Ride Systems Negative Reviews

Ride Systems App Complaints & User Negative Comments 2024

Ride Systems app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ride Systems? Can you share your negative thoughts about ride systems?

Ride Systems for Negative User Reviews

✓ Need a schedule! Waited for over an hourWaited for over an hour for a shuttle that never came. I ended up ordering a Lyft. There were 4 buses on route and the app said 8 mins away for 30 mins. I was hearing the bus drivers had to take a break but they should stagger or have a set schedule so people can anticipate that and make their flights on time. This app didn’t work for me..Katreena93Version: 4.3.4

✓ Great idea, completely worthlessDownloaded the app to see bus schedule and live route updates but can use the app because it asks for a password immediately and I haven’t set up an account or anything. Needless to say I uninstalled it practically immediately..Panda AndyVersion: 4.3.3

✓ Very difficult to use and neglected appThe App is extremely difficult to use. This app is used by numerous universities to provide shuttle services which seems unfortunate. The app presents you with the map and list of routes names cryptically and expects you to figure out which one to take. If you look at past reviews, similar feedback was provided 3 years back and I don’t see any UX improvements suggesting that this app is neglected..AbhiAvatarVersion: 4.3.4

✓ Trolley TimesThe app doesn’t update you on where the trolley is at. It just gives you times the trolley should arrive at a location. Sometimes it’s traffic and it’s delayed. Some of the drivers are very friendly and give you history and info on locations at each stop or as you pass a places on the route..Md FinestVersion: 4.3.4

✓ Not sure how it worksI’m sitting in the New Orleans airport trying to find out if I can use the bus system to get where I need to go. It’s showing one green route it seems to go inside the airport to one stop just outside the airports at a parking lot. Are there Other other routes available? Asa programmer I don’t find this intuitive. There should be a screen that allows me to pick the routes from a list rather than a map which is hard to follow on a small phone screen in an unfamiliar city. Maybe there is only one route in NOLA but it would be nice if it told me that. If I expand the map it shows me the points of interest like the zoo, Irish channel, canal st where the hotels are but I can’t select the destinations to find a bus route there?.DrewcateVersion: 4.3.4

✓ Tracking of busses is a jokeIt’s the only app if seen where the busses can go through buildings and then transport from one side of the city to the other instantly! Why not use some decent tracking technology like put an Apple tag on each bus. I think it costs $10 or so 🤣🤣.EFD600Version: 4.3.4

✓ Don’t expect accuracyThe app works entirely off the schedule, not where the shuttle actually is. It just said the shuttle departed my stop when it’s across the city on the map (and very much not at this stop). This app provides no real benefit over just having a link to the schedule..CarielizabVersion: 4.3.4

✓ Pathetic AppIt doesn’t show where you are currently located or even where your favorite stop is located. The map shows dots for stops 1-30 but doesn’t label them so it’s worthless. After reviewing some of the comments, I figured out you can find your location by clicking the arrow at the top left, but this should be the default. There are lots of comments, but the last update of this app was 3 years ago, obviously they don’t care to improve it. I’m deleting it..Monolito17Version: 4.3.4

✓ Great idea, terrible executionDownloaded this app to catch a shuttle bus for a conference. Basically had two questions: - what is the schedule - where do I get the shuttle App only listed the next departure, so I had no idea how long I'd have to wait if I missed that one. There is no schedule. Map is hard to read - icons aren't labeled so you can't tell what icon is the bus vs. the bus stop. Rendering is poor on iPhone X - maps appears to be iframed in and I had to quit the app at times to get the map to display..GraniteMacVersion: 4.3.3

✓ Awful. Is there another option please?!I am using this app for the first time to bus commute to work, and I cannot confidently say that I can rely on this. Nav, icons, and the basics of what it is supposed to do are there, but SO unfriendly. I want to zero star this so bad. I seem to be stuck with using this, if I am to continue to use the bus for my commute..Zeenewfit11Version: 4.1.6

✓ Hit and miss on arrival timesThe app arrival times are hit and miss at best. Standing there waiting on the 6:22 pick at the northern most stop on the north beach route, he had arrived 11 minutes earlier! Pretty good other than that. I solely use the tracker now and never go by the pickup times..TivojoVersion: 4.3.4

✓ Written by a 3rd graderI swear the app users have never been on a transit bus and farmed their coding to Mrs. Goodson’s 3rd-grade class. Since some things works it’s not a 1. The interface is not intuitive, the buttons are confusing and why the hell am I not showing up as the blue dot on the map? Even coffee shops with app show me as the blue dot on the map!! But these yahoos can’t master that? Please do better...I wish my transit system had bought a worthwhile product vs this garbage..HdhrhrhandmVersion: 4.3.2

✓ Not 100% accurateWhile mostly reliable, it’s not 100%. Currently two bus routes are switched and showing the wrong times and gps..13570roVersion: 4.3.4

✓ Latest version seems to have broken it.I’ve sent a couple of messages over the past week but no response. App shows the location until you select a route and then the location markers disappear. This is on the Aston Aqua provider fir Honolulu..RickyEdmondOKVersion: 4.3.3

✓ HorribleThis app is horrible, slow, and makes me miss the bus every single morning. The times are not truthful at ALL. They say one time and you look away for one second and you’ve missed the bus.. way BEFORE the time it said. Bad enough only one bus runs an hour. I truly hate this app..IWantFreeAppzVersion: 4.3.4

✓ TrashThis app is the quintessential example of why cross-platform application frameworks produce pure trash. The UI is nonstandard, and glacially slow, the app is full of bugs and strange and weird interactions. There’s no schedule, just the departure time of the next shuttle/bus. It takes an unbelievably long time to actually get to the departure times. Also the word “security” might be entirely unfamiliar to this developer as I can look at the routes, real time location and routes of all of the companies, universities and communities that RideSystems supports all within this same app. This is a monumentally bad design and is ready-made to be abused. Overall it’s better to just wait on the side of the street wondering if a shuttle or bus will arrive than to use this sorry excuse for an app. The sad thing is this company probably charges an exorbitant amount of money for this trash..WraithequestrainVersion: 4.3.3

✓ Not workingNo update in two years. App just continues to load and doesn’t work. In the past it was kind of useful, but now just takes up space on your device. Too bad..MTPappasVersion: 4.3.4

✓ Horrible, you can’t plan with this appThis app is really horrible. It show the shuttle jumping around and changing directions. The times change constantly and doesn’t show your location. There is no way you can plan with this app. Shuttles sometimes will arrive as late as an hour later than estimated times. I would give negative stars if I could..Stupid PenisVersion: 4.3.4

✓ STOP ASKING FOR LOCATION SERVICES!!The app works very well, but for those of us who want to use it in a read-only usage model (e.g. to just see where the buses are, not where I am) there is no need for it to have access to my location. It was fine to ask on first launch if I would enable location services. I declined. But the app ASKS for the services EVERY TIME IT’S LAUNCHED and EVERY TIME YOU TASK SWITCH TO IT. I said no... I meant no... stop asking!!!.ChortleFrogVersion: 4.2.6

✓ The interface is so confusionThe interface is not friendly. It took me a long time to familiar with this app. But I still can not figure out how to pull out the pdf version of the schedule..M&M CHOIVersion: 4.3.4

✓ It needs a complete makeoverIt’s missing important information of shuttles such as drop off and pick up locations. Also the shuttles routes are very outdated. They should let the Transit App to take control of the live tracker since they do a excellent job in every aspect. Overall this Ride Systems app is beyond horrible..ChrisExpertVersion: 4.3.4

✓ Useless | Poorly DesignedOne of the most useless apps I’ve ever used. No schedules, terrible interface. Slow responsiveness. There are virtually no useable features. Even the bus route layout is terribly designed for viewing. Don’t waste your time using this. Just use the website for the UW Shuttle instead. You’ll thank me later..HunterhikesVersion: 4.3.4

✓ Not workingAs soon as it was installed on my iPhone, when I opened it is asking for password or to change location. Those are the only choices and doesn’t do anything else. If it needs registration I couldn’t find a website to do it. Worthless..KsCoquiVersion: 4.3.4

✓ UnreliableThis app doesn’t consistently work. This past week it apparently upgraded the app and now it isn’t working at all. Not the first time these upgrades have caused this Even without these upgrade issues this app is really poor.KkrowzackVersion: 4.2.6

✓ App is awfulThe pickup times are 10-30min off where the trolley’s location is. That is if the app even updates correctly to show where the trolly is. You have no idea where your location is compared to the nearest trolly stop, if you click the location button is way off. The only thing this app is good for is seeing where the trolly stops are, even then you have to open google maps to see how to get there from your location. Other than that your guessing when the trolly comes. App needs work..Logan SplinterVersion: 4.3.4

✓ Needs routing across multiple bus routes.Our community has multiple bus routes and has adopted this to track them. However, there is no indication of when/where to transfer to other routes in order to get to your final destination. Also, you can’t even view multiple routes at the same time to see where they might intersect. Wish this would integrate with Google maps..Emtaylor1Version: 4.3.4

✓ TERRIBLEIf I could rate this no stars about the Jolly Trolley on coastal route near Clearwater I would! They didn’t advertise cash only exact change, and then wouldn’t wait on us. An hour and a half later the next Trolley sped PAST the stop when we were waving to them and never stopped! I have sent two complaints into them directly and heard absolutely NOTHING!.Mikkie31292Version: 4.3.4

✓ Clunky interface, limited functionalityIf you’re not familiar with the area, this app won’t help you one bit. It’s designed with the assumption that you already know where you are, which bus route you need, and where the nearest stop is for that route. It doesn’t show you where you are or help you plan how to get from A to B. It will show you one route at a time and the current location of any bus on that route, and that’s it. And for an app that pretty much only does one thing, it doesn’t even do it well. The “routes” and “current location” icons are confusingly similar, your location isn’t shown on the map, and the menu buttons are backwards of convention. When selecting a route, the route icons are much larger than necessary, resulting in the menu taking up way too much of the screen. Also, selecting a new route resets the map’s center and zoom level, which would be fine if it showed a dot for your location, but instead you have to manually find yourself on the map again. Bottom line: this app is okay for showing you where busses are, and not okay for anything else you’d expect it to do..OrangeEmoShoesVersion: 4.3.4

✓ Extremely Insecure ApplicationThere’s no reason anyone should be able to download, install this app and then view the transit routes of your consumers with absolutely no authentication. There are universities, schools, organizations, public and private companies and etc, etc, that use your tool. Please consider the physical security of your riders and address the glaring security hole..JR Jenkins IVVersion: 4.3.2

✓ Are they real?So it might just be me, and I would totally be fine with that. I could have just accidently missed the bus as I sat for 90 minutes on a 45 minute route in front of the bus stop staring at every single car drive by and watching other people wait for the bus and then leave after the app said they had arrived at the current bus stop two or three times. In short please don’t lie and say that a bus or shuttle is coming in a certain amount of time or every 45 minutes. After trying to use the shuttle 4 or five times, getting there 5 to 10 minutes early each time or waiting an hour and a half its just not cool to advertise that you’re gonna do a shuttle then make hundreds of people throughout the day wait for a bus that is never going to come. And yes I have talked to several people at the bus stops and all of them have had the same thing happen. If a bus is not functioning or there are no drivers please let us know on the app, that would be so nice. I don’t care if you do a shuttle or not. But please don’t lie saying the bus is coming when it literally is NOT coming. Just double check, then cancel the route or say there is no shuttle today. If you were to do that a lot of people would be much happier than figuring out for themselves an hour later that there is no shuttle coming..Jefferson133113Version: 4.3.4

✓ Doesn’t workDon’t waste your time unless you need to know where the stops are. It won’t tell you when the shuttles are arriving. If it shows a time, it’s not correct. The app worked two years ago but not anymore..Imma steal ur cookies C8Version: 4.3.4

Ride Systems works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ride Systems.