ASOS - Discover Fashion Online Negative Reviews

ASOS - Discover Fashion Online App Complaints & User Negative Comments 2024

ASOS - Discover Fashion Online app received 123 complaints, negative comments and reviews by users. Have you ever had a bad experience using ASOS - Discover Fashion Online? Can you share your negative thoughts about asos - discover fashion online?

ASOS - Discover Fashion Online for Negative User Reviews

✓ Hidden chargesNever gonna buy from this site.my package not delivered to my place i have to pickup from canada post and have to pay them charges.Ravmeet singhVersion: 4.53.1

✓ What a waste!!!So I accidentally ordered clothes in the wrong size so quickly cancelled the order. I imma got email confirmation that my order had been cancelled and that I would be refunded in 5-10 working days and that the gift card that I used has also been refunded. I then continue to buy other clothes as they didn’t have the first order in my size. I order the items and pay using my gift card again. Around 2 hours later I get an email back saying there has been suspicious activities on my account so my order is yet again cancelled. Following this I had to create a new account. I made my order once more but asos would not except my gift card and claimed it was invalid. Very disappointed and my gift card is now wasted!!.Rhian@2022Version: 4.80.0

✓ Do not use Collect plus or expect good customer serviceI placed an order a week and a half ago to be delivered to a local shop. The shop refused the package because it was too big ( 9 items). It has now been ‘stuck’ in some kind of loop. I have been emailing phoning, it’s just been a waste of time. I’ve now had to reorder my items at an extra delivery cost. The amount of time I spent compiling the order was the only reason I chose to reorder. The total of each order is just under £250 and of course I cannot get a refund for an in transit order. The customer service staff at ASOS suggested o check if the collect plus location is suitable for a large order and told me to keep checking back with them for updates. It’s been very unpleasant. I am a student so it’s not as if I have the money for duplicate ordering. By not delivering the goods I am being left at a distinct financial disadvantage. This will be the last time I am using ASOS. Things go wrong but their complete lack of help has been noted..Shannel121211Version: 4.24.0

✓ Horrible customer serviceI’ve ordered from the company several times and each time there’s something shady from the conversion rates to shipping. When you contact them you get generic responses that don’t address you as an individual. I think keywords in your emails trigger topics sent to you as if you’re being responded to. I place an order and things change about my order and when I contact them they just send me a link to some associated article for me to read what happened and why they charged me conversion prices when on my app it clearly shows USD I would be careful as you may by something that says one price and then you’re charged another price. I even sent them screenshot of my order with the price I was shown and they kind of gave me a oh well response it is what it is and made no attempts to fix it or compensate the exchange. After like my 4th order I’ve realized this company just doesn’t care that much. Im sorry I’ll have to take by mushiness elsewhere.AlLy-KVersion: 3.9.1

✓ Terrible experience every single time!Tried to contact Asos team to discuss my order not arriving.. it’s been 3 days since it should have arrived and they can’t do nothing to help for another 2-3 days which if you ask me is terrible. I ordered the items for a certain occasion and I’ve not got either of them. Last week I ordered a dress for a wedding, within less than 10 mins the dress started to fall apart.. like I told the colleague if it was a cheap dress I wouldn’t have cared but it wasn’t. I then asked if I get it fixed as I would like to keep the dress, would I get a refund or something to make the situation better.. I sent the receipt for the dress as I’ve just gone to get it fixed as I was told I would get a refund if I shared the receipt so I did and then they ended the chat. Now please explain to me how that’s good customer service, I have been a very loyal customer to Asos and each time you make me regret it.NirvannnnnnmnaaaaVersion: 4.100.0

✓ There are better clothing appsDon’t use if you’re in Canada. The quality is about what you’d expect but the return policy is garbage. Stick with SHEIN..RattleshakesVersion: 4.52.0

✓ Great interface, good selection, ridiculous shipping timesMy jeans are taking like a month and a half to arrive. I might be a different size by the time they get here. Are they coming by carrier owl from darkest Peru? How do you even..MikebrulotteVersion: 4.17.0

✓ Garbage website garbage appError message, use virtual assistant, instructs to take a screenshot, no way to post the screenshot in chat. “Please contact us again in 2-3 hours while we fix the ability to post pictures” yeah doubtful. Unable to place order “oops unable to ship to Canada from asos Canada” “no panic you can still deliver to your selected destination by switching to asos shop for Canada” push the button nothing happens.Cbdgywipnsvdyh18653884Version: 5.13.0

✓ Hit and (mostly) MissASOS is a very convenient way to buy clothes and is always the first place I look for stylish and affordable things to wear. After shopping here for a few years I just have to get the odd quirks off my chest. Their photos are often highly misleading with models in awkward and often weird poses that give you no inclination into how the piece will look on a regular person. Adding to my distrust I have for what I’ll be getting (often relying on Klarna to try things on first just in case) I find items will have weird flaws in them I’m never sure how to feel about. Tiny pockets on a pair of baggy jeans for example. Oversized T-shirts that are tight. Black jeans that aren’t black at all or jackets costing almost £100 where the zip dismantles itself the first time I do it up. But the thing that gets to me the most about this app is that while ASOS boasts 1000s of products to choose from they rarely have what I’m looking for. And this is coming from a guy who doesn’t ever wear “statement pieces” or stuff that makes me stand out all that much I just like them loose and comfortable. Without weird quirks like tiny pockets or knees slimmer than the rest of jeans..Aleksanders1Version: 4.65.0

✓ Few missing key features would make this app 5 starsLove the app overall, especially the easy and quick buying process. I’ve bought a lot since I discovered Asos a few weeks ago, but I would certainly buy more if it had these features: 1. Add notifications for when a “saved” item (with a specific size), that was out of stock, becomes available again (otherwise I have to remember to go in the app and check my saved list) 2. Show me if a saved item (that is out of stock in the size I saved it in) has a size higher or lower available (I would definitely buy it to see if it would fit) 3. Add ability to see if an item is available in other colors!!! There is a color picker, but there is always only ONE color in the list. Yet I know that that item exists in multiple colors. Why does the color picker not work? 4. While searching, would be helpful to have an icon or similar to indicate: a) I’ve looked at this item already, and b) I’ve bought this item already to make my buying experience even more efficient. 5. Sometimes I use Saved items to check for price drops or tracking if different sizes become available, which means my Saved items list is LONG. The sort function recently added was very helpful. Give us the ability to organize/categorize our saved items — this will be a game changer. Thank you anyway for an app that has revolutionized my shopping experience (goodbye Zara, Mango, etc...hello Asos)!.GISuserVersion: 3.9.1

✓ Not delivered and no options offeredSo far I can’t comment on the quality of the product, because I haven’t received it on the promised date. It is not possible to speak with customer service, the closest you have is an online chat and those support people are pretty useless as they are unveiling to resolve any issues. I contacted customer care when I didn’t receive my order on the date when it was promised and they told me that maybe I will receive it 11(!) days later and that they can’t do anything because it is with the delivery company and outside of their control. So to sum up : no one bothered to contact me to warn about a huge delay in delivery; they didn’t offer any options such as send again thru different courier; they refused to give me a phone number to actually speak with a human being either at ASOS or their delivery company. The only thing the suggested that I reorder ie pay again and then waste my time to return the items when all of them arrive to make sure I receive something in time to use them for the event that I bought them for!.Super fristratedVersion: 4.1.2

✓ Love the brand not the appThey really needed to put in reviews, online shopping is already difficult and reviews are very crucial part of shopping. It’s not right that they do not offer this option and makes shopping more difficult, luckily their return policy is good otherwise I wouldn’t recommend it. No hate to the brand, I love how inclusive they are and what a wide range of clothes they offer, just wish they would add reviews and after pay..Sab9903Version: 4.10.0

✓ Zero stars! Didn’t receive itemsDidn’t receive my order, got someone else in error. Told ASOS team will return wrong parcel but will not pay for postage as it’s the packing team error but I get someone from customer care who can’t read English or understand English, keeps asking me which items I didn’t receive. When I clearly wrote I have not received any of my items from my order but I receive three dresses that do not belong to me. I even took pictures to show them. I still got a reply with someone who can’t reading or understand English. Very frustrated and unprofessional off ASOS. Issue still not resolved!!!! zero stars and three thumbs down do not buy from ASOS. Very mad :o(.✨Pinky✨Version: 4.82.0

✓ Buyer bewareThis is the first and last time I shop here. My clothes were shipped in two separate packages and I had to pay two separate customs fees for each package. The second package arrived much much much later than the expected delivery date. I didn’t know about the discount code for Canadian customers, and when I asked for the discount, especially considering how late my package was being shipped, I was told NO. They wouldn’t apply the discount to my purchase after I had paid. This is ridiculous. Worst customer service ever..Mitra2013Version: 4.55.0

✓ CrapWhen you check the return policy it says that the return is free but in reality it costs like 25$. After, there are not saying it but for a purchase of 300$ it costs 100$ of custom fees. Finally when you try to return items, it takes like 2 months to give you a refund. I tought this was a good site, but it’s a big scam, don’t buy there.IlhsnajsVersion: 4.53.1

✓ Love Your Products but Customer Service Needs WorkI love everything about ASOS but their customer service and shipping department need work. I pay for the 2-day shipping membership and sometimes I get my stuff on time yet sometimes i don’t. Customer service has NEVER been helpful to me. Generic answers to my questions with no real help. Highly irritating. Lately the shipping has been suspect. My last 3 orders never arrived when they said they would…took an extra couple of days which is annoying. I pay the subscription so I get my stuff quicker and that just doesn’t always happen. Get it together ASOS! Stop using ontrac!!! As they are never on track with their deliveries. I’m on a delayed day 3 notification of “delayed in transit” on an order I paid for expedited shipping. Probably won’t get it until the middle of next week now and I was supposed to get it this past Tuesday. Highly irritating!!!.Miss Angel1981Version: 4.65.0

✓ No customer service and they blame customers for theftThis company has so many problems. First, they don’t have a customer service line and require using a crappy chat bot to reach support. They also contract with cheap lazy delivery set. My package was stolen because their delivery service left the package outside my building in view of the street rancher than actually delivering to my apartment. I live in Manhattan, it’s obvious that leaving a package outside will be stolen. Then when I contacted for support, they blamed me for the theft. I had to contact them 4 times over 3 weeks to get a refund while they “investigated “. They also just completely forgot to do the “investigation “ and left me having to start all over again with the process. Horrible experience. They hire lazy delivery contractors. They blame customers for theft caused by the delivery contractors. They require customers to run around in circles for weeks to get a refund. And they refuse to talk to customers over the phone. Very unethical and disrespectful company..Ebolla13Version: 4.90.0

✓ Worst Company - DON’T BUYSeriously the worst shopping + customer service experience ever! I bought a dress 3x, each time my ordered was cancelled (after purchase was made) due to it being “out of stock”. But each time I went back to the item after it was cancelled - it says it’s in stock. I went to customer service every time my order was cancelled (before I repurchased again) and they assured me it was in stock. The third time I ordered it, I even paid MORE than the original price since it wasn’t on sale anymore. I am STILL waiting on refunds totaling over $100 and have no dress to show for it. The only “help” they could give me was to say “it’s out of our control” and “we’ll alert our warehouse”. They even told me I could order it AGAIN and they would “refund me the difference of the price increase once I receive it”?? Yeah, no. This is so unprofessional and I’m never shopping ASOS again. I don’t go out of my way to leave bad reviews ever, but I’m hoping someone else can learn from my mistakes. DON’T DO IT. Please find a better business to support who can deliver or at least offer a resolution to huge mistakes like this. You’ll get nothing but trouble with ASOS!.OliviaLaurenDVersion: 4.71.0

✓ If you live in Canada please DO NOT order!No warning about possible duty fees and I got hit with $30 on top of my $10 I already paid for shipping. Ridiculous..ChknpupVersion: 4.28.0

✓ Cheats people with the promotionI purchase base on the promotion ’MYHAUL’. Spend $250 get $70 off. After purchase and when items arrive there was a missing item from the purchase. After asking them to investigate i was advise that the system made a mistake and would get a refund. After waiting more than 2 weeks no refund and emailing them back. I was advised that since this was a promotion I would get anything back. I was mislead to purchase items that was not availble in the system. Entice by a promotion with empty promises. Nobody got back to me. Nobody inform me that they did not have the items in stock and no refund! What a load of rubbish. This is not the way to do business. Do not mislead or cheat people with your promotions. I hope this is not a sales tactic to get more online sales. Its just ethically wrong!!!! DISSAPOINTED CUSTOMER Azmanishah Rahman.Kewl mateVersion: 4.11.0

✓ Clothes can’t even be shippedApp shows clothes that can’t even be shipped to the country you are in. Surely when you enter your details (like currency and address) the app could filter out anything that is not available to that country. Have been using ASOS for a number of years now and more and more often now (I’d say at least 1 item every time I shop now) there are clothes that cannot be shipped to my country, and you only find out when you go to the checkout! Very frustrating! Work out a way to sort out what is available to your customers.Says_ayVersion: 4.56.0

✓ Absolute negligence of customer service!If I can rate any lower I would. I’m always skeptical about deliveries so the first thing I always do is check a companies policies on delivery. Asos has policy that says they require a signature and if no one answers the door they will leave it with the neighbor or leave a note if they can’t do either or for rescheduled pick up, I placed a 200+ dollar order with them and one day I get a email saying it was delivered when I go to look at the delivery there’s literally nothing in the picture like it’s just a blur the person that took the picture just literally took a picture of nothing and so I contacted them and they disputed the charges for me and said they would refund me and then send me an email four days later saying that they were no longer going to commit to giving me a refund even though they already reviewed my case and granted me a refund. They then went back on their word and said due to my suspicious activity on my account, I was going to be blocked from future purchases and not be awarded my refund and now I have no access to anything. For better examples go look online about ASOS scams and then tell me if you’re comfortable buying from this company they absolutely treated me less than human..Day jumpVersion: 5.16.0

✓ SCAM ALERTAs customer I had bad experience every single time shopping , so before deleting the app I would like to help people to stay away from this scam app (ASOS) if you don’t want headache -I can’t even say bad customer service because they don’t even have customer service , no actual real person to talk in regards any issue -has a fake “ contact us now” icon on app and website , that doesn’t lead to anywhere but going in circle with bunch of rubbish information -items/stocks they send are not as shown in picture and they send completely fake and cheap version -haven’t processed my refund after 40 days and no one I can talk to ,.Ha16992Version: 5.6.0

✓ Payment MethodTried about 15 times to use Klarna Pay in 3. The first time it said my card was expiring too soon so I needed to chose a different card - except every time I tried to do this it threw me out the payment section. I then gave up with this and tried ClearPay. Again, i tried about 4 times to do this - but it wouldn’t allow me to change the card on the ClearPay page. I then tried to use the card that was already set up on the account but there was a problem with that too. So I gave up with ClearPay and tried Klarna Pay Later, again, I was denied. I almost gave up in the end but decided to jut pay in full and it went through. Confused why this has happened, I obviously have sufficient funds and I have never paid an instalment late on either Klarna or ClearPay. Never had such an awful experience trying to pay for an item. Have now had to fork out the full cost rather than spend it over 6 weeks or 3 months meaning I can’t purchase from ASOS again for some time..CufgfVersion: 4.33.0

✓ DisappointedHonestly I’m very disappointed with ASOS. They keep talking about free shipping if you add this or that but I opted for a pick up option and even tho they said delivery was free when I went to an UPS store to pick up they still charged me 5$ plus change for DELIVERY!! WTH is this trickery?? They never mentioned to me UPS would charge it. ALSO THEIR SIZING IS NOT WESTERN COSTUMARY!!! IT IS ASIAN, ALWAYS ORDER A BIGGER SIZE FROM YOUR REGULAR FITTING IT IS NOT THE SAME!!!!! Clothes are made in Cambodia and that’s probably why. Fabric in some clothes are not very good either. NEVER PAY FULL PRICE FOR THINGS. Wait for discounts. Full price is not worth it. ASOS wanna charge high prices in their own designs but it’s not worth it the quality. DONT BE FOOLED!!! They trick their costumers. VERY DISAPPOINTED!! I spent about 1k in 2 weeks because of holidays etc. I’m very disappointed. I’ll never recommend anyone ever and only continued shopping on here online because of the pandemic. Will NEVER be coming back. They should be embarrassed for treating a new costumer like me this poorly. DONT SUPPORT ASOS!!!! I rather shop at Marshall’s and Ross. Seriously!!!.VERY DISAPPOINTD COSTUMERVersion: 4.43.0

✓ Could be so goodThe app itself is really, really good. No navigational issues, everything is laid out really well, and the favorites feature is great. Great job app developers. My issue is with the company itself... Generally speaking, they have many, many average items that would look alright. But all of their really sick items are constantly out of stock. Like, constantly. I have had at least 7 items saved in my favorites that I have been checking back on for the past ~3 months. Still not in stock. And there is no timeline as to when they will be back in stock either. This is particularly true for Men’s Tall items. I have ordered from ASOS in the past, and my products have all been great! But if you are never in stock with your good items that customers actually want, then what’s the point. I get that you can go out of stock of certain items, but not having those items back in stock after 3+ months just seems unreasonable to me..Csc2576Version: 4.5.0

✓ Terrible customer serviceI really like the app and the range of clothes available but I have had countless issues with my orders and customer services are so awful. I recently placed an order, received my confirmation email fine and then an hour or so later I was told that the item is out of stock even though it was available for purchase. I spoke to customer services and they advised that the item is in stock and prompted me to place a second order, low and behold, the exact same thing happened again. I now have to wait up to 10 days to get £100 back for items that I never even received. Went back to customer service and guess what they said…to place another order! No one at customer service would tell me exactly how many items are in stock or the date that the stock was replenished. I was offered a measly 10% discount which I refused because if I have to get back in contact with them about the same issue, they will likely refuse to rectify the issue as they can turn round and say that the 10% discount they offered counts as a resolution. I explained this to the advisor and he sent me the discount anyway and tried to end the chat. I was on a chat for almost an hour and was passed over to 3 different advisors. All of whom could not answer my specific questions and took ages to respond..Cancelsnapchat”myAI”Version: 5.4.0

✓ Customer ReturnI have been buying from Asos now for about a couple of years. 80% of my wardrobe is Asos. Quality of the stuff is great-ish. Most of the time. Some of the shirts are weak and they get holes easily. The fabrics aren’t the greatest but the style is perfect.(only for buttoned up patterned shirts. Everything else I have never had a problem with) however, being a loyal customer for years I find that they lack recognition for those loyal customers that always come back for more (like me) I’m sure there is a lot of you out there thinking the same thing. I feel like their should be another platform for vip customers who don’t have to pay for “premium” they get offers and discounts just to say ‘Thanks for being a loyal customer’ I at least spend 200 to 300 dollars weekly on Asos so I’m just feeling they’re lacking the connection for their loyal customers..WilliamrkevansVersion: 4.25.0

✓ Worst customer serviceMy order got lost and I couldn’t get a resolution from anyone at ASOS within a reasonable time. There is no contact number to call. When I would try to reach out on messenger, the ASOS would ask me a question, I would answer the qn but then someone else would take over the enquiry days later and ask me the same question the previous person had asked, not even bothering to scroll up to read the conversation. The live chat was the only way I was able to have a meaningful discussion with someone about my issue, or so I thought, only to wait for days and the matter still not resolved, then I would speak to someone else on chat and refer to my previous chat discussion and provide the reference number, only to be told they couldn’t access the discussion because it had been closed. What’s the point of a chat reference number then?! ASOS have really gone down hill, terrible customer service.TamhskdnVersion: 4.43.0

✓ Felt like I just got my money stolen.I order off the app cause they have good looking clothes. When I placed my order. My package was supposed to be coming in on July 5. Somehow the delivery company they contracted with said that they delivered my package on June 30. I never got anything and I was home all day. No one rang my door, not one single knocked. So I contacted their “customer care team” through email seems like that the only way to contact them.. They kept prolonging to call me to fix the situation. They still haven’t called me and it’s been a week. They have not yet give me my refund since I asked for it. They haven’t even told me they would be investigating my order to see if the delivery had actually even been delivered. It’s like they don’t care. They want your money and everything after that your on your own. If you had no problem with your delivery you’re one of the lucky ones. God forbid something goes wrong with your order. ASOS customer care team won’t do ANYTHING to help you with your order..JumhancokVersion: 4.0.1

✓ HOAX ALERT: Premium Feature for Free Next Day Delivery Doesn’t WorkI unintentionally selected this option upon checkout, but the items didn’t come next day… or the next 2 days or the next 3. Not even within the next 4 days: the order didn’t arrive until well after I left town, which I was ordering the items for. Instead I received apology emails from Asos everyday for 3 days asking to excuse their inability to deliver as I paid. After the 3rd day, Asos stopped emailing me their apologies and the order casually arrived roughly 8 days after purchased. I attempted to contact Asos to cancel this ridiculous free delivery feature via their customer service, yet, to date Asos has not contacted me back nor refunded me for this ridiculous program. Asos should be held accountable for these extremely deceptive practices. Again, no one has yet contacted me back as of this note. The order fulfilled was well over $300 not to mention I’ve been a consistent customer for several years (just never bought into their “programs,”)..KwamweiVersion: 4.96.0

✓ VideosBeing back videos on your app so I can see what the clothes look like in real life.GaillorossiVersion: 5.9.0

✓ ASOS is trashSo i ordered 200$ worth of clothes for an event i had on the 17th because the site said i would receive it on the 16th. So needless to say i didn’t receive it in time. Now i go out of town tomorrow without my clothes when all day the site told me that it was out for delivery. At the last minute it changes and says check Tomorrow for updated delivery details ... so i contact customer service only to be told I’ll get my things in a week and then i can return them..... i returned a pair of pants before which i never got a refund for but didn’t really care because it was only 30 dollars ..... so now i have no clothes for the event i have to cough up another 200 to purchase something from the mall and am feeling like i won’t be getting a refund for this if i ever get it. I’ve been shopping with ASOS for years and pay for the yearly free delivery and all that jazz. I find it very disheartening that’s there’s nothing that can be done for me in this situation.AsosistrashVersion: 4.47.1

✓ Every other order has been negativeI have ordered many things from Asos... some good and some bad. I ordered two dresses and a skirt one time which arrived in great condition, looked like the online image and just overall were great. However, another occasion I ordered a mustard colour polka dot dress, which looked yellow and very pretty on the image. Yet when it arrived it was a very strange fit and the colour was a disgusting browny orange that would suit absolutely no skin complexion. Today, my ordered arrived shoved through the letter box, crinkled and in a mess. I ordered a pretty red premium bikini, but the bottoms I ordered did not arrive, but instead were black, plain and very ugly. And the other bikini was just not worth the money, any paddings were shoved into the bag but not inside the actual items. All thrown in very sloppily and bad quality. Complete waste of £57, and that was with all items reduced!.VincentBlooClogsVersion: 3.11

✓ Bad experiencePaid customs and items quality are bad.Georges's instagramVersion: 5.5.1

✓ ScammersWorst customer service. If you are ordering a $10 T-shirt make sure you have enough money to pay $25 for shipment and another $30 for customs. Ridiculous!.Yusuf TahiryVersion: 4.28.1

✓ Poor serviceThe reason for the 1 star is the terrible service I received. I ordered an item from ASOS and confirmed my details, I had updated my address just before ordering only to realise straight after that my mailing address was different. I contacted straight away to change this and then they told me it was to late to change it even though it was straight after I had ordered and the delay was then taking a few hours to come back to me. This order then went to an old address and the people at this address did not return the item or give this back to me. ASOS just told me to go get the item despite this address being 100’s kilometres away from where I live which was not possible. They were not helpful at all. Would not recommend using them..Kiwi-reviewVersion: 4.90.0

✓ Poor quality and faulty itemsIve ordered from asos many times in the past and have never had any complaints. I always liked their free returns and felt the the quality of products was quite good for the price(especially asos design). I ordered from them last week for the first time in a while and o received my package quite quickly. However, i found that all of the items were terrible quality and cheaply made with awful fabric that looks terrible in real life. Of the 8 items i ordered, there were three that i liked. One of those was a pair of boots, and I was incredibly disappointed to find that they had sent me two left feet. Now i have to pay for returns for everything (they only do free returns for faulty items if they’re by themselves) and if i decide to purchase the boots again, i have to pay for the product and the shipping. I read the FAQs and it states that they will not replace faulty items, which i think is a complete scam. This company has clearly gone downhill in the last couple of years since i ordered from them last time. I tried to reach out to the customer service chat multiple times and got disconnected each time. So disappointed as i used this used to be my favourite place to shop..BelleR1028Version: 5.4.0

✓ Customs code for Canada does not workThe service is quite poor, customer service does not fix issues. And you’re loosing Canadian business..RubadubdubgrubVersion: 5.11.0

✓ Truly the Worst Online Shopping ExperienceThis is the worst online shopping experience I’ve ever had. I found some boots I adore that I can’t find anywhere else. I tried ordering it 7+ times but the order would fail every time. I chatted with probably 10 different agents over the last week trying to get help going through, but they’d all give me bare minimum answers, always telling me to do something I’d already tried. It seemed like they were just eager to get me off the chat. I did everything they suggested and more. I’ve been as patient as possible and done everything I could to troubleshoot, even contacted my bank and switched payment options to make sure it wasn’t on my end. After all the troubleshooting and chatting, the issue is obviously on ASOS’s end and the agents knew it but would always send me away with no solution and wouldn’t bother to escalate the issue. I asked for someone to take a look at my account to ACTUALLY see why it wasn’t going through and the agent just said sorry, just try ordering again in an hour. Now, the boots are sold out in my size because they constantly would send me away and now I can’t get them. I’m so frustrated and sad because I can’t find them anywhere else and ASOS customer service couldn’t care less..Kr15t3n3Version: 4.62.0

✓ Something feels awryIt’s weird, but definitely noticeable. You can scour through your filters, but sometimes you will not see something unless you go into another item and search through the “related items” field. You’ll scratch your head as to why that product you like that’s in your size NEVER showed up on the original filter when everything else is the same save for a minor difference. I get the AI is supposed to be smart, but this just feels like you miss out on gems. Like I’ll find things better doing a Google search that brings me to ASOS vice just going on ASOS initially. And contacting customer service is a joke. Can’t do it through the app. You go into the app only to be redirected to a website that wants all the information the app already had. Make that make sense. Warn people that you will charge them a foreign transaction fee. Especially since I’m ordering from the US store. I expect the cost to be what I see it to be. Not some foreign additional fee you see on your card cause ASOS doesn’t tell you that ANYWHERE in the small print..Greatly En'tertainedVersion: 4.66.1

✓ Customer service gets an FI cannot believe how horrible ASOS customer service has become. I love shopping ASOS, it's literally my favorite place to shop, but lately I've had missing packages, packages with other people's items, packages without my items, wrong sizes etc. The worst part about having so many problems with packages is that it takes days even weeks to get a hold of customer service on Twitter or Facebook. Then when they finally message you it's not a consistent conversation back and forth, you have to wait another couple days or a week for them to respond. It's absolutely draining and these issues are making me think twice about shopping with ASOS. Please ASOS improve your customer service now before you lose faithful customers and please send people the correct items. I understand that mistakes happen, but this is just ridiculous! With customer service the way that it is now I cannot recommend ASOS..Zoey GraeVersion: 4.56.1

✓ DO NOT BUYTo start it all , i needed to pay extra fees to get my package at my post department , after i printed the label to a return because the size are way to big and neede to pay another 22$ , i send it and it’s been two months and the still avent refund my order. They are robbing us DO NOT BUY.Ice rewiesVersion: 4.51.0

✓ Very disappointedIs not my first time when I’m very disappointed about this app. I like the clothes but the delivery was awful. I have complained about it a few times and they tried to resolve it. Now, I can see an improvement about the delivery. But this week I ordered a few things and I am not happy at all . I have been ordered a black pair of lather leggings and they had like some kind of zipper on the sides of them and I’ve got some without, then I make a return and make another order with same leggings with the hope that I will get them right and guess what happened? I have the same pair, with no zipper !!!! Also I have been ordered a pair of adidas leggings and they also got like the sign on the side of one leg, if you get me. And I have got a pair of leggings which they have the sign of adidas on the back, on the elastic at the bottom, at top. That’s very frustrating. I highly not recommend this app!.Nicoleta137Version: 5.16.0

✓ Okay for the most part but recently dissatisfiedI won’t make this long but I’ve used the same address for 4 different items and have received my packages. But for some reason I use the same on two recent ones and they say my address is "unknown". When trying to get the item sent back they can’t do that and instead schedule a Refund. Why is it that when I use the same address a packages are delivered but in my last two recent ones they’re not? And on top of that they get sent back immediately without even calling my number to discuss delivery issues? I think that if there is an issue with delivery and you express that to asos they should redeliver your package instead of giving you a refund for a item you may never be able to buy again because it’s out of stock. I loved asos but recently it’s been a bummer..ShakaZ04Version: 4.80.0

✓ Customer Service Sucks!If I could I would rate this with no stars. I have not received my item. I spent $350.00 and still have not received my dress. The dress was supposed to be my bridal shower dress. It did not make it in time regardless of how early I ordered. When trying to get in contact with an actual person, it kept signing me out. It was my first and definitely my last time shopping through this app! I am hoping to see if I can get in touch with someone to get my money back. But I definitely won’t be holding my breath!! DO NOT SHOP FROM HERE IF YOU ARE ORDERING TO CANADA!!!.Amberine94Version: 4.100.0

✓ Poor stockMost items won’t ship to NZ, even when I try use third party it won’t allow me to send via USA using the ASOS NZ website. ASOS used to be easy - everything comes with a catch now. Customer service had poor English too, just apologised couldn’t tell me why I wasn’t able to make a $200 purchase even though items were in stock..Hiccup treasureVersion: 4.60.0

✓ Always a surprise!I’ve had good and bad experiences. Very easy to shop online - whether it is through your phone or laptop. Only problem is the sizing of the merchandise. Some times I feel like it is falsely advertised. On the description it will say that the model in the photo is wearing a UK 8 (which I am) and when I receive the item it looks completely different on me. Not by an inch or so - by plenty. However, the good thing is it is extremely easy to return and exchange etc. On the contrary, waiting for your refund really is not. It’s funny how there are good and bad yet I shop there quite often. I suppose if you know you’ll need your postage receipt even 3 weeks after sending stuff back you get used to this strange way of shopping. I would definitely recommend. Be careful though, brands that sell through ASOS often reduce their prices on their actual websites faster than here. ASOS likes to keep us on our toes. Don’t even get me started on the points and vouchers and how everything looks and sounds great yet there really isn’t much to look forward to even if you shop there as often as me.Xclusive-RVersion: 3.6

✓ Horrible experience with returns and refundsI always used to like ASOS but after an experience I had where I ordered a pair of sneakers and they sent me the completely wrong order I am no longer a fan. I processed a return since the shoes were the wrong size, colour and style from what I ordered. I tried to get in contact with customer service but that was a mission in itself and once in contact they disconnected straight away. I sent the return on the 13th of January and have still received nothing to say they have received it or received a refund. It is so hard to talk to someone on their team to get this resolved which seems ridiculous. They sent me the wrong order and I still haven’t been refunded or contacted about their mix up. I will probably never see that money again at this date since it has nearly been 2 months since I posted the return which their app registered. Safe to say I will no longer be a customer after this very poor experience..Hart209Version: 5.16.0

✓ Won't recommend it to anyone!I dropped off the items on 23Dec 2022 and Asos received them on 28Dec2022, after opening a dispute on PayPal and several emails back and forth, Asos finally accepted to refund the amount according to the last email on 20 Jan 2023, but they didn't! I have the tracking number and everything. I’ve been their customer for several years and this time is not even their first time. Each time I have to contact them for fixing their refund issues. I'm not going to buy from them anymore and won'recommendthem to anyone. And also will write this review in every possible space to let others know how disappointing Asos is! So unsatisfied! Invoice Number : 24BYPNW3FKN66H.KritchnaVersion: 4.93.0

✓ Registration funnel stupidityI don’t know who was the marketing genius who decided that users can’t order or favourite without registration. I just wanted to buy a freaking shirt, not register another account in the list of countless accounts I already have. Just give me an opportunity to put stuff in the cart and checkout with my credit card. I can’t even do that. I’m going to your competitor who allows that. Hope you’ll see a significant drop in revenue due to this..Девочка281Version: 4.53.0

✓ Delivery and no customer service lets it downI’ve been really happy for a while with ASOS, but to many times I’ve placed ordered and the delivery drivers can’t be bothered to deliver. I pay for the premium, so I can have next day delivery. I ordered Tuesday was told I’d receive my order Friday, I was going on holiday Saturday morning. 1.30 Friday I was sent a text telling me the driver was behind but not to worry. 4.30 the driver decided to deliver on Monday instead! I waited in all day!! I spent half an hour trying to get through to ASOS who called them asking to turn round or deliver Saturday. They delivered Monday and didn’t care! I put in a complaint with the mail service and haven’t even replied. Spoke to ASOS and they told me, they don’t have a complaints or customer service. Not the first time this has happen, started shopping with Zalando and so far really happy with them..Sezzle10Version: 4.1.1

✓ THEY STOLE MONEYASOS banned my account because I reach out to the customer service due to the missing of items in my delivery. I legitimate provide a screenshot of the tracking number that they provide to me through the app. That three of my items is not showing any update through the tracking system. I have been waiting for those items for almost half a month then I reach out to them for the customer service. And during the conversation they ask if I want refund or getting my items but it’s been too long so I ask for a refund and BY THE WAY I have purchased one of those fast shipping things I think it’s like $10 or something it’s supposed to ship your items in the next day. INSTEAD OF GIVING ME BACK MY 300+ dollars worth of clothes or refunds THEY SEND ME A EMAIL INFORMS ME THEY BANNED MY ACCOUNT. If you cannot run a business properly, then don’t run a business. This is unacceptable behavior for a company to their customer, you wasted my time wasted my energy trying to contact with you and also stole my money. And now I still have to use my time to write this review because I don’t want anyone else to waste their money on your business..DudbdudhysbdhdVersion: 5.11.0

✓ I feel it tooooo expensiveHow can a dress that u can find at urban or SHEIN for a least expensive around 25$,31$,22,17$ here is 145$ or more and the funny thing is that it mostly tha same outfit are u serious that tooo much for a price Specially it the same material 🤔 I don’t recommend this app.KismatataVersion: 4.53.1

✓ Free shippingBig time fraud. Be ready to pay 100$ for shipping , even though website says free shipping . What a joke !.Parampreet751Version: 4.53.1

✓ Ready to checkout then told can’t deliver all items to NZJust put together a big order and went to checkout to be told that all items I’d selected couldn’t be delivered to New Zealand. This is ridiculous, disappointing and a huge waste of my time after searching and selecting my items. All my settings identify that I live in NZ and I have my address saved etc - so why does ASOS still show me items that I clearly can’t purchase with absolutely no warning prior to checkout. Sort it out people!.N!KYLADVersion: 4.63.0

✓ No way🤬🤬🤬🤬🤬Opt this website when you where fr Canada!!! Your going to pay way to high on canada post. ASOS collect so much expensive on they so called COD Remittance upon collecting you parcel , though they said its free shipping . For my 3parcel total amount of my order is $ 776 , I pay on canada post total amount of $216 it’s says on my receipt COD Remittance!!! I Don’t know how it works. NEVER AGAIN ASOS👎🏿👎🏿👎🏿👎🏿👎🏿 actually I Don’t want to put a star on it but you Don’t have choice😡😡😡😡😡.PoshgayVersion: 5.8.0

✓ Ok for cheaper clothesThey have a lot of variety but canadian customers be aware youre going to have to Pay more import fees. I spent 300 dollars on my order and then i had to pay another 120 for import fees. Complete garbage and they dont even tell you on the app you will have to pay. 2/5 for me and probably deleting this app.Lenk29Version: 4.53.1

✓ DONT BUY IF CANADIANThere seems to be a lot of issues for Canadians trying to order from here, I’m glad I never got my order than cause I wasn’t gonna pay the extra fees when the delivery is already so much. Anyways in February I ordered jeans and it said it was shipped but it never came the day it said it would and after a few days the customer service kept telling me the same things how if I don’t get it after this amount of time contact them again so I received a refund because they said apparently my order was out of stock even tho it never said it was online but then in March I ordered the same jeans and the same thing happened!! So disappointed I really wanted the item but it seems nothing has been working for Canadians. I told the customer service perosn I didn’t want a refund and just my orders and she then emailed me and said how it’s out of stock now and sent me back my money. So annoyed I’m never going to order from this company again..BÆ BUD MAN!Version: 4.49.1

✓ TerribleSo many errors that have yet to be fixed, even though they have been told time and time again. It’s like the company doesn’t care about their customers..Argus69Version: 4.53.1

✓ Great shopping and deals but some items were not for saleASOS is a great shopping app which I use often with great brands and deals. But I keep getting shown items which I add to my bag that I can’t buy. My store/country and currency are all changed correctly and yet I keep adding items which tell me that I cannot purchase certain item, so I need to change my country. It gets frustrating trying to find deals then not being able to access those deals due to an app error. If this issue was resolved then this app would definitely get 5 stars.TonganRobVersion: 4.43.0

✓ Terrible customer serviceThey have the absolute worst customer service I have ever experienced. I bought a some items that ended being to big, after I returned it, I didn’t even get half of the refund I was supposed to get. There is no number to call on their website so I had to chat. The person I chatted with was horrible, telling me that I didn’t all my refund because I got a discount. For example, If an item originally cost $40 and I get it at a discounted rate of $21, if I return the item, I should the $21 I paid but I didn’t. I’m not sure how they explained it but they stripped the discount off the other items and deducted it from my refund like they were punishing me for returning items. They don’t even do exchanges so I couldn’t replace the items with the right size or even just the items back that I returned. I was extremely dissatisfied and the person I was chatting with absolutely didn’t care. I have chatted with multiple people from their service area and got the terrible service every time. I will be honest, their clothes are nice but make sure you buy the right size because I would not recommend that you return anything. If it doesn’t fit it right, you are better off keeping it or giving it away..Ema____Version: 4.14.1

✓ Absolute Disgrace customer serviceI have been with asos for years and this year I made multiple orders into the Black Friday, two items were missing, I reported via their chat line and this lady told me she will have to replace them, It was until another day or two that I learn from another person on their chat like that in fact there was no replacement issues and that the original item only took longer to come as were splitter parcels, I began to worry question why anyone would lie about replacing item when they could have just told me to keep waiting(just to look nice like they being helpful), in short words. Three weeks gone and I didn’t receive my item, apparently it was delivered to a neighbour and their DPD confirmed it so therefore I should go deal with my neighbour as it’s not their issue anymore! Nothing hurt so much than a bunch of i*iota sitting at a desk making such replies on the menu I worked for! Now they stopped replying me about my refund! If this is not fraudulent I don’t know what is..WasiBelloVersion: 4.42.0

✓ Not Canadian User FriendlyPros: - Great selection - Easy site navigation - Good style inspiration Cons: - Returns: if you are returning something from Canada, the shipping back is expensive. The return policy is a bit unclear but I contacted customer service after I had already shipped the items and you can opt for the cheaper $20 shipping and which takes 2 months for it to arrive back in the UK. Unfortunately I read the policy as it needed to be returned in 45 days and thought I had to choose the $50 shipping option. - DHL: You will pay 1/3 of your order in customs. If you need to return something you will need to fill out a B2G form and mail it in to request the taxes back. - Overpriced: brands like boohoo and pretty little thing and double the price on Asos compared to the brand’s direct site which often has a 50% off sale. These sites also have a Canadian return address so my advice is to order from there instead of Asos. Overall, this will be my last time ordering from Asos and I would not recommend to a friend. I have paid $150 in shipping and taxes on a $300 order and am left feeling a bit robbed. Last thing. I’m also put off that this is the only place I could find to review my experience? It really makes me question the integrity of the company. Anyway, I’m not sure anybody really reads app reviews but hopefully, this one helps..//////////////./..Version: 4.14.0

✓ DONT USE IF YOU LIVE IN CANADAThese guys are absolute scammers!! They didn’t mention anything about COD amount and they don’t even deliver to your door!!!! They’ll send you a card and make you go to the post office to pay for it. They also charge you for a return which is another sign of greed coming from this scam of a company. Overall I am very disappointed and would rate 0 stars if given the option..HasanAbdallah7Version: 4.31.0

✓ Not recommendedHorrible service and late delivery. I’ve ordered my clothes 2 months ago and they still haven’t arrived..HajdbslsVersion: 4.53.1

✓ Never Order From Here!!!I ordered from here for the first time, I was leaving for vacation and paid extra for express shipping. I waited till the estimated delivery date and nothing had changed in the tracking information. I then reached out to customer support to ask if I was going to receive the package on time because I had items specifically ordered for this trip. She assured me the delivery company delivers till 9 and that it would be there. I waited till 11pm and it never arrived. I then talked with another agent who told me I needed to talk to someone the next day, I explained to them it was already 11 pm and almost the next day so I don’t understand why I had to wait an hour to talk to someone else. I was getting very frustrated because my package was not there on the correct date despite paying extra. They all kept giving me the run around. I asked them multiple times what time it would be there because I was leaving for vacation and now the package had to sit on my porch for a week on a busy street. It probably has been stolen. They customer service was terrible and I will never be shopping with this company again..("-....-")Version: 4.96.0

✓ Horrible return experienceWhen things go wrong ASOS is s#!t. Trying to get to a chat functionality is really hard as they just want to redirect you to FAQs instead. Chat window is really bad, have had to contact multiple times just to be able to send my order back. Have received no refund, tried chasing on chat and the person just opened the chat and then closed it. Will have to chase again. Context for my return: I ordered 3 pairs of shoes and they sent me 3 incorrect sizes. I can’t ask for the correct sizes, I’ve been directed to just order again in my size which is what I did the first time... 0/5 stars if possible..Lachstock&barrelVersion: 4.51.0

✓ They ripped me off and then banned meI have shopped with ASOS for years. I have only had two instances were I have reached out to customer service due to issues with my order. The second inquiry I made with customer service they BANNED ME. I have always made substantial orders from ASOS because they're e-commerce and it’s the only way to try stuff on. However, I made an x-large order because I got a new job and needed different clothes for it. I had not received it after 28 days. I reached out to customer service about my missing package. They said they were sorry and I should receive a refund in a couple of days. However, I did not receive a refund. I instead received an email informing me that my account was flagged as suspicious and that it did not follow their terms and conditions and that they have now banned me from shopping with them ever again. I emailed them one time and I asked for clarification on what terms and conditions I had broken. They then proceeded to tell me that any and all other emails from me will be deleted and they will not accept any further communication from me. They branded a loyal and considerate customer as a fraudulent customer with no justification. This company and its customer service is beyond disappointing..KriLorPauVersion: 4.90.0

✓ It got so bad…I loved this app and bought so many things in the past with ease… now it’s showing all the sale items that can’t be sent to nz and it is so disappointing when I went to checkout. This has happened a few times now. I don’t understand if something cannot be shipped to New Zealand it shouldn’t show on our app with a NZ address on it… it’s really frustrating as now I can’t even shop in here properly..ShiwanjaliVersion: 4.64.0

✓ Duties and taxes not explicitly notedI thought I was receiving free shipping I, in turn received just under 100$ cash on delivery fee. I do see now it is noted on their site but in no other way is it explained or noted until you look into it. Watch out Canadians.Dude123456689dudeVersion: 4.51.0

✓ Received the wrong itemApril 23rd, 2021 I had ordered a pair of black Nike leggings paid for express shipping. I got the notification that my order was in and needed to take my slip to the location of pick up out of town at that - I go to pick it up and needed to put more on top of that - I open the parcel to my surprise what I got was ASOS DESIGN Tall embroidered halter pleated Colour GREY Size UK 10 so I thought I was given the wrong parcel I look at the name right name address everything- so I look on the site for return and I enter my information to be told that my information was wrong so I go chat with a representative and then tell her what had happened she looked into it she tells me it’s delivered I said yes what I got wasn’t what I ordered. Tell her what I ordered and what I got then continues to tell me that I can go to any Canada post to make a return within 28 days to get my refund - I had asked twice or more if I need to make a return slip before I go and she finally gave me the link for the site to tell me I entered the wrong information- ASOS’s I’ll take the loss and hope you use the extra money to make sure it doesn’t happen to anyone else I am completely not happy at all with my experience and will NOT be ordering through this site anymore. Good luck to those who do.04232021Version: 4.51.0

✓ LiarMy shipping was free but canada post is asking for money which was no where mentioned bu ASOS. They guys lie about their quality and service. Worst experience.ਿਮੱਕੀ ਗਾਬਾ👑Version: 4.47.1

✓ Ordered and paid for 6 items, received 2.I made an order of 10 items, my order came to my door with the bag ripped open and only 9 items inside. They sent a replacement, it’s not here yet, who knows if it will come. Another order, 6 items. Package arrived, literally 2 of the items inside. Other 4 nowhere to be found. They don’t have a phone number for customer service. Obviously because they know they would get ringed out. How in the world do you send out a package of 2 items to someone who purchased 6 items? Like this is the most incapable fulfillment center, company, and customer service. I’m completely shocked they are in business. The clothes are nice, if you get them! Then they barely respond to emails about order problems. The first 36 hours after emailing about getting robbed on my order, I got 1 email back asking what was missing. Another 24 hours, no email back. What kind of company is this? It’s so absurd. Another 24 hours and I’m contacting my bank..Caseym324Version: 4.31.0

✓ Canadians turn back now!If you are Canadian and are thinking of shopping with this retailer, I urge you to reconsider. Duty fees aren’t worth it, especially when it’s based on the total value of goods you buy for items that will most likely NOT be available/shipped after you’ve purchased them online. So unless you want to file complicated CBSA claims that don’t guarantee a refund, deal with a user unfriendly interface and customer service portal, supplies that aren’t accurately reflected and wait for your refund, then shop at your own risk. I’m going to stick with Zara..GetyourstufftogetherasosVersion: 4.53.1

✓ There are pros and consWhat I do enjoy about the ASOS app is that there is so much to choose from and the items are actually really nice. They also have some pretty awesome sales and they offer Afterpay which makes it a little easier on your wallet if you can’t pay it all up front. What I dislike is the fact they don’t offer exchanges. Which is frustrating when the item you receive either shows up damaged or you got the wrong size and you go to see if you can get the right item but it’s low in stock. However you can’t get your money back until they “inspect” the item first once it’s returned. The shipping takes forever, I’m actually shocked at how long it takes to receive your items. It’s slower then the regular mail and your items are being shipped typically through FedEx. So be prepared to wait a couple weeks for your items and have multiple dates thrown your way of when it might arrive. I do think they should allow exchanges especially when you’re ordering such expensive stuff. So while this is my second time ordering through ASOS I might give them one more try but I am extremely hesitant..K lakicVersion: 4.63.0

✓ GlitchyWon’t load 90% of the app.MhdstuobgVersion: 4.65.0

✓ I use it a lotI use asos a lot, their app is definitely better than apps for similar companies (Boohoo) in my opinion. The reason I’m giving this app a one star rating is because they’ve started adding additional items to the cart page with an “add to bag” prompt - so upon first glance, it looks like there are additional items in my cart - these items then turn out to be Asos’ scummy attempt to push an impulse purchase. A cart page should show what’s in my cart and how much my cart comes to - you shouldn’t be advertising random items (that I’m not interested in) that make the cart total look incorrect. I also marked it down because I’ve lost my cart upon logging into my account in the past - it was annoying, but not annoying enough to write a bad review - it also wasn’t as annoying as having Asos try to shamelessly shove random items down my throat on the cart page..GoodFunYesSirVersion: 4.52.0

✓ Fundamentally I couldn’t buy the clothes I wantedI Couldn’t buy the clothes I wanted to buy. Couldn’t add clothing to my bag. Couldn’t sign in. I lost the clothing I had added to my bag when I finally managed to sign in. Then was presented with different sort and filter options so couldn’t easily find those dresses again. Then when I did... the add to bag button didn’t work (fundamental guys... really?!). Went back to the website and couldn’t find the same options as the app. Got very frustrated by an e- comm website that exclusively serves the online market. Sort it out asos. I gave up. Bluntly... it’s poor. Then you try and add a review... they even make this difficult. Add a nickname. Why do I need to add a nickname. Then I type anonymous and it comes up nickname taken. Of course it’s taken. Are you saying there is only one person of every name in the world!? I reiterate again... sort it out..Catei aVersion: 4.55.0

✓ SketchyExtremely frustrating that we aren’t able to leave reviews for items…. And that That measurements for your clothing items aren’t listed. I’m frustrated with your business - I’m tired of getting clothing that is too big or too small, poor quality, paying custom fees when I pick up and order- and still having to pay to return anything. And I can’t even review your items to give feedback- all feels sketchy.37kkcVersion: 5.10.2

✓ ScammersI have received the wrong pair of shoes and had to return it for which i had to pay for shipping and then later not receiving my refund even after contacting their team for 3 times..ElenavolosnikoVersion: 5.9.0

✓ Doesn’t ship to my countryMany times on the app I have searched and searched for something I like then go to check out and it says it can’t ship that item to my country. It’s super annoying and either they should work on better shipping as I’m only in NZ and came across this a few times or they should not show you items that can’t be shipped to your location..Cccccccc266383Version: 4.0.0

✓ No customer service???In the past I never had a problem ordering with ASOS until now. I was going to a wedding and I decided to get my ENTIRE outfit from ASOS since they carry my size, and like I said I’ve never had a problem in the past. My total ended up being about $90 something. Well when my parcel finally arrived I literally got 4 BRACELETS!! I immediately tried to find a number to contact them but nope!! They only have online customer service, so I start a conversation with representative and he tells me to send pictures of the box and each picture I sent was wrong and blah blah blah ughhh. Long story short he told me the right parcel was delivered and it was on time so it was nothing he could do for me….. I WILL NEVER ORDER FROM THIS SITE AGAIN!!! I absolutely love the styles on the site, but I can not take a chance with my hard earned money during these trying times. The customer needs some kind of insurance or something needs to be put in place where things like this won’t happen. Please proceed with caution you guys..Lisha2800Version: 4.57.0

✓ Uninstall after first dealThe customer service is horrible, you can’t contact the service department directly within app. You can spend as much money as you want purchasing the items, but they can’t even offer a tracking number for the courier. So there’s not tracking status for international orders. All they tell you is asking your neighbor if they receive the item you order?.MonkeyHouKevinVersion: 3.11

✓ Uuumm??The buttons at the bottom of the page doesn’t say where it will take you and it is hard to determine what each button means. There’s no contact information for customer service. I have an extremely rear or never heard of situation with my order and I can’t seem to get an agent to help me or answer my questions. All the animated Q&A are standard questions and answers like where’s my package but none to answer why my package is being returned by Canada postal service without me receiving it in the first place. The app is not helpful at all..DvseveVersion: 5.11.0

✓ Horrendous Customer ServiceFirst & last time shopping here. I purchased nearly $500 worth of items, and set it to standard shipping so I do not pay any additional fees. As per the app and website, that was my total and that was also the amount I got charged on my credit card. Fast forward a few days later on the day I am supposed to receive my package, I get a notice instead.. telling me to pick it up at the post office. I go to the post office to hear them not release it unless I paid a customs charge of $160.. which was NOT shown anywhere when purchasing these items. Absolute scammers. Very poor treatment to your Canadian customers all whilst using a Canadian App. When talking to chat agents, I simply kept getting “sorry’s” as they are confused themselves as to why these guidelines are placed. Horrendous treatment by a company who claims they’re about customer service 👎🏽.Meshanx15Version: 4.52.0

✓ HORRIBLE EVERYTHINGI got face products that arrived smashed and spilled allover including a shirt. Such a mess. Worst is I can’t get hold of someone to talk to neither I can send an email. After million trials of trying the chat option now they loaded an email service that is making matters worse as it seems nothings can be done right! It’s frustrating and beyond annoying. App is terrible, takes forever to log in with error messages, doesn’t have a chat or contact like other companies. It’s like everything is a mission impossible.. even a hardwood to review something.. it’s a terrible experience and I am beyond disappointed. This is the least someone would need when spending a hard earned money during a hard period to have finally being able to buy something. These people need to learn from others! I can’t believe it that in 2021 there’s a company that no one can reach. Shortage of staff .. hire them.. there are many in need for jobs. If u can’t live up to the promises don’t operate. I’m sorry not at the cost of our nerves and frustration and things can be understood but not to this extend..Buddah_kVersion: 4.53.0

✓ Useless tracking numberThis is basically a new level of scam. Honestly, try it yourself and see how bad they are. It's like a hit or miss for your order to come on time, but it's more of a miss. Unreachable customer support, outrageous custom fees (they'll say free shipping on order $150.00 and it's gonna be faster but once you receive it you'll pay another $150 for your orders), and lastly, useless tracking number. So you're choice, get scammed and try to figure out where your package is, they'll give you an expected date, but honestly, add another month to it because it's basically a scam. Oh no, I said it again. A scam..AFKillerVersion: 4.28.1

✓ Never order if you’re from Canada!I made 2 orders for $80 and $116 and got charged $38 and $47 as a COD (payment for shipping and tax). That was the last time I order from this app. Woman in the postal office also said it happened so many time to other people and that is not right. I paid almost twice more. Terrible experience..NicotinamidkaVersion: 4.31.0

✓ Customer service is frustrating as they are botsI ordered two coats and both ended up having faults after only two weeks. I love both coats and only wanted to return them and be sent new ones. I was using the customer service chat (robot) and they kept repeating they will send a refund once I return the items. I mentioned that I don’t want a refund I want new items to be sent to me once the faulty coats are returned. Automatic reply was that they can’t as basically they’re just a robot chat. I can’t seem to find any way to contact ASOS so I can’t talk to a real person about this. It’s really frustrating how limited you are in contacting and resolving issues. Super disappointed..Lili@n133444Version: 5.4.0

✓ Never fixed my issueContacted many time costumer care, my issue was never fixed.LazurenkoVersion: 5.9.0

✓ Horrible customer service!!I recently order a few items that were never delivered. I reached out to customer service to see where my order was and they kept saying that they will deliver at a certain date and time and if it doesn’t arrive, to let them know. I did let them know and when I did, they immediately refunded my order without my consent??? Why would you refund a customers order rather than send out a new order and investigate what happened to the old order. Is that not customer service??? Well I found out the truth. I called FEDEX and they said they don’t know what happened to the order. Instead of ASOS calling FedEx to see what happened, they instead string the customer along till they can find a fix and then when they can’t refund them. The sad thing is this was my FIRST order with them! Well they lost me as a customer. I was hoping this would work but a company with new customer support is a dead company. In retail it’s so important today to have great service..Swizzballa123Version: 4.14.1

✓ Poorest customer service!!First credit where its due.. Great collection and in vogue. I logged in updated my address from where I used to live to a new address add things to cart and checkout. To my surprise the app picks up the address my old address even thought it was deleted. Quite bamboozled I tried to cancel but couldn’t. Nervously and frantically I get on the chat and person from the get go lacks basic courtesy ans empathy. To make matters worse ‘Callum’ says you will need to get the person who lives at that address to send the package back to Asos or wit till the delivery date which is in 3 weeks has passed for them to investigate. I asked him if he cant amend the delivery details to please cancel it. I was told to end the chat as he had nothing more to say. If you’re going to be an online business you need ro back it up with not incredibly but basic service. Will probably never use this site again..Pranay ChathleyVersion: 4.6.0

✓ UselessYou will ended paying half the price of your order to customs and 1/3 for return.MontyranaVersion: 5.12.0

✓ Very cheekyIt was advertised that if you got the app for ASOS and used Apple Pay that you would get 20% off your full priced item. I downloaded Apple Pay and the ASOS app. I had various things in my cart that were full price (over $150) and some on sale. I get to checkout and try a pay Apple Pay but the things in my cart were apparently not considered to be applicable for the discount. I had read the terms and conditions and nothing was said there about any of the full priced clothing not being applicable for the discount. I understand the sale items were not applicable. I have now feel like I have been conned into downloading there app because of this promotion. Also I have downloaded Apple Pay which I will now delete and continue purchasing with PayPal which is possibly the safest way to pay for goods online. Not a fan of this online store..Hollyholightly08Version: 4.62.0

✓ Stolen goodsI ordered the Barbera Sturn skin care pack $345AU. This was a Christmas gift for my daughter. She opened it to find it had been emptied of all the Sturn products and replaced with used cheap dirty make up. When I tried to create return it said I had already returned this order. Customer care offered me a 15% discount off my next order and a refund. There are dirty thieving dishonest staff amongst you ASOS and I hope they get caught and charged. Christmas ruined!! So thanks to the germ who stole it.. This is not the first time products have been taken from an order. Very disappointed to say the least..JAH3105Version: 4.90.0

✓ No way to make a complaint onlineHi ASOS, after my delivery came yesterday your delivery provider Evri must have had a data breach because I got a spam text this morning saying I need to pay otherwise my package will be sent back to the supplier. I tried to go and make a formal complaint to let ASOS know but the live chat functionality is broken, customer care just takes you through to FAQs to read and you can’t DM anyone on Twitter either. How are you supposed to get help and speak to someone at ASOS?! Ever since you opened your Linchfield branch I’ve been having problems. Your Evri supplier also took a photo of me receiving my package without my consent! I didn’t even know he was taking a photo of me. I’ve been a valuable customer of ASOS for years but all of the above is really putting me off. I don’t even know if someone will respond to this but I don’t know how else I’m able to actually contact ASOS??.JennygarbisVersion: 4.75.0

✓ A SOSAsos used to be much better about ten years ago, then again I suppose everything did, in that everything seems to be getting worse all the time, and it’s not just my age, old, that is, although that’s probably a large part of it, and I say probably when I mean definitely. I only went on there out of boredom, having received an email from them. I was out with the dogs and they were doing my head in. I just had a quick look at Vans stuff in the sale as my daughter has been after a particular model or whatever you’d call them, and lo and behold there they were, at a bargaineous price, so I can’t really fault them this time. It’s just all this coronavirus rubbish going on and on (and on), the weather, the darkening nights, the fact that I took my guitars to be repaired almost a week ago now and haven’t got them back yet, my age (old), encroaching death, the terrible state of the planet, politically, economically, intellectually and ecologically or whatever: everything, really. But at least the shoes should make my daughter smile for a while, I’ll smile back at her, then we’ll carry on....DaisypipVersion: 4.39.0

✓ Very very poor customer service. Bring back your phone lines.Having shopped with Asos for over 20 years I’m sorry to say that their Customer Service has rapidly downhill as a result of removing their phone lines and their “Chat” is nothing short of a disaster as you get false promises and staff can just end the Chat if they don’t want to help. I’ve spent hours of precious time trying to sort issues out to no avail. I’m now almost 5 months trying to solve a problem with having bought the same skirt in 3 sizes at the start of May. I kept and paid for one of them and don’t know why they insist despite returning the other two why I should expect to pay them and everything else in the same bag having been refunded in May after they were returned . By placing all the items in one bag leaves it very open to fraud in the fact that we are still being charged for items that we have returned and yet being credited for the remainder of the items. Each member of staff promises that it will be sorted out and sorry to say that almost 5 months on this is not the case ..Blue Tabby Sacred Birman OwnerVersion: 4.84.0

✓ Losing checkoutHi, just had a frustrating experience where I’d spent a while searching for a few items and entered all my stuff for afterpay only to be directed back to ASOS saying there was a problem with payment and you’ve lost everything in your cart. This happened twice before I just paid it all upfront which wasn’t what I really wanted to do. I understand it may have been an afterpay issue but to lose all items in cart and go through the whole check out process three times has taken so long and annoying..KtdahliaVersion: 4.7.1

✓ PoorVery poor customer service. I wanted to upsize my product and contacted the customer care in 20 minutes and they said they cannot. They told to cancel it within 60 minutes and i still couldn’t find cancel option. I am now paying for a wrong product, can’t cancel , no refund and waste of time. Very pooor app setup and ridiculous customer service and processes..Preayas philipVersion: 4.41.1

✓ DeliveryI ordered 11 items from this store on 7th december using premier delivery. It was expected to come by 16th december but has still not arrived and passed the due date by 4 days. I tried to track it but the tracking page also did not confirm the expected date. So, i got in with the chat team and the person told me the delivery is expected to arrive by 30th december. I do understand because its coming from overseas it might take time and can be delayed but 14 days more ? That is ridiculous. Therefore, i am very unsatisfied and disappointed because i have paid for premier delivery and also the expected date has delayed to 14 days more. I made this order to give presents to my friends on christmas but looks like it’s not going to happen at all. Very disappointed and won’t order again from this clothing store..SulaydadaVersion: 4.65.0

✓ Extremely bad customer serviceI ordered some clothing items in May and they were never delivered despite the tracking app saying they had been. I then tried to contact ASOS through messenger and email and every time they established that I could confirm my details were correct and had done everything to try and track down my package, they stopped replying. There’s also no easy way to get in contact so they can continue with their poor customer service and get away with it..Sam7365Version: 4.33.0

✓ DisgustingI literally don’t know who is running the customer service or the Order and delivery team but they need to fire who ever it is because they are just going around closing accounts and canceling ASOS orders and definitely making asos lose money, it was my first time shopping here because I came across it and liked the site so I ordered 2 items and a couple hours later I get an email saying “Your order was unsuccessful.... Your order has been canceled because it didn’t pass our validation checks. Customer security is really important to us at ASOS, and in order to protect our customers, all orders are subject to security checks to verify the information provided.” Like what!!!? And didn’t even mention that the payment was declined or anything because the payment definitely went through and surprisingly after talking to a stranger they also mentioned when they first came across Asos and ordered something Asos canceled their order and closed their account out of nowhere..... way to give a first impression to new customers....Ab26xVersion: 4.25.0

✓ DisgustedBe careful, this company is a brazen crook. They had a lot of good promotions on their clothes, as well as interesting items. So I ordered 13 items of which most were promotions. Since it was my first order - shipping was FREE. I waited a MONTH for delivery (from USA to Canada, lol) and ended up writing to their customer service. The customer service guys are so incompetent, each one of them told me different information and no one even tried to figure out my problem. In the end I was offered to reorder based on what was available. I warned at once: if there are too few items out of my 13 items in stock - I do not need this order and it is better to cancel it. Customer service operator assured me that most likely most of the items are available and I will be re-sent most of my order. In the end I was sent 2 ITEMS out of 13! And of course these two items were without discounts. I wrote to customer service again and asked to return all my money and cancel the order, to which the operator said that this is impossible, she returned my money only for 11 non-existent items and to my claims said "well, since you are so troubled - keep the promo code for 20% for future purchases on non-discount items"). I didn't take the promo code as I don't plan to mess with this horrible service anymore. In the end I got those two unfortunate items in the post office, where the final surprise awaited me - I had to pay another $50 for shipping) Asos - despite your interesting items and accessories you are the worst in the North American market. Your shipping, tracking and support service is ridiculous and disgusting, and your promotional offers look like a magic show with magic tricks with orders disappearing and money for them. Never again!.Yaroslav_YerVersion: 4.100.0

✓ :(I’m not a person who leaves reviews often but in this case I though it’s necessary. I like this app, the styles and clothes seem stylish, cute and unique. I appreciate that this app offers diverse brands and recommends clothes based on your history and personal opinion. However, I haven’t ordered nothing because shipping is WAY too high for me, I understand this varies depending on where you live but I can’t even use valid coupons because they’re not approved in the selected delivery country I chose. I wish these valid coupons could be used internationally, in EVERY region. I personally don’t know if this could be an option I just wish somehow this could be possible:( On other note, I wish they could have a section of reviews of clients, this is EXTREMELY helpful when you’re buying anything online. Besides that I haven’t experienced any crashes or further glitches with the app..Lkmm.Version: 4.12.1

✓ Shipping and quality of materialI ordered jeans from asos, it had shein level quality. it was not worth the price at all!!! returning items from asos is an even bigger. the item wasn’t even shipped to my location i had to go all the way to canada post to receive my item. i’m deleting the app after this..Rue✨Version: 5.6.1

✓ Chelsea bootsI ordered a new pair of metal tipped Chelsea boots when they arrived I noticed they had been worn and the tips were marked on both boots and the heels on both boots had signs of having been worn and to add further insult they a label of the previous customer in one of the boots and the box had a partial previous address of the previous customer on it and the original perforated seal was taped over with clear tape I’m absolutely disgusted with treatment of there customers and of quality control I have sent them bk and hopefully I can re order a NEW PAIR,AND NOT A SECOND HAND PAIR THST HAVE BEEN PREVIOSLY WORN AND CHARGED FULL PRICE ,ABSOLUTELY DISGUSTING CUSTIMER SERVICE so buyer beware and examine your items for having been previously used ,worn and returned only to be resold as NEW STOCK TUT TUT I HAVE PHOTOS IF THE SAID FAULTS SO ANY CHANCE I CAN LOAD THEM ONTO THE SITE I WILL BEWARE CHECK YOUR ITEMS THOROUGHLY BEFORE WEARING THE ITEMS YOU HAVE ORDERED.Sharky the jag manVersion: 5.12.0

✓ Please please please dont use this appI told by asos that i will get a refund on December and i didnt get a refund yet. Four agent told me i will get a full refund to the card that paid with and i got told policy is changed from january and i only can get a refund by voucher. ???? They kept told me i will get a refund but refund wasn’t issued to me. What a joke. Please don’t waste your money on this. I am gonna search up how to sue them. Please please do not use them.Hn.cVersion: 4.49.1

✓ Bad Return Policy & Expensive Customs CostFor a $100 order, I paid $50 for customs which is insane, and I needed to return some of the items, which I had to pay return shipping for. It was $45 for return shipping and I need to fight to get part of my customs payment back..SlojoekoboVersion: 4.53.1

✓ Curve and plus sizeThe new page layout makes the curve and plus size section a side note to the rest of the options. It is not as easy to navigate to and when you go into curve and plus size its a huge mic of all the sections and you have to then go and refine options to fibd specifics like trousers. Before the change those options came up automatically just like they do in the smaller clothes. The way the curve and plus size layout before was great and now I honestly feel its really been pushed aside and not prioritised at all. I used to browse this site literally every day and really feel good that there werr easy to find clothing options and I was all for not editing out stretch marks and lumpy bits on the curvy models. Please make the curve plus size section as easy to access and navigate as the straight size clothes. Ps The Ordinary Sacylic acid is no longer in the skincare section and the amount of The ordinary products avaliable on here have reduced. Frustrating as I used to buy my skincare on here to get my A list points amd now im shopping on all differant sites.Hiya palVersion: 3.6

✓ Still waiting for correct refund…..Ordered sunglasses with a weekend discount of 20% then was enticed to download their app to get an extra 20% off. Great deal. Paid the Next day delivery £5.95 as I was going away the following weekend. Received the wrong sunglasses (Raybans) so promptly contacted their web chat (no other real choice). Sent them back. Waited……… 8 days later I have proof they were received by ASOS but nothing from them. Contact them…. web chat, “we didn’t receive them” anyway to cut along story short that got sorted full refund in they way with in 48hrs. I was quite clear I expected the postage cost back. Email arrives, refund amount only the sunglasses not postage. Contacted them………… it goes on I won’t bore you. Absolutely useless and you’ll have to really put the effort into sort the issue. Waste of time. And now they are swooping up all the high street brands I honestly wonder what kind of a retail world will be left when companies like this are so big they have no impetus to treat their customers with respect and courtesy and sort out issues quickly and fairly..AcharmingmanVersion: 4.59.0

✓ Talk about worst ChristmasI have ordered from ASOS for a long time. I’m 6’6, 250lbs and they have big and tall. I told my girlfriend to order everything off there for Christmas. She did and only received two things in the order. She messaged them about the missing items. They said wait 8-10 business days and they would look into it. She waited. Then emailed them again and they said wait again. Finally, she then talked to someone and they said you’ll get an email in 24 hours. Instead of resending the products she ordered they emailed back saying that never happens and that she won’t be getting any of the missing items or she will not be able to order again. Also that she will never be able to order again from them and If she sent a email to them it would be automatically deleted. Honestly I was so taken back by all of this. Thanks ASOS. Not only did you rip my girlfriend off, but my Christmas was a huge hassle because of you. I will never order from you again and I tell all of my friends not to order from you either. If you want to order clothes go somewhere else these guys are an awful company..Kaymoney111Version: 4.8.0

✓ NEED BETTER CUSTOMER SERVICE OPTIONSLove the clothes that are on here and have bought a few items. My main concern is the customer service aspect. I recently bought a few items and before purchased I was told that I would receive the items on the estimated date of the 26th of July which is perfect because I need them before the 28th and once I purchased, after a few minutes it tells me that the estimated date is Monday, July 29th. I try to cancel but there was no option for me to do so even though it was in the 15 time limit you have to cancel for the two day delivery option. I attempted to try and find a help option but it was way too difficult to find one and there are no customer service lines; there is only a chat option (which takes forever for them to respond) and an email option. The representative that assisted me through email completely disregarded my message and proceeded to tell me “double check” before I purchase next time. If there is a way to have more personable customer service experiences than having to deal with bots most of the time, it would make everything much better..KayMack3098Version: 4.13.0

✓ No reviews per itemASOS is a lot of hit and miss and if you’re buying ASOS brand items it’s difficult to asses the quality from the screen. I bought shoes and I wanted to leave a review on how awful they were and are, unfortunately. I think this is really important so that people don’t buy items that are of poor quality without knowing and then 1) wasting their money 2) being unsustainable 3) and letting others believe that this item is of quality. It’s very bad for the environment to sell poor quality clothes and not let others leave their comments and reviews on the items otherwise there’ll be dozens , hundreds, thousands of shoes in the landfills because there was no opportunity to explain that a certain item is not worth it, should not be continued to be produced either. #globalcrisis #fastfashion #unsustainable #stateofcrisis #climatechangeishere.LavandulolVersion: 4.19.1

✓ DO NOT USE THIS COMPANY THEY WILL STEAL YOUR MONEUI tried to purchase a few items from this company almost 3 weeks ago and was debited from my account although then told that the purchase never went through and told to speak with my bank. They still have not returned my money after multiple attempts to contact them and let them know I have spoken to my bank multiple time and that they have confirmed that the money has been transferred into their account. Stay away! They have literally stolen my money. Modern day robbery. I will be contacting fair trading to resolve this matter. Don’t put yourself in the same position..Jeff1973638482632Version: 4.58.0

✓ Unsatisfied customerI shop quite a lot from ASOS and have found that over the years their standards have dropped considerably. Firstly their petite selection is very disappointing. I can never find anything that I simply must have! They really need to take a look at their petite collection and give it a serious makeover! Secondly their new no paper return policy may be great for the environment but it’s bad for your purse because they don’t always refund you for items retuned. What’s even more frustrating and infuriating is that customer service is either useless or non-existent. I’m still trying to chase a refund for items returned but still have not heard anything from them. All I can say is order items very carefully so you know you’ll keep them as you’re at risk for not being refunded. Though I love Asos's variety they really need to improve their service before customers find somewhere else to shop..S kay 223Version: 4.30.0

✓ Shop till I dropThis shopping app is my go too, I do however shop on other websites to get a price comparison. The app is great and the selection is also great,only negative thing is the products pricing has increased 15% due to import tax which kind of prices a lot of the goods out of the market compared to local websites , maybe they should look at getting a local distribution here to negate the import tax,.Josh Great JobVersion: 4.21.0

✓ Love hatePay the $20/year for 2day shipping fee or suffer the consequences of long shipping or lost items. I live in Hawaii in shipping always takes longer but I get my things here within 3 working days👍🏾 Note that their shoes/heels etc never seemed to fit right I ordered a hand full of times changing the size and I still never get a Perfect fit. Darn it!! Jewelry is nice but you MUST check sizes. Customer service is horrible! They really don’t give a shhh! I have been a customer for a several years now and they still haven’t offered me any valued customer discounts. If they muck up your order the representative will flip it on you somehow. I would say they have one good representative out of three! I have premier shipping (2-day) why in the world would I still have to choose an option of standard or two days? I talked to a representative and she slipped by saying they were unusually busy so they changed their shipping options... it’s so shady! Basically, I feel they give a “choice” knowing Premier holders would never check because they “pay” for the faster shipment. Underhanded. As for the clothes, it’s true to size However, you must do your research by blowing up the pic to see how the material looks like and the fit on model closely. Sometimes I order stuff and 1 out of 5 times it looks horrible on me lol I keep coming back because there aren’t many options for big girls that have good quality. Love the clothing options hate everything else!.Hanko808Version: 4.9.0

✓ DON’T BUY FROM THIS STOREI purchased a pair of 75$ +tx CAD and was charged 40$ of customs because it shipped out of England without me knowing or them notifying me. They refused to refund me that charge plus returning them costs 22$ so I kind of have to keep them… Never again! They lost a customer..MigmoVersion: 4.54.0

✓ TerribleI just paid a whopping 172.00 shipping and taxes & every other F&$king tax because I am Canadian? for items that are poorly made and I may have to return and I will never get that money back !!!!!!! And ASOS doesn’t even notify me that this is a thing!! It a Is so irresponsible of them to not notify the Canadians on a Canadian app that they are shipping from US!! I am so angry..Mirella 1963Version: 4.40.0

✓ Customer Service UselessTry contacting them for help on your order, especially in Canada. Good luck with that, and good luck with all the custom fees 😭.Zm1313Version: 5.13.0

✓ Terrible serviceTerrible service from the courier who lied and said they attempted delivery and left a delivery card at the address but this was not the case at all. Tried speaking to someone on chat, the first agent promised it would be redelivered by the end of the day which didn’t happen. Second and third agents both said it would take up to two days to investigate this issue as if I had done something wrong?? And that I’d receive my delivery in the next two days after having paid for next day delivery. When asked if I could speak to a manager the manager refused and told the agent to follow the process. Coming from someone who is a manager in customer service this is atrocious service from Asos. I even asked if I could simply cancel the order as I was travelling to which Asos responded with a no, a cancellation and refund is not available at this time. Oh and to top it off I was given a 15% discount to use on my next order that will expire in 30 days as a goodwill gesture. Laughable honestly..Scamappsrevealed101Version: 4.75.0

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