U.S. Bank Mobile Banking Negative Reviews

U.S. Bank Mobile Banking App Complaints & User Negative Comments 2024

U.S. Bank Mobile Banking app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using U.S. Bank Mobile Banking? Can you share your negative thoughts about u.s. bank mobile banking?

U.S. Bank Mobile Banking for Negative User Reviews

✓ Politics increased but functionality decreased!!The holds on small amounts of money from checks from large institutions is inappropriate and insulting given the profiles of the account holders. Not a good sign of management common-sense. And, why the buggy camera capture screen all of a sudden?? And, why the hold on small amounts for long- term accounts/customers? It makes no sense, just like so much other wackiness at USB. It’s hard to find a word as appropriate. It’s nice to see that the political statements are less frequent! But, why make political statements in the first place? And, why the bad business decisions re long- term customers? Why do experienced managers leave without transferring institutional knowledge? I’ve been a customer here for 20 years+. Mgmt is more distant from customers than ever, and could care less. Why the worsening phone queues and increasingly ill- trained reps? Why the terrible new Web user interfaces replacing the perfectly/ good older pages? PLEASE don’t change the UI so dramatically again! It’s clear that US Bank management is not exactly improving….Please consider paying more attention to IT management and long-term relationships if, you actually care about those. PLEASE consider doing a better job of capturing and transferring institutional and industry knowledge when senior managers leave !.DofaustVersion: 3.0.6375

✓ Zelle 👎I tried to give US bank a chance because they had no fees. However, I soon realized their issues. After about 4 months of being a customer I have had to call customer service at least 10 times to have my online access re-enabled. What is even worse is you can’t reenable your access instantly, even after they verified you as the account holder. They make you wait 48hrs even when they know it is you! 🤯 Plus, they make you call them back to enable the account after the 48hr period. So here is the trigger, if you send a Zelle payment to someone, US Banks algorithm will check to see if it is a legit send. Good right, that means they are protecting us. Wrong! It will randomly allows payment to process. I was sending payment every week to the same entity with Chase bank no problem. I do the same thing at US bank and the algorithm still doesn’t recognize the regular occurrence. Even though the bank system had history of this regular cadence it would still sometimes fail the transaction. The system would give “The bots are not communicating” message with buttons to “Try again” or “Cancel”, but don’t worry it won’t matter what you choose, the system will lock you out of online access. Just a WARNING if you make a lot of Zelle payments with your phone this probably isn’t the bank for you. The algorithm seems to be written by grade school developers..Alvajo1Version: 3.0.5807

✓ Awful new forced paybill updateUpdate: 6 mo later- I still hate the “you must use bill pay” to make internal transfers to various places like my line of credit! NO I don’t want to use your silly bill pay, every time it overdrafts and automatically transfers hundred to my line of credit. No No No!! Put the option back to let me make my OWN internal transfers !!!!! I want to make multiple transfers to that line many times a month. I don’t want to make one monthly bill payment, that is already autodrafted. Let me transfer to and from my own accounts. - I hate the new version of U.S. Bank app because it won’t let me ignore pay bill sections, I don’t want to pay a bill, I don’t want to set up a payor, I want to simply transfer my money from one account to another account, (like Ive always been able to) like the mortgage account or the escrow account or the line of credit account but it won’t let me it won’t even let me get to my mortgage payment details page it keeps forcing me to go to try to set up a payor as a pay bill, this is wrong! I want the old version back so I can transfer money between my own accounts and stay out of the pay bill section, I dont use paybill at usb, and I shouldnt be forced into that menu. I do not want your bank to “help” me by forcing “integrated help” inside my account. Not everyone needs pay bill or to setup payors. Bring back the simplified more adaptable transferring between my own accounts!.ArthavenVersion: 3.0.5941

✓ Hate your bankNot only do you take charges out every time you blink which is crazy I never had any charges with UnionBank and they were always nice to me and they always told the truth Your bank promise to keep the same accounts that we are used to the same services that we are used to with the accounts that we have and they would remain there for about a year. Well it hasn’t been close to a year it’s been a couple of months and you’ve never kept your word you charge me ATM fees with my account was never supposed to have you charge me every time I am supposed to be able to go to any ATM machine but you charge me and then you added charges every time somebody blinks then on the app you it is so hard to view my transactions. It’s like you’re hiding everything from me tonight I can’t even figure out how to view more than the original three that you put up there. I put in a few more transactions and I can’t get any. I’m tired of this form of banking it is diss, honest and I don’t like your fees and if they aren’t rescinded, I will have to change banks. I will not tolerate this kind of behavior with somebody taking control of my bank. I want my money to be safe. It is not safe with you guys so you either refund all those ATM charges which it’s over $20 now and be an honest bank or I will move all my money anywhere else do it I hope I don’t have to come in and point out each and everyone because there’s so many of them and it’s only been two months fix it stop charging me.Wizzie LizVersion: 3.0.6164

✓ It’s fine, I imagine other banks may be betterIt works just fine more often than not but as soon as there is an issue with the app making an internal transfer or switching between this app and the usbank investments app you have to call usbank. There’s always a 20 minute wait to get someone on the phone and more often than not they have to connect you to someone else to either make a transfer or trade. And without fail the employee tries to tell you that it would be faster to use the app. It is infuriating to be told that their product that doesn’t work is the better option. There have been times where the app or website with both not be functional, and an employee on the phone will say that the site has been down all day. I shouldn’t have to call to find that out I should be notified via email that the site is down and be provided with an estimate of when it will be functional again. I’d say I encounter these issues around once every other month. The interface is usable and the search functionality is honestly good. The customer service is the issue and it seems like it will be for a while to come I just don’t know which bank to transfer my money to because I’d rather just stick with the devil you know..Tommy kellyVersion: 3.0.5716

✓ Awful customer serviceI established an account in November 2017, I was promised a $100 bonus offer if I did one of two things. Which were either direct deposit of $500 or more OR utilize bill pay 2x a month. I utilized bill pay more than 2x and never received the $100 offer. I contacted the bank that I established the account at and John the manager told me I did not meet requirements and was not helpful to me whatsoever. I asked for the district managers information and contacted her and that was not successful either. She returned one phone call and I missed it and called her back a few more times and my calls or issues were never resolved. I later called customer service and got transferred around and finally was able to speak with someone who confirmed that I did meet requirements and I would receive my $100 within 45 days, I asked her to please put notes in that i did in fact meet requirements so that I didn’t get the run around again. After 45 days I still didn’t receive the offer, I went into the bank and spoke with the Manager Bryan. He told me he would do some research and get back to me. He was very helpful and efficient. He got back to me in a timely manner and let me know he was able to only give me $50 because the only way to get the $100 was to get direct deposit. I was not happy with that because that’s not what I was promised. I was very disappointed in the customer service I received from U S Bank. I felt like I was lied to from the start..SO1010Version: 2.30.32

✓ December 2020 App UpdateI am very disappointed in the 2020 update. On the home screen I only have 1/3 of my screen available to view my accounts. The top 1/3 is a Covid notice and a button to open more accounts. The bottom third is a banner and an insights section. I wold like to be able to acknowledge the COVID notice and have I go away from the Home Screen. A simple button on the menu would work for new accounts. I would also like to be able to hide the insights section since I don’t use it. When viewing my accounts I used to be able to scroll down to see my transactions. With The update I have to push a see more transactions button for no apparent reason. They have also made the fonts larger so the information takes up more space and since they made less space available I have to do a lot more navigating just to see my account information. The new color scheme has made the information on the screen stand out less. Overall I have always liked US Bank and I thought their app is one of the best. This latest version has made it a lot more difficult to navigate so I’m using it less. For some reason they took a great app that worked well and changed it. The result is a less user friendly experience with a lot more scrolling and clicking to see the same information. In this case a step or two back would be an improvement..I Reviewed It 1492Version: 3.0.3257

✓ USBank appI give this app a big fat ZERO stars!!! Unfortunately I can’t submit this review without selecting a star :(. I would love to give it zero stars if that were an option...... In plain English, “If it isn’t broke don’t fix it!!!!” …... The app was fine the way it was before this last update!!! The background was switched from an easy to read beautiful blue with white numbers and letters to a hard to read bright white background with black numbers and letters. Unfortunately, now it burns your eyeballs out with bright glare and the payment area takes twice as long to maneuver through and it’s very inconvenient to use!!!! Also, there is no option in which to select the background that you would prefer in which to operate your app. I would prefer it the way it was, not the way it currently is!!! Do us all a big favor and please put it back the way it was before you messed it up, also, please fix the bill pay section that you messed up as well!!! This app update gets two thumbs down!!! Please, stop messing with the app and put it back the way it was!!!! Thank you!!!!😃also….. the payment for the credit cards is messed up now as well!!! When making payments to the credit cards the payment used to show up immediately…. Now it doesn’t show up for sometimes days….. it makes record keeping so much more difficult after the change to their payment processing!!Two thumbs down!!.Former weather checkerVersion: 3.0.6542

✓ Why change is not always better.I consider myself very functional in modern device technology. I typically have a very change positive attitude. However, I am tired of change for change sake and not happy with the new update. I don’t know why developers think a new update means change everything and force end-users to re-learn how to do the exact same functions as the previous app. Make it look better, add more functionality, add greater security....fine, awesome but why reconfigure every thing on the surface. Now I have to muddle through figuring out a NEW way to complete the exact same tasks, only now with new bugs and reduced speed. It now takes twice as long to pay bills as the previous version. If you’re going to make me watch the infinity circle spin whilst the “new and improved” app navigates it’s program; at least you could program some upbeat elevator music to pacify my impatience. The new steps are different and not intuitive at all. The problem is I have no other choice of apps for US Bank so I’m stuck suffering through inept app design created by developers that apparently don’t use banking apps. Of course don’t get me started on now being forced to wait through the many updates inevitably coming in the hopes of correcting bugs that had already been solved in the previous version. By the way; “faster app” may need to be addressed in your advertising before some ambulance chasers decide they can make a few $ for false advertising..DsanterVersion: 3.0.10

✓ Could use some work.The app is ok in general. Don’t like that it’s really difficult to figure out what your actual theoretical balance is. Pending transactions and deposited checks are not totaled up anywhere, so you have to do some leg work. Sometimes checks and deposits are shuffled so that it hits the account on the same day in just the right order to generate an overdraft fee (at least it seems that way). The message on the check deposit screen asking if I have a stimulus check is out of place for a corporate business checking account. Hate to say it, but I have a bunch of business accounts at Chase and they don’t seem to have these issues. Also, why is it that every time I deposit a check for a larger amount it goes into manual review and there is no hint of a pending deposit anywhere. The only way for me to tell if a deposit was made is to make sure email alerts are on and check email for verification that the check was in fact deposited and it is being reviewed. Sometimes deposits don’t go through, or I forget to click “deposit” the second time ( after I just clicked the button in the app anothe pop up comes up and asks again). It’s difficult to verify that all checks have been deposited if I’m doing 5-10 at a time..Vlad783767Version: 3.0.5716

✓ Very poor app!!This app has been failing me for years. It either crashes or can’t log in at least once a week, and despite constant feedback and surveys, this still hasn’t been fixed. The coding problems extends beyond crashes and cutesy “Oops! Something went wrong wrong!” error messages, though (Yes, US Bank, I can see something went wrong, thanks). I just recently discovered when setting up a money transfer to an outside account that the app won’t recognize an underscore as a valid character for someone’s email address. Guess the millions who still use underscores for emails won’t get any notifications that money’s coming their way! Hope it’s not important! And, as a cherry on top of the I.T. Fail Cake, I had to write this review on Apple’s App Store because the in-app feedback was programmed to write white text on a white background, rendering anything I typed invisible. Who seriously isn’t double-checking these things before they release them to consumers??!! I’ve stayed a US Bank customer for decades now, but these constant app problems are seriously making me contemplate switching all my accounts to a competitor. Convenient? No. Customer oriented? No. Focused on service? No. Get it together, US Bank, these things still matter in the 21st century, and your app only shows how unwilling-or incapable -you are to see what people want and need..Mike noodsVersion: 3.0.1047

✓ Works well … until it doesn’tI have used Zelle for several years and assumed it was fool proof since it transfers funds between banks. Well, twice now I have had issues that took almost a month to resolve. If Zelle or your bank, for any reason has a question about your transfer, they don’t do it. I was never notified. There is no way to contact them. The matter must be dealt with by your bank. I have US Bank and BofA. Both of their initial Customer Service Reps did all they could but it became clear early on that they have no power. The Zelle departments within both banks do not communicate with the customer (even though it is my money!) nor with their own Customer Service. Zelle department’s have their own protocols, timelines, and process. I was told that I would automatically get a response within 45 DAYS! Yes. They keep your money and there is no recourse. My recipients were each accused of running a scam and getting the money because on the banks end it said “Funds Had Been Deposited” which wasn’t true. I asked if the Zelle department speak to the recipient’s bank officers to verify the funds were not deposited. Answer was NO because they communicate with no one. Both times my funds were eventually redeposited into my account weeks later. Meanwhile I had to either try Zelle-ing again and risk more loss, or find a time consuming alternative. I no longer utilize Zelle for anything over 1k. Use knowledgeably. I like Zelle. When it works..QPitt66Version: 3.0.6307

✓ OK, not great, getting worse.I’d like US Bank to be integrated with commonly used money transfer apps like Venmo and PayPal. Zelle is inconvenient for a variety of reasons. I’d like the app to be better at offering loans with excellent rates, but not stop there. Connect me with vendors and businesses in my area that offer services I need like home renovations, HVAC, car sales and other large item purchases that I might choose to finance. A better section about rewards for my USB CC would be nice as well. I’d also like the app to teach me something I don’t know about finances and the economy, both good and bad current facts. The balance on my accounts is a given. The menus are getting cluttered and seem to have more of what USB would like me to see, then what I need to manage my accounts. The search functionality is very bad, making it useless for managing the many transactions and over my various accounts. I recently complained that the best, most expensive, credit card offered through USB is extremely subpar in its perks and rewards. The rep transferred me to another card and wiped out over 400K miles I accumulated. I filed a petition over two months ago and never heard back. We were saving them for a family trip. I’m not happy about that and losing faith in USB. I might start shopping around for better baking services soon..IlanchusVersion: 3.0.5941

✓ If you don't have to use this bank, DON'TAs a server I receive my credit card tips the following morning on a prepaid debit card through US Bank. I have to get my tips this way because my workplace chose them. I used to have to find an atm or physically go into my bank and do a cash advance to get my money to deposit into my personal checking account. You can pay bills with the prepaid card, but you'll pay a fee, like $3 to $5. About a month ago, work announced that we could now transfer our money from our USBank card to our own bank. AMAZING, just what we had been wanting! In reality, you can't do it through the app, only on their site which is always down. FOUR times last week, I either had to wait several hours to transfer because the site wasn't responding, or even the next night. Even today I've checked the site several times to transfer my money, but the option isn't even coming up. The app crashes constantly and the site is no better. If you aren't stuck with this bank like I am, find another bank, there are far better banks with far better services. PS, they keep offering me a savings account with "competitive interest rates" but it's actually .01%. That's right. Point zero one percent, not even a full percent. Ally, Capital One, and Paypal all offer 3.5% at least. This bank is a joke..Greenie247Version: 3.0.5767

✓ It took a long time before I could deposit more than $250I couldn’t believe it took over eight months before I could deposit more than $250 a day. On the mobile banking. It wasn’t until I had over $125,000 in the bank. And I could not get anybody to raise my limit on my daily deposit. US Bank been paying auto paid to this company for over eight months too this bank. And still on your putting A hold on the deposit ! Once I was working out of state and my bank account was with Union bank and they just started this mobile deposit payment and I had similar problems of the amount of deposit I could put in. But after four months, I was able to deposit a couple thousand dollars.. I paid off my mortgage out of that hundred and $20,000 leaving my account with close to $50,000. And the bank right now. But at least I can do the mobile deposit! Because I am handicap at the time and can’t always get to the bank to deposit it directly it’s very convenient now. I’m able to deposit over five or $600 a day. But that’s because I have $50,000 in the account. I still think that they should work on. enlarging new accounts deposits instead of saying you can’t deposit more than $250 for over eight months.Mountain man goes to shopVersion: 3.0.6375

✓ App needs much improvementI’ve been a long time customer of US Bank. The original app was very simple to use and never gave me an issue. I actually bragged about it to people. Ever since they kept updating it I’ve had so many issues with it. It freezes, it says my password is incorrect (which is wrong because I’ll go on desktop and use online site and log in with the same password and be able to get in), or most recently it only allows a read only version. I do 99% of my banking as mobile banking. Not only to check my account balance daily but to do transfers, pay bills, etc. Without a functioning mobile app this has become very frustrating for me and I’ve considered switching banks entirely. It doesn’t seem like anyone else is having an issue whom I’ve contacted at us bank so maybe it’s just my phone. I have an iPhone 8+. Yes I can use the desktop version online, but then why create a mobile app at all? The developers need to change this. I couldn’t even do your $10k giveaway contest this past Christmas (if you use your mobile app you’re automatically entered each time you use it) because everything was read-only!! I’ve tried everything possible and still to no avail. I will try re-installing this app again for the fourth time but my patience is wearing very thin. Get your act together US Bank..Lakim83Version: 3.0.1051

✓ Failure to workAre used US banks phone app for at least two years and I am extremely frustrated enough so that I’m considering changing banks. I need to be able to make deposits from my home. This used to work but this spring things changed. When taking a photo of either the front or the back of my checks I will get a message to move closer etc. but eventually nothing would happen even when I press the try again feature. I use the dark background for example my office chair is dark blue but that wouldn’t work so I took it upstairs where we have a couch with a blue denim cover but that wouldn’t work so then I use the try it yourself feature and guess what that worked. But that’s not the end of the story after being able to make these remote deposits for over a year s uddenly this summer nothing would take. The little connecting wheel wheel just keeps spinning around and then eventually there be a failure notice. Yet at my home nothing had changed. I use the same phone my router is maybe 30 feet away that hadn’t changed. Due to Covid I’m a very high risk I’m 71 I’ve had a stroke major cancer operations and diabetes and I am 15 miles from the bank so what good is this app that now just doesn’t work for me? What do I have to do to get an app that actually works? I would rate this app with a zero if that was possible. So far no one at the bank has offered any viable solutions..Len in new richmondVersion: 3.0.6542

✓ App was getting better, then Zelle happenedThis app was improving on itself the last year or two, but recently they switched to Zelle for sending money, and its utter crap! First, I can’t directly send any money to my external secondary credit union accounts because they are not part of Zelle’s stupid member bank list. So if I want money in those accounts electronically, I have to write myself a check and then deposit it on my credit union app. Second, you have to create a separate account with Zelle if you want to manage any money sent beyond pressing send - and the Zelle app crashed twice in 10 min, once when I was initiating a send. Third, you’re just sending money to a phone number, not to an account, so it’s totally insecure ( FYI - you can’t cancel or freeze sending money if you mess up, so don’t mess up the phone number or your SOL). Not to mention, if I wanted to send money to another person, I just use Apple Pay or Venmo, which are both better operating wise, and more secure because it’s not just a phone number. Zelle is total crap and because of its uselessness and US Bank making it the only way to send money (before you could just transfer to external accounts in a few days), I’m going to be shifting away from US Bank as my primary account, and maybe even as my primary bank..BigPapa52Version: 3.0.9

✓ Sometimes FunctionalI don’t usually give less than 3-4 star reviews but lately this app has given me a few headaches and wasted my time. A few times in the past six months, while depositing checks, it has locked out my ability to deposit the check, saying that the picture of the back was actually the front (definitely was the back) and wouldn’t let me deposit the check for that amount after signing back in later, so I had to go in to the local branch to deposit it which negates the whole purpose of electronically depositing a check. I have noticed in the last two weeks (late September’21) that it hasn’t been updating my debits in a timely manner so it seemed like I hadn’t paid certain bills but it finally caught up a few days later AFTER I spent time on the phone with the billers to ascertain that it had indeed been paid. Less important, but still annoying, the search function is great at coming up with irrelevant things and the insights are mostly not insightful. When it works, it does what I need it to, but when it doesn’t, it wastes my time instead of making things easier. Thankfully my local branch manager is very helpful and has told me to call so she can help me and see firsthand what’s wrong with the app in the future in order to get things fixed..Bikergirl80Version: 3.0.4807

✓ Accessibility needs to be improved stillSo one update later and all of the sudden the app is still having problems with voice over on iOS iPhone devices to a point. I don’t know what happened a few days ago but I will say this. The US Bank app was working perfectly with voice over until I discovered yesterday that after logging in voiceover stopped working with the main interface. I had to call US banks online mobile banking phone number twice just to get a ticket submitted. Why the first customer service representative in online banking didn’t do this really surprised me. Especially when I brought up concerns about accessibility and what I was using. She then had me uninstall the app, reinstall the app after clearing safari history, logging in, and then it worked. She then help me close the app, and then re-launch it. After I re-launched it, voiceover stopped working. Does anyone understand that voiceover needs to be worked on when it comes to this application? Or am I the only smart one here who knows what’s going on with accessibility!?! She also asked me if I could use a web browser on my computer. I explained to her that the US Bank website has not been set up for accessibility for a number of years and I have complained about this for over 10 years. So is the app going to behave the same way?.Themusicman08Version: 3.0.2272

✓ Annoying AppMobile Deposit in the US Bank app frustrates me every time I try to use it. [edit] BUT huge thanks to US Bank for finally removing the requirement to write “for deposit only” under the endorsement!!! [/edit] The over-automated check scanning UI is poorly conceived and prone to failure. It shows an approximate size field into which to fit the check, but demands that you “Get Closer” when you’ve already properly positioned your phone. Then it snaps the image *while* you’re moving closer, which results in a less sharp image than would have been obtained by anyone who’s used a smartphone camera before, if they’d been allowed to capture it manually. Then, the app transmits the images to the bank, and they are rejected. The app has now reset some of the data you put in for the deposit, so you’ve gotta re-type that stuff before proceeding. Other banks have had the mobile deposit system down for years, without any of these hiccups. Please, US Bank, offer an easily accessible manual camera mode, and scrap the For Deposit Only sensor, because you obviously don’t have the programming chops to fix it. And OY with the banners for Zelle and ApplePay! Who needs to be reminded about those things every time they log in to view their accounts? No one! Don’t get me started on slow response time between pages, incomplete or unavailable data, failure to show pending transactions which are days old, etc..OttonomyVersion: 2.34.31

✓ App is Good but needs a few tweeksThis is the second review. On the whole it is good but they made a change that has got me spitting mad!! If you deposit a check on the app you are no longer to see ALL the photos of the checks you deposit so take your own photo. Some are viewable but it isn’t as simple as tapping on the transaction in the list of transactions. You have to go through the assistant to get to the search window. And don’t bother speaking your request. It isn’t that smart yet. I even called the ever present 1-800-like-I-care. The Rep wasn’t able to tell me how to see the check on my end. She was able to tell me the information I needed. I was nevertheless an very frustration hour of time I won’t get back. It functions well for what i need. I would like to set it to stop asking me for my thumb print. My other apps don't. I like the size of the numbers in the “Send money” section. However they are “find a microscope” small in the transfers section. I am angry that I can not deposit money to my friend’s account any longer. She is also my landlord. She refuses to sign up for Zelle which makes it hard on me as it means trip to the branch and standing in line. I finally had to order checks. I have to use checks in decades! The mini pack of 50 will last me for decades to come. All in all this app mets my needs with the exception of transfers. Depositions is extremely difficult with a phone camera. It told me to use a darker back ground. It was on black!!.KarenkerbaVersion: 3.0.5582

✓ Bill pay app- Why does your bill pay app require an account number field that only accepts numbers in order to set up a new vendor or recipient?? There are many vendors which don’t use account numbers for their customers, rather they use a name or a combination of letters and numbers. This requirement also precludes us from setting up an individual check recipient. - Add a “Pay” button right next to where you enter each vendor payment so you don’t have to enter an amount, then scroll to the very top or bottom of the vendor list to push “Pay” - Add a search feature to the Vendor list. Main Mobile banking app: - Too many clicks are required to get to a specific account. Have the accounts available right from the initial home page so you don’t have to click “Dashboard” and then click the account you want. - Make viewing the face of a check easier (without having to scroll to see the face of the check) when you click “View Check” in the account transaction list. - The app duplicates certain transfers between accounts in error. This has happened on 3 different transfers I’ve made in the last month. - Navigating from page to page in the mobile app is commonly very slow (waiting for pages to load); also, the app commonly hangs up and I have to log in again..MlccsfdVersion: 3.0.6492

✓ Untrustworthy - Bank account hackedMy bank account was logging me out constantly today and then suddenly hacked and my password was changed. I had to call the online banking department and was bounced from representative to representatives for over an hour between the fraud department and online banking department. I was able to change my password and regain access through the website and mobile verification, but the online banking department decided to lock me out because all of my accounts are now considered compromised. I need to visit the branch tomorrow to get all of my accounts deleted and reopened, receive all new cards, change some direct deposit info, close the checking account associated with the direct deposit, and then I might get access to online banking again. My password was not easy to guess and they will not investigate how it was compromised. This app is ridiculously untrustworthy and I could have lost thousands from my checking and my credit cards are now considered compromised. I feel like I can never trust that my money is safe in any bank ever again after this. I had a security deposit for a new apartment due today and I no longer have access to my bank accounts or credit cards. Do not use this app, you could easily be robbed and they will not investigate. I didn’t receive any reassurance that this will not happen again..LockedgtVersion: 3.0.4506

U.S. Bank Mobile Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact U.S. Bank Mobile Banking.