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Five Guys Burgers & Fries App Complaints & User Negative Comments 2024
Five Guys Burgers & Fries app received 56 complaints, negative comments and reviews by users. Have you ever had a bad experience using Five Guys Burgers & Fries? Can you share your negative thoughts about five guys burgers & fries?
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Five Guys Burgers & Fries for Negative User Reviews
✓ Apple PayDoesn’t support Apple Pay.Version: 3.20
✓ No good in canadaCrappy.Version: 5.0.3
✓ Will be nice to have apple payWill be nice to have apple pay.Version: 5.1.0
✓ No CanadiansThis really ticks me off. Why is this available to download on the Canadian App Store if it’s only for American users? All that downloading and signing up for everything only to not have your location recognized. There’s nothing that states this is solely an American app and the restaurants themselves have a Mobile Ordering sign and some even advertise this app. What’s the point?.Version: 5.0.1
✓ Needs workNo option for Come Zero No option for comments eg light onions or extra jalapeños Canada doesn’t have zip codes.Version: 3.20
✓ No available in Canada/Québec yet?Looks like it's US only at the moment?.Version: 5.0.2
✓ Doesn't work in CanadaWent through the trouble of creating an account only to realize it doesn't support Canadian Five Guys locations. Why list it on the Canadian app store?!.Version: 5.0.1
✓ Takes payment but no order sentShould be 0 stars, Have used the app 3 times (winnipeg, Canada), app works well but the store never has the order or a record of it. Your asked to wait for pickup but everyone in line gets their oder then the staff has to look at your phone and make your order on the spot after you have waited. So its pointless, might as well just order in the store..Version: 3.20
✓ Doesn’t workCreate order as a guest? Get stuck on the loading screen. Start a new order? Get stuck on the loading screen. Create an account? Get stuck on the loading screen. This app is unusable in its current state. This has happened on multiple devices, using both wifi and cellular internet..Version: 3.20
✓ Didn’t work for meThe app and not let me complete the order. I suspect it’s because I had chosen the pick up window and I’m not sure that they have one. Seems to me that if that’s the case, the app shouldn’t allow the selection or at least tell you when you tried to proceed. I changed it to a pick up order and got to the payment section and it did not recognize the card. I had an Apple Pay, which works for everything else. Finally got my burger by ordering it through a local restaurant..Version: 5.1.1
✓ Useless AppHalf the time the app does not work. Used to offer way better customization options like extra cheese, mix and match milkshake flavors like chocolate and PB cup. I can’t even order a grilled cheese with bacon anymore. Whenever I try to use the app to order it fritzes out, end up having to use a third party app like Uber eats. Not even gonna bother trying to use the app anymore because it never works, and I get better customization options elsewhere. Surprised they would prefer their business go through a third party rather than make their server user friendly!.Version: 5.3.1
✓ Disgusting HygineStaff are not trained properly. Watched my hamburger be prepared after burger maker goes to the back and touches who knows and scratches his nose then returns to finish making my burger without washing or changing gloves. Then I asked for my money back and find out they charged me anyways. I didn’t even take the bloody food. Never go back to this crappy place..Version: 3.20
✓ No cheese?Why don’t cheese burgers show up as an option on the app? It’s only hamburgers under burgers and you can’t add cheese as a topping..Version: 5.2.0
✓ Add Apple PayI’m not giving my credit card to your app, ever. Add Apple Pay support..Version: 3.21
✓ Missing GravyCan’t order gravy on the app. Have to order separately when you go in for pick up..Version: 3.20
✓ Does not work for Canadian locationsI tried to do a pick up order but it would not bring up any locations in my city. Great restaurant, lousy app..Version: 3.21
✓ PLEASE ADD A NOTE OPTIONPlease add the ability in the app to leave a note to the person making the order. I’m tired of having to put in the order then having to call the store directly after to tell them to go easy on the Cajun seasoning. If y’all won’t add a note option, then please add the option to select light seasoning on the fries. Plus, there’s no option for extra cheese on the burgers..Version: 5.0.1
✓ Worthless in CanadaCanadian stores do not show up, however all my previous orders do (including Canada)..Version: 3.13
✓ Can't useCan't use. have used it several time in the past, app gets locked in password reset and create new account cycle and won't let me login because i've already got an account. the email feild in the app wouldn't accept input of anykind and uneditable. it's unfortunate because i use these types of app frequently and rarely have problems, but with the five guys app i experience frequent glitches which essential kill the order trying to be place. Bad enough UI/UX that I took time out of my work day to report it.Version: 5.0.1
✓ Disappointing Experience with Five Guys App: Missing Items and Unhelpful ManagementFive Guys’ app proved to be a huge disappointment. I encountered a missing item in my order, and to my surprise, there was no in-app support option. They expect customers to call the store directly, which is quite inconvenient. My interaction with the Five Guys store manager was extremely unsatisfactory, as they showed a lack of concern and were unable to resolve the issue of my missing items. This experience not only resulted in a financial loss but also a waste of time. It’s clear that alternative services like Uber Eats or DoorDash offer better customer support and problem resolution. In contrast, using the Five Guys app can lead to frustrating experiences and unresponsive management..Version: 5.4.1
✓ High school projectApp feels like a high school group project, not something that is supposed to represent a multinational burger chain. Crashes if you try to scan your credit card. Login is old school user name and password. User interface feels like a late 90s internet webpage.Version: 3.20
✓ No Ottawa Canada Locations WRONGThis app is useless in Canada says NO locations in Ottawa, Ontario,Canada.Version: 3.20
✓ Does not work in CanadaThe app does not find locations in Canada..Version: 3.20
✓ GreatThere food always hot and ready and delicious, wonder why I rated it a 3 star because my first experience not getting my 2 burgers and I was very disappointed! My bf paid for it and he got his biggers but I haven’t got mine. And we called up there and a guy think we was lien and we wanted him to look at cameras but he said he will and will send a gift card in the mail and also call us back but he wasn’t true to his word and I usually checked but Idc if I’m rushing next time I will check in front of the camera !!.Version: 5.0.5
✓ Guess what…it doesn’t work in Canada!Totally useless in Canada. Cheers 👎.Version: 3.21
✓ Cannot log in- recent update is a failApp used to work flawlessly, but whatever the team did with recent updates has made it useless. App keeps telling me I have to reset my password- and even after resetting the password, it continues to produce an error that prompts me to reset the password again. (I can log in with the desktop- but that doesn’t help me when I’m in the car and needing to order on the go) Also looks like my credit card was removed from my account. Why do these updates produce more problems than solutions? Do you not test these things before releasing them?.Version: 5.3.1
✓ Does not work in CanadaRe: My title.Version: 3.21
✓ Don’t UseThe app automatically checks you in if you have your location services on but does not seem to alert the store. Have used this twice to order ahead for curbside pickup and both times I have had to wait for 20+ minutes after my order was scheduled to be ready to receive food. Both times multiple people walked into the store after I arrived and got their food before me. In other words, just go in the store and order your food.Version: 5.1.0
✓ No Canadian appThis is ridiculous. What a waste of time!.Version: 5.0.1
✓ No spot to indicate allergensApp as well laid out and works well. I’m celiac, but there’s no spot to indicate that when you place an order so I can’t use it.Version: 5.2.0
✓ Dangerous functionality lossThe Five Guys app in previous versions had the ability to put notes, the ability to say less or more of toppings, etc. While not being able to say “easy on the tomato” is annoying not being able to annotate a food allergy? That’s dangerous and wholly uncalled for loss of customer control. I’ve a sibling with a life threatening allergy to capsicum plants, I’m allergic to banana all of which are options for items in a Five Guys and both unnecessarily high risk of exposure for no excusable reason..Version: 5.0.5
✓ Does not work in CanadaWhy have the app in the canadian app store if it doesn’t work? I wish i could give it zero stars for absolutely not working..Version: 3.20
✓ Doesn’t work in CanadaCan’t find any locations.Version: 3.20
✓ Doesn’t work in Canada.Why put it in the Canada store if it doesn’t work here?.Version: 5.0.5
✓ This app sucksI’ve only ever had trouble with this app since I got it and it never remembers me or doesn’t tell you when a location is closed…. Ughh!!!!.Version: 3.22
✓ App needs features and better reliabilityI love the website version (I haven’t tried it in a while hopefully they still do this) where you could add items and say more or less of an item. The app doesn’t allow you to do that. Such an important thing and something that set 5 guys apart! But worse 3 times I tried to place the order and after putting in the CC Zip it has two boxes circling for 3 mins and then fails. Very frustrating..Version: 5.0.2
✓ US app, doesn't work in CanadaThanks for giving me reasons to eat healthier food..Version: 3.20
✓ No way to ask for extra XFor some reason, the Five Guys we order from does not use sufficient condiments to be able to even taste them. This review isn’t about that, it’s about the app, but this sets up for the fatal flaw in this app. It’s impossible to ask for extra anything on a burger. Competitor apps have either the option to choose none/regular/extra or a notes section where you can type something in. And honestly, if mustard is too expensive, I’ll be happy to trade back some of my fries for it..Version: 5.0.2
✓ Canadian app storeYou've posted this I'm the Canadian app store, yet none of the Canadian locations are list with this app. I'll update my review when this is fixed..Version: 1.0
✓ Credit cardNot impressed. Charges my credit card but doesn’t place the order at the store so when you go to pick it up it doesn’t exist and they want you to reorder and pay again.Version: 3.14
✓ Change the payment screenThe app works just fine, but you need to change the payment screen! If you’re giving the options for apple pay, then don’t put the option to tip BELOW the option to select what payment option. I chose apple pay and it processed my payment before I could even add a tip. Which is absolutely aggravating bc I don’t keep cash on me and don’t want the delivery driver thinking I didn’t want to tip them. Change the setup!.Version: 5.0.2
✓ Not workingIt does not work. iPhone 14.Version: 5.2.0
✓ Can't use in CanadaThe app doesn't support putting in Canadian addresses or locations..Version: 3.21
✓ New update is brokenI tried to update the app, but it is not compatible with pre-Covid iOS, so it would not download. I stopped updating the iOS in 2020 when Apple tried to force an invasive update that did not give the user the option to turn off Covid tracking. That was a step too far for Apple, IMO, and so I continue to protest by not updating the iOS. Unfortunately for Five Guys, they are losing my business because their new update is not backward compatible. Send out an update that is backward compatible, and I will order from Five Guys again and replace this review with a nice one..Version: 5.0.1
✓ Error oredering all the time…I don’t know why people say it doesn’t work in Canada; I use it just fine here, fairly often. The only problem is that about half the time I go to use the app, I get my order entered, and when I hit checkout, I get “there was an error processing your request, please try again later”. Super annoying. Works for a while, doesn’t work for a while… no rhyme or reason why since the app doesn’t appear to have been updated in the last 11 months. Apple Pay support would also be nice….Version: 3.20
✓ How does it make ordering easier or quicker?I order online just to wait in the same line as everyone else just to tell them to drop fries? So it never saves me time. I’m always waiting as long as if I ordered in store. Why doesn’t it give me a confirmation number or say to tell them my name? I show up and have a 16 digit confirmation number.. why is t it 3 or 4 digits? Why isn’t it my name and a number? It’s so awkward..Version: 5.0.5
✓ Get in line rather than use appFive guys doesn’t put your fries down until you get to the store which is fine. What the problem is everyone that is standing inline gets there order before you do. I have waited once I got to the store from a half hour to an hour to get my order. I have complained everytime with an “oh we are sorry”. My hamburgers are all cold and have to be reheated. I am deleting this app today and if I do go back will stand line..Version: 5.0.1
✓ Doesn’t work in my provinceThe app doesn’t work in my province, and based off of other reviews I’ve read, it doesn’t work in Canada..Version: 3.22
✓ BuggySomething is wrong with the credit card validation. Even in Canada it asks for zip code. Claims invalid address and/or zip code. McDonalds, Tim Hortons, Dominos don’t share the same concern. #LosingSales.Version: 3.20
✓ Feature Req: Comment boxFirst off, this app is actually pretty good. Worth five stars and I will revise it as such even if you don’t add my feature. Basically, we always feel the need to request the fries to be extra crispy. And we love them that way. We want a way to do that from the app. A comment box is probably not an easy add since you have to worry about the requests people might make, but it would be really nice. If you want to constrain the box to just the fries section too, I would be happy.Version: 5.0.1
✓ ScamNo way to refund your order if the store can’t fulfill it..Version: 3.22
✓ Doesn’t workThis shouldn’t be acceptable from Apple. It’s impossible to search restaurants in list or map. Impossible to use.Version: 3.20
✓ Streamlined, but missing key functions.This app is easy to use, and fast. I think the mark of a good interface is one that could be used by a 90 year old and a 9 year old, and this app has that. However, there is no option for electronic tipping on delivery orders nor is there a good order tracking system. In summary, a way to tip via card (as most people don’t carry cash often anymore) and a map tracking the progression of the order would make the experience perfect. I know Five Guys has the money to pay a software company to develop these quality of life improvements, and I recommend they do..Version: 5.0.1
✓ Doesn’t work in CanadaEven though you have a link to this app on your Canadian homepage, this app is clearly not setup to work in Canada. Disappointing..Version: 3.20
✓ No support for restaurants in CanadaThere are a few Five Guys restaurants opened in my city, but the application does not find them. It appears to only support the USA. What a shame!.Version: 5.1.0
✓ Doesn’t Keep Login CredentialsIt would be nice not to have to type in my login credentials every time I use the app..Version: 3.22
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