Verizon My Fios Positive Reviews

Verizon My Fios App User Positive Comments 2024

Verizon My Fios app received 5 positive comments and reviews by users. Can you share your positive thoughts about verizon my fios?

Verizon My Fios for Positive User Reviews

✓ The app is a great appI love Verizon they don’t have hidden fees and bills fluctuate like Comcast I had Comcast for three months and their bills keep going up for no reason the first bill I paid was 62 and the second 62 and their third bill they billed me 79 dollars and I had no idea why the bill increased like that and they sent me Comcast tv and they charged me for it even though I didn’t ask for it over all my experience with Comcast was very terrible but with Verizon is drastically the opposite of that; what I love about them is they don’t have any hidden fees what you see is what you pay and they didn’t charge me for equipment and installation and they dig under my house to do the installation in another day than the day of the installation and they didn’t charge me for it over all I’m content with the services of Verizon I know I posted a week or two ago I the app didn’t work but it was my own illiteracy I didn’t know how to work the app and I called customer service and they said I order for the app to work I need to logout and log back in in the previous massage I said the app doesn’t show bills details but thanks to Cady customer service now it works I’m never leaving Verizon.Mohamedmusa96Version: 5.32.0.4

✓ Review for the services Jim renderedJim was extremely patently with me. I am 74 and not technology savvy. He took the time to explain and walk me through everything. He also took time to explain other things and features I needed. He walked me through the process . I have never had someone to be so very helpful and patient. I know I asked a lot of questions and was not aware of what I was to do. It did not annoy him. He continued to say “we are here to help you-don’t worry.” I have been frustrated because I did not know how to perform the task. He did not make me feel like an idiot. I would like to thank him again for solving my problem..CanterfordVersion: 5.43.0.4

✓ Happier....I called a few months ago Complained about my rate A young man assisted me Listened to my angst and Lowered my bill! I have no employment and I am a senior on A low income Social Security. I was so thrilled to get his Understanding and empathy that I will tell everyone of the kindness of Fios/ Verizon. I know you can trace who it was and commend him for making me a happier customer. I was going to go back to Optimum to get lower rate but the fees to change up are awful. I always can use a lower rate and if you can Help seniors it would still be appreciated. I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. . The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process. I can now change to my Roku without having to get up and do it manually. The problem arose after my tv died, the tv that the home tech who installed fios hooked up, then the new less smart tv that I must use now, did not link up automatically with the remote. Problem has been solved by kind courteous rep. There was a survey sent I entered it late and it was vague. So, overall I had a positive experience with Both phone reps and I am quite satisfied. I would always welcome an even lower bill. But service is good and fast! No more buffering and loading!!! Thank you very much! Joan Giangola..JoneyerrrrrrVersion: 5.13.5

✓ My experienceMy order started out rough to say the least. The end date in old apartment did not coincide with start date in new apartment, even though I requested that it did. I requested that there not be any down time. instead of the sales clerk telling me it wasn’t possible for the date I requested. She booked a date outside of my lease end date to start service on 8/31. I gave Verizon a 5 star rating because folks like Doreene, Steve and Derrick worked tirelessly to ensure that my service was restored on 9/1. I didn’t get the name of the initial person I dealt with but I wished she would have explained the truth to me upfront so I wouldn’t have had the delivery expectation sooner than what it ended up..NicolePISssssVersion: 5.16.4

✓ App not useableI rely on this app for WiFi parental controls, but for the past day I cannot log in. So I try to go to the website and block devices from there but it says I must use the app for Home Network Protection. I would if the app worked!! I have uninstalled several times, and I still just get the loading screen. The app was fine when it worked. Might have to go ahead and pay for a different service that gives me control over WiFi that was promised with this app. But I really didn’t want to do that, since I’m already paying for Fios. Updated: I am so impressed - I emailed the apple-app email address, they got back to me personally AND fixed my issue all within a few hours. Very pleased and so happy I don’t have to find another solution for parental controls on WiFi. They didn’t even ask me to review, I just felt the need..JudyM25Version: 5.18.7