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Wingstop App Complaints & User Negative Comments 2024
Wingstop app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wingstop? Can you share your negative thoughts about wingstop?
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Wingstop for Negative User Reviews
✓ Not so cooked to order in the appWingstop stands a premier choice for wings and this app does not deliver on the excellent product that is available in the store or by calling in. The app does not provide options in the wing selection for extra crispy, more or less seasoning/sauce, and/or extra tossed like you can get if you call a Wingstop location. The app violates the sales slogan of “SAUCED, TOSSED, AND COOKED TO ORDER” and leads to bad restaurant reviews that could be avoided with the above options. Please fix this and give your customers the options that allow restaurants to live up to the expectations of the slogan above. It also makes it very hard for Wingstop to be the place “WHERE FLAVOR GETS ITS WINGS.” This is a crucial fix that some of us are actually willing to pay a bit more to have the additional options..Version: 9.2.3
✓ Not enough optionsI’d love to use the app, to save on time spent sitting in the dining room waiting for the food to be made, but there are not enough customization options, nor is there a freeform “special instructions” field. The only ones are really “extra well done” or “all drums”/“all flats” if you’re choosing Classic Wings. When I come here I like the dry rubs, but the regular amount of these seasonings is way too overpowering, so I request them “half seasoning”. I also like to get some plain wings and use a dip instead. Being able to request the flavor sauce “on the side” or get a dipping sauce (such as ranch) with plain wings. To order wings “plain” and get a side of ranch (or other flavor) on the app currently involves an up charge..Version: 6.16.0
✓ The app needs improvement.This review is not for any location but specifically for the app itself. I live near at least 5 Wing Stop Restaurants and the app never lets me place my order. Ive had to call every single time to place it over the phone. They’ve asked me to update it, delete and redos load but nothing works. A message pops up saying that at the moment the order can’t be placed, to call the restaurant, it doesn’t matter what day of the week or time of day. And if you’ve been to wing stop, they’re usually really busy so when you have to call and order over the phone, they place you on hold and you have to wait over 20 minutes for assistance. The app doesn’t work, needs improvement..Version: 8.2.0
✓ If hungry, save your time and order elsewhere.You’ll first spend time selecting the best Wingstop location, then ordering, and the app sometimes randomly locks you out at the very end during payment. The app won’t tell you why it locked you out — just to check and ensure the billing address is correct which of course it is. It’s the same billing information you’ve already been using. Yet eventually you’ll realize it’s a payment processing issue from Wingstop’s end but by then you realize your mistake was thinking you could easily enjoy a meal without the troubleshooting hassle. Whoever coded this app needs to have their business analysts do their jobs and identify proper error message-responses/error handling..Version: 8.8.3
✓ Issue when ordering bundlesApp is okay - use it to order every time however the one big issue (for those of us who like out wings cooked well done) is when there are specials such as bundles there is never the option to select and add to the order to have the wings cooked well done, only when you order by the piece or the regular combo does the option appear for you to select if you’d like to have the wings cooked well done. The options are always there to have the fries cooked well done but never for the wings! Additionally there is no section where you could add a note or special request. So every time we order wings on the app that are on bundle promotion I have to physically call the store and add this request because I’m unable to select within the app....which somewhat defeats the purpose of ordering online doesn’t it?? So I recommend the developers resolve this and add the wing (WELL DONE) cooking preferences selection options when advertising specials and bundles so the order can be placed correctly and also recommended there be a section where the customer can add a note or special request..Version: 4.11
✓ Never received online delivery orderI placed an online delivery order and waited for my order but my order was never delivered to me. When I placed my online order to be delivered to my door I was not given any receipt or confirmation number and was only given a number. I tried calling the number it gave me but the number was out of service. There was no location on where the driver was and after about an hour my order was marked complete. I went outside of my apartments and saw no one, never got my order. There is nowhere I am able to dispute this and I paid $40 for my order (including tip). Since there was no option to dispute this on their app, I tried contacting Doordash and Doordash told me I need to request a refund from Wingstop. So now I am going back and forth and my $40 was stolen from me. Be careful using the app! It’s worked before but not every order will be delivered by a driver so just know if you don’t receive your order or have any issue with your order, expect for the issue to never be resolved and expect for your money to be stolen from you..Version: 7.1.6
✓ Fix your drink optionsI used to order through this app all the time. There used to be an option to self serve your drink, which I imagine was taken down due to corona. However, the drink options to choose from include and LIMIT to: Coke, Diet Coke, Dr Pepper, Sprite, Unsweet Tea, Sweet Tea, and Ice Water. There is no existing UI that allows a user to customize their drink options further. This is embarrassing considering theres a whole CocaCola machine inside the store. Until this is fixed, I have to call the store or order inside JUST to make sure I don’t get a drink I don’t want. Tell the devs to fix this by either adding an “Other” option where the user can type in what specific drink flavor they want (i.e maybe they want a “Cherry Dr Pepper” instead of just a “Dr Pepper” or even “Lemonade” which is just not on the current drink choice list) Or... and this is even better, see if CocaCola has an API they can use to give the same virtual selection that exists on the CocaCola machine but through the app. You can even pull the same data as the restaurant so that if a drink option is out in the restaurant it will be disabled through the app 🤗.Version: 7.1.6
✓ App Never Completes OrderI fly through the order customization, get to checkout and it never lets me complete the order. I call my local restaurant and I’m told to not use the app, instead use the website. I use the website, which is an inconvenience, and the order goes through. Next time I order and the same thing happens. I call the same restaurant and this time I’m told to use Uber Eats which does t give you all of the customization options for the side orders. Then I call back and they say to use Door Dash. Door Dash works flawlessly but they have a $6 delivery fee on top of crazy high “service fees.” So now I’m paying $10 more for the EXACT SAME ORDER! Unacceptable Wingstop. Get it together. So now from frustration and how long this took (35 minutes for something that should take 5 minutes max) I’m ordering from my local pizza shop. Easy, and no frustrating UI issues and hopping around from this app to that app..Version: 6.16.7
✓ UPDATE YOUR APPI ordered a classic combo when I arrived they said ”enjoy your boneless wings.” PAUSE.... I never order boneless wings. I explained how the app was buggy and was almost unusable. They said ”well that's what you ordered” I said ”nope, that's not what I ordered. And I'm not accepting that bag. Let me talk to your manager.” she said ”I am the manager” I then said ”I am the manager” I'm like ”okay let me get your badge number and your name” then the lady said ”well if you want the wings it's gonna be 17 minutes” I'm like ”okay, that's fine.” Even though I know it takes 14 minutes to make them. But whatever. I don’t blame them. I BLAME THIS APP. It’s been 8 months considering its March 1st 2018 currently as I’m writing this. Do us a favor and make it usable so your not losing money with customers giving people wrong orders. Thanks..Version: 4.11
✓ App needs work, get it done!Pro: The wings are great and consistent, the main reason they get my business. Hockey night with the boys, nothing quicker, easier, or better. Con: I use the app to order, but it has a HUGE problem they apparently do not care to resolve. Tap your previous orders, and that come up. You get the price, but you have no way of seeing the orders and what is actually in them, only the price. Question: if I can’t see what ordered previously, exactly how in the hell would I know if I want to order it again?? You have a button that asks to re-order this, but if I don’t know what the order was, why would I want to do that?? It would save both of us time and energy if you would FIX THIS. You get 3 stars because you refuse to fix this problem with your app...and I’m being generous. Franchisers, get corporate to pull their head out and fix it. Your paying them, make them get it done..Version: 4.11
✓ Loads of ProblemsDon’t use this app. I’ve used it twice now and have had problems both times. The first time it kept displaying an error message when trying to process a payment. Used a different card and same thing. Uninstalled and reinstalled the app and still the same thing. The second time my order was messed up. Getting a refund requires you going into the store with your items to get a refund. Oh and the best part, they use DoorDash and can’t refund the dash fee, tip, or processing fees for the state your in. The only silver lining, the staff at the specific store was generous enough to figure out a way to almost refund my entire payment. This app is terrible, just use DoorDash because DoorDash has a much more efficient refund department..Version: 9.2.5
✓ Never again just noI had ordered a order and after the delivery time to keep on changing and then like two or three times they were keep on changing the people that were delivering it for me, and then it said it was on its way, and it keeps on changing the time changing the times it felt like more than an hour and then after a little while they canceled the order and I’m still waiting for my money to this day. I ordered it like I’m gonna say maybe a week ago or a little bit less and they haven’t give me my money back, if this happens to somebody and you end up getting your money back, just don’t do it anymore don’t order from this app anymore. I recommend either getting DoorDash if you want to buy Wingstop or just don’t get it at all or just go to the real place because I don’t know what is going on..Version: 9.2.5
✓ Horrible appThis is the least intuitive app on the market. Why is it that hundreds of other restaurants can figure this out but Wingstop cannot? Several times I have tried to order through the app and had issues. The most recent time it said I needed to pay for my order (instead of paying at the restaurant) because it was over $50, but the app did not give the option to use my credit card. I've had other examples of ordering the wrong items based on the layout of the app. If I were a Wingstop franchisee I would be furious that this is your franchisor's best effort and I would demand better. Use of this app is an awful shopping experience and I find myself unwilling to order from here because of it. Epic failure..Version: 4.11
✓ Recently disappointedMy husband and I love WingStop. Love the food and love the fact that, twice a month, we can come home and relax and not have to worry about cooking dinner because we order from the app to have wings delivered. Recently however, the app is not allowing delivery. It allows us to choose the delivery option, but when I put in the order and click to pay, a prompt comes up stating: ‘orders over $20 cannot be delivered.’ We thought that was strange, as most places want to you to order more food and therefore spend more money, which were completely fine with in this wing situation. However, when we made the order smaller and under $20 and then clicked to pay, a similar prompt came up stating: ‘orders under $20 cannot be delivered.’ Which makes more sense but is a lie since we had tried to place an order over $20 and it still wouldn’t allow us to order. Unfortunately, with this new update or ‘bug’, we, at this time, have decided that we will get our wings somewhere else. If the app is updated back to the way it should be working and allows orders over $20 to be delivered then we will consider ordering again. We just thought the developers of the app ought to know that they are losing the company money. Also, anyone who reads these comments before deciding to order ought to know that when considering a delivery order, you won’t be able to..Version: 6.11.0
✓ Free deliveryI thought the app was great. That was until you offered a promotion about “free delivery day” and then made me drive to the location after paying and tipping? It even ordered it in a whole different location than what I selected, so I called the restaurant and they told me they couldn’t help me get a refund and that it was on the apps end that had to do it. After I looked at the email it said I needed to contact the local restaurant to cancel/change order, so I called them back and they refused to pick up after 3 times of calling. I went there to try and cancel in person and they still gave me the same excuse about it being on the apps end. Ridiculous I paid for a tip that I thought someone would be delivering. Who does that tip even go to now???? Food was good lol but that wasn’t the ideal location to pick up at.Version: 9.0.0
✓ No option for wings sauce on the sideJust like any other restaurant the convenience of ordering thru an app is very helpful and of course quite efficient. The availability of all options in the app compared to when you order while on premise drives my decision on which place to order from. The wingstop app does not give you the option to select the wing sauce on the side. I prefer my wings plain then dipped in the sauce when eating them. Because the amount of sauce you want in your wings depends on the flavor of the sauce. This also preserves the crunchiness especially when you ordered it well done. I sure hope developers make this change ASAP so I can start using this app again. I tried calling in my order one time and despite me asking to have the sauce on the side. They forgot and they had to redo the order which I have to wait for to get done. So for the meantime I order my wings from a local wings place since they do what you requested for..Version: 7.1.6
✓ Took my moneyI downloaded the app, created an account, and submitted an order. I waited for about an hour and nothing. I hadn't eaten because I was waiting on my order from Wingstop. After no show, I check my app. It says my food has been delivered, but when I checked my email it said my order was cancelled. I check my bank account and they took my money. I am HIGHLY disappointed and I don't think I'll be ordering online at all. The only reason I didn't go to the store was because I was at work and was hoping to get the food right on time for my break. I noted on the app for the person to call me. I had my phone on me for that reason and I did not receive a single call or notification. This is very frustrating to be waiting for almost an hour an half just to find out my order was supposedly cancelled..Version: 6.8
✓ App was good just 3rd party was the issueSo I downloaded the app and decided to tú the delivery option this time. Was easy to get done and no problems with navigating the app. So it shows the progress and order time for drop off which was cool. The problem was not with the restaurant but with DoorDash who runs the delivery for them. The app said the people have not picked up my order so 15 mins after my delivery time I called the dasher and she was having issues with her app to pick it up and there is no way to contact door dash by phone so I ended up going To pickup the wings my self now by this time I had been a good while that my wings were there and now they were cold and as I walked in to the store the dasher was just picking up my order about an hour after it was suppose to be at my house. So I stopped the dasher and we talked I took the wings she said she was sorry which it’s not her fault was the app she was using and she went on her way. So I talked to the manager here and she hooked me up with cooking me a new order and making it fresh so app wise was great DoorDash was the fail on this that’s why it got a 3 but in the end yummy wings in my belly.Version: 5.0.4
✓ Poor delivery serviceI’ve ordered delivery through the app many times, but I won’t ever again. Door Dash delivers for them and can’t be held accountable when you don’t receive your delivery as Wingstop receives the payment, so they try to coordinate with Wingstop to get your money back if there are issues. I’ve been chasing my $40 refund for a month from Wingstop through a call compliant coordinated by a Door Dash rep, complaint through the Wingstop website, and Facebook messenger chats with a Wingstop rep. The rep on FB promised me a gift card and have now ghosted me and will no longer respond. Do yourself a favor and order directly through a delivery service instead of this app. I think I’m done with Wingstop period after my money being stolen..Version: 9.2.1
🙂 Wingstop Positive Reviews
Wingstop works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Wingstop.
⛔ Wingstop Problems
