait times in a app shouldn’t be hard to accomplish..Version: 7.1.27
✓ Never againWent to my childhood stomping grounds for Christmas with the family. I can honestly say I will never go back to Busch Gardens Williamsburg again. WAY too many people and everything was stupid expensive like $8.00 for a bottle of water when an expensive case of water is $4.00. Busch Gardens Williamsburg has become the thing my nightmares are made of. It is no longer any fun for anybody, which makes me sad because it used to be a great place..Version: 7.1.74
✓ Not accurateI just wanted to say that the Busch gardens app is amazing to see the map if you’ve never gone or to see what rides there are, however the wait times are not accurate. One time when me and my dad went to Busch gardens Tampa bay, we went on the app to see the wait times. For example it said iron gwazi is 10 min. When we went to the ride it said 65 min. We got in line to see what was more accurate and it ended up being about two hours. So please update the ride wait times for it to be accurate.Version: 7.0.33
✓ Much Improved but Obvious Work Still to DoThe new app is a significant upgrade from the old for the most part. Much better info on dining than was present in the old app. The two areas that stand out as needing work are a complete lack of ability to plan for future visits and a significant drop on image quality of the map. One of the features the old version had was to see a schedule of operating hours and show times for future dates. Those are very important and obvious features to just omit. Nearly every other theme park app I have used has had those features including the much maligned app this replaced. This is particularly important at a time of year where schedules are being tweaked in response to Howloscream demand. The park map is more of a stylistic complaint. It might just be a temporary issue until they add the better drawn version with Pantheon, but comparing the look of the map to its predecessor app, it seems to have prioritized scalable vector graphics at the price of visual appeal, odd for the “World’s Most Beautiful Theme Park.”.Version: 7.0.5
✓ This app is frustratingEven though the old app wasn’t very reliable with the wait times being accurate, you could kinda guess what the wait times would be before getting there. I live an hour away and consider this my home park. Ever since the new app has come out I haven’t gone in what feels like months. I’m not driving an hour to wait in hour long lines when I could go the following day and it be empty. My annual pass is useless until wait times are added to the app. Please add them soon..Version: 7.0.8
✓ Not happy!!!!I have had this app for probably about 3 or more years now and I loved the app it made everything easier But u know what the company did to make it hard on us they updated the app it’s awful now and I used to be able to see wait times on all the rides and see which ones are closed for the day but the new update doesn’t let u see any of that what I don’t understand is why they would update the app and make it worse when it was perfect in the beginning.Version: 7.0.13
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