- 92.7LEGITIMACY SCORE
- 94.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Chilis App Complaints & User Negative Comments 2024
Chilis app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Chilis? Can you share your negative thoughts about chilis?
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Chilis for Negative User Reviews
✓ BruhOk so the food here is great, I’ll give credit where credit is due. But during the time of Covid-19 curb side pickup is the main way to get food from here. But online it showed have the menu and on the app we had to re order like five times. Very difficult. On top of that time before Covid we dinned in with our grandmother.. we ordered food each and the waitress took our order incorrectly and when they brought the food out they brought our youngest (6 year old) a huge meal that was meant for a family. We told the waitress that was incorrect and she still charged us for it until we got upset and had her take it off. Then the waitress came and sat down next to me and said (is your grandmother insane? I remember her ordering that” that ticked us all off and the waitress is still there but I don’t know her name..Version: 4.7.8
✓ OkSo the Chili’s app is ok. It’s easy to place an order and pick up. The thing is if you want to modify a plate you cannot do that on the app. So say I want fish tacos with no cilantro because I’m allergic, there is no way I can put no cilantro on the app. Also, say I wanted to loaded baked potato soup with no bacon guess what... YOU CANNOT MODIFY IT ON THE APP!!!! Annoying. You then have to call the store, wait 15 minutes for someone to pick up, then modify it.. wouldn’t it be so much simpler to have a section where you can add that?? If you take Chick-fil-A’s app and compare it to Chili’s app, it’ll be as if I (with very basic computer skills) designed the app. I’m sure Chili’s can do so much better but they don’t, why? Because maybe they don’t want to spend the money? Annoying. 😴.Version: 5.2.5
✓ Check-in brokenI like using this app to order food when I want to pick it up and take it somewhere with me. However, I have two issues. First, I have to add an item off the menu when using a reward. I cannot just add it from the rewards screen or at checkout. Next, when I pay at the store, and I wait to pay because 1/2 time the order is wrong. Anyway, if I want a receipt they either have to walk inside to get me one or I have to re-enter my email. Look, I ordered through the app. Plus, my email address is accessible through my card (Squared does just fine) Make them connect. Finally: Every. Single. Time. The app resets. It is impossible to check in after you make the order and wait 20 minutes. If you use another app or close your phone, the app loses its place. Then I have to go inside to check in. Annoying. -3 stars..Version: 7.1.0
✓ The “I’m Here” button disappearsLiterally every time I’ve ordered curbside orders, the “I’m here” button for checking in disappears. It’s there right after the order is placed, but when I get to the restaurant (you know, when I actually *need* the button) I open the app and the button is gone, and I can’t find it anywhere. Everything else works great, but this missing button is frustrating because I’m left to wait for a worker to come ask me about the order, then they have to go back inside and grab it then bring it back out. It just creates more work for them and a longer wait time for everyone using the curbside option..Version: 4.9.0
✓ Worst service everWe ordered a southwest salad and a chicken enchilada and also the starter one of the starters with the beef the the castle skillet so they never brought my skillet out and my southwest salad was a mess up I just sent about the first time it was wrong when they brought it back to me and so instead of them taking it back this time they just bring me out some grilled chicken to put on top of my salad and thenThe server never even checked to see if it was OK after the food was brought out until I had to get up and go find the hostess to help me with the order because it was messed up and also the manager came to talk to me and see what was going on and she told me that in Lou of the situation she took the salad off of our meal which she didn’t she did that after the fact I watched her walk to the register and take it off this was just a bad service for me today and I would not recommend Chili’s to anybody.I didn’t even get to mention about my enchiladas there was not even a enchilada sauce on it there was nothing on it it looks like rolled tacos and some chicken and cheese it was horrible.Version: 4.7.8
✓ What happened? To go ordering is frustratingEvery time I open the app, it resets itself. If I switch to the message app to see what someone wants and then switch back, the app resets itself instead of leaving it where I was in the order process. But the worst is, after completing the order I get absolutely nothing. No email, no texts to confirm the order and no way to find the order once it’s been placed. I used to get a text and an email. Ni idea when the order will be ready. And no way to communicate for curbside delivery when I get there. I used to be able to reply to a text “here”. Your to go order process seriously needs to be reviewed. The web site is better, this app is painful and frustrating..Version: 6.1.0
✓ At capacity on 5/23We came into Chilis in Crystal River on 5/23 after my daughters graduation. We were told by an employee that they were at max capacity and could not take any more customers. She also commented that she didn’t realize it was graduation and they let all their servers go home early and only had two left. I have been in the restaurant business for 25 years and every Manager knew when there was a big event in town. Staffing was always extra n those days. To say they were at capacity vs short staffed is a different story. So here I am the next night getting take out due to the “fear” of the actual restaurant being at “max capacity” again. Very poor management and treatment of a family on a special evening. We came to Chilis because that’s what our graduate wanted. Please plan better Crystal River!.Version: 7.4.0
✓ Does this not work in Canada??Online ordering not available in Saskatoon.Version: 1.5
✓ App doesn't loadWhen trying to open the app it closes right away..Version: 1.8
✓ FrustratedYou guys really need a Canadian version if this app...because you don't have Canadian cities I'am deleting this app.Version: 1.10
✓ Not usefulThis app is trash. It does not reserve a spot, but rather you need to arrive and then you are added to the list. And have whatever spot that affords at that time. So it does not reserve at all, and is actually misleading. All it does is collect personal info for their marketing. Thanks Chilis..Version: 2.3.1
✓ Not a happy customerPurchased a electronic gift card online from a 3rd party vendor. Downloaded the Chili’s app to place my order for delivery at the hotel I’m staying at. Placed my order about to use the gift card and guess what? You can’t use the gift card for delivery the card can only be used for dine in or to go orders. Seriously!!!! That is not mentioned anywhere on the gift card I travel for my job and stay at different hotels. Why would I get an Uber of Lyft to go and pick up an order when Chili’s advertises that they deliver?? So guess what I’m out of using a gift card that I purchased because I’m 99% sure I will NEVER go in to eat after the deceptive practices that Chili’s uses. Why can’t management take the gift card over the phone and place it for delivery? That would be the most practical thing to do if you want business... job one is good customer service which Chili’s failed at miserably. Just think if you accommodate your customer that customer in return will give a good review which means gaining an additional customer. But instead you refuse to accommodate your customer and get a bad review!! Wow Chili’s this is not good customer service so I’m out of money and Chili’s made a profit off of me!! Not happy.Version: 4.6.5
✓ App is decent however it will not allow you to use gift card as paymentThis app is great if you aren’t going to pay with a gift card. If my server was miffed at not getting a tip it is because I was frustrated with not being able to put in the gift card I had and so had to come in to do my payment. By the time I presented the payment I had forgotten that the tip amount I attempted when trying to pay online was not also taking out. In today’s world of gift cards being used for promotional purposes and so many retailers selling gift cards as promotional sales to encourage more people to come in and shop, there is no reason for an app to not take gift cards..Version: 3.4.3
✓ The newest update isnt goodI love Chilis, and I usually place a to-go order through the app for the chipotle chicken fresh mex bowl. I used to be able to customize all the ingredients, if I wanted them on the side or not, and if I wanted extra. I always ordered extra ranch and chipotle pesto, because the meal is pretty dry with the standard amounts. Ever since I updated the app recently, theres no option to get anything extra or on the side, except avocado and cheese for $1 more. It’s the same thing with ordering extra dressing on salads as well, and I’m sure many other meals that I havent ordered. I don’t know if its due to inflation, but there should at least be an option to order extra things, and just pay for them instead of them being free like they used to. I’m sure people who dine inside can order extra of almost anything and get it, so it makes sense for to-go orderers to be able to do the same..Version: 6.2.0
✓ Order Resets Every Time You Switch AppsThe app has a clean interface and is easy-to-use, even if you’re not computer savvy. The menu is laid out well and the customization options are great. It would have been a 5-star review, but every time you minimize the app, switch apps, your phone locks, or you breathe too hard the entire order resets - even if you’re logged in to your account. I was ordering for me, my mom, and my sister so I texted them to ask if they wanted bacon crumbles on their food. I returned to the app and the whole order was gone. I had to ask what side they wanted - same thing. I had to check my bank account balance to see which card to pay with - reset. I had to walk to get my credit card out my purse - my phone locked due to inactivity and boom, it was all gone. I ended up having to re-input the order (and all the customizations) at least 6 times. In the time it took to order and pay for 5 items, I could have driven the 10 minutes to the restaurant, ordered in person, and driven home. It’s a great app, but unless it is programmed to save your order in progress, you better treat it like a drive-thru: know exactly what you want the first time and have payment in hand..Version: 4.7.5
✓ Great App BUT could be even better!!1) have bugs/feedback tab in actual app. 2) have button under burgers so you can actually order the burger at temp you want so we do not have to call on. 3) have name field under each item ordered so person who is eating name is printed on ticket box. As is now - I have to call store after placing order online and then go through entire order so they have names. Employee then gas to hand write name on each box. We often have 15+ items do between calling in and then taking time to write names - they are waisting 10 minutes when this could be resolved in a few hours of coding by web designer! I’ve been telling corporate this for 11 years now!.Version: 3.2.2
✓ A few annoying design quirksFor example, if you’re in the middle of an order and leave the app, the app can return to the home tab which offers that you “start an order” and when you click order, it asks you to confirm your location, and only then can you click the unlabeled bag icon in the top right corner to see that your order is still there. It feels like “continue your order” could be on any of these screens. Less annoyingly, when entering payment info, you select the type of card you have, and then enter your card number, and if your payment method doesn’t fit the card number (based on the number pattern) the app tells you there’s a problem with your card number. But it could be a problem with the card type; it should highlight both fields. Moreover, if it has the ability to detect card type based on the number, why does it need to be entered? Unrelated to the app, I’d love to see plant-based chicken crispers on the menu, plant based chicken has come a long way! Love you Chili’s <3 Ben Papp.Version: 5.8.5
✓ Hair on my pasta + more complaintsThere was a hair on my chillies pasta, i’m disgusted and feel sick, i’ve ordered 2 times and there has always been something to complain about; barely any sauce, chicken , or burnt chicken. Sometimes there is hair on the pasta, sometimes there is not so this is just a warning. Chillies my favorite! Don’t get me wrong, but every-time i order there aren’t enough sauce, and there’s usually hair on the pasta. Also, when i ordered the drink, there was too many seeds, but that isn’t nearly bad, so i’ll let that slide. Overall it was not a good experience. The reason i’m rating this 2 stars, ‘cause there was hair on my pasta but other than that, it was okay. Minor complaints but okay..Version: 5.4.0
✓ Not worth the space on my phoneI downloaded the app so that I could order online and pick up but 9 times out of 10 online ordering is not available. I then call my order in and can not redeem my rewards 🤷🏻♀️. Now I had an update on the app and again online not available so I called in. I could not even get a person to answer because the message asked me to press 2 to talk to someone in order to order. Unfortunately every time I press 2 nothing happened and the same recording came on over and over again. Very disappointed! It may be a long time before I go to a Chili’s again..Version: 5.7.0
✓ Condiments optionThere aren’t sufficient add ons or remove choices. Like you can’t add a side of guacamole with southwest egg rolls. Or remove the ranch from the quesadillas. There are no substitute type options, write in options or special instructions buttons. Every item should have modification buttons. If I want a side of guacamole there is no place to add it save ordering a menu item that has add “fresh guacamole” option added into its possible modifications. You could have sides of condiments listed under their “sides” menu. Even there you have to hit the sides button to get it to show you the sides instead of it just going ahead and listing the options directly. Just not possible to order something like you actually want it with out having to call the store after you order. Yet you cant call in the order, you can only order to go through the app. Maybe that’s it. They just want you to order items as they are on the menu so they make it difficult to modify. Either way the last time I ordered the take out, I called twice and talked to the girl at my window twice and they still got the condiments wrong. So with that said I still love their food..Version: 4.7.6
✓ No contactOrdered delivery from the app tonight, stated it’d be ready in about 20 minutes. 1 hour later no food, call the store to inquire about it and find out the order is just sitting there waiting for a DoorDasher to pick it up and that I need to talk to DoorDash about it. 90 minutes after my order I just go and pick it up myself. Contact DD and they have no information about my order at all and that I need to talk to Chili’s. Zero way to talk to anyone about the orders on the app. Call customer service, no one answers. Website has link to talk to someone and it redirects me to a site they want me to pay $5 to talk to someone. Food is fine and for carry out the app is great, but when I paid $11+ for a non existent delivery and no reasonable way to rectify it is presented, gotta give the app itself 1 star..Version: 5.5.0
✓ Will never be backI ate at Chiles in Columbia SC tonight. I have not been to Chilis in a long time. I was so disappointed. My brother and I went and we both ordered a rib eye steak. When our meals came we could not believe it. He had ordered his well done and I ordered mine medium rare. Mine was at least twice the size of his. We were given plastic utensils to eat with. I tried hard to cut the very large amount of grizzle off with that plastic knife but finally had to ask for a real knife. Thank goodness they did give me one. I have to say my broccoli was very good but it did not make up for the terrible steak we had. We will never go back to Chilies again. Our meal was almost 80 dollars and mostly not edible. Neither of us enjoyed our steaks though we did eat them because we had to pay for them. I was surprised because I had always had good food here in the past. One of the people sitting near us had their food served on a tin plate like a tv dinner. I do not yet understand why we had to eat with plastic silverware. There are many places with much better food. I am so disappointed that I am even removing the app from my phone. I do not recommend you try to eat there..Version: 7.0.0
✓ Terrible usabilityJust in the registration process, what a hassle. I start the registration process and get to the password entry, which three or four pages in because they can’t just put all of the information on one page like most apps manage. I switch to my password manager to generate a password and when I come back to the Chili’s app it has reset so I’ve got to start the whole process over. Go through the multiple pages again but the app doesn’t like the password I’ve generated, so I need to switch to my password manager again which of course means I’m going to have to restart the process once again. Once you start using the app, too many taps required to perform simple actions. Chili’s food may be good, but this app is terrible..Version: 4.9.0
✓ Very limited appDoesn't allow online ordering in Canada. No menu offered in app..Version: 1.6.1
✓ App needs work, missing basic featuresI like that you can place a carry out order on here, but there are some basic things missing that are somewhat concerning. After placing an order the first time, I was able to check in on the app. Second order, no such option. Well, there’s also nowhere to view past or current orders, which could lead to a lot of headache if there’s any glitches in the system, nowhere in the app is there a way to see and show the order you placed. It’s also a pretty slow app at loading to order, and you can’t leave the app to say view the allergen menu (which the app has as links to a browser and not in app), or else it boots you back to square one of the app, no way to continue mid-selection if you say check whether a side on a 3 for 10 deal has gluten or dairy allergens, you’ll have to go back to place an order, load the dinner selection, select the items, etc..Version: 5.1.5
✓ Needs a lot of workC’mon, Chili’s! This app could be so much better. Save my address for starters. I shouldn’t have to enter my home address at all, certainly not on the 4th or 5th time I’ve had it delivered to my house because there’s nowhere else to be in COVID times. And order status? Non existent. Not in the menu. It shows it after the order but heaven help you if you tap anything else because it’s gone forever. Why? If you keep it and don’t do anything, it doesn’t display the map that DoorDash has. And it’s them delivering. iPad friendly? Nope. It’s 2020 and should scale properly and take advantage of the larger screen. But it does not. Chili’s this app is the single most important connection you have with your customers right now and you haven’t taken it seriously..Version: 5.0.5
✓ App is better than most but could use more workComparing the Chili’s app to other restaurant apps, I think Chili’s is ahead of the game. But it still needs some work. This review is solely about the app, the food is always good here. Pros: Ability to pay at the restaurant. I’m glad you have this option because sometimes you want to pay with cash. Others don’t allow you to do this, and it forces me to call and place my order. Cons: -I can’t see the details of my previous order. Currently it only displays the name of the items, without any customization or price or rewards redeemed. I wish to see the full order, with all the details. -Lack of customization. You allow the most basic customization of any app I’ve used. I find it hard to believe that anyone that eats at Chili’s does not customize their items. Allowing you to change the cheese, the sauce, add extra meats, extra vegetables, etc. Why don’t you take all your orders from in store and scrub all the customizations people make and compile a list of things to allow on your app?.Version: 6.2.0
✓ Careful when you get card error when payingI just tried ordering earlier today. Each time I went to pay for curbside it said card error try again, so I did. I tried my debit twice and credit card once. It finally told me to set up for take out and just pay at store. I did that. However the times the app said card error? It actually charged me for each one. So I now have three charges for the same order. Plus what I paid at the restaurant. I explained the problem to the cashier and he said it should work it self out. I’m hoping the charges will disappear once the system realizes the mistake. Otherwise I’ll have to make some phone calls. So be careful if you get the error message!.Version: 4.9.5
✓ It can’t be that hard...This app is good, but it won’t allow you to use gift cards during checkout... only credit. If you want to pay with a gift card, you still have to go inside to pick it up. I wouldn’t think it’s asking too much to have that functionality on the site, particularly during these times when many of us want to limit unnecessary contact. I also noticed, although I believe it’s part of their external site so I’m not rating the app based on this, but the page where you check gift card balances, is not optimized for mobile. It is almost impossible to utilize with any efficiency as the security image “test” (where you prove your a human) falls outside of the mobile page parameters and it’s really hard to complete. I love Chili’s and this app is great! I’ll be using it again to place orders, but I hope that add gift card payments soon!.Version: 4.9.0
✓ Chili’sMy husband I just went to the Chili’s in Hagerstown and we ordered the chicken bacon ranch quesadillas. My quesadilla came out and found several big pieces of grill char in it after taking a bite of it, my husbands was perfectly fine. We expressed our issue and we had to ask the waitress to get another one! We left the pieces on the plate and the waitress took it back to show the kitchen. We got desert and the plate had chocolate sauce all over the bottom of the plate and it got smeared all over the table (desert we ordered didn’t even have chocolate on it). After all that happened we overheard a manager apologizing to a table behind us for their wait for their food. Not once did we get a visit from a manager for the issue with our food. Usually our experience is good but this was a bad visit!.Version: 4.4.0
🙂 Chilis Positive Reviews
Chilis works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Chilis.
⛔ Chilis Problems
