U.S. Bank Mobile Banking App Positive ReviewsU.S. Bancorp

U.S. Bank Mobile Banking Positive Reviews

4.7
4.78945 star

Total 24 Positive Reviews

U.S. Bank Mobile Banking App User Positive Comments 2024

U.S. Bank Mobile Banking app received 24 positive comments and reviews by users. Can you share your positive thoughts about u.s. bank mobile banking?

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U.S. Bank Mobile Banking for Positive User Reviews

Thank God for this App!With Covid things are hard enough. I am self employed and get checks randomly and sometimes more than one at a time and I live in a rural city. Our bank has been by appointment only since the beginning of COVID and the drive thru lines can be very long......so needless to say this app is a godsend! It’s very user friendly and has helped us to not worry about getting checks deposited. I only wish I had started using it sooner! I do miss my US Bank friends but I’m glad everyone is being safe! Thank you! As of late this app has not been working well. Many times it has required me to change my password for the reason that I have logged in wrong too many times when I have not logged in at all. That is frustrating!!! Also lately I am not able to deposit checks when I sit down to do so before the end of the day. It says system error on your end try later. This is very frustrating as I did not go to the bank before they close because I rely on the app. I’m not sure what has happened with this app as it used to run great………frustrated with it lately!.Version: 3.0.4807

US Bank AppVery good App and very good Bank. I’ve been with the Gypsum, CO Branch since 2008 and I have no plans of ever leaving! The Gypsum,CO Branch treated us like family from the very beginning. We bought a house in Grand Junction but kept Gypsum as our home bank even though we use US Banks in Junction the most for depositing a few checks. US Bank is by far the best!! Great App and bank. US Bank has been very good to me and my family! Love you guys! Great app!! I appreciate everything!!!👍 I love you guys!! ❤️💕Love it!! The Gypsum, CO is the best branch and US Bank is the Best in the WORLD!! It’s awesome!! I love my Branch and every US Bank I’ve dealt with! I feel like I’m in good hands and they have advised me on all different kinds of things that was all good advice. US Bank is always Family to me! I just used a Bank Check to consolidate debt. What a great Bank!! Keep up the awesome work you guys do for us please. Best Bank I’ve ever had in my life. Love you guys!! The best bank out there! Awesome Bank! The best there is. No comparison to any other Bank!!👍❤️ Awesome for sure!!👍👍👍 Love you guys!!❤️❤️ Best Bank in America!! Awesome remote check pictures deposits!! Best bank in this country!! Aidan at the branch on White Street in Grand Junction, CO is Awesome. He’s nice, helpful, honest and very knowledgeable! Great bank!!.Version: 3.0.5941

The USBANK APPI like using the USBANK app. It is convenient and easy to use. It is very consumer friendly I am not a very good technology user. The USBANK app made it very easy for me to deposit my first check electronically. Sending money through Zelle using USBank is easy and convenient. I like the services that USBank provides to its customers making banking through them very easy non technological people like myself. Thank you USBank. I have been a USBank client for many years and I am impressed with the new services they offer. Everyone is friendly and efficient. About four years ago I broke my right arm and I was unable to write checks to pay my bills but USBank made it so easy to pay my credit card bills electronically. I will be eternally grateful for this convenience. Thank you USBank. I really do not have anything more to say. I am very happy and comfortable using the USBank app. Thank you. It is so easy and convenient to send money with Zelle through USBANK. It is also very fast and worry free. I feel very comfortable doing this transaction through USBANK. I just transferred money from one account to another and it was very easy. The convenience of not having in person to the bank is really worth it. Thank you. Every time I send money through Zelle I am amazed how easy and efficient it is. Thank you for great service..Version: 3.0.6375

The US Bank app has sucked for months nowMy husband and I have banked with US Bank for over ten years, and that’s the only thing keeping us there. We hate to start over with a new bank at this point, but half the time we can’t even manage our own money because the app is always giving errors or crashing. It’s frustrating when you have 3 checking accounts, 2 savings, 2 credit cards, and a recently paid off auto loan, but you can’t make simple transfers/transactions in the app whenever you want to because something is always “wrong on our [us bank] side.” Another frustrating thing - my husband hasn’t been able to use his app for quite a while because it won’t recognize his cell # (when verifying at login) as a valid #. He has called customer service multiple times and no one has been able to help. So, he has to do the super inconvenient and login on a desktop if he wants to view balances or anything. Basically, whatever major change (there has had to be one, because we Never had trouble before), was made in the last six months or so needs to be fixed ASAP before US Bank starts losing long-time account holders..Version: 3.0.814

Sometimes new isn’t betterI find this new app much more difficult to navigate than older one. Promotional options delay input. The flashing or fading and then bright screen, is uncomfortable on eyes. Added comments : In addition to those noted, the ability to transfer from my checking to pay credit card requirement to make multiple steps and process through bill payment vs transfer is unnecessary. Obviously I am in the minority as the ranking for this app is #1, but if I had not been a customer for over 35 years, I would change banks. I do not have access to a brick& mortar bank so depend on online banking. As a member of a military family with frequent moves, the access to my several accounts has made this vital, but the “ new “ changes are Distracting and excessive. Too many “ options” on side. I have no desire/ interest in any additional info or offers. Thank you for asking! Now finding problem logging off after transaction..I have to remove app and reinstall. Same as above. Continue same input..prefer simpler app..have no interest in options listed on side,thank you…customer over 35 years. Continuing..really dislike all options for information or services on side!.Version: 3.0.6492

This app is getting better!Update. They have been making improvements and it’s getting better. When using the app I always get a pop-up to rate the app. Super annoying. Well today at 8am on the third when I need to pay bills the whole online and mobile banking sites including the app are down for maintenance! What other bank would do that to you at the first of the month when you need to see your check deposited and pay your bills? I have used BofA for years and their online banking and app keep getting better and better. This one is a dud. Please make the bill pay remember special notes that you have to write in every single month for the check memo. I need to put a routing number and account number on each time instead of storing this with the biller information. Also the available amount doesn’t deduct the upcoming bills you have scheduled so you are always having to remember how much you’ve scheduled and subtract it from the amount. I can’t think of all the little things that annoy me right now with the app but there are a few more. Wish I could pay my bills..Version: 3.0.4807

UPDATE: GOOD NOW! If an app could mimic stubbing your toeFirst review: This would be that app. It never saves any information and it constantly refreshes the tutorial, despite the fact that I've had the app downloaded for over 2 years. The fingerprint scan never saves. There's a useless "remember my info" option that has yet to work. I hate this bank and I hate this app. If I didn't have a line of credit with them I would have switched to a credit union ages ago. It's like being in a relationship with a manipulative troll who always lies. New review 2+ years later: the improvements this app have made are far and away some of the most promising changes I’ve seen in any app I use. Face ID always works, the widget on my screen linked to my USB account is always updated, I don’t have to constantly reverify my credentials when I link this to other financial apps, and there are new features like AI recommendations about how much you could put away in savings based on automatic transfers. My financial health has improved too due to the credit simulator option on the USB website, and I wouldn’t have known about it without the app. So so happy with these changes! I don’t plan on getting rid of USB any time soon now 🥰.Version: 3.0.3492

Such An Amazing Interface!I’ve been a US Bank member for years, and my favorite feature of the whole company, is its seamless Online Banking System. I’m not someone who typically leaves reviews, but this is an app I will happily make an exception for! US Bank has streamlined the process of managing and moderating your account through this app. The interface is extremely easy to navigate and put all the most important information right in front of you as soon as you log in. There is no digging around or wasting time sorting through countless tabs, just to ultimately not end up finding what you’re looking for. The homepage provides clear insights into your transaction history, allowing for quick and easy comprehension of where and how your money is being moved around. On top of that, the app’s homepage takes advantage of the smartphone platform by providing convenient shortcuts for using the most popular online banking tools. This is excellently performed through implementing small, easy to understand, button shortcuts located at the bottom of your screen, ingeniously positioned so they are out of the way, yet still readily available, and oriented so they will never block any of the important information displayed on the homepage. Overall, this app is beyond what I would ever expect from any large bank. And having superseded my expectations, I would certainly recommend it to anyone using US Bank without a doubt..Version: 3.0.3482

Glad I stayedWhen my current back changed to US bank I was not sure I would stay. I had many questions how will this effect my money? Is my account safe? What if they lose my money in the process? What’s all this “on line banking” and is it safe. US bank kept me informed every step of the way. I could easily call anytime with all my questions and the were answered by a human. Well it’s been about a month and I’m well settled in and feeling secure about my account . The new branches in my local grocer is right there if I need them. The in line banking is a breeze and I’m am so not an “on line” person . The menu is easy to navigate and I do all my banking right here at home most of the time . I can even pay my bills from the banking app. And of course if the kids need s little help I can transfer money in a matter of minutes. My husband has even moved over to US bank seeing how easy it is for me. I recommend US bank to everyone who wants an easier, safe and friendly way of banking . Edit on 9-9-23 I’m stuck in the parking lot at my dicoyrs office with a dead battery. AAA IS HERE to out in a new one but I barely have enough to cover the cost . With a few taps on my mobile phone I could transfer $ from my savings to my checking and I’ll be on the road in just a few minutes..Version: 3.0.6492

Doesn’t work half the timeJust opened an account, my deposit of cash was pending...for a day! Then tried to deposit a check, pending for four hours, closed the app. They’re having problems with their Internet. This app shuts down my speech to text after 3 words. Just changed my rating down a star for that! They bragged at the bank how they keep up with all the technology... yeah... Not up here in Quincy, Ca. They use Verizon who has HORRIBLE SERVICE here, and doesn’t seem to care! The police and hospital use their service, so don’t get hurt or need a cop! US bank needs to give their banks and apps a DECENT internet connection and complain BITTERLY AND LOUDLY when they don’t get it! 3 days to deposit a check by phone is a bit anti-customer! F-d entire login now! Just deposited a check by phone worked a lot better than I expected! We’ll see if it actually gets deposited… It’s sizable. No instructions for the back of the check, the app just automatically send you to the back side to take a picture. Deposited the check, quick and easy! app now takes the picture for you! All accounts visible now! Up 1 star!.Version: 3.0.5543

Deposited my check through my online USBank banking app!I just deposited a check for the FIRST time while I was logged into my USBank account. I can’t believe how smooth the process was. I’ve been told by others that you can deposit a check just by taking pictures of the front/back of check but, if I’m being honest, I didn’t entirely believe them. I thought it’d either be too complicated or it just simply would not work. I have MS and have been ill for quite some time due to a bad MS relapse. So it’s challenging sometimes to leave my home and get to the bank, especially since I live several miles away from the nearest location. I finally decided to navigate through my USBank account to see if I could possibly find an option to deposit a check via my USBank account online and I found it. I was a little hesitant to try it because I’m not the most tech savvy person but decided to at least try. It literally took me less than 30 seconds for pictures to be taken of the front/back of the check and to confirm the deposit. I was shocked because I certainly did not expect it to be such a simple and quick process. I’ll definitely use this feature in the future! Thank you for providing such a convenient option for depositing checks into my USBank accounts..very appreciative!!! 🙂.Version: 3.0.6307

Decently Good with a Couple BugsI really like the ease in using the US Bank mobile app for all my banking needs. I ah e the ability to make transfers between my accounts, deposit checks using mobile deposit, check my credit score and associated reports and even apply for a loan without having to step foot into a physical bank location. The one downfall I have noticed is that at times, specifically during the overnight hours, some transactions that are pending will disappear from your pending column and the funds spent at that store will appear back in your actual account. However, this is typically corrected by the next morning after the transaction has been fully processed and the funds have been withdrawn from your account. First time I noticed this I thought I had figured my account balance wrong so I double checked and figured I’d call a bank in the morning to discuss. Next morning it was corrected before I called. However, if I didn’t keep my own ongoing transaction register, I could see how this would cause people to go into sheer panic mode and even end up getting an overdraft fee. I’m not sure what causes this glitch to happen, but would like to see it fixed at some point. Outside of that one issue, this is a great mobile banking app and an even better bank to do business with!.Version: 3.0.5807

Jeanne & Charles BateyWe have had the pleasure over the course of several weeks to work with, via telephone, US Bank representative “Dan” ( Employee ID DJFINK1). Dan has helped my husband set up Zelle to do a monthly interbank transfer. As senior citizens we have been quarantined in our home since the start of the pandemic, but wanted to insure that our monthly banking transactions occurred. We were told about the Zelle application by our millennial daughter and have been learning how to use it with Dan’s help. We now have a monthly transfer between two banks (US Bank and Chase) set up and are confident it will meet our needs. We could not have done this without Dan’s patience as and expertise. We had several initial “glitches” that Dan was not able to initially resolve. Therefore, he has to set up repeated times to call us until the problem was resolved. He advised us when he would be calling back and always promptly did so over the course of several weeks. He was generous with his time and courteous when answering our questions. He is a wonderful customer service representative of US Bank..Version: 3.0.1839

Unacceptable appI am very disappointed with mobile deposit app. First, I used your system to photograph my check. Of course your app stated “Success”for both front and back. I trusted my check was accepted and credited to my account. Several days later it was declined because photos were too poor. I had already written across the front of the check” deposited by mobile phone....”. After I deposited the check, I saw instructions somewhere that the check is not officially accepted until some later date. That info should have been on the main page before one deposits a check. I am incensed. I am hoping I can still deposit the check even though I wrote the above words on the front. I will be absolutely disgusted if I have to return the check to the issuer and wait weeks while they stop payment and reissue the check. It is always remarkable to me how designers of these apps miss important steps and details to make sure the users are not confronted these problems. Put the explanation about not destroying or writing on the check on the main page!!! I am incensed over this. I am continually confronted with problems at US Bank. You people are totally unresponsive and unavailable to your depositors. I will be changing backs shortly..Version: 3.0.4506

Banking is easy and worry free; I can do everything from homeThis is the first bank I’ve ever worked with and with how they treat the people who use their business, this will most likely be the only bank I use for the rest of my life. I always hear complaints about other banks, like availability, problem with cards, accounts, no one caring, or rude service. When I hear this I always say to use US bank because they actually care about helping you. I have really bad anxiety, I’ve been working through it, but going into public places has been hard and making phone calls with the worry the worker is going to be rude, also works up my anxiety. Using this bank I have never had a rude worker talk down to me and with the app I can deposit my checks at home. It’s so wonderful. I never have any problems, they listen and take care of your needs and questions, and I don’t know why you’d choose anywhere else when US bank has buildings all over the US. The app itself is god send and makes life easier. With just a couple taps I can lock or unlock my account, order a new card or new checks, deposit checks, check my monthly spending, switch money from shared accounts with just a click, etc etc it’s awesome and I don’t have to drive to the bank..Version: 3.0.5473

From the Bank on how to fix the deposit function. IT WORKED for ME!Please ensure your cookies, cache are cleared and your browsing history has been deleted. You may do so as follows: -Open Settings on your iPhone. -Choose Safari. -Tap Clear History. -Tap Clear Cookies and Data. - Ensure that JavaScript is enabled. - Ensure Block Pop Ups is temporarily turned off. - Make sure that Cookies are accepted. Please also ensure you have the latest version of our application. You may do so as follows: -Launch the App Store by selecting the icon. -Select Updates from the menu bar at the bottom. -If the application needs to be updated it will appear on the list. If the application doesn't appear on the list, it is already up-to-date. -Select the U.S. Bank Mobile Banking application and select Update. If you continue to experience difficulty, our Online Operations group has informed us that customers have corrected the issue by doing the following in this exact order. 1. Delete the application completely from your iPhone. To do so, hold down the application icon until it begins to wobble. Then tap the X that appears and confirm deletion of the application. 2. Turn off your iPhone. 3. Wait 5 seconds and power on your iPhone. 4. Reinstall the application from the App Store..Version: 3.0.6375

Best Mobile Bank AppI’ve only had two bank accounts my entire 28 years. First with Bank Midwest and it was the worst few years of banking ever. The mobile app did was like using windows 98 in the year 2010. I have had US Bank for several years now and besides being one of the best banking institutions around, even though I’ve only had one other account, I can say this because I come from a large family and every single member uses US Bank. All my siblings, parents, grandparents, cousins, aunts, and uncles. The mobile app is so easy to use and it’s not confusing at all. The moment you log in your accounts are listed; if you have multiple they are all right there as soon as you sign in. There are not many buttons to click so it’s easy to navigate to what you need. I will forever use my mobile app for all my banking needs; you can even upload a check. I still like to go into my banks building to do some of my banking because I love to keep up with the staff. But as far as mobile banking apps go this is the one to have. So, if you don’t have US Bank as your banking institution I suggest you take all your money out of the bank you use now, head to the nearest US Bank and open an account ASAP. Then you can have access to the best bank and the best mobile banking app!.Version: 3.0.3492

Best bank, was the best banking app, still worth it.Update: they fixed it!!! Love this app. Intuitive, smooth, fast, capable, visually coherent. Get this app, get this bank. Love it. Original: I used to love this app. It used to be smooth, intuitive, simple, efficient, and capable. I hesitated doing mobile banking but I loved using this app. The latest changes have made it much more difficult to navigate - opaque and difficult to click through - and have removed some of the important features of the previous versions, like seeing what your balance is on a credit card when you’re deciding what sized payment you want to make. It’s a lot clunkier than it was, sadly, BUT, it’s still way ahead of others, as is the bank itself. We use a few different financial institutions and despite the frustrating changes they’ve made to the app and the bank itself, USBank is still my favorite. For now. We’ll see if their next steps make it better or worse. For now, still super worth getting this app! And it really is our favorite bank. Just worried they’ll make more changes and thoroughly muck it up. Here’s hoping they preserve what makes them so special. Anyway: get the app, it’s way better than the others. Just not as good as it used to be..Version: 3.0.5014

Not customer friendlyUS Bank has "upgraded" this app by increasing the frustration level for its customers. Yes, people should keep a record of their transactions and balance, but in today's era of instant transactions, there is no reason why a bank cannot provide very accurate, up-to-date information. By not showing available balance information, one begins to question the motives behind US Bank's change. You can only hope that it was not born of a desire to increase overdraft fee collections, but in today's times, such an assumption might be overly naive. As others have mentioned, the requirement to use a full log-in is also a step-backward. Security is important, but an unnecessarily rigorous log-in procedure is very frustrating. Surely, the previous PIN requirement was much better in terms of user friendliness. In close, I feel that US Bank needs to respond, and respond quickly, to ensure it maintains customer confidence. A poorly implemented app creates the impression that US Bank is not able to adequately address online banking needs, and in this day and age, that can be a devastating thing..Version: 3.0.5390

Why change what was working?How can an app be released when there is so much bugs to be fixed? I haven’t been able to login for a while now “ our system is not cooperating”. Yeah, for a few years now. Wondering when this após I’ll be revised and the bugs fixed. ——- The latest upgrade made a working app terrible. “Oops there was a problem ...” message pops every time. Login with correct user is and password turns back with “doesn’t match” error, when i was able to log in with the same credentials on my computer. Delete app, reinstall app, turnoff phone, power on phone... and after this step I can finally login to then when in rare cases it does login, I chose my account to deposit a check and after hitting done, choosing another option, like viewing another account, error messages shows again “oops we are having trouble ..” and then nothing works, not even closing the app and reopening again. Then back to uninstalling the app, reinstalling, turn phone off, power on, etc Why was an upgrade necessary when the previous version was working JUST FINE? Very disappointed with the new app..Version: 3.0.6492

Bill pay onlineI suggest to have this weekly on Friday’s to automatically total balance on billpay online to make sure we have enough time money or need transfer from other account. We are tired to figure out total balance weekly. We found other bank that they do that. We are considering to plan transfer and close this bank Account. Bec we kept asking this for 3 years. No improvement. No success. This is kind of people don’t listen.. this is 5th times you have not changed anything in bill pay online.. i put 1 star because you never change to put weekly total amount add.. not whole month You never listen my request.. I’m not happy with this.. i prefer weekly total amount to make sure i have enough fund or need more fund to add.. you seriously ignore this message.. which mean you are not doing your job correctly. All you care about yourself not customers needs. Same message. Repeat repeat This keep repeating. You never listen my voice. I said total amount every week. No you choose total whole month. Your own way. One day I will be leaving and close this account. You never listen.Version: 3.0.6250

#1 Bank in the United StatesWhy US Bank is an exemplary bank which stands above the others. I am a former US Treasury employee. During the last decade of my work, I led my team to investigate with all the banks in the United States. We contacted their Automated Clearing Houses to ask where SSA deposits credited. Some funds went to the wrong accounts. Bank of America and Comerica were the worst. They refused to provide necessary information to retrieve funds which had gone to incorrect accounts either through fraud or human mistake. US Bank honored their relationship with the federal government. They provided us information to keep check and balance for us. They returned the funds and so recipients received their money into the corrected accounts. There have been numerous times when the fraud department alerted me to scams or when my card was stolen and being used by the thief. I am pleased with their customer service at each location I visit. Every employee who has provided assistance related to me and our used assistance that I needed. Dana Finn in Springfield MO answered all my questions and offered solutions that worked. She also made suggestions to add to my wealth. I feel I fortunate to have a bank that is for US. Thank you for the excellent customer service throughout the years. I know my future only gets better with US Bank!!.Version: 3.0.6307

Failure to workAre used US banks phone app for at least two years and I am extremely frustrated enough so that I’m considering changing banks. I need to be able to make deposits from my home. This used to work but this spring things changed. When taking a photo of either the front or the back of my checks I will get a message to move closer etc. but eventually nothing would happen even when I press the try again feature. I use the dark background for example my office chair is dark blue but that wouldn’t work so I took it upstairs where we have a couch with a blue denim cover but that wouldn’t work so then I use the try it yourself feature and guess what that worked. But that’s not the end of the story after being able to make these remote deposits for over a year s uddenly this summer nothing would take. The little connecting wheel wheel just keeps spinning around and then eventually there be a failure notice. Yet at my home nothing had changed. I use the same phone my router is maybe 30 feet away that hadn’t changed. Due to Covid I’m a very high risk I’m 71 I’ve had a stroke major cancer operations and diabetes and I am 15 miles from the bank so what good is this app that now just doesn’t work for me? What do I have to do to get an app that actually works? I would rate this app with a zero if that was possible. So far no one at the bank has offered any viable solutions..Version: 3.0.6375

Banking & credit card CustomerI have several different banks I do business with and I use mobile apps for most of my banking needs. I can honestly say that Usbank’s mobile app is easier to navigate compared w/ others. I don’t have any criticisms or constructive feedback with regards to ease of use of mobile app. I do, however, have a concern with usbank marketing & promotions. Usbank notified me thru the app that I was eligible for a new 0% introductory APR credit card. A quick link redirected me to an easy apply page where my info was automatically inputted into the application. All my accounts w/ Usbank are in good standing, my credit is good, and according to Usbank, I was eligible, so I was willing to take a hit to my credit report to take advantage of the zero interest period. I had no reason to believe that I might get denied and therefore agreed to the terms & conditions thus allowing Usbank to do a hard credit Inquiry. A few days later, I received a letter from Usbank stating that I was denied credit and the reasoning is I had “too many inquiries” on my credit report. Bottom line is that I feel misled & inconvenienced. Although I have enough credit right now at a decent rate, it will be more difficult to qualify for a similar offer if and when another opportunity or need arises..Version: 3.0.2770


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