NBA: Live Games & Scores App Negative ReviewsNBA MEDIA VENTURES, LLC

NBA: Live Games & Scores Negative Reviews

4.6
4.65921 star

Total 204 Negative Reviews

NBA: Live Games & Scores App Complaints & User Negative Comments 2024

NBA: Live Games & Scores app received 204 complaints, negative comments and reviews by users. Have you ever had a bad experience using NBA: Live Games & Scores? Can you share your negative thoughts about nba: live games & scores?

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NBA: Live Games & Scores for Negative User Reviews

Hope they fix this before the season starts! Please!I’m not sure why the app changed so much since last season, but so far, they are off to a horrible start. First of all, when I select a game (on AppleTV) it won’t let me go into the game before it starts. That’s fine. But after the game starts, I’m still stuck on the “Play Live” screen for several minutes before that button does anything. Basically, it’s after the “Start from beginning” button shows up. But either way, the game has been on a few minutes before I can start watching. Second, once I finally get into the game, I had to find the almost hidden button to change the audio feed from the opponent feed to my team. Each time! If I pop out and come back it, gotta select it again! Let me save a preference. Or just put it back how it was last year when you simply make the selection when you’re going into the game. Don’t me me find the tiny button and pick the audio each time. On the bright side, the video quality looks good so far. No pixelization or buffering so far. But please fix the other things!.Version: 120540

New app is terribleThey have pushed out a new app, which has ruined the user experience. The list is long: - can’t read box scores properly without a video in the way. - streaming videos takes ages even on high speed internet, then trying to skip footage of scroll ahead completely knocks the whole thing out so it starts again. - can’t turn off captions during games. - new stories features are awful, I want videos of the game not social media stories - spoiler alert was a great feature, but today there’s a huge banner on the homepage saying who won the game I wanted to see and the key player! Ruined. What was once such an incredible app for international fans is now a complete wreck. The UI, the layouts, the whole experience is appalling. Clearly this had no user testing before going live. So very disappointed, not worth the subscription fee..Version: 120540

Terrible UIIt seems the nba app team forgot the reason an app exists in the first place, to display information to a user. There are so many icons and graphics, it’s impossible for your eye to focus and settle in one place. Why does each piece of information need to look like a basketball card? I say this as a developer, please tell the pms and designers that it’s ok to not use every visual element invented. You don’t get extra points for using them all. If you just scroll down to the stories section, you can see a prime example of the problems. Each story has the word “new” graphic on it, a stylized basketball card design with graphic text of all colors, font weights and sizes. Even if the graphic text was important, it’s impossible to read. Just look at the one labeled “New York Legacies” for “A Conversation with Julius Randle”. The actual information that I need to read is only 15% of the “card”. And that is being generous..Version: 120550

Frustrating and getting worse.I’ve been using the NBA app for a few years now and honestly it’s pretty impressive how it manages to continuously get worse. This season’s version for some reason has no full screen mode for game highlights which is just bizarre, the latest pre All Star update seems to have removed the Standings section from the bottom menu!? Video playback quality isn’t as bad as it used to be but for an app that’s only real purpose is video playback that should be a given..Version: 120566

Game details.Idk why there’s a change that disables views to display full game details on who scores and play play. I don’t want to listen to highlights I just wanted to see quick details. There’s no option to click. If I wanted highlights I liked it before I just play highlights if I wanted to. Don’t have time to listen to everything..Version: 120640

Shouldn’t have changed the appIm from the UK and so i watch the rockets games the following morning (mostly) and since the update for this season thats become impossible. Constant playback errors and issues mean i no longer can and usually (but not always) the game will work later in the day. Which is frustrating as i want to watch the game without knowing who’ll win and thats near impossible without avoiding all forms of social media for the day. Why did the app change? The last 2/3 years it works fantastically but this seasons update has completely ruined it for me. Yes it works when watching live but the whole point of paying for this service is i can watch it when i want to..Version: 120544

App never works properlyIt seems you guys have us screwed. We need this app to follow all the nba, but it’s the worst app I’ve ever used to stream anything. I thought it was just my internet connect at home. But everywhere I go it just buffers most the game. Then just logs me out. Then try to go back to where I was in the game and it just keeps putting me back to live. Even if the games finished. I’ve been trying to watch the same game for 3 days now! It’s been like this for years and it looks like everyone has problems with it. But we’ll all keep paying because we love the nba. And you guys won’t do anything. Wish I could give you 0 stars. It makes me so angry!!.Version: 120640

Layout is nice but AirPlay support is awful!I love the refreshed visuals and layout of the app, which definitely makes it easier to navigate all of the content included in my League Pass subscription. However, my biggest issue surrounds AirPlay and my inability to stream games to my TV without my phone remaining in the NBA app. As soon as I leave the app or I lock my phone the stream pauses and cannot be started again, which was a non issue on previous versions of this app. I’m hoping that a fix is in the works because I have gone through all possible troubleshooting to try and address the issue but I think it’s a problem within the app that stops it from functioning correctly with AirPlay devices. As streaming from my phone to my TV is a significant point of the app, it’s super disappointing. If this was fixed the app would be a 5/5!.Version: 120544

Wish the didn’t “update” the AppAs a visually impaired person this App has been fantastic. For ten bucks a year I can listen to any game, regardless of which region I’m in, on the schedule live. All you had to do was click on the App, click on games and click listen live. Also, if I needed help, someone responded quick and was helpful. This year, the message was to “remain patient”. There seemed to be zero curiosity to understand the frustration. Then came this year. Took me 20 minutes of going through the labyrinth to figure out the new pathway which includes going to my profile, then the broadcast schedule, clicking listen and then unmuting the game you’re trying to listen to. Then the broadcast I was listening to was skipping every few minutes. The help support had zilch for audio issue and email response told me to “remain patient”. There seemed to be zero curiosity to understand the frustration. It’s like the person who designed wanted to have more laborious steps. The new update has more snazz but way more challenging to navigate. Maybe it’s better for viewing individuals now and I guess that’s where the money is. I used to encourage friends to join up because it was super easy and satisfying. Now, it’s just frustrating so I canceled..Version: 120544

Waste of moneyIf you live in Canada do not buy. You cannot watch anything live. They charge you 150$ for nothing. I can watch the full games sure afterwards. But what’s the point of paying that kind of money for a app that doesn’t even let me watch it live. How the “NBA” app doesn’t have access to THEIR OWN GAMES LIVE is beyond me. Do not waste your money on this please. They renewed my subscription without me noticing, so I got one more year of this hell, but they will never be getting my money again and I will never tell anyone to get this app or pay for this subscription. I will go out of my way to make sure it is never bought by anyone I know who cares about basketball. This app is a scam!.Version: 2007.4

Incredibly InconsistentGreat content included in the app, along with good formatting. However, constant glitches, disconnections, error messages upon opening, and inability to view certain box scores make the app borderline unusable at times. Often resulting in the need to use other apps to view stats and highlights..Version: 120640

New Update is TerribleI don’t usually write reviews for apps but I felt like I needed to in this case as I have used the NBA App for years. This new update for the latest season is horrible. To start the new UX design is awful, from the box scores, to looking a player stats. The old design was 10 times better and did not need changing! I understand that you want to freshen up the app every now and again but the design is horribly setup. Next the playback videos on the app are jumpy, take ages to load and like the UX design are really bad. Please change this immediately, even if that’s bringing back the old features from the app!!.Version: 120544

Awful, new version is a big downgradeThey’ve involved Microsoft to make a new version of the app, and it’s demonstrably worse than the old version. No option to download games and games take waaay longer to be available for streaming than they did on the old app. Also, don’t try and use it anywhere without wifi. Even with full 5G signal you get terrible picture quality. I’ll be cancelling my League Pass subscription as the app just doesn’t offer what I need it to anymore. The NBA have made the experience worse and put league pass prices up. Terrible..Version: 120612

Poor product from a multi-billion dollar companyIt’s comical how poor this app operates. The player is disastrous and often can’t play a game start to finish without needing restarting, fast forwarding is asking for the player to bust etc etc. Condensed games are edited cutting off key plays, rarely show replays of key events, doesn’t show technical fouls or other similar things so just randomly cuts to someone shooting free throws. Usually things you can look past, but considering the NBA makes billions of dollars AND the NFL has a product the same as this that operates much better it’s just not acceptable to have an app that runs this badly when streaming is so popular nowadays..Version: 120556

BuggyHas been good, but recently got really buggy. Always crashing after a few seconds. To the point the app is unusable. I’ve tried uninstalling and reinstalling and nothing changes. Can’t even log in to my account.Version: 120401

Still No ChangeThis is now my second review of this awful app. I pay my subscription annually and cannot use what I pay for! How do they respond to any feedback? A copy and paste job saying thanks, but then refuse to make any changes! It is day-to-day whether I’ll be able to watch a game or have a error stating they have denied my access. But it doesn’t stop here, open up my laptop and go online to the league pass website and that doesn’t work either! Prompting me to either sign in or subscribe, which I have already done both! Sort it out NBA. It’s the playoffs now and this should not still be happening to paying customers!!!.Version: 120640

Piece of crap. AvoidI have been trying to use and like this app for a while now. I've been in touch with the developers about many of the bugs I found. But it is still probably the worst app that I use. Perhaps it works well on a phone, but on my iPad Pro, this app is a total piece of crap. I cannot use it in landscape mode, because the text of all the articles runs off the page to the right. On the main page of the app, every time I try scrolling to a story and stop somewhere, the app just skips ahead to some random spot. And now, where they have game updates at the top, and you can scroll sideways, it always jumps back to the first one as I try to scroll. I can't understand how this app gets good reviews from anybody that actually uses it for anything other than watching a game. It is so disappointing. If this app was the only basketball resource available to me, or if it was the one recommended to me, and I was trying to learn about basketball and become a fan, I probably would have switched sports by now. That's how bad this is. I would give it a negative rating if I could, but one star is the lowest it will go..Version: 120574.1

Worst stream app ever!!They’re behind all the others streaming app I use. The feature I miss the most is caching the position I was watching the video. All the time the app crashes I need to start everything all over again..Version: 120644

Buffering instead of hoops - NBA failed miserablyI don’t normally spend time writing bad reviews. But this app is the worst !!! I’ve spent £20 a month for 9 months , to watch the fantastic NBA season . Instead I’ve been living in the 90’s and watching this app buffer game after game !! Many games in the playoffs I couldn’t even watch because they wouldn’t load & play with out stopping and starting .Maybe get rid of all the extra crap on the app & just make it stream games ? After all we are here to watch NBA games, I can go to ESPN get scores n highlights . I wrote this as I sit here watching buffering at the 31 minute mark in Game 2 of the Finals …….. still buffering every 25 seconds !.Version: 120586

Silly subtitles won’t going awayThis new app is horrible. You have subtitles showing in the top left corner and you can’t remove them. It’s a horrible bug. Also it’s quite an over engineered app that has complicated the experience compared to last year.Version: 120538

This app is an embarrassment to the NBAThere is no way it should be this bad with chrome cast. App crashes all the time. Way too many bugs - can’t believe how much we pay for league pass when they can’t make it run smoothly at all..Version: 120564

Does not work in CanadaVery disappointed. I signed up for this app, trying to watch the NBA Finals in Canada, after they took my $50, only to find out it doesn’t work in Canada. At all. Geo-blocking. I want my money back!!.Version: 1906.1

Tech very glitchyAll summer I’ve been going back through to watch archived Cavaliers games. And all summer I’ve had issues with streaming through airplay. First of all, it’s ridiculous that I have to stream airplay through my phone in order to watch the games, rather than just making the app available on my TV to stream directly there. I paid for a subscription through Xfinity and for some reason this is the only way to watch archived games. Every time I stream within 20 minutes it starts glitching and cutting out. I then shut the app down and open back up only to find I have to log back into my Xfinity app, even though it’s supposed to remember my information. Then the app no longer wants to recognize my login information so then I have to shut my phone down completely and then start the whole process all over again. If there was any other way to watch my Cavaliers games, I would definitely drop this app..Version: 120536

Garbage media playerMedia player is slow and outdated. Occasional log in issues and slow interface also. But what can you do, if u have league pass, you have no choice but to use this garbage app..Version: 120646

Subscription Options BadNo options to change subscription if you want to. Example, initially thought would only want 8 games then I wanted to make it All Teams / month instead. And APP don’t have that option. Have to wait for subscription to expire which is stupid.Version: 111124

CluelessUsing the app on my Phone you cannot download games to watch offline like you use to. Also if I have hide scores checked then please don’t show that the game went into O/T on the game icon. Also why no condensed viewing option whilst watching it via the app on Apple TV. Also on Apple TV when you go to your game (hide scores checked) right below the game viewing window it shows interviews and guess what the headlines can spoil the outcome. I’ll not be using the app next season. You tube has enough options for watching highlights for free..Version: 120568.3

App is very buggy and slowThe app is very slow and always turns off my music when I check the box score as well as lagging my phone..Version: 120636

Worst app everOne year on from the NBA releasing the worst app ever and they have supposed themselves this time around. There’s incompetence and then there’s sheer incompetence, you would think after such shocking reviews last year the NBA would actually go away and start to develop an app that works, but no, they went away and worked out how to make it even worse! 20 attempts to log in just to try and watch a game, but not dare close the app or allow your phone to lock as then you have to repeat again! And start watching from scratch! Issues with commentary from the start of the season and we’re now at the start of the in season tournament and the commentary just jumps Between streams. It wont be long before the hide scores stops working and games are ruined for you, oh wait, that happened the first week also. You can’t download a game to watch offline, are we in the stoneage? This is essential for a sporting app and especially for something you pay a lot of money for. I got rid of my NFL subscription due to moving to the DAZN app and that apps better than this rubbish, so looks like the NBA will be gone at the end of the season too.Version: 120616.1

Poor streamsThe app itself isn’t bad. It’s the streaming that can be annoying and frustrating. Ghost trails, skips, hangs up. Which is all super annoying while watching a sporting event. And I’m not even talking about live, this is after the game is over and watching a pre-recorded finished game. Then you have the commercials they insert, which I understand needs to happen, but they also have issues inserting them and they sometimes run into game action before stopping. In this day and age they should be able to run a smoother app. I feel like I’m watching streaming from the year 2000. UPDATE: Developer reached out and said to update and reinstall app. Did that and same absolutely awful skipping and hanging up. Game starts fine, but as it goes on it gets worse and worse to the point where it’s unwatchable. It takes a game I love and tortures me with it..Version: 120562

Why did you update the appI’ve used the league pass app for years and it’s been great. This newer version updated a few days ago and it so buggy and laggy I’m considering cancelling my subscription. Can even watch a full game via chrome cast any longer without heaps of issues. Please fix the app! PS I’d rather have a basic app that streams well than one with extra feature that doesn’t stream.Version: 120540

Started having issuesI’ve had the NBA app for years and it was awesome, no problems, no glitches, no issues whatsoever. I saw that Microsoft took over the app and thought hmmm is this a good thing or a bad thing… after just a few weeks I am leaning towards bad coz first off we took time off work and were watching a live game with friends when during half time the game stream just went blank and then showed we only have two streams available and they were only 15mins long. Uninstalled App and tried different devices and it still didn’t work, reported it and asked if this is going to be a common thing and they replied saying please try restarting or uninstalling your app next time… and now I can’t even watch anything on the app, I get an error message, reported it already but not really confident I’ll get a solid reply to my query… I can’t even watch one game… ahhh I don’t really care I just want to watch the games I paid to watch… is that so hard???.Version: 120544

Go back to the old appThe new version of the app we get this year is full of unnecessary features. All I want is to watch games without annoying pop-ups and having to click through pointless menus. Also, the annotations are super annoying as you can’t easily turn them off from within the app. Stop asking for location data and other analytics. I pay you to watch games, not for you to try and get my life’s story. If things get worse, I may have to resort to other means of watching games..Version: 120538

No saveDoesn’t remember where you have watched to. Doesn’t always give you commentary options. 30 sec skip is too big. Still much more to improve. Great to have it tho..Version: 1903.1

Second Review This Season… It’s Gotten WorseI have to leave a second review, because this is flat out ridiculous now. It’s somehow gotten worse. Before it was the struggle to connect and when I could it would stutter every 20secs or games weren’t edited or just something. Now I can’t even watch a single game without getting an error, whether it’s a past game or live the same issue occurs. It just won’t load anything. Can’t even look at the box score of game properly without it being unresponsive. Then I tweet the League Pass Support for help, literally get no response. I paid over £100 for the season for what seems to be no reason. Funny thing is I know if I ask for my money back they won’t reimburse me, even though they’ve essentially sold a false product. It was fine how it was before… but this season it’s straight up horrible If I could give 0 stars I would, 1 star is far too generous.Version: 120564.1

Truly awfulAlmost everything is wrong with the new app. Trying to use it on my phone and cast to my tv simply does not work. Using the app via PlayStation seems slightly less awful. It glitches, freezes and lags constantly for no apparent reason. It doesn’t consistently keep “no spoilers” on. They’ve removed the option to control video quality. The game stream options are just bizarre (eg double ups) and it’s seemingly random which ones have the breaks cropped out for better replay viewing (And they crop out segments of live play in the full-game replay which has never happened in previous years). I’m used to there being problems with league pass but this is just unbelievable..Version: 120544

Is good……when it worksSo, I’m in two kinds whilst writing this. Reason being, that when it works it’s absolutely awesome to be able to catch up on games and highlights and NBATV etc. However, more often than not, it is sooooo frustrating. I’ve lost count of the number of times that when I want to watch a catch up game that it just displays some error message. Now it does this on both my iPhone and my Samsung smart TV which is hardlined broadband so it is nothing to do with steaming. The subscription is expensive and I recently had an email stating that next years price was nearly triple this years. So I won’t be renewing as it is expensive as it is and frequently doesn’t deliver on service provision. Really frustrating as trying to access NBA in the UK, this is the only way. For the money they want, they need to sort out the issues..Version: 120562

So slowThe app giltchs and doesn’t work properly and when scrolling it is very slow.Version: 120628

DisappointedThere’s no streamlined option to watch the condensed highlights anymore, you have to click watch the whole game for the options to then come up before you can change over. The app doesn’t run smoothly and often crashes. Also on the Apple TV app it’s either full game or game recap. No alternative streams. Spend all this money and have a sub standard product..Version: 120544

Worse Every YearYear after year, they refuse to improve a product that we all pay for through League Pass. The app is constantly down/crashed and this year they removed the ability to download games for offline viewing. That is a huge benefit lost. To a lesser degree of frustration, the “Hide Scores” function often turns resets itself to Off, which is another important function for overseas/expat viewers. How is this new update not fixed yet? All of my problems above still exist and since the last update, I can’t even open the app. They’ve outdone themselves this time, it feels like a slap in the face to long-time paying customers..Version: 120574.1

The 2022 version of this app is not very goodThe previous NBA app left a bit to be desired, but this latest version is almost unusable outside of watching live games. Sounds like the head of Product was told by their boss to “make it like Tik-Tok.” Vertical video may work well for social media but it’s an absolutely awful way to watch basketball highlights. I’m a League Pass customer, but that doesn’t mean that every time I click on a box score, I want to watch or rewatch the game. Also, the box score scroll and snap is so messy that it’s extremely frustrating to read. Plus, it seems like there is no longer any editorial content to read. Only videos and very brief summaries. I’m giving it three stars because the live games do work well, although the previous functionality of defaulting to your favorite team’s feed seems to be broken. I almost always have to switch the feed when watching a live game. I understand that these apps need to make modern-style changes to stay relevant, but I think this app does it at the expense of traditional basketball fans who are likely the ones who pay to use the advanced functions of the app..Version: 120548

Major glitches for over 2 yearsI’m a huge NBA fan and it is therefore extremely frustrating that the NBA app leaves so much to be desired. 1) Casting from mobile to TVs often simply does not work. The video keeps buffering over and over and it’s impossible to watch. It’s not an internet issue and I tested with multiple different phones and TVs, the casting is just broken and has been since the start of last season 2) You cannot cast from a PC to a tv. This would possibly be a work around the the mobile casting but for some crazy reason this was removed when Microsoft took over the app 3) often when you select to watch a full game replay it loads a game recap or similar; meaning often you can get spoilers unless you are on your toes 4) the app often bugs out and you need to re load the entire stream. Then, to scrub forward you have to press and hold forward for 3-4 minutes as the fast forward is so slow I honestly cannot believe these issues have not been fixed for 2 years. I love the NBA and have always been a Microsoft fan, but these issues are so extreme….Version: 120634

Don’t love the new featuresI find the app more difficult to use these days than what we’ve had in the past. When clicking on a game to checkbox scores, the game generally starts playing automatically, which I don’t want to occur. If I don’t have the time to watch games live, I’d like to catch up on the game summary in the evening, which is often hard to find or not available when watching usingTelevision device, I often find it hard to play the game from live, as often the game will automatically revert to the beginning of the game. In the event that Microsoft can iron out these issues, I’m sure I would enjoy the app much more..Version: 120562

Can’t view BoxscoresWhen I click to see a games boxscore the streaming window goes full screen. I think the app is probably good but I can’t even view box scores in it so largely useless..Version: 120538

Worst performing streaming app on the market.It’s crazy how buggy this app is when casting. Super annoying when paying a league pass subscription for the worst performing streaming app on the market. It hasn’t been updated in over a month and the only consistency to it is how often it crashes..Version: 120401

New app is terribleSo buggy, constant issues. Still sends notifications even if you turn off notifications, you have to disable the whole apps ability to send notifications in iOS settings to actually stop the spam. I’m surprised this app passes app review if I’m honest, how do you justify sending notifications when a users has said don’t??.Version: 120582

???I paid to not watch nba games? Thats insanity, how is that even possible? Why is it unavailable and how do i get my money back?.Version: 120640

NBA league passThe NBA league pass might be worse than Hitler.Version: 120624

DisappointedI pay for the pass every year and have for many years as an Australian and never has it been so difficult to watch games when we pay such big money to watch this sport. First 3x weeks of the season I couldn’t watch it cause it wasn’t available. Now I’m watching the 3rd game this season in Spanish cause it’s the only stream available. It used to be so easy. Open the app watch a game. Now I’m bombarded with all these things I don’t want to see and with easy click spoilers that I’m just flat out disappointed. Love the sport, hope the app improves or there is another format I can possible watch the game through in Australia but most likely not. Frustrating really..Version: 120564.1

So brokenDeveloper response: Tried that thank you and after approx 22 emails with support they suggested not using the iPhone app, but thanks for the suggestion! EDIT: great to see the app IS STILL BROKEN! A year later still trash. The old app was garbage but this is somehow worse. Chrome cast (as several others have reported) no longer work and instead just constantly buffers. Games UI looks nicer but is clunky to use. No one needed a story mode. No one. What we’re paying for is games, please for the love of god sort out the casting. Update: still broken, not getting playback errors but condensed games now just crash, still constant buffering when casting. You realise this is a paid for product, I’d quite like to be able to view the content I’m paying for..Version: 120614

Fix the basicsVery buggy app, regular error screens, shifting video from horizontal to vertical takes ages to adjust, battery consumption is insane. Once you exit a video screen, it doesn’t get you back to the same moment, you have to scroll. Also, I am not seeing an option to upload games to watch offline or on the move. What a joke for Microsoft to sponsor this )) Apart from fixing the basics, a few suggestions: - pls include the VODs of full versions of the analytics programs, now only short videos are available; - pls include video timecodes to be able to jump to particular moments in VODs..Version: 120584

Decent app but…Unfortunately there is so much room for improvement and I’m not sure the developers will ever get it right. The layout is outdated imo as far as looks and ways to get around the app. What really pisses me off is even though I am a fan of one team but I follow other another team, it somehow gives me more updates (scores, news etc…) of the team I follow rather than the what I’ve chosen to be my favorite team. I’m not even sure why there’s an option for favorites at this point. Also not sure if there’s a new bug but the streaming has gotten really bad and inconsistent to the point it kicks me off and I have to clear the app and open it all over again in order to watch the games. Please fix you have NBA money backing you, it should not be this bad all the time. Thank you..Version: 120638

Update is absolutely terribleThe new ui is fine, but the streaming experience (which is 99% of what you use in the app) is a hundred times worse than it was before - on both mobile and Apple TV. Mobile -can’t now download games for offline viewing -screen ratio jumps around when in landscape -can’t go to full screen on iPhone 12 (ie. Soon in like you can on all streaming apps) -scrolling is much harder -doesn’t cut out timeouts and halftime anymore so have to skip through (which is hard) -doesn’t remember where you left off if you come out of game and return Apple TV -can no longer go forward/back 10seconds. This is unbelievably basic functionality that has disappeared for some unknown reason -doesn’t remember where you left off the game -scrolling accurately is pretty much impossible. Jumps around so much -this literally means I will not use this anymore which is a shame because it was awesome last year Cannot believe how much worse these apps are compared to last season. Hope they can at least add the basic function of forward/rewinding on Apple TV asap and then fix the other multitude of problems..Version: 120544

Recent update is confusingI always loved the nba app and my ability to keep up to date with news and watch live games on it through league pass. Every now and again, the app goes through a big update that changes the design and some functionalities. This last update though has lead to some weird issues such as subtitles always showing up when I’m trying to watch a game even when I don’t have them selected, not being able to scroll through games because unloaded ads are making it confusing and jumpy and there’s a couple other things that are mentioned in other reviews. I expect this stuff will be fixed though, then my rating goes back up to 5 star..Version: 120540

Utter trashGreat they’ve decided to redesign the app. Not so great, they’ve partnered with Microsoft. They seemed to have forgotten the fundamental user expectations: - stream games seamlessly with the ability to cast to tv and other devices - this is so buggy, it’s almost unwatchable. - provide a simple interface that minimises clicks - I still can’t locate how to watch a game recap. To watch a game, I’ve got to click down several layers to choose what I want. “Watch this game > wait for it to start, then select “Featured Streams” > select alternative and wait for viewing to restart - I’ve selected hide scores, which means I DONT WANT TO SEE SCORES ANYWHERE! Why are you showing me game headlines with score lines on the default “For You” page? - your Ratings & Review score is a flat out lie. Sort by most recent and you’ll see - adding all these new features to enhance the user experience is completely wasted if you can’t even watch a game - users do not want to see ads on a paid service - I’d rate this a zero if I could If I were a developer, I’d be embarrassed to be associated with this..Version: 120544

Ads are infuriatingThere are constant app-specific ads that block live game action on League Pass. Every time you start watching a game, 30-75 seconds of ads. Switch feeds? More ads. Just watching the game? Don’t worry, the app will leave the game to show you a 30-second ad while your team is making a run. Plus, there are lots of technical issues that interrupt your feed, and you have to watch more ads every time you restart it. I just spent 10 minutes trying to cast to my TV with airplay. Not only did it never work, but I spent about 7 of those 10 minutes with ads playing instead of basketball. I’m paying for the ability to watch NBA games, but the app is preempting live game action in favor of an ad. That would be unacceptable even for a free, ad-supported service. It is beyond the pale for a paid service..Version: 120302

App needs change!!I have been a frequent user of the app for some time now and it is only getting less tolerable to use. Me and anyone I’ve spoken to don’t like it how highlights from previous games come up straight away as it prevents you from quickly checking stats and can become very frustrating. There is several bugs too which as an example result in the app shutting down. And even when you click on players stats it takes you to another screen that sometimes takes 20 seconds to load. The app needs to be more simple and run way more smoothly if you expect people to continue using it rather than resorting back to other apps that run more smoothly..Version: 120616.1

Can’t watch games on appI have league pass but the app won’t play games and takes me to league pass signup whenever I try to watch. After looking at several reviews looks like this service has taken a hit since a recent update/changeover to Microsoft. Wont be wasting my time trying to reach out to support that will ask me to restart/redownload the app when it’s clearly an issue on their end. Praying it is properly solved soon. Watching on laptop browser in the mean time..Version: 120614

Doesn’t work anymoreSo far this new app is useless, buggy and a major step back. Games just crash on iPad and Apple TV. They better iron this out in the next 2 weeks before the season starts or there will be a lot of unhappy customers asking for refunds!.Version: 120538

Good, but I miss the old layoutHear me out, this new update is mostly good. The Stories feature is really nifty, the videos play without trouble, and it’s easy to access content and interviews from the league. But the thing I used the old app for the most was checking box scores of games the next morning. And that’s my issue. This is my main complaint: When looking at the box scores, I find it really difficult to digest any of the stats. There is a ton of white space spreading everything apart, making it impossible to get a full box score without scrolling and swiping multiple times. There are also no separation lines drawn between categories or players. The box score viewer is clunky, I’ve accidentally swiped it down and hidden it a dozen times when I meant to swipe right to see stats like BLK and FGA. The old box scores seemed to be sorted by position, but now it’s sorted by minutes played. That tends to confuse my brain while quickly flipping through the games to see how players did. I would like an option to choose how to sort. I’d like to see the box score feature become more streamlined and like the old app in that manner. Overall, it’s a great app. I hope this feedback can be used..Version: 2007.3

Worst app I’ve ever encounteredIt’s so frustrating. I’ve put up with it since the change to the new microsoft platform but this is just ridiculous! It constantly cuts out with error message after error message. It doesn’t seem to matter whether you’re live streaming the game or watching a replay….. I love the NBA and am happy to pay for a league pass to get full access to all the games but this app is driving me away from the game I love so much. Really disappointed!.Version: 120574.1

So much better… but. (DEVS READ)Things I like: Most importantly, video playback just works consistently this year. You can now watch from the beginning without having to wait hours after the game ends to watch. THANK YOU! I love that when you hide scores, the game plays from the beginning instead of live. The dot next to a players name indicating they’re in the game is a nice touch. Much better overall than last year. NEEDS FIXED: Box scores are buggy. When you try to scroll, it takes multiple touches & also resets to the left. Box scores should be the main tab instead of summary. I have to click it every time & never look at summary unless I want to see the score by quarter. (which should be in the box score tab anyway) It’s really annoying clicking on each game & it auto playing before you can do anything. Standings should have a pull to refresh. I have to close the app to update them. There are game spoilers on the “for you” page even with “hide scores” on. It would be cool if there was a way to hide scores before the app fully opens. I have to cover my screen & hope I don’t see the score when I want to watch a game that already started or is over. I can’t pause when ads are playing sometimes..Version: 120548

NBA recapI’m not normally one to write a review burn felt like I needed to on this one. I live the app in the sense I get to see recaps of the games not televised here in the UK. Only probables I have with it now that previous versions game you the option to watch a game recap with scores hidden. Now you have to go into the game, select to show scores then scroll down to click on the recap. For someone like me who whatever sport it is doesn’t like to know the score before watching highlights/recaps this is very annoying. I don’t understand why you’ve taken this feature away. I literally have to squint my eyes after pressing show scores and scroll down and try find the game recap and click on it just so I can enjoy it without knowing the score. Previous versions had this option available so why has it been removed. I get it’s too late into the season/playoffs to change this but please take this on board for next season. Please make it so it is possible to have the scores hidden but access the game recap without showing what the final game score was. That was people like me can enjoy the highlights and actually not know the result..Version: 120582

Please Turn Off Video Autoplay For Box Score Page!!!All I want to do is look at the box score for each NBA game at the end of the night. When I open a game, the video autoplays and it slows the app down so much it’s stupid. It crashes regularly as well. How is there no way to turn off the auto play? Do the developers even test their app? I wrote in a few months ago and I got a response that was completely irrelevant. The issue is still ongoing 👎👎👎.Version: 120630

League pass problemI have the monthly league pass subscription but it doesn’t let me watch nba tv or any of the games as it says I need to upgrade to league pass. When I try to buy it, it says I already am subscribed. What do I do?.Version: 120538

DowngradeI should preface this review by saying that I use this app primarily as a way to look up player stats and watch league pass. I would assume that this is the case with most people, and that is why I am only going to talk primarily about those two features. This used to be a really great app.... I say used to be because the developers took everything that made the old app good (player profile page, ease of use, clean look, etc) and completely screwed it up. The player profile page used to be great. It had all the important stats, age, height, alma mater, etc. Now it’s a 1 inch line of useless junk followed by a bunch of spammy looking ads and videos all of which is showcased on an ugly white background that looks like something you would have considered second rate back in 2004... like first of all, after charging 200$ a pop for league pass that only has half the games on it, getting $2.66 billion a year from tnt, and charging ungodly amounts for in person tickets, I know there’s no way you needed to destroy this app just to sneak in a couple ad spots. NOBODY HAD ANY PROBLEMS WITH THE OLD APP....Version: 2007.4

Paid for NBA League Pass, doesn’t work across multiple apps liveHave tried to watch multiple games from the app on my mobile and from the app on Apple TV. Neither work consistently. Have taken the time to confirm login details, uninstall, reinstall, confirm internet connection. Everything setup correctly, just poor low quality apps. In the middle of the game, they will cut to adds, skip around and have unwatchable playback. I have never been able to watch an entire live game with the app working correctly and it always causes me to just turn it off. Have had this happen multiple times now and finally upset enough to leave a negative review because I’ve had such a bad experience. Super disappointing specifically when it is extremely hard to justify the expense. Will never make this mistake again and will look into paying for NBC Sports app or any other alternative in the future. Buyer beware, these apps don’t work and you can’t watch the games in real time without issues. Update 4/5/21 - Submitted request to troubleshoot issues per comment to response. Will report back if anything comes of it..Version: 2007.8

João CoimbraHi there, I’m so glad I’m getting to write a review at the right moment. I just paid for my season pass to watch the play in tournament. And it says that I’m not able to watch it in my area…I just spent 100 and something dollars and it doesn’t even allow me to watch the games that are going on. This is an amazing app I love it. Thank you! I hope to get my money back.Version: 120638

NBA League pass in Montreal CANBA league pass in canada is a scam. Most games are unavailable to me, most are on TSN or SN and are blocked in League Pass streaming..Version: 120642

Video player is locked when ads are active for paying subscribers.During game breaks the video player is locked to show commercials. You cannot pause, rewind, fast-forward or even STOP/EXIT the video player when commercials are playing. For a “premium” video app this is unacceptable. Subscriptions cost anywhere from $18 a month to $40 a month and yet they lock the video player during commercials. It’s not locked when watching the actual games, which is what you’re paying a premium price for. But during commercials you can’t even close the video player to check scores, view highlights, or change games. I consider this broken. NBA, if you want to force people to watch commercials then give it away for free. If you want to charge a premium price to watch NBA games then you should offer a premium experience — which means that users can do whatever they want during commercial breaks. You can’t have it both ways..Version: 111027

Frustrating appI have never left a review before in my life. But the poor design, functionality, little effort put into this app inspired me to write one. I pay a large amount of money yearly to use this app. It rarely works as intended, low quality poor feeds are normal. The game often freezes even when streamed with fibre internet. In an effort to (I assume) prevent account sharing. I now have to sign in on my phone and tv each time I switch between them. Re-authenticating this app multiple times a day is beyond annoying. During game breaks this extremely profitable business often provides no entertainment, discussion, or anything beyond a blue screen that says ‘Game Break’. This app isn’t even compatible with some major tv brands (Samsung). The app cannot even distinguish which country you are in. Therefore, it will not display games on correct days. Checking the box score on my phone will immediately stop a game playing on my tv. There is no option to just view the box score, you must pause the video quickly enough and hope it doesn’t impact your viewing. The combination of greed, low quality service, and uninspired efforts to make this app useful have resulted in my decision to never buy game pass again. As a customer for over a decade and an avid NBA fan I am disappointed..Version: 120622

New app extremely buggy!I’ve been a subscriber and user of the NBA App for well over ten years. The previous app wasn’t the prettiest, but it functioned well and did it’s job. The update has real problems on iphone, iPad and Apple TV including: -streams crashing on their own, -not being able to play recaps (it crashes the app on all platforms) - not being able to Airplay from iphone or iPad to Apple TV without keeping them awake (leaving the app screen or if the device goes to sleep stops the stream in the background) -can’t change streams without restarting the app Hopefully the developers are reading the reviews and working on bug fixes so we can have a functioning app before the season ramps up, but at this stage I’d have to give the new app 1 star. If it’s not fixed soon, I’ll be requesting a refund. Edit (10 November): Still having problems with auto lock and crashing if the app. Developers, can you please look into the issue with streaming airplay from iOS and the stream stopping when the phone auto locks? The previous app allowed the streaming to continue in the background when the phone or iPad were locked and this is a basic and essential function! Edit (24 December): 2 months later and none of this has been fixed. Wake up developers! Why can’t we skip forward more than two seconds when watching on Apple TV? It makes trying to watch replays unbearable!.Version: 120556

Chromecast, AirPlay and Xbox app are in shamblesNba apps on my phone and Xbox are having constant issues. All I can find is vanilla posts from support team that refer to trouble shooting where I can’t find the answers I need. These problems shouldn’t last more than a couple of days and it feels like the nba just want to take my money every year and not make any effort to enhance the experience of being a fan. I pay for league pass because I love this game and want to watch it all the time but the user experience I have is consistently awful. Please do something to address this you have untapped funding and resources and should be motivated to provide the best user experience and it really comes across like the company doesn’t care about it at all..Version: 120544

New app is awfulThe new update is terrible. I watch on the mobile app and airplay to my tv, the new version pauses the feed if you move out of the app meaning you have no use of your phone while using airplay. As well as when your phone goes to sleep the stream stops as well. I’ve cancelled my subscription because it’s unusable for me now. My subscription doesn’t end until the 4th of November and the app says that I need to upgrade to watch. Very frustrating, maybe invest in a test team next time..Version: 120540

Fix the streaming of gamesSome parts of this recent ‘revamp’ of the apps are good, but mostly bad. Mainly can you sort out watching games that aren’t live. They are all edited down games, even though I choose to watch full game. Seems unless I am watching the game live, I can’t watch the game as if it was. I just get highlights and condensed games, even though I’ve picked the full game selection. When that selection is available. Otherwise, what am I paying an annual subscription for? Edit: After 15 years ive canceled my subscription. This app just keeps getting worse and worse. No surprise Microsoft developed it, it’s full of bugs. From the games just not working to the game dropping out mid game and not reloading it makes it painful to watch games ive PAID A PREMIUM FOR! Really don’t understand why the need to change from the previous app. Sure it was pretty like this app, but at least it worked and didn’t crash every game.Version: 120644

Notifications and spoilers brokenHave used this app for years, the current version has ruined multiple games for me these playoffs and is beyond frustrating. Firstly the notifications the app sends now spoil the results of games, but what's more frustrating is that the app continues to send these notifications even though they are disabled. While watching game 5 of Bucks Heat on delay of about 15 minutes and with notifications disabled, I had a notification with the final result of the game pop over my screen.. Since then I've had the results of other games I planned to watch on delay sent to me (again with notifications disabled in app). I've had to disable all NBA notifications at the ios level to deal with this which is never a good sign. Furthermore, the in app graphics/headlines spoil the results of games even with "hide scores" enabled, such as today when I got "curry 50 point masterclass seals game 7" when I opened the app on ipad to watch that game... Actively ruining the fan experience, this is a broken app until this is resolved.Version: 120582

So many bugsI’m not sure where to begin. Today I can’t watch any game as it says “content not available in your region”. That’s what they are saying to a full paying league pass member. Captions always are on when you first watch a game. Have to press twice to turn them off. Once the game is cast to tv you can’t go back into the app to fast forward and you have to restart it. Streaming pauses when you change apps. Every time an update gets done I’m hoping one bug will be fixed. This time I got more instead..Version: 120614

Awful1 star is being generous. How this app has any good ratings is beyond me. I couldn’t even begin to list the issues I have with this app. I’ve had problems with every aspect of this apps pretty much. Freezing issues, streaming issues literally haven’t been able to login to the app for over a week. I enter my details correctly, the app seems to accept them and boom back to the previous page not logged in no error message or anything, just work it out for yourself I guess. Don’t get me started on the smart TV version of the app, that’s an interactive experience where you have to manually reset the stream literally every single ad break. This company is worth billions. Pathetic.Version: 120640

Paid but Can’t PlayI didn’t want to write something bad about league but it seems like they don’t care about their customers I was charged for auto renewal without any warning but was fine since i love watching the nba. When i tried watching pre season games, it kept telling me that i need to pay subscription. I checked my bank account and confirmed that I have been charged. I asked for help with their chat support but they keep me going around in circles. Some even lied to me just to get rid of me. One agent said i cant watch pre season games and would be alright when the season starts. I have given them all my information many times but no one seems to know what to do. They said that it’s been passed to Tier 2 but still not resolved , then no communication. If you don’t chat with them, they won’t follow up your problem. It’s been 15 days now and still can’t watch any games. I wanted to watch the opening games but still nba is saying I need to pay subscription. Causing me a lot of mental stress. Literally talked to more than 15 chat support agents but no solution. Big company but terrible service. I give up..Version: 120544

UnusableThis app used to be pretty decent but the new redesign has made it nearly unusable. The biggest issue to me is the live player stats during a game rarely actually populate. Most of the time the box score is filled with 0s and each player has a “DNP” in the minutes. When the player stays do show, it’s hard to scroll horizontally and vertically to see them because the header with the game logo/overview expands and collapses seemingly at random. It’s very difficult to even long-press on the scroll bar to try to work around the issue. The scroll bar also seems to go behind the bench “MIN PTS REB” header which looks pretty glitchy. Another annoying bug is when I pull to refresh on the games list the scroll indicator shows over the table during the refresh instead of keeping the table inset during the refresh. Not sure what’s so hard about quality testing these features before shipping them. I have to use the ESPN app now which is not ideal..Version: 120544

I love watching the NBA, but I think this is my last year.It's becoming increasingly difficult to enjoy the app with 80% of the games being pixelated, making it hard to focus on the ball when it's so fuzzy. The quality occasionally flickers to a good level before degrading again. It doesn't matter if my internet is blazing fast, if I'm on 5G, or if I restart the app. The quality is generally quite poor. The TV app has deteriorated since the latest updates, making scrolling more difficult. I've been eagerly awaiting offline mode for iPhone so that I can AirPlay with guaranteed quality, but at this rate, I can't see it happening despite their claims. The issue persists across iPad, iPhone, and Apple TV. 😡 It's very frustrating when you're paying for an expensive service. It's not like I'm trying to stream 4K, the max quality seems to be 1080p though from what I’m watching it’s generally 360p. Maybe it’s because I live in Australia and there are no dedicated servers here?.Version: 120618

Old app is better and last season league pass is betterI purchased league pass during preseason. Was only able to watch live games. If I was to go back and watch an old game audio was two to four plays ahead of game play was able to watch a game for about 10 minutes then a video playback error pops up. Went to to talk to live tech support no one was available. I sent an email for help no response. I thought to myself this issue will get taken care during regular season. Big shock! I was wrong. Regular season starts and I finally was able to talk to a live person on tech support. He wasn’t able to help me. I had to send another email and then I received a response. They still can’t fix the problem. This has been going on since November! When I ask for compensation they tell that can’t because I purchased the league pass through iTunes. When I talk to iTunes about guess what happens? That’s right they tell me it’s on NBA league pass since they are the developers. Go back to the league pass “We are unable to give compensation or a refund since you purchased NBA league pass through iTunes”. They don’t care. I have talked to 8 different people about my situation and are asked the same questions when a new person “try’s” to help me. Also when I ask a question does it get answered. Nope! DO NOT GET LEAGUE PASS THEY DON’T KNOW WHAT THEY ARE DOING!!!!!.Version: 2007.8

Overall ok, but needs a lot of work.Specifically the player profiles. There should be no reason why I click on a player’s name to find out their info and only their picture and one small line of their current stats shows up and the rest is a random ad + huge list of random NBA videos. I liked the old way where it gave you all of their information: height, age, DOB, school, career stats + current stats. etc. I have to click on Advanced Stats, then find their “Profile”. There is nothing “Advanced Stat” about their height and DOB. I should be able to see that information on the first page. I understand putting their advanced stats on a separate page, but there shouldn’t be a 1 inch section dedicated to their whole profile and the rest is an ad and videos . The second biggest thing is searching for a player. Scrolling through an entire list of 400+ NBA players is exhausting..Version: 2007.3

New update has some issuesI love the new update it looks great and is much easier to get to games and stats. However there is a few problems with the player. There seems to be no support for picture-in-picture which essentially all players supports. Theres no ability to scrub while in a replay which means getting to a moment in the game is next to impossible. I’ve had issues with airplay and the stream stopping. I love the replays with the breaks cut out of them however, I’m finding this year they’re much more frequent. The stream does require a really good connection and can drop out frequently during road trips..Version: 120544

NOT WORTH ITI love watching the NBA, thought that with this app and subscription, I would enjoy it even more.. This app is so buggy. With the new update, it makes it so difficult to navigate..Version: 120536

New version of the app is horrendousI get it, it’s a new season, there’s a shiny new app, with all the possible bells and whistles fans could ask for. I bet the dream sold internally was spectacular. But what has actually been delivered is exceptionally poor and will be until all the bugs and kinks are ironed out. I have no doubt that in about 9 months this thing will be epic - but for now it is a massive disappointment. Key issues: Games don’t load. On average it takes about 6-8 minutes for replays of games to start streaming. While you’re waiting for the stream to start, you can’t do anything else. None of the other functions work - you can’t peruse the box scores, you can’t load shorter highlights or key plays. You can’t check any stats. When you do manage to start a game - do nothing else. Heaven help you if you dare scroll down to check some of the stats in-game. The screen becomes stuck and you can’t then scroll back up to watch the content. For the developers (who I’m sure are trying their best). I have the latest version of iOS for my iPad. I have downloaded, updated, deleted and reinstalled the app about 12 times - I definitely have the most up to date version. Such a let down given the old app was terrific (as the app rating scores attest).Version: 120546

This content is unavailable to watch in your region 😠This is the message I’m getting on my screen for the past 2 days. Except I have a premium subscription. And it doesn’t even make sense, it’s completely inconsistent, eg yesterday it wouldn’t let me watch the Spurs game but there was no problem with viewing the 76ers. Today I want to watch Warriors, and the app says no, but I can watch Mavs v Nuggets. I’ve deleted and reinstalled the app, that made no difference. I’ve been generally happy with this app for the past few years but considering the cost of the subscription, being unable to access content that I have paid for is just not good enough..Version: 120616.1

Worst quality streaming app out thereThis app is an absolute joke. I’ve paid for a full league pass to watch every single NBA game, but going back to catch on games from earlier in the season is unbearable. The picture quality is completely unwatchable. I have to watch via Apple TV because some genius decided Samsung TV’s didn’t need the NBA app. The games are constantly freezing and pixelating, making them unwatchable. This is the only streaming app (not even sports; _all_ streaming apps) I have that does this. No problems on any other streaming apps using a Ethernet 100mbps connection…except for this poor excuse of an NBA app. Yes I’ve reset my tv, Apple TV, uninstalled, reinstalled, updated, logged out/in…etc… As per the multiple reviews saying the same thing as me, this is clearly the apps fault - not the user. Please fix this immediately!.Version: 120634

Recent changes make the app really inconsistent?I don’t know what changed in the last month, but it’s become so difficult to scroll through players stats when looking at the games. It often doesn’t let me scroll all the way across to see FG%, PF’s, TO’s etc. additionally it doesn’t easily let me scroll downward either to see more than 5-6 players who have played in a game. Also, why would you reset the screen rotation, to normal portrait when the phone is upside down? If the game is being watched in landscape, whilst also being on the top-side screen facing downward, the app simply just resets to portrait mode (normal side up) - which then becomes upside down. The example would be lying in bed, lying on my side watching the game in landscape, and also the top of my phone being upside down, and the app forces the game to rotate to normal portrait mode - so annoying!.Version: 1908.1

Terrible Streaming ExperienceI don’t know how this app has a 4.7 rating. I’ve been paying for League Pass all season, watching nearly every game of my favorite team. Doing so, I always hope to have a streaming experience that allows me to watch a game without interruption. That has rarely been the case. My viewing preference is to stream to my Samsung from my iPad via airplay (while typing this review, the connection has crashed twice). Every update I keep hoping they’ve fixed this app to the point where it’s at the very least not crashing. I’d hoped that again today, but it seems to be even worse than usual, hence the reason for this review. All I want to be able to do is watch the game without a crash. There’s 900 other streaming apps out there and they all seem to get that one basic requirement: work without failing. What have I been paying for all season? Why can’t a multibillion dollar entity pay the right company to create a functional platform? The bare minimum expectation is not too much to ask..Version: 120636.1

Quality and customer support unreliableWe pay a fair price for the league pass and the quality is terrible. We know we do not have an internet issue because all other streaming platforms we use have no issues at all. I tried to log a ticket but the support page doesn’t allow me to complete the request form! Instead of buffering every 2mins why can’t you allow us to download the entire game within the app, this would reduce all the complaints from myself and others about the quality. If you’re not going to fix it reduce your price or get rid of Microsoft and find someone who can provide a proper customer experience..Version: 120634

UK viewingThis app would be great, if it was not for consistently still not being able to view the game 3-4 hours after it has finished. Just constant loading screen. It’s already bad enough to not get every game when our UK broadcasters also don’t get every game. Meaning pirate viewing is the only option. But then games that are on constantly don’t load. How can the NBA try and grow globally when the app makes the experience so terrible. Also, add a fast forward function. Most people are viewing on an iPad or phone. Trying to tap the “10 second” skip button which has zero margin for error before you just end up tapping out of it is so frustrating. With the amount of time outs and breaks, you have to have a 3x fast forward function. If you are a developer, try skipping through a time out without wanting to throw your phone across the room..Version: 120586

Closed Captions Stuck OnCan’t toggle with the CC button. Same problem as reported by others. Otherwise the app is fine. Not the best layout. Why is the watch now button so tiny in the games details page ? Should be THE button!.Version: 120538

Terrible AppFor being a multibillion dollar league you would think they could create an app that actually works. Among several app bugs: asks me to sign in over and over even though I’m already signed in. Sometimes I exit and reopen the app and I’m signed in. Other times I have to log in again. The featured games on the home page never scroll properly, they always restart the scroll when you’re trying to swipe right to other featured games. While watching a game that is live, if you are not watching the LIVE feed (let’s say you’re watching after them game has started but before it’s finished) the stream will automatically jump to LIVE when the game ends. Doesn’t matter if you’re 5 min behind or an hour behind, it jumps to the end when the stream ends and you see the results of the now finished game..Version: 120616.2

Upgrade horribleAds, games not available to watch even though started. Had for over 19 years with no problems. Now can watch a live game. Horrible and horrible time to uograde Still so many problems during the playoffs. Playing other game audio from previous viewing. Had to re start phone so many times just to try watch a game. For the money you charge it is disgraceful.Version: 120582.1

New app removed access to content I pay forWith this new app from Microsoft I can’t access any of my League Pass content I paid for. The app asks for location settings, then even when granted says that it can’t determine my location to determine blackouts. Despite having a paid membership, trying to watch anything gives me an error and a prompt to subscribe. Completely useless currently, and I can’t watch the content I’ve paid for. So far support have been unable to help through email either. Zero stars. Update: I’ve done all this and no difference. I’m signed in and says I have an active subscription, then refuses to allow me to watch any League Pass or NBA TV content..Version: 120532

Why change what wasn’t brokenI purchased a year subscription and I watch every game retrospectively throughout the day since I’m in the UK. Since this new update and the new new update 19 hours ago (8th Oct 22) I have uninstalled and reinstalled the APP twice and I STILL can’t watch any games!! This playback error needs to get sorted ASAP! They’ve not updated the PlayStation version of the app so I can’t watch matches on there either. I’ve tried on my iPhone, iPad and MacBook on the browser and it’s all the same! Nothing is working except NBATV which isn’t even correct with the schedule displayed on there. All the news and stories on the feature page now ruin the score lines of the matches that I can’t even watch! I can’t even watch the condensed games or anything. Right now it’s preseason and I’m hoping like the teams you’re just working out bugs but I’ll be sorely disappointed and severely annoying if this isn’t sorted by then..Version: 120540

Keeps crashingMy app keeps crashing, I never had this problem before Pretty upsetting cos I like to watch games on the go and now I can’t, so it’s a waste of money on my subscription Tried deleting and reinstalling but same issue, never gets past the Microsoft screen.Version: 120568.3

App Crashes all the timeEver since Microsoft took over and remade the app the app has been trash and crash’s all the time and glitches all over the place and when you click on stats it very slow, just overall if they just kept the old app it would’ve been much better.Version: 120632

New update has major bugs on Apple TV!Update: Your app is broken on Apple TV! Can’t even scroll or navigate using the remote half the time. Airplay is also broken on the iPhone app. Can not AirPlay to Apple TV. I love this app, use almost every day, however the new update has some pretty big bugs on Apple TV. Firstly, the different types of game edits that are available on iOS and used to be available on Apple TV are no longer available from the watch game menu. Only the 2min and full game. Where’s the 10min edit gone? Also, the ability to skip 10 seconds at a time is gone! Now you have to click and scroll to jump forward or back, very clunky. Please bring back the 10 sec skip feature! Also when you watch a game or press pause and play again, the control overly stays on for 2 or 3 x longer than it used to. It’s super annoying because the white play progress bar hides the score & again it just feels really clunky and outdated. If you guys can fix theses issues it’ll make the app so much better! Thanks for listening!.Version: 120548

Made it impossible to watch the gamesThe new version of the app no longer has the option to download games. As someone in an area with poor internet I used to slowly download and then playback once the entire thing was there. Now the internet connection isn’t good enough to stream without it constantly freezing and a very poor picture quality. Which means I basically can no longer actually watch the games. 😩 Update: the response to my comment was to update the app. I have the most up to date version, this isn’t an issue with my version, it’s a function you have chosen to take away from the app!! 2nd update: I gave it 5 months and not much has improved. Still no ability to download, it still doesn’t remember where you were if you exit a game and still terrible editing where you get all of the half time show but randomly cut sections of actual play. As a result I have not renewed my subscription. I’ll keep an eye on reviews and if at some point it looks like these have been fixed I’ll pick back up then..Version: 120572

Get rid of forced videosI try to check the stats of a game and have my entire screen ruined by the forced highlights that I do not care to watch. Cant even listen to music and check this app because it cancels everything and forces a popup highlights screen which ruins the ability to even navigate the app and when you close the app the highlights are still there until you force close it. Needs to be a way to cancel that. This app is absolute garbage now.Version: 120632

Always lagging while castingCan you please fix this problem in your new version ? I’m getting depressing while I watching the lagging games.Version: 120544

I would advise against registering your credit card. Bad experience 2 seasons in a row.Last year I was charged at least twice. I paid for premium and it was supposed to have been commercial free. That would have been nice but there were commerals every time I watched. This year they were going to charge my credit card $525. I caught it before the automatic renewal date and canceled. Then last week they emailed a Cyber Monday deal for $49 for the season. I signed up. I just got a notice I needed to update the credit card. Oh by the way it was for more than I had agreed to. Other things that make it not worth it are your have to sign in about 50 times over the season. Not like other streaming services. You turn on your TV and are prompted to sign in. No option to verify on a internet device. You have to enter your email and password with your tv remote each time. The one thing that was disclosed is you cant watch your home team or any in neighboring markets for 3 days. That doesn’t sound as bad as it is when you cant watch the game..Version: 120552

Used to be way better workingEverything’s super slow now, can’t even check box scores and stats efficiently anymore without having to wait a minute for each thing to load.Version: 120638

The new app is terribleThe new NBA application is the worst development I have used in recent years! Constantly crashing, the big guys always have play back errors. Closed captions cant be turned off. You need to click on “watch full game” to access the stream options for highlights or condensed games. Games arent being edited like last season. Yesterday I watched the Nets vs Mavs the game was 4.3 hours long with the game content being around 2.3 hours then the rest of the content after game just rubbish like someone left the “record” function on the stream running. have been waiting for other a month to get a refund so I can upgrade to premium. Customer service is non existent. Top product Adam silver!! David Stern would never stand for this nonsense.Version: 120548

So many issues with the new app.When I cast to my chrome cast the playback glitches every 5 seconds and is impossible to watch. This didn’t used to happen on the previous version of the app. Also, when I exit from a recorded game and then re-enter it, the playback position is lost and it starts from the beginning. Again, this didn’t happen on the old version. I’ve tried using the app on multiple devices and still getting the same issues. Please could you look into this and fix them in the next update?.Version: 120548

Constantly have to validate subscriptionJust started the subscription at the beginning of the season. I have it on my phone and Apple TV. Every time I try and watch it on Apple TV It says subscribe to watch live game. I constantly have to click the restore purchases for it to say you have no purchases. Then I have to relogin via the phone for it to work. Plus the playback constantly stops for some playback error. I used this app last year and had no issues, this year I don’t know what’s going on with this app. If I’m paying money then it should be working as it supposed too. Also what’s up with the local black out games. If I try and watch the Lakers or Clippers or a game on TNT or ESPN it blocked. What am I paying for then if I can’t see all the games? Plus it looks like the NBA wants me to pay twice to watch games ? Pay on this app and then on cable service to watch the NBA on ESPN and TNT, that’s ludicrous..Version: 120616.1

Disregards your notification preferencesI’ve tried working with their support team; however, there is no way to not receive solely personal team notifications. You WILL receive breaking news and nba general news — regardless of it being toggled on or off. This is frustrating when notifications come in at all times of the night (some at 1:30am) and for teams to whom you are not even following or subscribed. Again, tried working with tech support but after three straight weeks of multiple emails a day asking me to provide personal and regional IP addresses, app version numbers, uninstalling and reinstalling the app — I decided that it was simply not in their hands to decide/determine what notifications I would receive. No one was rude with tech support but spent over three weeks walking me through WILD remedies and ideas why I was getting breaking updates and general updates while being unsubscribed to them..Version: 120586

League Pass/Player StatsI usually don’t write a review for any app but I’ve had a continuous struggle with this app for a while with two main things that began to bother me. Most importantly watching games through league pass on this app is a big struggle as it works about 20% of the time while the other times it says the video is unavailable. Keep in mind this isn’t caused by blackouts as it gives the message for every game, even NBATV. I find that I have to try again in about 20 minutes or keep refreshing the app until it works. Secondly searching for players stats simple doesn’t exist. The only efficient way to find a player is to filter by team and select them. I was bewildered by this as it seems like a pretty easy thing to add that was in past versions of the app. Hopefully Lebron can complain about these two things and get a fix going..Version: 2007.4

Garbage AppIf I could give zero stars I would. If you plan on watching league pass on an Xbox don’t waste your money. Half the time full game streams aren’t available. The other half I’ll start the full stream only to be kicked out halfway through. When I go back to watch it the full game streams aren’t available. I’ve talked to support multiple times. Update the app (it’s updated) or take screenshots of the issues is their advice. How am I supposed to take a screenshot of getting kicked out of the full game stream? The phone app says I’m in the same market so I can’t watch the game for three days despite living hundreds of miles away. Absolute joke of an app. Can’t wait for the response apologizing about the bad experience and suggesting deleting and redownloading the app. Maybe give everyone who can’t use the app as advertised a refund and develop an app that works..Version: 120560

Pretty but not an improvementI hate that there’s no search or way to find players other than scrolling through the entire list of NBA players. How about at least an a-b-c on the right side? Especially during trade season, I want to look up players quickly & easily as they are added to my teams. I also hate the new player profile. I want to see height, weight, age, previous/college team, season stats on the first page, not click another button & then hunt through a bio to pick out what I was wondering. I’ll just google players in that case. The old layout was nearly perfect for looking up players. Stick with what works. I don’t like the new look of the standings, too much white space & not much to separate headings from teams plus so spread out. I’d like to see as many teams as possible on one screen. It’s the little things. Tighten it up. Maybe one tab for each conference instead of having to scroll through the eastern conference to get to the western..Version: 2007.2

Something is wrong with the appMore recently, I have noticed a problem with this app, where it doesn't send me any notifications at all. No score updates or anything. I keep going to settings and turning on all possible notifications, but then they automatically turn off the moment I exit the app. I know this because if I exit the app and go back on again, and go back to settings, notifications show up as being turned off again, despite me having turned it on just moments ago. This is a big and annoying problem that needs to be fixed ASAP. Update: I sent this review a few days ago, and I tried the solution that the Developer Response gave me, which was to delete the app and reinstall it. It didn't work. The notifications still automatically turn off every time I exit the app..Version: 111027

The updated app is no goodA number of reviews have already described the issues with the new app. The app crashes for me when I press the For You tab, AirPlay is flakey and requires the device to not lock, starting a stream is painful. I can’t figure out if I go into a game the stream starts on its own because the buffering / spinning symbol appears but it takes so long to appear that I just start pressing things. Have to wait until it starts streaming something before I can select which stream I want (eg 10 min condensed game). I have no idea where the 2 min game recaps are either. Previous app was so much quicker to do what I wanted and more intuitive. This one is “pretty” but just bad user experience and slow. Please read these reviews, start doing some better testing and acknowledge when you are going to fix these issues. I love the NBA league pass and have had it for years. It’s been rock solid until this app update..Version: 120544

New version is buggy!This new iteration of the NBA app is broken beyond a tolerable use. Closed captions won’t turn off, I often get random blackout messages mid game and skipping through a game is either tedious or just not possible. I really hope a fix comes soon!.Version: 120548

This new version is very glitchy and slow to load.Hi Team. This new version is very glitchy and slow to load. It also isn’t that user friendly. It takes so long to change between games and also to fast forward. I’ve had it freeze on me so many times or sometimes it just won’t play. I’ve updated my iPhone, iPad & Apple TV and it’s still the same. I did not have this problem on the old version. This new version should have been fully tested before the season started and not during. I also sometimes can’t watch live streams. Instead, it starts it from the beginning. I find the problem is when it automatically starts playing, it won’t let you adjust the settings after. There should be an option to choose which streaming network you prefer to watch and where in the game you would like to start watching before it actually plays. Before, it was so easy to choose between watching the live stream, watching the full game or watching a short or long highlight video. Now, these options are no longer available. Could you please fix this asap? I’m missing out on watching the beginning of this season. Thanks..Version: 120544

Why is it always breakingEvery single time I watch it on the TV app it breaks. It comes up with error codes. It goes back to the start of the broadcast. Please hire some people that know how to make an app because it’s the only one that has this issue and I’m sick of it. I just want to watch nba games and it goes back to the start of the broadcast mid game, comes up with error messages and crashes. My internet is fine and the app is updated. The problem is the technicians, as this was never an issue before Microsoft bought it. Please fix your app. I looked at other reviews and many other people who watch full games are having the same issues so do your job and fix the app or give back the ownership to whoever made it back when it was good 3-4 years ago.Version: 120638

NBA app sucksHonestly the nba app sucks. Its good to keep updated on information and watch regular season games but the app sucks. Any playoff games are not available if not located in USA. The all star games not available either or not for this region. Save your money tbh.Version: 120630

Looks better, but is much worseI don’t mind the new update as it makes the app look much better, however the functionality is much worse. This also seems consistent with the nba website. Firstly, logging into my nba account is far too difficult due to the constant freezing. I have to constantly close and reopen the app and webpage just so I can access my account. Secondly, the video player is much worse. I’ve been a league pass member for 3 years, and have always had problems streaming to chromecast. In the past, it would either play with no sound, audio would be delayed by a few seconds, or it just wouldn’t work at all. These days the chromecast option doesn’t even appear to be there. Furthermore, when I minimise the screen while watching via the app, the option to go full screen again does not appear unless I close the stream and reload it which is rather frustrating, especially during a close game! Finally, the stream in general can sometimes be laggy. This could be due to my internet, however I don’t experience any of these problems when streaming via other platforms. In conclusion, it’s a shame that I have to pay $40 a month for a subpar streaming service. If there was any other option for me to watch every nba game on, I would definitely take that up..Version: 120544

App not working in CanadaApp use to work loved it but now it’s saying can’t view because of the location since I’m in Canada ?.Version: 2007.4

A step in the right direction...I feel like the devs for this app have grand ideas that are either being bottlenecked or overridden by execs. I like the new UI, but it seems like it’s trying to glitz and glamor us when all we really want is access to data and analytics. The single item I used the most, written recaps of each game published by the Associated Press every night a few hours after the games end, seems to be missing in favor of video recaps. Call me a boomer but I don’t want to watch a video to know how a game unfolded. If I want to see a play or an injury or a highlight, I’ll go look for it elsewhere in the app. Overall, the app performs admirably on my iPhone XS, and seems to be less buggy overall, but there are clear issues that need to be addressed (why do I have to scroll through the entire league of players to access Westbrook’s stats?) and a more cohesive index of the plethora of content needs to be readily available on start-up. And PLEASE tell me whoever was responsible for copy-pasting the AP recaps wasn’t fired or deemed unnecessary; I’m not kidding when I say those recaps were 90% of the reason I open the app every morning. :/.Version: 2007.3

Can’t rotate landscapeAfter the most recent update, getting tired of the NBA platform in general, couldn’t login to my account earlier in the month which took a week for support to resolve, tried to stream last night’s game on web browser, it hogs cpu/memory to a staggering amount, locks up the browser and fundamentally doesn’t stream (plays 1 second, buffers for 20 - just the nba site, other streaming platforms fine, 350mb fibre connection etc), switched to iPad to try there, can’t rotate the screen so it’s essentially upside down so I can’t prop the iPad up to watch. The option to hide scores apparently isn’t synced across platforms (who knows why seems like pretty basic stuff), so after setting it twice in quick succession on the website and the iPad app, I’ve opened the iPhone app to have the game ruined anyway as the score is there front and center and the option to hides scores is of course disabled. Xbox app whilst recently updated was shocking for the longest time, development across the board just seems poor, constantly find myself frustrated just trying to fundamentally use the service I’m paying for (I don’t need surveys and fancy stats, I just want to watch the game and struggle to do that half the time lately) if I’m not wrestling with one ridiculous problem I’m finding another. Likely cancelling subscription..Version: 2007.5

Awful App that isn’t fit for purpose!My rating is actually zero stars! I’ve been an avid NBA subscriber for many years and have had few problems with their app over these years. This new version is not fit for purpose as it doesn’t work on Apple TV and is patchy at best on my iPad. I’m able to watch the free content on Apple TV however the moment I sign into my account a message states the data isn’t available and I can’t even view the free game recaps. I’ve uninstalled, reinstalled, reset etc but to no avail. The customer service is shocking and merely send a generic email with reset & reinstall suggestions! I’ll be requesting a full refund as the app and service are truly shocking..Version: 120544

Canadian DiscriminationI buy the league pass hoping to be able to watch games with my family, not to my surprise there’s no coverage for Canadians and we are cut off from most of the streams. Won’t be spending another dime on this service. This is one of the many reasons people end up watching pirates streams which is why you are loosing money, please take note of this and consider Canadians as we are an active fan base that deserves the same respect and privileges..Version: 120644

Closed captions bugHi there, I am unable to de select closed captions. When i enable or disable they are still coming up on screen. Please fix this issue.Version: 120538

Subscription errorEvery once in a while the app decides to take my rights of watching the live games and tell me to upgrade to watch, which is very annoying as I have spent $150 NZD for the yearly subscription and now I am not able to watch any live games. Very disappointing..Version: 120556

Wow can’t even watchMy favourite part of the app ,and even on pc, is paying for a subscription that is not even available in my area. Why make me pay when I cant even watch in my area. I don’t think its fair to scam people this way especially being a multibillionaire company. I legally pay for the subscription just like any other streaming apps but why is that the nba can’t even stream in my area… at least warn un before purchasing that we wont even be able to watch. Btw its 2024, so maybe its time to realize that you dont have to block certain area of the world on the app. Absolutely ridiculous and i really want my money back..Version: 120640

Did Microsoft develop this mess?Been using the NBA app for over 4 years now. Who ever developed the previous app, 5 stars to you. But whoever developed the new app, you guys are lucky App Store doesn’t have the option of negative rating. This is probably the worst app I’ve ever used. An absolute hell it terms of functionality and usability. 75% of the time, I get a red bar on top that says a random error has occurred. Why would a user want to see what errors are occurring on the back-end? Why would I want to know which JavaScript error occurred now? Streams on Apple TV crash on their own. Sometimes the app gets stuck and I need to restart it to make it work. Horizontal scrolling is an absolute mess and it tests my patience every single time. Overall the app looks beautiful but most users prefer usability over beauty. Front end 8/10 Back end 0/10 maybe even negative..Version: 120560

I hate this appEvery time I try to watch a game the quality is so pixelated I can’t watch it. It happens on every device I own and on many different wifi connections. I have reached out to support, they have no solution. Today I tried to buy a premium league pass subscription to watch playoff games and the purchase went through but it showed an error saying the account wasn’t linked or something and now I have to reach out to support to fix it. Every time I use this app there’s some problem. I really hate using the is app..Version: 120638

App has been ruined.Please do not send worthless platitudes, just fix the problems you have created with this app (that was never perfect, but at least did the basics well). Current issues I am experiencing are: - Unable to download games. Why? Was always a feature from day one & a basic feature in every other streaming app! - Chromecast support is awful. Constantly hangs/jumps, then resets to the beginning of the game when you go back into the app. Then no actual time on the bar at the bottom, so you have to guess where you were. So bad! - the GUI was never the best, but this feels like a step back. Takes much longer than necessary to access the broadcast you want. Plus, no way of watching quick highlights without being told what the score was. Ridiculous! I sincerely hope people are working on all these issues your customers are having & not just sending “sorry” messages..Version: 120546

Glitchy, depressing designI rarely go out of my way to rate apps negatively, but the NBA app devs and designers missed the the mark with this one. I don’t use the NBA app on my phone at all but on my Apple TV it essentially gets treated like a homepage. Last year’s design was user friendly, very easy to navigate, box scores were easy to read, and the design was pretty cool. With this new design I feel like I have to jump through hoops just to watch a game. If I select to watch a live game from the Home Screen, the app automatically pops up other live games and takes over the screen from the game that I already chose. It won’t allow me to scroll up to return to the game and the ‘menu’ button on the remote takes me out of the game completely. If I’m unable to watch a game because it is a black out game, instead of letting me read the viewing options, it just jumps straight to the list of highlights. It doesn’t allow me to scroll up to the top of the page at all. I can get over the design but please fix the bugs, guys. I’m not overly excited about spending $100+ for a buggy app..Version: 120540

It was good before but after the update it’s awfulI’ve been an avid user of the NBA app for 9 years now and I’ve never been as disappointed as I am with this app after the update. Scrolling through the app is an issue, since it’s jumpy and tends to freeze a few times. Watching games is also a terrible experience as it takes a few efforts before I actually get to view the game. This is also the case when I try to switch through games. It was great to use before with no issues, so I feel like this is just another example of attempting to fix something that wasn’t broken and made it worse..Version: 120544

NBA App UpdateCannot update, so its useless. It will not even open. Last year, I rated it a 4.5, but since I cannot use it now, it’s useless to me. There must be thousands of Apple devices like mine which are now unable to update, so hopefully NBA Apps will fix it, but I am not holding my breath. I have been updating and watching it for many years, so it’s a pity that they have excluded thousands of people from using it..Version: 120540

Broke a working appThe app used to be brilliant. Now it is terrible. Aside from the user interface being awful, and all the other issues people have already mentioned, my main issues with this app are: - Inability to download games for offline viewing. Supports response: “ This feature is not supported on the new NBA app at this time.” - inability to continue from where you left off viewing a game (app team - you heard of Netflix)? Instead I have to remember what minute I stopped watching the game and then fast forward to that the next time. This was a resolved issue with the previous app but since has been removed. Finally, and more about content than the app. The edits of the games have been terrible. For instance, a game winning buzzer beater at the end of a game will not now have a replay because the edited version just stops. Instead we get to watch crowd members dancing during time outs/breaks. Please fix this..Version: 120568.2

Many games are inaccessible or blacked outWith League Pass one would expect you can access all games in the season and also be able to split screen to watch multiple games at once on the app like you can online. Neither of these are true. You pay $100+ to only access a few games and can’t watch on split screen when multiple are playing at once. Would be much better if you actually had a pass to the whole league without blackouts of any games. Also, the AppleTV app constantly glitches out and audio goes to commercial sounds when the game is on causing a need to restart the app and the game. The games also switch views and have no consistency in what is being shown, sometimes it’s just a random upper level camera and other times it’s on court cameras during timeouts and halftime. Sometimes it starts showing you the halftime show then in the middle cuts out to an upper level camera and no audio. This is the worst app. Maybe worth mentioning this is the AppleTV version of the app but regardless it’s terrible..Version: 120634

Fix the whole thingQuite possibly the most badly run up in existence. So many problems throughout my year and a bit of having and paying for this app and seems like they don’t care or have any motivation to fix things. Streams sometimes don’t work too which is the main reason i got it so might as well just cancel and watch it on betting services like everyone else.Version: 120640

Why does a paid subscriber have to watch adverts?I have been a paid subscriber to NBA League Pass for for nearly 10 yrs. Can not fault it, have been a huge fan. However recently I now have to watch nearly 40s of advertisement videos/material before watching any past content like replays, highlights etc. I would have assumed a paid subscriber would negate advertising like this? However if this is now the NBA’s plan moving forward, I would imagine subscription fees to reduce for users like myself as they would be making quite a good deal of revenue with this new venture and strategy. Disappointing. Update: I did contact NBA support as suggested via the app, and after nearly a week no response. Adverts for profits over valuing their subscription paying customers it seems..Version: 120578

WAY behind other streaming appsI have no idea why this app has such a high rating. It is awful. I watch on both iPad and Apple TV and there are so many bugs it’s beyond frustrating. Far too many to even list here. It almost makes me want to get cable again..Version: 120636.1

Do not pay money thinking you’ll get to watch full gamesThis year’s new app is terrible. All the other comments about UI are true. I’ve subscribed for years, but this year they trim the full game replays so much that you miss any pregame talk, so you don’t hear last minute match ups, injury reports of line ups, how the two teams have done against one another in the past, etc. They also cut out replays, technical fouls, challenges, any discussion by the announcers about current happenings in the games. They cut off the last seconds (and sometimes minutes) of quarters. No half time. I have examples of every one of these claims. In the moment, when you’re into your game, it’s VERY frustrating. The whole game watching experience is thrown off. I’ve brought this up to tech support, and they just say they apologize for the inconvenience. The way I see it, they take your full payment, but don’t think they should give you full games..Version: 120550

They made it worse and now you have 30 sec adsFirst I bought the 2k edition that came with the league pass, so this review is geared toward my experience using this app my issue is with League Pass not just the App. So at the beginning everything was great, some games would not load on the app annoying right, but when you could watch a game you had a great view, if one stream wasn’t working you could switch streams. Now I have a very limited view of the game, And when I switch from the HORRIBLE mosaic view BAM!!! 30 second ad, which now your missing clutch plays or what have you, additionally they still cut to breaks during the stream so why must we view an ad for a service we paid for so that we can catch every game possible 🤦🏽‍♂️. I feel scammed quite frankly, I will not be renewing and quite frankly a waste of time. Just pay for the sports package on tv literally no benefit to the app other than being able to watch the game at work or traveling. Again my issue is primarily with the League pass Service. 0 stars……also they created fake reviews if you look at the most recent reviews you’ll see the truth..Version: 120550

Very disappointing changes from last yearI’ve been a league pass season subscriber for the last 6 years in a row and have very rarely had issues with watching games on multiple devices such as my phone, TV and laptop. However this year I’ve been plagued by many issues which are a direct result of the app design itself and nothing to do with anything on my end. Some issues include: - Closed captions appear on screen at all times while trying to watch a game and there is no way I can get them to stop appearing. - There is no option for me to change the bitrate/stream quality. This has been removed from last year for no apparent reason - On iPhone Max I cannot pinch to zoom and extend the video to full screen. Again I was able to do this last season and it baffles me why I cannot do it this year - Have also had issues with chromecasting stream to TV, issues that I did not have at any time in the last 6 years. I’m pretty annoyed to be honest, despite some flaws in the broadcasting over recent years I never had any issues with the app itself working, but this season is a completely different story. Basic things better be fixed big time before the regular season starts or I will be cancelling and demanding a refund for this poor product..Version: 120538

Error, Id:SOURCE_HLS_STREAM_ERROR, auto: undefinedI have this app downloaded on my PS5 and I’m constantly having issues with it. The amount of times I’ve tried to uninstall and reinstall just to fix it is ridiculous. Whilst watching a game, it will often just freeze and come up with this error message when you try and reload the game. No matter what I do, it doesn’t seem to fix it. On top of that, it quite often decides to just go back to the main menu mid game and you have to try and sign in again, quite often just sitting there loading and does nothing. This app used to be awesome, now it’s so buggy and filled with ads even though you pay for the pass. No options to report issues inside the app or even contact for help.Version: 120578

New UpdateThis is really disappointing compared to the other version - cannot turn off subtitles and sometimes display in the middle of the screen, download function has gone, a lot of new stream options but missing the one that removes ads and breaks, home / away stream isn’t always correct, can’t navigate away from the app or the Apple play drops. Very poor if you are paying for season pass. Hoping all of the updates fix these glitches Update 26/10 I’ve given this a few more weeks to settle down but this is still really poor. The subtitles issue has been fixed however the other problems above still remain when you airplay and now if you pause for longer than a few seconds the airplay drops and you need to restart the app multiple times. Chrome is also completely unwatchable and constantly buffers. This would be ok if this was a free app and free to stream but when you are paying £130 it’s unacceptable.Version: 120544

Microsoft ruins nba experienceSince Microsoft has taken over the app, the app is just horrible. Paying a lot for game league pass. Now on top you have to watch Microsoft adds. Slap in the face: the whole experience. As much as I’d love to keep watching lebron. I’m so over this app, ruining it completely.Version: 120640

Ad walls for paying customers; landscape onlyThe amount of ads in this app is insane. I’m a paying customer. Show me ads during commercial breaks. Also known as ad breaks. I just sat through a 90 second ad to begin a stream and then a 120 second ad just to make the screen bigger. During play. There should not be ads during play EVER. There should not be ads when switching between games. I paid to watch the games. Generally, it is ludicrous that the app only works on landscape and the different tabs are garbage. Like when I open the app and it’s just garbage or when I go to the “watch” tab and it’s also garbage. Then I mercifully realize I have to go to “games” in order to WATCH the games I paid for, AFTER ADS. I used the NHL app last year and now ESPN and those apps deliver programming on demand without interrupting or ad-walling during play. And work vertically. This app experience is terrible and I feel it unlikely I will be a repeat customer..Version: 111124

Why is it crashing constantlyApp crashes more often then Windows 98.Version: 120630

Find another way to watch NBA because this app is very badDaily asking to log-in to see the games, crashing, even when logged in and have subscription asking to upgrade to see games it’s actually unbelievable, years ago was a really good app nowadays it’s not.Version: 120578

Would give 5 stars, but…As I said in the heading, I would give 5 stars, instead I’ve dropped it to 3 due to one major factor. Like many others I use my chromecast to watch the games on my TV… but every time I do, after about 20 minutes it stalls and “loading” appears. And won’t disappear unless I disconnect the casting, and reconnect it. Which takes a little effort and missing of game time. Sometimes the audio is also not in sync with the video. It does not do this when watching directly from my phone or iPad. Only when casting. I have hardwired the chromecast to my router, I have reset it, I have tested with casting other apps which all work fine. So elimination clearly shows it’s this app. Please please PLEASE fix this..Version: 111124

2022 NOT GOOD AT ALLThis year the app has been kicked me out every 5 minutes. Also it does not save my no spoilers setting each time I open it, looks “nice” but works aweful..Version: 120540

My first App Store reviewCongratulations! This has to be a genius level scam. You charge a subscription fee and then block all of my teams games. Wow... just wow! The amazing team that developed this app must have had some crazy brainstorming sessions. “Hmm... what can we do to drive away our paying customer base. Let’s release an app that doesn’t work properly. Yup that should do the trick!” Great job you guys. Give yourselves a pat on the back because this fantastic new update is causing me to cancel my NBA league pass subscription. You disabled the ability to use a VPN and for some dumb reason you also disabled the mirror/airplay function. Who the heck wants to watch a game on their phone after paying for a premium subscription. If I’m paying for the service I should have the option to either watch on my phone or on my tv. But none of that matters because now that I can’t use a VPN, I can no longer watch home or away games because they are all blacked out. So what’s the point in paying for a service that you blocked all access to. The answer is none..Version: 2007.4

This app is one of the worst ever I won’t be subscribing again next yearThis app is one of the worst ever I won’t be subscribing again next year. I’m paying for a service I can hardly ever use! Mobile, iPad, Xbox all don’t work properly. Games cut out constantly giving errors and this is only when your lucky enough that the game actually starts playing at all! The worst part is there no alternative to watch games back here in the UK so this is going to be the end of watching basketball for me and others I know because this is a waste of time and money!.Version: 120586

Horrible, horrible, horribleI subscribe to Nuggets streams. Let’s start with the fact the app doesn’t work. On iPhone, you cannot see any game stats at all. As a basketball fan, that’s part of the fan experience but the app developers don’t see that as important. I am also logged out all the time and there are other buggy things like that. Now, let’s move on to app support. I’ve registered my concerns about a few bugs and have waited patiently for the box score to reappear but this is how it works: - they ask you for detail on your concern and you spend time explaining it. - they then ask you to ensure that you have the latest app by asking you to deletes, reinstall and restart your phone. - you then message and say that nothing has changed. - you get a different app support person who asks you to reinstall and ensure that you have the latest version. - you then explain that you’ve done that. - you get told that they recognise the problem and that their app support is working on it. - this has been going since at least the beginning of the season.Version: 120558

Problem with signing upAlthough everything is smooth and simple the sign up option doesn’t work, it says the password can’t be input because it doesn’t meet the requirements. Then it won’t let me create the account because of the password.Version: 120610

Spoilers everywhereSo as a viewer from Europe, I decided to get NBA pass for when I can’t stay up late at night and want to catch up on what I missed the day after. I’m not a fan of spoilers so once I purchased the pass I made sure to hide the scores. The problem the app has on all platforms is that when you load it up, there will be a picture of the game you want to watch spoiler free and in big writing you’ll have something like “Lakers beat the Warriors and head to the playoffs” I don’t like the idea of having to cover my eyes when I launch the app and don’t think that’s something I should have to do. And if I continue to have moments like this, then I won’t be renewing my membership for very long as I can find other ways of watching the games. I’m give the app 2 stars because it is great how it works, but the layout is dreadful and just needs a bit of thought out into it..Version: 110513

Streaming is garbage nowA couple of years ago the streaming quality on this app was very good. But over the last two seasons the quality has dropped alarmingly, to the point where I just don't bother. You used to be able to download games which meant they would play perfectly but that's too convinient so let's get rid of that feature. Every single other streaming app on my iPad is flawless.....flawless! Then there's this garbage app with its constant freezing, changing video quality to something resembling a broadcast from a Russian spaceship in the 1950's! I mean if the quality is so bad you can't even tell what is going on why even have that quality as an option!?!?!?!?! The support is also terrible just assuming it's my internet all the time. Of course, everything else is perfect except the NBA app but my internet is the issue. Will not be giving them any more money..Version: 120636.1

Can it be 0 stars???Payed 20 dollars a an app where I assume I can watch all nba games live no matter what but can only watch a handful of horrible games like charlotte hornets and brooklyn nets. Wanted to watch the only decent game on tonight knicks vs Boston and of course it’s blocked on the app cos ya greedy money hungry rat dogs want to leech money off everyone … Dare I mention there’s 5 ads to sit through every 2minutes on a PAAAAAYYYEDDDDD APPPPPP.Version: 120630

ScamNowhere does the app say games don’t work in canada. what a fraud..Version: 120640

Horrible horrible horribleLiving in a small town this app is a total rip off. DO NOT PURCHASE!!! You will be subject to ridiculous blackout terms regardless. I paid for premium package at 279$ and can’t watch my team play if they are playing against the blazers, warriors or kings even though I’m over 5 hours away from all those teams by car. Local blackoout my left foot! Imagine them blackingnout the sizers, nets, Celtics and knocks if I lived in day jersey city. Tried to get a refund but as I paid through Appletv I cannot. Feel cheated and ripped off. Were I able to open a class action suit against rural bias I would, but alas we’re not all millionaires. NBA is responsible regardless of what they claim. It’s their league. Their games. Their contracts. So unbelievably dissatisfied with this service. Contact me NBA. You have my info. What a total rip off. Can’t watch my team in over 15% of their games even though I paid for “All games. All teams” If I could give zero stars I would..Version: 111027

Doesn’t even cast to chrome properlyApp doesn’t cast properly to chrome today it just gets worse day by day. Constantly stalling , very jittery like you have poor bandwidth. AVOID. 12/10 Still having problems casting from iOS to chrome. Buffers unnecessarily and struggles to cast at all particularly around 06:00 uk time. Persistent subtitles also. 13/10 I have the latest app but still issues with casting and subtitles. On the eve of the nba season this isn’t good enough. Seriously thinking about cancelling my subscription 15/10 casting from iOS to chrome still buffers but it has got better over the last week. It’s taken me 4 hours to watch Boston v Raptors due to dropping connection restarting and buffering. Also subtitles still prevalent across all games when casting 18/10 reinstalled app started to cast to chrome no subtitles….brilliant…..4 minutes into the 76’s v Boston started buffering and 404 errors resulting in disconnection from chrome. Tried 3 times to cast, fine for around the same length of time before I start seeing problems with buffering and disconnecting from casting..Version: 120544

If there was no stars I’d rate this as that.URGENT UPDATE NEEDED Across all of my devices using wifi or using mobile data the streams do not work 80% of the time. The stream starts from the start on a live game and will not go to live. Sometimes if you change to a different stream it works but most of the time the only way to watch a game is to delete the whole app and re-download it. Being over 200mb it isn’t great using 10gb of data over the month just purely downloading the app due to not being able to watch any games. I have an iPhone 13 PRO MAX an iPad Air and an iPhone 10 all having same problems. Please fix, has happened ever since this seasons preseason started it is infuriating..Version: 120618

Great when it's workingI have used the NBA app to stream games for years and never experienced the issues I'm currently having. I use a brand new apple tv device and an iPhone 13 pro max for watching games. The apple tv device logs you out of your TV provider every time you get out of the app and stops streaming completely. I try to log back in from my phone or computer and it doesn't work. I have to remove the app, reinstall it and go through the entire setup process for it to work. The next day the same exact problem occurs. I got sick of that process so I'll just stream it from my phone and airplay it to my TV. It will stream for a short time and crash. All I get is a blank screen and have to restart the process again. Please get this bug fixed because I can't be the only person experiencing the same issue..Version: 120550

Please fix the software as soon as possibleIt’s very disappointing that we have paid for the NBA subscription but can’t watch the games on our tablet/iPhone via this application. I can now only watch the games on my laptop which is not so convenient. 1/4 of the NBA season has already passed while this application still can’t be fixed?!.Version: 120550

0/5NBA is a billon dollar company and their IT is worth 2$. They charge top dollar for a subscription for absolutely rubbish. I have extremely strong and fast internet connection, never misses a beat with anything else. But the NBA apps is horrible on everything device it’s used on. There are days where it won’t stream any games due to play back error, if lucky enough to connect to a stream it drops out constantly. It glitches and freezes all devices it’s used on. Have to sign in every 2nd or 3rd day. The sound from the menu over laps with the game sounds/commentary when you first start streaming a game. The stats and line ups don’t update efficiently. Please invest more $ into your IT NBA! Waste of money and I will never purchased a NBA subscription again!.Version: 120636

Horrible qualityYou guys need to fix this app with the video quality I’m not normally one to complain but it’s the bad I paid 25 dollars for nothing the video quality is unwatchable please fix this or give me a refund I’ve only had the app for 10 minute's.Version: 120636

Watch every game live, yeah right!Unbelievable have a full nba league pass account and now the app says. “ This game is not available LIVE on NBA League Pass because it is being broadcast on a channel in your local market. Subscribers can listen live or watch 3 days after the game.” What a way to let the customers down 👎.Version: 120580

Fine on the phone but the AppleTV side is a messApp works great on the phone, no issues at all. 👍 On the AppleTV though, it’s a buggy mess. Biggest issue is that nearly every time the app starts it auto plays a stream. If you navigate to another section of the app, the audio for the auto played stream continues, even if you play something else. You end up with the stream you want to watch playing with both audio tracks overlapping in the background. It’s massively frustrating as there’s no obvious way to fix it. Force closing the app and restarting it often takes you back to the same condition. Also, the app is generally really buggy. It crashes a lot and will randomly log you out of your NBA account..Version: 120624

Sort it outWe all paid good money for access to NBA games and we’re getting a shoddy service that makes it very difficult and sometimes impossible to do so. I’ve just tried watching the lakers game and when I select “watch full game” it only shows me 10 minutes of highlights. I want to watch the full game so why can’t I? The hide score option does hide the scores on the game tiles, but what’s the point of that setting when you have headlines telling us the result of the games plastered all over the home page. I might not know the score of the game but I know that Donovan Mitchell had 38 points and the Cavs won, so that’s for that almost pointless feature. The old app was great, but this new one is seriously lacking in usability and it’s like the developers didn’t put any thought into the user experience. If you want to know what to do, just look at how the old app worked and do that..Version: 120544

New app needs de-buggingGenerally, as a U.K. fan, I adore my Game Pass and the app. However the updated version for 2022 are making streams glitchy / stop-start in app and AirPlay to TV impossible. On the AirPlay point, is there a reason the NBA app is nowhere near as integrated into Smart TVs as the NFL app? What I’d give to not have to AirPlay!! UPDATE: I reinstalled the app as advised and it’s made no difference. I cannot even play a game on my phone - cannot get through a quarter either on my phone or AirPlaying to my smart TV or Apple TV box. I’ve not been able to stream any game in full. What am I paying the subscription for. Massively disappointing. The app needs fixing ASAP..Version: 120544

Different layout glitchesWhen scrolling through the ‘box score” screen the page suddenly returns to the top and it makes it extremely annoying. Otherwise a good app..Version: 1908.1

Would rate zero if that was possibleSo much worse than the old app. On Xbox it flat out doesn’t work, on iPhone it doesn’t stream, buttons are too small and have less options than in past years, chrome casting is unwatchable. Not a connection issue as literally every other streaming service is perfect in 4K every time. But not this rubbish. How is it possible to take something that worked and completely destroy it? The app doesn’t need to look pretty, it just needs to work. It could be in black and white for all I care, I just want to watch basketball. And this app, whose sole reason for existence should be to facilitate that, actually makes it near impossible. Good work nba, good work Microsoft. Way to grow your brand. Not..Version: 120546

League Pass Is Trash This Season.The developers know the quality is far worse this year than previous years and for them to state that it’s reimagined and improved is a slap in the face to customers like me who have diligently auto-renewed their subscription for going on 10 years. Not even a week into the season and I’m going through the channels to get a refund. It’s actually turned me off the game I love. Thanks NBA. P.s. you’re lucky the app store keeps all the ratings from past years when the quality was worth top dollar, because I guarantee since the start of the season when customers realise they’ve been duped, the rating would go from 4 1/2 stars to 2 stars maximum. 👎🏽.Version: 120544

Only response to bugs is have you tried reinstalling? Really?I have submitted feedback and so have many others and the only response please uninstall and reinstall. Well doesn’t help, can’t cast, can’t watch on my phone, can’t put it on Apple TV without constant subtitles (that are out of time) or it being buggy as hell. Come on, respect your consumers and have a look at what is wrong and let us know when we can expect something to be done about it. Poor form for two of the MOST profitable companies in the world to put such garbage out in a partnership. Microsoft literally have TEST tools to validate this software development…. Seriously disappointed. Issues are still persisting…..Version: 120542

Unable to access box scoreBox score works on the iPad version of the app but not on the iPhone. Restarted iPhone reinstalled app same issue.Version: 120558

UnreliableI can’t believe that a league’s app consistently has as much incorrect information as the NBA app. During the regular season, it was the last to update standings and with as many races as there were in the NBA, especially for the No. 1 seed in the west, it’s insane to me that every other outlet can update right away but this app can’t. We’re in the playoffs now so I check it daily for updates. I can’t count how many times it’s had wrong game times, wrong channels, etc. On multiple occasions it’ll say that a series is playing game 6 and the teams are tied 2-2. That tells me it’s not a lag in updating, someone (or someones) is REALLY bad at keeping the information up-to-date. I always come to this app first because it’s easier to get to what I need to vs ESPN but since I can’t rely on the information to be accurate, I end up going to ESPN anyway to confirm the information is correct. I’m deleting it. Someone should lose their job if they’re this bad at it..Version: 120642

A very bad experience for the moneyI use the app on two AppleTVs, on my laptop and on my phone. I constantly get logged out on my AppleTVs and need to pull my phone out to log in again. Over the last couple of weeks I’ve been getting a lot of network errors (on otherwise good and stable network connection) when playback would just stop without any option to resume. The option to download games on the phone has been taken away a few years ago, which makes it impossible to watch games on flights or train trips. Similarly, the feature that remembered the position of the playback and allowed me to jump in at the same point where I had stopped watching previously, on the same or on a different device, has also been taken away. At the same time, the prices increased, there’s no option anymore to just pay for games of a single team. Overall, a bad experience, especially for the money, and it has been consistently deteriorating over the years. I live in London and don’t have access to the NBC Live App or any other US national or local tv apps that stream games, so the NBA App is my only option, unless I want to watch games live on UK tv in the middle of the night. It seems like really nowadays the only reasonable option for many people is to use VPNs..Version: 120634

NBANever loads quick even when I have wifi.Version: 120642

Missing Basic FunctionsAfter sending an email to support and getting no help, I’m hoping a review may get a better response. I am stunned that I have to ask for this, but wouldn’t you think if the app crashed that you would be able to pickup where you left off or at least be able to fast forward. Who wants to have to fast forward 10 seconds at a time when the app crashes at half time. I tried using the app on my iPhone and using the time bar to fast forward but that did not work - just kept starting over. Am I missing how to do this? If the app didn’t crash on my phone or Apple TV every game, it might not matter as much. I am on the latest versions of iOS and the NBA app - before the developers ask and tell me that should resolve my issues..Version: 120618

App only good if you pay NBA directly.I pay for league pass though my cable provider and year after year I have issues with the app. If I want to watch any game this season I have to press the watch button over 6 times before it will let me watch the game. I am greeted with an error message that says the video can not be played. I pay through my provider because I usually watch at home but traveling with the app I may as well not try. I have friends that pay NBA direct and they have no issues with the app at all. I wonder why? It’s beyond frustrating that the app or their ecosystem hasn’t been more well integrated for those who use a cable provider. You are still getting paid please fix this. It’s Beyond frustrating especially for a loyal consumer of your product. I can imagine there are quite a few others with my issue. This would mark the 4 year with the same issue. Also I understand that you have blackout issues but is there no way to integrate local network sign in so that I don’t have to leave league pass app?.Version: 2007.4

GarbageThis app is junk. You’d think with all that money the nba has they could afford a decent team to make an app that works consistently..Version: 120618

A lot of bugs in the new version.When watching a game on my iPhone, I can’t turn off the close captions. Pushing the “cc” button does nothing. Also, if you rotate your screen into portrait then back to landscape, you get left with some UI at the bottom of the screen (which contains two tabs with the team names on them) Wish there was a feature to have scores hidden but to be able to quickly see the score of a game that you’re not interested in watching (e.g by long pressing on a game it could show you the score). Also, why are there ads? I’m paying for league pass, surely that should mean I don’t have to look at ads in the UI.Version: 120538

Subtitles won’t go awayThis latest update has made the changes as expected in the description, however there are subtitles that appear in big block letters that just ruins the viewing experience. The CC button does nothing… I’ve been subscribing to league pass for a number of years and unless they fix this issue, I’ll really think twice about re-subscribing..Version: 120538

Garbage AppThe app is terrible. Shuts down constantly, throws error messages in your face. And yes I have the latest version! Honestly with the amount of bad reviews this app has you’d think they would have fixed it..Version: 120622

I Would Give Zero Stars If I Could!The NBA season has been up and running for weeks and despite constant complaints from basketball fans and users this app is still awful. The developers have took something that worked last season and ruined it. My first issue is that despite paying for a subscription and having reported the matter several times to NBA Support I am still unable to watch a game through my Apple TV box. The app opens and all images are there (at times with unwanted spoilers despite having results hidden which is another downgrade on this app from previously) However select to watch any game live or on demand and you get the error message stating that the data is missing. So I then stream from my phone to the tv which is a lottery as to how well it works. The only reliable way of watching the game is on my phone and I did not pay the price to watch on a small screen. Once watching a game on demand the editing is abysmal. Then throw in the subtitles running across the screen that it is a lottery whether you can get rid of. And before I get the same copy and paste developer response that I see constantly here please be aware I have already reported the matter repeatedly to NBA Support, my app is the latest version, my internet is reliable and fast, I have cleared every cookie etc, I have deleted, reinstalled and logged back into the app on all platforms. The error is with your product which worked just fine last season!.Version: 120550

The new app is worse than the previous 😔Really disappointed in the new app unfortunately. The UX is much worse than before. I preferred the app as it was before, more simplistic maybe but far easier to use and navigate. This one is a real pain now, when you want to access the box score the game is starting automatically which makes the page real slow… Understanding the manipulation just to get to chose the features broadcast is really bad and don’t work all the time. But I think the worst of the worst is really the Apple TV app which became an absolute garbage very hard to use 😔 I hope you’ll be able to fix and improve it fast, thanks 😊.Version: 120546

Get rid of the ads and get design team equal to engineersIt’s just getting worse. Cherry on top is this debacle of not letting the paying customers to watch the game with a wrong message “the game is broadcasted on a local channel” - when there is no local broadcast. What will you do to correct your mistake? Also - your ads still break the app. Get rid of them Ok, the new partnership with microsoft is there, but you put all the focus on the backend, whilst completely forgot what you should be all about - customer experience. This app is a result when engineers take over, but still far from finished product. 1. Performance - terribly slow and unresponsive, airplay function is bad 2. Ads - stop it. You don’t need this revenue, remove this target from your product team. Your app is a utility, yes it has content, but it is very different engagement, you don’t run a news site or channel that lives off ads. Or at very least you could give a decency to your paying members to not see the ads 4. Box score - always been a pain point for this app, with or without MS. Laggy, inaccurate, data missing, forget about flipping to landscape mode, and now throw in auto play content and ads - it’s one of the worst app user experiences made. Just please get more customer centric, design background leadership to make this product truly worthy of nba.Version: 120580

Frustrating and buggyDespite the frequent updates, the app is still plagued by problems and is a worse product then we had a few years ago. Try to switch audio streams and you often get the old and new audio playing over each other. Exit the game and the original audio is still playing. Start watching a completely different game and the original audio from the first game is still playing! If you can successfully switch the audio, it usually takes you back to the start of the game. We used to get a full box score for every game, now we just get cut down stats for the players on the court. Even then, the whole game pauses when you bring up the stats. Surely a full box score is the bare minimum for a sports app. This is the most expensive app I have and also by far the worst performing. Surely the NBA can do better? Watching (or trying to) on an Apple TV..Version: 120616

Less Features- Getting WorseRead the recent comments as of Oct 2023 they are quite poor! We work and live in Asia and have had League Pass- Australia primarily using Apple TV and IPad combo for a few years now but the quality and the basics are getting worse. Problem starts with the terrible streaming quality, extremely slow and likely to crash. We would download games and cast them to the tv just to improve the video quality and reliability; however the offline download seems to have disappeared… casting was spotty at times, but managed. Looking for another work around. Season just started and won’t be able to stand the blocky, stuttering for an entire season. If you live anywhere but the states you should probably avoid the NBA app- league pass until the offline games is reinstated and streaming quality is vastly improved. Love the NBA for its progress, updating the rules, in season tournament idea; constantly trying to improve the game. Put the same effort into the app and League Pass..Version: 120614

SpoilersDoesnt matter sometimes if you turn off spoilers. Some of the random popup messages will spoil games for you anyway.Version: 120644

STOP TURNING A BLIND EYEFree Hong Kong.Version: 2006.1

Worked fine til recentlyAm now getting constant error messages that don’t allow me to watch any games and quality of video is up and down even with stable internet connections.Version: 120636.1

How does this app run worse and worse each seasonGenuinely the most frustrating app i have on my phone, the scores aint updating, streams switch commentary channel at will, crashes and bugs galore. unacceptable for a paid service by a brand this large, get it together..Version: 120614

Awful ExperienceCouldn’t watch games and can’t cancel subscription. Instructions on how to cancel subscriptions are extremely vague and unnecessary..Version: 120401

Given how much money they make the app should not be as crappy as it isIf I try to look at stats, I can’t even scroll over half the time to see the plus minus or whatever is not showing up on the screen. Watching video, it does hiccup a lot more than I would expect and many times. I have to exit the app and get back into it when I’m trying to start a stream because it just does not load up. The content that is their lives much to be desired in terms of being informative to me, and then the packaged manner that is efficient. And this is just a general complaint about the NBA televising policies: getting into bed with major cable companies at the cost of the fan. I cannot even watch my favorite basketball team in my area (BKN NETS) because it is due to greed and monopoly. Seeing a Nets game is the MAIN focus of my basketball viewership. The only way to see it is to get a cable package which is very either Verizon or Comcast. The YES network also complicit. The user interface overall is not the worst I have ever seen but given the resource the NBA has at its disposal… the quality and design of it is pathetic. I’m pretty sure this entire comment will be disregarded and not make an ounce of difference. Whoever wants to watch basketball doesn’t really have much choice. An idea that is very good in terms of watching a game is to have an option where the commentary is just turned off. I don’t know why it isn’t a thing yet. -end diatribe.Version: 120566

App is pure garbageSometimes it takes 17 attempts to load up a players’ page to see his stats, other times it takes 1 but a solid 300 seconds for the page to load and on a very, very rare occasion, it opens up the page I’m a normal timeframe of 0-5 seconds like normal apps do. Other times you click on a players’ page and click on stats and it takes you to a list of all NBA players rather than the actual players’ stats page you just clicked for. A truly abysmal and excruciatingly frustrating app to try to explore..Version: 120634

Decent!I don’t like that I have to pay to watch basketball and even after that, my region cannot access the game? Seems redundant in my option to having to pay for this streaming service.. Besides that, it’s a very nice app and has easy navigation for what you’re wanting to do.Version: 120628

Awful updateThe app has removed the ability to download games for offline viewing which I just cannot believe. No explanation that I can find for why, so if you want to watch NBA on the go or on the train for example then you need to have perfect reception and a mobile contract with unlimited data allowances. This lack of flexibility has ruined my ability to watch and to keep up to date with my favourite team so I have cancelled my League Pass subscription. Even when trying to get along with the app by way of streaming there is, as others have reviewed recently, terrible issues with freezing and crashes. What a total mess they have made of it..Version: 120544

Terrible Update - Fix it Now Please !!!!!Can no longer use my Apple TV 3.0 which is my main viewing Apple TV. When the app does work , the video eventually falls out of sync with the sound. The app struggles to mirror or cast reliably. Chromecast doesn’t work. When the App does work, when you skip ahead or rewind gameplay it is slow and cumbersome (I have tested my internet speed and this is not the issue). You are forced to update the app in order to watch games and if it is this buggy and crappy why would I want to? Fix it immediately!! As a paying customer this is unacceptable!! I just want to watch games again. I wouldn’t even rate this one star but I have to. Overall, A very frustrating, bug-ridden app that has serious reliability issues. It worked best in 2017 and has been downhill ever since..Version: 120544

So sooo bad !!!The new app is terrible. So laggy!! Performance of the app is so bad. Does not load quickly. Can’t choose a stream without loading the preselected game first. The video randomly pause 5 minutes in each game for some reason. The editing of games is terrible, cuts out shots that LEADS INTO timeouts. Leaving in the halftime shows. If want to watch a game Live and join midway through a game, the video starts from the BEGINNING and you have to click LIVE which the app might lag. This is the worst iteration of this app in the last 10 years. Borderline unusable !!!.Version: 120544

MicrosoftApp was awesome for several years and now sucks starting this season. Drop Microsoft..Version: 120538

Totally uselessBased in the UK, the app last year was buggy but we did manage to watch some games on it. This year we can’t watch a thing, constant error messages games don’t load so no playback at all. Have been on to support repeatedly.. updated the app, reinstalled it, cleared the cache, totally up to date ipad and always the same error.. nothing helps and we just get the same messages about how they’re really bothered and I should log out and log in again. Totally had enough now.. they took our money for the whole year and we’ve got nothing for it.. total con! Am now off to message them yet again because funnily enough latest update has had no effect! I want a refund now this is totally unusable.Version: 120554

NBA league pass is terribleI am extremely disappointed with NBA league pass. I paid $120 so that I could watch the Warriors games this season and I have been blocked from watching a large amount of them so far. When I made the decision to subscribe to NBA league pass I calculated how many warriors games I would be able to watch outside of the ones aired on tnt, ESPN, nba tv etc. Since paying for the subscription though, the NBA has decided to change many of the games to NBA TV after the fact. I cannot for the life of me figure out how to watch these games. If there was a way to rent a single game, I would pay for it. I am not going to subscribe to NBA Tv in addition to league pass, that is ridiculous. Why wouldn’t NBA tv be available for league pass subscribers?? I don’t even know how to watch NBA TV games as there is no app for it and they are not available on the nba app. I have been a subscriber to league pass for a number of years but this year is unacceptable how many games they have changed after the fact to NBA TV. There has been at least six changed so far. I don’t see myself subscribing again in the future if the games I paid for are not available whenever the league decides..Version: 111124

Multitude of issuesReplays are heavily pixelated and often don’t load or stop working mid game which takes about 20 minutes or so to get working again Live games cast poorly as they’re laggy, slow and crash which makes them not worthwhile watching on a TV. What’s the point in my subscription? I’ve loved the NBA for the past 20 years and thought this would help satisfy my craving but just leaves me irritated.Version: 120624

New version of the app is a downgradeFirst off - I used the old version of the app every day during the season for a couple of years now, watching 1-2 games each time. It was definitely in need of a bit of a face lift but it worked every time I went to use it. The new app is complete garbage, bad UX design, lots of error messages, completely broken on Apple TV, Chromecast feature doesn’t work anymore, stuttering in video playback - you name any feature, it’s worse than the old app. I really hope the team are hard at work fixing it because paying a £15 monthly premium to access league pass I expect it to actually work when I want to use it, the experience this preseason has been terrible and when contacting their support via Twitter DM I was told to check the list of supported devices (all my devices are on the list of supported devices!) which was a complete waste of time. I hope the product team reads the feedback on twitter from customers because I’m not the only one and it really has been poor - please fix the app, it’s a vital part of the experience for international fans and it’s currently in a state of complete ruin..Version: 120540

Don’t buy league passI use this app to access my league pass, which is garbage. You can’t use a VPN, and they are admittedly selling your information to 3rd parties. You can’t ask NBA to stop selling your information—instead they instruct you to contact every single one of their “partners” separately (which is many) and I guess ask them to stop buying your information? And even if you buy league pass, you can’t watch games that are on NBA TV or blacked out because of local broadcasts. So if you actually want to watch all of your teams’ games, you have to pay for cable, pay for NBA TV, and league pass. If they were smart, they would make this whole thing simpler for the people they are asking to pay them. UPDATE: the “developer response” or lack thereof only reinforces my criticisms. They’re selling your email address to third parties who will spam you. NBA TV blackouts have nothing to do with local broadcasting contracts. One thing you can do to make the app better (aside from selling my information) is make it work with airplay—any time I try to AirPlay, it takes me dozens of tries before it actually works. Other apps are airplaying, but when I try with this app, it acts like it’s doing something and then just goes back to the Home Screen after a few seconds. After 20 minutes or so of repeatedly trying, you might get lucky and get it to work..Version: 120129

The score still show in the video even with hide score onHey Good app but as I’m in the UK I watch most games on repeat, on the new app even when you switch hide scores on the score still show up in the recap of the videos at the top in white when they start playing., this did not happen on the old app pls pls can you fix this and I’ll change to 5 stars! ⭐️ To teh developer responses I had yesterday saying to me am I on teh latest update yes I am and the issue still persists with score showing on recaps pls pls fix this it ruining my seasons and all my friends have the same issue!!!!!!.Version: 120544


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