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JetBlue - Book & manage trips App Complaints & User Negative Comments 2024
JetBlue - Book & manage trips app received 55 complaints, negative comments and reviews by users. Have you ever had a bad experience using JetBlue - Book & manage trips? Can you share your negative thoughts about jetblue - book & manage trips?
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JetBlue - Book & manage trips for Negative User Reviews
✓ You’ve made it worseThe simplest things are now way more complicated. The seat change screen used to be super simple - now it’s buried in what looks like a ‘wrapped’ web page being framed into the mobile app and it’s a mess of a layout. I don’t want to see my entire itinerary and have to tap through multiple steps - I just want to view and change my seat assignment very simply like we used to be able to. Also, with the new seat change design, not only is it incredibly cluttered and convoluted now, but you don’t remember my payment information even though I’m logged into my profile, which has this info. Now I have to hunt for my card, manually type everything in, and the whole process is infuriating. Why can’t I use the saved payment info form my profile?! Why doesn’t it pre-populate or preselect like it used to?! The app is way buggier now and the ‘manage trip’ experience is garbage. Revert to your old UX - it was far and above way better than whatever this is. You’ve also now charged me for 3 sets of seats even though I’m traveling once because you’ve made the entire seat change process completely asinine. JetBlue has really gone down the tubes - the app, your operations, your customer service, and your reliability. The ‘only’ thing that is good about JetBlue is the inflight experience - everything else is atrocious. It’s why I’m flying other carriers now. I don’t even care if I lose mosaic..Version: 7.8.1
✓ Surprisingly not the worst experienceI was amazed that this app was little more than a URL redirect and thought it was the worst customer experience I’d ever had. Then I flew with jet blue and realized that the app was the least of this company’s worries. After a 4 hour wait because we weren’t able to check in, and after 3 hours communicating with the Jet Blue agent, she had no idea why we were blocked from checking in and told me that the gate agent must do it for us. After arriving a full three hours early for our flight, we are now in a queue behind ~500 other international travelers with 15 min till the doors close. When I asked if someone could help us to front of line with security, the JetBlue told us to be thankful we were able to MAKE our vacation because so many other JetBlue customers had canceled flights on the way here. I’ll gladly pay 2x to fly delta next time. They say every bad customer experience leads to 7 testimonials. I’m already to 1.5k views on this one and will make it my mission to let everyone know about our first and last JetBlue experience. Good luck with your company..Version: 6.2.2
✓ Getting worse by the releaseIn the latest release you can no long switch from day to day in your search yet you can see the day before & after and the pricing. Every time you click on another day, it presents an error page and then the only option is to close which takes you to a view of the website browser page, not back to the app search page. You have to close the embedded browser page to get back to the app’s search page. Further, the loading of any pages within the app is taking an extremely long time. Regardless of where I am, Wi-Fi or using the internet. On several occasions I’ve opened other apps to see if it’s an issue with my phone and every time they work fine, it’s just the JetBlue app that is taking a long time to load. Disappointed overall, this used to be a great app and it’s gone downhill..Version: 7.2
✓ Love JetBlue, Hate Their WebsiteHave been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”..Version: 4.15
✓ First timer..Didn’t want to write a bad review bc other then what about to tell you the staff was great and the seats were comfortable. In 2020 we all know Covid happened I got a credit for my tickets was my 40th Birthday Party. Then 2022 I decided to use my credits bc they were going to expire and almost everything is back to normal. I book to go to Nashville my flight was from Thursday-Sunday . Thursday night got delayed one hr. Ok no problem, then we are up in the air in TN circling the airport to come to fine out having issues mechanical. We finally land to find out the steering is broken so he comes the fire truck, etc. They had to tow us in to get out. Flight was only supposed to be 2 hrs took 5 hrs. It was late I was over that day . Then on Saturday I got email that our flight was CANCELED to come home on Sunday (Easter) I tried calling 153 min wait time 😬 are you kidding me? I went online no flights w JetBlue are going out. So I quickly made another one way flight home for 2 people cost me $519. I ask JetBlue to do reimburse me. They said they can only give my credit back of $183 and I have only 7 months to use it. I have ask for a manager can’t get anyone on the phone. Worst Customer Service. To be honest don’t want it to happen again scary to fly with them. Nice bday gift ugh!!.Version: 6.3
✓ Cannot even open appApp instantly crashes and closes on launch. This new version does not work at all.Version: 3.2.2
✓ Such a clunky, crappy app.The keep putting out “updates” which are really “downgrades” and they keep dragging the app lower and lower. Interface is slow (because instead of the app using a native interface, it’s just a link to the crappy website), non-intuitive, sometimes confusing, the seat maps are too small, the seat maps don’t show up (this is during the flight select phase), no information about type of aircraft displayed that I can see (or at lease, find, during the select flight phase of the process). And why can’t I select a fare type before selecting a flight? You used to be able to do that. Now, it just defaults to “basic” (really? who chooses that crappy option?) and, if you’re not careful, you may book that by accident. Once upon a time, a long time ago, the JetBlue app was so easy to use. More intuitive, faster, and more responsive. Then somebody came in and, probably in the name of cheapness, decided to make the app just a shell for the website. Well, it stinks..Version: 6.5
✓ Reviewing app, not airline overallI’ve been frustrated with the app for awhile now. Searching for flights is a pain because it will only show a limited amount of airports that have a direct flight- airports that I want to fly to (that JetBlue does fly to at some point in the week) will not show other available days or flights with a layover. (For true functionality being able to search for flights “anywhere” during a specific time would be wonderful fyi). I also can’t use any TrueBlue credit “given” through delayed or cancelled flights through the app- I have to sign into the website and then go to a separate page. Pros: I was able to access my boarding passes and check in the last time I flew (Sept). The app at that time did notify me in a reasonable manner of the delays and eventual cancellation of my flight about a minute before it was announced on the PA..Version: 6.3
✓ Not a fan...I've never been able to sign into my account.Version: 2.5
✓ App isn’t robust as it could be…Summary: Mobil app does NOT check to make sure it has access to cellular network (and maybe Wi-Fi) and gives ‘oops’ message if it can’t find one As a software developer, one shouldn’t assume that everything is already setup and ready to use. I discovered that the mobil app does not check to see if it has access to use the cellular data on a phone before asking the user to login. If the app does not have permission, any login attempt basically says, ‘oops, something went wrong’. Uh, yeah something did go wrong: In the development and QA efforts of the app! It’s not hard to check and put up a message which says the app needs cellular network access (and/or perhaps wifi network - I didn’t check that since I have none right now). As a quick stop-gap update to the app, add to the oops message ‘check cellular access’ or something like that. If you’re reading this now, and you’re see the oops message, and your email and password look ok, go to the Settings, find JetBlue, and check if Cellular is enabled. If it isn’t then enable it and try again. To the dev folks: com’on guys, you can do better than this. Really. Just think it thru a bit, get some real world beta testers too. There’s some road warriors out there that can help (maybe for a free snack/drink)..Version: 6.4
✓ BadUnstable and unreliable app. Many times you’d see “Oops something went wrong” on the app..Version: 7.4.1
✓ Almost Everything You NeedMaybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home..Version: 4.13
✓ WE DON'T ALL HAVE ZIP CODES !!This app is a piece of crap! No countries other than the U.S. and Canada have zip codes. Not all POSTAL codes are numeric. In the UK we have a "Ann nAA" format code. I couldn't enter my address, therefore couldn't check in. Also I had to type this twice, as it vanished the first time I input it with a nickname that was already taken. There should be validation on this field before moving on to the comments field. I've travelled to 74 countries and flown many airlines. This is the worst airline app I've seen!.Version: 3.0.1
✓ Spirit or JetBlueMost recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories..Version: 4.19.1
✓ Racist bigoted indefensible behaviourWho would want to download this app, let alone fly this bigoted, racist airline that defends and justifies the abhorrent treatment of the two Muslim ladies. The flight attendant lied. There was no filming. She made that up after she told her colleagues that she didn't like the way they stared at her!!.Version: 3.0.2
✓ Sooooo badI don't normally bother to review apps, but this is so spectacularly bad that I had to. I log in, yet it stores none of my info, so I have to re-enter it every time. The input forms are clunky and limited (hint: not all destination addresses are US!) It doesn't always work for check-in, yet you only know that at the end of the form filling process, and when it fails you have to enter the info all over again. For such an eminent brand as JetBlue I am shocked that they all such crap to be published in their name..Version: 2.7.3
✓ AVOID THIS APP AT ALL COSTSIf you decide to fly JetBlue, buy your tickets on a computer browser. I bought plane tickets this morning over the app and it didn’t go through so I tried it again and it told me there was an issue with my banking institution, which was wrong. It ended up going through and it charged me, but I never got a confirmation email so I had to call JetBlue and their customer service is terrible. the customer service representative told me that the charges for my checked bag and reserved seat didn’t go through even though it charged my bank the full amount. She told me I would have to give her my card information over the phone so that I could buy the checked bag and the reserved seat. I did all of this and then she told me I would just be buying the checked bag and reserved seat, but then she charged my card all over again for the full amount of the ticket, bag, and seat. I didn’t notice this till later, so I had to call them again and they said that I should just be getting a refund in seven business days, but the first lady never told me this. This has been the longest day of my life, I will be needing therapy after..Version: 7.10
✓ CrashesEvery time I open this on my iPhone 5 it crashes.Version: 3.0.1
✓ Crap appConfusing check in can’t even select seats.Version: 4.8.1
✓ Compatible with?In the App store this says it's compatible with iPhone, iPod, iTouch, and iPad. But when I downloaded it, It's listed only in the iPhone/iPod/iTouch section of my apps and cannot get it onto my iPad???.Version: 1.3
✓ Worst “Live Chat” + bad rep = nightmareA live chat option without an app notification option is way worse than emails. At least emails have notifications. I used this “Chat with us” option to make my life simple and fast forward to 3-4 hours later I still don’t have an answer to my basic query of fare class of my reservation. After 2 hours of wait I was assigned a rep. She was taking very long to answer a basic fare class related question. I had to come to this app repeatedly to check if there is a response and if needed I could ask a follow up question to avoid being disconnected before I get that opportunity. Even after 10-15 minutes she did not have an answer to my query. I politely asked how long would it take. To which she replied, “ I do apologize, if you are unable to wait for the review of the reservation please contact us at another time when it is more convenient for you.” I was like, what……. Is this how you treat a polite and patiently waiting customer? Even after explaining the issue of app notification, and missing the chance of a follow up question she disconnected the chat (without answering my question) later when I went for 15 mins lunch break. I wish there was an option to upload a screenshot here to show you guys how insulting the entire experience was. 3 hours wasted and I still have my query unresolved..Version: 6.4
✓ App built for local travelJetBlue’s app is not built for international travel. Surprisingly the app only provides check-in for US nationals and green card holders. JetBlue developers seem unaware that there are people who travel to the US with visas, and if you are one of these travelers, good luck! They will subject you to painful lines at international airports with general passport checks lasting north of 20 min. One thing JetBlue is good about, is being consistent. Consistent with their general incompetence. Case in point, they send COVID vaccine forms that we are “required” to be completed prior to check-in and once you have completed them, they will require you to fill paper forms again as the online form is “out-of-date”. I’m a 1K member on United and travel over atleast 10-20 sectors a year on international airlines and haven’t seen such poorly designed airline app + lack of understanding about the different traveler types in a while..Version: 6.5
✓ VacationsThe only problem with this app is that you can’t book a vacation package with flight and hotel only , only flights unless I’m doing something wrong.Version: 4.3.1
✓ Review the app not the flight dunkeyThe itself hasn’t work for me says error in checking-in….Version: 7.4.3
✓ App not user friendly enoughAside from the issues i’ve been experiencing with updating my details for my flight both on the web and the app, the app is not great. I’m not sure if this is the use of API’s but almost every link seems to redirect to the webpages except that they’re contained within the app. This isn’t a god feel for user experience. Not to compare too much but the Delta App for eg, is a much smoother experience. Personally, I think each page should be designed and maintained within the app instead of feeling like i’m on a compressed version of the website. My issue also may have been resolved within the app had it been independent of the website as the error on the webpage wouldn’t necessarily have an affect on the page in the app. Hope my concern/suggestion can be taken into consideration..Version: 6.3
✓ Worst airline service ever.I had the worst time trying to get a connecting flight back from my location. JetBlue caused me to be late to my connecting flight because they delayed it three hours, and then continued to blame me for not being there on time. I sat in guest services for three hours, just to get an attendant who was extremely rude and aggressive. I asked for the supervisor and was talked harshly about in front of my face between the attendant and supervisor. The supervisor proceeded to be extremely hostile with me, again claiming that it was my fault I missed their connecting flight (even though the airline was the reason I missed my connecting flight). I am a regular flyer and have never been so disrespected by an airline. I would not recommend JetBlue to my worst enemy. The prices may be cheaper, but you will pay for it in the long run. I am still trying to book a flight 13 hours after the debacle, and the airline has taken no fault in this. If you want to be screwed over, then this is the airline for you..Version: 6.2.2
✓ JetblueishApp doesn't retain info and won't accept payments for flights, so in sum total = completely useless!.Version: 1.3
✓ Not user friendly appNot intuitive not smooth. Not a good appp.Version: 4.0
✓ TerribleSlow and much less feature rich than other airline’s apps. Baffled that its rating is as high as it is..Version: 6.4.1
✓ Pure frustrationThis app is genuinely infuriating; error after error after error. The amount of times I’ve had to fully enter my information all over again to purchase a flight it’s insane. I’m sure they’re losing customers because of this. The only reason I have this app at this point is for the boarding pass when I’m at the airport, that I will say comes in handy. Although I think the people working for In-chat mean well, I spent in an hour and a half canceling a flight because I have covid but instead of cancelling the one flight I asked for, as the app wasn’t working nor allowing me to do it myself, the in-chat person canceled my whole trip home for Christmas. I just needed a delay but this whole process definitely doesn’t encourage people with covid not to travel. I have not gotten my 100 dollar cancellation fee back either..Version: 6.1.1
✓ Most frustrating app ever!No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead..Version: 4.11
✓ Awesome app...when it doesn't crashWe are big fans of JetBlue but the app either won't open or crashes once it does open. Probably 9 out of 10 times it won't open..Version: 1.0
✓ Passwords won't workAdded this app to my iPad and iPhone, and it wouldn't accept the password that I use for TrueBlue on my laptop. So I changed it on the iPad, and it STILL wouldn't work on the phone. Changed it again, and it worked for a while on the iPad, but once I logged out and tried to get in again, no joy. Thank goodness I can still access my account using the actual website on the laptop, but the app is useless. Never could get in to my account on the iPhone😡.Version: 3.1.12
✓ Not goodI don’t get how this app is still this bad - rarely works, managing reservations is hit or miss, adding bags zeros out…in years of using it things have not improved..Version: 7.1.3
✓ Poo Messaging and Glitchy AppI’m not sure if this is the right place to share this feedback but I’m very disappointed by how JetBlue handled my schedule change. I received an email saying that my schedule changed and I needed to log in to confirm the change or change my flight. After multiple times of trying to change my flight through the link, I received an error message that said I needed to call customer service in order to change my flight. So I did. After spending over 45 minutes waiting to speak to an agent, I was told that I am not able to change my flight because it is a points and cash booking. The only option is to cancel the flight and rebook. So I said fine, cancel my flight. I was then told that in order to conceal over the phone I would have to pay a $25 fee. Absurd. I was told to call to update my flight and then after wasting my time on the phone, I was told to cancel it myself or pay $25. This could have all been avoided if JetBlue had instead told me my only option was to cancel and rebook when I was attempting to change my flight in the app, or if the email I received was tailored to points and cash bookings to make it clear that if I did not like the flight I would need to cancel. This was a horrible experience and it always reminds why delta is the better airline. The app and the customer service are clearer and there are never fees for over the phone transactions. If you want to stop people from calling, make your in app messaging clearer!.Version: 7.3.3
✓ App is terribleI am amazed that this app has a rating of 4.9, especially after reading some of the 5-star reviews that say nothing good about JetBlue or this app. I’ve had positive experiences flying JetBlue in the past, but their app is terrible. It took me hours to book a flight due to the app freezing so often, then erasing all my passenger information when paying for tickets causing me to have to start all over. This happened several times over the space of hours. I wouldn’t have known the flight had been booked if it weren’t for a confirmation email that I fortunately checked while the website froze on “confirming” your flight. I later needed to go back to my reservation to add a bag via the manage reservations button, but I have yet to see this work properly. Every time I try, I get a “503 backend” error. I chatted with JetBlue about this and their advice? Delete/reinstall the app. Tried that; no luck. JetBlue, please take these IT issues seriously and fix your app!.Version: 6.3
✓ Rubbish - Can't log inBeen trying to login to the app so many times. I use the exact same details on my computer, and everything is alright. The minute I try my mobile app, it says "oops, something went wrong".....?and this is continuously happening for week now. Rubbish!!!!.Version: 3.1.10
✓ Would be great if I could sign up/ sign inUnable to sign up to new account or sign in to partners account. Really frustrating. Did you even test out this feature before releasing this update?? Terrible..Version: 3.1.7
✓ Buggy!Poor UX, buggy and slow. Good effort, keep trying!.Version: 7.0
✓ Next to No Customer ServiceIt is impossible to get help in the app or via chat if there is a problem. I’ve waited on chat for 4 hours at a time without any assistance whatsoever. If there is any issue with a flight you will get absolutely no help from a customer service agent and you cannot find any other way to contact someone. You also cannot submit feedback in the app without a US phone number - they literally don’t care about other customers.Version: 6.3
✓ BuggyyyyyyyI can’t even explain how much of my day was wasted trying to book a round trip for 2 people. The app forced me to update to a new version that doesn’t work. I got very frustrated and got my laptop running it would be easier. Nope. After about 2 hours u was finally able to make the purchase. Oh wait. The page froze. I got a confirmation number but was “unticketed” and told to call customer service. Wait time 87 minutes. I can very easily see why. Just kidding it ended up being 3 hours by the time I spoke to anybody. She was very nice and helpful and took care of everything for me but I told her I would just do the seats on my own on the app (because that hadn’t been working earlier and I honestly thought it might be my browser in need of an update) but when I try to “manage my trip” on both website and app it just freezes forever. Whoever designs your websites should come work for the MTA IT department. You’d fit right in..Version: 6.2.2
✓ Can’t get past the sign in screenI just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience..Version: 4.7
✓ Joke of an airlineNever flying again. App is sub standard too..Version: 6.3
✓ Seat assignmentsMy wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!.Version: 4.8
✓ JetbluePas capable de l'enregistrer.Version: 2.6
✓ Ratings are a lieLet me start by saying I love Jetblue; best flight experience going… the app? total crap… use to be better but the past year it is useless… you can’t “Manage Trip” to get into the details of any trip, change or cancel; just keeps loading and when it does stop loading? nothing as it keeps you on the same original page that just lists your flight… which forces you to use the chat function if you want a seat change, flight change, just access to general info about your trip and that chat function is constantly bogged down for actually getting a response…i don’t know who is manipulating the ratings for this app but beware, it is crap - would have given zero stars if I could… this app makes me rethink why do I keep Jetblue as my go-to airline; I hate Delta but gotta admit their app (and therefore my preflight experience) is awesome and far superior…. be better jetblue!.Version: 6.1.1
✓ FrustratingApp loads on iPad but will not register details and keeps crashing!!!!!!! What's up😐.Version: 2.9
✓ The ole switcherooI purchased 3 direct round trip JetBlue flights months in advance. Our flights were replaced with non-direct flights both directions. Our flight to Fort Lauderdale was replaced with a flight to Miami. Coming back, we’d now have a 5-hour layover at JFK. Contacting JetBlue via their app, I was told that the flights I had purchased had been cancelled— 4 months in advance. Both directions? I had started the app chat at 10:26AM and received a chat back at 5PM that night. I was told by chat rep Carol that she could not help me, that I would need to call in. Calling in would be a 100+ minute wait. I went online via my computer and cancelled all 3 JetBlue flights and booked for more money with Delta. Some things are worth an additional price to be done with. This whole experience has me wondering what happened in the time since we last flew with JetBlue. It had been great experience in the past. Those days are gone, apparently..Version: 6.1.1
✓ Buggy & Often. Non-functionalApp struggles with basic things like checking in. Encountered around 4 different error messages all that told me to contact support (which isn’t much help because the chat and texting are often offline and the phone wait is 90+ mins). Also, the app can’t tell me things like where my bag is, which is important to know if your flight is suddenly cancelled (which mine was). Will it be on the rebooked flight? 🤷♂️ The app and the interface the staff accesses seems to have no idea. I couldn’t even track flights (i.e. enter flight number to see status). That feature also resulted in an error message. I checked the website and it also couldn’t track flights or really function for check-in / modify flight. Only option was to stand in line at JFK, which is ALWAYS a joy. /s Flight cancellations, changes, and delays are very common, but this app seems to seize and act like it’s a rare and unexpected IT apocalypse. I work in IT and UX design and provide tech support on a regular basis. The underlying infrastructure is way overdo for an audit, code-review, user journey simulation, stress testing, and bug-fix sprints. Time to halt new features until you get basic things back on track! This buggy system must be costing JetBlue lots of money (over-worked customer service, stressed-out IT help desk, and baffled customers)..Version: 6.1.1
✓ Seat ReservationsThe overall design of the app is decent however, it’s a nightmare trying to book seat reservations. After using the app and also the website on my laptop, both of which I had the same issue, I was unable to pay for reserved seating. Once I had confirmed my payment details, the dreaded 3 dots of doom and a message saying to bear with a moment, whilst the transaction went through, however it would not. I waited for quite a while, way more than 10 minutes before I gave up..Version: 7.1.2
✓ This app could be so much betterThere are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??.Version: 4.8
✓ Never fly jetblueAfter changing wich gate my plane is at three times and being stranded in the airport of a new state far away from my departure and destination i finaly got to where I was supposed to be after three days. My grandma and I slept in the airport after they refused to put us in a hotel. By the time I got to where I was going I was so exhausted from having to carry my grammas stuff and my stuff and push her in a wheelchair all arround the airport for three days that i was seeing shadows and the walls of the airport were dripping onto my bags not one person in that whole airport once expressed sorrow for the situation we were put in but they laughed and told me matter of fact these things change all the time. I will never ever forget how I was treated in the airport and by security. I have bad anxiety and security yelled at me after seeing the state I was in after no sleep and nonstop crying for three days they decided they were going to make me strip down out of my clothes down to shorts and a tank top from my sweats and a sweatshirt infront of everyone in there not to mention they made me put every one of my belongings in separate X-ray machenes I’m under 18 and I was a visible wreck and no one showed me any kindness matter fact they treated me worse than how they treated anyone else in there I hope no one goes through what I went through and the best way to avoid that is to spend a little extra for a secure flight plan.Version: 7.5
✓ Discourteous AssistanceHad the worst experience with this so called Jet Blue with a representative on the chat called Sophia. It was regarding my seating arrangement. I had purchased for my flight and i’m the process picked out my seats for ROUND WAY. The upgrade that I did to economy just so that I could “BOOK/SELECT” my flight ticket. And when I get to the airport, next to the gate after security . The representative on the desk gave me a seat at the back (29C) while the seat that I booked was in the 7 or the 6 line. And when I spoke the the representative on the cat(SOPHIA), I kept repeating what I did and how the process went and yet she insisted and forced that I did not book the ticket. The question is why would purchase a flight ticket where I can select my seat and not select it at the end? No refund was offered when I requested it to her multiple times and neither did she offer to change to another seat. Whether the seats cost extra money for your company or not, is not my concern. Your customer paid and selected for a seat and yet no seat nor refund was offered and instead was a conversation with no helpful actions. As a fellow representative of the upcoming tech industries, I strongly believe that jet blue is not welcoming to their customers and their money and is not worth it..Version: 7.6
✓ Ridiculous baggage policies and serviceDeleting this app and never flying Jet Blue again! Paid extra on this app for 6 carry on bags, were stopped by security, were told since they BARELY didn’t fit their sizer (although saw multiple carry ons on our same flight that were as big or bigger) would have to go back and pay more money to check the bags then refused to refund me for my carryons that we didn’t use. Is this Spirit airlines nickle and diming you? What a joke! We’ve flown multiple airlines with these exact same carry ons, zero issue. Then on top of it we were delayed over an hour because the plane had to go through customs (poor planning on Jet Blue’s part), and then when we finally leave the gate, we had to come back to service the plane because the toilets were full. Then when I spoke to customer service, I was told there was nothing they could do. Seriously disappointed at how the service of Jet Blue has gone down hill..Version: 7.4.3
✓ Customer service isn’t their strong suitI purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?.Version: 4.8
🙂 JetBlue - Book & manage trips Positive Reviews
JetBlue - Book & manage trips works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact JetBlue - Book & manage trips.
⛔ JetBlue - Book & manage trips Problems
