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Stayconnect® mobile App Complaints & User Negative Comments 2024
Stayconnect® mobile app received 98 complaints, negative comments and reviews by users. Have you ever had a bad experience using Stayconnect® mobile? Can you share your negative thoughts about stayconnect® mobile?
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Stayconnect® mobile for Negative User Reviews
✓ CorruptWow.. had no idea I would be billed annually for this app.... nice way to take advantage of consumers.Version: 5.1.1
✓ Terrible appI tried to use this joke app in three different hotels with my iPhone X. At the beginning it worked, but at some point it got disconnected and I couldn't hook it again. I read all the tutorials, closed all the apps, restarted the phone and called Hoidini. Nothing happened. No wonder why most reviews are like mine..Version: 5.1.1
✓ Not badIt'd be great if you could see what's on each channel on the channe guide and also full remote capacity, (sleep, mute button, jump back buttons, etc...).Version: 5.1.1
✓ Not working properlyI can login to the TV and Hotel, but the app will not do anything after that. Can’t even view room invoice. Deleted app immediately..Version: 5.1.1
✓ Not worth itMost hotels don't even use the technology this app was created to work with... and when it does connect and you pay the fee for local listing... the listing are only accurate about 50% of the time.Version: 5.1.1
✓ Rippoff, charge for basic functionRippoff, in-apps purchase to get access to the tv guide. Seriously, I’ll just use the remote thats provided with the room at that point🙄.Version: 5.1.1
✓ Awful productWhat an awful product - we spent way too much time trying to get this service to work - front desk, toll free number, read all the help files. Maybe the app works on occasion, but the service is a huge waste of time. Deleting it from all my devices and hope to never see it again..Version: 5.1.1
✓ Movies only available for 24 hours25 dollars a movie and you have to watch it within 24 hours, not a great customer experience.Version: 5.1.1
✓ Piece of garbage app that crashes when you try to use itDoesn't work.Version: 3.4.6
✓ Doesn't support casting to TVAlthough the app uses the screen cast icon, it doesn't support casting to the hotel TV. It only provides access to the hotel pay per use system..Version: 5.1.1
✓ Guide wrongThey charge for the guide as an extra service which, I could live with. However, the guide doesn’t match what is on the TV (over multiple days) and as a paid service with that as it’s only purpose it really should..Version: 5.1.1
✓ Not there yetSwitching channels works, and is more convenient than using the dumb hotel RC. On/Off also works, but volume control doesn’t - huh..? Having to pay a subscription for the guide is bizarre as it’s free on the hotel TV. It’s also kind of dishonest as it’s an obvious attempt to rake in dollars through forgotten subscriptions that silently renew annually. Why not simply make money with ads at the bottom and offer more right out of the box..?.Version: 5.1.1
✓ Sneaky chargeIt worked ok for the few days I used it, but I was surprised by the charge, it must’ve bern buried in print too tiny to read. I’ve never been tricked with any other app. Whoever this is, they’re making a fortune micro-scamming tens or hundreds of thousands of unsuspecting travelers. User beware, you’ll be an unwitting buyer!.Version: 5.1.1
✓ Wish I could give it less than 1 starWish I could give less than 1 star.Version: 5.1.1
✓ Listings wrongPaid for listings and they are incorrect. Bologna..Version: 5.1.1
✓ RoughGuide won't load, not optimized for iPhone X just plain 90's looking. I hope hotels don't pay for this service..Version: 5.1.1
✓ If you're missing the hotel channel guide cardDoesn't give you a program guide, but instead links you to install another app that costs a buck. Volume control is coarse and unusable. Does not have channel up down buttons and you can't get the channel selector and volume control onto one convenient screen. So overall, much worse than using the hotel remote. If your hotel didn't supply a channel guide, at least you get to see them as a list here..Version: 5.1.1
✓ Works, but buggyBasic functions of the app work, but you often get an error message saying the TV doesn't support that function or that the TV is off even though that function does actually work. The program listings and even some of the channel listings in the guide are wrong. Kind of stupid that you have to pay to have access to the program listings, even if it is less than $2 for a year of access..Version: 5.1.1
✓ Doesn’t work!Does not do what it says on the tin! TV in Hotel works. WiFi is fine and phone accesses other things. But enter code on TV and absolutely nothing happens! Zip! Nada! Total waste of time!.Version: 5.1.1
✓ Horrible app! Don’t waste ur time!Crap!!.Version: 5.1.1
✓ Doesn’t connectIt doesn’t work....Version: 5.1.1
✓ Like a broken remote controlIt’s a remote control. Period. It does nothing else - no casting to the screen, no Netflix on the tv (others have said that it does that - um, no.). Changes channels. Powers the tv on/off. Volume control doesn’t change the tv volume. It’s nice to have a guide ($1/year) but eh-the tv already had that. If you are fine with touching the room remote & using the guide on the tv then don’t bother with this.Version: 5.1.1
✓ Terrible App and worse supportApp does not work very buggy. Support is no help at all..Version: 5.1.1
✓ There is no purpose of this appWhat does this app provide? The ability to chrome cast? No. The ability to use Netflix or other streaming sites? No. Make you a happy person? No. This app allows you to change the channel and order on demand movies. I believe this invention was piloted in the 60’s. It is also known as a remote..Version: 5.1.1
✓ DeceptiveIt has a button that said something like "new program guide" with absolutely no indication that it is an in-app purchase of $0.99..Version: 2.13
✓ Worth 2.5 starsIssue: the programming guide is never right. I paid the extra $2 to get the channel/program guide. It’s worth it so you don’t have to sit looking at the scrolling channel for 10 minutes. The channels are always right but the programs are only right about 40% of the time.Version: 5.1.1
✓ HorribleI wonder what is the point of having this app. You can do everything through your remote control. Why should I download this app to do exactly the same things I can do using the remote control? Please give me a great reason!.Version: 5.1.1
✓ Useless appI downloaded this so I could use a tv screen in my hotel. It didn’t work. This is a complete waste of space app that is not needed..Version: 5.1.1
✓ Fairmount Chateau WhistlerApp works fun but was expecting to be able to mirror onto TV. Greedy old business out of Fairmount. Trying to pinch every possible pocket. Thank god we’re staying here for free. Could not imagine paying to stay here. Keep your money!.Version: 5.1.1
✓ Screencast Didn’t WorkI followed the directions to pair the app and my iPad to the tv to screencast Netflix but each time I tried to share the screen it would not show me my own tv in my hotel room but I could see other tv’s available and I actually took over someone else’s and put my show on their tv. Pretty amusing actually, but I couldn’t find my own tv to watch on. Delete..Version: 5.1.1
✓ OkWould be great if the guide listings were correct!.Version: 2.12
✓ Not bad, but not greatSeems to work decent in my hotel in Sherwood Park. I bought the upgrade so I could see a guide. The guide is only correct on 1/3 of the channels. Much better than the remote for the tv that is supplied..Version: 3.2
✓ Costs $$$ if you want a scheduleLame Lame Lame: Hotel - the Westin Halifax - TV doesn't provide a schedule on-screen. Hoped phone remote would provide a schedule but instead it is an app that has less functionality than the remote plus you have to do the in-app purchase to get a schedule. Supposedly classy hotel with a pathetic nickel & dime money grab. Not amused..Version: 5.0.4
✓ FFSYou want to download this to connect your Netflix or Amazon Prime or eben Youtube right? You are expecting that little button that projects tour Netflix onto the hotel TV? Errrr... no..Version: 5.1.1
✓ No useBasically just a remote which we already get in our room. You can’t use any of the apps on your phone like Netflix etc..Version: 5.1.1
✓ Works.Works okay at the Westin in Ottawa. Pairs quickly and is much better than the TV remote for finding channels. Charging for the program guide is disappointing..Version: 2.13
✓ Sneaky2I also accidentally bought the program guide. It was only £0.99 so I wasn't that bothered until I realised that a third of the channels stated 'TBA' rather than a program title. And a quarter of those that did have a title were don't anyway. Crap!!!.Version: 5.1.1
✓ Stay connectFree to download but the you have to pay for a program guide which is the only point in getting the app. Ripoff bigtime!.Version: 3.4.6
✓ HorribleHotel meh tv remote not working, no code anywhere. Waste of time!.Version: 5.1.1
✓ Easy as pieThe hotel system on the TV is terrible. I’ve been staying in the same hotel weekly for work and for over 5 months. Never used the TV in the room because of how crappy the system was. Just found out about the app, downloaded it and added the program guide subscription and it’s soooo much better. Don’t know if previous versions weren’t great resulting in all the 1 star reviews, but I love it..Version: 5.1.1
✓ $20 to rent a movie... Cannot connect to NetflixDon’t listen to the other reviewers. You can’t connect to any streaming services. But you do have the option to rent a movie through the app for a little bit less than $20/ rental. Very reasonable....Version: 5.1.1
✓ Canadian, eh?Guide might be ok for U. S. But not for Canada.Version: 5.0.1
✓ Works a lot better than hotel remotesI’m using this remote on my ipad. We all know how hard it is to use hotel room remotes. With the wear and tear they get, by the time you use it, the buttons aren’t responsive. Push up/down channel 5 times, and you maybe get a response once. This is a basic remote, with a caveat. If you use the guide, you pay a small amount. (Haven’t tried it myself; got that from other reviews.) This remote allows you to turn the tv on/off, see the available channels in a list, change channels when you select from that list, and set the volume. Pretty nifty. Instead of using the app’s guide, I use my cable provider’s app to see what’s on..Version: 5.1.1
✓ Dishonest appThese guys are not honest. You click to see a guide and if you click the home button but mistake you get charged for a useless program guide.Version: 5.1.1
✓ Remote ok, guide awfulIf you are looking for something to control your TV in a Hilton that still uses that old proprietary cable system, this will work. If you are looking for a channel guide as well, it's horrible. Not only does it not adjust the guide for the time zone that you are in, but different channels are off by different amounts. Some are off by two hours, some by 2 1/2, some by 3. So if you don't want to touch your hotel remote, this is fine, but you still have to switch around to see what's on..Version: 5.1.1
✓ Fair warningIf you are planning on using this app to be able to connect to Hilton Hotel’s televisions then it works fine. If you are planning to connect in order to cast through Chromecast while staying at a Hilton you should know that Google Chromecast technical support denies that the service that they sell to Hilton can cast to the Hotel’s televisions which makes this app useless for that purpose. After Chromecast technicians wasted half my day I couldn’t uninstall this app fast enough..Version: 5.1.1
✓ ScamTricked me into paying 99 cents for an in app purchase. Totally dishonest app. Avoid..Version: 5.1.1
✓ Error Message PopupsIt disconnects from the paired TV everyday so I have to reconnect it everyday. When I tap anything, I get an error message popup even though the action will work most of the times..Version: 5.1.1
✓ PointlessI have the tv remote already, why create an app to replace the remote, but not allow me to cast anything to the tv?.Version: 5.1.1
✓ ChangeWhy do people always think change is good just for its own sake? Updated version has moved volume control from main channel screen to secondary screen. Moving screens to change to volume is a real pain. How could anyone think that was a good idea? Please move it back..Version: 3.4
✓ SneakyWay too quick with the in app purchases being applied - I just clicked to see a program guide, with no indication that was a purchase option. Touch ID popped up to confirm & my thumb was already resting on the home key, which apparently confirms in a split second. Sure, bad on my part to have it there, but it came & went in the blink of an eye, unlike the confirmation pop-up of my purchase..Version: 5.1.1
✓ Doesn’t even want to connectI tried to connect it 5 times, it didn’t want to. Our hotel wifi works fine. So that’s not the problem. It’s the app.Version: 5.1.1
✓ Don't Click on GuideThis app is a total bait and switch. I die loads and opened it at my hotel and clicked guide bc that's the whole point and it popped up a Touch ID confirmation that i couldn't get my thumb off quick enough and all of a sudden, it flipped to the App Store and flipped back, saying "Thank you for your purchase." What?! I feel tricked. I wouldn't pay $1 for a hotel remote app..Version: 5.1.1
✓ Don’t downloadSo bad! It charges you without you authorising payments. Hotels really know how to steal your money without you realising! I’d give it 0 stars if I could! DO NOT DOWNLOAD THIS APP!!.Version: 5.1.1
✓ Dumbest app everThis app is such a waste. All it does is basically make your phone a second remote for your hotel tv. If you want an actual guide of what exactly is on each channel you have to make a login and pay for it. Don’t waste your time..Version: 5.1.1
✓ Charge the hotels, not the guests!Pay $1 for the privilege of getting a channel guide on this app? What a shame. I’m not sure if it’s the hotel that isn’t paying for it or you all setting this up as a recurring business model which doesn’t even give the hotel an option. Either way, this reflects poorly in both..Version: 5.1.1
✓ Fulfills it’s purposeThe app is built to do what it needs to, but the asthmatics are very out dated. According to the version history, it’s been 4 years since the last update, so I’m guessing this is someone’s cash cow that they keep selling to hotels..Version: 5.1.1
✓ UselessConnects to tv but tv won’t show up as an available device to play on. Waste of time. Wish I could rate it 0..Version: 5.1.1
✓ Does not workClick on the channel does not do anything. Stand 2 inches from TV. Does not do anything. Useless at this hotel..Version: 2.13
✓ PointlessWould be a better app if they included a channel up and down. Also give us the input button so we can hook an HDMI up to the hotel tv and actually watch something that isn’t a cooking or reality show. Marty and Doc wouldn’t have brought this app back to 1985, just saying..Version: 5.1.1
✓ Almost uselessI travel way too much for work. Out of say between the 60-80 hotels I stayed at over the year, only 2 of the hotels had the feature on the tv to use the app. But of the 2 it worked on.....I loved it. Since most hotels don’t have useful guides, this would be great if more hotels where setup to use the app..Version: 5.1.1
✓ Not very helpfulThis app is not very helpful. I thought I would be able to mirror to the tv to cast my Netflix to it but it’s just an interface to the already available menus on the tv. Not worth the download or the time..Version: 5.1.1
✓ Another useless piece of crapUseless app created by someone with rudimentary knowledge and sold executives who know nothing about tech. Only thing this app does is act as a remote control, and does that poorly. Waste of time to download, even more of a waste of time for me to write this review..Version: 5.1.1
✓ Did not workEntered the code from the TV screen, but kept getting error message.Version: 3.4.2
✓ GarboThis app is just here to charge the heck out of ppl for the basic things we already have. Lame.Version: 5.1.1
✓ I suppose it could be worse, but I don’t know howI downloaded because my Hotel TV implied I could cast content from my device (Netflix) to the screen. Not so much. Just a remote UI — but I already have a remote for the TV, which was good, because this remote didn’t work (returned error every time I clicked a channel) and eventually the tv shut off. Hopefully they didn’t steal any data before I uninstalled it..Version: 5.1.1
✓ Load of RubbishDon’t waste your time. Didn’t even connect. Entered the number, no enter key nothing. Uninstalled instantly. At least I didnt pay anything.Version: 5.1.1
✓ 3 years since updateDoes what it is supposed to do but UI is lame and not updated in many years. For hotels the support it, you can use phone as remote which is helpful. In the app, just tap name of channel you want instead of flipping around for it on the gross hotel remote. Been in 1 hotel that uses this app to let you cast from Amazon/netflix/Hulu apps to the TV, that’s super good. I even don’t mind paying 99 cents for one year of guide access. Some hotel TV’s have really lame slow guides that are painful to scroll through. But for crying out loud, it should be much easier to use and read in this app. No updates since iOS10 ?!.Version: 5.1.1
✓ Crashing AppDownloaded and tried for 30 minutes to get the app to work and connect. App would crash every single time. Not worth downloading and deleted immediately. Cool concept but it doesn’t work..Version: 5.1.1
✓ HorrendousFunctionality doesn’t work for chrome cast. Wanted to switch to watching live tv and it kept going back to a black screen for chrome cast that wasn’t working. Hotel chains and app developers should be embarrassed for this buggy non functional zombie app..Version: 5.1.1
✓ Last updated 3 years agoThe last time this app got any tlc from developers was three years ago. That shows how much they seem to care about keeping the app up to date. Scroll through other reviews to see common problems that other users have, no point in typing up the same things..Version: 5.1.1
✓ Does only what your hotel allows.Easy set up. TV guide subscription on your phone is $1/year. Works well. If your hotel pushes pay per view products, this app can do nothing more for you. If your hotel does NOT lock you in to PPV entertainment, the hotel can enable the app to allow you to stream your content from your device to the TV. I can say with certainty that Wyndham hotels love PPV, so no streaming for you..Version: 5.1.1
✓ RubbishI will be asking for a credit on my Marriott bill tomorrow!.Version: 5.1.1
✓ Cant’t use my phone to play music or do anything practicalThis is not any better than the remote, except it’s slower, has less buttons and is less functional It’s streaming ads across my screen right now as I try to gain some control over this wild bronco. Peace... Jitendradas.Version: 5.1.1
✓ PointlessAll I want to do is stream my device to my hotel TV. But no this app instead tried to charge you to rent from the hotel. It even charges you for a programme guide. Utter garbage..Version: 5.1.1
✓ Useless and disappointingConnect your phone to the TV! You’d think you’d be able to watch Youtube or Netflix or look at your own photos and videos, right? Nope! Download this app for the privilege of being able to pay $20 a pop to watch one of about 30 movies available. This system makes a smart TV much less smart than it was when it came out of the factory..Version: 5.1.1
✓ Does NOT WorkWill connect to the TV, but that’s it. Can not open Disney+, or Netflix, or YouTube and broadcast on the TV. Congratulations, the only thing you’ve achieved is letting me download an app to use as a remote control when I already get that in the hotel room. Zero stars. Instantly deleted..Version: 5.1.1
✓ PointlessI thought you could connect your phone to watch content but it basically just means your phone is the remote. What’s the benefit of that??.Version: 5.1.1
✓ Complete bait and switchI suggest that you not download this app. It does not allow you to play your content to the TV as advertised. It only gives you channel info and allows you to rebuy all of your stuff on their crap network solution (and I am sure track more of your personal data and activities for their profit) Complete bait and switch. Poor form Hilton Hotel.Version: 5.1.1
✓ LodgeNet worked this doesn'tSince upgrading the app constantly asks me for a new connect code. Useless. Fix it..Version: 3.0
✓ “Free” but not really - close to uselessUsing this app is the only way to have a tv program guide at Holiday Inn. Requires $.99 year purchase - not the amount that irritated but the hassle and lack of warning. Then the app loads painfully slow, has even less info about any program than my “broadcast” tv supplies through the airways, display scrolling to look at the next 1/2 hour or ability to look at a specific time is tedious. Wasted money unless you want to know the name of a program or show and you’re willing to scroll your time away.Version: 5.1.1
✓ Charge you to get channel guide....Bad app and 25$ to rent a movie, that’s insane! We are in 2018..... come on, be logic..Version: 5.1.1
✓ ScamThis app makes it easy to accidentally click to pay the $2 to get the program guide. Who in their right mind would pay for this? Now I’m trying to figure out how to get my money back for paying for something I never wanted. What a scam and I’m very disappointed in Marriott for supporting this..Version: 5.1.1
✓ Beware of sneaky chargesThis app is simple and easy to use. Takes 30 seconds to download the app and connect to your hotel room tv. Especially handy if the batteries in your remote are nearly dead, as they often are in hotels. HOWEVER, if you tap the wrong button they’ll sneak a $.99 charge on you. I hit said button and before I realized what was happening I’d been charged for a subscription to the TV guide feature. I need to figure out if this is a one-time fee or a subscription. Sneaky sneaky..Version: 5.1.1
✓ Don't waste your moneyFirst of all this app does not work with the hotel Wi-Fi only works using your cellular data. It works for free as long as you only want to use it as a remote but if you want to actually see the channels that are available you have to buy the $.99 addition. It crashes multiple times if you try to use it on Wi-Fi it just shuts down not a good app at all..Version: 5.1.1
✓ Works as advertised… mostlyWorks as advertised… though the concept is so simple I'd be shocked to see them screw it up. Volume control is very temperamental. It sure would be nice if the app saved my login credentials. Its a pain to re-enter them every time I want more listings..Version: 2.13
✓ Lots of potential. Doesn’t really workThis was so close to being really great. Unfortunately, as soon as you walk away, it crashes and burns. Requires you to login again, you forget your login, would have been faster to use the remote. Slightly easier to select channels to watch if you manage to remember your password but otherwise not worth it..Version: 5.1.1
✓ Awful “service”My wife and I paid over $21 to watch a movie through this “service” while staying at a Worldmark by Wyndham property in Utah. The audio was so bad we could only hear about 1 spoken word out of 4, and the visual quality was awful! What a pathetic waste of time and money. I tried to call the support line twice — but only got a recording that I could call back during business hours. Do people only relax in their rooms to watch movies before 5 pm — during “business hours”?!? Don’t waste your time and money on this!!.Version: 5.1.1
✓ App Crashes when selecting 'In Room Dining'App consistently crashes when trying to select 'In Room Dining'. A bit of a scam to require my personal information and a $1 charge just to see the TV Guide (and it sets up a recurring app subscription you have to remember to cancel.).Version: 5.1.1
✓ Why would you shorten the names of the channels when there is room to write them in fullAs the title says really, hotel tv user so would appreciate the channel names in full as I'm not familiar with them..Version: 5.0.4
✓ Glitchy with 2 TV sets in the same roomWasted a bunch of time trying to get this working, including two calls to customer support, neither of which fixed the problem. I discovered a solution by accident on my own. Contrary to what customer support advised, which was to turn off the TV that I wasn’t watching, it worked ONLY if I powered up both TV sets in the room and THEN logged into the TV that I wanted to watch. Once I did that, it worked fine. But what a waste of time getting there..Version: 5.1.1
✓ Useless appDoesn't work at all. No mobile option available on our hotel tv. Deleting app.Version: 3.2
✓ Remote vs Data Vacuuming - Remote pleaseIt’s crap ware. It adds no value. It vacuums unnecessary data. “ Information We Collect Automatically: Most of the information that we collect from within mobile applications, including device and hardware identifications, device type, request type, your carrier, your carrier user identification, the nature or content of a request, basic information on usage and basic information about SONIFI products and services will not, by itself, personally identify you to SONIFI, a SONIFI affiliate, or a SONIFI advertiser. Such information, however, may be unique and if associated or combined with other information, could be used to personally identify you. If you use location-enabled products and services, you may be sending us location information and that could reveal the vicinity of your actual location. “ In How can they not identify someone with device and hardware and carrier user identification? Why need all that - it’s a remote control app? Why not just device type, device OS version, carrier / carrier type and date? Why location-enabled data when location is KNOWN by service at activation point? (Like you already know the place a traveler is staying). It’s this sneaky stuff that makes it crapware. And you and I have to email them to request any data protection. Ugh. Please. I Never. Ever. Use it..Version: 5.1.1
✓ Do not buy guideA great app in general as long as you don't buy the in app guide. As soon as I bought it all the channels got shuffled and didn't correspond to the ones on the tv. However it could still be used as a simple TV guide not worth .99$ though!.Version: 3.3
✓ OK, but Needs improvements$.99 each year is a bit, hmm... I wish the program guide function was a lot better. Every time you leave the program guide window for another window, or leave the app, and come back to the program guide, the program guide resets to the top. I wish it just stayed at whatever was the last channel you were viewing in the program guide. That way I wouldn’t have to re-scrool through all of the channels. Other than that, it is very handy for hotels with confusing and/or non-functional remote controls..Version: 5.1.1
✓ Meh£0.99 to view the program guide? It’s free if you use the remote. The only reason why you would use this is if the hotel remote doesn’t work well otherwise it’s useless..Version: 5.1.1
✓ DisgustingI'm at a 4 1/2 star hotel (Intercontinental in San Francisco) and I have to download an app and need to pay .99 to have a program guide for my TV? Are you kidding me? Someone needs to explain the meaning of service to the hotels that offer this garbage to their 'guests'..Version: 2.13
✓ Garbage, but can work on iOSOk, after hours of work I got this working on iOS. You download this app, sign in, then download Google play movies from the App Store. Then you open a google Play account on Chrome browser in iOS (it did not work on safari). Rent a movie there. Now go back to the play movie app. Hopefully your movie is there. Now switch the tv to play with chrome cast or flip through live tv till you see something about chromecast. Wasn't that easy?.Version: 5.1.1
🙂 Stayconnect® mobile Positive Reviews
Stayconnect® mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Stayconnect® mobile.
⛔ Stayconnect® mobile Problems
