Etsy: Custom & Creative Goods App Negative ReviewsEtsy, Inc.

Etsy: Custom & Creative Goods Negative Reviews

4.93468 star

Total 74 Negative Reviews

Etsy: Custom & Creative Goods App Complaints & User Negative Comments

Etsy: Custom & Creative Goods app received 74 complaints, negative comments and reviews by users. Can you share your negative thoughts about etsy: custom & creative goods?

Please wait! Etsy: Custom & Creative Goods Facebook comments loading...

Reselling and hating fat people apparentlyThe app is okay as it’s own however sellers will up sell things from aliexpress/bad companies like that for a higher price, they don’t offer refunds properly and size exclusion is a huge part in this app, I’ve spend a good few pounds on here to dress how I want which is already difficult to do, aswell as support small business. It’s almost impossible :( I just wanted to support smaller business and I’ve been drowned out by just people hating fat people so epic!!!!!!! The only thing I’ve bought on here that was good was a tote bag lol.Version: 5.75

Bug reportFirst and foremost: the site is difficult to search. I love what I find here, but it is just so hard to sort. Search on Boho necklace and you find necklaces that are anything but boho, beads suitable for making a necklace, necklaces that are neither vintage nor handmade, non-necklaces that could be worn around a neck maybe, a clasp without a necklace and so on. (And yes, I know how to use a search engine.) And now there’s a new wrinkle. The Etsy app and the Etsy seller app are not communicating with each other. On my Etsy seller app, I saw recent activity that showed me something interesting on the Etsy app. When I clicked on it, I was told I must be signed in to see that listing...but I was already signed in. I went through a frustrating loop numerous times. It simply would not show me that article in that shop. So I searched the Etsy app on the name of the store instead, and it told me there was no such store. I tried this repeatedly, but it failed. My spelling was correct. I clicked on SHOPS. All my efforts failed. I was on the verge of buying something!.Version: 5.3

Etsy app adding tax on top of already taxed sales amountI am having major issues buying digital downloads as every time an item is put in the basket the total amount ADDS on tax on an already TAXED sales amount. If you go through to a payment portal and then cancel it rectifies when you go back to Etsy but as a seller also, customers are no longer buying as they are put off with the fact Etsy looks like it is charging tax on top of tax I am trying to get help from Etsy but it appears whoever is looking into this simply doesn’t understand what I’m saying even though I have provided umpteen screen shots if it happening on both my shop and others shops. Other sellers are experiencing lower sales also. Etsy please sort this out..Version: 5.68

Always LOVED this app...Until the changes that make it select half of your basket when you want to simply pay for one item. You then have to save items for later to remove them and then when you go to saved items it is taking up to a minute to simply move or delete one item from here. I have just spent 24 minutes removing 27 items from my saved list. To pay for 3 items I have just had to love 11 items to save for later. Why have these changes been implemented for so long and not sorted?? Why is it so slow to move items from saved list?? I have used this app for over 3 years now and I’m honestly fed up with this time it takes to do something that should be easy and swift. Please PLEASE change this system. Put it back to how it was before it grouped half your items for checkout. I can’t be the only person that this annoys. I love Etsy. I have a store on it but I’m nearly done with it..Version: 4.84

Why is changing your address so difficult?Great app in general, but I’m still trying to work out how my last parcel got sent to my old flat, when I moved out 9 months ago, was using a completely new Etsy account that I only made two months ago, and was using the app that I only downloaded 1 month ago, yet it automatically sent it to my old address and didn’t seem to give me any way to check or change the delivery address before ordering. I don’t even understand how my old address was attached to my new account? This is not the first time it’s happened as well, as a previous order once ended up at my parents house. It’s worth noting however that I’ve placed plenty of orders on my new account that have arrived at the correct delivery address, which if anything makes it even more bizarre that Etsy randomly decided to use my old address after months of using my new one. Please make it easier to check the delivery address before ordering, because I have never had this problem with any other site..Version: 5.73

Scammers ParadiseI just got scammed for $1,607.00 on Etsy and there is no recourse. Etsy has a problem. They don’t allow buyers to see seller transaction history/reviews before making a purchase. This means sellers are setting up fake accounts, taking your money and then closing the account as soon as they have a few transactions. They either don’t ship anything or they ship an empty box. They then set up a fresh account and do it all over again. Etsy won’t refund your money and neither will PayPal, visa or MasterCard. I won’t use Etsy again until I can see the sellers transaction history and neither should you..Version: 5.71

Disappointed.I have been an Etsy shopper for several years now, and enjoy using the site and love being able to support small businesses. The 2 star rating is for the app software itself. I have an iPhone 7 running iOS 10.0. I refuse to update to 11.0 because of the well-known slowdowns it brings to "older" phones. Upon launching the app today, I got a notification saying that the Etsy app would no longer support iOS 10.0, and that I needed to update my phone software to 11.0 for new features. I understand that under normal circumstances, updates are crucial, but when Apple has admitted to slowing down older phones, I think it's ridiculous to have to upgrade. I hope to be able to use my 7 for as long as possible, and it runs way faster than other phones of the same model which are updated. I'm disappointed I won't be able to use the Etsy mobile app anymore and will be accessing the site through browser, if it allows me to..Version: 4.83

Not enough securityI found out through my emailed orders that someone had hacked my account. The Etsy app was woefully inadequate to react to this situation. I was able to change my password and message the seller - but that was it. There is no functionality to log out of all devices, delete payment information, set up two factor authentication, no cancel button for an order in the event of being hacked, no standard questions available from the help menu and I had to switch to safari to send a help email. The products have always been lovely, but the app needs serious improvement before I would recommend it to anyone..Version: 5.56

Leaving Reviews on App is Almost ImpossibleThe app works fine when searching for/buying things. However, the feature to leave reviews for items you’ve purchased is severely broken. I always like to leave photo reviews to benefit the shops I buy from, and I feel like taking a picture on my phone then posting it with a review all from the same device should be super simple. This is not the case: when you select a photo and adjust the borders, the area of the photo changes by selecting an area down and to the right of what you selected, sometimes even zooming out. Then when you go to type up the review, the page does not scroll down to allow you to read what you’ve written. The phone keyboard covers almost all of the review making it hard to type at all, let alone proofread/edit. If they fix this issue, I will update my review. The option to leave detailed reviews is central to the whole Etsy experience and benefits the entire site, so I hope someone can make it work..Version: 5.14

Caveat EmptorI remember a time when Etsy was all about independent creators. These days a quick search is just as likely to find people reselling cheap mass-manufactured articles at an inflated price, not to mention the number of items that make questionable use of copyrighted and trademarked material. Not to say that it isn't worth a look now and then, but be sure to check other sources before you buy anything, as you might be paying artisan level prices for items manufactured cheaply in China..Version: 4.81

Why is app dumber than the mobile website?It’s pretty recent but now you can’t do a lot of things in the app l, instead of the mobile version of the website. That’s pretty dumb. We can’t add promo code during check out, or leave notes to sellers. The worse? You can’t check out only one shop at the time, it forces you to check out everything you may have in the cart. Please fix this Etsy..Version: 5.73

Stop The StealA lot of the so-called “handmade” stuff is just cheap, rebadged Chinese products you can get on eBay for much less. Etsy also has a reputation for being insufferably woke and likes to censor opinions they don’t like. Sad!.Version: 5.65

New update error can’t reportTried to report an issue with the update but there’s no way to report it in the help settings/contact menu. Used to be that when you tapped the heart it would favourite the item/shop and then tap again to unfavourite. Now you tap and it gives you the option to add it to a collection and favourite it - like Pinterest. But there’s no option to UNfavourite new or previously favourited items, just comes up with the add to collection option every time. No undo. Then you try the menu button below the item and there’s no option to unfavourite/delete/remove it there either. You can delete entire the collections that you can now create but the original favourited items done prior to the update are all still there that I don’t want anymore, as well as any new individual items may change my mind on. I’ve tried googling, I’ve tried searching the issue under the help section in the app and I’ve tried to find a method through contact us. No results..Version: 5.45

Terrible customer service and can’t resolve problems for customersAs above.Version: 5.53

Fraud sellers and worst customer serviceI had really bad experience from seller as well as etsy company, wasted my money and time..Version: 5.69

Won’t let me sign in on my iPadI can access my account on the web and on the iPhone app but can no longer access it on my iPad. It sits for a while at the login screen then after a while says my request has been timed out. Deleted the iPad app, downloaded again and still no joy. Logged out of my Mac and iPhone app and can access my accounts there still, by copying and pasting my password to make sure it’s not me mistyping. Paste it into the iPad app and the same dead signing in screen gets me. Not sure where else I could report this, so I’m leaving this here in the hope the developers see it. When it was letting me login on my iPad, it was a useful app!.Version: 5.55

Photos won’t load with latest updateLove Etsy, usually love to use the app, but whatever changed with the latest update has caused a few problems for me. Product photos now won’t load when you click through to an item, & refining by category no longer works. Please fix it Etsy team, it’s usually amazing but almost unusable now 😔.Version: 5.10.1

Annoying appThe sellers and items on Etsy are great. The problem is the platform and this is a problem that occurs both on the app and the website. When ordering items there is now a date when you can leave a review. This date takes in to account the processing and estimated shipping time. This is fine to stop people leaving bad reviews if their package is just delayed in the mail. However, if you receive your items quickly you are stopped from leaving a review until the processing and shipping time has elapsed. There is no option to check that you have received your goods and therefore want to leave a review. For someone who uses Etsy only when wanting to purchase things, as opposed to just browsing, having to wait past the date of arrival to a date that is half/full week away to go on and leave a review is frustrating. There needs to be a way of selecting that you have received the items quicker than expected so that you can go on and leave a review. Especially, if what you have received is fantastic. The quicker you can leave a review the quicker other people know how good/bad a seller/item is. I have mentioned this to Etsy support which in itself is tedious as you can’t do it through the app and they didn’t understand what I was suggesting..Version: 5.17

REPORT THIS TERRIBLE APPI AM SO MAD. I ordered those hot chocolate bombs and then Guess what! The seller is unavailable to contact anymore and I’m not receiving my order. I’m in the process of making a case to get my money back. This is absolute crap and fake and it’s full of scammers..Version: 5.65

Got ripped off and no Etsy supportI bought an item and it was defective and told to return it for fixing. Person never sent item and still charged me. It took so long that it passed the 100 days and I didn’t get a refund or even able to review seller. Terrible service.Version: 5.68

What happened to supporting small business?Utterly disgusted at Etsy's greedy grab by increasing their percentage so dramatically on sales (I'm not even a seller, only ever used it to buy items). Not to mention the dishonest and downright awful people who complain items haven't arrived.... when they're stuck in the postal system somewhere which is out of the seller's control.... and Etsy insists they get a full refund. Even when the item will eventually arrive (& the buyer wouldn't pay for tracked mail). This has happened to three friends who have Etsy stores and I find it despicable. Etsy used to be about supporting the handmade, artisan and unusual items. Nowadays there's so much mass produced in China products I don't see the point. Small sellers - start your own websites, so many of us will support you. Don't use a platform that doesn't even support you and your business..Version: 5.1

The worst app everThis app seriously ruined my life. Etsy doesn’t give a crap about sellers as long as they are making money by pulling in enough buyers. Every time a case is opened against you they ALWAYS choose the side of the buyer and take money from your account without permission. All 3 cases I had against me were not my fault. The first one was a customer being unhappy with a product 3 months after receiving it when my return policy clearly states send me a message within 1 week and mail back within 2 weeks. I refused to accept the item after 3 months and they opened a case and I didn’t give them a refund and Etsy took the money straight out of my account. The second time was a customer demanding a refund saying they never received their item when their tracking number clearly stated that it had been delivered weeks ago, and Etsy once again took money from me without my permission. They also don’t take into account that items cannot be shipped on Sunday so customers get mad when their item is shipped a day late. Now they have a new policy where if you don’t offer free shipping your items will not pop up at the top of the list for customers, so you are basically forced into free shipping and lose customers by increasing your prices for no reason. Etsy is a waste of time and money and I’m upset I ever wasted putting energy into it..Version: 5.37

Can’t change the currency!!!I love the app, I do, but it shows the prices in USD only!! Even if I go to advanced settings and change my country and currency nothing changes in the app!! Fix it please!!.Version: 5.44

Extremely Disappointed with your Customer ServiceYou have a help centre, that’s fab! But when potential customers have issues with the actual site there’s no way to help. My issues are with the lists you can create in Esty. I have one and was looking to create another one under the heading WELLNESS however for whatever reason I keep getting an error message stating I have used that name already. The first advisor I spoke to asked me for my name email address. Last product purchased last digits on my card. I have never ordered from esty and not sure I’m going to be now. DOES IT REALLY HAVE TO BE SO HARD TO GET HELP.Version: 5.44

Scammed and Extremely angryI made a purchase 4 months ago. I did not receive the purchase or even get an email that it had been shipped. The shop owner has never responded to me and their store has been closed. I figured maybe it was just taking a while to ship. And now I can’t even open a case with Etsy since it’s passed the 90 day limit. Would appreciate it if I could still open a case when I have proof. I lost $300 and I can’t do anything about it. Never using this app to make purchases again..Version: 5.65

Overwhelmed by adsI love Etsy and I’ve used this app for years. I was SO happy when they finally updated the options for search filtering because that was a long long time coming, but recently my searches are dominated by ads paid for by the stores owner. I’m used to Etsy ads and they’ve even helped me find new favorites. However, most of my search results are now ads, and they’re ads that are no longer even pertinent to what I’m looking for. If I’ve searched for sunflower necklaces, adjusted the filters to what I want, I don’t want to see sunflower wedding invitations suggested, or sunflower art prints being suggested. Seriously?! At least suggest the same thing I’m looking for, even if it’s a $200 item and my search criteria is the $0-$50 range. That at least I understand. Mixing completely different categories is obnoxious and makes it hard for me to see what I’m looking for. The second problem with the ads lately is the quantity. I’m used to seeing 2 ads every so often, but I’m seeing 4-6 ads clumped together now and coming up so often I don’t know if it’s still on my search at all. This is ridiculous, I want this fixed ASAP please..Version: 5.14

Refreshing a pageI have been shopping on Etsy for quite a while now and there is one seller in particular which I like buying things from her work is amazing and beautiful and she post items as she finishes them. With that being said her items are also very popular so once her items are posted you instantly have to try and purchase it or it’s gone, but it is hard to do that when her shop has multiple items up for sale, and you can’t see any of them. Within seconds those few items she listed are sold. With not being able to see what was sold. Unfortunately every single time I get on there and she post three or four items at once and you go to refresh the page to see the items that were posted there’s nowhere to refresh there’s no refresh button you cannot slide the screen down to refresh I don’t understand this issue, please fix it!!! I’ve reached out to Etsy a few times and have been told I have to many windows open. That is not the case, I have cleared my browser history and only opened the Etsy website and still the same issue, so very frustrating!!!.Version: 5.29.2

HORRIBLE EXPERIENCE !!!First of all, I got Etsy because I thought it would be easy to use and I wanted to sell my slime!! It turns out I was wrong. So Etsy charges $.20 PER LISTING!! It is hard to use. One day I came back on Etsy to find out that my account had been BANNED!!! So I checked my email and they told me that my account would be unbanned by June something. I recently have tried to sell by making a different account but it won’t let me make a new one. I have emailed them again and they told me that I had “violated” the community guidelines because I had apparently sold something that I had not made. WHAT?!! So you tell me I can get my account back in June and then in June you tell me I cannot get it back ever or make new accounts? I sell slime!! MY slime! There is literally an OPTION asking if it is your product or someone else’s! I see people everyday on Etsy selling something that’s not theres. But I have NEVER sold something that I have not made. I have emailed them multiple times telling them to be more specific but they won’t tell me what I sold that I apparently have not made. They won’t respond to my emails anymore. And on top of that, I CANNOT BUY!! I’m very disgusted and disappointed. Do not recommend..Version: 5.51.1

Searching = nightmareFantastic amount of product information - more than I usually find on other shopping sites. And it was fairly easy to narrow down search to desired item. Searches tend to pull up an enormous selection which in itself is great; however, if you need to exit the app whilst browsing and return, your search is completely lost and you have to start all over again. This is so mind-numbingly tedious that it makes me just want to delete the app and shop elsewhere. It’s appalling that Etsy haven’t rectified this! As it’s easy to do..Version: 5.18

ETSY WILL ROB YOU!Do not purchase anything on this app. You will be scammed and they will do nothing to help or offer a refund. This need to be taken off the App Store..Version: 5.68

Horrible app I have ever been too!!!This is the worst company in the history of worst companies. If I could give it zero stars I would. The seller I bought a pair of fake AirPods Pro from this seller he refuses to send my child out a replacement and was talking about reporting him for harassment for no reason and gave my daughter a pair of fake airpods and was being very rude I never been to company where every seller on this app are very mean. And then they was talking about my eBay account that I have no clue how he knew about them. He is the worst seller and he needs to be fired I will have him arrested for stealing my money and not giving it back he was sitting here being so mean and thought my child was bullying him he was only trying to replace his airpods he lost that he couldn’t find and he sat they’re aiming at him instead of solving his issue ladies and gentlemen save your money cause Etsy will rob you for all your money and you will never get your replacement either I already closed my account and calling Etsy to report him and have him fired. Thanks Etsy but I will never shop here again they putting my children at risk..Version: 5.73

Love Etsy but...As a big fan of independent businesses, I use Etsy often. I was thrilled to know where was an Etsy app, however, the app desperately needs some changes to drastically improve the customer experience. To the developer - can you please create a search option for the customer’s ‘favourite’ items - I have hundreds of favourite items, but I find that I’m spending an endless amount of time scrolling through my favourite items looking for a particular thing, but this is laborious and tiring!.Version: 5.52

Frustrating at times!Got the Etsy app as I was looking for something specific - found a seller who delivered on time only to find he’s no longer a seller. Also....and this is REALLY ANNOYING I’ve specified that I’m in the UK so filter my searches to sellers who deliver to the UK - the app decides to show me lots of marvelous things that i’d love to buy, except I can’t because these sellers are US only. Great if you get a lucky UK find, frustrating as hell when you think you’ve found your perfect item only to find out that they don’t deliver to your area. Sort it out app developers, other apps are beating you hands down with these basic filters..Version: 5.26

In Stock doesn’t mean in stock!The majority of items listed on Etsy aren’t actually ready to ship even when it says in stock. It means they might have the materials to make it but there is a long ‘processing’ time. Set your expectations low for delivery time and don’t buy anything that needs to be delivered for a holiday or gift.. Likely you will disappointed.. this isn’t just for personalized items. Sellers like to have hundreds of listings but can’t and won’t try to have them in stock and just assume you understand they still have to make another version of the item pictured. Also Etsy is rampant with copyright infringement and stealing of intellectual property. The absolute opposite of supporting a creative! I joined an Etsy Sellers group and it’s basically thousands of Etsy sellers FB group which i found was mostly making fun of people that had expectations of receiving an ‘in stock’ item that doesn’t arrive for a month or so. And telling people to ‘mind their own business’ regarding copyright infringement because ‘90% of products on Etsy are copied from the original artist’.. I went from dedicated Etsy buyer, proactively encouraging friends to shop small business, dipping my toes into selling some of my own handmade items, legitimately in stock items, trying to educate myself with other Etsy buyers, to vowing to never shop Etsy again..Version: 5.68

Not displaying taxes before checkout is so misleading!I love Etsy, but the way prices are displayed at checkout is REALLY misleading for Australian buyers. It says taxes are included where applicable and then they wait until the very end to add on GST. I have no issue paying GST, but you need to include it in the pricing BEFORE checkout and not once you reach the payment method. The ACCC is pretty clear about what is legally required to be displayed: “When a business displays or quotes prices, it must clearly state the minimum total price that you have to pay. The ‘total price’ must include fees, duties and taxes that apply to all sales (such as GST or any compulsory processing fees).”.Version: 5.60.1

Too much nudityI have been enjoying using this Etsy app to purchase supplies for my art business from small businesses that have supplies available, and I prefer to support small creators. However, recently I have been getting a lot of pictures of frontal nudity and risqué lingerie and other sexual items that I have never searched for or looked at or clicked on. My viewed, searched, and liked items are very tailored to art and craft supplies especially wool, alpaca fiber, handmade watercolour paint, artwork, and booksmithing supplies as well as some pet products. I don’t appreciate having to sift through a sea of penises to find new art supply shops. You are suppressing artists and art suppliers in favor of flooding my feed with inappropriate content that is not at all related to anything that I have searched for or looked at. I have already cleared my recently viewed in order to try and stop this but it only worked for two days. I don’t even want to go on the Etsy front page anymore and am considering leaving Etsy altogether and contacting my shops to purchase outside of your company. This has been happening to other people too. There is no way to tailor my recommended items other than viewing and liking the items that I am actually looking for and yet the peni persist. I am not looking for those. I wouldn’t go to Etsy for that anyway..Version: 5.73

ArghI'm having problems with this ap updating it doesn't fully download and I can't even delete it, it was fine before trying to update.Version: 4.31

Mostly great, except settings issueThe app is mostly great, easy to use and navigate. However, I have to reset my currency each time I use it as well as specific filters I apply to my searches (ie: shop location, ships to, etc.) and I also noticed that some options re:colours of products are not always visible on mobile vs. desktop. This makes the app less appealing to me because it feels like a bit of a hassle to use. Please fix!.Version: 5.7

I have no idea how much anything costsI have recently moved overseas and have changed my preferences from Danish money to australian money upwards of 7 times on the website, yet the app remains unchanged. It is also impossible to edit the preferred currency on the app, or even the payment method as far as I can tell. Absolutely makes the app useless, as I will not buy something to ship to Australia when it is telling me the price for shipment to Denmark. Very disappointed and frustrated. I like the layout of the app and would love to use it but it is so frustrating..Version: 4.89.1

Poor review giving meansMy order arrived ASAP yet being predicted to arrive 28 days later (due to being from abroad) I couldn’t leave a review for 20days. Most people won’t remember or bother if found in this situation unlike eBay where it tracks packages and knows when packages have arrived so feedback can be given. I have read that sellers can purchase fake reviews so wouldn’t be surprised if this is why such an issue exists as nothing more than a money making scam from sellers to make them think they need to purchase more fake reviews. It’s well known by smart people if you don’t get good reviews from real people you aren’t going to satisfy or attract the customers with a fake..Version: 5.81

Very slow + Hidden rate exchangeVery slow image load compared to other apps! Hidden currency exchange fees - please be more transparent in your rate calculations, sneaky expenses will drive users away. We are not naive. Please make your “add to list” easier to use! Having to fave the item by default before accessing “add to list” option is annoying and you end up accidentally enlarging the photo 5x times before finally clicking the small heart icon..Version: 5.51.1

Don’t orderI spent $90 with tax and shipping on a pair of shoes, never came in or got my money back so i tried to get etsy customer service to help me, they just closed the case and said they couldn’t help. absolutely angry.Version: 5.47

Search options need refining.First of all I love Etsy. It’s almost impossible to find out how to give feedback to the actual website - which is seriously wrong. I’ve tried to search to no avail. Your search options NEED fixing. I want to have the option to filter out certain countries or select more than one category! The reason is to make it easier to find stores and items you actually want. Allow us to look at multiple categories. The issue with needing to filter regions is because I simply cannot look at American orders. The shipping is over 30$ and majority of items I search for are from there so I miss items from other other countries who have a different shipping rate that I can afford. The US shops FLOOD the search results and it is incredibly frustrating as I miss finding unique pieces. Please alter this so I can find the items I need from select countries. The current search option only allows you to pick one country at a time. Such a waste of time. Please fix this..Version: 5.45

BUYER BEWAREThere is absolutely NO BUYER PROTECTION. SHAME ON YOU, ETSY!!!! UNETHICAL, IMMORAL, FRAUDS!!!! HOW DARE YOU ALLOW SELLERS TO STILL HUNDREDS OF DOLLARS FROM BUYERS!!! was scammed on Etsy and there is no way to report it or get my money back. The “seller” used another shops pictures and when I tried to immediately cancel my order they refused to refund my money. Then they reported the item as delivered when it wasn’t. I tried to open a case with Etsy, but, they just try to get you to resolve with the seller. Etsy takes no responsibility by putting it all on the buyer and seller to resolve. There is no way to contact Etsy directly and no way for me to get my money back. There are real scammers on Etsy. Be very careful. I lost hundreds of dollars. Money I don’t have to spare. Edit says to open a case but they just close my case immediately without looking into it because the seller says they delivered it. I have proof in conversation with the seller that I received nothing. Yet, Etsy refuses to do anything about it. SHAME ON YOU, ETSY!!!! UNETHICAL, IMMORAL, FRAUDS!!!! HOW DARE YOU ALLOW SELLERS TO STILL HUNDREDS OF DOLLARS FROM BUYERS!!!.Version: 5.51.1

FrustratingI used to like going on Etsy. Not so much anymore because of the CONSTANT CRASHES EVERY 2 MINUTES..Version: 5.73

Works ok, needs report functionThough it’s not needed that often, if there is the need to report an item it’s not easily doable. There’s no report function in the app so I have to open a seperate browser, find the item again, and go through the login process etc if I want to report something. There needs to be better functionality for reporting; a lot of people may not realise they need to do this to report & items that shouldn’t be on Etsy might remain there.Version: 5.9

Inappropriate recommendationsI saved a skirt to my favourites. Went back to my home page, and Etsy is recommending BDSM underwear, complete with explicit images. I don’t want to see that, and I can’t find a way to remove it from my recommendations..Version: 5.73

Reviews are not a conversationI’ve had this app for a LONG time. In fact, it’s one of the first apps I ever downloaded! I love how you can find just what you’re looking for! However, in recent months I have noticed that prices on many items I’ve been interested in have gone up significantly. My biggest complaint about this app though: on several occasions, I have left honest—not brutal or bashing, but simply honest reviews about a few of my transactions. When you leave a review about a purchase experience on this app, the seller can continue to publicly comment on your feedback. To me, this is totally bizarre and not what I’m looking for in a shopping experience. It creates a confrontational environment. And no one wants to read all that! If I’m leaving feedback because something needed to be improved, I’m not looking for an argument or justification. It’s just that—feedback (to hopefully help improve that person’s business in the future)! I wish they would change this feature, and maybe consider making “less than 4 star reviews/comments” private so it doesn’t become an unfriendly environment..Version: 5.69

Missing basic functions... please add them!!!!I have used Etsy for years. Both on desktop and the app. I love browsing and saving favourites. But one basic function in the app is missing and it’s driving me nuts!!! You cannot search your favourites! Or sort it by anything (category, price,sale,...) or bulk edit your favourites (for example to select several items in your favourites to then put it in a more defined list. Why? Shouldn’t be too hard? And for a heavy used like me it would make my life so much easier to look through my previously saved items. Please, please, please.... add this soon..Version: 5.16.1

$$$Good app overall but I couldn't see anywhere I could change the currency like you can on the website.Version: 1.1

No AccountabilityI really loved Etsy because of all the creative variety of hand-crafted products. However, the past few orders I have placed have been massively overdue. I bought a Christmas gift for a friend in early December; it had an ETA if 2-3 weeks yet it JUST arrived mid February. There needs to be some sort of system of accountability that penalizes business owners if they take longer than the projected dates posted on their page - some sort of incentive for them to make sure they meet their own deadlines. Perhaps refunding a percentage of the cost of the item back to the buyer after a certain amount of time? If you claim that your products ship within two to three weeks, and it takes two MONTHS on more than one separate occasion, it is a huge deterrent to me from wanting to buy anything else from here again. I understand life happens, and some things are out of their control; I’m completely okay if it’s a few days (or even a week) past when they said I would get it, as long as they keep me updated. But that rarely happens. Most of the time I just get no response until I finally open a claim, which I really don’t like doing. Please develop a better system of accountability to make it less frustrating for your consumers! Thank you!.Version: 4.85

Too much adult content on an app for ages 4+Etsy needs to abide by its own terms of use, which require anyone selling something (an image, item, toy, tool, garment, etc) that features adult content in the listing images needs to be labeled with an adult content warning on the first tile, with other age-sensitive content accessible after you click on the listing and swipe through the listing photos. Most sellers of adult items do not abide by this rule and Etsy is not flagging and removing these images promptly. This app is labeled appropriate for ages 4 and up, but there are increasingly graphic images being pushed to the forefront of the site through its bizarre and faulty algorithms. One search for leather keychains should not subject me to months of images of leather bondage accessories worn by fully nude models. To report the image you have to click on it, further the cycle of suggested content. I used to look at Etsy with my kids to pick out unique stuff for their rooms, gifts, etc. Now I’m afraid to open the app or use it if my kids are in the room..Version: 5.72

They take no responsibility for scammers on their siteRecently been scammed on Etsy and the seller disappeared from the site and never received the item. When I contacted Etsy they basically replied that there was nothing they could do!!! Use with care..Version: 5.59

ReviewI love the stores BUT every time I try to download I have heaps of trouble. You have no library to download to anymore and when I get the emails from the stores I get taken to goetsy and then when I try to copy to save your website is down and I get sent back to Etsy. You have a very complicated system for the buyer..Version: 5.41.2

Throw item# 2235312332 Didn’t get this item. Please send soon. Thanks!Didn’t receive throw item # 2235312332 . Please send Immediately Thanks!.Version: 5.67

DifficultEtsy has become very difficult over the past couple years I’ve used it. I recently bought a charger on here and when it showed up the item didn’t work at all. Contacting the shop first I asked for the issue to be solved. I checked to make sure it wasn’t my phone and when done I asked the shop for a new charger (they state this is not an issue even if I was the one to break it) I contacted Etsy and opened a case. Eventually after some time the seller stopped replying and ignored me. This raised a red flag. I escalated the case with Etsy as to have them over look it and the replies take forever, they also aren’t fixing the issue. First, they ask for photos which I can not supply because how do you take a photo of your phone not charging? Thy also don’t realize even if it was my fault for breaking it, the seller states in their about, that they will replace it, no questions, no returns, and quickly. I’m deeply disappointed and awaiting for my last order to arrive so I am able to delete the app. ****Update: recently Etsy closed my case and refused to fix the issue, The shop also decided to change their warranty facts so I can not in anyway get my item replaced. I’m saddened how poor of a system Etsy runs and how disappointing some of the people on there are..Version: 4.77

Currency and location need improvingThe website and app always default to American and USD! Every time I use the desktop version I have to change my location to Australia and currency to AUD. It never saves my settings so matter how many times I “update” them. I have no choice but to use American settings in the app - it allows me to update my settings via the website, but again doesn’t save them to the app’s setting so it’s pointless. Very annoying..Version: 5.54

Horrible Customer ServiceWhile the app itself is easy to use and wonderful for buyers and sellers the customer service to fix account problems is atrocious. First, there’s no # to call and talk to a real person. The # that you can google and call just is a recorded message telling you to check their help page. Someone gained access to my Etsy account and changed the email address associated with it and so I can no longer access my account. Not only that but this seems like they were able to get access to my other info as well. There is no “help” page to fix this. Once I was able to “chat” with someone they said that they would look into it and have someone email me back. No response. So now 3 weeks later I sent a form email back on their contact page asking for help and all I’ve received is a form email telling me to check their “help” page. I love the products sold by the sellers on Etsy but the app itself is crap if they don’t care about their users..Version: 5.58

Can not download patterns in the appI have noticed there are a lot of sellers complaining that after a pattern has been purchase the buyer can not download the pattern from this app I have brought many crochet patterns I can view that I have brought it in this app but can not download it within the app Instead I have to go to my browser and log in there to be able to download and view the pattern I have just brought Any help on this would be very much appreciated Thanks.Version: 5.70

Not user friendlyI gave a one star rating because the app and site are not that user friendly. I’ve been using Etsy for so long, but a few things make no sense. There is no real way to edit your lists. There is no seamless way to mass delete items, you have to do it one by one and if the item is sold out or delisted, you have to go into the app, find the item then select edit lists and scroll to deselect the list in order to delete it. Etsy should take a few pages from Pinterest who have made using their site and editing your boards very user friendly. Etsy also automatically adds everything to your favorites first, then you have to click the heart again to deselect it and then a THIRD time just to add the item to the list you actually want it in. I hate using Etsy nowadays, it shouldn’t be a chore to shop their site, there is nothing casual about it. It’s great for finding unique items, but so annoying to use the site or app. Sometimes when I search things, items and shops I KNOW are there, won’t show up in my search. Get it together Etsy..Version: 5.37

Filtering search results not workingRecently I have been unable to filter search results by lowest price first. Tapping on the filter to sort by relevancy/price high to low/low to high etc simply does nothing. This is the only way I like to search and compare - by price. Please fix this bug! It is very frustrating. It works fine through safari so is definitely a bug in the app. Also, I agree with another reviewer, that it is very frustrating, having to save items in basket for later when only wanting to buy one item at a time. I always hope I remember to put the saved to later item back into the basket before I am distracted by work/children and forget. This is a design flaw in my opinion and I would love to see this tweaked. Up until recently, when searching on the app worked properly, this app received a high rating from me. I have deleted my app and reinstalled to make sure I have the latest version; also restarted iPhone. This makes me believe it is a glitch on the app, which is stopping me use it altogether as it seems to have stopped working! ☹️.Version: 5.1

Horrible serviceI literally can’t submit any messages because I was supposed to get an email to confirm my account several hours later still haven’t gotten an email. Purchased a product serval times and still haven’t gotten it. Horrible service never using etsy again..Version: 5.59

When are you sorting out your search function?I’ve been using the Etsy app for years, but I don’t know what’s gone wrong, as in recent months it has become very frustrating to use. I search for vintage clothes a lot but the results are now ridiculously unfiltered. The search term ‘1940s vintage men’s shirts’ returned 78,000 results – most of which it seems (no, I did not scroll through all of them) were NOT 1940s vintage men’s shirts, but a lot of eighties stuff, new T-shirts and other garbage. Apart from this, as other people have noted, could we please be allowed to pay individual sellers separately again, as we could before. Thanking you!.Version: 5.48.1

ETSY IS ROTTEN UNETHICAL ILLEGAL COMPANYEtsy is crooked, rotten and illegal. I had a beautiful shop on Etsy selling my mommy and me leggings. I found another Etsy seller using my photos and I sent them an email asking them to stop using my photos. The next day Casey from Etsy closed my shop without even reaching out to me first. She sent me my OWN photos that I took in my basement workshop of my products for sale and told me that I was using someone else’s photos!!! I then sent in pictures of my basement showing my mannequins and sewing machine etc. They still won’t reopen my store and they kept my balance which is over $100. I used to rave about how great Etsy was. Not anymore. Be warned if you are a seller. Casey is getting kick backs to get rid of competition. This company doesn’t even respond to emails and no phone number to call them and they steal your profits. DON’T SELL ON ETSY. You will be sorry if you do and to the jerk who stole my product images and got my shop closed down Karma will get you. Very Disappointed with ETSY aka THIEVES. Pam.Version: 4.93.1

Last app update is a big let downHave been using Etsy for years but recently it’s been updated and there’s been a few annoying changes. The font in the cart for shop name etc has gone small, recently favourited on the front page keeps jumping up and down the page so you need to keep scrolling searching for it. I feel like it was intentional to make you look through other items they recommend. I’m not sure who in their UX or marketing team thought it would be a good idea. And last but not least I can’t checkout from an individual store anymore as that feature has been taken away 🤦🏼‍♀️.Version: 5.73

Denying the truthI hate how Etsy won’t allow you to leave anything lower than a five star review. If I’m unhappy with what I spent MY money on I should be allowed to voice my opinion on that product. It’s called freedom of speech.. and it also warns other people of what your experience was like with that seller.. I’ve received two items on Etsy I’ve not been happy with. I mean one of them came with a stanly blade wrapped hidden in the bubblewrap that fell on the floor inches away from my two year old son.. surely that’s enough of a reason to leave a one star review.. but I guess everything has to be rainbows and lollipops on Etsy, and the fact that my two your old could of potentially mutilated himself doesn’t warrant a one star review... smfh....Version: 5.43

I love Etsy but .....I shop Etsy all the time so I am a buyer and a seller! There are some things I love and some things not so much ... I miss the old Etsy .... ever hear if something isn’t broken do not try and fix it? I miss treasuries and other features about Etsy that are no longer! Etsy has become more commercialized such as on tv commercials, I’ve seen it advertised online as a “work from home job” I was a lil shocked to say the least.... but when you buy on Etsy be sure that you know which SHOP you’re in! Etsy is the MALL .... WE ARE THE SHOPS IN THE MALL! 🛍The artists and artist suppliers are the back bone of the industry! However Etsy is the easiest for me since I’ve been on for so long! With more than one shop.... too much change in such a short amount of time can really throw some of us off! I miss the different comfort of an “Etsy family” rather than HUGE E-COMMERCE, still Etsy is my go to for a lot of things! I love supporting small business and the artists and after all Etsy gives us the PLATFORM to put our shops we work hard in every day to make all of your shopping full of endless fun! You can find lots and lots of OOAK here! Thanks to the sellers and their shops ... thanks Etsy for giving us a place to sell our goods but it would be good to be able to get someone on the phone again!.Version: 5.59

EtsyI like the site and I’m a regular customer however the app version needs better search options. Also it would be handy if the filter etc bar was fixed at the top while you scroll down search results because you whenever I need to adjust your search you need to scroll back to the top which is annoying if you are quiet far down in the results..Version: 5.15

Misleading marketingI don’t know why people ruin a good thing especially for those whose are honest and have faith in their product. I loved Etsy! I had used it for a long time but not so anymore!! I’m finding this happens a lot more now than ever. I don’t use it as a first go to like before and I am to the point of not even opening a site if the search comes up with Etsy on the address. I think it’s nothing but a marketing scam! Not all, but many, more than likely when you’re looking for an item and the results come up it isn’t the price for what you searched but a price for something else. Example: a simple cape with your favorite sesame character, personalized, comes up $2 and I when you click on it again it shows a picture of cape with $2 BUT the drop down defines it and it’s really $12. The little mask is $2. They used to call this false advertising but my question is if you have a good product at a reasonable why do you feel the need to scam people, tryingthe price is altered who knows what the product is or looks like? Don’t ruin a good thing like you did for me!! Have some faith in your product and price your asking for it!!!.Version: 5.33.1

Needs tweakingCan never pay with Apple Pay. Always freezes and I have to restart the app (never had it with any other app). Also can’t access downloadable items from the app, have to log in on desktop version. Also, I’ve asked about merging two accounts as I accidentally opened another one when I confused my email addresses 😂 they’re not able to do it and it’s a bit frustrating having purchases on two separate accounts..Version: 5.70

Never received my orderI used to love Etsy and order items from here on a regular basis, but they’ve really gone down hill. I ordered a necklace from a shop and it never arrived. I messaged the shop owner and she never responded to my message. This was a week after my order was supposed to ship. Because she didn’t reply, I called Etsy support and was told they couldn’t do anything and I’d have to wait another week before I could file a claim. The following week I filed a claim because I still hadn’t received my order or heard from the shop owner. I called again to see if I could get a refund and was told there was nothing they could do right now and that I’d have to wait ANOTHER WEEK before I could be issued a refund from Etsy. The shop owner is MIA and Etsy keeps making me wait a full week before I can do anything. I placed my order almost 2 weeks ago. By the time I get a refund, it will have been almost 3+ weeks since I placed my order. I will be making my own necklaces from now on because it takes way too long to get a refund/any help from Etsy themselves. Won’t be ordering again..Version: 5.19.2

I got scammed and there is nothing anybody can doI downloaded Etsy super excited to see what I could find and how to improve my cosplays and all. I take partial blame for not doing more research before I committed. I found a listing on Etsy from “Cosplay Dream Shop” that promoted cheap commissions and I though I’d give it a whirl. Set up a payment system and I sent my payment through PayPal (what the seller told me to do) and what turned to months of messages of “when will it arrive?” to “I need my money back because you violated our agreement.” Commissioner stopped replying on the Etsy chat and I found her on Facebook and started messaging her there and she said she’d get my cosplay to me. I contacted Etsy to see what could be done and they said to call PayPal since that’s where the transaction happed so I called PayPal and they told me to call my bank because there was utterly nothing they could do. I call my bank and they inform me they also can’t do anything because the transaction was over 150 days or something and the only thing I can do is continue to message the seller on Etsy. It has been an utter nightmare and I’m angry and upset that no one can do anything. So in other words, Etsy is a platform for easy scams and trickery to occur. What makes me even more mad is that her shop still exists on Etsy! Thanks Etsy, for nothing..Version: 4.84

Can't see shippingWhen I scroll down to see shipping costs, you can't see it on the app. This is annoying as I really need to know this as I live in New Zealand and costs can be very high..Version: 5.10.1

Please don’t delete my profile anymoreEtsy has deleted my original profile twice since I became a member in 2007. They were able to reset my password so I can now access an account I created in 2017 to address the first time they deleted my account. In 2017 they restored my 2007 account and then in 2019 they deleted my account again. No one has ever explained why my account keeps getting erased. I had to write a one star review on the App Store to get in contact with their support team. They have now restored the 2017 account and I’m just so sick of trying to get my old profile back that I’ve given up on it. I wish I could view my old favorite stores and items but I don’t trust them to not delete my account. I’m just not going to get too attached to this profile. I gave this app two stars instead of one because I think it’s a really good idea for a homemade and vintage online store with small sellers. Unfortunately the platform has some real issues..Version: 5.35

Why should I report an issue with Etsy: Custom & Creative Goods?

  1. Pulling issues faced by users like you is a good way to draw attention of Etsy: Custom & Creative Goods to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Etsy: Custom & Creative Goods customer and are running into a problem, might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Etsy: Custom & Creative Goods.

Is Etsy: Custom & Creative Goods not working?

Etsy: Custom & Creative Goods works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Etsy: Custom & Creative Goods.

Applications with negative comments similar to Etsy: Custom & Creative Goods
Etsy Seller Preview negative reviews, comments
Etsy Seller Preview Negative Reviews

Etsy Seller Preview is a chance for sellers like you to try out the newest app and share your feedback. Its a work in...

Sell on Etsy negative reviews, comments
Sell on Etsy Negative Reviews

Sell on Etsy, our app just for sellers, lets you easily manage your business on the go. Respond to customers, see your s...