H&R Block Tax Prep: File Taxes Negative Reviews

H&R Block Tax Prep: File Taxes App Complaints & User Negative Comments 2024

H&R Block Tax Prep: File Taxes app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using H&R Block Tax Prep: File Taxes? Can you share your negative thoughts about h&r block tax prep: file taxes?

H&R Block Tax Prep: File Taxes for Negative User Reviews

✓ Total scamI have used this software for ten years. It used to be great! Now, once you have selected the payment options they advise to file the forms you need, you cannot change it, even on the screen immediately following your selection! I even called Customer Service for help (terrible experience), and was told there's no way to change this selection once you've hit "continue". They had all of my previous years' data, and without my Adjusted Gross Income from the previous year, I couldn't e-file. I know, I should've printed my forms... But, I am poor, have only an iPad and no access to a printer. I saved my money, waited until last minute to save enough to pay for this software, and filed. With my ridiculously low SSDI benefits, I easily qualified well under the poverty line in my state, and filing anywhere else would've been free. But, H&R block held my data hostage. I will NEVER use this App again. Find an honest company, not this one!.MaegantooVersion: 7.7.1

✓ Going back to the software version.Each year I have downloaded the software version. This year I thought I would switch to H&R Tax Prep. I entered the personal information it requested, and discovered there was no way to import the previous year‘s data. I upgraded to “Plus” thinking that would solve my problem. It did not. Tech support told me that since I had answered the first few personal information questions, that I would need to set up a new account with H&R Block in order to be able to import the previous year’s information. I am guessing that H&R Tax Prep is just a lure to get me using H&R online. I strongly suspect that I will need to upgrade to fairly expensive features after I get going. In fact I was told that the online version is a lot more expensive that the software download. Therefore I am switching back to the software version. I will probably lose the $29 I committed to for the “Plus” version..BreonrjVersion: 11.6.0

✓ Very disappointedIt forced me to use their tax professional as it could not complete my taxes due to cares act 401 k deferred taxes. When it transferred the data to the tax professional it apparently did not transfer all the information I had input, including that I had input information for both of my kid, and I only ended up with 1 listed on my taxes, so he come an amended return. Also, once I had to transfer the return to the professional I had to send a lot of the same information that I had already input. I have used the HR block software for taxes since it was the old Tax Cut software. I should have just went to a in person tax preparation service or used turbo tax. Update received an email through Apple from HRB developer, asking me to contact, I did and have heard nothing. Meanwhile, my HRB tax professional prepared my amended return with more errors, and is now out of the office for a few weeks. Very poor service..Rocketscience76Version: 11.6.0

✓ 2022 glitch?!After all the work of entering the information paying the $29 all the way to make it to the end just to be foiled by a security measure that shouldn’t even mess anyone up… Along with myself and many others have files our returns are a season email receipt of confirmation of payment and also an email confirmation that I have filed my taxes e file The one I log back into my account it says if I never started a return and I’m not about to start another one. I would like to know 100% if I’m getting my return along with your captcha It’s not working on safari an iOS devices and other uses reported using Chrome and I had to wait a very long time for the image to even load. I tried refreshing the page just eventually get an email 15 minutes later as I was waiting as it said saving just to get anything. Can you confirm that I have a e-Filed my return?! I have also emailed Support. Just because it’s the last day to file doesn’t mean anyone should have issues filing online!!!.AkashasevVersion: 11.6.0

✓ Worst serviceDON’T USE THIS APP. USE TAXACT! I went ahead and used this company two years in a row both years my return was significantly lower than what I was expecting. This year they were going to get me $506 in return, and the only way I could even see if there was a way to get more was to pay $35 for an upgraded version and then be charged smaller amounts for additional help. I decided let me try something else. I went to the IRS website and they recommended TAXACT. Not only is it TRULY free to use, they were able to get me over $3500 for the same return this service would only get me $500 for. Terrible service I can only imagine the amount of money I have missed out on the last 2 years. Companies like this is what keeps working class American citizens from prospering. I hope someone reads this before filing this or next year..High CheefVersion: 11.6.0

✓ Won’t use ever againThe app version only allows you to submit one tax return. I’ve used the software version for years which allows you to submit multiple returns. I expected similar capabilities with the app but was very disappointed. I have three additional returns to file and need to purchase additional tax prep software to do so after paying $50 for one return. I called customer service and they told me, after a 55 minute call and bouncing between customer service agents, that they were unable to do anything for me. I requested they provide me with a software version of H&R Block Premium since that’s what I paid for. This seemed like a logical solution but customer service agents said this wasn’t possible and offered no other alternatives. I will be using another tax prep software and hope others read about my negative experience..Review Writter 99Version: 9.3.1

✓ Never AgainHRB has been a hot mess this year. Will never deal with them again. I’ve been a loyal satisfied customer for 9 years. The chat option is a joke. The agents mise well just be automated response robots. They know nothing. Feels like I’m in beetlejuices waiting room: HRB sent tax returns in before the IRS tax season opened causing millions of tax returns to be sent to the error department. In the middle of a pandemic Im stuck wondering where my money is dealing with condescending HRB representatives who have brought me to tears. JulieAnn M. Told me the only way you get text alerts from HRB is if they are tying to steal your identity. Got a good laugh I suppose.... nothing works right haven’t received the tracker I’m eligible for nor the texts I signed up for. I had to ask over and over for a supervisor. She was ignorant and just kept telling me that they was going to tell me the same thing. The last time I asked she didn’t say a word. Back. JulieAnn just disappeared after 10 minutes of being stuck in limbo not knowing what was going on I finally got a new representative..BeetlejuicetaxseasonVersion: 10.5.0

✓ Attractive, slick, comprehensive until...This year while trying to complete my return using an app, any mainstream app, on my mobile service was one failure after another. This one I tried third in line of viable tax prep apps. It is very attractive and moves along smoothly, seeming to ask all the right questions to not miss the pertinent information. Unfortunately, however, this stored being the case at the very end of preparing my return. I live in Minnesota and part of my state tax return involves what we colloquially refer to as the "renter's rebate." When I began to fill out this portion, the app kept reporting an error with my entries on the rent paid, property identification details, and landlord information. I couldn't get around it to complete my return. I even signed in on the website through my computer, but the same error kept coming up. I finally just gave up and moved on to using a different app for preparing my taxes. Big bummer and a significant waste of time!.Bookworm&CatLadyVersion: 9.11.0

✓ Horrible serviceYou must pay for everything. Filed with the free version because my return was simple but encountered a problem when my deposit didn’t show up even though it was sent YOU GET NO CUSTOMER SERVICE IF YOU USE THE FREE VERSION no calling no chat service you are on your own so to get answers I had to amend and add the 39 dollar package so I could talk to a hrblock representative at the end of everything hrblock was holding my funds because of refund transfers fees and said that it didn’t matter that the IRS sent my funds they were going to hold them until they saw fit to deposit which could be 10-15 business days not including weekends they use to be good now they are only about money and holding yours. Save yourself the trouble file somewhere else..Ariel BeltonVersion: 13.1.1

✓ Absolutely terribleI tried this app for the first time since tax act took away from taking money out of your taxes. I have talked to 15 different online workers for various reason. If you have a coupon from their website, do it on there and not this app because they say they adjust it but they don’t and when u get follow directions from last support person who says to tell next person to read the last chat transcript but when you do then they say oh there is no notes or other chat transcripts. Then my state kept getting rejected and it just told me to fix my address and school taxes (which nothing was wrong with) after two weeks of sending it (cuz you have to wait once U sent first time) then I contacted them and they said oh it’s getting rejected because u are unable to efile this year. 😡 seriously so now I have to wait til they put it together to find a printer to print. Guess what I’m still waiting for them to email or text me to say file is ready to print. NEVER AGAIN WILL I EVER USE THEM.No real prizesVersion: 10.5.0

✓ Inferior unless you enjoy frustrationI have done my own taxes for more than ten years. Last year I began using the app on my iPad, as I no longer have a computer. This year I expected the process to be easier, as I had already used the app. Wow!Was I wrong. This app might work if you don’t itemize deductions. However, if you itemize, it becomes increasingly difficult. Finding places to enter data is ridiculous. Then, if you don’t see a change in your deductible amount, you can never see the data to determine why. Then, try using customer service. If you call you wait on hold for hours. Both on a call, and on an online chat, I was asked why I didn’t just use my computer. The representatives couldn’t answer my questions. All in all, I found the app incredibly poor and the customer service even worse. I gave it one star, because I could not give -5!.BdgrammyVersion: 9.5.0

✓ FrustrationApp would not let me print. Had to go online web. When found i could not use basic free it would not let me select other version. Had to delete past account which caused me to loose past years. Income adding is not obvious. Had to go through multiple times starting over before finding tab to add 1099. Very frustrating . Should be able to change. With $54 for deluxe and another $44 for state apps this was not very friendly to use. Been using HR block about ten years. Now lost previous tax data. Should be easier to use, find 1099R 1099int . Seems should have been part of free but could not find it. Very disappointed for the first time after about ten years. Ipad version is joke. But no longer have computer for CD.Jkminer9598Version: 11.5.0

✓ Poor online and phone serviceIn the middle of filing my return online, I somehow was upgraded to premium online assist and there was not a way to take it off. I originally signed up for only premium as I had done the previous 7 years. I used the text feature asked about having this corrected online, but the person directed me to a 1-800 number and was no help. After being on hold 45 minutes, someone finally told me the only way to “downgrade” my plan was for me to completely start over. This was not an option considering I was completely finished with my taxes and found out my plan had “changed” somewhere in the process when I went to pay and file my taxes. I asked if any discounts could be applied to online assist, a service that I never once used, and after putting me on hold to speak to a supervisor, I was told no and to downgrade and start over if I didn’t want to keep what I had. I’m highly disappointed that my rate increased $60 (from $49 to $109) without my consent or approval and I wasted an hour calling about it only to be told I had to start completely over. I paid the $60 but will be giving TurboTax a try next year!.Bigpete67Version: 9.3.1

✓ Terrible Customer Service Chat FuntionalityThe chat function is utterly ridiculous. You can wait over an hour try to reach an associate just to be disconnected because the session times out. I got nearly to the end of my taxes (free version) and I was prompted to upgraded in order file for an additional credit. I upgraded. I didn’t qualify for the additional credit, and there was a glitch where my information was incorrectly imported. I reached an associate to talk about downgrading options. She said she could take care of that for me. What she didn’t say was that it would completely delete all of my taxes - HOURS of work. HRBlock has been my go to for several years now, but they are making it abundantly clear that they no longer care about their customers. Their focus seems to be on their bottom line and nothing else..ZBargeVersion: 10.4.0

✓ This app is terrible.I can no longer attach anything to messages within the app. The tax professional isn’t listening to me when I keep telling her that and keeps asking me to sent attachments via the app. I have sent attachments to her work email twice and she is unable to open them. I feel like I’m on a crazy bus going in a circle here. I paid $60 and would really like this to work a lot more easily than it has been. This is my first time using H&R Block and so far, it has been a miserable experience with a flawed app and a tax professional that doesn’t seem to understand what I’m saying. I’ve always had a much easier time with Turbo Tax and I’m so close to requesting a refund and going back to them. The tax professional I’ve paid for so far hasn’t done anything for me. I’m not sure if I should blame this app or this tax professional, but either way, this seems ridiculous for filing taxes with..Milly_88Version: 7.6.0

✓ Horrible experience 2 years in a row-SCAM!!I have had a horrible experience two years in a row. Last year I filed with hr block and was erroneously credited a refund of $3000, hr block made a mistake and I actually owed $190. Ok fine, I paid the state tax with much difficulty. The next year I decided to use hr block again mainly because they already had my information and it was easy. Now in the middle of closing for a house my mortgage loan Officer is saying that my taxes that I filed and printed 3 months ago are not filed and state taxes are not paid. The third party website has not paid my taxes 3 months later and when I try to call the phone number for the third party payment company I get nothing but adds for direct tv and oil changes. Then after 6 minutes of that they say that their phone number has changed. So I have now paid state taxes twice ($1876) along with paying over $3500 initially for $3355 in actual tax liability. At this point I have paid $4465 to pay $3355 in tax liability. And it is my responsibility to try to get my money back from the third party where you can not actually talk to a live person. This is a scam I will never use hr block again..Sue12345!Version: 8.6.0

✓ Absolutely inadequate worse serviceThey have two different ways to verify income for Cryptocurrency which it is labeled that by entering each individual sale if you had to, it kept asking for the date of Acquired sales but I did not have to enter it because they were short term holdings, so I was told to do a 1099-B instead which the other income is labeled 1099-B that was also giving me issues because it kept asking for a generalized sold/dispose date and there are multiple dates for my proceedings. it’s basically still crypto why do you guys have two different options of income and it’s virtually the same thing this causes confusion. As far as LIVE HELP you’ll end up paying 90$ extra for no reason because they could not help, mines was simply trying to screen share and they did not know why it won’t work my screen share worked perfectly for other tax preparers, not only that it’s confusing switching between Tax and Tech support..Bigk_dtwVersion: 11.5.0

✓ Pathetic Service and PoliciesI have been filing my taxes with H&R for so many years and you will be satisfied until you get into an issue. My taxes got rejected by IRS for some reason and the customer services representative was not able to identify what the issue is and was not even knowledgeable enough to understand some basic tax terms. I paid ~100 for the Deluxe service and the response I got from the representative and his Supervisor that since the tax got rejected by IRS you need to print the taxes and sent to IRS by mail and wait for the office to open post Covid issue is resolved. Per their policy a refund cannot be issued since it is the problem from IRS end and I have used their service to submit the taxes. No matter whether IRS approves it or not if you use their service you will be charged and no support from their end to resolve the issue. Tax filing services like Credit Karma gives better platform than this and is totally FREE to file taxes. #H&RPATHETICSERVICE.1ps9Version: 9.7.0

✓ Why does this app require IOS 11?I have an older iPad that I've used to file taxes every year since 2016. I don't have a working computer, so the iPad is my only option. For some reason, H&R Block decided to make their app require IOS 11. My iPad will not let me download any update since IOS 10 for lack of space. There is something backlogged or stuck in the memory that is sucking up around 8gb of space, and I've tried everything to fix this, short of a full factory reset, which I don't really want to do and can't anyway without a computer. So now this app has been rendered useless to me and I don't understand why a tax filing app would require IOS 11 when not a single one of the other apps I use do. Why not offer an older version like most all other apps do? Also, your other app that also for some unknown reason, lets you view all the information involving your taxes, lets you use the camera as a scanner, and does various other things, EXCEPT letting you file! Why do you require a different app to file? That makes no sense. This is very aggravating..JeriahswillVersion: 9.3.1

✓ App needs some workI’ve found h&r to be easier so far to use. The app does have some quirks. If I could have got everything done at once without getting logged out it would be much smoother. But I get logged out and every time I have to sign back in it takes forever. I feel like the app isn’t responsive as it was before and I get this loading circle after signing back in and it just does nothing. Just so frustrating when I want to finish the tax stuff that I just don’t want to deal with anymore at this point. I want to add I tried a different company first and it didn’t work but I think I must’ve put in a few things in wrong and h&r was able to get around those errors and that company wasn’t helpful with what needed fixing. So I think I will stick with this app..2BeAFitMomVersion: 12.3.0

✓ Absolute headache, took my money no product to show for it.I heard they were better than turbo tax so I tried them out and the messed up my state tax return and won’t help me fix it. They filled out forms that shouldn’t have been filled out and the UI made it impossible to fix. Spent weeks calling people just because the app would t tell me why my state taxes were rejected. Had to call state version of irs to find out and the app STILL resisted me. I paid $30 for plus to get help on chat went on app chat 5 separate times and each time got to front of line after hours of wait and then no one talked to me. Same on phone service wouldn’t answer after hours of waiting. Couldn’t even get to talk to someone for refund and website said AFTER payment that there’s no refunds without ever clearly stating. Use anyone else..CasexVersion: 10.5.0

✓ Great functionality. Not free for allThis app claims to let you submit for free, but will populate issues you need to fix before submitting that you can only fix if you pay. It’s deceptive and dishonest. I am very comfortable with tax returns and just wanted the ease of a free service to help submit. It would not let me fill out anything regarding my HSA and then when you get to the end and want to file it populates an issue in an area with fields it never too you to. If you try to bypass the issues, it will not let you E-file, so you would need to print and mail (not doing that). So it prompts you to fix, only to then take you the the HSA page and say you need to pay $50 for deluxe to fix and therefore E-file. A manipulative and deceptive app. Really easy to use though..Oops i squirtledVersion: 9.5.0

H&R Block Tax Prep: File Taxes works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact H&R Block Tax Prep: File Taxes.