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Khan Academy App Complaints & User Negative Comments 2024
Khan Academy app received 61 complaints, negative comments and reviews by users. Have you ever had a bad experience using Khan Academy? Can you share your negative thoughts about khan academy?
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Khan Academy for Negative User Reviews
✓ Adds new things, in a vacuum.The khan app adds some new things that weren’t present (I think) on the website, but they’re all lackluster compared to the same features in other apps. The best example is the writing tool. You can write on problems in math an other subjects, but it lacks palm rejection, a feature that has been standard in drawing tools universally for years, and it also lacks Apple Pencil support, which isn’t standard, but the app is on iPad so they have no reason to not quickly add it. The ui isn’t very good, ether, being tiny buttons spread as far apart as humanly possible. That makes split-screening with a calculator app, your notes, an actual drawing app, or whatever really hard, because you have to close the other app to progress. The app wouldn’t be hard to improve (and would probably only take a few minutes of work), but I can’t see anything happening soon because they’re finally updating it to support iOS 10, which came out in mid 2016..Version: 6.6.0
✓ Not workingEvery time I do my math on there it shows that i have not completed it even tho I have and I have deleted the app and reinstalled it but there’s no change and it is getting very hard for me to do me school work since it isn’t even going through.Version: 6.10
✓ Current version keeps crashingUnder growth mindset. I’m sure it’s a good app though..Version: 6.6.0
✓ Music not useable for iPad ProWhen I try watching most of the videos in Masterpieces Old and New in the Music topic using my iPad Pro, the video works fine for about 2 or 3 mins, but soon becomes pixelated and impossible to watch. I've tried watching other videos (like the chemistry and history videos) and they work fine. So the issue seems to be affecting only the music videos and only on iPad. I’ve reported this to the developer months ago, and they said that some features of the app aren’t working as intended and they are working to resolve them. It's such a shame because they are ideal videos I could be using in my teaching..Version: 4.7.2
✓ Good app butFor the people who use IOS devices you need to make it accessible for people to change the language on the app without changing the language of the device it self. Because some people speak more then one language so it would be helpful that you gave them the option to chose their perfected language ON THE APP!.Version: 5.2.2
✓ Some problems...I got this app and was ready to learn some integers but I could get the dot on the number line to move at all. Now I’m stuck on a number line question and pretty much all of the integer questions are number lines, so if you can fix that, that would be great!.Version: 5.2.1
✓ Work area is essentially uselessKhan academy is an incredible resource, however the app falls short when you can’t scroll down in your work area to allow more room to work out longer equations, or erase large areas (E.g. with a click-and-drag select tool, or erasers of various sizes). Currently you have a small working area and have to erase your work with a pinpoint erase tool... it’s extremely frustrating. I have given up on using the digital workspace and use paper instead. I have submitted feedback about this both directly and in the online forums (where others expressed similar frustrations and claimed to have also provided feedback on these issues months to years ago) however the feedback has been ignored for whatever reason. It’s a minor fix that would dramatically improve the user experience..Version: 6.5.1
✓ Needs Dark ModeThe app is pretty great overall but there should really be a dark mode option for nighttime ready and studying..Version: 7.0.2
✓ Just like KA on the computer, but with some consKhan Academy is great. Truly amazing app. All my subjects were synced, everything was exactly like on the website. The only thing that was really bad is the drawing features, the ones on the problems that help you solve the problem on the problem itself. The first line drawn is smooth and nice, but after that there is extreme lag, and the lines are all choppy and impossible to write numbers with. It takes about 10 seconds to write a single number if I want it to be legible. (I am using the Apple Pencil) In the drawing mode, it also takes away the problem. If there was a diagram there that I wanted to mark up in order to help me with the problem, it disappears. This is a pretty big thing for me, especially if Khan Academy doesn’t work with split screen. I cannot work on the app itself, a big bummer. Besides that, it is Khan Academy. Tons of great courses with great teaching and a great experience..Version: 5.0
✓ How bad khan academy is.Boo.Version: 7.12.1
✓ I hate this appThis app is garbage not only does it make your kids hate mathematics and other subjects it causes stress and fear this app is making my summer hell and making me sad don’t get it it sucks I’m a kid and I hate this more then anything.Version: 7.0.2
✓ The shushIt dum.Version: 7.11.1
✓ Love it, but- too advanced.I love the computer programming, and Pixar in a box, and how you get to learn all of that in one app just as well as grammar and maths. But, I am having a difficultly learning the math, I think it’s advanced because at school I never learnt algebra, now all of as sudden, I’ve got a giant algebra question. I think the videos need to be more descriptive as well as the questions. So if you get “sally made 25 donuts, and at the end of the day had p donuts. Solve for p.” I think it should describe how it wants you too do it. Like you could hit “help” and instead of it telling you “oh, p is just algebra. You can do this” it should show you step by step on how to do it, not just jump right in. And i don’t think that you should have to redo the whole test because you got one wrong. I had to do thirty questions for 20 points, 1%. I thought that was a bit silly for only 1% so if you could change some things, I reckon this could be a great app for mums wanting to homeschool their kids or just like travelling around the world and being able to do math everywhere! Otherwise this is a great app! Thank you for taking your time to read this 🙏😊.Version: 7.11.1
✓ Not as much content as i hopedI’m sure you are constantly updating with more content, but for math particularly (actually, that is all I checked) you don’t seem to have anything beyond a high-school level. After seeing your advertisements, I was hoping you would have some courses on both measure theory and Galois theory. I would not have been too annoyed if there was insufficient on either topic, but I was a little shocked to find that you didn't seem to have any content on abstract algebra or analysis at all! The first (or maybe second after a calculus/linear algebra refresher) topics most (pure) maths students take at most universities! Of course you are providing a free education service, which is really cool, but I feel like you advertise as if your program is a lot more complete than what it actually is!.Version: 6.10
✓ Too buggy and poor user expI love the learning and I love the concept. However, there are too many times that the app quits in the middle of a problem. Also it’s frustrating that when you enter an answer you can’t look at your written notes at the same time. If it’s something really long, it means having to continually dlick back and forth between the two..Version: 5.2.1
✓ Few courses seem to actually work in the appThere seems to be lots of content online and Kahn academy always seems like a great institution in media coverage. Alas the app experience doesn't live up to this promise. Most content I've tried to use doesn't appear in the app when you search, despite these courses clearly existing when you go online. E.g. all but the most basic / overview courses on computer programming. Similarly I enrolled in an art history course but when I tap on it in the app I'm just taken to the website. The resulting user experience is very poor and makes me want to look elsewhere for my learning needs. In short, I really don't see why they have bothered with an app, in its current form it simply isn't fit for purpose. Indeed, having an app this incomplete is probably worse than not having an app at all..Version: 7.2.0
✓ No split screen mode is a opportunityA great learning app, but made frustrating by the lack of split screen support. This is the perfect case for having learning material on one side of the screen, and the note pad of your choice on the other. User forum comments have been begging Khan Academy to address this for over 3 years now, especially customers with 12” iPads, but they don’t appear to be listening. C’mon guys, Apple have done most of the hard work already..Version: 6.9.0
✓ Why is not working on my phone🤨So it works fine on my laptop but whenever I want to use it on my phone it doesn’t work. I try and search videos up and even filter them it still doesn’t come up. But I do the same thing on my laptop and it works fine?..Version: 5.2.5
✓ Geared Towards SAT PrepIf these are the types of questions on the SAT’s, then why even bother? The questions are absolutely awful. They will not help anyone know what your skillset is, they only aim to confuse and befuddle your. If nothing else, they find any and all weak spots in your skills. The instructions on how to actually answer the questions are lengthy and yet terribly vague and idiotic. It gives no real insight into what you’re actually supposed to do. The questions themselves are asked in a manner that I can guarantee would confuse even the most avid reader. The hints are nearly childish. They do not give insight. If this is intended to teach, there’s something off. All I’ve found is frustration and anxiety. I don’t like to leave nasty reviews, especially when I’m sure this is actually the types of horrid questions that are on SAT tests. If anything must change, it would have to be SAT’s, so take this as a message from everyone disgruntled and stressed student. Make the standardized tests vaporize and disappear..Version: 6.8.1
✓ This just ruins your device!This keeps on glitching and slowing down my laptop, every time I go in it either from safari or the App Store it keeps on crashing and lagging my laptop. Fix your app 😡.Version: 6.10
✓ Great math lessons, terrible history lessons...I had used this app in the past for math and it was great for that. The history lessons, however, are atrocious. Rather than objectively presenting the facts, it gives a warped view of things. For example, the authors have somehow figured out how people ‘felt’ during history. No citations. No quotes. They just claim that this person/group felt this, that person/group felt that. I find the personal feelings of past figures to be secondary to learning the course of events. But, if they did feel some need to include them, they could at least cite sources or provide quotes. I saw none. It turned what could’ve been a factual history lesson into some subjective mind-reading of the past. All it was really instructing me on was someone’s opinion of what people in the past felt. It wasn’t educational. Not only is there a bias of perspective — today’s opinion of the past may differ greatly from how people in the past actually experienced it. Opinion and feeling are not the point. It’s history, not group therapy. As I said, if you want to include feelings, at least use quotes, cite sources. But, again, that really isn’t the point. History is not about the feelings of one person or even a group of people, it’s about objective events. Sadly, there was so little of that here, I just deleted the app. What a sad thing education has become!.Version: 6.7.1
✓ 1 star,i cant login 👎🏻😡I tried ti login on the app and it said,oops! You cant login here but you can on our website! ...LIKE WHY WAS THAT AN OPTION THEN!?!? Waste of time.. on THE WEBSITE “oops! Failed!” ANOTHER WASTE OF TIME! Took me 20 minutes and still nothing DO NOT DOWNLOAD!.Version: 7.12.0
✓ Nothing is loading!I love this app, the video tutorials are easy to understand and the practice questions are perfectly catered to each specific topic. HOWEVER, recently I’ve been having problems with the app. I have picked out all my topics and bookmarked them and I am no longer able to open them. I tap on the screen but nothing opens. The only things I can tap on are the icons at the bottom. It’s not a problem with my screen as other apps work fine. This problem only seems to occur AFTER downloading the topics. Reinstalling the app doesn’t work either. I’m not sure how to deal with this problem..Version: 6.6.0
✓ Great learning tool, app needs workPlease, give us a n option to simply type in answers. Some require touch writing, and it’s infuriating to get a complex answer written in their correctly. Feedback link in the app doesn’t work. Opens a pop up where both submit and cancel do nothing, forcing you to leave the app. Reached a question where I can neither get hints or skip the problem, therefore I can no longer practice that topic. I love khan academy, but these little problems can add up to ruin what would be an amazing learning tool.Version: 4.7.1
✓ Honestly someone has to say this: YOUR DONE.This literally dog water of an app has no common sense and says that the right answers are wrong, like someone get them a math mentor or something like GET HELP..Version: 7.5.0
✓ Time Consuming and Unfair Gradinf SystemKhan Academy used to be good when the whole system wasn’t broken. Everything is overcomplicated, and requires you to waste hours on what can only be defined as guesswork. The way you MUST type in math answers exactly right with no forgiveness is absolutely disgusting, especially when the whole point is taken off. Is one typo really a reason to drop the grade down a whole point? Especially when my Teacher grades this on a 1-4 scale. One wrong answer drops the grade to a 75%. Ridiculous. The fact that using a hint or watching a video takes off the whole point is also completely unjust. Please consider making the system more tailored to learning through visual processing and not repetition and failure. I hope that this system is fixed and makes it more about learning than catering towards students who already have mastered the material. This is not practice if the student does not already know the material. As a student who has a teacher who relies solely on Khan Academy to teach, I feel absolutely frustrated when spending hours upon hours attempting to beat the system..Version: 6.9.1
✓ I actually lagged can u pls change to 4 stars?I lagged I don’t know why it’s so annoying.Version: 7.10.1
✓ Good Information, when I can access it that isThe information available for free is truly amazing, when I can access it. I either got a buggy version, or maybe something else is the issue, but I have trouble doing more than one lesson—and sometimes not even that much—before I get a pop up window saying there has been an error processing my action, every time I try to do more than one question in a practice lesson. I can watch videos but as soon as I try to do either the practice or the mastery lessons, or the challenges, nothing will move forward. I know it isn’t my internet connection, and I’ve updated the app consistently when the app updates come around. I’d like to find a way for this to be fixed, as I looked forward to learning things throughout my day in doses. A+ information, I just can’t access it most the time. I would love to give 4 or 5 stars to the app, but it doesn’t hardly ever let me practice..Version: 6.7.1
✓ This is so stupidSo I was doing math when I found a easy question. It said “9x8” so I typed in “72” but it said it was wrong. This happened to me 9 times already..Version: 7.4.0
✓ Support requiredKhan academy still doesn't have split view support; disappointing. I hope it's in the works soon. Split view is a feature that will greatly supplement(actually essential)the learning experience for your students wishing to do digital/paperless notetaking on the ipad. Having split view will allow students to simultaneously access both the learning materials and then be able to take notes at the same time like a real classroom, it will help with engaging with the material better to help better and more comprehensively remember as notetaking is an active process. I know personally it will help me as a student to engage with the khan academy app/course materials more as it increases usability(and situations) and user experience. An example I was can give of the split view feature positively complementing khan academy app in action would be of students taking math courses in khan whilst having the app split together with a writing app(note app, whiteboard, blank scribbling app)this writing app will be used for maths working out and upon reaching the answer be able to immediately submit into khan academy app for answer checking; this ensures studying/learning/taking classes without losing or breaking any nice work flow, a seamless using experience...I hope to see support for split view soon on the horizon. Thank you!.Version: 6.0.3
✓ Would be perfect if it weren’t for app-breaking bugs.The last few updates introduced bugs that make some exercises impossible to complete or progress in, even after resetting the app. 1. Formatting on many math exercises has been completely broken. Numbers and equations are duplicated (for example 11 instead of 1, 3x+23x+2 instead of 3x+2). Font formatting has been broken as well, with some problems being displayed in a mix of large and tiny font. Some multiple choice math problems are impossible to progress through because the answers are not selectable, they are formatted in a side-scrolling table which is clearly not intentional on KA’s side. 2. Inputting answers in math exercises is occasionally bugged. I’ve experienced two different bugs. One causes the keyboard to retract after every button selected, forcing you to tap again and again and input one number at a time. The second bug makes it impossible to scroll left and right on the keyboard without the button you swipe on being inputted in the answer field, forcing you to go back and delete each extraneous number or sign before submitting your answer. 3. Possibly not a bug but still annoying: The “correct answer” and “exercise completed” jingle now takes over the audio on iPhone, pausing whatever music, ebook or podcast you’re listening to. I like to listen to other things while working on KA exercises and it’s frustrating to have to constantly restart whatever I’m listening to when I’m doing exercises..Version: 4.9.1
✓ It’s okIt’s actually really helpful I do think that you should be able to look back on questions and learn from your mistakes my year six teacher started using it during learning from home we used Mathletics before this and I thought that they were really good but now I think that they could expand in topics that they do and I think that this will really help me for work during school and the rest of my life ( the other reviews I sent were because I am a lil bit crazy sometimes sorry 😅).Version: 7.0.2
✓ The video talks too fast after the last updateGreat app. The only problem is that the videos suddenly started talking too fast. At first I thought it was just on the subject I was studying but when I tried another subject, it turned out to be the same. When I checked the exact same video on YouTube, they sound normal. Please fix this problem. Thanks..Version: 6.10
✓ ...Well just gave a try to the website for the first time after knowing it just existed back of my mind. Got all excited, turn the app on and it just bloody likes to show low res under 3G.... my speed is fine! It buffers fine even if it’s slow rather wait but watch in high res than blank or green screen or 2x2 m^2 pixels! 😡 please let us choose the res! or sort the algorithm that decides this! Also I see far more content on your website than on the app 🙁 esp for computer sciences why not having the whole website here?.Version: 5.2.5
✓ SuckyThe video was good but the technology was not good at all.Version: 6.5.0
✓ Glitchy VideosUPDATE: I reinstalled the app, the issue persists. I have submitted a ticket regarding the issue. Considering Khan is the only app where I have seen the issue, I do not believe the issue is with my device. — I absolutely love Khan. The loss in stars is due to the fact that the videos are very unreliable, often so blurry they are unwatchable. There doesn’t seem to be a way to manually improve the quality. More than happy to come back with a 5 Star rating when this issue is resolved..Version: 4.10.1
✓ SAT?I do enjoy the app but recently I use khan academy for mostly SAT practice. I find SAT a large advantage for khan in comparison to other learning apps so I hope it can be included in the app itself..Version: 6.5.1
✓ Mistake.I put in the right answers (CONFIRMED BY MY TEACHER) and the app says I’m wrong!.Version: 6.10
✓ Leveling hatredIm sure level down is too far.Version: 8.0.0
✓ No dark mode?Is there actually no dark mode support in this app?.Version: 7.12.0
✓ Sadly Lacks split view 😕I greatly enjoy Khan Academy the videos and practice work have helped me so much. I was introduced to it as a high school student by our math department. It was used as an alternative to traditional math assignments as it ensures the student is actively learning and can help teachers see where a student may need more help. I choose to keep using Kahn Academy in college as the videos often make more sense than what my professor does in lectures. The MAJOR issue I have come across is that the app cannot be used in split view. This causes a lot of issues for me as I use my iPad for notes. So if I want to have my notability app open it has to be in a tiny floating window that is too small to write in. I have been using the website instead because the app will not allow the split view. PLEASE update the app so I can use it more easily on my iPad with other apps open beside it!!!!.Version: 6.7.1
✓ The Seven Years WarYou lost my vote at the beginning when the narrator said “The Acadians moved to Louisiana and became Cajuns” Seriously? Are you British? They were deported, rounded up like livestock, a lot of them just coming out of church, pushed onto boats, families separated, mothers, children , husbands and wives. A horrible inhumane act of the ruling British. That is how the Cajuns came to be. Come visit the Acadian villages in eastern Canada, some descendants still live there. The Brits missed some intheir haste. Could you just do more research?.Version: 4.7.4
✓ The Khan academy developers enjoy the suffering of othersWhen trying to get 100% mastery the last 5% is extremely painful. If you get a single question wrong the skill will decrease and the unit test must be repeated until all skills are full. You can do a unit test 3 times in a row and the final remaining skill will not come up and if you get a single question wrong one of your mastered skills will decrease leaving more unit tests to do that will not give you the required question until the 10th time..Version: 7.3.2
✓ This hurt meWorst experience of my life. No explanation unless you want a massive video I which case still doesn’t get to the point..Version: 7.5.2
✓ It’s a fantastic app but it has many issuesI really like Khan Academy and it’s a great app to help you learn but there are a lot of issues where the activities don’t get saved and it’s really annoying..Version: 7.3.2
✓ Idea over knowledgeAs a social science academic I was really disappointed that many of the art history lessons were poorly referenced. For some of the course content, you can see the only reference was “New York Times”. You should never use media as an educational tool because it has been more about implanting the idea into the public than actually spreading the knowledge (see Murdoch media in Australia as a great example nowadays). For children and people who are seeking knowledge and information, feeding them with more media lies is just pathetic..Version: 7.3.2
✓ Needs improvementI think there’s so much stuff and challenges and quizzes and videos to help, but it gets really confusing sometimes when there’s so much information thrown at you. In the assignments tab I think you should add important key features, viewing the assignments from due earlier to due later, viewing assignments from highest level like 88% on a practice to 100% on a practice and separating them from videos and practices and everything else. It’s really a pain to scroll all the way to the bottom to see my assignments I didn’t complete since my teachers assign a LOT and I mean A LOT of homework on your app. I decided to rate your app fairly and not biased on we’re I like math or not, but rather the methods to teach and learn math. So there are some highlights. I like that you get hints for every single practice and it must be hard to make all of the detailed word problems. I also like that you can look back into the questions you messed up and learn from those questions..Version: 6.6.0
✓ Video graphic crash on iPhone 6In every videos I’ve watched, they have the same problem. Video graphic crash, the video graphic turns into some crazy color squares, eventhough sounds still perform correctly. It’s kinda annoying for me. I love the way Khan’s academy organise teaching procedure. But the crash led me to the 3 stars rating..Version: 4.7.2
✓ AWFULThis app is honestly embarrassing, it crashes within 10 seconds of opening it, and that’s not a one-time runtime error or anything, this is, fully updated on iOS 12, crashing before I can even access a lesson. I have courses I need to complete for my programming class and I can’t even start to explain how terrible this app is. I can understand a whole new iOS version coming out and there being a crash bug or something not working quite right after launch, that’s totally to be expected, but this. This is honestly disgraceful. They haven’t updated this app in over 3 weeks, and it has been unusable for over 3 weeks as a result. The service itself is honestly fine, but this app is disgustingly broken. If I could actually complete some parts of my lesson when I am away from my PC that would be great, so my thought process at that point would be to download the app, and sure enough it isn’t stable enough to stay open for more than 10 seconds. As a programming student, I find this mistake on their part absolutely embarrassing and I can’t believe it still has not been patched. 0/5 stars..Version: 5.1.1
✓ Good lessons but confusing playlistsThe lessons are reasonably spoken and visual, but the playlist order and layout is very confusing. I watched the videos in order from top to bottom for certain subjects and got to the “intro” videos after 6 videos in. If you play a video it lists related ones below which you might have already seen and also are not in the same order as the previous page. The courses should be a very linear, structured flow. It should be very clear which order to progress in. I also completed multiple exercises and once completed it went back to the previous video’s end which tried to load the exercises again. The only way to progress was to go back to the menu and find the next one. The pacing of the lessons is a bit repetitive and slow, perhaps aimed at children, but not too horrible. Promising lessons but with a flawed app..Version: 5.0
✓ Great app for learning, though there are some problemsI have been using khan academy for math for around 7-8 years now, and it has honestly been great. Though something I noticed was when you get into the more advanced branches of math, somethings that are put into the question are not actually explained in the video. This leads to you actually having to do some extra research to compensate for some lack of information in this app..Version: 8.0.0
✓ I don’t like this gameGgeftg.Version: 8.0.0
✓ HeeeheeeeAn easy way to learn and even though my mom is strict she likes it.Version: 6.10
✓ AmongusDon’t come here.Version: 7.5.1
✓ No point in having the appMy teacher made me use this and when I discovered that they had an app I downloaded it, thinking it would be better than the browser that I was using. Instead, after selecting the course set for me, it took me straight back into my browser as it ‘wasn’t compatible with the app’. Now, I feel that if you have an app for mobile users, then you should actually be able to do the work on the app instead of immediately being taken back to the bumpy road that you wanted to avoid. And that’s why I have deemed this app useless..Version: 6.10
✓ Barely functionsIpad air 2 user. A lot of the math features don't work when doing the tests. Very annoying. Was hoping this would be better than using my chrome app but that will have to do when I can't use my iPad because the app is unusable..Version: 5.2.1
✓ Needs ImprovementI think khan academy should be more fun in all subjects. It’s very helpful, but it is boring you should put games into learning, like building your own city and having characters live in them. You can send them on tasks and play mini games with them. You can also send them on exciting group quests win prizes from them. Your reading stories are also very boring. You should put stories about fantasy creatures, like griffons, dragons, and unicorns going to school and learning lessons that people can do at home that seem magical. You can do the same thing for wizard school. You can also do puppy school and talk about lessons that fictional puppies would do at school. You should also make more articles that proves that puppies are better than cats! Can you also make science, social studies, art, history, and computer coding for elementary school students, too?.Version: 7.1.0
✓ Horrible interface, and full of glitchesI find this interface to be full of lots of glitches, and the interface self is a pain. It may take you 10 seconds to solve a problem, but a minute jut to be able to type it into the box. And it’s not like it’s a small screen. I use tons of other apps with iPad compatibility that’s flawless. I thought the message was to make life easier, and give anybody the opportunity to learn. But with an app like this, I’d rather carry around the textbook. Also what’s the point of mastery challenges or points, if you can’t access it with the app itself. And on a final note, I would like it if the app wasn’t so glitchy, the pages constantly quitting, going crazy and just being so slow. If you are a teacher, please spare your students, practice problems and videos are fine but please, do not replace the textbook. After a year of using khan rather than a textbook and old-fashioned practice worksheets, I came in knowing more about pre-algebra than after, and it’s not like I’m not trying. It’s just so hard keeping up with it and teaching yourself.Version: 6.0.3
✓ 5 stars for dark modeWhen dark mode has been introduced into the khan academy app i will give 5 stars no doubt about it ! the white really hurts my eyes at night and i find it unbearable to use, a dark mode would really help..Version: 7.5.2
✓ SucksVery dumb.Version: 7.12.1
✓ Needs dark modeDark mode is an essential and very basic feature that should have been added a long time ago..Version: 7.4.0
🙂 Khan Academy Positive Reviews
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⛔ Khan Academy Problems
