Lowe's Home Improvement Negative Reviews

Lowe's Home Improvement App Complaints & User Negative Comments 2024

Lowe's Home Improvement app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lowe's Home Improvement? Can you share your negative thoughts about lowe's home improvement?

Lowe's Home Improvement for Negative User Reviews

✓ Do not use this app - not worth the phone storage spaceThis app seemed like a good idea but is not ready for prime time. I ordered an expensive item and received a phone call around 6 am from an employee’s personal mobile phone the next morning saying the item was not in stock and to call back. I called back and left a voicemail message; no call back that day, the next day, or the day after that. Called the store and had two call drops and was kept on hold for 20 minutes before talking with someone. She said she would call me back in 30 minutes. That call never came. There’s no way to cancel orders in the app so I had to call the corporate number and wait 2 hours for that call back. In the time it took to cancel my order I was able to purchase my item at a different store. Based on previous reviews from months ago, this is clearly an ongoing unresolved issue with the app. I don’t think high sales volume is a good enough explanation for how disappointing my experience was. Stick with the web site for online orders..NotJillScottVersion: 20.11.1

✓ Poor serviceI went to the Lowe’s in Lake Charles Louisiana to get some cedar fencing , I paid for it in the store, and I had to go out and have them load it up in the back of my truck for me. I waited about 15 minutes. No one showed up so I went in and asked the cashier to please get somebody. I waited another 10 minutes I decided to call the store manager. The store manager said he would be right out and take care of it. I waited another 10 minutes and he finally showed up. He was not very friendly or happy, it’s like he didn’t even want to be working that day. He went and unlock the gate, so the workers can get the cedar fencing out for me. When he came back, I let him know is that I had to wait this long to get my product. His words was I should’ve ordered it ahead of time, Andy also blame it on the workers. I let him know that the workers were waiting on him to open the gate to get to the cedar fencing. That made him more upset. And started to blame the workers. Then he looked at me and told me that I should’ve went to Home Depot. I agreed with him and I’m not going back to Lowe’s in Lake Charles Louisiana..Lady in louisianaVersion: 23.3.1

✓ Delivery date SNAFUOrdered a dishwasher online. It said someone would contact me to confirm delivery two days later. No one did. I started trying to reach someone the next day. What a joke. On the delivery day I finally spoke to a human being but he couldn’t help me fix Loews mess - they failed to schedule the delivery & my dishwasher was waiting for me 45 miles away - but it would cost $300 to be delivered!!!! I would have to call the store 45 miles away to cancel the order!!! I would have to beg plead with whoever to see if I could get a local dishwasher delivered in the same time frame. ZERO help from the main customer service people. ZERO the only real help I was offered was from the delivery manager at the local store. Unfortunately he can’t control what my local store would do. I’ve ordered a second machine - with a two week delivery window - while I’m STILL waiting for a status on my first order. The fact that I’ve had to spend so much time trying fix their SNAFU is unbelievable. Oh and to top it off I can’t CANCEL the original order!!!!!! I figured if I’m going to wait longer I’ll buy it from Home Depot - but I can’t cancel the order!!!!!!.Bay area SNAFUVersion: 22.10.1

✓ Poor exchange policyIf I could 0 stars I would. After purchasing a craftsman chainsaw at the recommendation of a Lowe’s employee, I brought the chainsaw home to cut a tree up that had fallen on my property. After two uses the pull cord lost it’s tension and therefor would not start. I proceeded to go back to Lowe’s with the expectation of a simple exchange. I was floored when they told me this expensive piece of brand new equipment was not eligible for exchange or return and would have to be sent out with possible additional charges; even though I had purchased the saw less than 30 days prior. I have been to two repair shops in the area and the hourly repair cost is $95, half the cost of a new saw. In addition to this TOTALLY poor return/exchange policy the young woman who waited on my behind the counter admitted that she had other customers come in with the same complaint so I was greeted with an eye roll and a “here we go again” when I asked to speak to a manager I could audibly here the manager being called basically tell the young woman to just restate their ridiculous policy. I won’t be shopping at Lowe’s again. I am sure that does not matter to them. I used to think Lowes was far superior to their competitor Home Depot in quality of employees and variety however this scenario has shown me otherwise..SwinburneVersion: 23.1.3

✓ App is so inaccurate - what’s the point?I love the Lowe’s stores in my area but the app is worthless. It is not accurate about inventory or location in the store. When I find something on the app but can’t find it in the store, I go to an associate behind the service desk or approach an associate who is working on the floor. Countless times I have been told by the associates, “oh, the app isn’t accurate.” I recently ordered five of an item after the app said there were 23 in stock available for pick up. An associate called me to say that they don’t have any of the items in stock and that the app would be updated. Three days later the app still says that 23 are available for pick up. I don’t mind driving a few miles to the next city to pick up items but I don’t want to drive 30 miles to find out that it’s not in stock when the app said it was in stock. It’s also frustrating to go to the exact aisle in the store where the app said the item would be, only to find out the item is in a completely different area of the store..Robynb87Version: 23.6.3

✓ Inaccurate and unreliable app leads to perception of poor quality products and servicesI experience an 80% failure rate when I go into Lowe’s to quickly pick up an item based on their locations. The location is wrong and typically does not exist. As an example an item listed at location “Aisle 20, Bay DESK” does not exist. This app should provide accurate location information based on the store’s inventory management system. Instead, I must ask an employee for help to locate the item. They search their internal system, see the same location, and have to look into the “extended info” section of their internal system to see where they actually put it. I can typically identify the location information is incorrect when I arrive at the aisle (for example, when looking for fungicide, I end up in the lumber aisle) This is a missed opportunity to fulfill customers’ expectations and instead lead them to frustration. This ultimately leads me with the impression the Lowe’s does not care about the quality of their products establishing their products as low-tier when compared to competitors that don’t even offer a convenient app..ThesishtbrjsVersion: 22.9.1

✓ Feeling a bit bamboozledI’m currently buying a house and wanted to use this app, because it’s far easier than any other home improvement platform, and I like Lowes…how ever I spent hours creating separate lists (kitchen, bathroom, etc) with paint, tile, etc and although I can see what’s in the list with a quick glance, if I go to click on the list, it tells me the list is empty. This includes everything in my “saved” list. Absolute waste of my time if I am capable of making full, specific, catered lists but can’t access any of the products from the list. Please fix this - for reference I am using an Iphone 13, the phone is updated, the app is updated, I have full service, and I am on WiFi. Update: I received the stock response from the developer team directing me to send them information via a direct email - preferably video based. I’ve already done this. Not much more I can do. Waiting to see if they fix it. Although, I have noticed (from reading the comments) it has been like this for over a year now..RavenkmidnightVersion: 22.4.2

✓ Lowe’s App developers: please read!The Lowe’s app for anyone using IOS versions below IOS 13 will no longer allow me to login to my account. I can still use the other features such as search and product location in my current chosen store, but Bill pay and access to my stored previous receipts is no longer working on the older versions of the App. Please address this. The security features normally available to the latest version is also not available. For these reasons this app is hardly useful as it used to be. In addition to this and because I now have to use the web based version of Lowe’s, I must tell you that sometimes when you select your monthly bill to pay, the next page tells you “There was a problem with the information you provided”. It tells you this even though you are already logged in and looking at the monthly amount you owe. It took me thirty minutes to complete something that used to take me two minutes to do. This is not good. Please look into these things. Fix the App or the Web based platform! Preferably both! Stop outsourcing for App development too. These Developers are clueless! Look at the canned copy/paste responses they are giving to angry customers. Lowe’s, you are losing customers and money hand over fist! If that is okay with you, please carry on!.COR!<3Version: 21.2.2

✓ After latest updates to app, lost ability to add to a listEverything has been working fine until a couple of recent updates, I can no longer save an item to favorites (♥️ feature). I do a lot of shopping on my iPhone 11 and prefer to save it to my favorites list and then use my Windows desktop computer to purchase online. However, I can't do that now and have to send a link via email to myself, open the email on my desktop computer, then add the item to my favorites list. The favorites list option is supposed to be a timesaver, however, it now takes me a long time to add to my favorites, and then put together an online order, or shop in store. Could someone in programming take a look at this bug and fix it please? I tried searching for a way to contact the iOS app development team through the app store, but it tAkes me directly to the Lowes website, without and active links to report a problem. Please fix this! Thank you!.TeckwizzVersion: 6.3.0

✓ Terrible App, terrible websiteUsed this app for a few years without issues, but about two years ago it became unable to retain my location or preferred store. Always comes up as “Wicker Park” in Chicago, about 40 miles away. Probably a dozen stores closer to me. I’ve reset it, saved it, checked my profile many times. I’ve chatted with Lowe’s tech support several times and their answer is that I’m the problem 😂🙄. Clear your cookies, clear your cache…I’m surprised they don’t tell me to buy a new phone and PC. It is frustrating to find something I want, only to realize it is once again looking at Wicker Park inventory. I change it to my local store and there’s about a 50% chance that it won’t be in stock, or will be at a higher price and they won’t honor the lower price. I rare look at Lowe’s online, and it is the last choice among all the big box home stores. Just an overall poor experience, not just the app..Jim from St. CharlesVersion: 23.7.1

✓ Order of a grillI want to go on record to say this had to be my worst experience I have ever had anywhere. It started back on May 12th I tried to order a natural gas grill on line. It wouldn’t let me. It said to go into the store so I did. I tried over and over to get one ordered but they said you have to order it on line for natural gas. Explained I tried. After awhile someone that helped said ok I have it ordered and I have it for delivery. I said great. Waited for a week for the grill to arrive at store to be assembled and to be scheduled for delivery. During the next week while waiting I kept getting updates on my phone about picking it up in the store. It is supposed to be delivered. Going back and forth it got scheduled to deliver on the 21st of May. But it didn’t. They said they called but neither my phone nor my wife’s phone were called. So I finally got to speak with someone who said they could help. Got it scheduled for May 23rd to deliver between 11:30-3:30. They said again they called. I was expecting a local number but I guess they weren’t local and my phone has spam alerts which I won’t answer. So nobody said that was the case. So I stopped at the store and finally just picked it up myself. I am very disappointed in this whole fiasco and I feel should be compensated for time trouble and anxiety. My name is Mark Murry. Thanks.Buckeyes 2019Version: 22.5.1

✓ SuggestionsLove the stores, at least 5 we use, we’re probably one of their first percentiles in our local industry on supporting there. App needs some time to mature tho. 1/2 the time I call about an online order I get that “Oh, you ordered online” type feeling from them, sometimes exact words. Couple things. 1. Couldn’t select the option of curbside pickup at checkout, the locker use with our quantities defeats the tech there, but it’s default….. 2. Couldn’t find general coverage in specs on engineered flooring/ love the label shots but their often blurry. Help us continue our support, our State economy and image salivates on it. 3. Orders give no ready status email info 1/2 the time, and products are transferred to other stores out of the range of our projects. Costing us more in gas/ time/$. The last time an order was transferred for stock, the third item was out of stock..NelsonSnowVersion: 21.10.4

✓ Worst customer serviceI have had the worst experience with Lowes in the past few months. It all started when I went in store to order a new dishwasher. At the time, there was a rebate going on and I submitted the information for the rebate which was supposed to have been sent to me within three weeks. It took three months for me to actually receive the rebate after calling the rebate customer service department over 7 times. When I got the rebate gift card, I used it towards a new purchase. I ordered my item on September 20 with a in-store pick up date of the 21st. It is now September 28 and no one knows where my item is. I was told by one person the purchase order is still waiting to be approved and then by someone else that it shows as shipped but a tracking number hasn’t been attached to the order. as a consumer, after spending over $600 on an item with the money being immediately withdrawn from my account, this makes me upset. I will start ordering from the competitive orange store from now on..QteewitabootyVersion: 22.9.3

✓ Customer Service?!I went to the Bayshore Lowes on Sunday afternoon. I needed to pick up some DE and visited the garden section. I had a hard time finding DE. I searched the online app for the item and it told me exactly what bay and aisle it was in. But I could not find the location. When I asked an associate they told me that would be outside in the garden center. I headed outside and could not locate item still! There was no one around to ask for help. I went to the cashier who had a very long line and only 1 cashier. She could not help me told me that everyone was gone. I found another young man who when I asked where the bay and aisle was he told me inside in the back. I ended up leaving the store without my product. It was a very frustrating experience and a big waste of my time. I’ve always been impressed by Lowe’s CS. I hope this is not their new standard..MtglenVersion: 23.6.3

✓ Pushing me to Home Depot every time I use the appI have been a loyal Lowe’s customer for years…. I’ve spent thousands of dollars in your store….. your website and app are the absolute worst I’ve used and it’s making me so frustrated I don’t want to use your services anymore. I’ve tried (even calling in) to change my email…. Says it can’t be completed at this time. Every time I’ve tried for the last year. Four months ago the app cooperated briefly (still wouldn’t allow me to change my email) by allowing me to place online orders and go pick them up. Now for the last month, every time I open the app I have to sign in. I sign in (box checked remember me) and the first function I go to sends me back to sign in….. over and over. I cannot access my account to pay the bill not can I see my receipts which is the main reason I used the app. I have never reviewed an app before if that tells you just how bad it is. I’d give zero stars if I could. If nothing changes I’ll stop using the services I can’t use and start spending money elsewhere…..Time to start using home depotVersion: 21.6.2

✓ Payments did not go through but it shows that they did.I thought I had a doorhandle coming in the mail two weeks ago. It showed when I ordered it that it was a completed purchase and should be arriving in 5 to 7 business days. That detailed of information. After two weeks when it did not come I went back in and it was still sitting in my cart?? So I tried to pay again using Apple Pay again and it said it took it. Then I went all the way out and went back into the app and it was still sitting in the cart. I checked my online banking and it did not show that it had taken it two weeks before or right then. So there seems to be some glitch an Apple Pay so I used my debit card and I went through the entire process. It said it took it the first time and I went all the way out of the app and went back in and it was still sitting in my cart. I tried it one more time doing the exact same things and it took it… I will probably default to Menards from here on out. I barely have time to do the Home project I shouldn’t have time to wait on a product that I have been told was completed purchase to never arrive..It says noVersion: 23.4.1

✓ Better than nothing, I guessThe app is meh. Always some kind of snag. Just one example: it always defaults to a store location that’s *not* my nearest location. I’ve seen it default to stores up to two hours away and sometimes in other states. (Yes, I have location settings enabled.) Today I changed the store location to the one nearest me, about 20 minutes away, and placed a pick-up order. Arrived at the store, tapped to check in, and several minutes later got a call asking what parking spot I’m in. Told her #4 and she said “I don’t see you.” Turns out the order was placed at the second nearest store instead of the one I selected. I asked if the order can be transferred to the store I’m at. “No, I can only cancel the order and you place a new one.” This has wasted so much of my time today (and other times). You should be able to choose your own default store in account settings, instead of the app (or website) guessing and even changing it on you after you’ve selected which store you want..AppleUserWNVersion: 22.11.1

✓ Items not in stockI almost never write reviews, but there is one flaw in this app that drives me nuts and has compelled me to write this. I do a lot of home improvement projects and Lowe’s is the only game in town. I do find the app pretty useful overall, and the ability to find and pay for items on the app and have them ready for pickup is really handy. My HUGE problem with the app however is the little toggle that says “Available today at (your city’s) Lowe’s.” When you toggle that on, it filters all of the online only items out and only shows you the items that are sold in the store. It even says what aisle the items are in. Super cool, right? Except that you don’t really know if any of those items are in the store unless you click on each one and scan through the entire description to see if it is actually in stock. Yes, if it’s out of stock, there’s a line somewhere in the description that says that, but why do I have to click on each item to see that. Again, the toggle is labeled “Available today!!” This should be fixed so that out of stock items are filtered out..MartiniOnionsVersion: 6.5.1

✓ Poor Customer ServiceOnline orders with curbside pick-up are the responsible thing to do during the COVID 19 pandemic yet online orders are backed up 7-10 days and customers are not notified of this. The only thing the confirmation email says is “please wait to receive confirmation that your order is ready to be picked up before heading to the store.” No timeframe whatsoever is provided. I assumed it would take a few days. When I called to check the status, that’s when I found out it’s 7-10 days. And the staff member just said, “There’s nothing we can do. We are short staffed and have over 500 orders.” Why doesn’t corporate let people know that? Why don’t you provide an actual timeframe for order processing? Why are you still taking orders if you are backed up by almost two weeks? This is just causing people to come in the store...which is NOT a responsible approach to social distancing. I get there is a delay. I understand you are short staffed. But let your customers know and stop putting your frontline employees at greater risk. Communicate!.Jennifer Black from JerseyVersion: 6.1.8

✓ Absolutely ridiculousSometimes a store gets too big for its own britches! Unfortunately, I think Lowe’s is one of them. Their online website order process is straightforward enough. That is until check out! After submitting all my information, including payment method the website stalled! I sat waiting for half an hour for something to happen, and… Nothing dead! I didn’t want to hit the back button because I was afraid if there was an order in process I’d be billed twice. I continue to hit the submit button multiple times waiting over an hour and then finally figured OK I’ll hit the back button and try resubmitting again. lo and behold it worked! Lowe’s, if you’re reading this review, and you aloud to be published, understand that this is the year 2023, problems, like this should not exist! Don’t dare claim the website might’ve been busy processing other orders! The simple solution is build a better mouse trap! You guys in the white towers at Lowe’s should understand that analogy. Never, ever, let a consumer hang out there, not knowing if an order has gone through!.Bob SokolerVersion: 23.4.2

✓ Cart problemsIt seems to change the store items are being shipped from, and it’s hard to tell which stores they are from. To replicate add two items like pressure treated lumber from the same store and select truck delivery. If they’re from the same store shipment should be $75. If you don’t place the order and check back a few days later, one item might be shipping from another store, bringing the truck shipping up to $175. Sure you can delete the item from a different store and add it again but this in nearly impossible on the app. It’s also extremely difficult on the desktop website too. Basically you’ve gotta put your “shopping cart” together in your own notes and deal with Lowes shopping cart when you’re definitely ready to order, otherwise you gotta delete everything and start over, and that’s very difficult if your shopping list IS the shopping cart. Basically the shopping cart is super frustrating and antagonizing..Not-MozartVersion: 21.10.3

✓ There is no functioning feedback or contact optionsWhen you place an order in the app, they sell your order information to an offshore company in India called XPO. Your order will tell you Lowe’s will call you at least 24 hours prior to your delivery date to schedule a time. Instead XPO calls you late at night to tell you your delivery will be there in the most inconvenient 4-hour midday window possible and to call them back if you need to reschedule. They give you their number to call for reschedules. You call them right back to reschedule and they tell you they cannot and you have to call the store. You call the store that was selected during your online order, they say they’re pulling it off the truck and they’ll call you back in 20 minutes. You lose patience after 4 days and call them back and they tell you your order is now with another store 70 miles away and you’ll need to call that other store. You call that other store and leave 8 messages over 6 days only to have XPO call you back again with your now 10-day overdue order being inconveniently delivered midday tomorrow. The system tells you to call XPO to reschedule.... queue vicious cycle. Lowe’s has become utterly ridiculous. It’s illogical to order from them as they no longer are willing to work with their customers at all..Lucky Little 13Version: 20.11.1

✓ No saving favorites & “Update Go to App Store” in a loopFor almost a year, I’ve been extremely frustrated & disappointed in the Lowe’s App b/c I could no longer save favorites. This was one of the ways I decided on products for our upcoming home renovation. As we got to that area of the home I would have already had ideas on what I would want to purchase from Lowe’s. Including kitchen appliances! Tonight I go to the app and get a pop up screen that instructs me to Update the app & a link is available to “Go to the App Store. [iphone XR] I tap the link go to the App Store & there is a downward facing arrow as if the app is not downloaded. Okay, it should be, I just clicked on it... then it “downloads” & Update bubble appears in its place. I tap Update, it goes through the circle motion & now the Open bubble appears. I tap it and it returns the app only the Update Available Go to the App Store pop up is there again. I cannot access the app at all b/c of the pop up. I tried force closing both the App Store & Lowe’s app, also restarted my phone, then go through the entire process again. Download. Update. Open. The pop up continues to appear. It’s in an infinite loop! March 7, 2021 I am so disappointed that Lowe’s let the bug continue that did not allow you to save favorites & now I cannot even enter the app at all?! Developers! Do you hear me?!.ImluvndabeachVersion: 21.2.4

✓ Really strangeAre usually have a much better experience at Lowe’s but for some reason when I went to go pick up my items this morning, the lady who brought them out was clearly not having a very good day. She was not friendly, didn’t greet me just not having a good day, she tried to scan the barcode that I had on my phone, but it didn’t work so I had to get out my ID to give it to her which is fine and then she proceeds to hand me my items which for some reason we’re not in a bag they were all loose but at least two of them were loose no idea why they weren’t in a bag and then one item that I had was really big, and she proceeded to try to hand it to me through the open window, rather than asking if I wanted it in the backseat or something. It was very awkward and I had to Eno. Totally mess up my car getting it into my car anyway it was just weird and I’m not sure why she didn’t just asked me where I wanted my things and why she didn’t put the things in a bag but when I asked her about a bag, she said I don’t know why they didn’t put it in a bag and didn’t see anything else..W ideVersion: 24.1.6

✓ Still WaitingOn the Memorial Day Weekend my wife and I bought a new over the range microwave and a new slide in stove. We didn’t care about waiting a month for the delivery. So the day before the delivery we called and confirmed that we were on the list of delivery’s the next day. To get ready for the new product’s my son and I removed the old and put them into the garage. The next day we didn’t get our new appliances and we didn’t even get a phone call . So we called the next day and found that LOWES had sold our stove and microwave. And they didn’t have anymore in stock . So the sales person said they would up grade us on the stove but downgrade us on the microwave. We were okay with that and the sales person said it would take another week. A week goes bye and today we get NO PHONE CALL! We have no stove and no microwave. Thank goodness I have a BBQ . But my family is getting really tired of hamburgers and hot dogs. We are STILL WAITING. I CAN ALWAYS GET MY MONEY BACK. BUT I WILL STILL HAVE NO STOVE AND MICROWAVE! And NO PHONE CALL!.BUBBA SBSJRYANVersion: 6.5.1

✓ Horrible customer serviceI recently purchased a gate kit online. After not having any updates when the delivery date to the store (garden city) came and passed I attempted to call customer service. Both times I was on hold for an hour and an hour and a half. After finally getting through to someone. They told me they had no further info other than it was processing which it said online. The reps were very nice but I got no help and was told to try the store of delivery. I then attempted that and was again left with an unanswered call for at least a half hour until an automated message tells you to hold then music plays and I was hung up on multiple times. I finally got through to someone the next day. Who was also very nice but she told me it was a vendor and there were delays and now my shipping day would be almost a month away and that’s an estimate. Highly frustrated and annoyed. Zero communication and customer service operations needs to be looked at..Wont let any nickname workVersion: 23.6.4

✓ Worst app on the planet - inventory WAY offI hate this app more than I can express. Probably HALF of my orders are canceled because store employees either don’t care to look for the products or it’s out of stock when it says they have plenty. One day I needed a pipe cutter, and it said there were 26 in stock. NOPE. They CANCELED my order and didn’t even notify me! Nevermind that there are 24 of these in a case, and there was actually a case sitting in the overhead. They didn’t even bother to look. Or the day I ordered MIG wire, it said there were three in stock, yet my order was again CANCELED with absolutely zero notification (ends up they EMAIL you instead of texting, which I never saw). I ended up driving 1-1/2 hours round trip to the nearest Home Depot to buy the wire, and ended up spending another $300 while I was there. Realized I needed different welding glasses, and went back to Lowe’s, and sure enough, there were THREE ROLLS OF MIG WIRE exactly where the app said they’d be in the store. The employees were too lazy to actually look…they just marked it “out of stock” and canceled my order. So sick and tired of this. I’ll drive to Depot because I’m sick and tired of orders being canceled..Bad KittyVersion: 24.1.3

✓ HorribleNothing has gone right with last three orders, one taking months to resolve. People at the stores are helpful when you talk to them but apparently there is no role designed to own an issue through completion. The next time you call you have to start all over again. Worst repetitive customer experience I’ve had with a company in a long time. This last experience i had an online order cancelled but was not notified at all, when I asked why they said reason was “other”. They asked that I resubmit as they had the stock so I did. I drove 35 minutes to pick up and the order was left outside on a cart, completely soaked from rain with the paperwork now falling apart. Still showed full charge but was missing 7 of my items and 3 other items that were the wrong size. If I hadn’t gone through the order myself I wouldn’t have been told. Store workers have been very polite and willing to help but the rest of the process is broken. Absolutely no communication or escalation resolution even when you call in to their call center and talk with a Supervisor. I’m done.Matt K33Version: 4.21

✓ Decent - Needs UX ImprovementsOn my iPad, I can tap “Shop > View All Departments” and then I can tap into a specific department. If I need to go back two or more levels, I have to swipe from the left edge of the screen or tap the “Back” button. Doing this goes all the way back to the beginning. So if I’m looking through categories more than 2 selections deep. Example = I browse to: 1) Outdoors > 2) Outdoor Tools & Equipment > 3) Lawn & Garden Hand Tools > 4) Rakes & Pitchforks > 5) Lawn & Leaf Rakes. I don’t see what I’m looking for, so I want to go back and select “Digging Tools” (level 4), I have to select “Back” and start all over and go back through the entire navigation path to get to “Digging Tools”. When I select “Back”, it should back up to one level higher in the navigation not start over completely. This makes browsing the different categories VERY difficult and non-intuitive. The app seems to be more designed for someone that KNOWS exactly what they’re looking for rather than someone who is browsing to see what Lowe’s offers. I’d also suggest making the setting “Available Today at <Store Name>” a sticky toggle switch so that a customer doesn’t have to keep turning it on in every single category. It just gets annoying to have to keep turning this on over and over again..WD409Version: 6.1.7

Lowe's Home Improvement works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lowe's Home Improvement.