The Knot Wedding Planner Negative Reviews

The Knot Wedding Planner App Complaints & User Negative Comments 2024

The Knot Wedding Planner app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Knot Wedding Planner? Can you share your negative thoughts about the knot wedding planner?

The Knot Wedding Planner for Negative User Reviews

✓ No Canadian optionsThe app is awesome with great options to give structure to your plans, it’s also easy to use. If you don’t know where to start to plan your wedding, this will give you lots of ideas and the overall of a wedding planning, however if you don’t live in the USA you won’t find venues or any other service from other countries. It would be great to see it expand their data base and find options for different countries. Overall I like it and I’m using it as an aid more than as my actual planner..Canadian brideVersion: 3.102.1

✓ Poorly executedThis thing is not intuitive at all. They hide extra website features in another tab. I get no results searching for vendors or venues; why have it there if it doesn’t work? Have a Canadian version where you don’t have that option if you’re not going to bother setting it up. Also, why does it take an hour to get a password reset email in 2023? We have had that technology for long enough now. Any other site sends it instantly..Dalia🙄Version: 3.101.2

✓ Rarely worksThe site and mobile app are down so frequently it’s frustrating. When it works, it’s great… but that seems to be a rarity..000001tjssVersion: 3.83.1

✓ Horrible Site & App Since they Updated LogoI have no idea what’s happened since they decided to change their logo, but literally the entire app is worthless. My wedding is in November and I’ve come very far with vendors and building the website and registry and now I’m literally afraid to update anything because I’m afraid my work won’t be saved. I have most all vendors booked and in the app when I click the vendor management it only shows a vendor as “checked” if they’re a vendor you can search for on The Knot’s list. If it was someone I inputted, it says “get started” which wasn’t the case before and actually what’s more frustrating is that all that vendor information I inputted is still there, it just doesn’t recognize the vendor is booked. The website seems to work better with the vendor management. Also using the checklist I feel like the app and website are not reading each other. If I check something off in the app it still shows up if you go to the website on a PC. This is such a great planning tool and this is coming from someone who started on Zola and made the move to the Knot. However, maybe the app / site developers could do a better job testing and actually work out all the issues before the site decided to change their logo. Which BTW is absolutely hideous. They should go back to using the old style and color scheme. I keep hoping things get fixed with each update, but I see absolutely nothing has changed..Dzenita.BekticVersion: 4.3.1

✓ Glitches and loss of progressI am having nothing but issues w this app. Can’t even use it, bc it is constantly glitching and loosing my progress “Oops something went wrong” is a message I see a lot. Not user friendly as a result.Turk-ushVersion: 3.103.2

✓ Not ShareableI haven’t done much more than search for venues. It’s all a bit overwhelming and I thought there’d be an option to share my list of saved vendors to my friends so they could help. This isn’t an option. Now I’m trying to change my password to something I don’t use so my friends can log into my account and this is proving impossible. I’m not a tech guru but I definitely am well enough to not be having such an issue to change my password. Additionally, the venues don’t note what the pictures are representative of. It’s just a hodgepodge of images that make it hard to understand what the overall space is. I’m having to use background clues to place where the bar is, the entrance, where the DJ sets up, etc. Dance floor is important for me personally and most don’t have pictures to represent the full size of the dance space either. This isn’t necessarily the app’s issue but it’s affecting my over all experience. And sure I could go to the website (which almost always has sparse information and just prompts you to contact them for more info) but so many venues don’t have an attached link. How do we make the bulk of the wedding planning the groom’s job? I’m having no fun planning this :P.Non applkahdVersion: 3.34.0

✓ Great app but feels like it’s in its beginning stagesGives you a guide of what the basics of your wedding should be (dj, planner, make up artist, etc) but it doesn’t have a search button on the main home screen. If you message someone you can only check from the home screen if you have a notification, then the conversation disappears from the home screen. If you want to resend something or view recent conversations you have to go into the certain section (ie; if you wanna look up your florist conversation you have to go into the florist section, find the profile of the florist and then you can click view conversation). You also can’t view all conversations with everyone you have had with every vendor like Instagram or Facebook. Also if a certain vendor hasn’t had a review in the app it’s like the vendor doesn’t exist. They should have a questionnaire in the beginning to get into more detail (destination wedding? Mountain wedding? Barn wedding? How big how small the wedding is? Budget?) I think if they got into detail the search wouldn’t be so hard for the user. I am having a small wedding and everything they suggested had 150+ people, buffet style, etc..Scmf0826Version: 2.56.1

✓ Great concept, the app needs workThe app lags A LOT when you’re typing. When you add in a new guest name it automatically shows them as ‘invited’. In order for a guest to be invited, you need to send them a save-the-date then an invite but there’s no easy place to check out that you’ve sent those things - as in what stage you’re at with that guest in the invitation process. I also think it would be far better if you could just send out your save-the-dates and invite all at once through the app..CatherinealexandraVersion: 4.9.0

✓ Fine if you’re starting from zeroOnly took me a couple of days to get really fed up with the app. There’s very little customizing when you get going so if you’re anywhere between ‘I know exactly what I have to do, I just want a reminder/checklist/countdown’ and ‘I have no idea what a bouquet is’ then you’ll either be underserved or annoyed with how many things you don’t need at all they are still throwing at you. For instance, I have my venue booked, checked that off my list, and the app still kept peppering me with nearby venue recommendations. I needed to handle rentals on my own and there was very little help on that front. Advice to developers: do some light screening on the front end BY CATEGORY. Ask if the user is starting from scratch or if they’ve already decided on something. Ask if all events are in the same place or if a venue is needed for different events. Once you get answers to a few ‘what type of wedding are you having’ and ‘is it in the city or the country or somewhere in between’ questions, HAVE YOUR ADVERTISEMENTS AND CHECKLIST ADAPT ACCORDINGLY!!.Angry-you had a good thingVersion: 2.40.0

✓ Honest reviewThe app is good. However, it needs to be updated to meet better technological standing. For instance, when uploading a guest list via the spread sheet method, it should not allow duplicates to come up. It should promp the system to tell us certain guests are already on the list. Also, the app and on computer version of the editing portion does not coincide whatsoever. You would try to edit something you did on the computer and it will be okay but the moment you try to edit it on the phone, you may end up losing it and it would mess up the order. For instance, when you put your guest list and you have more than one event, and the person is invited to one and not the other, on the phone it deletes the whole guest info which you have to go back to put in on the computer. The app is old school it needs to be on social media detailing. I honestly like this site for the timeline organization and the free website, and the fact that it allows you to input two events. Still needs upgrade though..T10172020Version: 3.25.0

✓ Convenient features but they never workThe app offers a lot of convenient features however they’re only convenient if they actually work. The app & desktop site are soooo glitchy & there’s a new part of the app/site that’s down literally every day. One a couple weeks ago, my entire guest list disappeared for a whole day on the day I planned to address my Save the Dates. Then there was the problem with the photos tab freezing every time I tried to upload our pictures. Then there was the formatting issues with the “Our Story” section where no matter how many times I went on my desktop & manually added spaces between paragraphs, it still just showed up as one big block of writing. Now it’s the registry tab not syncing my registries & putting all my gifts into one place on the site like it’s supposed to. Not to mention, it isn’t completely user friendly especially if you have older guests trying to use it (i.e. older parents, grandparents & such). There’s a lot of things that your guests can completely miss if they don’t know to actually click or scroll all the way down to the very bottom. All in all, definitely A+ for some good ideas but an almost complete fail in execution. Wish I could give a better review..HappyChefUser123456789Version: 2.31.1

✓ GlitchyI really like that there is a lot that you can do from the app. However it glitches a lot. Multiple duplicate messages, missing messages from/to vendors. When I “heart” a vendor sometimes it stays sometimes it disappears. Which is very annoying. When you make changes, it either takes awhile to update or doesn’t at all. It is however nice to have almost everything in one place. I do like the concept. I would be nice to have an option where both my fiancé and I could collaborate together from different places. We take turns doing communicating with vendors. Mostly because we have different work schedules and it does help when we aren’t together to get things done. As well as it allows both of us to ask questions that we may have. Only problem is, think it would be helpful to the vendor to know which of us is talking. Rather than trying to cater to one person who appears to have multiple personalities. Aside from the above and navigating the different areas could could be improved, I do like the app overall. The glitches though…. When you’re a tad stressed…. 😣.Ms ChungVersion: 3.76.0

✓ For USA residents onlyBasic list can be used universally but you can’t add or list any vendors or services that aren’t within the American United States. Can not alter pre suggested items to have a more personalized meaning. You have to delete and then type out your own new suggestion. Ex. Ceremony musicians; Reception DJ; cocktail hour DJ…..shouldn’t be 3 separate things. Most people will have 1 to cover the day. Dates of activities are easily altered to give yourself more time. Like addressing and mailing invites to give more time than just 1 mth to receive and RSVP to if you’re really wanting the guest to be available. Especially if the guest lives farther away or wedding is done at a time most people will already have made plans (like summer)..Earth_ElementVersion: 4.5.0

✓ 40% functional in Canada, hideous new design updateThe new design update it also very ugly, not sure what would make them choose that. Maybe a managers six year old had control of final design??? Anyway it is helpful for things like the guest list, and if you don’t mind manually entering all registry details the website feature isn’t bad, but it is very limited for Canadians. Many registry items won’t work as they will alert you they don’t ship to Canada, and are in US funds. Oh well..Lilyw28Version: 4.0.0

✓ Helpful, but can be betterThe Knot is a GREAT planning tool! So many vendors and great offers. I love how it’s so all-in-one with vision, contacts, vendor searches, budget, etc etc! My critiques are more to do with the functionality of the app itself. Some pages/items load very slowly or not at all. Some links you tap and it just shows you a 404 message. I wish I had access to blogs/articles/tips on the app instead of going into the site on my browser. Regarding the website builder, I feel like the user should get feedback messages on why a function is disabled or a change doesn’t occur. For example, I didn’t want my wedding date repeated 3 times on my website preview, so i tried removing the date from the website options, but I figured out when I did that, I removed it from my whole wedding profile! No “Are you sure? This will remove your date from your entire Knot profile” or anything. In the same vein, I wish the website builder was a bit more customizable as far as the blocks of info. Certain items just cannot be turned off, and it’s a little confusing what counts as an “Event” and why there HAS to be at least 1 event listed. I can’t delete them either. A description would be helpful to know what info fits best where! I’d also like to customize my registry so the cash funds appear first. I named our registry link “Registry & Funds” so hopefully at least people are aware they’re there! Anyway, great tool, but definitely could be smoother!!.TiffgrumpVersion: 3.99.1

✓ Just. Keeps. Crashing.I appreciate what The Knot offers - great resources, great templates for a site and invitations, lots of great content for wedding planning. The website often states to use the app, however, when I use the app it frequently crashes. I mean most of the time I try to use it. The website templates need some work because a lot of formatting is just not possible, so the website looks like a word dump. Please offer languages beyond English. It’s so difficult to try to cater to a guest lists with various language requirements. But the crashing! Lots of crashing. Save content frequently or write it elsewhere and copy and paste into the app so you have the content..Sa-RahGGVersion: 4.5.1

✓ Glitches but still usefulI’m currently planning my wedding and using this mainly for the wedding website. On my computer I can navigate the site just fine and it saves my edits. The app does not. I tried changing the design, updating dates, it always reverts back to the original. For our purposes it will do the job, but the app needs work..Lululacey28Version: 4.13.2

✓ Wish it was customizableI don’t know if the problem is that I am using the phone app rather than the full website or if there is some sort of paid upgrade that would resolve these issues, or maybe this app just isn’t ideal for those on a modest budget. For one thing, we know our wedding colors, but on the app, it seems that we can only identify a general color scheme. Second, we have almost all our vendors selected, but I couldn’t enter them in the app unless they popped up in the search options. (We are planning a small wedding, so some of our vendors are friends or small local businesses that don’t appear in the search options.) Finally, the vision/inspiration boards seem difficult and not very helpful. I was just hoping to keep all my vendors’ contact info in one place and maybe put together some inspiration pictures of my choosing based on my colors. Perhaps the problem is just user error; maybe these features exist and I just haven’t figured out how to use them. That still seems like a problem to me, though. I think I’m going to delete this one in the meantime..Patience2012Version: 2.30.0

✓ Decent app but not as user friendly as many thinkAt first I loved this app and the desktop website (easier to type quickly). After some use I found it to not be as user friendly as I first thought. There were several times where I was going in circles trying to find a specific part of my wedding details which became most aggravating. I’d recommend better, more intuitive navigation tools. One other MAJOR complaint... my wedding needed to be postponed due to Covid and website updates are not sending to guests who had already rsvp’d. Further, you can only send an email blast to those who have provided an email address, which is only about 5 guests who do that nowadays. Almost every other guest left their cell number for updates but there is no way to send a text blast. Very frustrated because in addition to the other inconveniences of rescheduling a wedding, now I need to find a way to communicate quick updates to my guests which most likely will be individually. Not happy about this at all. Considering changing altogether to Zola..Pamelia1234Version: 3.31.0

✓ Nice app but needs some more love and careMy primary issues with the app are largely with the navigation and aspect ratio & differences between portrait and landscape. On an iPad at least, regardless of the orientation, I often find it difficult to press the back button to see other venues or switch to a different tab. Rather than a dedicated button to go back, why not just swipe to go back to the other sheet? The layout is quite beautiful in portrait mode however, when switching to landscape the app zooms in way too close to the pictures and so you have to scroll or zoom out to see everything. It would be nice if there was just an elegant black border to maintain the photos correct aspect ratio. I’m also having trouble accessing my saved venues in the Home tab. I see the venues tab and it shows me the number of saved venues. However, when I go to click them it sends me to suggested venues. Additionally, it seems that the saved venues on my iPhone are somehow not showing up on my iPad, which is strange. Lastly, I really don’t understand how this got past QAQC but presumably marriage requires at least two people and the fact that there isn’t a share your wedding option with your fiancé is strange, we should not have to coordinate logging in and logging out of the app in 2024. Make a great product and you’ll make all the money you need..Meykel70Version: 4.14.0

✓ Only American vendors…This app definitely seems to cover everything you need when planning a wedding, HOWEVER, all the vendors etc are all American! Makes it very difficult to use as a Canadian...DankyDollVersion: 3.78.1

✓ Glitches & SlowAs I input names onto my guest list the app progressively gets slower with ever new add. To the point where the text is lagging so far behind my typing. Also glitches when trying to save new questions. I have the newest update too..I1hate2this3appVersion: 4.12.0

✓ Great App - but I’m CanadianI spent a few hours detailing and organizing the perfect wedding invitations only to find out they don’t ship to Canada?! Other than that, the app and website has been great at keeping me on tracking and using all of their digital resources!.SullyE92Version: 4.6.1

✓ Somewhat HelpfulWhen the Knot is not crashing on me, it’s a decent app. As far as organizing goes, it’s been helpful in getting our wedding plans together in one place. My gripes? For one, I thought their RSVP system world aid in organizing who could make it to our rehearsal and who could not. So I set up for 12 recipients to receive an RSVP text. Little did I know, the Knot is only interested in giving you RSVP for your actual wedding date. If you are not seeing that up first, their system can’t help you. I tried sending out the RSVPs for the rehearsal which is 2 days before my wedding. Their system automatically overrode the official wedding date on the website with the rehearsal date. So I just changed all the dates back to the correct wedding date a date everyone to “attending” myself. The last thing I need is for this free service to tell my guests that our destination wedding is two days before it’s actual date. No thanks. Oh and 4/5 times that I open the app, it crashes after my first selection..TwilightDovesVersion: 4.2.0

✓ ??????VERY glitchy… won’t save my progress. Won’t let me set up RSVPs… super annoying..Faith coridorVersion: 3.96.0

✓ Impossible to send out invites automaticallyI really wish someone would have told me not to use theknot. You finish adding everything on the website including guest list only to find out there is no automatic way to send invitations and it all has to be done manually. It’s pretty much 2020 and you would think they have kept up with technology.ItscindyoVersion: 3.4.0

✓ App doesn’t communicate with website, deleted all my workUseless, the sheets don’t print. The information doesn’t save. I don’t know why people are rating this app so well. It has to be bots because this is sooooo disappointing..Jp184628Version: 3.102.1

✓ Do not like the app: GlitchesEvery time I try and upload pictures to our wedding website the site crashes or glitches and uploads them all separate instead in an album..7262719 anonymousVersion: 3.91.0

✓ App stopped workingI have been using this app since August and it’s been great up until last month. I can no longer search for vendors. I even tried using this website and something seems very broken. How can there be no vendors for Toronto? When it worked, it worked well. Just sucks that it was short lived..BD4942Version: 3.74.0

✓ DOESNT work for CanadiansEverything else is great about the app, but huge issue with glitches. When I first downloaded the app it worked well, then when i went back into it a while later the entire Reception Venue section stopped working. No matter where I search for a reception venue it says there are 0 Reception Venues and it won’t let me click any buttons on the Reception Venue page. I even deleted the app and reinstalled and no change. Kinda hard to plan a wedding when I don’t know where it’s going to be. UPDATE: It no longer works for Canadians. I tried searching for locations in the US to see if this was the issue, and sure enough tons of venues came up, but none for anywhere in Canada. Odd considering when I first downloaded the app in November it worked fine..Anna G Solomon12345456Version: 3.89.1

✓ Such a LetdownEvery time I search for a venue or a bridal salon in my area, it says that there are “none available”. Clearly this app is meant for large American cities..SndkaocVersion: 3.101.2

✓ It’s not loading anythingNot loading any vendors for any category on the app or website. Updated and everything. Wedding is in 2025 in Calgary - no reason why nothing is showing up.LindsaymczkVersion: 4.16.0

✓ Good concept if it workedWhen you’re getting married, you constantly hear about the knot. While I love it for advice and all their info, as a planning app...USE A DIFFERENT APP/SITE FOR YOUR WEDDING PAGE AND SAVE YOURSELF COUNTLESS HOURS OF TIME, STRESS, AND FRUSTRATION. As a bride, you can get very stressed. This app/site adds tremendously to that stress. Something is always not working. I am constantly having to add things back on or re-delete things. Things will disappear and then reappear later very often. If you delete something, it will look like it is gone and then come back. I had to add on my registries over and over. Guests are constantly calling and asking about where we’re registered or why they can’t find their name on the guest list! I had to make an entire other spreadsheet with everything I needed in case something was deleted or put back on that shouldn’t be. Huge hassle. I say go with a different site for your wedding page. If they fix the numerous “glitches”, this would be a wonderful app/site. I am sure all sites/apps have a few glitches but I have never used one that have this many. For reference, I also made a WeddingWire site and that has had no issues..Bekah915Version: 2.39.1

✓ Glitchy & the website and app don’t work together wellAll the benefits of using The Knot have been so helpful with getting my wedding planned, but I’m so disappointed with how glitchy it is and how the website is so different from the app. If I only used one or the other I’m sure it wouldn’t be as big of a deal, but there are qualities of the website I prefer and vice versa. It also takes awhile to load every time you click on a new section in the app. One particular frustration I’m experiencing right now is that for no apparent reason my fiancé’s “Friends” category emptied itself and out all those guests back under Ungrouped. This wouldn’t be such an issue if it didn’t take ten seconds to load after clicking through each name and switching the group back. Not only that, but once it’s updated the Ungrouped category disappears from Guest List page and I can’t view those guests until I click into another section and come back. For every single guest. It’s been infinitely frustrating and since the website and app aren’t cohesive (there aren’t groups on the website, only households) I can’t do this anywhere but my phone..Elizabeth SchuVersion: 2.49.0

The Knot Wedding Planner works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact The Knot Wedding Planner.