4.7
4.72139 star

Total 11 Positive Reviews

Zaxby's App User Positive Comments 2024

Zaxby's app received 11 positive comments and reviews by users. Can you share your positive thoughts about zaxby's?

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Zaxby's for Positive User Reviews

Useful and easy to navigateAs a longtime fan of eating at Zaxby’s, I thought it would be good to try out the app since I eat there relatively often. The app itself has a pleasant and easy to navigate layout. It’s easy to check nutritional information and prices at a specific location. Rewards are processed very quickly in the app after a receipt is scanned and I felt that the points required for certain meals were adequate and built up pretty quickly. So far, I have never had any errors with the app glitching or closing unexpectedly. Will continue to use!.Version: 8.10.0

PitifulPlaced my order online through the app at 5:35 pm Sept 2. I had errands to run first. I arrived at Zaxby’s at 6:25. The dining room was closed so I had to wait in the drive thru line. I made my way to the speaker at 6:47. I gave my name and was told to drive to the front parking lot and my order would be brought out to me WHEN IT WAS READY!!! My order was 2 Zax Snacks with fries, drinks, and zax sauce. This was for 2 people. The order arrived at my vehicle at 6:54. I arrived home at 7:02. No Zax sauce, but 4 straws, 5 forks, and 8 napkins. This is my second online order at this store. Pitiful. No advantage to online ordering. Food was good..Version: 7.6.2

Updated**** Needs to work out a few kinksThis app is pretty slow. I love being able to order my food ahead of time, but the app is a pain when trying to edit or remove an item. It’s almost like it gets overwhelmed and wants to shut down. I try to ensure I know exactly what I want when I add an item to the cart. If not, it’s much faster and easier to cancel the order and start from scratch. Update: This app has enhanced dramatically since I wrote my initial review. My only complaint this time is that I can’t, AT ALL find the “Curbside pickup” option where I park and the Zaxby’s team members bring it to my car. Each time I have to place the order and then call them to let them know that I ‘forgot’ to select the curbside pickup option when in actuality I’m unable to find it in the app. I’d love if someone could walk me through it lol. I usually don’t have problems finding additions like this, but for the life of me I can’t locate it anywhere! Outside of that, I’m thrilled that Zaxby’s app development team fixed the glitches that caused the app to run painfully slow. Keep up the great work!.Version: 7.5.0

App doesnt workI love zaxbys, but I hate to say that the app cannot work. None of the receipts can be scanned as none of the zaxbys in my area have working wifi and are in areas with bad service. It logged me out and removed my saved password at random, and even when I changed my password the app locked me out entirely. I attempted using other accounts but kept getting the "too many attempts" message. I'm a firm believer not every restraunt needs an app, but this is insult to injury as my favorite restraunt has the worst app experience ever..Version: 8.2.0

Blank stares from employees with mobile orderI guess I’m an eternal optimist, but I thought “oh well, just because all these other people had issues with mobile orders on the app doesn’t mean I will.” I was sadly mistaken. I placed an order via the app, arrived at the restaurant, came inside and sat down. I watched as a couple walked in, placed their order with the cashier, and then received their food before my order was called. Annoyed, I walked up to the counter and asked the status of my mobile order. The cashier had no idea Zaxby’s even had an app, let alone if an order was pending. She turned and asked the kitchen manager(?). The manager kept asking if I had a “confirmation number”, which is not displayed on the app screen. Then another member of the kitchen staff walked around to the other side of the kitchen and found that my order had been displayed on a different kitchen screen for 11 minutes, unnoticed. I finally got my food made after all this. Terrible experience. I likely will not use the app again for a long time, if ever..Version: 7.0.0

It’s actually pretty dope and more reliable than DoorDash for DeliveryUsing the app to order delivery has been such a good experience. We used to DoorDash from Zaxby’s quite a bit.. (We have a big family, 5 kids between the ages of 10 to 1) DoorDash was always unreliable and even though we always tip above the suggested tip ($10+ on average), items were always missing, incorrect. So we decided to try directly from Zaxby’s. Let me tell you, I simply throw a respectful comment in there asking if they can verify sauces are correct, and so far it’s a 100% win rate. Food has been higher quality and arrives while it’s still hot! Not lukewarm. 10/10. We were probably satisfied with DoorDash 20-30% of the time, but now it’s 100%. Keep it up Zaxby’s. P.S. The free Sunday delivery is dope. Promotions always available..Version: 8.0.4

App Great still have to wait for ZaladsI don’t know if it’s just the store on Memorial Drive in Decatur Ga but I order, arrive 15 minutes later and still have to wait. Not sure if they don’t know how to process online orders or it a staffing issue. Previously I would go through drive through and they’d say pull over and I’d wait on average of 15 minutes. I like Zaxby’s, employees at this store are generally a notch above most fast foods joints, like the app, so my dissatisfaction is only with the wait time which is why I gave a 4 and not a 3 if you factor in that when ordering on an app your food should be there when you arrive 15 minutes later. Oh we added tater chips one time and they sat there getting cold while they were making the Zalad. Z wasn’t happy.Version: 7.1.0

New App A++I’ve used the old app for about a year, I have a zaxby location very close to my office. Always easy to order a salad ahead of time and pick up for lunch. As much money as I’ve spent, I always wished a rewards program was offered. This new app now keeping up with your purchase history and offering benefits like all the other fast food joints is awesome. My family and I love Zaxby’s and a free side or lunch is always nice with all this inflation in our country. The App is a lot easier to use, a MAJOR change and upgrade from what I’ve been used to. Just placed my first order on the new app and worked so much smoother and faster. Took y’all long enough lol I’m impressed with this upgrade..Version: 8.0.0

App doesn’t work wellApp is strange the way it handles credit card info; you have to remove one to add another... strange you can’t just store and select. Also, the app takes a terribly long time to update with every action you make. There is also not a good way to customize special order items. Makes me less likely to use Zaxby’s. I do like using apps to order food, that way my order is actually taken correctly. I find at the counter often times people don’t listen well and I end up getting something other than what I ordered.... I suppose that’s a review for a different place. 🙂.Version: 7.0.3

New Rewards Same AppThe old app was perfectly fine. The new one adds a lot more options that may benefit the franchise but frustrate regular customers who have to learn a whole new app. Their faves are gone and that’s a big drawback for a lot of people. BUT!!! I got a free Big Zax Snack that I was able to just add to my order. This way there is no need to do the surveys and have the signs for the deals. The deals will all be on the app and that’s great for everyone. Also there is an in store pickup that’s really useful for those who don’t want to wait in line but still plan to eat inside. It’s new. People won’t like it but it’s still a good app..Version: 8.0.0

Great app, one gripeSo far the app is pretty easy to use and has had some nice offers (outside of just redeeming reward points). If you don’t actually order through the app, you can scan at the counter/drive thru window before paying for your order to get the reward points. You can also enter your receipt info afterwards if you forgot to scan. My one gripe…. I can’t remove a drink from a meal when ordering in the app. I usually get a meal but no drink and it takes a dollar off the meal price. I’ve been doing this forever at Zaxby’s and I can still do it in person, but there’s no option to do it with an app order. It’s not a huge deal but it makes me not want to order in the app as often since I can’t remove the drink. Ordering the items a la carte are more expensive than the meal price so that’s not an option either.Version: 8.5.0


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