- 92.7LEGITIMACY SCORE
- 94.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Chilis App User Positive Comments 2024
Chilis app received 29 positive comments and reviews by users. Can you share your positive thoughts about chilis?
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Chilis for Positive User Reviews
✓ Get in line feature doesn’t workChili’s would get 5 stars if only... Get in line feature... This would be great and make a lot of people happy if it worked. I spoke to the restaurant host and was told they don’t use that feature, yet the feature appears available in the app for this location. So.... let’s have some synchronizing with the app and the physical location. I really do not understand why corporate/franchise owners can’t communicate and figure these things out. Make the company look stupid and disappoints the customer, before they even arrive..Version: 5.2.5
✓ ServerEvery time we go in to Chili’s at Signal Butte and Baseline, Az. We always ask for a server named Christopher. He is by far the best sever we have ever come across in dining out. He is so kind and caring and thoughtful. Such a very super good guy! Please make sure he is recognized. We go there slot because we are adopting our two grandsons ages 8 and20. So when the have the free kids meals it helps so much. Please don’t ever stop those either. We are in our 60’s and we get by but it’s a lot for us. Christopher is so kind to them and so sweet! Love this guy! ❤️😍❤️. Thank you Christopher for all that you do..Version: 4.4.0
✓ Slow down and explain !!!!We haven’t been to chilies in a while so when we went a nice girl was seating us and started to ask us questions about if we knew about the award card you all had now. Mind you she was talking very fast after asking us if we knew about the award program while sitting us we said no didn’t ask us if we wanted to sign up for it she gave us our menu’s and told us our waiter will be with us in a little bit. That’s as far as it went. Yes food was good but If promoting something slow down and explain what it’s all about!!!.Version: 7.6.0
✓ Billy&RyanGreat app, can,t wait to go to Orlando and use it to order from our favourite restaurant.Version: 1.2
✓ Need helpThe girl behind the bar is trying to be 3 people at once. This is NOT her fault . They have her doing the bar, full at this time. Seats in bar area, serving alcohol beverages. It is a Saturday night, Christmas time, and not enough help. I love Chili’s!! One of my favorite restaurants. Tonight was ashamed. We were going to a movie now we are going to be late because service was so slow because not enough staff. Remember, customer service is what people remember! She is doing her best and Thank God you have such a hard working employee.. wish our experience was better and I didn’t have to miss the start of our movie !!.Version: 3.6.1
✓ Can’t see past visitsWhy can’t I see my past visits? Even online I can’t see my past visits. I only say this because I ate at chili’s last Friday and the waiter wouldn’t take phone number to add to my rewards. He told me I could go on the app and add the receipt (which you can’t). So I went online to add them that day and it told me I couldn’t add the receipt because it was NOT 2 days old. So I waited until Monday to add my receipt. I got a confirmation page that stated I was good but how do I know if my points have been added??? So anyways I tried again today because I didn’t know and got the same confirmation page. Ugh! Please update something to fix this..Version: 4.3.1.0
✓ The to go serviceWe get Chili’s normally twice a week, but the last 2 times was very disappointing, on Saturday 11-2 went inside to pick up what I ordered online, they forgot the extra Alfredo sauce,and I checked extra for the seasoning which they usually put on the side but they put it on it and it was so much that the whole top of it was red and ruined the pasta..I had to wait 20 minutes for the extra sauce, by that time the other food was cold..then on 11-4, got to go again and the chicken for the loaded boneless wings wasn’t cooked through.. it was actually hard on the inside.. rethinking where to eat now...Version: 4.5.5
✓ Fav restaurant!It’s always a real treat dining at Chili’s in Pittsfield, MA! The service and friendliness of the staff are contagious and so welcoming! The manager always makes an effort to make sure everything is perfect! They all always go above and beyond their duties, including replenishing our “rewards from the Chili’s app! The food is always fresh, delicious and spiced to perfection! The menu is so selective and the specials are exciting! The atmosphere is comfortable and inviting with TVs to watch important sports events! I Highly recommend this restaurant for your wonderful dining experience over & over again!.Version: 6.1.0
✓ BadI just sat down and ate at the Inglewood location. The places was nasty, from the kitchen to the bathroom, not sure which one was worse. The service was terrible and the food was over cooked. And I’m actually a big Chili’s lover but I won’t be going to this location anymore. They brought our food out and completely forgot about our starters until we were half done with our food. Didn’t know who our actual waiter was because different folks helped us each time. Just a complete mess. I ordered a meal at the take out department and didn’t even bother going to get it..Version: 3.6.0
✓ Fix the card stuffI like the app, Chili’s could do to cook their chicken a bit better but the app is fine if you’re just looking for a menu to call in your order. Sometimes the card reader doesn’t mess up and you can put everything in and it works and it’s great. But sometimes at random it’ll just refuse to take any card so you have to call the store rather than use the app the intended way. Oh yeah and sometimes when you update it, it loses your password and won’t let anyone log in. But that’s really only if you care about rewards points or whatever..Version: 4.7.7
✓ Only REALLY customizable app I’ve used!Having a family of picky eaters, it’s the bane of my existence when I try to order online and can’t fully customize orders. I’m not talking crazy custom, but when I can’t order burgers with or without certain garnish (or dry for one of mine) or an extra side of sauce, it completely defeats the purpose of ordering online. This app is super easy to use, it has their awesome in-restaurant specials AND you can order delivery through Door Dash without having to use the separate app. We order from Chili’s much more often just because the app is so easy to use and we can get exactly what we want. I hope other restaurants (and delivery apps!) will learn from this one!.Version: 4.7.6
✓ Chili’sGreat Restaurant. Very good food at a fair price. Very good service..Version: 3.4.4
✓ Ziosks need updated or something! UghThe service and food wasn’t all that bad, but it took over 25 minutes to get our tabs paid for! We didn’t arrive back to our place of employment until 1:25 (supposed to be back by 1:00). It appeared paying through the kiosk was a HUGE undertaking and even though we asked for paper tickets several times, only one of us received a paper ticket and we kept being told that “the ziosk should be working now.” We ended up cashing out with the server and manager manually. Very frustrating. Even though we work downtown, we can’t risk losing our jobs by taking 1-1/2 hour lunches. Y’all might have to go back to paper tickets on a regular basis..Version: 3.5.2
✓ Overall Good App, Some Features Are BuggyI love Chili’s lol, and the convenience of being able to save my account on the app and order quickly makes planning dinner a breeze. But there are a few bugs I’m noticing that make me want to use the app less: 1) When my location services are set to “always on” for the app, I’m often marked as “here” before even reaching the restaurant out on the road! Not sure if it’s the app or the restaurant that sets the “here” radius, but it makes the employees think I’m impatient lol 2) I now keep location services off, however, if you do that, you have to press the “I’m here” button on the order page when you arrive. That’d be fine if you were able to switch to another app (ex: gps to get to the restaurant) and come back to the Chili’s app without it completely resetting and not allowing you to pull your order up to mark that you’re here. It’s minor stuff that I think would improve the success of the app :) everything else is great!!.Version: 5.1.1
✓ Almost 5⭐️This app is almost the best ordering app I’ve come across. Since covid we do a lot of online ordering and most don’t allow you to customize the amount that this app does. I appreciate the fact that we can purchase extra dipping sauces BUT you need a Pico de Gallo option!!!! I go round and round with the staff at my chili’s and they always have such a problem giving it to me when I’m more than willing to pay whatever they’d like but they don’t understand it’s not an option to order. Also - the app doesn’t allow you to track rewards. I’ve spent hundreds and have only ever gotten the free chips and salsa lol..Version: 5.2.0
✓ These reviews lolI like how half of these reviews are about their experience in the restaurant and not about the app itself. Anyway the app works fine but make sure to download or “redeem” any rewards before going to the restaurant. I missed out because I didn’t have any signal at the time so I couldn’t redeem it right at the time of paying. The reward is still yours but if you don’t tap redeem on the app it won’t be available when you sign into the tabletop device..Version: 7.0.5
✓ Awesome appGreat app and good reward program always have a reward when we go in love chilis.Version: 3.5.1
✓ Covington Chili’s Service PoorOur fairly recent Chili’s in Covington, GA. Lacks on management and service. Numerous times our service has been poor. I still leave a good tip, but, I will write a review. My husbands chicken crispers meal came out well over 30 minutes after all 10 of us got our food. I kept asking the male waiter, he replied, its coming right up. I asked again, again, again, 30 minutes later his food came out. Was told, I will discount you for your food coming out late. We did not get a discount, we were even charged for our reward chips and salsa. I even showed him the app. Not a good Night. We were there 1 1/2 hours. Seated right away, were last ones there. Got there at 10pm. Left after 11:30. My husbands food had not long come out..Version: 4.1.0
✓ Hi welcome to chilisHi welcome to chilis 🌶.Version: 3.2.2
✓ Chili's iPhone App ReviewThe Chili's app for iPhone is a pretty great app. It is very user friendly and simple to understand/ use. Browsing their menu, finding chili restaurant locations as well as directions to it from your location, seeing the new featured items along with food and beverage prices and pictures of each dish makes this app 5 out of 5 stars especially with the order online feature :).Version: 1.3
✓ I love this app. There’s only one issue!This app has always been great for me. You can easily customize the options. The only problem I have with it, is that if you order through it and the app closes out you will no longer be able to tell curbside pickup you are at there. I’ve had to go inside to pickup after waiting 10+ minutes for someone to come out since I wasn’t able to click I was there. It would be so much better if the option would stay active for a certain amount of time after the pickup time given to check in..Version: 4.6.0
✓ I’m hereThe app use to actually have the button to tap to let the restaurant know that your there. Anytime I place an online order if says to go to the Home Screen and tap “I’m Here” to let the crew know. However it’s never there. I either have to call my location and let them know or go inside if I’ve been sitting for more than 30mins past my pick up time. Also it doesn’t give you the option to customize your 2nd side item. Please fix that as well. Please fix the app. If it weren’t for those issues I would give the app a higher rating..Version: 7.4.0
✓ Almost perfect but one bad issueThis app makes ordering really easy...I really like the fact that it remembers previous orders with all their customizations, even if it’s in the restaurant and not through the app. BUT! The app closes itself when the screen shuts off and it loses state when it does. This is annoying if you’re in the middle of an order but it makes curbside check in impossible. Why does the app need my location at all times if it isn’t tracking my progress toward the restaurant? There’s a button to check in when you get there...it says “I’m here” but it disappears before I leave the house...unless I keep the phone on the entire time. Ugh!.Version: 5.2.0
✓ CurbsideI give their curbside 5 starts I will give them more if I could. I use the app all the time and it works fine with me. Food is always on point and on time. I only have 30m for lunch so when I order something I do it specifically before going to lunch and by the time I get there I click on the app “I’m here” and in less than a minutes they have my order at my window. Love it ,and did the same to Outback and I waited and waited so I had to call the restaurant and let them know I’m here, very time consuming considering that I only have 30m lunch. Great awesome and amazing..Version: 3.7.0
✓ Continued Goodness!Hello! I am a returning customer. I enjoy the food selection made available. Delicious. I can only think of a few times where I was disappointed with the portion size or maybe the taste of my specialty tea. I usually order curbside. When my phone and app work together, I can tell notify the staff I am there. For the most part, they are there asking me what order I am picking up for. Always friendly. Having the app, saves me time and allows me to get food before work or for my lunch break between class/lab. Thank you for serving me and making my experience promising and enjoyable..Version: 5.5.0
✓ CurbsideDon’t offer curbside service if you aren’t going to actually bring it outside. I specifically ordered curbside pickup because I can’t walk on my left foot. I frequent this particular location often, like 3+ times a week, yet this simple concept that is being advertised isn’t being achieved, either the crew is overwhelmed with orders so they are coming out 80% incorrect, or they are so slow the staff doesn’t care. And if the app doesn’t allow someone the opportunity to check into the location there is no employee responsible for keeping an eye on the 4 parking spots for this particular service. I was even told I was the only curbside order they had at the time so if I’m the only one and there is a car in the designated parking spot right outside the giant window, common sense would say that may be the curbside order that has been sitting unattended to on the counter for over 45 minutes..Version: 4.5.0
✓ Chills was chillyThe ordering process was easy breezy. The associate came right out as soon as I checked in.. very polite and friendly with a smile. However one of my meals was cold had to reheat it in the microwave at home No I wasn’t late I’m 2.9 miles from the restaurant and they didn’t seem over busy. I just think they heated the One entree before they cooked the fries . This wasn’t the first time it’s happened. Probably would have been the same if I had dined inside . Had it not been for that I would given five ⭐️⭐️⭐️⭐️⭐️. Thanks for being in our town though . 😩.Version: 6.0.0
✓ Very professional very courteousI had an opportunity to talk to Mary the store manager I think that’s what her title was who help me with in order to go I thought I had paid it twice. She looked at her computer and everything was fine very professional very polite one of my favorite people now thank you Mary really appreciate it and my steak did turn out medium rare. It was so good we ordered the same thing tonight with a steak for my daughter and a hamburger for her friend my wife is on her way now to pick it up. Thanks again Mary.Version: 5.2.5
✓ GREAT FOOD!!! GREAT ATMOSPHERE!!!Whenever my wife and I go to Conway ,AR, we like to go to Chili’s!!! Before the pandemic occurred, we would go there quite often. She was disabled and in a wheelchair at the time. Customer service is the best there. The same lady at the front door was always so attentive to our needs. Then, the food was never disappointing no matter what we ordered. It was great. Now, we have started to go back slowly but we stayed home almost 1 1/2 years just to be cautious,even though we both have received the vaccine..Version: 5.5.0
😕 Chilis Negative Reviews
