The Roku App (Official) App Negative ReviewsROKU INC

The Roku App (Official) Negative Reviews

4.72034 star

Total 72 Negative Reviews

The Roku App (Official) App Complaints & User Negative Comments 2023

The Roku App (Official) app received 72 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Roku App (Official)? Can you share your negative thoughts about the roku app (official)?

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The Roku App (Official) for Negative User Reviews

Works sometimes.Only works maybe a quarter the time. Works great when it does.....but takes forever to connect/reconnect..Version: 6.0.5

This app never works properlyThis app is constantly having issues. My Wi-Fi connection is strong. It doesn’t matter how close my phone is to the Roku tv. I’ve tried restarting my tv and deleting the app and redownloading the app multiple times. It still has the same problems. Nothing helps. I downloaded this app because my tv remote is broken. This seemed like an easy solution. Nope. It doesn’t power on my tv like it’s supposed to so I always have to find some other way to do. Then if I get the tv on, the app won’t connect no matter what. I always try to connect it manually by putting in my IP address and that doesn’t help. So after closing the app and opening it over and over again eventually I might get it to work. But what’s even more frustrating is that once it does connect it’ll randomly stop. I’ve tried leaving my phone unlocked and keeping the remote app open and on the screen, I don’t always open other apps because I’m worried it’ll mess it up. But it doesn’t matter what I do. This app has a much better review than the other one but that’s only because the other one does absolutely nothing. This app isn’t much better..Version: 8.2.0

APP functions stupidlyWhy bother to have a mobile app that you can’t use unless you connect with a fixed wireless? I tried to go into update my payment information for my new credit card. I can’t accomplish this because it will not connect and less it has Wi-Fi. We only use fixed secure Wi-Fi because of data security issues. I certainly don’t want to break this rule in order to go on this app to update my credit card information. This is a stupid design that they need to fix. Most of us have unlimited data and are not concerned about whether we have Wi-Fi. Also if I were using this app on a road trip with my kids I would want them to be able to look on their iPad whether or not we had access to reliable Wi-Fi. Stupid stupid stupid design. Any app to sign her that is this out of touch with the purpose of its application needs to be replaced. Roku needs to fix this or I suspect it’s going to be replaced with the mini market alternatives that have now developed including Apple Watch doesn’t have this problem..Version: 4.2.19

It doesn’t workIt doesn’t work.Version: 6.2.2

SatisfactionUseless will not set up. I guess I throw it away now and tell as many people how poor it is as I can’t get it o work.Version: 6.1.5

Good app with broken featureI used to use this app a lot, but one feature broke in recent months which makes it useless for me. The headphone connection keeps dropping. It used to work flawlessly, so I’m not sure what’s changed. My headphones stay connected to my phone as normal, but the direct link with the app drops out after a minute or so and I lose the audio connection to what I’m watching. EDIT: 2 app updates since I wrote this review but private listening is still broken..Version: 8.3.1

The most frustrating remote everI’ve never written a review before in my life but this app has caused me so much frustration and anger that I feel I need to share. I lost my physical Roku remote, and have spend months looking for it. It’s no where to be found. So this app is my only hope of controlling the Roku. When I say that the remote disconnects at the most inconvenient times I am not kidding. Want to rewind a show for 10 seconds? Nope, the remote will freeze and you’ll be stuck rewinding your show to the beginning. Wanna turn down the volume of a unnecessary loud commercial? Can’t, remote needs 30 seconds to “wake up”. How about skip a intro on Netflix? Ahhh no no, the intro will be long over before you can even get the remote to connect to your tv, That you’re 2 feet away from. The frustration is unbearable I have torn my house up looking for my physical Roku remote. I can’t take this app anymore I wish the creators would look into getting rid of the “eco mode” because I surely never wanted my remote to take 30 seconds to turn on, every 5 seconds... it is horrible..Version: 6.2.2

Good when workingI bought a Tv and was using the app to control it for the first 6 months, they then did an update and ever since it’s very buggy. It will show on the app the tv I want to use but it’ll not wake it up or anything and just says failed. I’ve been using an iPhone 12 Pro Max and an iPhone 7 Plus - happens on both of them..Version: 7.7.1

Crash after crashNot sure what’s happening since the update but the app will not load anymore and just crashes. I was hoping to use Roku to upload AMC+ to my watching package, ready for TWD new season next month but saddened to find the app no longer loads on iOS. Currently running latest software updates so the issue isn’t my end. Hoping that the developers check out this issue promptly.Version: 7.4.0

Great app when it decides to workI mainly use this for when I lose my physical remote or private listening when I want to watch TV, but not wake up housemates. It seems quite frequently it has stopped connecting to my TV saying that my TV may be in “eco mode” and asks me to “wake it up.” My TV is never in “eco mode” and I’m usually in the middle of a show when this happens. The only way I’ve figured out how to get it to recognize my TV again is to completely unplug my TV for about 20 seconds and plug it back in to completely reboot it. Then it usually works, but will often disconnect during the same watching session. It’s very random, too. Sometimes I can go a whole day without this problem. Sometimes I give up and just watch stuff from my phone because I can’t get it to private listen for more than 5 minutes. I have a strong WiFi connection and my bed where I try to private listen from isn’t far from my Roku TV. I don’t think I’ve ever reviewed an app before, but this needs to be fixed. I’ve looked at reviews from a year (and longer) ago complaining of the exact same issue. PLEASE GET THIS FIXED, roku developers!.Version: 6.0.13

Roku Remote doesn’t stay connected to Roku TVI’m having the same problem as the user, Cerealkelr, who left feedback 2 years ago. Refer to their review for the details. In summary, my Roku remote (mobile app) doesn’t stay connected to Roku TV but when it does connect, it’a great. I’ve reached out to Roku customer service through email and live chat a few months ago but it was a miserable experience. They didn’t listen to me, address my problem correctly, nor did they give me any practical advice or support. I was/am disappointed and annoyed but I’ve just been dealing with the issues and when it intermittently works I’m glad, I guess. I’m fully confident that this review will have no affect on anything but maybe someone out there will read some of this and might look into the problem and at least say something like “yes, this is a known bug that happens between some Roku TV models and the Roku remote on the mobile app and we are working fixing it.” Thanks..Version: 8.1.0

Rarely connectsWhen it’s connected, works great. However, it only connects 1/3 of the time, if that. When trying to reconnect, it can take a very long time and the app forgets the device. Please work out these bugs !!.Version: 8.7.3

WARNING, YOU DONT HAVE TO GIVE THIS APP YOUR AD DATAThe app tries to trick you into giving the company access to your activity for its targeted ads by making you think you are required to. At the time of the review, when you first start the app, it’ll bring you through a process where you can customize your experience. Every option is presented in the same format with a big skip button at the bottom. The last step, which is giving the app permission to track your internet activity, neither has the skip button, and is phrased in a way to strongly imply that you have to give them all that data in order to continue, without plainly saying so. The only way to get through it is to hit the in-app button to give access, and when your device asks you if you want to allow it to track you, say no. The app will finish the startup process and not say another word about it, hoping you forget that it happened Even if you are on the fence about wether you are okay with corporations tracking your ad activity or not, then you could still agree that this deceptive technique to get a lot of people to think that they have no option other than to give their personal data that they wouldn’t choose to share if better informed, is just unacceptable.Version: 8.5.1

Temperamental remote replacementFamily room Hisense tv remote broke. Roku 2D box in bedroom remote wouldnt work on hisense got this app on my ipad and 2 iphones to recognize both devices at first. Sometimes connection has to be re established if i leave my house, today i had to shut down the other phone, which did not leave the house, for it to recognize the hisense, but the phone that left the house nothing works anymore, not even reinstalling app and manually imputing the ip address. They are signed into my roku account by email. My ipad so far isnt doing this. Shows anything free is junk. I had to take the phone off the network shut it off and reinstall the app every time i leave the house with my phone and it sometimes recognizes my tv after all of that. Its a pain. Nope didnt work this time says the tv in front of me isnt on the network, only the bedroom one i have to keep putting the name and location every time i reinstall too. My other phone is no lnger recognizing my tv either.Version: 7.8.3

Connecting issueWont connect to my TV often.. works when it feels like it...Version: 8.7.0

Utter garbageIt takes dozens of tries to connect to a tv. At the same time google speaker is connected 24/7 and can launch the tv any time. It doesn’t look like a tv connectivity issue but rather incompetent app dev/ qa cycle 👎 UPD. Oh man it’s getting even worse with new updates. But I found a fix! Any other 3rd party remote app works better! What a joke..Version: 8.7.0

Can’t prevent phone from auto lock?One glaring omission from this app is that there is no option to prevent the screen from auto-locking. That seems like such an oversight of something so essential in a remote app. Imagine you have a physical remote that sleeps and may or may not reload when you want to use it. Behold Roku app. Turning off auto-lock for the entire device just to keep the remote open is really a bad and unsafe alternative. Unfortunately with all the great features this app provides (especially the swipe controls and keyboard) this app becomes completely useless because eventually you will find yourself taking the path of least resistance and just reach for the physical remote. Please please add an auto-lock prevention option. IOS has this capability and from experience it’s relatively minimal effort to implement this functionality. Also Roku doesn’t seem to have an email to suggest missing features, so I’m going to be pessimistic here and assume Roku probably won’t read this and this app will never get this option. I so hope I’m wrong because I really want to use this app 🖖..Version: 4.2.3

Can be very frustrating at timesThe app is a great alternative to using the remote, especially if you are someone like me who looses it every 5 seconds. I have the app on a setting to where i can turn my tv on through the app. A lot of the times the remote is not connected so it doesn’t turn on my tv. The main reason I have this app is to listen to the tv with my headphones. A lot of the times it gives me problems and it doesn’t always connect to my headphones or it will connect for a little while and then start glitching later. This app has a lot of problems and its so annoying when I turn on my tv expecting to use my phone and its not connected. I don’t understand why its not connected when i have an internet connection. And also when the app starts glitching is causes my tv to glitch and turn off. And sometimes my tv doesn’t work unless i get up and unplug it and plug it back up again. As i said before, this is a good app and is very convenient, but at the same time it can still use a lot of work in the meantime..Version: 6.0.5

Nice app but has its issuesI really like the app and it has great features for controlling the Roku stick when the remote is lost. However, it constantly tells me I’m not connected to the WiFi! If I switch between apps it works for 5 seconds before telling me I’ve got no WiFi again! If this issue was fixed it would be a 5 star app, until then it’s just an infuriating app that I avoid if I can..Version: 7.3.1

Generally okIt’s generally ok but when I have ordered channels through the ROKU tv I have had a fair bit of trouble - for both fuboTV and DAZN there were issues with sending the correct info / invoice info to those channels and I ended up missing games and in the case of DAZN paying for three months when I thought I had cancelled after setting it up twice. It’s annoying when you pay for stuff you didn’t want. But there are plenty of great Chanel’s I do use without problems. You have to be careful..Version: 8.7.0

Note To App DevelopersTheoretically, a brilliant app. The reality of it is that this app in the year+ that I’ve been using it has upgraded many times, each time seeming to get more and more glitchy...and not really adding anything of great positive change to the app. I’m at the point now where about half the time neither ios device I use is able to connect to my Roku tv and almost always at least one is unable to connect. Yes. I know about unplugging the tv for a few minutes to reset it but it’s rather annoying when I’ve just prepared a meal and I’m sitting down to watch something and have to wait an extra 5 minutes while my food gets cold for the connection to reset. So here’s the message I’d send to the developers: The app, while the other features are cool, is designed to be A REMOTE. If it can’t even be used as a remote then YOU ARE FAILING AS DEVELOPERS OF THIS APP. Forget the extra nonsense until you take care of these bugs preventing us from connecting the remotes to our roku tvs. Thank you..Version: 7.2.0

It’s not working properly again with new updateLots of bugs, rarely connects to tv now, y’all need to work out the bugs!! It was working great until the new update. Please fix!!.Version: 8.0.2

Crude software mostly designed for paid tv streaming.I was promised it would be easy to view my pictures from pad and phone via the Roku device. It is anything but!! Finally getting the pictures to just show on the smart tv with roku device connected, if I hit any other option like adding music I cannot find a way to get back. Pages keep freezing and the software options are very limited. The home page has every option for paid tv channels but no “Play on tv “ option. What with that, being forced to give my personal data and credit card details in advance and the difficulty to simply do what I wanted and thought I was buying.., this kit is a pain to use. What a big let down!! This app is incomplete there must be a better way..Version: 4.2.8

Mehh.. when it wants to work it’s greatSo the app decides when it wants to work. I’ve had it a while and have 2 devices a Roku tv and a tv stick. It connects to them both sometimes. And then maybe one and not the other when both in use. Nothing changes they are always on the same network. It’s frustrating! Changing it to one star.! Tried everything still temperamental one min works and then for months it won’t connect. I have the Fire TV remote too and not one issue.! I only use this for the remote anyway.Version: 8.8.3

The remote feature WAS better before.The most recent update to this app should be undone in the next. The remote feature was great and mirrored the hand held remote perfectly. But now the remote is pushed up and reduced in size. To make room or another remote button and the channel selection button. You pass the channels to get to the remote so why would I need that? And if I am IN and using the remote why do I need a button to get to where I am. I get that it’s for quick screen switching but really. Seems a bit redundant. Secondly. The headphone feature which was super awesome. (Especially with a child sleeping in the next room.) is unstable now. So I’m scared to use it because after a few minutes it will shut off and the volume of the tv will return to full and that is rather loud when it was silence in the room a minute before. Upgrades are fine but not one that are unneeded, and make the app unstable..Version: 7.0.1

Constantly disconnectingThis app is so annoying and not good, it is constantly disconnecting and won’t reconnect, I have had to delete and re install this app at least 5 times so I can pause my show. every single time I open the app..Version: 8.7.0

Never worksThe app never works. It never “wakes” my TV. It never connects while the *TV is on* and tells me I have “no internet connection” while very clearly connected to full bars of wifi. This “smart TV” is absolutely everything BUT smart. I wish I had a dumb TV because then at least I could get the volume off level 2. Never again..Version: 8.7.2

Good app but needs updatesI lost my remote 2 - 3 days ago and I used this app! When I first did. It was okay. The next day I realize you need to have your tv on for the next day otherwise you have to get a remote. The channels are cool though however sometimes you want to watch something and then you have stuff you don’t like. That is just my opinion. I get the thing of it needing to connect. However don’t turn off you tv ever otherwise useless app! My mom bought 5 yesterday. Yes that is right, I said 5 just in case if I lose another one. I have another spare. Sometimes the needs connecting plays for no reason. And is this just my tv but the Roku TVs disconnect the WiFi after turned off for hours. Not even a day! You need to change this. Or make a button to turn it on when not connected. Other then that. It is a good app. Not the best though. If you make this app better. I will regret this message. But for now, this is ridiculous!.Version: 7.4.0

Good but problematicWorks as an alternative to using the provided remote, which plays havoc with various remote controlled lights, however I need to switch off the 5ghz channel on my router to use the private listening function, and even then it doesn’t work properly as the audio drops for between 2 and fifteen seconds every ten seconds or so. Ultimately a flawed app which doesn’t really work in a standard setup.Version: 8.2.0

Private listening stopped working about 5 months agoRoku app was pretty awesome at pairing with my now tv stick and using the Bluetooth so I could listen through private listening. Great for somebody like myself that stays up late - tv doesn’t bother anyone. Past few months it’s stopped working - will suddenly disconnect after about 30 seconds. Won’t work with any apple device at present. Pretty pointless app now - was using it a lot but that was mainly the reason. Other than that it’s basically a remote but I have one already and there are plenty of other decent free remotes out there on the App Store. Yes - tried trouble shooting and tried all the advice I could find but doesn’t make a difference. Happened after an update on apple devices and also the Roku app was updated too. Pretty redundant app now..Version: 8.3.0

Bluetooth flakey / loss of device connectionI’ve been using the Roku app for about 2 months. All of the basic functions work which is great. My issue with the app is the Bluetooth functionality and the overalls app connection. The app seems to work for a time, or can work longer some days, but the app often will randomly drop signal for the headphones, lose my Roku sound bar and freeze up. I have to restart the phone, the headphones and the sound bar to get it to work again. A retry / reconnect on the sound bar never re-finds the sound bar. The aftermath of the app freeze on the phone and it’s connection with the Bluetooth headphones is what demands a phone reboot. I love the idea of the app and the potential. When it works, I love the functionality and option the listen and control our tv discretely as my wife is a night nurse with an opposite sleep schedule. I’d gladly do 5 stars if it wasn’t for all the disconnects resulting in hardware/software freezes..Version: 8.2.0

Private listening drops outSince the last update, private listening repeatedly drops out every few minutes. Roku recommends restarting the box to reset, but this is only occasionally effective. No problem with private listening until the last update. Sad because private listening is a very useful feature to have..Version: 8.2.0

Roku is internet required.I’m use to my old element tv that just connects and go. But this new “smart” tv requires internet for literally everything. Just to smart view it with a Samsung phone it must be connected via WiFi as well as the app, you can’t use your mobile hotspot for the app as both devices must be on same link. I don’t have internet hookup here so this tv is more or less a wall decoration and the app but wasted space on my phone. Don’t get me wrong most people have internet nowa days but it’s getting to the point everything is requiring it which is complete bs. Should at least write it on the box so people don’t have to go home with it to find out. Also you can Bluetooth to this tv! If you buy an additional sound bar for a hundred or so bucks.... reason it gets 2 stars is because I can at least watch a movie when some family stays over and we have 2 phones for one to cast WiFi to the tv and other phone so they are on the same link to connect...Version: 6.0.8

Only for USAA lot of the free movies will only work in the US. They even send me emails with the latest free movies and every time I go to them they say sorry only available in the US. Smarten up ROKU. At least don’t send emails with offers of free movies when you know very well I am Canadian!!!!. Don’t buy Canadians.Version: 6.1.2

Have never been able to connect to tv.Ridiculous. It doesn’t work on either one of my tvs no matter what i do. Tv and phone are on the same network, tv is up to date as well as my phone and the application, and it only connects randomly and will immediately disconnect randomly. It only lasts for seconds. And i suspect it has everything to do with the fact i have kinetic wifi. It’s a pain. The Hisense and onn roku lacks volume buttons therefore there is no control besides changing channels without any type of remote and it’s ridiculous. I regret purchasing my roku tvs at this point. It’s been years that i have had this problem with the app. No matter what i do and try it refuses to connect and recognize my hisense or my onn. I cannot STAND it anymore. Please fix this because i am not the only one with this problem and you are only driving customers on a tight budget away. Remotes are 20+ bucks a piece at my local stores and i have a baby on the way to save up for. I know that doesn’t seem like much but it’s ridiculous when i have a free app that SHOULD WORK REGARDLESS. i shouldn’t have to get a remote! Totally unfair..Version: 8.7.0

Useless appI am extremely disappointed in this app. When I first downloaded it and used it a couple of times, it seemed to work well. After that it took longer and longer for it to initialize. Obviously this is the worst thing you could have since you want to use it WHEN you want to use it. Now, it will NOT connect at all. My devices, iPad and iPhone will clearly show the Roku devices so it’s not a matter of the devices not being available. I’ve checked my signal several times and it shows it is STRONG. I even recommended it to a friend after the first couple uses and I am embarrassed that I did. You can still view stuff from the gallery item at the bottom, but I got it for the Remote feature. It just won’t connect. I did try some trouble shooting, but this is just NOT well designed and is garbage, as an app, as far as I’m concerned. Both my Roku devices work well, but this Roku app is pure crap. And after looking at a couple other alternatives shown in Apple App Store, they seem to have some major drawbacks, which I don’t want..Version: 6.0.3

Used to love RokuBut they’ve been pretty disappointing recently. My current issue is trying to figure out how to cancel subscriptions, and being unable to get into contact with anyone from Roku Anyone at all, is impossible. If I go to the site of what I’m subscribing to, it says I need to do it through Roku. When I go to Roku’s website, it says I need to do it through the Roku. I don’t see the option anywhere on the ruku, it’s not on the faq, their online “help” system is worthless and just puts me through circles. And their customer service line that they hide the number to (bet you can’t find it on their website) just saying to go online for help. Which isn’t helpful at all. So I’m about to just call my credit card company and file a fraud claim, I don’t know how else to get the payments to stop. Another annoying issue from about a year ago. I bought the top model of Roku since my old rule stopped being serviced. The most expensive, fastest model. Within 2 months it’s telling me I need to buy a memory card since the Roku is full, and until I do, it uninstalls apps to make room for the ones I use. All I use is 5 streaming channels. That’s literally the only apps downloaded on it besides what comes in it, which shouldn’t be a lotl. If I’m buying the most expensive, top end model of a product, I shouldn’t have to buy additional add ones to make it functional. I feel like Roku made it big and then stopped caring about quality, just on profits..Version: 7.8.2

Can’t connect once every week. Had to install another app for those momentProblem is the roku app won’t wake up the tv..Version: 8.7.0

Make usable when on Mobile dataLove this app so much but please make it so you can use your mobile data to access the app because I hotspot my tv and like using privet listening but i can’t because it won’t let me on the app when using mobile data. Jan 20th 2022 - okay so you have now made it that you can access the app but can’t connect to the device on mobile data? I can connect manually but when I hit the little remote icon it says I have to have a wifi connection. Really getting on my nerves now..Version: 8.0.4

Barely worksWorst app I've ever used I have to used third party apps so this once can even connect but if I'm using it by itself it literally has a 1% success rate but can connect to anything in the house just fine even when it's 3 am and I wanna switch a video on my tv to help me sleep and I can't cause this app never likes to connect.Version: 8.7.0

Currently not workingThis app can no longer find my Roku device, when both my phone and Roku are connected to the same network. Have also put in my Roku’s IP address and get a message saying “Roku cannot be found at this address” even when the device is online with the IP in front of me from the Roku settings menu. Tried deleting and reinstalling the app, tried restarting both the device and the app and still nothing. Something has gone seriously wrong recently. Please fix!.Version: 7.8.1

Great app when it wants to work (Buggy)It’s incredibly buggy every time I go to use it it takes forever to sync to the tv and half the time you have to turn the tv off and back on in order for it to sync. When I’m using it, it will randomly stop and then I have to wait a couple seconds for it to start working again. I know it isn’t my wifi because my wifi can run Netflix, my Xbox, and all of our phones at the same time and won’t be slow or laggy. It isn’t my phone because I have a iPhone 12 pro. Sometimes it you have to click the over arrow a couple times before it goes over while I’m pointing my phone at the screen. It always says I’m in “eco mode” when I’m in the middle of a show, or it will tell me to “wake up Roku” when it’s on and I’m in a middle of a show. When it’s not buggy it works perfectly fine and has no ads which is nice.Version: 7.7.4

Worst app everThis app has stopped working suddenly it tells me Roku is not connected when it is connected and has excellent connection also says no roku device can be found when I type the IP address it tells me there is no device on this network when there is and tells me I need to enable permissions which have already been enabled and even when I turn the permissions on and back off it still won’t detect device even tried uninstalling and reinstalling the app still not working this app is beyond belief you would think after years of this problem Roku would have sorted it by now but no it’s a case of we have your money so stuff you we won’t bother fixing issues with our own app which means you can’t use your phone to control the device like we promise or use private listening never mind the fact this constitutes false advertising Roku have known about this issue for years now and still not sorted it customer service and care non existent with this company..Version: 7.2.1

Remote Control ConnectionI swear I am never this guy to write reviews and complain about products. And I actually really appreciate all that something like this exists because some remotes these days have a ton of different batteries and they are always dying on you or not responding. I only put one star to get some attention because I think that there is one thing that everyone who uses their iPhone as the remote for their Roku tv (which I think you would be surprised at how many people do) has issues with is getting the Bluetooth to connect more rapidly. I know this probably comes off douchey but I really appreciate Roku. I only give this review because I like the product and I want to enhance it and make it better. It seems like, and this is not every time mind you, I spend a good 2-3 minutes trying a bunch of weird techniques and it’s not ideal. Ideally I would tap on the app, it would open, and have an option or setting to always make it so each time I open the app it automatically goes directly to the remote every time. Again, thank you Roku for all the progress this far and I appreciate your time. Thanks..Version: 8.4.2

Garbage appThe 1/100000 times it actually connects to the devices it’s fine but this is garbage..Version: 8.6.1

OkayI’ve had this remote since I got the tv, the actual remote is rubbish battery only last about two-three weeks so I decided to download this one. Was working perfectly without a hitch. And since I have two now tv sticks in the house it always picked up both fine. Than last week it just suddenly stopped working every time I go on to the app it would freeze and crash. And now it doesn’t even bother opening in up..Version: 7.5.0

TemporaryWhen I first got my Roku I used the app a lot to download new channels and pause the tv when my kids were watching and ignoring me. I really liked it. Today I’ve gone to use it to search for a channel after not using the app for a while and suddenly my device is no longer listed. When I search for the device it tells me it isn’t connected to the same network (it is), I’ve tried doing the manual option and it tells me the same thing. I’ve also done all the troubleshooting options to no avail. So now the app is redundant for me..Version: 7.2.0


UnreliableDisconnects every 10s.Version: 8.6.1

TCL Roku TV - RemoteI use the remote on the app for private listening using my Bose Quiet Comfort II headphones. When it works it’s fantastic! Lately I’ve been having so many issues with it doing this 30 second countdown to wake my tv up out of “eco mode” for no reason at all. My tv is not in eco mode. I wait the 30 seconds for it to connect and it starts all over with the 30 second eco mode stuff. I get so frustrated. I’m a techy. I know my way around these issues by searching from solutions from others. Currently I’m turning Airplane Mode on and off to reestablish my WiFi connection. That seems to fix the issue for a little while, but come on. Why should anyone have to do this? I’ve had this tv for two years now and have always had this issue with the remote feature on the app, but it’s gotten so bad I felt I needed to leave a review. The app remote has also started not working when I try to turn my tv on. And yes, both my phone and tv are on the same WiFi network. Major frustration. Please fix this issue already!.Version: 6.2.2

USED to be greatI used to love this app. I mainly used it for the Private listening feature. I would use it all the time with Jabra wireless earbuds to watch movies and would have no problem. However, within the last month , when I connect to watch tv via Private Listening … the sound cuts out. It screeches and drops connectivity. I can’t go five minutes without the sound dropping and when I touch the Private Listening headphone icon to switch it back to tv sound …nothing happens. I tried it with a pair of Bose wireless earbuds and it does the same thing. No problem with the Bluetooth because I can listen to music on my phone via either pair of earbuds with no connectivity issues at all. App will show an error “Your Roku is not online proceed without connection ?” … while I’m literally watching the tv. No streaming issues. I finally tried a pair of wired earbuds …and it worked with no problem. Major issues with Private listening when connected to Bluetooth headphones. Please Fix !.Version: 8.2.0

DysfunctionalWorks about a quarter of the time..Version: 8.7.0

The biggest waste of timeThis app is the biggest waste of time. It’s supposed to make it easy to control your tv when you can’t find your remote, but by the time you actually get the app to connect, you would have already found your remote. Disconnects non stop, won’t reconnect and most of the time simply doesn’t work..Version: 8.6.1

What’s wrong with the new Roku express?So I’ll start by saying that I’ve had an old model Roku for years (I don’t even remember how long maybe 7 years) and I love it, I still do. I had this in my bedroom for Netflix mostly. I moved and because I no longer have Spectrum in the new place I decided to go with Xfinity and get Sling to see sports channels, they had a promotion where they’d give you a free Roku express so I jumped on this because I really enjoyed my old Roku and thought this newer version would be better... I installed it (super easy) and it worked for about 3 days then it started saying that the network is out of range, I don’t t get it! Where I have my router it’s not that far... At first I thought it was the actual provider (Comcast) I tried doing all the troubleshooting. But what didn’t make sense is I had a fire stick and it worked fine, So I even switched and plug my very old Roku and it works fine! So this is definitely the new Roku Express being horrible and frustrating..Version: 6.1.3

New update not workingWorks great until it updated. Can no longer find the wifi and will just close. Please fix..Version: 6.0.6

Frustrating appThe remote app only works sometimes, it’s very frustrating!.Version: 8.7.0

Frustrating at times. Even after update still doesn’t work.Biggest problem I have is that me nor my wife can connect to both of our TVs to access the remote in the app. I am connected to WiFi and it’s full signal in the living room and in the bedroom. My wife was having troubles a month ago for about 2 1/2 weeks and then it worked for me no problem. However about 4-5 days ago I can’t connect at all. I have WiFi connected to my phone and both TVs and the app is updated however the issue still persists. It’s a bit frustrating guess I will just go ahead an buy 2 new Roku remotes due to the app inconsistency we have had. I will say that when it’s worked for me, it was an amazing app however its not always easy to keep track of a physical remote when you have 2 kids that love to grab it a hide it, forget where they put it or it gets lost. So that’s why the app is always my go to to be able to quickly get the tv on without the 30 mins to all day search. Maybe others have had no issues like I’m having or maybe they have. Anyways 4 stars for the times everything worked however it pretty much useless when it refuses to connect..Version: 7.8.2

Updated. Now it sucks.Why is it so hard to tell what streaming service shows are available on? It used to say Netflix or Disney+. Now it just shows an image of the Home Screen but they all look the same. There’s no way to tell what streaming service you need to watch movies you search for..Version: 8.7.2

Roku services bricked?Been using this app with my Roku TCL TV for years without a problem, but as of yesterday this app just refuses to connect with my tv at all. It will even detect the tv but not connect with it, no matter how many times I tried. Another related issue is that I can’t seem to stream content from my mobile devices to my Roku tv anymore. Used to be able to beam whatever video I was watching on my phone straight to the tv, but now that doesn’t work either. Just like before, it detect that my Roku tv is there, but when I select it to stream from the phone, nothing happens… This all leads me to believe that there is a clear issue across Roku’s services. Perhaps their systems are down? My Roku tv still works fine otherwise, so I won’t give this a 1 star review, but as a wireless remote to my Roku tv, this app has effectively been bricked and made useless. I’m hoping Roku gets a handle on this issue soon, because the current update didn’t fix the connectivity issue and I still can’t use it to operate my tv..Version: 8.0.3

Demanded a review when I needed it to turn down loud volume. Terrible timing to demand a review.It’s definitely a demand when it pops up and stops you from turning down a extremely loud part of something your watching and your children have sensitive ears..Version: 8.6.1

Do NOT download this app!The app works perfectly for the first time after you connect it, but as soon as the TV turns off, it won’t stay connected and you can’t wake/turn on the TV with the app even if your phone and TV are connected to the same network. When I tried forgetting the device and re-adding it to app, it also says that the device cannot be found, even if the wifi connection is the same for both and the signal is strong. I have read the official support site and other sites that recommend restarting both the app and TV, and checking to make sure the app and TV are on the same network, and it does the trick…until the TV turns off again. At that point, it is easier and takes less time to just use the physical remote, and if you can’t use it, you’re out of luck. I even tried updating the app to see if the problem was resolved, but both changed. This app doesn’t serve its purpose and it is definitely not worth all the hassle. Save yourself some time and frustration and just don’t download this app. Roku, please just fix the app so it actually works for once..Version: 8.3.1

From an accessibility standpoint, the watch app is pathetic!I haven’t found many issues with the iPhone app, but nobody, including me, has all day to read or in my case, write my entire review about what’s wrong with the Watch app. It’s so much easier to write what does work, and that’s kind of pathetic. Everything should work with voiceover, meaning this is an accessibility issue. Your TV talks, but you fail to understand how well accessibility needs to work on your apps. All I can say is, everything on page 2 of the app works, but nothing else does. I can switch from page to page, but heaven forbid I should touch the page chooser, because it ends up going back to page one, which is beyond frustrating! When I’m trying to do something on page 2, then I go too far and get to the page chooser, it goes back to page 1. That should not happen! When there are four pages, and only a quarter of them work with voiceover, you have a problem. Accessibility should be one of the first things you should check before releasing an app..Version: 6.1.5

Keeps disconnecting!!The most frustrating thing ever, I can only click one or maybe two buttons if I’m lucky before something pops up to say there’s no connection. I then have to go to settings and click back onto the app and it lets me click another couple of buttons before doing the same thing. It’s not my WiFi connection because everything else is working just fine on the internet. Useless app! Only using until I can buy a new remote..Version: 4.2.17

Constant buffering, terrible pictureIt worked for three months, now it keeps telling me that I’m not connected to the Internet, accompanied by constant buffering and terrible picture when it does work. All other devices in the home are connected to the Internet and working perfectly. I have fibre to premises, so I have a really fast and solid Internet connection with no dropout. It’s not my internet connection, it’s the Roku. I’ve tried all the things I can find advised online to fix it and none of them work..Version: 7.0.5

Great apart from the one feature I wantedBeen suffering from audio issues when using headphones with the remote and one suggestion was to use the app instead. However, while the app looks like it would be great if I lost the remote, I can’t get the headphones working with it at all. The help/FAQ says to open the app and plug headphones in, but that has no effect. I’m on iOS and have the latest version of the app (it certainly says it supports headphones) but no dice. So kinda annoying. And remote batteries are fine, have restarted roku, and no I’m not fiddling about with wifi channels..Version: 7.2.1

RemoteHalf the time it says wake up then doesn’t connect after half a minute.Version: 8.6.1

CrashEvery time I open the app it crashes.Version: 8.6.1

Not compatible with Sky Q remoteLike many I have discovered ROKU as an App on Sky Q. It is a nice idea with lots of free content. Watching The Village and loving it. Only problem is that it is impossible to fast forward or rewind using the Sky Q remote. It is very clunky to try to navigate through what you are watching. Also the i button does not work. Bit if a shame really and makes me less likely to use the app.Version: 6.3.3

Eco-modeThe app does always said that my TV is in eco-mode, so I can’t use the application. Sometime it works and sometime not....Version: 6.1.4

Has some useful featuresI recently received a new Roku Ultra as a gift, with the latest remote. The Roku itself has some useful features, but doesn’t include many important channels like CNN, local CBS, C-Span and several others. But Roku does offer a choice of at least a few other additional channels, and gives access to some recent and past programs from PBS, NBC etc to partially compensate. The Roku App suddenly became indispensable for me for using my Roku because my new “state of the art remote” stopped working after less than 10 days of use. The App does some of the the basic functions of the remote and has proven useful when you don’t have access to the remote itself, but it lacks several functions of the real remote. But it is better in some ways than a cheap, crappy Roku remote which stopped working within a few days. My Roku remote reflects very poorly on the quality of a Roku product..Version: 6.3.5

To much timeIt takes forever to get a connection.Version: 6.0.5

Doesn’t workCreated an account and attempted to stream Disney+; however, when I chose the video the app endlessly requests me to sign in. It just constantly pops up the sign in option and doesn’t allow me to watch anything..Version: 6.1.5

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