Etsy: Home, Style & Gifts Negative Reviews

Etsy: Home, Style & Gifts App Complaints & User Negative Comments 2024

Etsy: Home, Style & Gifts app received 113 complaints, negative comments and reviews by users. Have you ever had a bad experience using Etsy: Home, Style & Gifts? Can you share your negative thoughts about etsy: home, style & gifts?

Etsy: Home, Style & Gifts for Negative User Reviews

✓ Can't see shippingWhen I scroll down to see shipping costs, you can't see it on the app. This is annoying as I really need to know this as I live in New Zealand and costs can be very high..1moz4meVersion: 5.10.1

✓ Persistent review notifications driving me madI had to turn off notifications for this app due to its continual demands for me to compete reviews even when they have all be completed. I deserve the right to choose when I want to leave a review or not and being harassed by apps to leave reviews is very annoying at the best of times, never mind when you go into the app and it tells me I must leave a review only to find there are no reviews to be left! Obviously a bug so please get it sorted. I tried telling your help team but they just told me to wait 100 days for it to clear. 😒🙄.Jayness33Version: 6.23

✓ Fake notifications to trick you into browsingEvery few hours I have a notification from etsy. I load the app, and there’s no reason for a notification. There’s no messages, nothing at all. I think the app says you have a notification to force you to open it so they have better numbers. It’s getting exhausting receiving a notification 3+ times a day every day for weeks on end. I’m most likely going to delete my account at this point. What a scummy tactic.LizzielimesVersion: 6.45

✓ The app needs changes.I love eyes as a platform, it’s the best place to get things you can’t find anywhere else, and you’re supporting artists directly. However, this app honestly need a revamp. There’s many things that can’t be done on the app in terms of account management, etc, and that you have to go to the website to do. My other main issue is the notifications for reviewing items, and the frequent glitching that comes along with them. I don’t like the fact that notifications show up every time you get an item, forcing you to review it to get the stupid thing to go away. It feels very fake on Etsy’s part. On top of that, there is a very frequent glitch where the app will show that there is a notification in the reviews section, but when you go to click on it, there is nothing there. This means there is absolutely no way to get rid of it, and you simply have to wait for the notification to expire. It drives me so crazy that when this happens I just take Etsy off my home screen until it goes away. The app developers seriously need to make some changes..CoolBlueDiamond12Version: 6.27.2

✓ Etsy is not set up ideally for supply shoppingI enjoy buying my jewelry making supplies of Etsy. I have purchased magnificent items and it’s really helped my work evolve. Unfortunately the buying and repeat buying process is constantly difficult and needlessly time consuming. I’m constantly frustrated with the platform as it makes it very difficult to search previous purchases in order to buy an item again. The list of purchases should have a search bar so I don’t have to endlessly scroll through (and wait to load) my purchases. Also: Limiting my cart to only 100 items is also very frustrating. This make sense for someone purchasing handmade goods. I get that limiting cart items encourages customers to actually complete a purchase but for someone who is constantly buying multiple tiny items it’s really frustrating. You’ve designed this platform without someone such as myself in mind. It’s very discouraging and makes me want to shop elsewhere. Do better You’re missing a great opportunity to cater more to makers and their supply needs. Update 8/22. I believe I wrote this review over a year ago, and I still feel very much the same way. Shopping for supplies on Etsy should be easier. Limiting my cart to 100 items is really frustrating and there should be more options for searching previous orders to make repeat purchases..YvonnesssssssVersion: 6.8.1

✓ WhispersinthibaryI ordered from this back back in April 2021 and after a few weeks I didn’t get my parcel and messaged them. They apologise and offered to send another one out which I agreed to, however that one never showed up. I contacted the shop for a refund but they never responded as they were taking a break from the shop, so I contacted Etsy themselves TWICE to which they both said to me that they had messaged the seller and gave me their iCloud so I could message them, which I did. Still no response so I kept messaging the seller on Etsy almost everyday. I contacted Etsy again and they said that because it is last the tile team for a refund, which was in September, I couldn’t get one. Now I messaged the seller and Etsy way before September and told them so, and that no one mentioned this to me the other times I contacted them. They told me there was nothing else they could do. The seller came back a couple days ago and I messaged them where they told me the same thing. It is utterly ridiculous, I messaged them both way before September so it isn’t my fault that I can’t get a refund. I will never buy from this shop again..SaricesssVersion: 5.93

✓ Get rid of this Ai search nonsenseNew search is horrible.BlogginBlodgettVersion: 6.40

✓ BadIts an extremely unworkable app. To many, glitchy error to count!.ItxkkysitxjxjtxjfztixjtdiVersion: 6.16

✓ Horrible customer serviceThis is about Etsy as a company, not about the app. It was all good until they suspended my account last spring (just over a year ago) without any notification or any reason. I tried to contact them via their message system within the app (8 TIMES), no one ever got back to me with an answer on why they suspended it and what I need to do to re-open it. There’s no phone number, no instant chat within the website or application and no email, there’s no way you can contact them directly. The only way you can contact them is through their useless messaging system where you leave a message and wait (a month? a year? or maybe more??) to be contacted by them to solve a problem you have. Most likely they haven’t even read my messages, they may all have ended up in the trash. Disgusted! I’ve never had such an experience with any other company before. All I did and wanted to continue doing was to buy beads for bracelets, since they have a better variety and better prices than eBay. But eBay has a phone number and you can actually talk to a real person and you know you’re heard and your questions answered. Take example, Etsy!! I finally decided that I close my account, which has been in limbo for a whole year, and take this problem off my chest..DIDE2020Version: 6.30.1

✓ App is useless after updateThe last major update to Etsy completely changed the way the cart functions, and it basically just doesn’t function at all now. (Also worth noting there is a glitch that hides all the items on a shop if I click on the shop from anywhere other than home/explore) Despite appearing as a tab at the bottom like all the other pages (explore, home), it opens a pop up that you have to close to go back to any of the other pages. You can no longer switch between your cart and another tab as you just completely close out of your cart every time you want to view another tab. This has massively reduced Etsy’s usefulness to me, as I like to view shops in my cart and then go back to explore, back to my cart, etc to compare. I can no longer do this and it has ruined my shopping experience. I used to have fun browsing on Etsy and that is no longer possible, so my purchases have declined rapidly. They made it substantially harder to SEE the cart. I have dyslexia and it’s a visual nightmare, the distinctions between items and shops are much smaller, the font is now all the same size and has no distinguishable traits, so my eyes sort of roam the page without reading anything. They stopped utilizing all the space they had and instead are cramming a bunch of tiny words all together and making it very hard to decipher without actually focusing my energy on it. Never had this problem with another app in my life. Additionally, you cannot view the shipping for separate stores as separate totals in your cart. If you have 2+ shops, it combines the shipping and shows at the bottom. As a Canadian, where shipping is often astronomical, I can no longer have more than one shop in my cart at a time, because I MUST be able to monitor the shipping costs per each shop as I add items (if coming from the states, a 1” square and 0.1 lbs item can easily add $15 to the shipping cost). Without the ability to view separate shipping totals, I cannot shop at more than one store at a time. Without the ability to shop at more than one store at a time, I cannot compare prices. Without being able to compare prices, I cannot shop comfortably. In a single update, Etsy made their app unusable. I never would’ve updated the app but I was forced to in order to view “updated shipping policies” (spoiler - that was a lie - nothing changed, they just wanted me to update). Congrats on making this app useless! I used to love giving you my money and now I hate every second of my experience on it. Please fix it..Nobody1749Version: 6.13.3

✓ Poor review giving meansMy order arrived ASAP yet being predicted to arrive 28 days later (due to being from abroad) I couldn’t leave a review for 20days. Most people won’t remember or bother if found in this situation unlike eBay where it tracks packages and knows when packages have arrived so feedback can be given. I have read that sellers can purchase fake reviews so wouldn’t be surprised if this is why such an issue exists as nothing more than a money making scam from sellers to make them think they need to purchase more fake reviews. It’s well known by smart people if you don’t get good reviews from real people you aren’t going to satisfy or attract the customers with a fake..TH-PhotoVersion: 5.81

✓ Nice app but not good for sellersI thought finally an app for iPad, it'll be like the iPhone app just fill the screen better. It is a nice app if you're a buyer, although I couldn't find an option to open up a shop in safari, but not good for sellers wanting to manage their shop quickly. All seller features are stripped from this app, I tried deleting it and downloading the iPhone app again but it automatically now gives me the iPad version. Really annoying, I don't know if I can go back to the old app I had. I hope they update this soon, I wouldn't have updated if I'd have known the seller function wasn't on the iPad version..Rox3Version: 6.36.1

✓ Search is now an ai chat bot. Why?Who thought this was a good idea? You don’t need to incorporate ai into everything. The search function worked just fine before. Now it’s slow, clunky, and gives terrible results. The app is pretty useless when you can’t easily search for things..CherylvscarolVersion: 6.40

✓ Worst service everLucky to get one star, your chat service is your biggest let down along with the tracking if you get any.Had a guts fullVersion: 5.83.1

✓ Begging for the option to turn off ‘chat’ style searchI have been buying off of Etsy for over a decade and have never felt the need to speak up about any changes made to the shopping experience, until now. The recent update to this bizarre “chat-style” search engine has made searching less efficient in that 1. I can’t find what I’m looking for as easily as I had in the past with the previous, standard search bar as this new version now brings up categories in the same realm, but not what I asked for (My descriptions are precise considering I’ve been an Etsy shopper for long enough to know what terms to include, so being vague isn’t the issue) and 2. The robot/AI(?) responding takes far longer to load than the previous search bar. I understand the idea is to stay relevant in a sea of high-tech everything and I understand that having the robot suggest other, similar items would theoretically lead to more sales but overall, Etsy is making less revenue from me, and I'm sure others, because this new interface is slower, not as accurate, and irritating to deal with resulting in me spending less time on the site and more time looking elsewhere for what I want. At the very least, please consider including in the app settings the ability to revert back to the previous search method via a toggle, so both robot-lovers and robot-haters can continue to enjoy the app..RobotHater88Version: 6.39

✓ Really Good, but…I really enjoy browsing through the different shops, but with the newest update, the receipt page for an item is contradictory. At the top, it will say that an item has shipped, but at the bottom, it will say that it hasn’t shipped yet. It’s very confusing, and I’m not sure which prompt to trust. Small error, but an error nonetheless. Another issue I had pertains to where a product supposedly ships from. I had one item ship from California to my home across the country in four total days. But an item that supposedly ships from my resident state hasn’t even shipped in the same amount of time. Not necessarily the fault of Etsy, but I would suggest that a shop be required to provide Etsy with a legitimate location to ship from. I have a feeling that not all locations listed are accurate. Sellers should also be required to ship sold items within a set amount of time, otherwise have their ability to sell their wares on the platform to be revoked. Also, before you purchase anything, ask the seller if they ship through a service called Ding Hong. There have been many instances where sellers shipping through Ding Hong are scamming customers..Andrew GarrodVersion: 6.30.1

✓ Horrible user experienceFirstly, you can’t turn off cookies - even though it shows up in settings, there’s no option to turn it off. It simply says “Always on” Secondly, I bought something and can’t even use it. I bought a PDF on my private account, and when I clicked on the “download” option it brought me to my business account and slapped me with the longest error message I’ve ever seen. 30 minutes later and I find a small announcement in settings (you have to click several links and scroll a bit to find it) that mentions downloads cannot be completed on mobile. You’d think there would be some sort of more obvious announcement for this, but no. I don’t personally have a computer, which meant I had to borrow one JUST TO USE WHAT I’D BOUGHT! Only to find when I went to the browser that Etsy was convinced I was a robot, and no matter how many times I took the test, all I got was a “cannot contact reCAPTCHA.” Currently I am still unable to use my purchase or acquire a refund, seeing as refunds are not accepted for PDFs. Thanks Etsy. Thirdly (and less importantly but still frustrating), I cannot see the actual number of people following me nor the number of shops I follow. I have clicked the option to “follow” several shops, and yet it stubbornly insists I’m following none..By Your #1!! FanVersion: 6.11.2

✓ App notifications bugged and reviews are annoyingI have a notification flag that won’t go away. It’s linked to asking me to review a purchase - which I either did or dismissed it. The notification is still there but when I click into it, there is nothing. Super annoying. Also, I don’t like that it forces you to go through the “photo/video” part when leaving a review. Most of the time I don’t leave photos or videos so it’s really annoying having to skip this, on every review especially as the animations are very very slow and then it takes you to a stupid “congrats”-type page that you have to dismiss - annoying when you have multiple purchases to review!.C-ChapzVersion: 6.33.2

✓ New AI chat update is trashThis new AI chat update is not it. It seriously sucks. It’s slow and really annoying. i just want to search for things, I don’t need this chat and having to click see more every 5 seconds. I loved browsing Etsy for hours and now I’ve been on for 3 minutes and am annoyed beyond belief. Please put it back to how it was before this update. This is garbage now..Chelseey24Version: 6.40

✓ I have closed my account due to awful IT supportI have been contacting Etsy for over a month regarding an issue where the shopping basket would not open on the app or website. IT support were absolutely useless. The online chat could not help so said they will ask their senior staff and I would get an E-mail, received an email asking if problem had been resolved, it was not so replied saying so, then received the same email over and over even with me replying no it has not been resolved. Then finally one technician tried to sort it and moved items from basket to saved items but it did not resolve the issue of not being able to access the basket to pay for items. So I replied saying this and got and email back saying they can deal with my request to unsubscribe to their email??? For this reason I closed my account because if I cannot buy the items then it’s a bit pointless. It’s a real shame as the sellers were really creative, and I loved buying items on there. Seriously poor IT support..Me_bexVersion: 5.88

✓ Mostly great, except settings issueThe app is mostly great, easy to use and navigate. However, I have to reset my currency each time I use it as well as specific filters I apply to my searches (ie: shop location, ships to, etc.) and I also noticed that some options re:colours of products are not always visible on mobile vs. desktop. This makes the app less appealing to me because it feels like a bit of a hassle to use. Please fix!.Happy_mischuVersion: 5.7

✓ DifficultEtsy has become very difficult over the past couple years I’ve used it. I recently bought a charger on here and when it showed up the item didn’t work at all. Contacting the shop first I asked for the issue to be solved. I checked to make sure it wasn’t my phone and when done I asked the shop for a new charger (they state this is not an issue even if I was the one to break it) I contacted Etsy and opened a case. Eventually after some time the seller stopped replying and ignored me. This raised a red flag. I escalated the case with Etsy as to have them over look it and the replies take forever, they also aren’t fixing the issue. First, they ask for photos which I can not supply because how do you take a photo of your phone not charging? Thy also don’t realize even if it was my fault for breaking it, the seller states in their about, that they will replace it, no questions, no returns, and quickly. I’m deeply disappointed and awaiting for my last order to arrive so I am able to delete the app. ****Update: recently Etsy closed my case and refused to fix the issue, The shop also decided to change their warranty facts so I can not in anyway get my item replaced. I’m saddened how poor of a system Etsy runs and how disappointing some of the people on there are..Taylor KoehlerVersion: 4.77

✓ Purposely violate my rightsI do not understand why you need all the personal information regarding to where I live to allow me to have a sellers account and a bank statement isn’t enough, all you have to do for sellers is to pay them and not stalk them. And Amanda has been purposely making things hard by not explaining anything clear enough and deliberately want me to submit personal information repeatedly, since we paid you every month for our listings you really should treat us with respect instead of violating our rights being draconian in the name of “verification” ! Pathetic !.Rcade60606Version: 6.24

✓ Not displaying taxes before checkout is so misleading!I love Etsy, but the way prices are displayed at checkout is REALLY misleading for Australian buyers. It says taxes are included where applicable and then they wait until the very end to add on GST. I have no issue paying GST, but you need to include it in the pricing BEFORE checkout and not once you reach the payment method. The ACCC is pretty clear about what is legally required to be displayed: “When a business displays or quotes prices, it must clearly state the minimum total price that you have to pay. The ‘total price’ must include fees, duties and taxes that apply to all sales (such as GST or any compulsory processing fees).”.Martine JohnsonVersion: 5.60.1

✓ I like etsy butI love etsy, but there needs to be rule that if your buying multiple items from the same person you only pay 1 shipping cost not multiple shipping cost for different items from the same seller there has been many times i have been put off making a purchase because the the delivery cost totals to more than my actual items i want to buy not to mention the delivery cost alone are way more than they need to be even for a single item, some wanted £15 postage for a £5 item, i understand things on etsy are hand made most the time and they are unique but the sellers need to be more reasonalble with the postage costs, and make 1 postage cost if someone buys multiple items from the same seller..Lozy88Version: 6.39

✓ Frustrating search functionPlease change back the search function. it’s slow and is incredibly frustrating to use now. no one needs an ai conversation or whatever to search for things, it makes me not want to shop on the app anymore.ThisphonemyphoneVersion: 6.40

✓ An app so broken it broke the website!I hated this app, it’s slow, it’s buggy, it crashes, it’s worthless. That was fine, I deleted it and continued to use the browser version of the site, which I prefer anyway because it allows me to have multiple tabs open to compare items, it’s a major advantage of online shopping and I’ll never understand why retailers are so determined to undermine that advantage by forcing users to go through their terrible apps. Only now when you try to do certain things, like go to shops to see what else a vendor is selling, it brings up a broken ad for this terrible, broken app, and there’s no way to close or circumvent that ad. There’s a button that SAYS ‘continue to mobile site’ but it doesn’t work, nothing happens, I can see the stuff I want to look at scrolling past in the background at the top and bottom of the screen but there’s no way to make the ‘download the app’ screen go away. Clicking on the ‘download the app’ option doesn’t make it go away either, it just brings me here, so I can review this pointless, defective app that’s so spectacularly broken it makes it impossible to use Etsy at all on mobile. I tried through safari and chrome, I even downloaded this pointless, broken app again, but I’m not interested. Guess I’m not shopping on Etsy anymore? I just wish it had broken before I’d placed that last order so I could still check on it..Jj75476Version: 6.6.1

✓ Etsy sellingLove the app, perfect for purchasing from other stores but when it comes to selling your own products, absolutely rubbish! Constantly having my products removed for so say going against there policy when infact nothing I’m selling goes against it! I own a company called Luna bleu uk, I am a uk womens fashion brand, selling clothes of course and this apparently goes against there policy? This really does confuse me, it’s the first time iv tried out Etsy selling and it will for sure be the last, I made 1 sale and because of having 2 items taken off I now have to wait 90 days for my balance to clear to my account! What a joke! I have a business to run and holding money that long because of a mistake they have made with my items is absolutely insane and so disappointing, will not be selling on there again!!.LunaBleuUKVersion: 6.7

✓ Not enough securityI found out through my emailed orders that someone had hacked my account. The Etsy app was woefully inadequate to react to this situation. I was able to change my password and message the seller - but that was it. There is no functionality to log out of all devices, delete payment information, set up two factor authentication, no cancel button for an order in the event of being hacked, no standard questions available from the help menu and I had to switch to safari to send a help email. The products have always been lovely, but the app needs serious improvement before I would recommend it to anyone..MermurrVersion: 5.56

✓ Works ok, needs report functionThough it’s not needed that often, if there is the need to report an item it’s not easily doable. There’s no report function in the app so I have to open a seperate browser, find the item again, and go through the login process etc if I want to report something. There needs to be better functionality for reporting; a lot of people may not realise they need to do this to report & items that shouldn’t be on Etsy might remain there.Bl33dingh3artVersion: 5.9

✓ I got scammed!Etsy is supposed to be a safe place to shop and sell and yet they let scammers continue to have their fake stores to fish for people’s information and private details. I wrote to their customer support multiple times with no answer and meanwhile the scammers took my bank account off my account and are probably trying to scam people in to buying my products that were loaded in there. I bought some jewelry sets and even though I was refunded the scammers gained access to my account and my personal information and now I’m just sitting here waiting for Etsy to respond which people say could take weeks. The scammers also have fake customer service numbers you can call and get scammed further. They have my bank details, adress, phone number, PayPal info and so on. When this is over I will never use Etsy again and will tell everyone I know about my experience and not to buy anything on there. With as big as your company is you would think you can put a few extra dollars in to a better fraud department. Some people make a living selling on Etsy and they don’t have protection. Horrible service, horrible app. Answer your inquiries in less than 10 weeks! You guys are horrible and have no sympathy for your true customers or sellers..ElaineSancheziVersion: 6.33

✓ Sellers ignore messages unless you buy!!!Man, I LOVE Etsy. And I mean LOVE! I really like to support artists, worldwide. I find unique and handmade items that fit my wants and personality. You can’t do that anywhere else. Unfortunately, I am finding sellers don't check their inbox unless you have purchased from them. The kicker, they have coupons automatically sent to you if you have favorited an item or put it into your cart. I was trying to order an unique wedding band for my fiancé but accidentally put two of them in my cart and instead of removing one, I deleted both. Which, in turn made that size ‘unavailable’ when I tried to go back and add it again. I messaged the seller to let him know what I did. I was in a time crunch bc I needed the ring shipped before the ceremony. Here we are weeks later and he still hasn’t opened my message! But hey, thanks for the stupid coupon I won’t use!! Yes, I went with a different seller and unfortunately can’t leave a negative review for the non responsive one. Last week, I messaged a seller that makes beautiful custom leather journals. I had a question about the personalization. My message sat in her inbox and was never opened. This is VERY frustrating and I won’t support sellers that are too busy to read messages from potential buyers. Hate to break it to you, but we ALL are busy!.Neoncolors27Version: 5.80

✓ Throw item# 2235312332 Didn’t get this item. Please send soon. Thanks!Didn’t receive throw item # 2235312332 . Please send Immediately Thanks!.EpspyVersion: 5.67

✓ ETSY WILL ROB YOU!Do not purchase anything on this app. You will be scammed and they will do nothing to help or offer a refund. This need to be taken off the App Store..PooSeaFartVersion: 5.68

✓ Can’t get help!If I could give zero stars I would! I am having issues with the email on my account as I entered it incorrectly when I first opened my Etsy account and have forgotten my Etsy password as I created the account many years ago so I can’t make changes to the email. Seems there is NOTHING I can do to fix this without having access to said email. Even worse when I try to log onto my email it appears Microsoft has deleted the email (probably because the email started with ask.) and now when trying to find help to change my email to my personal email there is no way to contact the team! I recently made a purchase and I tried to contact the seller but had to confirm my email address but can’t confirm it because I can’t log onto my email and I supplied the wrong one in the first place! I’d just like someone to help me rectify this!.AalingzVersion: 6.14.1

✓ Bring back Shop Local!!Up until recently there was the option to specify where the shops you wanted to buy from were and I used it all the time as I only want to shop from the UK to support local, independent businesses. First you were able to filter to UK only, then that went but you had the ‘Shop local’ toggle option. This seems to have disappeared (if it hasn’t disappeared, then it’s somewhere really hard to find) so now you have to wade through each item to pretty low on the page until you can find where the shop is. I think this is quite poor and definitely the wrong thing to do as I believe many people want to not only, support local businesses, but also keep the postage costs down by shopping within their country. Please add the feature back in!.MkmkmkmkmkmmmkmkmkVersion: 6.31

✓ VerificationThis app took $200 from my account to verify it to sell on etsy. There not giving my money back. And asked for $200 more. To get back $400 I contacted etsy to tell them i got scammed for $200 night before Xmas in a message I received in esty app thinking it esty. I am recovering from open heart surgery i need my money back. Esty is neglecting there duty of care. By not stopping scammer in there app. Ebay picks up on bad messages Sent etsy messages no reply. The message said u got a sale. You need to verify your account. I fell for it because i was in the middle of setting up. Wasn’t thinking to look for faults in the support message. Please esty refund my money. And do a better job in protecting your clients.Sapphire JaderVersion: 6.52

✓ Nice items, long shipping timesI like the array of different types of items available on this app and I love to see people be creative and do well for themselves, but I hate waiting a month of more for my purchases. So much so that I try my absolute hardest to never use this app and only resort to it when I can’t find what I want anywhere else in the entire www. Sometimes I just look for the nifty ideas and go make the item myself for a fraction of the cost and time. Let’s be real sellers make buyers wait ridiculously long periods of time to receive the goods. There’s usually a quote of something like 7-10 business days just to process your item, then you pay for shipping to take another two weeks after that, but for some reason whatever I order doesn’t even get shipped out of their P.O. until the last day of the delivery date- when it’s supposed to arrive at my home- and I’m supposed to be okay with this, even happy about it, because it’s hand made. It’s bad enough I’m paying three times the cost of everything because I’m trying to be a nice consumer and support small business, but to make me pay shipping and wait no less than a month for everything literally checks off all the boxes of reasons I wouldn’t shop somewhere..WherehaveallthefreeappsgoneVersion: 5.97.1

✓ Fix the bugs!!I use etsy regularly for both buying and selling and I’ve noticed a bug that makes the app unusable at times versus the browser site. On some shops, once you’re on their shop page, you can see they have items in various categories, but they don’t show up under “all items” and they don’t show up under the category. Like a category can say there’s 22 items, then you tap on it and it says there are no items. It seems sporadic… it’s not every shop and it’s not every item. But the website does not have this issue and it would be nice for this to be fixed in the app!! I’m sure your sellers would appreciate it too. I’d be happy to revise my rating once it is no longer an issue :).MoonbeamMonkeyVersion: 6.20

✓ Great resource but a pain to useI love being able to find raw materials on Etsy, but it’s very frustrating that many of the listings are deliberately misleading (eg blatant misdescribing of goods) and Etsy takes no responsibility for monitoring this at all. I wish there was a way to block rejected items from appearing when I search; it is very hard to compare like with like with some materials, because the same items are sold in different sizes, weights and units, (often by the same supplier!) which disguises how expensive some of them are. I would therefore like to be able to block out overpriced and misdescribed items from my searches; it’s annoying to have to wade through the same stuff every time..JulTimes2011Version: 6.26.1

✓ Fraud sellers and worst customer serviceI had really bad experience from seller as well as etsy company, wasted my money and time..K_SelenaVersion: 5.69

✓ Search options need refining.First of all I love Etsy. It’s almost impossible to find out how to give feedback to the actual website - which is seriously wrong. I’ve tried to search to no avail. Your search options NEED fixing. I want to have the option to filter out certain countries or select more than one category! The reason is to make it easier to find stores and items you actually want. Allow us to look at multiple categories. The issue with needing to filter regions is because I simply cannot look at American orders. The shipping is over 30$ and majority of items I search for are from there so I miss items from other other countries who have a different shipping rate that I can afford. The US shops FLOOD the search results and it is incredibly frustrating as I miss finding unique pieces. Please alter this so I can find the items I need from select countries. The current search option only allows you to pick one country at a time. Such a waste of time. Please fix this..Emma-Kate1Version: 5.45

✓ Buyer bewareIn dealing with various sellers on this app in a different province for mine, my bank accounts were hacked into money, was deposited and withdrawn. Without my knowing and $1000 was taken for my account that I now have to replenish in order to use my accounts ever again, so not very happy with Etsy, and not very happy with any of the sellers from Montreal, so that’s where my thoughts are at on that I would say take precaution change your password every time you login because you can’t trust anybody you can’t trust sellers or anybody because hacking is highly viable on this site.Shauna NaVersion: 6.51

✓ Etsy company is a big scammerSold an item and have shipped it right away. The buyer paid incl the shipping. My total payout was suppose to be 174$ but they suspended my account. Now the money is just in my account even though the buyer received the item and rated my 5star. They dont release my money. Its either they return my item or release my money. Cuz i have a proof that the buyer received the item so theres no way theyre holding my money. Ive tried all the ways to contact customer service, its hell really. Cant really find someone to help you Just complete get away from this app 100%.LuxbagsCaVersion: 6.27.2

✓ Logs out involuntarilyEvery time I open the app, (4 times today because I bought something and was communicating with the selling) I was logged out and had to fully sign back in. Frustrating because this hasn’t been an issue for the last few years in using the app..JulienpaVersion: 5.85

✓ Time wasterI had a time waster trying to order a jumper and I can’t even report them waited over a month just for it to only see her store has been shut down I can’t even tell or call you guys horrible.Futhanks142Version: 6.4

✓ Lost trustLet me start by saying I’ve order from Etsy quite a few times and though I’ve had to message sellers about my product on more than one occasion I’ve never not received my purchase until now. And Etsy won’t help. I placed and order with Cowboybootsusa on 12/6 seller Communication was fine, March 27 order was sent but I did not get what I ordered at all. March 29 I reach out to the seller and Etsy for a solution, the seller agreed to remake the boots and said he would need 3 months. No problem, 3 months later I reach out for status, July 3 seller said he was in the final stages and would send them end of the next week. August 5, I reach out and seller says he had unexpected delays in production but would mail in 2 weeks. September 5 I reach out again and I’m told staff had COVID so there were delays he would send in 2 weeks. Now October 8, I reach out yet again and not only do I have no boots the seller has stopped responding to me. Etsy support says they can’t help because it’s passed 100 days from original delivery date, seems like something the seller knew. And I obviously didn’t. I’m out over $400 because Cowboybootsusa did not do what they promised and Etsy won’t help despite all the communication on their site between me and the seller. I’m not sure if I trust the sellers or Etsy at this point. Be careful when ordering from this site..Reviewer!01Version: 6.44

✓ They take no responsibility for scammers on their siteRecently been scammed on Etsy and the seller disappeared from the site and never received the item. When I contacted Etsy they basically replied that there was nothing they could do!!! Use with care..TheGolfGeeVersion: 5.59

✓ In Stock doesn’t mean in stock!The majority of items listed on Etsy aren’t actually ready to ship even when it says in stock. It means they might have the materials to make it but there is a long ‘processing’ time. Set your expectations low for delivery time and don’t buy anything that needs to be delivered for a holiday or gift.. Likely you will disappointed.. this isn’t just for personalized items. Sellers like to have hundreds of listings but can’t and won’t try to have them in stock and just assume you understand they still have to make another version of the item pictured. Also Etsy is rampant with copyright infringement and stealing of intellectual property. The absolute opposite of supporting a creative! I joined an Etsy Sellers group and it’s basically thousands of Etsy sellers FB group which i found was mostly making fun of people that had expectations of receiving an ‘in stock’ item that doesn’t arrive for a month or so. And telling people to ‘mind their own business’ regarding copyright infringement because ‘90% of products on Etsy are copied from the original artist’.. I went from dedicated Etsy buyer, proactively encouraging friends to shop small business, dipping my toes into selling some of my own handmade items, legitimately in stock items, trying to educate myself with other Etsy buyers, to vowing to never shop Etsy again..Bc2socalVersion: 5.68

✓ Great Concept, Sometimes Tech issuesLove the idea of a market app with mostly customisable and personalised items! What can be really annoying though is that terms and conditions when listing items is different between Etsy apps which can get irritating. Another issue with being a seller on here is that for whatever reason, you cannot have variants in your listing just because it’s a digital product?? What? What about digital artists? And other digital creators in general? My lisiting now looks like it delivers when it’s just a digital product with different options, this is left in its description because of this.Katsy KatVersion: 6.26.1

✓ Recent formatting is super annoyingThe app overall is very functional and good for shopping, but the amount of forced advertising sometimes makes me regret having it. I turned off all notifications because I couldn’t specify that it should notify me about shipping and DMs and not advertisements for item recommendations. The entire front page of the app consists of recommendations based on your history, which is fine, but now my updates tab (which is normally for sales, coupons, restocks, etc) gets cluttered constantly with MORE recommendations, and I can’t turn that off. And the search function is a joke compared to what it used to be, with only about 25% of the listing results actually being even vaguely related to my search words, and the rest being—you guessed it—recommendations based on what it thinks I might want instead of having anything to do with what I’m actually looking for. The constant hounding about leaving reviews for items is super annoying also, although I’m more sympathetic to that since shops do need reviews for their business. Still, annoying. Let me opt out of SOME of those reminders, at least. Etsy is a business, I get it, but when you prioritize shoving recommendations down my throat to the point that it hinders app functionality, it’s awful. Trust your users to have the brainpower to look for what they want instead of needing it slammed in our faces on every single page..JAL1388Version: 6.16

✓ Please fix items disappearingGuys, I absolutely love purchasing from your store but am having huge issues with items disappearing from shops mid scroll. Sometimes it happens when trying to open a store folder or when you scroll through all items on the store’s front page. They just up and disappear. I updated to the latest version of the app 4 days ago and it’s still occurring. I have noticed this same issue raised on a number of threads with no results. I’m sure it’s disheartening for both the store owner and other buyers to have this keep occurring. Please fix!!.LuckynikkiVersion: 6.13.3

✓ New updateI’m so upset with the recent update. One feature in particular is when I’m scrolling for stones if I see one that catches my eye I used to be able to scroll through the pics before I decided to click on it and look further. Now you can’t do that, you only have the option to look through the other pictures if you click on the item. If you do start trying to scroll through without clicking on the item it takes you straight to the shops reviews. Please fix this, just a slight issue but annoying..LozzadAmoVersion: 6.45

✓ Abysmal customer serviceSite/app is broken, shop manager doesn’t work just forwards you to “page not found” can’t even begin doing anything and have been waiting 3 days for a response…. GARBAGE.RayoseVersion: 6.17.1

✓ AI changes torpedoed this app!I love Etsy for shopping small and personal, but am now using the app for the first time since they did something with AI in the search and OMG WHAT IS THIS?!?! I don’t need my search to validate me with a fake chat that tells me it will find me the perfect thing, just give me the search results! It’s WAY slower, harder to edit a search now, makes me click often to “see more” instead of just letting me scroll results, and seems way more interested in pushing related products on me than actually finding results for what I’m looking for. I understand apps update and change that can be frustrating, but it’s worth some growing pains if it actually improves function. Etsy has just torpedoed the easy, straightforward function of actually finding what you’re looking for on the app, and it’s an awful change that undermines its business. I can’t see myself buying from here as much when it’s so cumbersome to find what you’re looking for and you’re forced to constantly read unnecessary messages from a bot during your time on the app. A huge shame for its makers and potential buyers. :(.JabnifVersion: 6.39

✓ Please bring back the old search bar!!The recent update to the app's search bar feature has left me thoroughly disappointed. The change to make it resemble a chat box is functionally disastrous. It's a major setback for users and potentially very detrimental to sales for many. Prior to the update, the search feature worked like a charm. Just a few days ago, I was able to effortlessly find numerous options when I searched for "mandrake" in my quest for Halloween costume props. Today, however, the experience is nothing short of frustrating. Instead of results, I was met with a discouraging message suggesting I try different words because they had nothing to offer. This abrupt decline in search quality is upsetting and time-consuming. I'm relieved that I had previously saved some options using the heart/favorites feature otherwise I would have been out of luck. Furthermore, the new search feature takes an eternity to yield any results. In all honesty, I cannot fathom why the app developers thought this new search feature was an improvement. It's nothing short of incompetent and inconvenient. I implore them to bring back the previous search bar, which actually worked efficiently and didn't hinder the user experience..AshlinaVersion: 6.39

✓ Currency and location need improvingThe website and app always default to American and USD! Every time I use the desktop version I have to change my location to Australia and currency to AUD. It never saves my settings so matter how many times I “update” them. I have no choice but to use American settings in the app - it allows me to update my settings via the website, but again doesn’t save them to the app’s setting so it’s pointless. Very annoying..FoodieBeeVersion: 5.54

✓ TrashTrash app.LifsjiqxhdVersion: 5.89

✓ What happened?Why is it after the latest iOS update you have to sign in every time? This only happens on my phone. Super annoying and I can’t find anywhere to change a setting to keep it from happening..ChilotagrlVersion: 5.85

✓ Terrible refund processI never received an item I ordered. Etsy reviewed with the seller, all evidence showed it hadn’t been delivered. Etsy promised a refund and said they’ve processed it and closed the case. Refund never received by me. I’ve checked repeatedly. It’s been 6 weeks. No way to get Etsy to communicate with me regarding this... I’ll never use Etsy again..PaulilionVersion: 6.20.1

✓ Need Better Receipts!I’ve been shopping on ETSY for several years and never had any major issues. Well I ordered a shirt for someone for Christmas and what I received is not quite what I ordered. It’s gray not black and the wrong size. I’ve been looking for 2+ hours trying to find a receipt that shows what I actually ordered. I’m not sure if I messed up the order or they messed up and shipped wrong item. I can see I purchased it but has no details on what size or color I ordered. If you touch the actual item it just takes you back to their page to buy another one. I scrolled through the help page and goggled it-apparently the little email saying you place an order with this shop that has view order link is all you get(clicking the link takes you to the generic receipt showing the product but not the specifications you ordered) I had this problem before when I ordered a set of acrylic nails. They were beautiful and the size I ordered was perfect so I wanted to place a new order. Never could find the details showing what size I ordered so I had to get a new sizing kit and start all over. I don’t think it is too much to ask to see exactly what you ordered on your receipt/my orders page..SlowmomVersion: 6.17

✓ Latest changeEtsy is an amazing marketplace and the app was fantastic to explore and find random items and ideas. Now the Home page just seems to show me last viewed items and my recent finds expecting me to only want that to look at and also saved collections I already have making it more difficult to simply explore without starting from where I already left off and revisit old items? I liked Etsy for opening it and finding random new items, products and ideas not just items I have previously looked at. It also seems difficult to find a menu to explore different product ranges..AndyceltVersion: 6.40

✓ SCAM - tryed took my moneyI don't know why such a high rating. I created an account and listed the product. After two hours, I received a message that someone had bought the product and that I just needed to verify the card. I did everything according to the instructions until I paid almost £103!!!!! I immediately closed the app and deleted the cards. I also wanted to close the store, but it wasn't easy because I had to pay £0.57 for displaying the product, but I removed the card first because I was scared that I would have to pay £103. I couldn't add the same card to close the store and pay the £0.57. a very unpleasant experience when they want to take a few hundred pounds from you, I will never download this application and I will advise against it to everyone.Lidia130792Version: 6.55

✓ Don’t waste your timeNot only is it a waste of time but it’s extremely expensive over time, fee’s after fee’s even when you have no listings up. I tried getting into an old shop which was on draft mode and contact Etsy to help me gain access to open my shop back up only to be told I needed about 5 other verifications to answer before I could get my shop back bare in mind this shop was made years ago and how am I supposed to remember how many listings I had at the time? The shop name? What was sold? When was it made? This was done years ago and I’ve had another shop since then. Absolutely ridiculous and poor and ignorant customer service who didn’t want to help at all. Absolute joke. I’ll just open up my own website and avoid this altogether..JsjdidjskskVersion: 6.43

✓ Payment problemETSY had blocked my payment method with PayPal and with my credit card so I had to add Apple Pay to pay somehow they had considered me a fraudster and deactivated my account when I had just opened up a new PayPal account this caused me about 48 hours of a massive problem and headache trying to figure out however I was going to pay for items and it canceled over five transactions I made after putting them through with the bank then it canceled them I don't even know if this payment will come on through but I had to use Apple Pay to pay because of all the problems with ETS why it is not a user-form and it can just sl problems on your account because it feels that you are not legitimate person and you can say this is good for security it's not good for the person who is not the fraudster and who is legitimate and the problems that it causes.DimeittVersion: 6.6.1

✓ Slow, not meant for browsing, terrible “chat bot”Basically you need to know what to search for, versus what I used to love about Etsy was being able to discover new categories and ideas. Now it feels like they are forcing an Ai Chat bit that gives weak suggestions based on your search. It leave now space for exploring new makers. Deleted..AvibrantmindVersion: 6.40

✓ Shipping is way more at checkoutThe shipping price listed on the product page will show 5-6 dollars and then when you get to checkout, the shipping beside each product end up being $7-8, plus a $10 shipping charge on the whole order. I wish Etsy would tidy this up so there weren’t all those added costs suddenly. It would also be nice if they’d bundle the shipping if you’re buying more than one item from a single vendor. Other than that, I love the selection of shopping on Etsy..Roxysnow13Version: 6.2

✓ Chatbot to search?!Want to look for something quickly? No - you have to wait for the chatbot to generate an answer now. Searches that used to take moments now take long, drawn out seconds, and instead of a grid you are presented with curated items the AI decides for you. There is no way to disable it - this is just the way the search works now. Who has ever thought “gosh, I need to search for a specific item, and I wish I could have it presented to me by a chatbot?” This should be a function you can enable for people who want to search for vague things like “gift ideas for a family member”. Not replacing the entire search function. It is now a better experience to use a web browser to look for things on Etsy - this one feature took a 5 star, perfectly functional app to 0 stars and uninstalled. Just because AI is cool and trendy, it *does not mean* you need to force it into every part of your app..Jim mireVersion: 6.40

✓ Stop review harassmentI appreciate the Etsy app very much. It is functional and streamlined so that I can order and pay without having to open up the full website. I appreciate that there are multiple options of ways to pay so that I do or do not need to share information that I do not wish to with a third-party. What I do not appreciate is the force recommendations. What I mean by this is that on the app as well as the website I am harassed constantly by and see the website and the app itself to review every single item that I have purchased. I do not wish to do that. They are times where I would just like to purchase a wedding gift or whatever and go about my business. I would like there to be an opt out opportunity to not be continuously harass not only on the website. But also in the app that if I do not wish to recommend something and I’ll review it, I do not have to. I was harassed by the seller wants for leaving a review that they did not believe was necessary so therefore I will, and do not leave reviews. I make purchases I do not leave reviews and if this continues, I will no longer use Etsy as a platform to purchase from small businesses. I wish to be an anonymous person purchasing something anonymously. When I wish to review something I will, but I do not want to be harassed about reviews anymore!.KandiblueberryVersion: 6.22.1

✓ Lots of tat from China. Not for real makersEtsy used to be wonderful - a place for makers to sell and differentiate themselves from big chains without being forced to sell their goods at a bare minimum or a loss (sadly a lot of people value the items but not so much the time and skill needed to make them!). These days it still has your side-hustle crafters, but the quality isn’t great a lot of the time because it’s generally cheap, and often looks it. Too much Etsy stuff nowadays is sadly plastic and flimsy rubbish headed swiftly for landfill (yes, resin hair clips/coasters/trinkets, I’m looking at you!). There is also sooo much tat from china’s factory resellers. And makers are positioning things which are pumped out in sweatshops as “handmade” simply because they ironed a transfer on, glued a sparkly stone to something, or worse still, it’s literally just straight up sold or dropshipped to unsuspecting customers, who then receive exactly what they paid for… maybe they are happy customers, but that’s sad in itself. It’s time that Etsy stopped such bad practices, including ripping off its vendors with exorbitant fees and refunding unscrupulous customers before checking their claims out. Etsy is going to continue to lose decent artists and crafters until it gets back to its roots. The genuinely skilled makers are leaving in droves for alternative platforms, and I have to sadly say, as a qualified silversmith, I’m now one of them..AngeypantsVersion: 6.45

✓ Reviews are not a conversationI’ve had this app for a LONG time. In fact, it’s one of the first apps I ever downloaded! I love how you can find just what you’re looking for! However, in recent months I have noticed that prices on many items I’ve been interested in have gone up significantly. My biggest complaint about this app though: on several occasions, I have left honest—not brutal or bashing, but simply honest reviews about a few of my transactions. When you leave a review about a purchase experience on this app, the seller can continue to publicly comment on your feedback. To me, this is totally bizarre and not what I’m looking for in a shopping experience. It creates a confrontational environment. And no one wants to read all that! If I’m leaving feedback because something needed to be improved, I’m not looking for an argument or justification. It’s just that—feedback (to hopefully help improve that person’s business in the future)! I wish they would change this feature, and maybe consider making “less than 4 star reviews/comments” private so it doesn’t become an unfriendly environment..Thirsty in the rainVersion: 5.69

✓ Eliminate Forced Reviews!!!**Updated to add Solution: I turned off the badges under notifications. Now the forced reviews are benign and I can shop and review in peace.** This has got to be the most annoying feature ever. I purchase my planner stickers from an Etsy vendor and the nature of the product easily leaves me with 5+ notifications for reviews every single time I make a purchase. Once I’ve reviewed one, I’ve reviewed them all—they’re stickers!!! I shouldn’t have to do a review per item if they’re the same item in a different color/pose/character etc.! I should be able to decline leaving a review. There’s currently no way to get rid of the notification other than submitting a review which is tedious to boot! Too many clicks! It appears to be one, but it’s actually 7 clicks minimum for ONE review. At the very least you could streamline it! And adding the picture and the feedback need not be separate! I hope my vendor moves away from Etsy for this reason alone. At this rate, Etsy is going to force customers to put pressure on the vendors (by leaving poor ratings) just to make them get rid of it. A 4/5 rating of strong-armed reviews is different than a 4/5 rating of free-will reviews. Ratings mean less when they’re forced! If I take the time to leave a rating it’s because I am thrilled or sorely disappointed. Do better, Etsy!.Alive4FiveVersion: 6.30.1

✓ Why is changing your address so difficult?Great app in general, but I’m still trying to work out how my last parcel got sent to my old flat, when I moved out 9 months ago, was using a completely new Etsy account that I only made two months ago, and was using the app that I only downloaded 1 month ago, yet it automatically sent it to my old address and didn’t seem to give me any way to check or change the delivery address before ordering. I don’t even understand how my old address was attached to my new account? This is not the first time it’s happened as well, as a previous order once ended up at my parents house. It’s worth noting however that I’ve placed plenty of orders on my new account that have arrived at the correct delivery address, which if anything makes it even more bizarre that Etsy randomly decided to use my old address after months of using my new one. Please make it easier to check the delivery address before ordering, because I have never had this problem with any other site..JansjcodncjxkkwnsncjdjsncVersion: 5.73

✓ The worst app everThis app seriously ruined my life. Etsy doesn’t give a crap about sellers as long as they are making money by pulling in enough buyers. Every time a case is opened against you they ALWAYS choose the side of the buyer and take money from your account without permission. All 3 cases I had against me were not my fault. The first one was a customer being unhappy with a product 3 months after receiving it when my return policy clearly states send me a message within 1 week and mail back within 2 weeks. I refused to accept the item after 3 months and they opened a case and I didn’t give them a refund and Etsy took the money straight out of my account. The second time was a customer demanding a refund saying they never received their item when their tracking number clearly stated that it had been delivered weeks ago, and Etsy once again took money from me without my permission. They also don’t take into account that items cannot be shipped on Sunday so customers get mad when their item is shipped a day late. Now they have a new policy where if you don’t offer free shipping your items will not pop up at the top of the list for customers, so you are basically forced into free shipping and lose customers by increasing your prices for no reason. Etsy is a waste of time and money and I’m upset I ever wasted putting energy into it..ZebroooooooVersion: 5.37

✓ New search function update is a big missWith the app update the search functions like an AI conversation and it’s awful. Just show me the products I don’t need commentary with it. Seems like I am seeing less diversity in the products as well. Go back to what it was before..Evee8642Version: 6.40

✓ Sign in does not workCan’t sign in to the app because it says my email address is invalid. I have no issues signing in with that same address on desktop Chrome though..IsevansVersion: 6.2

✓ Bad sellers and Etsy won’t help youI got an empty package and the seller said it wasn’t their fault and Etsy won’t help either because the seller messaged back from me asking them..Theo eimbodenVersion: 6.15

✓ Quite a lot of deceptive and confusing adsI just wanted to try to buy the app by buying something cheap. The shop asked for some personalisation of the product and I provided the information. A few days later I get a message from the shop on Etsy that further customisation is required (not sure what that could be) and that the money I paid was just a deposit for the “real” work to commence. I cancelled the order and requested a refund. I’m still waiting for my money. Customers beware and don’t trust the star and review system provided by Etsy. I’m not sure that Etsy even gets involved with customer disputes directly. So, I will very hard before I buy anything on Etsy. Sure there are honest and decent vendors there, but there are scammers too..DrAlexLVersion: 5.95

✓ New searchThe updated AI chat search is awful, I want to search and scroll like normal..Cookie_nerdsVersion: 6.40

✓ Annoying appThe sellers and items on Etsy are great. The problem is the platform and this is a problem that occurs both on the app and the website. When ordering items there is now a date when you can leave a review. This date takes in to account the processing and estimated shipping time. This is fine to stop people leaving bad reviews if their package is just delayed in the mail. However, if you receive your items quickly you are stopped from leaving a review until the processing and shipping time has elapsed. There is no option to check that you have received your goods and therefore want to leave a review. For someone who uses Etsy only when wanting to purchase things, as opposed to just browsing, having to wait past the date of arrival to a date that is half/full week away to go on and leave a review is frustrating. There needs to be a way of selecting that you have received the items quicker than expected so that you can go on and leave a review. Especially, if what you have received is fantastic. The quicker you can leave a review the quicker other people know how good/bad a seller/item is. I have mentioned this to Etsy support which in itself is tedious as you can’t do it through the app and they didn’t understand what I was suggesting..Vix VVersion: 5.17

✓ Notifications don’t go awayI find it really irritating to have unread notifications so I get rid of them right away. Etsy’s notifications don’t disappear… tried deleting and re-downloading but notifications still there… forget it, just deleting the app. Do better Etsy. Also, don’t bother sending your canned “Developer Response”, they’re all the same and I’ve seen it 100x already..Sj01_01Version: 6.44

✓ Way too much dropshipped stuffALWAYS do a reverse google search before you buy anything on Etsy. Half of the time I find the item on Aliexpress for a fraction of the cost and it turns out the Etsy shop is just a Dropshipping front masquerading as “small artisan homemade”. Etsy’s reliability has completely gone down the drain and I only use it as a last resort or when I buy from a shop that’s been vetted by other people I know. The cross stitch market here is also FULL of stolen designs. I do extensive research before buying anything because I want to make sure I’m buying from the actual artist instead of a seller who stole someone else’s design. If you’re a seller, make sure you put soft copyrights on anything you sell because Etsy will not support you when you find out someone’s stolen your creation. Also, make sure you’re regularly changing your password. My friend got hacked and her account stolen, it took 2 months and a Better Business Bureau complaint to finally get Etsy to respond to her. Etsy needs to increase their seller percentage for better “customer experience” great maybe you can actually take down the stolen designs and answer stolen account emails in less than 2 months..Liz S 88Version: 5.96

✓ I was unjustly bannedI never received any email explaining why my account was permanently suspended Despite my best efforts I can’t find a single reason in their terms for why my account could possibly have been suspended for I do not sell any products i just came here to buy items I payed my dues in full and never did anything wrong I attempted to log In hoping to get a stupid keychain id been saving for only to find I’ve been banned and when I attempted to appeal said ban I received an email asking for the same information i had already given along with the request for completely irrelevant information Giving me the impression that this was some scammer more so than a supposedly reputable company I don’t want anyone to not get this app I just want people to know what they’ll likely be getting into Finally i hope the people running this company hear this and know that i will never buy from this platform ever again due to this horrible treatment.M.vY.Version: 6.40

✓ I love supporting USA small business, not Chinese liars buying addresses in the USABeware of who you are buying from on this app. I have had multiple problems with thinking i’m supporting domestic small business because a seller advertises as being from the USA when they are not. I’ve also had issues of the sellers not giving me a refund when i NEVER receive my order. I’m still waiting to open an etsy case review, they say I can after 48 hours after submitting help request, it has been past 48 hours and still waiting. The seller i’m having problems with is from China, bought a USA shipping address through FAST TRACK EXPRESS INC, and claims the post office is overwhelmed with packages (true) but in this case, the post office does not even have my order. I’ve checked USPS for DAYS, and they are awaiting the item from FAST TRACK EXPRESS INC, which ships internationally from China. Now why would a USA seller need a 3rd party company to deliver a package to the post office when literally every town in the USA has a post office? Because they are a liar and are in China not the USA. I order from etsy to avoid supporting Chinese business but they’ve gotten real good at lying and deceiving. I’m very disappointed in Etsy and their allowance of this sort of matter..I’m upset1234567890987654321Version: 6.51

✓ I do not recommend this app for young viewers!My daughter downloaded this app to do some online shopping . she went onto the stickers category, and saw a woman’s private part, I gasped with disbelief, and who ever has the audacity to put the app on an online shopping app is a terrible person,it’s not good because as I have mentioned there is lots of young viewers on this app. This is so disgusting and inappropriate I do not recommend this app. please do not come at me this was just a very disgusting moment in my life..JoemollyVersion: 6.11.2

✓ Filtering search results not workingRecently I have been unable to filter search results by lowest price first. Tapping on the filter to sort by relevancy/price high to low/low to high etc simply does nothing. This is the only way I like to search and compare - by price. Please fix this bug! It is very frustrating. It works fine through safari so is definitely a bug in the app. Also, I agree with another reviewer, that it is very frustrating, having to save items in basket for later when only wanting to buy one item at a time. I always hope I remember to put the saved to later item back into the basket before I am distracted by work/children and forget. This is a design flaw in my opinion and I would love to see this tweaked. Up until recently, when searching on the app worked properly, this app received a high rating from me. I have deleted my app and reinstalled to make sure I have the latest version; also restarted iPhone. This makes me believe it is a glitch on the app, which is stopping me use it altogether as it seems to have stopped working! ☹️.JulianandsalVersion: 5.1

✓ App doesn’t keep me logged inEver since the update last week, the app signs me out every time that I close it. It’s been extremely frustrating to communicate with sellers for purchases I’m looking to make when I need to login in every time I open the app. Nothing I do seems to fix it! I’ve tried redownloading it but the issue persists..NatashawynneVersion: 5.85

✓ Too many glitchesThis app is unbelievably glitchy. I hate it..Yoga876Version: 6.19.1

✓ Got ripped off and no Etsy supportI bought an item and it was defective and told to return it for fixing. Person never sent item and still charged me. It took so long that it passed the 100 days and I didn’t get a refund or even able to review seller. Terrible service.ChristopherjoespVersion: 5.68

✓ Terrible updates! Zero starsI have been using etsy for many years and appreciate the artisan community. I also like to buy local whenever I can. The new search bar brings up an AI Chat that just plain sucks. I just want to search for product like normal. The filter doesn’t work, as I set it to shop location Canada only and all the products come up are still from the US, UK, Hong Kong etc. This is not helpful at all. Will not use etsy until it’s back to normal. I get you’re trying to get with the times but this isn’t it. Do better. Be better. Focus on the keeping the sellers happy in the community, not penalize them for crappy scamming humans to get free product and this new AI search literally no one asked for!.LashesforeverVersion: 6.40

✓ Terrible.New search function is so slow, awful. Had to use google to find a shop for my needs. It’s very doubtful that I will be using Etsy for my crafting until this is changed..KrrrroseVersion: 6.40

✓ Broke something that wasn’t broken.I used to love using Etsy but this new AI chat feature made it more difficult and slow to find things. Please revert back!.SweetChiliiHeatVersion: 6.40

✓ New update error can’t reportTried to report an issue with the update but there’s no way to report it in the help settings/contact menu. Used to be that when you tapped the heart it would favourite the item/shop and then tap again to unfavourite. Now you tap and it gives you the option to add it to a collection and favourite it - like Pinterest. But there’s no option to UNfavourite new or previously favourited items, just comes up with the add to collection option every time. No undo. Then you try the menu button below the item and there’s no option to unfavourite/delete/remove it there either. You can delete entire the collections that you can now create but the original favourited items done prior to the update are all still there that I don’t want anymore, as well as any new individual items may change my mind on. I’ve tried googling, I’ve tried searching the issue under the help section in the app and I’ve tried to find a method through contact us. No results..LilwildmonkeyVersion: 5.45

✓ What happened to supporting small business?Utterly disgusted at Etsy's greedy grab by increasing their percentage so dramatically on sales (I'm not even a seller, only ever used it to buy items). Not to mention the dishonest and downright awful people who complain items haven't arrived.... when they're stuck in the postal system somewhere which is out of the seller's control.... and Etsy insists they get a full refund. Even when the item will eventually arrive (& the buyer wouldn't pay for tracked mail). This has happened to three friends who have Etsy stores and I find it despicable. Etsy used to be about supporting the handmade, artisan and unusual items. Nowadays there's so much mass produced in China products I don't see the point. Small sellers - start your own websites, so many of us will support you. Don't use a platform that doesn't even support you and your business. Edit: Withholding sellers money for 45 days should be considered fraud. Etsy, stop making excuses that it is a standard business practice. You rob sellers blind with the fees you charge and now you withhold money that is theirs?!!! How dare you act like it is okay when you have reported a drop in profits, which begs the question if your business is in trouble. Either way, your responses are ridiculous and expecting people to contact support is not going to happen..BookOfSecretsVersion: 6.37

✓ App won’t update or reinstall as of v5.82.1The Etsy app has always worked well until version 5.82.1. Version 5.82 worked fine. Now after deleting v5.82 to try and install v5.82.1 from scratch it won’t install and I have no Etsy app now..Hal.esixVersion: 5.82.1

✓ One big scam!!!I used to love Etsy, it was a great place to buy handmade gifts for people and support small businesses. However now all I find is scammers who bulk buy cheap, low quality jewellery off Shein and AliExpress and then price them at insane rates like £50-£100 and claim them to be handmade and ethically sourced! I have found so many pieces of jewellery which I think are sustainable and ethical only to reverse image search on Google and find the exact same piece for £2 on a different site. As someone who is willing to spend hard earned money on quality pieces this makes me so upset, especially as I do my best to support REAL small and sustainable businesses. Etsy needs to find some way to regulate this because it isn’t ethical and it isn’t what Etsy claims to stand for. Safe to say I won’t be using Etsy until this is resolved. I am so disappointed as I love to support small and independent businesses. Please resolve this..Thankstiktok333Version: 6.62

✓ Notification problemIt doesn’t get rid of the notification on the front screen but I check and go over them in the app. Have to delete and reinstall to get rid of the notification..Olive W.TVersion: 6.43

✓ I have no idea how much anything costsI have recently moved overseas and have changed my preferences from Danish money to australian money upwards of 7 times on the website, yet the app remains unchanged. It is also impossible to edit the preferred currency on the app, or even the payment method as far as I can tell. Absolutely makes the app useless, as I will not buy something to ship to Australia when it is telling me the price for shipment to Denmark. Very disappointed and frustrated. I like the layout of the app and would love to use it but it is so frustrating..Mary4843Version: 4.89.1

✓ Terrible customer service and can’t resolve problems for customersAs above.Mark and RosannaVersion: 5.53

✓ Ship to CANADASimply unusable. Every time I do a new search it switches back to shipping to the US. I’ve updated my default address and every setting I can find but it always switches back. If I don’t remember every single time to “update” to Canada then I go to check out and discover items can’t be shipped or have outrageous shipping costs when I thought I qualified for free shipping. Garbage experience..Hopped up on iPadVersion: 5.87.1

✓ Always LOVED this app...Until the changes that make it select half of your basket when you want to simply pay for one item. You then have to save items for later to remove them and then when you go to saved items it is taking up to a minute to simply move or delete one item from here. I have just spent 24 minutes removing 27 items from my saved list. To pay for 3 items I have just had to love 11 items to save for later. Why have these changes been implemented for so long and not sorted?? Why is it so slow to move items from saved list?? I have used this app for over 3 years now and I’m honestly fed up with this time it takes to do something that should be easy and swift. Please PLEASE change this system. Put it back to how it was before it grouped half your items for checkout. I can’t be the only person that this annoys. I love Etsy. I have a store on it but I’m nearly done with it..StellageeVersion: 4.84

✓ What’s happening ?I have been on Etsy for many years now! I love the shopping aspect and supporting artists. Nothing better finding a hand made gem! 5/5 stars for the shopping side. The shop owner are wonderful and accomodating. My 2/5 stars are for these resent app updates, they are horrible. It was perfect the way it was simple to find your favourite items and shops. Now it’s all the suggestions and like products and videos. Just stop! We can watch videos everywhere else. It’s spam and overdone. It’s actually annoying - my “because you viewed” section is shoved in my face and the actual things I like and more likely to purchase are off in the distance. Would like a customisable app if this is how things are going to be! So at least I can make my profile feel like it mine and more intuitive..Cazzam82Version: 6.52

✓ This goes the entire site as a whole, not just the app.I love that genuinely innovative things people make and sell. Some of my favorite pieces of jewelry come from Etsy shops. My personal interactions with customer service have been great and I love the variety. However, I’m a consumer frustrated with a few things. And I can never truly only imagine this frustration asa seller. For one, I understand inflation, but taking away more money from the sellers but still upping tax? Two, money sellers and consumers have called out the slack of eligibility requirements to sell items on the site after the pandemic. I understand it’s to try to help more small business worldwide, but there’s a difference between similar items being sold and copycat manufacturers that very obviously steal item designs from authentic business and sell cheap poorly made items that take credit for and take over real handmade or vintage items. Three, there’s a reason why so many businesses so many small owners on your site are going on strike. None of the demands suggested for the Etsy Strike subreddit and overall union have not been considered at all evidently. I love the overall concept and the many small businesses are great but there’s a reason people are moving to Shopify and other selling platforms..ALILI0818Version: 6.23.1

✓ Glitchy App and Etsy support not helpfulThe current app has a MAJOR glitch. Wont let me checkout. When I try to add to cart it puts it in the cart and then says “choose options” and when I try to choose it does not allow. Then I removed and tried again and it says that it’s already in my cart when it’s not. It won’t allow me to “buy now” either. I contacted support on multiple occasions to voice frustration but their responses are not helpful and do not change anything. I’ve deleted the app, re-downloaded and made sure it’s the most recent update. Seemingly there is nothing I can do on my end. Etsy, I would be so frustrated with you if I were a seller, like aren’t the sellers relying on you to provide a selling platform so they can provide for their families?!! Theyre literally paying for advertising on your platform and you are in the way of allowing these transactions to go through. This needs to be remedied ASAP..T.npieVersion: 6.16

✓ PayPalPainful banking with old school pay pal if you’re paying from a new country you live in and have a card linked to another place. Had to cancel numerous products. Awful setup. Hard to navigate. Try not to use Etsy if a client uses PayPal unfortunately..Less patience with etsyVersion: 6.17.1

✓ Overwhelmed by adsI love Etsy and I’ve used this app for years. I was SO happy when they finally updated the options for search filtering because that was a long long time coming, but recently my searches are dominated by ads paid for by the stores owner. I’m used to Etsy ads and they’ve even helped me find new favorites. However, most of my search results are now ads, and they’re ads that are no longer even pertinent to what I’m looking for. If I’ve searched for sunflower necklaces, adjusted the filters to what I want, I don’t want to see sunflower wedding invitations suggested, or sunflower art prints being suggested. Seriously?! At least suggest the same thing I’m looking for, even if it’s a $200 item and my search criteria is the $0-$50 range. That at least I understand. Mixing completely different categories is obnoxious and makes it hard for me to see what I’m looking for. The second problem with the ads lately is the quantity. I’m used to seeing 2 ads every so often, but I’m seeing 4-6 ads clumped together now and coming up so often I don’t know if it’s still on my search at all. This is ridiculous, I want this fixed ASAP please..Molly OrtizVersion: 5.14

✓ Check outsI love how your able to get the things you need on this app. But the concerning parts are when you have done an order from previous to order more it froze and automatically shows the receipt of the purchase. It’s great but the biggest problem here it automatically put a different address on here and doesn’t show you the purchase and review once it’s delivered. It’s very serious to get this fix as I have now lost the item I was hoping to receive and now I won’t be able to receive it anymore. I have wasted money on an item that something so simple has now made it difficult between the business and their loyal customer. Please me aware and make sure and double check your details as this app is now automatically changing the details that you have put down. Hope it helps in the future. Very disappointed..Dotell&doVersion: 5.97.1

✓ I love Etsy but .....I shop Etsy all the time so I am a buyer and a seller! There are some things I love and some things not so much ... I miss the old Etsy .... ever hear if something isn’t broken do not try and fix it? I miss treasuries and other features about Etsy that are no longer! Etsy has become more commercialized such as on tv commercials, I’ve seen it advertised online as a “work from home job” I was a lil shocked to say the least.... but when you buy on Etsy be sure that you know which SHOP you’re in! Etsy is the MALL .... WE ARE THE SHOPS IN THE MALL! 🛍The artists and artist suppliers are the back bone of the industry! However Etsy is the easiest for me since I’ve been on for so long! With more than one shop.... too much change in such a short amount of time can really throw some of us off! I miss the different comfort of an “Etsy family” rather than HUGE E-COMMERCE, still Etsy is my go to for a lot of things! I love supporting small business and the artists and after all Etsy gives us the PLATFORM to put our shops we work hard in every day to make all of your shopping full of endless fun! You can find lots and lots of OOAK here! Thanks to the sellers and their shops ... thanks Etsy for giving us a place to sell our goods but it would be good to be able to get someone on the phone again!.Llcc70Version: 5.59

✓ I got scammed and there is nothing anybody can doI downloaded Etsy super excited to see what I could find and how to improve my cosplays and all. I take partial blame for not doing more research before I committed. I found a listing on Etsy from “Cosplay Dream Shop” that promoted cheap commissions and I though I’d give it a whirl. Set up a payment system and I sent my payment through PayPal (what the seller told me to do) and what turned to months of messages of “when will it arrive?” to “I need my money back because you violated our agreement.” Commissioner stopped replying on the Etsy chat and I found her on Facebook and started messaging her there and she said she’d get my cosplay to me. I contacted Etsy to see what could be done and they said to call PayPal since that’s where the transaction happed so I called PayPal and they told me to call my bank because there was utterly nothing they could do. I call my bank and they inform me they also can’t do anything because the transaction was over 150 days or something and the only thing I can do is continue to message the seller on Etsy. It has been an utter nightmare and I’m angry and upset that no one can do anything. So in other words, Etsy is a platform for easy scams and trickery to occur. What makes me even more mad is that her shop still exists on Etsy! Thanks Etsy, for nothing..Maryl pVersion: 4.84

✓ IPad etsy UX is still terrible for sellersI wrote this review nearly a decade ago. I *just* got a response from the developer. That oughtta tell you something. Anyway, Etsy once was a place to find *only* handmade and vintage goods, but it’s been about a decade since they said “eff that, our shareholders need more,” so they opened up to selling cheap mass-produced disposable products, and squeezed out thousands of independent artisans whose keyword searchability suddenly went in the toilet. Still bitter about that. Anyway, here’s my original review: The conversation view is nice. Long overdue. Now if only you can make the seller/store management into something larger than an iPhone-sized sub-view on iPad, we might be getting somewhere. Yet STILL tapping on Etsy notifications takes me to this useless splash page for following/trending. And why doesn't the Following screen reflect any of the stores I'm following on the etsy website? Do I have to maintain separate lists for the same function? That seems a strange choice. And for now, since I don't want to start curating a second list, I'm continually greeted by a screen of blinking rectangles whenever I tap on a message/sale notification from this app. It's irritating, and the website is a far better experience on iPad. Fix that..PunkassjimVersion: 6.34

✓ Its really good but-It keeps showing me alot of nsfw stuff and its really bothering me and idk how to get rid of it and i really dont like it.#*[+]%{\£[]*|€{]£>\@-(?,.Version: 6.6.1

✓ Disappointed and frustratedHave had an awful experience. Placed and order which was confirmed and paid for. Shop disappeared… no response from messages and no where to get help from Etsy. Paid as a guest though PayPal so can’t get help there either. Etsy should monitor their sellers. This is absolutely criminal!!! Took my money with nothing but disappointment in return!!! Etsy, the link from your response 26/9 still doesn’t help! I can’t open a case and i can’t get a response from anyone!! Not good enough! Absolutely ridiculous 😡.543216754Version: 6.40

✓ No AccountabilityI really loved Etsy because of all the creative variety of hand-crafted products. However, the past few orders I have placed have been massively overdue. I bought a Christmas gift for a friend in early December; it had an ETA if 2-3 weeks yet it JUST arrived mid February. There needs to be some sort of system of accountability that penalizes business owners if they take longer than the projected dates posted on their page - some sort of incentive for them to make sure they meet their own deadlines. Perhaps refunding a percentage of the cost of the item back to the buyer after a certain amount of time? If you claim that your products ship within two to three weeks, and it takes two MONTHS on more than one separate occasion, it is a huge deterrent to me from wanting to buy anything else from here again. I understand life happens, and some things are out of their control; I’m completely okay if it’s a few days (or even a week) past when they said I would get it, as long as they keep me updated. But that rarely happens. Most of the time I just get no response until I finally open a claim, which I really don’t like doing. Please develop a better system of accountability to make it less frustrating for your consumers! Thank you!.TritonesVersion: 4.85

Etsy: Home, Style & Gifts works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Etsy: Home, Style & Gifts.