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Marriott Bonvoy: Book Hotels App User Positive Comments 2024
Marriott Bonvoy: Book Hotels app received 134 positive comments and reviews by users. Can you share your positive thoughts about marriott bonvoy: book hotels?
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Marriott Bonvoy: Book Hotels for Positive User Reviews
✓ Great out wish there was a couple more featuresIt would be really nice to see the option to filter through more amenities such as hotels with balconies/personal outdoor space, close to popular areas, floor availability/preference etc.. It would also be nice if y’all‘s mobile key system worked like the Hilton app, where there was no need to go to the front desk. in to play with corporate rates but if you’re already an established member ( silver, gold, elite) This should automatically make an exception. Overall, extremely easy to use, navigate, 100% meets my expectations since my company switched from Hilton. On Marriott as a band, I’m extremely pleased with the quality of hotels I find with Marriott versus Hilton. One issue I do have that Marriott does his lack of transparency on reviews from customers, the reviews used are biased and paint each location in a better late than they actually are. Online Google and Trip Advisor reviews actually paint a truer picture of each location..Version: 10.53.1
✓ Lax MarriottRecently stayed at the Lax Airport Marriott for a vaca/Business trip. This was such a great stay with a great staff and a beautiful atmosphere. Everyone from check in to check out were extremely welcoming, helpful and patient. Being our first time in California we had many questions. A huge shout out to our check in host Kevin, who was beyond amazing and took the time to jot down some must see spots while in town as well as food recommendations that we requested. Kevin was phenomenal and I hope Marriott appreciates how wonderful he is for there brand. Top Notch! The only downside was a left behind pair of board shorts that we are still hoping turn up because of course they were the favorite ones….We have contacted the hotel and they are on the lookout! Thanks Marriott for a great LA stay, on to San Diego..Version: 10.55.0
✓ An App that works how you want it toAll the query and search features you need. Useful features for additional facilities and access direct to the hotel for message chat. It works well with no fuss..Version: 9.2.0
✓ Fantastic App for planning and bookingThe App enables me to make quick and best choice of property to choose or change during my trips. Easy to use while in transit as well….Version: 10.54.0
✓ Best hotel members app out thereVery good app, all the functionality needed..Version: 10.48.0
✓ Easy to use, convenient and classyA great traveling app! The best I have used and so easy. The most choice of hotels and price ranges in any region. I would suggest this app and program to any traveller. Thank you Marriott!.Version: 9.5.0
✓ Great !Love this app and most of all, we enjoyed all our travels coz we know that we are able to stay in these hotels with good services and well cleaned rooms. We always get what we requested to suit our needs…. Highly recommended!.Version: 10.54.1
✓ Marriott hotel metro centreLove staying here staff are so friendly and helpful and the breakfast is to die for. Usually stay here every Newcastle utd home game just a metro ride to the city centre or across the road from the metro centre which my wife likes..Version: 10.20.0
✓ Easy to use!Super easy to book, adjust or cancel, as well as see upcoming trips. I love being able to chat on the app too, so I can get the answers I need right away..Version: 10.54.1
✓ Great app! A couple of bugs since the mergerPlease get the mobile key to work on the Apple Watch ultra!!! Overall, Marriott has done a phenomenal job! The only notes to know about, our the incompatibility/use with the Apple Watch five with regards to the model key - flat out does not work... I travel about 200 nights a year. Doesn’t work. Also over The mobile key works maybe four out of five times at any given Marriott. Most of the front desk people are very humble and honest about it - “ The mobile key either works or it doesn’t work, the digital locking systems have a mind of their own when it comes to using the mobile key”. Can’t wait when Marriott fixes this bug. Will take convenience of mobile check in to a new level!! Otherwise the app is perfect!!!.Version: 10.44.0
✓ Frustrating appUsing my IPad with latest operating system, each time I sign in, it reverts to the sign in page. Consequently, I cannot sign in using the app and use features. Cleary not compatible with Apples latest operating system. Sloppy!.Version: 10.29.0
✓ Good app, shame the digital key lacks Wallet integrationThe digital key only works from the app, not Apple Wallet - making it prohibitively slow even using Siri. It doesn't seem to work from the Apple Watch at all even though there's an otherwise rather pointless Marriott Watch app. A shame as it would be very cool if the digital key worked as well and as quickly as the Watch works on some public transport systems like the London Underground!.Version: 10.53.2
✓ Sondra at the Westin Annapolis is SO PROFESSIONAL!!!I booked several rooms for an upcoming stay and wanted to guarantee that at least two rooms were connecting. I tried to call the hotel directly which somehow got rerouted to Marriott Reservations and 30 minutes later with many prompts ( you can’t really look up your Bonvoy Number on one screen and type it in on another while sitting in an airport) still didn’t have a human. I hung up and started the process again trying to call the Westin Annapolis directly and got Sondra!!!! A REAL LIVE person with a wonderful demeanor who promised to do her best!!! That’s all I wanted - to just make sure the request was in the system!! I can’t wait to meet her in person!!! With a person like Sondra representing Marriott you can not go wrong!!!!!! What JOY!!!!!!!!!!!!!! It really is the little things. Thank YOU.Version: 10.27.0
✓ Very HappyChecking inn Kay on reception was excellent polite professional and helpful Great start Room was better than I’d expected Very happy and would recommend to friends.Version: 10.56.0
✓ Family Home Away From Home .We absolutely love staying at the Courtyard Marriott the hotel is 5 stars all around . Management ,Front desk staff Ruskin, Dave ,Ana totally always make sure we have a memorable stay and always make us feel special. The hotel is located in the best location with river views ,SouthBank restaurants and beach and swimming area. Love Love Love.Version: 10.54.0
✓ Shahbaz Khan (Human Rights Consultant)Stayed at Marriott Casablanca between Sept. 2nd to 4th. It was pleasure to see this beautiful city. Hotel staff welcome us warmly at the doors, front desk Staff Ms. Jehan was pleasant person and checked us in quickly. In cafeteria on breakfast, we met Mr. Ilias at desk, extremely welcoming employee, nice, soft spoken and courteous very fluent in English. Although I talked in Arabic with him but he showed his best services to us. Ms. Wadiaa is another very efficient server we met. She serves us everything we asked for. We recommend to visit these efficient and courteous people if you visit Casablanca. Thanks everyone at Marriott Casablanca. Love you guys❤️. أقمت في فندق ماريوت الدار البيضاء بين 2 و 4 سبتمبر. كان من دواعي سروري رؤية هذه المدينة الجميلة. يرحب بنا موظفو الفندق بحرارة عند الأبواب، وكان موظفو مكتب الاستقبال السيدة جيهان شخصًا لطيفًا وقاموا بتسجيل وصولنا بسرعة. في الكافتيريا أثناء تناول الإفطار، التقينا بالسيد إلياس في المكتب، وهو موظف مرحّب للغاية، لطيف، ولطيف، ومهذب ويجيد اللغة الإنجليزية. ورغم أنني تحدثت معه باللغة العربية إلا أنه أظهر لنا أفضل خدماته. السيدة Wadiaa هي خادم آخر فعال للغاية التقينا به. إنها تخدمنا بكل ما طلبناه. نوصي بزيارة هؤلاء الأشخاص الأكفاء والمهذبين إذا قمت بزيارة الدار البيضاء. شكرًا للجميع في فندق ماريوت الدار البيضاء. أحبكم يا شباب❤️..Version: 10.54.1
✓ App crashes immediatelyApp crashes immediately upon loading following most recent update. Needs an urgent fix Marriott!.Version: 10.47.0
✓ Great app.Great app nice and easy and very clear on all descriptions, highly recommended to make a booking..Version: 10.45.1
✓ Great app especially if you are on the moveEasy to use app that allows you to book rooms, make changes, check in and out. Especially useful if you are travelling either on business or pleasure..Version: 10.61.0
✓ User friendlyEasy to use and beautiful layout.Version: 10.43.0
✓ Excellent AppI have been a MARRIOT Legacy member for several years. It is an amazing programme and I use it as often as possible. The room rates cannot be matched by any other loyalty programme. Keep up the excellent high standards MARRIOT. Regards Jim Berry.Version: 10.20.0
✓ Residents inn Lincoln Rhode IslandI love this hotel! It’s the only hotel in all of Rhode Island with a one bedroom with door plus pullout sofa living room option available. I’ve done my research and I promise you won’t find anything as big as this suite! Very affordable! I’m doing a 7 night stay and it’s worth every penny! The location of the residents inn Lincoln Rhode Island is extremely safe! You’re close to the capital of the state, providence is a 15 minute ride. You’re located within walking distance of a McDonald’s, target, the supermarket and so much more! I love the Marriott bonvoy app, it makes booking my trip simple and I use the app to keep track of my reservations. I book everything through this app and I love getting points for my trips! I love everything about this app and hotel!.Version: 10.51.0
✓ Excellent staff, amazing location, great value!Stephanie was on duty at checkin and she was outstanding. Vibrant personality, extremely helpful, and very efficient. Room was large and well appointed. However, I have two complaints with the room. First the mattress was a deep mattress however the bedding did not fit. The fitted sheet and the mattress pad were not designed for the extra deep size of the mattress and could not stay on the bed. The top sheet and blanket were full size linens as opposed to queen size and were not adequate for the bed. The shower amenities glued the wall were not adhered to the shower surround adequately and the conditioner was on the floor of the shower when we entered the bathroom. Most of the conditioner has leaked from the bottle as it had fallen off the wall and on the floor. Checkout was easy and efficient..Version: 10.54.2
✓ Additional guest functionsIs it possible to add additional guest function through the app ? Hilton and IHG seems to be all ok with additional guest function on app..Version: 10.26.0
✓ Fantastic appNot many apps are as good as this..Version: 10.54.1
✓ It’s GoodAlways used to go to the web for bookings, this app has had major improvements, now it is much easier to go to the booking through the website, well done Marriott.Version: 10.21.0
✓ Mr Rishav MitraThe best service app all your requirements for the upcoming experiences at your fingertips, thank you Marriott as your loyal customers we can’t ask for more it’s, your pleasure to stay with you..Version: 10.49.0
✓ Très bonne application facile à utiliserRapide et facile, j’adore Avec la Carte Amex Bonvoy c’est vraiment génial.Version: 10.54.0
✓ Facile!Application mobile qui facilite toutes les étapes du séjour, enregistrement, arrivée, débarrer la porte, service de ménage et commande de repas à la chambre. Excellente expérience..Version: 10.54.2
✓ Apple Watch integration is almost uselessI know that Apple Watch applications successfully used mobile key to open doors in the past (search for SPG mobile key videos in your favorite search engine), but now it does not. I’ve installed, uninstalled, reinstalled the app… I’ve had the reception re-push my mobile key permission… no joy. If the feature is truly no longer functional on the Apple Watch app, please remove it. If it is functional, please help me effectively troubleshoot it. The last troubleshooting session resulted in “it just isn’t functional anymore” after a multi-message back and forth. The regular iPhone app is pretty good. Mobile key works, chat with reception about anything you might need, and more convenient features..Version: 10.8.1
✓ More informationFor a fact the people that work for Marriott give more information than the application details of the app. It’s nice to have all bases covered, so when I can, I prefer to talk to the people in-depth. But sometimes I end up using the app. I am a very reserved to use only the app, because I am always unsure that what I am booking matches my travel needs. I live in Europe, sometimes when I book it is not always correct for the rules of the country/establishment. I travel with a family of four, and my golden retriever. A lot of the time, when I check-in at the Marriott using the app, friction happens. The App is not intuitive while projecting Marriott’s Mission because it does not capture the detailed needs of the end user. It turns into a waste of time on travel v, time for riot planning. To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experience..Version: 10.14.0
✓ Needs Improvement / Name MattersApp is a great step forward. I use it extensively; however, it often seems app communication and the check in procedure don’t match. Recently checked in with very friendly professional service but there was no connection (it seemed) between the reservation and front desk. They asked about my preferences which had been selected already. This is really not a problem especially when they are so friendly it just seems they need to marry up better. BONVOY in my opinion is not a classy, professional name presentation for such an outstanding organization. Value and elegance in varying levels, have always been your mantra from the Fairfield Inn to the Ritz-Carlton. I am older and perhaps this name and marketing plan is designed to target the younger more stylish generation. Apologies as I only wanted to share and perhaps this is not the right venue..Version: 9.0.0
✓ Awesome!Great app! Quick and easy to navigate..Version: 9.9.0
✓ Needs some revisionsI frequent Marriott and Hilton and book my rooms through the apps. The Hilton app is SOO much more user friendly. I can choose my room when I check in online, choose my check in time, change my method of payment if I made a mistake, chat online with someone about my room if I need additional items and get my electronic key on the app without checking in with the front desk. Marriott has none of these on the app and I have been a lifetime titanium platinum member for 10 years! Also I have never had much of a problem with check in times with Hilton either. I have sat in the lobby for 3 hours waiting for my room with the early check in request….again lifetime titanium platinum member. I have now heard they will now not guarantee check in times at all. Bad business and this is why I now prefer Hilton over Marriotts. I travel extensively and used Marriotts for more than 10 years pretty much exclusively but switched to Hilton and I now see many flaws..Version: 10.30.0
✓ Loyalty RewardsThe app is pretty simple to use and has all the details you need for each hotel under Marriott. The only issue I've found is that recently it shows a MiTM threat message when I'm connected to the wifi. I tried with a few different wifi's, but it seems to have the same message unless I go on phone data. Overall, the app works find. It might be a glitch that can be fixed..Version: 10.54.2
✓ Beautifully designed app.I love this app, especially searching for long-stay member rates around the world. It could perhaps be improved if there was a slightly easier way to speak directly to a human at Marriott Bonvoy, especially once you hit gold status and above. Otherwise, it’s hard to fault!.Version: 10.40.0
✓ RTWI used to love this app and when it’s working it’s a great experience. But in the last days, maybe corresponding to an app update?? none of my upcoming or canceled trips are visible at all! Problems get worse cause when I log in online I can’t see them either. After 2 lengthy calls to Marriott they politely reassure me that my upcoming trip reservations are all still ok, but had no interest to hear about the technical probs of the interface. Other problems persist online too with hotels shown as available then disappear once u want to make a booking. Or crazy stuff like the member rate being higher than regular rate for some hotels and some stays. Yes it did happen and verified it multiple times. I did all the regular stuff like log out and log in again, clear the cache, delete and reinstall the app on multiple occasions with no fix. As a titanium member and regular traveler this is frustrating to say the least. It’s enough for me to go back to Hilton! Please Marriott fix it soon and I will stick with you..Version: 9.20.1
✓ Just updated, could be betterFirst I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results..Version: 8.1.0
✓ Recent stayLovely staff and beautiful hotel in Perth Definitely going back have already rebooked thank you for the amazing service.Version: 10.59.0
✓ Great appEasy booking.Version: 10.54.1
✓ Extremely East to UseI have just recently downloaded the App and it is extremely easy to use especially when you are looking to use your points or other discounts to book and reserve your rooms!.Version: 10.49.0
✓ Good but search function unreliableI use this all the time particularly for my favourite hotels BUT when searching for hotel in a particular area or Country the results are erratic e.g. entering Wales, UK only shows hotel in Swansea. If I specify Cardiff, UK the other hotels in Wales are provided. Same happens for Scotland; the only Edinburgh hotel returned is a Moxy near the airport; need to specify Edinburgh to get all Edinburgh (and Glasgow) hotels. Worrying for when I travel to a country I don’t know! It would be nice to have them displayed on a map..Version: 9.8.0
✓ The Bonvoy App Takes Care of your travel needsEasy to use and comprehensive..Version: 10.54.0
✓ Great way to book a roomBest part about the app is there are even more functions than the Marriott website, like searching through multiple rate categories at one time or quickly and easily seeing elite status details. Recommended.Version: 10.42.0
✓ Takes the guesswork outEasy and pain free.Version: 10.38.1
✓ Great functionalityI really enjoy the experience of Bonvoy, but using Mobile Key crashes the app. Maybe it’s just at this hotel? Please get this fixed up and it’s a 5 star app!.Version: 10.58.1
✓ BonVoy: Easy to use, extremely accurateI reserve rooms or “getaways” almost every weekend and I’ve never had an issue with the desktop site or the cell phone app. The information is always accurate. The detail really provides everything you need to know about the hotel you select, the amenities & the service. The photos are extremely attractive & represent the exact description of the hotels. I have been using the app since it was SPG for several years now & I will continue because of the great point plan in place for members. I strongly suggest you sign up because after a certain number of stays, you get such great deals as free nights, early check-in & late check-out & you build points to move up to higher tiers of membership, which gives you even more perks. Best app & most frequent app I use. Definitely the best benefits!.Version: 9.12.0
✓ Great App, easy to use and bookI have found the Marriott App to be one of the best Hotel booking apps out there. It’s easy to browse available rooms/rates in any area, and to compare multiple hotels/rates or see amenities available. It’s equally easy to cancel a reservation on the App, which is important when travel plans can change. I give it 4.5/5, keep up the great work! I continue to use Marriott hotels as my first choice hotel if they are in my desired location - quality and value for dollar is superb!.Version: 10.55.0
✓ Delta TorontoVery convenient location. Room very nice. One negative experience is the way they advertise their parking to what is reality. They say $36/day for self parking. We were told at front desk that is max charge. What they don’t tell you is if you go in/out you will be charged over and above. Delta says it’s not their problem as they don’t own the parkade. Parking office says it’s not their problem as Delta advertises it. So nobody takes ownership of misleading information. Chock it up to an expensive negative experience. This will definitely influence my decision on whether to stay here again..Version: 10.54.1
✓ Works great most of the timeOverall I love this app. When trying to book some hotel stays on points I occasionally get random information and error messages. Example - I tried to book a “stay 4 nights get the 5th night free” at the st Regis in Punta Mita on points in early January 2020. It’s a busy time of year and hard to find spots available for stays on points at this time - but that said, When I attempted to check availability - I would see that the stay was available, and I would then click on the stay to try to book, at which point in time I was told that it actually was unavailable! Stuff like this drives me nuts in apps. I know this is some complicated stuff between the hotel management locally and the Marriott system etc, but cmon - it’s a Marriott/SPG power house. These glitches should be a thing of the past. Overall tho I do love this a and it works well about 90% or more of the time for me..Version: 9.12.1
✓ Great & Convenient AppThe only few improvements to this app I would like to see 1) show the rates pertinent to the current bonvoy status (eg if parking is listed as $24/night but for platinum elite it is only $9, show that) 2)allow requests for adjoining rooms or other needs at the time of reservation 3) make an easy way to give feedback (eg a link to leave a review directly on the reservation page or under “check out”). It would allow quick correction of deficiencies for staff and the most up-to-date reviews for travelers. 4) Allow members to read reviews for each hotel at the time of booking. Just seeing the amount of stars isn’t always helpful. I’ve had amazing service at 3 star hotels and bad experiences at 4 star hotels. When I travel, I look for great service as a priority over amenities..Version: 10.54.1
✓ New version of app looks cheapThe new version of the app released looks like it is a discount version of the last app. The last version was wonderful, simplistic, and refreshing. This one is harder to navigate, less welcoming, and less enticing. Still better than Hilton app but has the experience of booking into the Best Western. Risky move for a brand that was drawing a consumer base solely because of its app experience.Version: 10.0.2
✓ Holistic AppCan’t think of much that this does not do. Good interactive app to handle personal and professional travel.Version: 10.54.1
✓ One of the better appsLove this app, Marriott hotels are typically better than most other brands.Version: 10.54.1
✓ Best service EVER!!I’ve NEVER had any issues with this app or the hotel. The app has basically anything & everything you would need. If the actual function isn’t on the app, there’s more than enough info to find/figure out what you’re needing/wanting to find out in the app. The staff is MORE than accommodating with almost everything! As a nurse who works 12+ hr shifts - the staff was extremely easy to work with & absolutely understood if I needed to add another night’s stay to my reservation, due to inclement weather conditions, & me not being able to message them via the app or call them until the late afternoon. Their check out time is 11:00 am, but they’d keep my room on hold when I asked if that was possible. HIGHLY RECOMMEND STAYING HERE!!!.Version: 10.22.1
✓ Long term stayGreat hotel I have the privilege to work on and stay here at the same time!! great staff always helpful a comfortable hotel also good breakfast & close to all amenities in a nut shell perfect ..Version: 10.58.0
✓ Finally flexible rates showing all in one go!As said above! Finally you can search on your phone all the flexible rates by month with an easeeeeee. It used to be available only on a PC!.Version: 9.22.0
✓ Moxy PlymouthHighly recommend Moxy Plymouth! Best hotel in Plymouth for our family. We enjoyed an excellent stay- excellent customer service, so welcoming, friendly, couldn’t do enough for us. Great value, high quality rooms, gorgeous modern decor & extremely clean. Great breakfast & bar. Free parking. Lots of entertainment for the kids & best of all dog friendly! Thank you so much for a great stay..Version: 10.58.0
✓ Easy to useVery user friendly interface. Easy to use, fast responses, sufficient information for the hotels. Good member features..Version: 10.35.0
✓ Bonvoy’s Awesome AppThe Marriott Bonvoy app for booking puts all other hotel (and travel generally) apps to shame. It is heads and shoulders above anything else I have used. It’s clear, reliable, fast and so, so flexible. A benchmark for hotel booking systems - love, love, love it..Version: 10.56.0
✓ Awesome ConvenienceAlways love the ease of booking and checking in with the app. The mobile key is great… no line ups to check in to my room!.Version: 10.54.1
✓ Springhill Downtown Medical MiamiA fantastic hotel with fantastic staff who have accommodated and provided amazing customer service to our family since August..Version: 10.39.0
✓ Courtyard Marriott Nysa DuaWe have been enjoying our stay at Courtyard Marriott. Fantastic hotel delicious breakfast & staff couldn’t be more helpful. Will definitely come again !!!.Version: 10.53.0
✓ Bonus Point PromotionI love the new design, version, and ease of use. What I don’t like is there is is supposed bonus points promotion and it’s not connecting..Version: 10.54.2
✓ Great ServiceAmazing service and facilities, staff cannot do enough for you..Version: 10.63.0
✓ Love the convenience and simplicityI booked a room for my family and it was just so simple to use my points and to compare all hotel in the city I was looking for..Version: 9.24.1
✓ Very GoodI use this app very often to make reservation or check my Marriott account and find it very good. Often used to order room services or amenities and work perfectly. Of course not in all hotels but every months better. Only room upgrades doesn’t work. If you don’t ask person face to face never got it..Version: 6.8.0
✓ So convenient!Love how convenient it to to check on existing reservations and to rebook and cancel or modify with this app!.Version: 10.54.1
✓ Brilliant AppMarriott is my first choice hotel company. The App is easy to book from and could not be easier! Always friendly and helpful staff in all their hotels. The hotels are conveniently located for me which is perfect.Version: 10.50.1
✓ Adding guests namesI enjoy using the app to make reservations for me and my husband. We usually use his member number. It would be nice to be able to add my name as the additional guest to the reservation from the app. We often travel separately and I arrive first and cannot access the room because my name is not on the reservation. Even if I have a mobile key because the mobile key has never worked. Which is another issue. It always tells me I have to connect to Bluetooth which I am. My other hotel app allows us to enter my name as the additional guest. For our next trip my husband called the hotel to add my name, which was a twenty five minute ordeal waiting to speak to someone, they stated they added it. But there is no way to confirm. Hopefully I won’t have as problem checking in as I did in Baltimore. Thank you in advance if you could make this change..Version: 10.26.0
✓ This is a good chain but …Marriott needs to send the stay survey/feedback automatically to everyone..Version: 10.54.2
✓ Marriot AppAlways easy to navigate and book rooms worldwide!.Version: 10.56.0
✓ Best hotel in NingboAfter 4 1/2 years we are back. And back at Sheraton Ningbo. Unbelievable, nothing has changed in service, attention and staff loyalty. Was fantastic to see Susie, Bella, Yuki, in club lounge. To see Rose and all the team in the lobby, with Warrior and Carter. Then up to bar 2 and our friendly faces of Wade Wang and Billy. Again we use the hotel restaurants as great food and atmosphere. Rooms all perfect and still super high quality. Thank you again Sheraton Ningbo- our home away for home where we are truly blessed to be served and looked after by you all. 🤛 Regards, Matthew.Version: 10.64.0
✓ Great app. Very transparent.I have several apps for various hotel chains and the Bonvou app is by far the most transparent in terms of pricing clarity and also the easiest interface to navigate..Version: 10.63.0
✓ Amazing hotel appBest hotel app I’ve used by a mile, you can live chat with the hotel you’re staying at and request services, use it as a room key and so much more including great offers. Definitely recommend..Version: 9.12.1
✓ Brilliant for bookingThis is a brilliant app for booking stays and being able to access the list at any time. Also really easy booking with saved card.Version: 9.25.0
✓ Allow name changesApp has lots of good features & is easy to use. In the next update allow us to change spelling of our details - especially names. Very frustrating that you can’t do this vis the app or in person at a Marriott Hotel, even when I have ID. Instead you need to ring a service number which is stupid..Version: 9.15.0
✓ Marriott AppI have used the Marriott App for several years now. It enables all of my accommodation needs for travel and is totally efficient… AND… is supported by a call centre that provides assistance in real time! I can book, change or cancel reservations without any issues quickly and easily. Thank you Marriott. I love the App and the Marriott Bonvoy Program!.Version: 10.54.1
✓ Mother Daughter Disney World TripAs I write this I’m thankful that a “First Time” Florida trip was planned and resulted into a “bucket list” trip of our dreams. We’ve been Disneyland repeat visitors but this time chose Disney World. Our Travel Agent was great in putting our interests first so naturally we are Bonvoy Members . All the boxes were ticked as what we wanted planned . Staying at the Marriott Swan Hotel, the amenities in place were over the top. Thoroughly enjoyed relaxing at the Bar, each offered pool, dining with poolside service and picking up transit to travel to the Parks and Shopping. Our exercise steps were more than exceeded . Thank you for making us Welcome . 💜🌹 Liz and Brynne Dickson.Version: 10.54.1
✓ Meilleur hôtelMeilleur endroit selon moi. C’est l’endroit le plus confortable. Pas d’oreillers flat et le lit est confo. Et ils sont toujours dans le prix. Pas plus cher. Souvent moins cher. C’est un NO BRAINER!.Version: 10.54.2
✓ Great hotel appEasy to use and book.Version: 10.54.2
✓ Amazing MaldivesWhat a magical destination. The whole experience was perfect , location, food ammenities and the staff felt like we had know them all for sum time , made us feel at home . We will hold close as a very special holiday and look forward to returning.Version: 10.54.0
✓ Nothing is without merit and opportunity for improvementAs a Marriott associate, I have opportunity to see the best and worst of the companies benefits. By that I mean, things like the Bonvoy program and the Elite program. Often times, I hear about the ability or lack of ability to utilize SNA or other benefits. All members need to realize that Elite membership is not a guarantee of lounge access at most resorts or utilization of SNA or upgrades. Instead, it’s the ability to get prioritization. If you are an Ambassador Elite, you clearly have the top billing. But below that, it can be difficult to get the ultimate priority, particularly at resort. Keep in mind that large conferences generate exponential revenue for resorts and as a for profit company, your $25,000 a year spend is nothing compared to a group that will do millions in catering in rooms revenue. My best advice is to start your own company and generate enough capital to buy out a resort to reap the greatest benefits. If you can’t do that.....well, that’s capitalism baby :).Version: 10.18.0
✓ Would give 5 stars if…..If only the mobile key worked. Experienced malfunction issues throughout my stay that sometimes even affected my regular room card. Got the mobile key to work a little at the end of the first day and a little on the second day after numerous resets of mobile key, card key, and mobile key with card key at front desk. Sometimes mobile key worked to enter room, but card key stopped. Sometimes mobile key wouldn’t open room, but would open other doors like pool or outside BBQ fire pit door, but card key would stop. When both the room key and card key worked properly, the mobile key would stop working the next day. My iOS and app are up to date. Friend forcing app to close and restart. Signed out and logged back in. Nothing fixed except the occasional reprogramming at front desk or reissuing of mobile key, but problem tends to repeat the next day. Sounds like app or their network needs to be fixed..Version: 10.53.1
✓ Easy to navigate!!I enjoyed using the Bonvoy app. Beautiful user interface and easy to use. Love the graphic and functionality of the app too!.Version: 10.47.0
✓ Really quick & efficientGreat App. Get what I want in seconds. And easy to go back & modify..Version: 9.5.0
✓ Superb AppUsed Marriott Bonvoy app for a while & always have found it excellent. Just booked rooms at different hotels in San Francisco which was flawless. Well done for having such a easy to use app!.Version: 10.36.0
✓ Marriott top hotel appExcellent app. Works every time. Been using for over a year and points system is great. Use it!.Version: 10.54.1
✓ Room number please?It would be nice if the app told you what your room number is during your stay. I do like all the dining and services information, but who can remember their room number at every single stay? Please allow me to check my room number in the app during my stay.Version: 9.16.0
✓ Top app! So user friendly, huge upgrade from SPG oneA gold member for many years, had found it frustrating at times the previous app, having to call for bookings when things when not working or limited functionality. Admittedly personnel was very capable and friendly but it’s different if everything is done at a click of a button! Easy...Version: 9.9.0
✓ Generally fine, just no access to billsGenerally all good, just can’t find bills under activities and bills..Version: 9.3.1
✓ The best hotel app.This is my go to app for hotel reservations. It’s easy to navigate, choose rooms, filter brands and book. Check in is super easy and the feature to select checkout time, modify dates or even cancel is just awesome. This app is way better than those of the other hotel brands, I just wish there was an option to book more than 3 rooms, and I’d like to be able to add my companion’s MR numbers. Please Marriott, make it happen! 🙏🏽.Version: 9.3.1
✓ First time userFirst time staying at a Marriott and utilising their app. Very user friendly and informative. Enjoyable stay and seamless checkin & checkout with the app confirmation tool. Cheers Tony..Version: 10.62.0
✓ Very easy and efficientI have used This app for over 20 years when it was SPG And it just keeps better.Version: 10.54.1
✓ BenBy far the best hotel app out there, at least from the big chains. Only request is that it would be great to be able to do more with food options within it..Version: 10.54.1
✓ The app that makes a difference in travelTitle: "A Travel Companion Like No Other" Review: The Marriott app has swiftly become an indispensable companion in all my travels. Its sleek design and intuitive user interface have made tracking my rewards points a breeze, subtly nudging me closer to my next goal with each stay. Marriott has always been my hotel of choice regardless of which corner of the globe I find myself in. Their vast selection of 4 1/2 to 5-star rooms never fails to add a touch of luxury to my stays, making every trip feel like a lavish retreat. This app not only consolidates all my bookings and preferences at my fingertips but also enhances my loyalty to Marriott, by constantly showing me how close I am to my next rewarding experience. With each journey, I am greeted with stellar room choices, each one seeming to outdo the previous. Through this app, Marriott has managed to seamlessly blend the practicality of booking and point tracking with the allure of their exquisite room variety. It's not just an app, it’s my passport to a world of comfort and luxury..Version: 10.54.1
✓ Very impressedI was skeptical of using this app as a room key, but was very pleasantly surprised by how well it worked. Beyond that, checking in, out and contacting the hotel through the app was quick and easy. I would definitely use this again in the future..Version: 10.34.0
✓ Works mostly ok…most of the time1. Why does the app not show me past non-point earning stays? I can add a non-point earning stay when its upcoming or current but when the stay ends, it just disappears from the app and does not even show on the website. The customer service reps can see it on their end but the app just filters them out. 2. Your check in feature doesn’t always work. I checked into a hotel when I was prompted, added a credit card for incidentals, and opted for the digital key. When I got to the hotel (when I was informed my room was ready), I went up to my room without going to the front desk (because that is the whole point of the app check in) but the key was not available in the app. I had to go to the front desk to get it sent to my phone. Then I ordered something and attempted to charge it to the room when I was informed that there was no card on my room. No where in the app did it tell me any sort of failure or error happened. Just didn’t work. It did check me in but that is all. Not really much of a point of doing it via the app though if I still have to go to the front desk..Version: 10.23.0
✓ Much better than booking online or on the phoneI know that’s not saying much but after a load of agro trying to book online and then over the phone this app seems like a balm. Very easy to use and smooth.Version: 10.29.0
✓ Fairfield Inn & Suites Cheyenne Southwest/Downtown AreaWe enjoyed an exceptional stay at the Inn providing us with a quiet sleep, black out curtains, providing a microwave, frig, Keurig coffee pot, ice machine on floor with ice bucket in room, comfortable bed and bedding, love the shampoo, conditioner and bath wash dispensers in shower, great shower head and hot water in a large shower, and all lighting works in the suite. Kiddos to the cleaning crew as the room looked and smelled like the Inn was newly built. Last, but not least, to Carly, the Inn’s Wonder woman. Not only was she a trainee working alone, she facilitated the entire breakfast singlehandedly doing a suburb job, while answering all incoming calls and taking reservations, ringing up sell items the Inn offers, waiting on customers at the counter, checking people in and out, and staying kind, pleasant and efficient during it all! Totally amazing asset to the Fairfield. We will definitely be staying there again on our return trip home. D&H Travels 😀 TEXAS BASED.Version: 10.16.0
✓ Le Meridien KL - My1stChoiceWe have been staying in Le Meridien hotel a lot of times. Great location, spacious, clean room and the most important is having usb port to charge cell phones !! The staff at the reception and concierge were friendly and helpful with our luggage. Buffet Breakfast was awesome. Lot of choices: Japanese, Chinese, Malay, Indian, western food… omg…. Highly highly recommended to stay in Le Meridien. Thanks so much Nurul and Sadrina for looking after us at Latest Recipe..Version: 10.42.0
✓ Exc but requires frequent logging inWorks great but it seems that every time I open it I need to log in again. That Kinda Defeats the purpose of having the app on my phone....Version: 10.42.0
✓ BonVoy is a great AppBonVoy is very fast, reliable and convenient Thank you Marriott for this useful App and exceptional services.Version: 10.54.1
✓ Nothing I pre-ordered happenedThe app has some great features where you can preorder extra pillows and amenities etc before you check in.... None of what I ordered on the app actually happened. I had to ring up to get my extra towels etc. Seems a bit pointless to offer such a fancy feature when the hotel doesn't even bother to make it happen. Would be better to just remove the feature altogether if you can't guarantee it will happen. Other than that the app is user friendly but I'm not sure it is necessary for me to have it, as I can just as easily do everything this app does via the Web browser..Version: 9.7.0
✓ European trips using Bon VoyWe have made full use of the app on a series of trips to European cities…Antwerp, Budapest, Cologne, Leipzig included. The Marriott hotels we have stayed in have been excellent with a particular commendation to the Sapphire in Antwerp and the friendly front desk team in Leipzig..Version: 10.49.0
✓ Fantastic hotelsI have been a member since 2011 and now a gold elite and the hotels I’ve stayed over the years are always enjoyable.Version: 10.55.0
✓ Spend 2 hours but still cannot figure out how to book with certificate.Spend 2 hours but still cannot figure out how to book with certificate..Version: 6.6.1
✓ A Constant Return !!!The first time I came here was because it was a little closer to where my daughter lives than the hotel I previously returned to for over ten years. Thought to take a chance. What a great choice. I was thrilled by my in person welcome. This after having spent time on the phone booking with the sweetest voice and knowledge I came to know as Karina. In person she is even sweeter and certainly knows how to make a new arrival feel like they made the right choice. I am returning for my third visit this year. And I will say I look forward to the hot home cooked oatmeal for breakfast! I’m someone who needs a hot meal to start my day. And the Inn is run very well. And I also take advantage of the gym. If I need something it is taken care of in real time. My husband is coming with so we will enjoy our time together..Version: 10.37.0
✓ Great appReally nice design and very easy to use. Appears to have all the features you’d need. Great work..Version: 6.13.1
✓ Overall, Great App - Still Miss SPG!Overall, this is a great app and even after the transition from SPG I think the app outshines. If I were rating the rewards program, I’d give SPG an A and the new program a B- But that’s not why I’m here - so I’m rating the app not Marriott, SPG or even the Bonvoy program. Overall, the app is very easy to use and like many Marriott properties it really depends on the property you are staying on how well it integrates with he app. In my experience, about 1/3 of my stays truly honor a mobile check-in where I get a mobile key without visiting the front desk, perhaps security perhaps individual hotel preference. I will say that all properties do use the chat feature which is great when I need to communicate a non-urgent issue or perhaps let the staff know about an issue in a room for the next gift. Mobile check-out is truly the best, it works almost all the time. Booking on the site is easy and straightforward. One of the best features that I like (might not be from the app) but how I get WiFi quickly since it remembers my device at every property. Overall, I think the app is well done, the rewards program is okay - still my brand of choice. Thanks Marriott!.Version: 9.19.0
✓ Bernadette MondelloI enjoy the rewards program and how easy it is to book hotel accommodation! Travelling from the country and being able to book a room on the same day is very convenient for me and my husband.I would highly recommend using this app..Version: 9.10.0
✓ Great Points Program and a good AppI have been staying at the Bristol Marriott (now Delta by Marriott) on and off for over a year now. Whilst the hotel and staff are amazing, I also love the Bonvoy App. Easy to navigate, track my points and stays and experience of booking via the app was pretty good as well..Version: 10.44.0
✓ Mobile App Entry Is AmazingIt’s awesome to be able to check in from the app and go straight to your room with the mobile app. I hope they bring that technology to every Marriott property. The apps also great for tracking Marriott reward status..Version: 10.55.0
✓ So easy well laid out and convenient to useThe app is so easy, well laid out and convenient to use..Version: 9.12.1
✓ It is the staff that make the difference!Whenever I return to the Marriot I am always greeted with a warm smile. The chamber maids do an excellent job as do all your staff. When in Melbourne I stay no where else..Version: 10.60.0
✓ SuggestionSo easy to use the app But would love a specials section showing any specials from around the world that I may want to plan holidays based on the specials.Version: 9.13.0
✓ Great app. Easy to useThis is a very easy to use & a great app. I do wish if the special offers were a little easier to find. Apart from that its great..Version: 10.54.1
✓ App is working well butLooking forward to better moments with this new branded app as it easy to use and fast. But since the merger of SPG, still missing points from more than 18 room nights. Get the job done Marriott..Version: 9.6.0
✓ Versatile informative and easy to useHad the Bonvoy App for ages - really handy full of useful information and access!.Version: 10.50.1
✓ Gradually falling behindThe Marriott app used to be miles ahead of competitors but stagnated in the past few years. Missing features that are available with IHG, Hilton, etc. include 1. Live chat with customer service (and not just hotels!) 2. Pre-arrival room map and selection 3. Hotel bill view/download (existing feature doesn’t work!) 4. Price alerts 5. Restaurant menus/pricing 6. Restaurant/service booking…….Version: 10.60.0
✓ So easy to useUse Bonvoy daily to check miles earned and review latest prices at my favourite hotels. So quick and easy I can book accommodation within 60 seconds as all my details are stored. Get yourself an bonvoy Amex card and start saving the points as you have an abundance of choice now with Marriott and SPG now combined..Version: 9.25.0
✓ LOVE OUR FAMILY STAYSCar door is opened and a friendly smile and extended helping hand out of the car for my pregnant partner Beautiful suite and lagoon area was just what my little family needed Special thanks to the great service from David in the citrique restaurant the level of service you provided was much more than what was required, You really made my daughter feel special Alex at breakfast was also another stand out Thank you Marriott Bonvoy , J W Marriott Gold Coast till next visit.Version: 10.54.2
✓ Quick and EasyWe have used the app all around the world and have never had any issues with making or changing reservations..Version: 10.40.0
✓ EasyJust found and booked perfect hotel after a few clicks and under 5 mins. Including writing this review!.Version: 10.31.0
✓ Always offlineThe app always has an error message saying that my phone is offline when all other apps work and the phone is clearly online.Version: 8.0.6
✓ Nervous traveller felt at homeAfter a bad experience with using public accommodation years ago, I preferred sleeping in my car or family / friends to using a hotel or motel. A family reunion was organised at the Gold Coast with some staying at the Marriott encouraged me to overcome my fears and give it a go. The kindness and supportive staff helped me to be able to let go of my anxiety. The pillows were like sleeping on a cloud. Thank you so much for a wonderful 3 nights with family..Version: 10.51.0
✓ Courtyard Marriott the most amazing place to stayThe staff are so kind , they will go out of their way to help you and make it your best experience ever. A special Thank you to Perry , she has a beautiful smile and warm heart attending to our every need at breakfast , also helping recommending the most amazing places to see while you are in Bali x.Version: 10.54.1
✓ Love the new appThis new app is wonderful. It’s easy to book rooms and cancel if needed. Much improved and simple to navigate. Really love it. Only recommendations would be to add a chat function to the Marriott desk, currently you can connect to the hotel by chat which is great, but sometimes you need the Marriott help desk. Also needs a way to add additional names to the room for check in. Sometimes a daughter will arrive before me because we all live in different corners, and I have to contact the hotel each time. Adding an easy way to use any certificate you may have would be another feature to consider adding. Currently you have to call the Marriott desk for that too. Even with all the recommendations listed this is my go-to way to do everything Marriott as much as I can. I love an easy button! And I love Marriott. My go-to hotel whenever possible..Version: 10.7.0
✓ Booked my trip with easeI was amazed at how easy and accomodating it was to book my family trip through the Marriot Bonvoy App. I would certainly recommend this..Version: 10.56.0
✓ Informative, hotel app.Yes, an easy app to use and gives lots of useful information on hotels and their amenities. Bookings are simple to make and it’s all done in moments. Good to have on your phone..Version: 10.18.0
✓ Great App and easy to useEasy to book. Fast load time and quality hotels..Version: 10.38.0
✓ GreatBut need button to Request connecting rooms in the Marriott Bonvoy Mobile App.Version: 10.54.2
✓ Extended stayLookkaew look after me very well. Excellent front desk. Also frank the concierge was fantastic.Version: 10.19.0
✓ Hospitality at your fingertips big love 💗Great app easy to read and user friendly. Immediate access to the best hotels..Version: 10.52.0
😕 Marriott Bonvoy: Book Hotels Negative Reviews
