Fifth Third: 53 Mobile Banking Negative Reviews

Fifth Third: 53 Mobile Banking App Complaints & User Negative Comments 2024

Fifth Third: 53 Mobile Banking app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fifth Third: 53 Mobile Banking? Can you share your negative thoughts about fifth third: 53 mobile banking?

Fifth Third: 53 Mobile Banking for Negative User Reviews

✓ New update is worseI am starting to reconsider banking with Fifth Third because they’re pending transactions are #1 not in order, #2 they take way too long to process. #3 which should be at the top of the list, even if I made the purchase during the week that is not a holiday, a few days afterwards I will see that I am in the negative. I should not have to calculate all of my transactions to see what my available balance is. I thought that’s what this app was for. It takes at least 10 minutes to show any transactions to post. I am mainly upset because I should not have to do any calculations to myself to make sure that I don’t overdraft. This was before the update and now it’s worse . And I am very aware that it takes between 2 to 3 business days for a pending transaction to settle it should show the correct available balance. Please fix this ASAP. Thank you.Very loud I love it!Version: 4.0

✓ New app terribleI have been with fifth third bank for over 20 yrs. I love the bank. They have fantastic security for accounts and always catch if your account has been hacked for the bank itself I give above five stars. But for this new app I have to give it 1star. It does not keep track and up to date with your transactions. I am always getting over drawn messages and paying for over drawn fees. The old app I never had a problem I could trust what the app said I had in my account. Never overdrew or worried about it. This app it tells me I have a certain amount then two days later I’m over drawn!! I hate the new update they did, it dosent work and is not accurate!! I want the old app back at least it kept your account up to date. And you could trust what it said you had in it. I also don’t like how you can’t pull down from the corner of the app to see the amounts that your accounts have at a quick glance. I really wish fifth third would have left the old app alone. As the old saying goes if it ain’t broke don’t fix it !!!.EveningmuskVersion: 4.5.0

✓ Slow, doesn’t connect, very inconvenient app to use nowI’m not a fan of the updates of this app at all. Ever since it was updated it has been so much slower, takes forever to connect, log in, etc. I use the Every Dollar app to connect my account transactions and fifth thirds mobile app has by far been the most inconvenient and frustrating connecting to this. I also have a Chase account, and connecting this account literally took 10 seconds and I only had to do it one time. Fifth thirds app has 5 steps to go through that takes minutes between each because it takes for ever to load each prompt, and it disconnects EVERY DAY and therefore have to reconnect each time I log into the every dollar app in order to update my current transactions. I’m honestly so fed up with this mobile app that I’m considering leaving Fifth Third as a whole because it’s so inconvenient. Please make significant improvements to the speed and connectivity between other apps or you will see all your customers leaving for more user friendly and fast mobile checking apps..JennnnnnleighVersion: 4.5.0

✓ Terrible UpdateBring back the old 5/3 Banking App software. This new update is terribly slow. There is a massive delay in the bank’s system to account for transaction. I have continuously gotten overdraft charges when I’ve had enough money in my accounts because the Bank’s software doesn’t recognize me shifting money to cover costs. With the previous app software, I use to be able to quickly check my balances in a Widget on my home screen & within the login of the app. Instead I have to go to the app and manually type in my password since Face ID doesn’t work. Lastly, my summaries of transaction histories do not update until several days later, not within the day anymore. These lags delaying both the efforts of myself & the bank to accurately calculate my expenditures & budgeting. I love the bank, hate the software on the app. Please fix these issues..Will VanLeeuwenVersion: 4.3.0

✓ Update is User UNfriendly Hot Mess!I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The ‘at a glance now’ widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Other user reviews state that check numbers no longer available to view. So it’s now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem. Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore. Why fix what wasn’t broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now..Nikname0707Version: 4.0

✓ DO NOT DEPOIT CHECKSIt has been twice now that I have deposited a check (only cause it’s after hours and cannot make it to the branch) and it places a hold on my account for 2 WEEKS. The only reason I use the mobile deposit is when I need my money sooner than waiting for the next day to go the branch and waiting for the following day for my funds to be available. I do not see the logic as to placing a hold on my money for 2 weeks when the mobile deposit’s purpose is to help you deposit when you can’t make it to the bank. I have been receiving the exact same amount of money from the same company every 2 weeks for a year now it should not be “suspicious activity” for me to deposit it my check from my phone. I will be going back to the branch on Monday to look at options or completely closing this account. I have kids and bills that aren’t going to wait 2 weeks for you to clear a check, if mobile depositing from the app is not safe THEN TAKE IT OFF THE APP..SvtrayoVersion: 3.32

✓ ServiceI have tried to get a hold of somebody in this bank to help me get online . I had people saying I’m gonna put you on hold I’ll get right back to you I waited a half an hour and I phone hung up I called back got somebody else and they said they were gonna put me on hold and I went no no don’t put me on hold don’t put me on hold she’s well I have to put on hold to speak to a tech person they got back to me and said are you have to use a different browser I have an Apple laptop I use Safari that’s what I use they said nope you got to use Google us or something else I don’t use Google and I don’t know what else to use so I can’t get on my computer to Fifth Third Bank I said well try your phone I was able to get on with my phone today I gotA letter today saying I recently asked to change the pin on my genie card I I don’t even have a genie card I don’t know what that is I just tried to call the number on this paper and the phone doesn’t even ring!! Not happy.Zoro starsVersion: 3.65.2

✓ TerribleI’d give ZERO stars if I could. I share an account with my elderly mother but I am the one who tells her what’s going on with her account since she doesn’t understand online banking or new style of banking. With that said, all her bills are autopay but she does write checks. If it’s not an electronic check (eg grocery store) I have no idea now who she has written them to because the TERRIBLE UPDATES do not allow it on the app. When I asked customer service how to see this info like I could on the old version I was told I had to use computer. I politely said isn’t that defeating the purpose of having an app? The reply was you now need to look on your computer. Also when using the computer to look at these checks to keep her account balanced, I have to get a pin through text for each check I need to see, once again defeating streamline banking! This “new” version is by far the worse banking app I’ve ever used!.Dis121Version: 4.5.0

✓ Take your chancesThis is the first time ever I’ve felt like addressing and ongoing problem with this app. As far as banking with fifth third I’ve had my fair share of ups and downs as with any bank but this app is just unreliable at best. During the day time it works as it should, access to your bank account when necessary but during the night time, specifically during 3-4am you get the technical difficulties message and a number to call for customer service which isn’t a 24 hr accessible line to begin with and then between 4-5am you get the message banner with the spiel of the app being down due to routine maintenance which (pardon my ignorance) is such an inconvenience to those that work night shift and need to maybe make a transfer or just an update. For a bank that brags about how much more it does for its customers “166%” more is laughable. I’m not talking bad about the bank but this app’s reliability. You’re better off just using your phones browser rather than using up space since it’s literally the same just not as sophisticated..NightnightowlVersion: 3.45

✓ This thing is frustrating.For an app that is meant to make banking easier and more convenient, it does quite the opposite for me. No exaggerations here: every other time I’m out and need to put money on my card in order to pay for something, I receive a message saying “We are currently experiencing technical issues. For assistance, call Customer Service”. I’ve grown so tired of seeing this message. This app is hardly functional for me and I’d love to know why. From a visual and interactive standpoint, the app is great, meaning that, if I can actually log in to USE the app, working with it is easy and intuitive. There’s good design here which deserves praise. It’s the back end that needs work, and needs it desperately. I find myself unable to access my funds so frequently that it has me considering other banks with more efficient tools like this one. Moral of the story: don’t rely on this thing as your only way to access your money..ProsthetichedVersion: 3.19

✓ New app issuesThe functions of the app are still good. I like all the stuff I can do through the app. However, there are features I like that I now have to go on the website to view that the app doesn’t offer anymore. I like seeing my transactions in red and green so I can easily see deposits and withdraws. Everything is just black in the app now and it all blends together. If the transaction is a check the app simply says “check”. There is no check number even when you click on transaction details. Sometimes I write more than one check for the same amount to different people. I don’t know which check has cleared unless I go on the website. Another weird thing is that my paycheck is labeled wrong. I work for UPS and the website says United Parcel Payroll which is correct. The app says regular salary from the UPS Store. I don’t work for the UPS Store, that’s a separate franchise all together..Tallman110Version: 4.0

✓ The latest version (4) is terrible.I have been banking with 5/3 for over 20 years and have been using the mobile app for the past 12 years. The latest version of this app is a completely awful experience. There is less functionality and much longer load times than the previous versions. The quick transfer feature: gone. Check images: gone. Why? I just attempted a mobile deposit for the first time on this new version. When I tapped on the text box to enter the amount, the numeric key pad appeared in an elongated vertical format on the left side of the screen blocking the the actual text box. Rotating the device resulted in no change. The bugs didn’t stop there. Every keystroke I made, no matter which number I was trying to input, resulted in a zero. I very well cannot complete the deposit if all I can input for the amount is $0. Please get this abomination of an app fixed or revert back to the vastly superior older version. I have been patient, giving them time to work out the kinks but absolutely nothing has changed since version 4 was released..JB 5/3Version: 4.1.1

✓ Security questions bug - white screen on iPhoneThis application used to work quite well for me. I tried logging in yesterday and today and he asked me to update my security questions. As another reviewer had said, question one and question two go just fine, but after entering the answer for question two, the screen on my iPhone X goes blank and white, with no ability to bring back the questions or enter any more information. It’s essentially locked at that point and the only way to get out is to log off. When I logon after logging off, the same thing happens all over again. I have tried this with the phone vertically, the phone horizontally, and tried answering the questions in different orders, but the same thing always happens after answering a second question. Resetting the phone and the app don't help..DkinsrqVersion: 3.32

✓ Update removed a great featureThis new update made the UI look cleaner, however there are two things I miss about the old version. Firstly, on the previous version it was a lot quicker and easier to transfer funds between multiple accounts. I believe the feature was referred to as “quick transfer” now you have to go through multiple tabs, I understand that this may help older people since it walks you through it and ask are you sure like 10 times, however if this was something you could enable in account settings so that it had to be turned on or something I would greatly appreciate it. Secondly, there is no dark mode option that I can find. The new UI is clean but I am a fan of dark mode options and the UI being white is extremely bright and kinda gives me a headache..Reddragon1311Version: 4.0

✓ New Experience = Can’t Use App AnymoreEver since updating to the latest app version as of November 2022, I can no longer log-in and use the app. The phone number that 5/3 uses for calling me to verify identity is flagged as SPAM on 3 different SPAM blockers. Once I worked around that, it asks for the last 6 of my SSN. I am logging into a business account, so it says to use the last 6 of the EIN. NEITHER WORKS! Alternatively, it asks for my DOB (for business accounts, date of startup). NEITHER WORKS!! I called the number given by the app only to find-out it was the wrong number for business accounts…got transferred…after several minutes, the agent told she cannot support the app and had no guidance on where to turn to resolve the new login issue, so the app is now useless…no mobile deposit now. Maybe it’s time to switch to another bank and take our 6 figure balance out of 5/3 Bank?.Tom2D2Version: 4.0

✓ Version 4 is a massive letdownVersion 4 introduced a newly designed modern ‘card’ UI to the app. However, version 4 is a giant step backwards in terms of performance and usability. The experience of using the native app is now immeasurably worse than versions prior to 4. Loading times take noticeably longer. Specific account information is now missing. Small details were apparently missed in the QA process (like static search bar text bleeding into the search icon). All in all it feels like the people in charge of the mobile app roadmap have no business being in that position. This is sad because using versions prior to 4 were truly a great user experience. We live in a mobile first world, and my hope is that the fifth third mobile app team can turn this around, but the sheer fact that version 4 was released into Production gives me little hope of the app getting any better. I will be using the mobile web version from now on. Do better fifth third..Capt'n ObviousVersion: 4.1

✓ Zelle doesn’t work and keeps crashing! Horrible bank!It has been very frustrating and I have been dealing with this for over a month now. I went into a branch thinking they can help me because I had accidentally sent money into my 5th 3rd account instead of another bank account. I had to manually withdraw the money to deposit it at my other bank. On top of that, the branch manager said that there was nothing they can do and that I need to call them next time it happens so he can see what’s going on. So basically he dismissed me. What kind of customer service do you call that!? I recently called the branch and a rep from another branch was helping that day and told me this should’ve been taken care of a month ago. She now escalated it to cooperate and they are trying to help me but still no resolution. I think this app needs to be fixed because it seems that I can use Zelle online, but not on the app. I have an iPhone XR and the iOS is up to date. Also after logging in the first time, I sent up Face ID in the security setting, but I have to constantly either type out my password or manually hit the “face ID” icon when logging in. This should happen automatically. Very very frustrating. This needs to be fixed ASAP!.ChynaDoll_85Version: 3.42

✓ Poor customer assistanceI changed my password word and was unable to access my zelle account. Upon calling customer assistance the first gentleman stated he did not know why I couldn’t zelle to try later or in 24 hours. He asked if I wanted to speak with a manager and I said yes. Then the manager said it was due to a risk assessment score being so high. She also stated it looks like I changed my password and I said yes but how does that affect me using my account services. She explained it does. I change my password to keep my account safe and you then stop me from using account because I’m being proactive in my own security. Shouldn’t one of your prompt be by changing your password your access will be limited. So now I will suffer a late charge. This bank is just getting worse instead of better. Now you know why I went to BOA. To hold majority of my money. Terrible..Missed me with that one!Version: 3.60

✓ Better?This site does not function well. Difficult to navigate and use. One would expect a Bank to represent the best th at technology has to offer. Not here.! 5th Third is not one of the giant National Banking concerns like Bank of America or Wells Fargo but it isn’t a small hometown bank either. Considering that fact their virtual presence should reflect the conservative, stable and well funded institution that it is. It has a deep history of service as a bank that cares about the community it serves. This platform with all its hidden features is truly amateur not only in accessibility but also in presentation, God help you if you need help after hours or on weekends. You will not find it. You can’t have a website for a financial business go down for hours or more very often. Well it does exactly that. With a message “Please try Your (action) later. Hey it.s my money get it together😀😅.Johnniel lVersion: 3.50.1

✓ Not HappyI have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The 'at a glance now' widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Before let you know available balance after ANY transaction… Login is buggy, but you must log in if you want to see your balance. However, new app is a bit more detailed that before.. but Why fix what wasn't broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay move money between accounts or pay bills. Please please bring back the old app!! It was much easier to navigate!!!.Lore9876Version: 4.1

✓ New App gives LESS InfoJanuary 2023: Fifth Third redesigned the app to be simpler, and far less useful. 😡 I went into the app to check pending refunds to my account and the information is nowhere to be found. The January 2023 app update provides LESS information and fewer features than the previous app which has worked fine for years. What did you do with Bill Pay? Where is Zelle?!? I need more information about my transactions, like whether the current balance shown in the app reflects pending transactions or not? 5/3 has been a pretty good bank for the last decade for me. The previous app gave good, real-time information and control over my finances. I would hate to have to change banks due to a thoughtless app redesign. This app redesign was an extremely bad idea. You need to add the Bill Pay, Zelle, and details about Current Balance vs Pending Transactions back into the app immediately. -Loyal Customer.JamelynVersion: 4.2.0

✓ This app is terribleI use this app to pay my auto loan. My first issue, there is no where obvious to see my loan’s payment due date. I have to go through several screens/steps to be able to view the due date. My second issue, once i submit a payment there is absolutely no confirmation that the payment went though. I don’t get a message on the screen saying “thank you for your payment” or “payment successful”, no confirmation email, no text, and nothing showing a pending payment transaction. So i basically have to wait 2 business days and check the balance to see if the payment went through. My third issue, there is nowhere to view any loan documents. I would like to be able to see me interest rate, remaining payments, total amount paid etc. There is a loan documents tab but when i click it nothing comes up. These are all basic things that all of my other loan apps have, and the payment process is very annoying having to hope the payment went through, someone really needs to look into this….Chance propstVersion: 3.56

✓ Disappointing updateUPDATE: Nothing from my last review has been fixed, and now the balance and transactions are out of sync. It’s showing my balance as if my paycheck has been deposited, but my paycheck isn’t listed in transactions. Now I’m scared to ever trust my balance, which makes this app absolutely worthless. LATE 2022 REVIEW: This app has killed so much functionality. It used to show green for deposits and red for money spent, and now it’s all one color with nothing really to indicate what’s a deposit or expense at a quick glance. It no longer shows you the breakdown of previous balance, pending transactions and available balance. Not a fan of the giant font, either; now I can only see five transactions at a time where before I could see 10 or more. You also made the savings goals pointless. It’s still there, but no where does my savings balance show me the goals balance until I actually go in to transfer more money. My savings balance shows my total rather than my total minus what I have designated for something special. Overall, this is incredibly disappointing. ORIGINAL REVIEW: Thank you for this update! It's so much more helpful now that you can see WHO your debit card transactions went to, rather than just the fact that you had a debit card transaction. Overall much cleaner and easier to use..LunaSisterMoonVersion: 4.1

✓ Slow and confusingApp is pretty bad. Every action takes a solid 1-2 seconds of loading and you’re often met with some error about content not loaded or whatever when there’s nothing to be shown. For example, the transaction history page throws errors if you don’t have a checking/savings account because there’s no payee accounts. Also why is transaction history only available from the “Move Money” button on the home page but not the account overview page where you have a “Make a Payment” button? Makes no sense. The app also gives you zero indication if you already have a scheduled transfer anywhere on the “Make a Payment” screen. At least highlight the day on the calendar to show me when the due date is! You’re making zero effort in showing me the information you already have available to you, app. And don’t even get me started on the stupid limitation where you can’t do recurring payments from external accounts..Techwiz2100Version: 4.0

✓ Terrible serviceThis new & updated app is useless! The confirmation text has not worked for two weeks. When I get verification by phone it just goes to spinning wheels while it tries to sync. Have to use web site & get verification by phone. Then would not accept transfer of funds so had to do it by phone! What is the point of having this useless app! I am looking for a new bank that knows what they are doing. Customer service is useless as they try to convince me that my phone carrier is the problem. I get all other texts so I think not! My frustration has become overwhelming! Would not recommend under any circumstances! Too bad they don’t allow 1/4 stars just for existence! At this point I have decided to change banks. There is no point of banking with a facility that does not have a working app. The only way I can check my accounts is to use the web site & that requires a phone call every single time for identity verification!! If I use the app it allows me to verify my identity by phone, then goes into a spinning wheel mode of synching. The synching never stops! Way too much aggravation for me & way too long to continue to wait for a fix. I want to check my accounts daily & do not need to be upset on a daily basis!.Aunt EllieVersion: 4.1

✓ Can’t edit transaction descriptionI’ve been banking with chase and Bank of America for a very long time and there’s a way I like my transactions description looking like which I’ve been able to edit them. I eventually moved over to fifth third and to be able to edit the description isn’t an option. So I give them a call so they can do that from their end but they can’t as well. You guys can do better. Either you add that option to the online banking or you give that access to your customer service representative for them to do that on our request/ behalf, also there’s no settings option in the so called new version of the app, I even think the new version is worse than the old actually. And customer service are always dismissing any complaints I have without actually solving them..Nimatprecious4Version: 4.0

✓ Was great not they ruined it..This app up until the last few months when they did the total overhaul was a 5 star app! Since then they have taken away valuable features and have made finding info much harder in the name of a shiny new look. Before you were able to see every transaction you have ever made by scrolling and it would keep loading, now you need to say load more. A huge feature that is now missing it being able to see easily your current balance with everything pending subtracted or added to it, now I have no clue what the number is since they don’t say. You used to be able to see everything you needed on the Home Screen but now it’s clicks away. They also made transferring money from one account to another much more complicated. Please fix these items or release an original version for people to use, this new version is a major downgrade from what it was a few months ago..Warr1895Version: 4.3.0

✓ This version is HORRIBLEI have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The 'at a glance now' widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Other user reviews state that check numbers no longer available to view. So it's now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem. Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore. Why fix what wasn't broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now..Dolce BambinoVersion: 4.1

✓ Avoid this bank like the plagueDo yourself a favor and avoid this bank at all costs. No one at any of their branches has any idea what’s going on and you have to go through countless customer service reps in the bank end to get any sort of information. They will hold your funds for an entire week and basically strip you naked for your private information to verify your funds, but they won’t tell you what documents they need until you breath down their neck every single day while you’re on the phone with them. Don’t even bother opening a business account with them either. They’ll hold those funds too, and then once the hold is lifted your funds are held AGAIN in a 30 day new account probationary period. So if you got people to pay, tell them they’ll have to wait a month and half to see any money because this bank of rotten roaches can’t seem to pull their heads out of their rears long enough to give you any information that’s actually important. The bank is worthless, their staff is lazy and worthless, and their higher ups are all just a bunch of worthless crooks. File as many complaints to the proper authorities to get this bank shut down as soon as possible..Dandy_Dan_Version: 4.13.0

✓ Almost the best bank but...Fifth third needs to do away with overdraft fees or at least give you a chance to set your account straight before charges similar to what they offer at Huntington Bank who I’m strongly considering switching over too. It’s not right that you’re charged overdraft fees if the account is funded within minutes or seconds of a charge that might have come though at your unawares. It’s not right that working class citizens suffer to make the rich richer. At least give a fighting chance. All in all I’m definitely considering switching over to another bank where things are more fair and the scales are tipped in your favor. I wanted to live this bank but I keep having more issues than needed. For example, every time I need to cash a check I’m met with resistance and long waiting periods because of an old issue I had with chek systems or wherever it’s called now which is not ok that I’m put into a bracket with potential scammers etc...especially since I’ve been with this bank now for a little while. At least give me the benefit of doubt if you’ve had no issues with me other than overdrafts here or there. I’m tired of the banks making money off of my misfortunes. It’s like the system is set to nab overdrafts fees and every time you get one this bank goes cha- Ching! Anyway to rate the app. I give the actual app 3.7 out of 5 stars. It’s a very good structured app overall..GodsbeautyVersion: 3.49

✓ Horrible redesign no more Access CardEchoing everyone else's sentiments - the new update makes me actively hate the experience. the quick balance glance & widget is gone, which i use(d) multiple times daily. the face id is wonky & automatically deactivates it after one failed attempt, which seems to happen extremely often now. it's not aesthetically pleasing, which isn't the biggest deal, but i went from absolutely loving this bank i've been working with to it literally lowering the quality of my daily life experience. edit: for those wondering why they can't see their Access card anymore - it's being discontinued early 2023. another slap in the face. it's a shame, bc otherwise ive had good experience with their bank. edit: face unlock glitch - after you unlock & get your green check, if you look away until the home page pops up, the facial recognition messes up & doesn't read it. horrible horrible.||homEsickVersion: 4.5.0

✓ Do NOT recommend banking here!I DO NOT recommend banking with this bank at all along with using this app. You will have an unreal amount of fraud hit your account at some point in time of banking with this godforsaken company and they will NOT do anything to help you in any sort of way when it happens other then continue to charge your account for things that wasn’t you nor put a stop to any transactions even when they’re in a different state and has proof on the app that this obviously isn’t me, they still will not help you or sort things out under any circumstances! Unless you have a ungodly amount of money in their bank they don’t want anything to do with you. I have been going around with this bank/app since 2020 to fix the fraud on my account which is a shame because I’ve been with this company since 2016 and over the last few years the bank and app hasn’t really gone down hill. It’s early 2022 and I still haven’t got nowhere on this app or with the company . They have caused my account such issues on this app it has messed up me getting my tax return for 2022 and so much more. No one will help you! And that goes for the chat on the app and calling them. This is a VERY mess bank and app. Save yourself the trouble and bank elsewhere. There is much better banks and banking apps out there..Southern_SapphiresVersion: 3.59.1

✓ The old app was betterThe update to a “more modern navigation and feel” is no improvement. The old interface was simple and straight forward. The total account balance, total pending transactions, and total available balance was always shown at the top of the page for the account you were viewing for clarity. Red/Green colors were used to easily differentiate between debits and credits to the account. Everything is larger and white-washed now so it more difficult to view information for all accounts on one screen. Viewing check numbers is now more difficult as you must tap, tap, tap, tap to finally see the image of the check. Logging in is clunky and slow. There is no longer a “quick view” for account balances either. I don’t know who pushed for a visual update but there was no improvement..OldAppBetter**Version: 4.4.0

✓ First time from a new mobile deviceMy husband was trying to deposit a check from his iPhone for the first time. After registering the phone we proceeded to take the pictures of the check and press submit. We got a message that there was a problem and a phone number to call. We tried doing it again just to be sure and then called the number. After a short wait and speaking to a rep we were told to just try it again that we were trying to make an immediate deposit and it wouldn’t allow it. We tried it again and got the same message we called again and this time was told why don’t we go to an ATM or try it again we refused and were connected to Internet support. The rep there said that we had a very high score on our account and wait for it to cool down for 24to 48 hrs.. Just to try it out I took my phone and made the deposit with no problem. I made this with my user ID. So what is the real answer?.Anncie2Version: 3.61

Fifth Third: 53 Mobile Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fifth Third: 53 Mobile Banking.