NBA: Live Games & Scores App Negative ReviewsNBA MEDIA VENTURES, LLC

NBA: Live Games & Scores Negative Reviews

4.67675 star

Total 202 Negative Reviews

NBA: Live Games & Scores App Complaints & User Negative Comments 2023

NBA: Live Games & Scores app received 202 complaints, negative comments and reviews by users. Have you ever had a bad experience using NBA: Live Games & Scores? Can you share your negative thoughts about nba: live games & scores?

Please wait! NBA: Live Games & Scores Facebook comments loading...

NBA: Live Games & Scores for Negative User Reviews

Waste of moneyToo many bugs. Drops the stream then gives playback error 4-71-2001:source error and you can’t watch the game. Tried clearing the cache. Deleted the app and redownloaded it. Still same play back error. Happened on two separate occasions. Plus, you can not watch games that are broadcast on tv until they game is over. Regretting buying the league pass now..Version: 120616.2

Utter trashGreat they’ve decided to redesign the app. Not so great, they’ve partnered with Microsoft. They seemed to have forgotten the fundamental user expectations: - stream games seamlessly with the ability to cast to tv and other devices - this is so buggy, it’s almost unwatchable. - provide a simple interface that minimises clicks - I still can’t locate how to watch a game recap. To watch a game, I’ve got to click down several layers to choose what I want. “Watch this game > wait for it to start, then select “Featured Streams” > select alternative and wait for viewing to restart - I’ve selected hide scores, which means I DONT WANT TO SEE SCORES ANYWHERE! Why are you showing me game headlines with score lines on the default “For You” page? - your Ratings & Review score is a flat out lie. Sort by most recent and you’ll see - adding all these new features to enhance the user experience is completely wasted if you can’t even watch a game - users do not want to see ads on a paid service - I’d rate this a zero if I could If I were a developer, I’d be embarrassed to be associated with this..Version: 120544

The new app is worse than the previous 😔Really disappointed in the new app unfortunately. The UX is much worse than before. I preferred the app as it was before, more simplistic maybe but far easier to use and navigate. This one is a real pain now, when you want to access the box score the game is starting automatically which makes the page real slow… Understanding the manipulation just to get to chose the features broadcast is really bad and don’t work all the time. But I think the worst of the worst is really the Apple TV app which became an absolute garbage very hard to use 😔 I hope you’ll be able to fix and improve it fast, thanks 😊.Version: 120546

Frustrating and buggyDespite the frequent updates, the app is still plagued by problems and is a worse product then we had a few years ago. Try to switch audio streams and you often get the old and new audio playing over each other. Exit the game and the original audio is still playing. Start watching a completely different game and the original audio from the first game is still playing! If you can successfully switch the audio, it usually takes you back to the start of the game. We used to get a full box score for every game, now we just get cut down stats for the players on the court. Even then, the whole game pauses when you bring up the stats. Surely a full box score is the bare minimum for a sports app. This is the most expensive app I have and also by far the worst performing. Surely the NBA can do better? Watching (or trying to) on an Apple TV..Version: 120616

NBA league pass is terribleI am extremely disappointed with NBA league pass. I paid $120 so that I could watch the Warriors games this season and I have been blocked from watching a large amount of them so far. When I made the decision to subscribe to NBA league pass I calculated how many warriors games I would be able to watch outside of the ones aired on tnt, ESPN, nba tv etc. Since paying for the subscription though, the NBA has decided to change many of the games to NBA TV after the fact. I cannot for the life of me figure out how to watch these games. If there was a way to rent a single game, I would pay for it. I am not going to subscribe to NBA Tv in addition to league pass, that is ridiculous. Why wouldn’t NBA tv be available for league pass subscribers?? I don’t even know how to watch NBA TV games as there is no app for it and they are not available on the nba app. I have been a subscriber to league pass for a number of years but this year is unacceptable how many games they have changed after the fact to NBA TV. There has been at least six changed so far. I don’t see myself subscribing again in the future if the games I paid for are not available whenever the league decides..Version: 111124

This app is one of the worst ever I won’t be subscribing again next yearThis app is one of the worst ever I won’t be subscribing again next year. I’m paying for a service I can hardly ever use! Mobile, iPad, Xbox all don’t work properly. Games cut out constantly giving errors and this is only when your lucky enough that the game actually starts playing at all! The worst part is there no alternative to watch games back here in the UK so this is going to be the end of watching basketball for me and others I know because this is a waste of time and money!.Version: 120586

Never loadsThis app is literally trash, it never loads games, 5 min delay in updates, no video with audio. NBA is worth 90 billion but can’t make a good app wiiiiild. Look at the nba app man, so depressing man.Version: 120614

Layout is nice but AirPlay support is awful!I love the refreshed visuals and layout of the app, which definitely makes it easier to navigate all of the content included in my League Pass subscription. However, my biggest issue surrounds AirPlay and my inability to stream games to my TV without my phone remaining in the NBA app. As soon as I leave the app or I lock my phone the stream pauses and cannot be started again, which was a non issue on previous versions of this app. I’m hoping that a fix is in the works because I have gone through all possible troubleshooting to try and address the issue but I think it’s a problem within the app that stops it from functioning correctly with AirPlay devices. As streaming from my phone to my TV is a significant point of the app, it’s super disappointing. If this was fixed the app would be a 5/5!.Version: 120544

Only response to bugs is have you tried reinstalling? Really?I have submitted feedback and so have many others and the only response please uninstall and reinstall. Well doesn’t help, can’t cast, can’t watch on my phone, can’t put it on Apple TV without constant subtitles (that are out of time) or it being buggy as hell. Come on, respect your consumers and have a look at what is wrong and let us know when we can expect something to be done about it. Poor form for two of the MOST profitable companies in the world to put such garbage out in a partnership. Microsoft literally have TEST tools to validate this software development…. Seriously disappointed. Issues are still persisting…..Version: 120542

Great when it's workingI have used the NBA app to stream games for years and never experienced the issues I'm currently having. I use a brand new apple tv device and an iPhone 13 pro max for watching games. The apple tv device logs you out of your TV provider every time you get out of the app and stops streaming completely. I try to log back in from my phone or computer and it doesn't work. I have to remove the app, reinstall it and go through the entire setup process for it to work. The next day the same exact problem occurs. I got sick of that process so I'll just stream it from my phone and airplay it to my TV. It will stream for a short time and crash. All I get is a blank screen and have to restart the process again. Please get this bug fixed because I can't be the only person experiencing the same issue..Version: 120550

Subtitles won’t go awayThis latest update has made the changes as expected in the description, however there are subtitles that appear in big block letters that just ruins the viewing experience. The CC button does nothing… I’ve been subscribing to league pass for a number of years and unless they fix this issue, I’ll really think twice about re-subscribing..Version: 120538

Can’t view BoxscoresWhen I click to see a games boxscore the streaming window goes full screen. I think the app is probably good but I can’t even view box scores in it so largely useless..Version: 120538

Good, but I miss the old layoutHear me out, this new update is mostly good. The Stories feature is really nifty, the videos play without trouble, and it’s easy to access content and interviews from the league. But the thing I used the old app for the most was checking box scores of games the next morning. And that’s my issue. This is my main complaint: When looking at the box scores, I find it really difficult to digest any of the stats. There is a ton of white space spreading everything apart, making it impossible to get a full box score without scrolling and swiping multiple times. There are also no separation lines drawn between categories or players. The box score viewer is clunky, I’ve accidentally swiped it down and hidden it a dozen times when I meant to swipe right to see stats like BLK and FGA. The old box scores seemed to be sorted by position, but now it’s sorted by minutes played. That tends to confuse my brain while quickly flipping through the games to see how players did. I would like an option to choose how to sort. I’d like to see the box score feature become more streamlined and like the old app in that manner. Overall, it’s a great app. I hope this feedback can be used..Version: 2007.3

So sooo bad !!!The new app is terrible. So laggy!! Performance of the app is so bad. Does not load quickly. Can’t choose a stream without loading the preselected game first. The video randomly pause 5 minutes in each game for some reason. The editing of games is terrible, cuts out shots that LEADS INTO timeouts. Leaving in the halftime shows. If want to watch a game Live and join midway through a game, the video starts from the BEGINNING and you have to click LIVE which the app might lag. This is the worst iteration of this app in the last 10 years. Borderline unusable !!!.Version: 120544

Go back to the old appThe new version of the app we get this year is full of unnecessary features. All I want is to watch games without annoying pop-ups and having to click through pointless menus. Also, the annotations are super annoying as you can’t easily turn them off from within the app. Stop asking for location data and other analytics. I pay you to watch games, not for you to try and get my life’s story. If things get worse, I may have to resort to other means of watching games..Version: 120538

Closed Captions Stuck OnCan’t toggle with the CC button. Same problem as reported by others. Otherwise the app is fine. Not the best layout. Why is the watch now button so tiny in the games details page ? Should be THE button!.Version: 120538

Paid for NBA League Pass, doesn’t work across multiple apps liveHave tried to watch multiple games from the app on my mobile and from the app on Apple TV. Neither work consistently. Have taken the time to confirm login details, uninstall, reinstall, confirm internet connection. Everything setup correctly, just poor low quality apps. In the middle of the game, they will cut to adds, skip around and have unwatchable playback. I have never been able to watch an entire live game with the app working correctly and it always causes me to just turn it off. Have had this happen multiple times now and finally upset enough to leave a negative review because I’ve had such a bad experience. Super disappointing specifically when it is extremely hard to justify the expense. Will never make this mistake again and will look into paying for NBC Sports app or any other alternative in the future. Buyer beware, these apps don’t work and you can’t watch the games in real time without issues. Update 4/5/21 - Submitted request to troubleshoot issues per comment to response. Will report back if anything comes of it..Version: 2007.8

Garbage AppIf I could give zero stars I would. If you plan on watching league pass on an Xbox don’t waste your money. Half the time full game streams aren’t available. The other half I’ll start the full stream only to be kicked out halfway through. When I go back to watch it the full game streams aren’t available. I’ve talked to support multiple times. Update the app (it’s updated) or take screenshots of the issues is their advice. How am I supposed to take a screenshot of getting kicked out of the full game stream? The phone app says I’m in the same market so I can’t watch the game for three days despite living hundreds of miles away. Absolute joke of an app. Can’t wait for the response apologizing about the bad experience and suggesting deleting and redownloading the app. Maybe give everyone who can’t use the app as advertised a refund and develop an app that works..Version: 120560

Less Features- Getting WorseRead the recent comments as of Oct 2023 they are quite poor! We work and live in Asia and have had League Pass- Australia primarily using Apple TV and IPad combo for a few years now but the quality and the basics are getting worse. Problem starts with the terrible streaming quality, extremely slow and likely to crash. We would download games and cast them to the tv just to improve the video quality and reliability; however the offline download seems to have disappeared… casting was spotty at times, but managed. Looking for another work around. Season just started and won’t be able to stand the blocky, stuttering for an entire season. If you live anywhere but the states you should probably avoid the NBA app- league pass until the offline games is reinstated and streaming quality is vastly improved. Love the NBA for its progress, updating the rules, in season tournament idea; constantly trying to improve the game. Put the same effort into the app and League Pass..Version: 120614

SubtitlesSubtitles are now on screen how do you turn them off won’t let me play back games Old app was way better.Version: 120538

Ads are infuriatingThere are constant app-specific ads that block live game action on League Pass. Every time you start watching a game, 30-75 seconds of ads. Switch feeds? More ads. Just watching the game? Don’t worry, the app will leave the game to show you a 30-second ad while your team is making a run. Plus, there are lots of technical issues that interrupt your feed, and you have to watch more ads every time you restart it. I just spent 10 minutes trying to cast to my TV with airplay. Not only did it never work, but I spent about 7 of those 10 minutes with ads playing instead of basketball. I’m paying for the ability to watch NBA games, but the app is preempting live game action in favor of an ad. That would be unacceptable even for a free, ad-supported service. It is beyond the pale for a paid service..Version: 120302

Recent changes make the app really inconsistent?I don’t know what changed in the last month, but it’s become so difficult to scroll through players stats when looking at the games. It often doesn’t let me scroll all the way across to see FG%, PF’s, TO’s etc. additionally it doesn’t easily let me scroll downward either to see more than 5-6 players who have played in a game. Also, why would you reset the screen rotation, to normal portrait when the phone is upside down? If the game is being watched in landscape, whilst also being on the top-side screen facing downward, the app simply just resets to portrait mode (normal side up) - which then becomes upside down. The example would be lying in bed, lying on my side watching the game in landscape, and also the top of my phone being upside down, and the app forces the game to rotate to normal portrait mode - so annoying!.Version: 1908.1

Paid but Can’t PlayI didn’t want to write something bad about league but it seems like they don’t care about their customers I was charged for auto renewal without any warning but was fine since i love watching the nba. When i tried watching pre season games, it kept telling me that i need to pay subscription. I checked my bank account and confirmed that I have been charged. I asked for help with their chat support but they keep me going around in circles. Some even lied to me just to get rid of me. One agent said i cant watch pre season games and would be alright when the season starts. I have given them all my information many times but no one seems to know what to do. They said that it’s been passed to Tier 2 but still not resolved , then no communication. If you don’t chat with them, they won’t follow up your problem. It’s been 15 days now and still can’t watch any games. I wanted to watch the opening games but still nba is saying I need to pay subscription. Causing me a lot of mental stress. Literally talked to more than 15 chat support agents but no solution. Big company but terrible service. I give up..Version: 120544

GarbageThis app is junk. You’d think with all that money the nba has they could afford a decent team to make an app that works consistently..Version: 120618

Doesn’t even cast to chrome properlyApp doesn’t cast properly to chrome today it just gets worse day by day. Constantly stalling , very jittery like you have poor bandwidth. AVOID. 12/10 Still having problems casting from iOS to chrome. Buffers unnecessarily and struggles to cast at all particularly around 06:00 uk time. Persistent subtitles also. 13/10 I have the latest app but still issues with casting and subtitles. On the eve of the nba season this isn’t good enough. Seriously thinking about cancelling my subscription 15/10 casting from iOS to chrome still buffers but it has got better over the last week. It’s taken me 4 hours to watch Boston v Raptors due to dropping connection restarting and buffering. Also subtitles still prevalent across all games when casting 18/10 reinstalled app started to cast to chrome no subtitles….brilliant…..4 minutes into the 76’s v Boston started buffering and 404 errors resulting in disconnection from chrome. Tried 3 times to cast, fine for around the same length of time before I start seeing problems with buffering and disconnecting from casting..Version: 120544

Chromecast, AirPlay and Xbox app are in shamblesNba apps on my phone and Xbox are having constant issues. All I can find is vanilla posts from support team that refer to trouble shooting where I can’t find the answers I need. These problems shouldn’t last more than a couple of days and it feels like the nba just want to take my money every year and not make any effort to enhance the experience of being a fan. I pay for league pass because I love this game and want to watch it all the time but the user experience I have is consistently awful. Please do something to address this you have untapped funding and resources and should be motivated to provide the best user experience and it really comes across like the company doesn’t care about it at all..Version: 120544

Who the hell keeps messing with this appThis app was fine, every time there’s an update it asks me to sign in? I’m signed in at the top! Then asks me to choose which subscription I want to purchase but no option to choose my already purchased account. Whoever is getting paid to mess with this app is ruining the experience. I’ve tried everything to watch a and even choosing to repurchase and then it says you have already purchased but no option to continue with my already signed in account. This is a joke. Stop messing with something that worked fine. If it’s not broken don’t fix it!.Version: 120578

Chromecast IssuesI am taking the one star i gave you back!! we are almost twenty games into the season.. TWENTY GAMES! You have done nothing to solve the chromecast skipping issue… yet you pump market bs down our throats with every update! Please respond with the exact progress you are making on casting from iphone to chromecast., at least acknowledge that with all your bs marketing updates, you missed this basic and vital component that worked WITHOUT AN ISSUE in the last app. Is this an actual priority to be fixed, be honest about that so i can at least look into a refund, i can not be seriously paying my subscription to be just watching it on an iphone screen.. bs NBA!! BS Microsoft!!.Version: 120548

New version is buggy!This new iteration of the NBA app is broken beyond a tolerable use. Closed captions won’t turn off, I often get random blackout messages mid game and skipping through a game is either tedious or just not possible. I really hope a fix comes soon!.Version: 120548

Can’t rotate landscapeAfter the most recent update, getting tired of the NBA platform in general, couldn’t login to my account earlier in the month which took a week for support to resolve, tried to stream last night’s game on web browser, it hogs cpu/memory to a staggering amount, locks up the browser and fundamentally doesn’t stream (plays 1 second, buffers for 20 - just the nba site, other streaming platforms fine, 350mb fibre connection etc), switched to iPad to try there, can’t rotate the screen so it’s essentially upside down so I can’t prop the iPad up to watch. The option to hide scores apparently isn’t synced across platforms (who knows why seems like pretty basic stuff), so after setting it twice in quick succession on the website and the iPad app, I’ve opened the iPhone app to have the game ruined anyway as the score is there front and center and the option to hides scores is of course disabled. Xbox app whilst recently updated was shocking for the longest time, development across the board just seems poor, constantly find myself frustrated just trying to fundamentally use the service I’m paying for (I don’t need surveys and fancy stats, I just want to watch the game and struggle to do that half the time lately) if I’m not wrestling with one ridiculous problem I’m finding another. Likely cancelling subscription..Version: 2007.5

Notifications and spoilers brokenHave used this app for years, the current version has ruined multiple games for me these playoffs and is beyond frustrating. Firstly the notifications the app sends now spoil the results of games, but what's more frustrating is that the app continues to send these notifications even though they are disabled. While watching game 5 of Bucks Heat on delay of about 15 minutes and with notifications disabled, I had a notification with the final result of the game pop over my screen.. Since then I've had the results of other games I planned to watch on delay sent to me (again with notifications disabled in app). I've had to disable all NBA notifications at the ios level to deal with this which is never a good sign. Furthermore, the in app graphics/headlines spoil the results of games even with "hide scores" enabled, such as today when I got "curry 50 point masterclass seals game 7" when I opened the app on ipad to watch that game... Actively ruining the fan experience, this is a broken app until this is resolved.Version: 120582

New app needs de-buggingGenerally, as a U.K. fan, I adore my Game Pass and the app. However the updated version for 2022 are making streams glitchy / stop-start in app and AirPlay to TV impossible. On the AirPlay point, is there a reason the NBA app is nowhere near as integrated into Smart TVs as the NFL app? What I’d give to not have to AirPlay!! UPDATE: I reinstalled the app as advised and it’s made no difference. I cannot even play a game on my phone - cannot get through a quarter either on my phone or AirPlaying to my smart TV or Apple TV box. I’ve not been able to stream any game in full. What am I paying the subscription for. Massively disappointing. The app needs fixing ASAP..Version: 120544

Good and the badLeague pass is amazing….if you live outside Canada but thats another can of worms. Overall, league pass subscription is awesome great. The NBA app however……. Has to be one of the worst optimized apps in app store history. Using the desktop version is great though I will say that. Please just put more time and energy into making this a more optimized app..Version: 120614

Terrible Update - Fix it Now Please !!!!!Can no longer use my Apple TV 3.0 which is my main viewing Apple TV. When the app does work , the video eventually falls out of sync with the sound. The app struggles to mirror or cast reliably. Chromecast doesn’t work. When the App does work, when you skip ahead or rewind gameplay it is slow and cumbersome (I have tested my internet speed and this is not the issue). You are forced to update the app in order to watch games and if it is this buggy and crappy why would I want to? Fix it immediately!! As a paying customer this is unacceptable!! I just want to watch games again. I wouldn’t even rate this one star but I have to. Overall, A very frustrating, bug-ridden app that has serious reliability issues. It worked best in 2017 and has been downhill ever since..Version: 120544

Subscription Options BadNo options to change subscription if you want to. Example, initially thought would only want 8 games then I wanted to make it All Teams / month instead. And APP don’t have that option. Have to wait for subscription to expire which is stupid.Version: 111124

So much better… but. (DEVS READ)Things I like: Most importantly, video playback just works consistently this year. You can now watch from the beginning without having to wait hours after the game ends to watch. THANK YOU! I love that when you hide scores, the game plays from the beginning instead of live. The dot next to a players name indicating they’re in the game is a nice touch. Much better overall than last year. NEEDS FIXED: Box scores are buggy. When you try to scroll, it takes multiple touches & also resets to the left. Box scores should be the main tab instead of summary. I have to click it every time & never look at summary unless I want to see the score by quarter. (which should be in the box score tab anyway) It’s really annoying clicking on each game & it auto playing before you can do anything. Standings should have a pull to refresh. I have to close the app to update them. There are game spoilers on the “for you” page even with “hide scores” on. It would be cool if there was a way to hide scores before the app fully opens. I have to cover my screen & hope I don’t see the score when I want to watch a game that already started or is over. I can’t pause when ads are playing sometimes..Version: 120548

It was good before but after the update it’s awfulI’ve been an avid user of the NBA app for 9 years now and I’ve never been as disappointed as I am with this app after the update. Scrolling through the app is an issue, since it’s jumpy and tends to freeze a few times. Watching games is also a terrible experience as it takes a few efforts before I actually get to view the game. This is also the case when I try to switch through games. It was great to use before with no issues, so I feel like this is just another example of attempting to fix something that wasn’t broken and made it worse..Version: 120544

TerribleHave league pass and it’s almost unwatchable. I have tried on multiple devices, wifi and tvs. It buffers regularly or even freezes. And often the commentary isn’t synced..Version: 120401

Complete scamIm living in canada and i cant see the game live why pay 150$ to check ended game complete scam they should at least tell you that you will not be able to see every game because of your location.Version: 120616.1

Second Review This Season… It’s Gotten WorseI have to leave a second review, because this is flat out ridiculous now. It’s somehow gotten worse. Before it was the struggle to connect and when I could it would stutter every 20secs or games weren’t edited or just something. Now I can’t even watch a single game without getting an error, whether it’s a past game or live the same issue occurs. It just won’t load anything. Can’t even look at the box score of game properly without it being unresponsive. Then I tweet the League Pass Support for help, literally get no response. I paid over £100 for the season for what seems to be no reason. Funny thing is I know if I ask for my money back they won’t reimburse me, even though they’ve essentially sold a false product. It was fine how it was before… but this season it’s straight up horrible If I could give 0 stars I would, 1 star is far too generous.Version: 120564.1

Very glitchyCould be great but it’s very glitchy. Now that it’s brought to us by Microsoft, and this is the best they got in 2022, maybe find another developer.Version: 120546

Ad walls for paying customers; landscape onlyThe amount of ads in this app is insane. I’m a paying customer. Show me ads during commercial breaks. Also known as ad breaks. I just sat through a 90 second ad to begin a stream and then a 120 second ad just to make the screen bigger. During play. There should not be ads during play EVER. There should not be ads when switching between games. I paid to watch the games. Generally, it is ludicrous that the app only works on landscape and the different tabs are garbage. Like when I open the app and it’s just garbage or when I go to the “watch” tab and it’s also garbage. Then I mercifully realize I have to go to “games” in order to WATCH the games I paid for, AFTER ADS. I used the NHL app last year and now ESPN and those apps deliver programming on demand without interrupting or ad-walling during play. And work vertically. This app experience is terrible and I feel it unlikely I will be a repeat customer..Version: 111124

MicrosoftApp was awesome for several years and now sucks starting this season. Drop Microsoft..Version: 120538

New app removed access to content I pay forWith this new app from Microsoft I can’t access any of my League Pass content I paid for. The app asks for location settings, then even when granted says that it can’t determine my location to determine blackouts. Despite having a paid membership, trying to watch anything gives me an error and a prompt to subscribe. Completely useless currently, and I can’t watch the content I’ve paid for. So far support have been unable to help through email either. Zero stars. Update: I’ve done all this and no difference. I’m signed in and says I have an active subscription, then refuses to allow me to watch any League Pass or NBA TV content..Version: 120532

This app is an embarrassment to the NBAThere is no way it should be this bad with chrome cast. App crashes all the time. Way too many bugs - can’t believe how much we pay for league pass when they can’t make it run smoothly at all..Version: 120564

Given how much money they make the app should not be as crappy as it isIf I try to look at stats, I can’t even scroll over half the time to see the plus minus or whatever is not showing up on the screen. Watching video, it does hiccup a lot more than I would expect and many times. I have to exit the app and get back into it when I’m trying to start a stream because it just does not load up. The content that is their lives much to be desired in terms of being informative to me, and then the packaged manner that is efficient. And this is just a general complaint about the NBA televising policies: getting into bed with major cable companies at the cost of the fan. I cannot even watch my favorite basketball team in my area (BKN NETS) because it is due to greed and monopoly. Seeing a Nets game is the MAIN focus of my basketball viewership. The only way to see it is to get a cable package which is very either Verizon or Comcast. The YES network also complicit. The user interface overall is not the worst I have ever seen but given the resource the NBA has at its disposal… the quality and design of it is pathetic. I’m pretty sure this entire comment will be disregarded and not make an ounce of difference. Whoever wants to watch basketball doesn’t really have much choice. An idea that is very good in terms of watching a game is to have an option where the commentary is just turned off. I don’t know why it isn’t a thing yet. -end diatribe.Version: 120566

Used to be one of the best sports appsThe previous version of this app used to be one of the best out of all the sports I follow. Unfortunately this no longer seems to be the case due to video play back errors, auto playing highlights rather than the full game coverage and the developers appear to have removed the ability to download replays. This is terrible for me as I tend to watch while sitting on public transport where signal can be poor. Really disappointed with this and hope the issues are sorted before Friday..Version: 120536

UpdateI have really enjoyed this app over the last couple of years but the new update is terrible compared to what it was. Every single stream is really low quality and not enjoyable to watch and I can’t get the box scores for games as the screen doesn’t work when I click on box score. I am only able to watch games when I turn my phone sideways, and the games never go from live, they always go back to the very start. Can these things please be fixed as I have paid a lot of money to be able to view and watch basketball games! Thank you.Version: 120544

Glitchy, depressing designI rarely go out of my way to rate apps negatively, but the NBA app devs and designers missed the the mark with this one. I don’t use the NBA app on my phone at all but on my Apple TV it essentially gets treated like a homepage. Last year’s design was user friendly, very easy to navigate, box scores were easy to read, and the design was pretty cool. With this new design I feel like I have to jump through hoops just to watch a game. If I select to watch a live game from the Home Screen, the app automatically pops up other live games and takes over the screen from the game that I already chose. It won’t allow me to scroll up to return to the game and the ‘menu’ button on the remote takes me out of the game completely. If I’m unable to watch a game because it is a black out game, instead of letting me read the viewing options, it just jumps straight to the list of highlights. It doesn’t allow me to scroll up to the top of the page at all. I can get over the design but please fix the bugs, guys. I’m not overly excited about spending $100+ for a buggy app..Version: 120540

Would rate zero if that was possibleSo much worse than the old app. On Xbox it flat out doesn’t work, on iPhone it doesn’t stream, buttons are too small and have less options than in past years, chrome casting is unwatchable. Not a connection issue as literally every other streaming service is perfect in 4K every time. But not this rubbish. How is it possible to take something that worked and completely destroy it? The app doesn’t need to look pretty, it just needs to work. It could be in black and white for all I care, I just want to watch basketball. And this app, whose sole reason for existence should be to facilitate that, actually makes it near impossible. Good work nba, good work Microsoft. Way to grow your brand. Not..Version: 120546

Recent update is confusingI always loved the nba app and my ability to keep up to date with news and watch live games on it through league pass. Every now and again, the app goes through a big update that changes the design and some functionalities. This last update though has lead to some weird issues such as subtitles always showing up when I’m trying to watch a game even when I don’t have them selected, not being able to scroll through games because unloaded ads are making it confusing and jumpy and there’s a couple other things that are mentioned in other reviews. I expect this stuff will be fixed though, then my rating goes back up to 5 star..Version: 120540

Overall ok, but needs a lot of work.Specifically the player profiles. There should be no reason why I click on a player’s name to find out their info and only their picture and one small line of their current stats shows up and the rest is a random ad + huge list of random NBA videos. I liked the old way where it gave you all of their information: height, age, DOB, school, career stats + current stats. etc. I have to click on Advanced Stats, then find their “Profile”. There is nothing “Advanced Stat” about their height and DOB. I should be able to see that information on the first page. I understand putting their advanced stats on a separate page, but there shouldn’t be a 1 inch section dedicated to their whole profile and the rest is an ad and videos . The second biggest thing is searching for a player. Scrolling through an entire list of 400+ NBA players is exhausting..Version: 2007.3

HorrendousThis is now my third review of the year. I was hoping it would improve. The latest update states “an improved NBA league pass experience” and it’s simply anything but. Error messages are becoming more frequent, couldn’t watch my teams game in the UK this week until 2 days later. Wake up five hours after the game finishes and only viewing options are home condensed and all possessions. Full versions rarely available, and when they are they are edited so poorly. Last season this app was brilliant. Fans pay a lot of money for this and the service has been utterly shocking. You will lose fans and subscribers - how can you still be getting it so wrong?.Version: 120564.1

Is good……when it worksSo, I’m in two kinds whilst writing this. Reason being, that when it works it’s absolutely awesome to be able to catch up on games and highlights and NBATV etc. However, more often than not, it is sooooo frustrating. I’ve lost count of the number of times that when I want to watch a catch up game that it just displays some error message. Now it does this on both my iPhone and my Samsung smart TV which is hardlined broadband so it is nothing to do with steaming. The subscription is expensive and I recently had an email stating that next years price was nearly triple this years. So I won’t be renewing as it is expensive as it is and frequently doesn’t deliver on service provision. Really frustrating as trying to access NBA in the UK, this is the only way. For the money they want, they need to sort out the issues..Version: 120562

Doesn’t work anymoreSo far this new app is useless, buggy and a major step back. Games just crash on iPad and Apple TV. They better iron this out in the next 2 weeks before the season starts or there will be a lot of unhappy customers asking for refunds!.Version: 120538

So many issues with the new app.When I cast to my chrome cast the playback glitches every 5 seconds and is impossible to watch. This didn’t used to happen on the previous version of the app. Also, when I exit from a recorded game and then re-enter it, the playback position is lost and it starts from the beginning. Again, this didn’t happen on the old version. I’ve tried using the app on multiple devices and still getting the same issues. Please could you look into this and fix them in the next update?.Version: 120548

Does not workApp just simply does not work. Trying to watch via Apple AirPlay or Chromecast and both will just disconnect within 15 minutes of a game and the app crashes. No point restarting the app because connecting and trying again just involves the same heartbreak. Waste of time and waste of money for a league pass subscription that I can’t even get to halftime of a game. Contacted support and their response was a generic uninstall then install reply, which I did, and nothing changed. I have a tiny feeling this has nothing to do with my devices (tried multiple) and everything to do with this terrible app..Version: 120614

Unbelievably badWith 2 days left of the season and after constant emails before pre-season, during Preseason, during the start of the season, at Christmas and in the new year, the powers that be decide to do another update when everything is important for playoff Seedings. Couldn’t watch any games at all on the 2nd to last day as it said I needed to purchase the games, then on the final day I manage to START watching a game but as soon as it goes to a game break the App now does ads for either League Pass (which is ridiculous as if you’re watching the game you already have league pass!) or NBA Auctions. Whatever ad they show doesn’t allow you back into the game. So we’ll and truly ruined the whole season of NBA for me now. Leave the app alone when it works! I’ve probably only seen about 30% of the games and content that I’ve paid for this year, had to buy a new Roku box because one of the updates meant that the sound no longer synced with my working box from the last few seasons. Just the most tedious and frustrating service I’ve ever had and no matter what, it’s always “log out, log in, check for updates, unplug your router…” All of those things never matter. The app is the worst it’s ever been - I’ve had league pass for at least 10 years and yet this is the first year that I’ve had more than one issue. Ruined the game for me.Version: 120578

Nba IDNever keeps me logged in, always have to type my details in. Even if I want to go from one game to another it logs me out. Drives me crazy.Version: 120544

Terrible UIIt seems the nba app team forgot the reason an app exists in the first place, to display information to a user. There are so many icons and graphics, it’s impossible for your eye to focus and settle in one place. Why does each piece of information need to look like a basketball card? I say this as a developer, please tell the pms and designers that it’s ok to not use every visual element invented. You don’t get extra points for using them all. If you just scroll down to the stories section, you can see a prime example of the problems. Each story has the word “new” graphic on it, a stylized basketball card design with graphic text of all colors, font weights and sizes. Even if the graphic text was important, it’s impossible to read. Just look at the one labeled “New York Legacies” for “A Conversation with Julius Randle”. The actual information that I need to read is only 15% of the “card”. And that is being generous..Version: 120550

Constantly have to validate subscriptionJust started the subscription at the beginning of the season. I have it on my phone and Apple TV. Every time I try and watch it on Apple TV It says subscribe to watch live game. I constantly have to click the restore purchases for it to say you have no purchases. Then I have to relogin via the phone for it to work. Plus the playback constantly stops for some playback error. I used this app last year and had no issues, this year I don’t know what’s going on with this app. If I’m paying money then it should be working as it supposed too. Also what’s up with the local black out games. If I try and watch the Lakers or Clippers or a game on TNT or ESPN it blocked. What am I paying for then if I can’t see all the games? Plus it looks like the NBA wants me to pay twice to watch games ? Pay on this app and then on cable service to watch the NBA on ESPN and TNT, that’s ludicrous..Version: 120616.1

A lot of bugs in the new version.When watching a game on my iPhone, I can’t turn off the close captions. Pushing the “cc” button does nothing. Also, if you rotate your screen into portrait then back to landscape, you get left with some UI at the bottom of the screen (which contains two tabs with the team names on them) Wish there was a feature to have scores hidden but to be able to quickly see the score of a game that you’re not interested in watching (e.g by long pressing on a game it could show you the score). Also, why are there ads? I’m paying for league pass, surely that should mean I don’t have to look at ads in the UI.Version: 120538

Wish the didn’t “update” the AppAs a visually impaired person this App has been fantastic. For ten bucks a year I can listen to any game, regardless of which region I’m in, on the schedule live. All you had to do was click on the App, click on games and click listen live. Also, if I needed help, someone responded quick and was helpful. This year, the message was to “remain patient”. There seemed to be zero curiosity to understand the frustration. Then came this year. Took me 20 minutes of going through the labyrinth to figure out the new pathway which includes going to my profile, then the broadcast schedule, clicking listen and then unmuting the game you’re trying to listen to. Then the broadcast I was listening to was skipping every few minutes. The help support had zilch for audio issue and email response told me to “remain patient”. There seemed to be zero curiosity to understand the frustration. It’s like the person who designed wanted to have more laborious steps. The new update has more snazz but way more challenging to navigate. Maybe it’s better for viewing individuals now and I guess that’s where the money is. I used to encourage friends to join up because it was super easy and satisfying. Now, it’s just frustrating so I canceled..Version: 120544

Awful App that isn’t fit for purpose!My rating is actually zero stars! I’ve been an avid NBA subscriber for many years and have had few problems with their app over these years. This new version is not fit for purpose as it doesn’t work on Apple TV and is patchy at best on my iPad. I’m able to watch the free content on Apple TV however the moment I sign into my account a message states the data isn’t available and I can’t even view the free game recaps. I’ve uninstalled, reinstalled, reset etc but to no avail. The customer service is shocking and merely send a generic email with reset & reinstall suggestions! I’ll be requesting a full refund as the app and service are truly shocking..Version: 120544

Something is wrong with the appMore recently, I have noticed a problem with this app, where it doesn't send me any notifications at all. No score updates or anything. I keep going to settings and turning on all possible notifications, but then they automatically turn off the moment I exit the app. I know this because if I exit the app and go back on again, and go back to settings, notifications show up as being turned off again, despite me having turned it on just moments ago. This is a big and annoying problem that needs to be fixed ASAP. Update: I sent this review a few days ago, and I tried the solution that the Developer Response gave me, which was to delete the app and reinstall it. It didn't work. The notifications still automatically turn off every time I exit the app..Version: 111027

Fix the basicsVery buggy app, regular error screens, shifting video from horizontal to vertical takes ages to adjust, battery consumption is insane. Once you exit a video screen, it doesn’t get you back to the same moment, you have to scroll. Also, I am not seeing an option to upload games to watch offline or on the move. What a joke for Microsoft to sponsor this )) Apart from fixing the basics, a few suggestions: - pls include the VODs of full versions of the analytics programs, now only short videos are available; - pls include video timecodes to be able to jump to particular moments in VODs..Version: 120584

Game recap doesn’t workThis app is so frustrating, I can’t even watch game recaps. NBA app is trash..Version: 120614

Getting worseThis is my 12th season with league pass and I have no idea what they did this year but they just made it horribly. Is seriously slow, many errors while playing, after waiting for a long time to play, then you can select which broadcast you want and wait again, it used to be the other way around which made sense, no option to download games and watch offline, so many recaps right now that they can’t even make one right is all filled with time outs and then the actual game is cut out of the recap and even the way they fitted everything in the screen is hard to interact with it. Massively dissapointed, last year it was a descent product I don’t know why you made such a big change and literally mess up everything and I think seriously this is the first time I will ask for a refund of my league pass since is impossible to enjoy the games with this app. Update: I’m giving a one star now after the response from the developer which is a total copy paste and shows that they don’t even read what I wrote. I thought this was they way I could get them to answer since they don’t do it with my emails, but after I saw what they wrote it was even more disappointing. With all the money you get from subscriptions I can’t believe you made a worse product than what we already had, it should be the other way around. Please refund me and cancel my subscription, after 12 years, I’m not interested in using your app anymore..Version: 120548

Worst app I’ve ever encounteredIt’s so frustrating. I’ve put up with it since the change to the new microsoft platform but this is just ridiculous! It constantly cuts out with error message after error message. It doesn’t seem to matter whether you’re live streaming the game or watching a replay….. I love the NBA and am happy to pay for a league pass to get full access to all the games but this app is driving me away from the game I love so much. Really disappointed!.Version: 120574.1

Live activitiesLive activities does NOT work at all !!.Version: 120614

Video player is locked when ads are active for paying subscribers.During game breaks the video player is locked to show commercials. You cannot pause, rewind, fast-forward or even STOP/EXIT the video player when commercials are playing. For a “premium” video app this is unacceptable. Subscriptions cost anywhere from $18 a month to $40 a month and yet they lock the video player during commercials. It’s not locked when watching the actual games, which is what you’re paying a premium price for. But during commercials you can’t even close the video player to check scores, view highlights, or change games. I consider this broken. NBA, if you want to force people to watch commercials then give it away for free. If you want to charge a premium price to watch NBA games then you should offer a premium experience — which means that users can do whatever they want during commercial breaks. You can’t have it both ways..Version: 111027

Ruined Player Profiles and Roster ScreenThe old app was just way more clean on the roster page and player profiles! First of all why does it look like each players picture was taken in 2006 being that blurry when you click on a player. Second why can I only see 3 of the stats when I go to a players profile when they used to all just be there. Third change it back it was a lot easier to use, less loading time when you want to see players stats. Instead of clicking to see stats we should click to see the videos because people want to see the stats, not the highlights from 5 months ago! This app has gotten worse since the update as it used to be better! Change the player profiles back! Please!.Version: 2007.3

Needs precise location?Other than selling my personal information (my location within 3 meters on the planet) what possible motive blocks watching the game without knowing my precise location? I get regional blackouts. Apple allows granularity in location. You can still find out if I’m in a blacked out market without knowing what side of the street I’m on. Maybe there’s some in arena functionality that activates and uses precise location. Fine. Your app could ask for increased level of location accuracy if you find I’m within 10 miles of an nba arena on a game night. This intrusive all or nothing location behavior breaks trust. I can only assume the shot callers behind this app are of the google and Facebook school of thought where I am a product to be bought and sold to the highest bidder. No thanks NBA. After my free trial I’m out..Version: 120564.1

App only good if you pay NBA directly.I pay for league pass though my cable provider and year after year I have issues with the app. If I want to watch any game this season I have to press the watch button over 6 times before it will let me watch the game. I am greeted with an error message that says the video can not be played. I pay through my provider because I usually watch at home but traveling with the app I may as well not try. I have friends that pay NBA direct and they have no issues with the app at all. I wonder why? It’s beyond frustrating that the app or their ecosystem hasn’t been more well integrated for those who use a cable provider. You are still getting paid please fix this. It’s Beyond frustrating especially for a loyal consumer of your product. I can imagine there are quite a few others with my issue. This would mark the 4 year with the same issue. Also I understand that you have blackout issues but is there no way to integrate local network sign in so that I don’t have to leave league pass app?.Version: 2007.4

Keeps crashingMy app keeps crashing, I never had this problem before Pretty upsetting cos I like to watch games on the go and now I can’t, so it’s a waste of money on my subscription Tried deleting and reinstalling but same issue, never gets past the Microsoft screen.Version: 120568.3

Awful updateThe app has removed the ability to download games for offline viewing which I just cannot believe. No explanation that I can find for why, so if you want to watch NBA on the go or on the train for example then you need to have perfect reception and a mobile contract with unlimited data allowances. This lack of flexibility has ruined my ability to watch and to keep up to date with my favourite team so I have cancelled my League Pass subscription. Even when trying to get along with the app by way of streaming there is, as others have reviewed recently, terrible issues with freezing and crashes. What a total mess they have made of it..Version: 120544

League Pass/Player StatsI usually don’t write a review for any app but I’ve had a continuous struggle with this app for a while with two main things that began to bother me. Most importantly watching games through league pass on this app is a big struggle as it works about 20% of the time while the other times it says the video is unavailable. Keep in mind this isn’t caused by blackouts as it gives the message for every game, even NBATV. I find that I have to try again in about 20 minutes or keep refreshing the app until it works. Secondly searching for players stats simple doesn’t exist. The only efficient way to find a player is to filter by team and select them. I was bewildered by this as it seems like a pretty easy thing to add that was in past versions of the app. Hopefully Lebron can complain about these two things and get a fix going..Version: 2007.4

NBA App UpdateCannot update, so its useless. It will not even open. Last year, I rated it a 4.5, but since I cannot use it now, it’s useless to me. There must be thousands of Apple devices like mine which are now unable to update, so hopefully NBA Apps will fix it, but I am not holding my breath. I have been updating and watching it for many years, so it’s a pity that they have excluded thousands of people from using it..Version: 120540

New update has major bugs on Apple TV!Update: Your app is broken on Apple TV! Can’t even scroll or navigate using the remote half the time. Airplay is also broken on the iPhone app. Can not AirPlay to Apple TV. I love this app, use almost every day, however the new update has some pretty big bugs on Apple TV. Firstly, the different types of game edits that are available on iOS and used to be available on Apple TV are no longer available from the watch game menu. Only the 2min and full game. Where’s the 10min edit gone? Also, the ability to skip 10 seconds at a time is gone! Now you have to click and scroll to jump forward or back, very clunky. Please bring back the 10 sec skip feature! Also when you watch a game or press pause and play again, the control overly stays on for 2 or 3 x longer than it used to. It’s super annoying because the white play progress bar hides the score & again it just feels really clunky and outdated. If you guys can fix theses issues it’ll make the app so much better! Thanks for listening!.Version: 120548

New Update is TerribleI don’t usually write reviews for apps but I felt like I needed to in this case as I have used the NBA App for years. This new update for the latest season is horrible. To start the new UX design is awful, from the box scores, to looking a player stats. The old design was 10 times better and did not need changing! I understand that you want to freshen up the app every now and again but the design is horribly setup. Next the playback videos on the app are jumpy, take ages to load and like the UX design are really bad. Please change this immediately, even if that’s bringing back the old features from the app!!.Version: 120544

No longer runs with any sort of quality on 4GProduct is blurry and essentially unwatchable even though download speeds are over 100mbps.Version: 120550

League Pass Is Trash This Season.The developers know the quality is far worse this year than previous years and for them to state that it’s reimagined and improved is a slap in the face to customers like me who have diligently auto-renewed their subscription for going on 10 years. Not even a week into the season and I’m going through the channels to get a refund. It’s actually turned me off the game I love. Thanks NBA. P.s. you’re lucky the app store keeps all the ratings from past years when the quality was worth top dollar, because I guarantee since the start of the season when customers realise they’ve been duped, the rating would go from 4 1/2 stars to 2 stars maximum. 👎🏽.Version: 120544

Spoilers everywhereSo as a viewer from Europe, I decided to get NBA pass for when I can’t stay up late at night and want to catch up on what I missed the day after. I’m not a fan of spoilers so once I purchased the pass I made sure to hide the scores. The problem the app has on all platforms is that when you load it up, there will be a picture of the game you want to watch spoiler free and in big writing you’ll have something like “Lakers beat the Warriors and head to the playoffs” I don’t like the idea of having to cover my eyes when I launch the app and don’t think that’s something I should have to do. And if I continue to have moments like this, then I won’t be renewing my membership for very long as I can find other ways of watching the games. I’m give the app 2 stars because it is great how it works, but the layout is dreadful and just needs a bit of thought out into it..Version: 110513

Get rid of the ads and get design team equal to engineersIt’s just getting worse. Cherry on top is this debacle of not letting the paying customers to watch the game with a wrong message “the game is broadcasted on a local channel” - when there is no local broadcast. What will you do to correct your mistake? Also - your ads still break the app. Get rid of them Ok, the new partnership with microsoft is there, but you put all the focus on the backend, whilst completely forgot what you should be all about - customer experience. This app is a result when engineers take over, but still far from finished product. 1. Performance - terribly slow and unresponsive, airplay function is bad 2. Ads - stop it. You don’t need this revenue, remove this target from your product team. Your app is a utility, yes it has content, but it is very different engagement, you don’t run a news site or channel that lives off ads. Or at very least you could give a decency to your paying members to not see the ads 4. Box score - always been a pain point for this app, with or without MS. Laggy, inaccurate, data missing, forget about flipping to landscape mode, and now throw in auto play content and ads - it’s one of the worst app user experiences made. Just please get more customer centric, design background leadership to make this product truly worthy of nba.Version: 120580

Poor fast forward/rewind functionality on appletvFor some reason, on every team except for my team, the Trail Blazers, you can pause the game and scroll side to side to fast forword or rewind quickly. This allows you to start the game from the beginning, then fast forward quickly as desired. As it is, this only works on the other teams stream, and not portlands. So I have to use the double tap on the side of the touch pad, but this works very poorly. More often than not it pauses the game instead of fast forewords. Incredibly annoying. And it seams they just updated the app, and this hasn’t been addressed, but now they’ve added commercials you can’t fast forward through. It’s a shame, this app could be so good, but as is, is often more work than it’s worth..Version: 120550

Waste moneyCan not watch live game in Canada but there is no warming before purchase the league pass..Version: 120614

AppOver the last 2 weeks I can’t even open the app deleted and re downloaded the app and still doesn’t work.Version: 120568.3

Waste of moneyIf you live in Canada do not buy. You cannot watch anything live. They charge you 150$ for nothing. I can watch the full games sure afterwards. But what’s the point of paying that kind of money for a app that doesn’t even let me watch it live. How the “NBA” app doesn’t have access to THEIR OWN GAMES LIVE is beyond me. Do not waste your money on this please. They renewed my subscription without me noticing, so I got one more year of this hell, but they will never be getting my money again and I will never tell anyone to get this app or pay for this subscription. I will go out of my way to make sure it is never bought by anyone I know who cares about basketball. This app is a scam!.Version: 2007.4

Sort it outWe all paid good money for access to NBA games and we’re getting a shoddy service that makes it very difficult and sometimes impossible to do so. I’ve just tried watching the lakers game and when I select “watch full game” it only shows me 10 minutes of highlights. I want to watch the full game so why can’t I? The hide score option does hide the scores on the game tiles, but what’s the point of that setting when you have headlines telling us the result of the games plastered all over the home page. I might not know the score of the game but I know that Donovan Mitchell had 38 points and the Cavs won, so that’s for that almost pointless feature. The old app was great, but this new one is seriously lacking in usability and it’s like the developers didn’t put any thought into the user experience. If you want to know what to do, just look at how the old app worked and do that..Version: 120544

Unable to access box scoreBox score works on the iPad version of the app but not on the iPhone. Restarted iPhone reinstalled app same issue.Version: 120558

Application non adaptéPremière fois que je télécharge l’application et que je prends un abonnement pour regarder des matchs .. application full bug … beaucoup de code erreur .. Problème de visionnage .. se met immédiatement en mode radio… Le déplacement dans l’appli est catastrophique .. pas intuitif - bug dans les switch des matchs en cours .. Les maj n’améliore rien à l’expérience Attention vous ne pourrez jamais voir tous les matchs .. à cause des droits tv .. NBA$$ by Microsoft $$$ - pas moyen d’avoir un application Next Génération ….Version: 120618

No saveDoesn’t remember where you have watched to. Doesn’t always give you commentary options. 30 sec skip is too big. Still much more to improve. Great to have it tho..Version: 1903.1

Trash, Terrible Chromecast PlaybackUnable to cast previous games via Google Chromecast, the quality is shocking like we are in the year 2000 and using dial up internet still, it will stop and start every few seconds and then randomly the game freezes and starts from the beginning??? This is seriously unacceptable and an outright joke….. for the amount I pay for league pass, I expect this simply to just work with all it's functions; especially from an organisation that has and makes so much money $$$$$ I have never had this issue with ANY other app for streaming. This is the second time I have experienced this, the first time I complained to you on Twitter and the issue seemed to get rectified. I haven’t been able to catch a live game recently to cast to see if this issue happens but I am assuming if this was the case you would have millions of people complaining already…. FIX THIS ASAP. ACCEPTABLE..Version: 120612

A complete abominationNo other app has ever invoked the visceral sense of anger I get whenever I use this incarnation of the NBA app. You guys should be ashamed. The only positive thing about it is the chuckle I have when I see that little Microsoft badge proudly advertising the fact that they designed it. Last years app was a very poor, 1 star worthy effort but I’d love to have that one back again. Get your act together guys, people are paying money to use this thing. Reply to your response. Asking for my feedback says it all. If you use the app for half an hour, you would know what’s wrong with it but I have to assume it was never tested given how unimaginably bad it is. You only need to look at the reviews in chronological order and you will know that this app is a disaster. The fact that you reply to the record setting cold streak of 1 star reviews with the same copy paste response and still do nothing about it only adds to the irritation. You really need to scrap this thing and start over, it’s to the point where a life long fan is considering just ditching watching the NBA to avoid having to use the app..Version: 120550

New app extremely buggy!I’ve been a subscriber and user of the NBA App for well over ten years. The previous app wasn’t the prettiest, but it functioned well and did it’s job. The update has real problems on iphone, iPad and Apple TV including: -streams crashing on their own, -not being able to play recaps (it crashes the app on all platforms) - not being able to Airplay from iphone or iPad to Apple TV without keeping them awake (leaving the app screen or if the device goes to sleep stops the stream in the background) -can’t change streams without restarting the app Hopefully the developers are reading the reviews and working on bug fixes so we can have a functioning app before the season ramps up, but at this stage I’d have to give the new app 1 star. If it’s not fixed soon, I’ll be requesting a refund. Edit (10 November): Still having problems with auto lock and crashing if the app. Developers, can you please look into the issue with streaming airplay from iOS and the stream stopping when the phone auto locks? The previous app allowed the streaming to continue in the background when the phone or iPad were locked and this is a basic and essential function! Edit (24 December): 2 months later and none of this has been fixed. Wake up developers! Why can’t we skip forward more than two seconds when watching on Apple TV? It makes trying to watch replays unbearable!.Version: 120556

After the app changed very disappointedAfter the app has changed I’m so disappointed, this should be a free service with how well it works.Version: 120554

Tech very glitchyAll summer I’ve been going back through to watch archived Cavaliers games. And all summer I’ve had issues with streaming through airplay. First of all, it’s ridiculous that I have to stream airplay through my phone in order to watch the games, rather than just making the app available on my TV to stream directly there. I paid for a subscription through Xfinity and for some reason this is the only way to watch archived games. Every time I stream within 20 minutes it starts glitching and cutting out. I then shut the app down and open back up only to find I have to log back into my Xfinity app, even though it’s supposed to remember my information. Then the app no longer wants to recognize my login information so then I have to shut my phone down completely and then start the whole process all over again. If there was any other way to watch my Cavaliers games, I would definitely drop this app..Version: 120536

New app is terribleThey have pushed out a new app, which has ruined the user experience. The list is long: - can’t read box scores properly without a video in the way. - streaming videos takes ages even on high speed internet, then trying to skip footage of scroll ahead completely knocks the whole thing out so it starts again. - can’t turn off captions during games. - new stories features are awful, I want videos of the game not social media stories - spoiler alert was a great feature, but today there’s a huge banner on the homepage saying who won the game I wanted to see and the key player! Ruined. What was once such an incredible app for international fans is now a complete wreck. The UI, the layouts, the whole experience is appalling. Clearly this had no user testing before going live. So very disappointed, not worth the subscription fee..Version: 120540

Broke a working appThe app used to be brilliant. Now it is terrible. Aside from the user interface being awful, and all the other issues people have already mentioned, my main issues with this app are: - Inability to download games for offline viewing. Supports response: “ This feature is not supported on the new NBA app at this time.” - inability to continue from where you left off viewing a game (app team - you heard of Netflix)? Instead I have to remember what minute I stopped watching the game and then fast forward to that the next time. This was a resolved issue with the previous app but since has been removed. Finally, and more about content than the app. The edits of the games have been terrible. For instance, a game winning buzzer beater at the end of a game will not now have a replay because the edited version just stops. Instead we get to watch crowd members dancing during time outs/breaks. Please fix this..Version: 120568.2

2022 NOT GOOD AT ALLThis year the app has been kicked me out every 5 minutes. Also it does not save my no spoilers setting each time I open it, looks “nice” but works aweful..Version: 120540

App needs change!!I have been a frequent user of the app for some time now and it is only getting less tolerable to use. Me and anyone I’ve spoken to don’t like it how highlights from previous games come up straight away as it prevents you from quickly checking stats and can become very frustrating. There is several bugs too which as an example result in the app shutting down. And even when you click on players stats it takes you to another screen that sometimes takes 20 seconds to load. The app needs to be more simple and run way more smoothly if you expect people to continue using it rather than resorting back to other apps that run more smoothly..Version: 120616.1

Historically bad appThis app’s been down horrendous ever since Microsoft took over. I like Microsoft, but this app doesn’t display correct scores or times and is just all-around poorly optimised. I tap to watch a game that says theres 5 minutes left in the 3rd but it turns out that the game ended 10 minutes ago. I use ESPN to find out which games are actually in play and go from there. And does anyone remember when you literally couldn’t turn captions off for like a whole month? no matter which device I used, captions were always on even if the app said they weren’t. Please Microsoft, fix this thing..Version: 120568.3

Truly awfulAlmost everything is wrong with the new app. Trying to use it on my phone and cast to my tv simply does not work. Using the app via PlayStation seems slightly less awful. It glitches, freezes and lags constantly for no apparent reason. It doesn’t consistently keep “no spoilers” on. They’ve removed the option to control video quality. The game stream options are just bizarre (eg double ups) and it’s seemingly random which ones have the breaks cropped out for better replay viewing (And they crop out segments of live play in the full-game replay which has never happened in previous years). I’m used to there being problems with league pass but this is just unbelievable..Version: 120544

New update has some issuesI love the new update it looks great and is much easier to get to games and stats. However there is a few problems with the player. There seems to be no support for picture-in-picture which essentially all players supports. Theres no ability to scrub while in a replay which means getting to a moment in the game is next to impossible. I’ve had issues with airplay and the stream stopping. I love the replays with the breaks cut out of them however, I’m finding this year they’re much more frequent. The stream does require a really good connection and can drop out frequently during road trips..Version: 120544

Apple TVDoes not work on Apple TV.Version: 120616.1

Silly subtitles won’t going awayThis new app is horrible. You have subtitles showing in the top left corner and you can’t remove them. It’s a horrible bug. Also it’s quite an over engineered app that has complicated the experience compared to last year.Version: 120538

New 22-23 version. No goThe previous app was 5/5, it was getting better each time (updates). The new app… where to start… messy, slow, constantly bugging. It does look good, but nowhere near the UX of the previous model. This is not a user-friendly app anymore, too many features, buttons, imagery, videos, highlights, everywhere…it’s so busy. The previous app was sleek and effective, I don’t know one person who complained about it, we all loved it, now all my friends and I are not even using the app no more. This new app is designed for millennials, for scrolling and scrolling and scrolling, it doesn’t even do a good job at streaming, constantly bugging and so slow to start although I have the fastest connection available and have no similar problems with any other streaming app. As an NBA fan since 1987, that new app is honestly losing all my attention to the game..Version: 120544

Bad on iPhone and iPad, worse on Apple TVClassic case of launching a new version of an app while removing info and making a lot of things worse. I assume the dev team started from scratch (or close to it) to make it easier to add things moving forward but that doesn’t change the fact that this new version of the app is in a worse state than the one it replaced. The iOS version makes it hard to just check a box score - video auto plays - and followed teams' games no longer appear up top. (You also can't swipe through dates, which is minor but annoying.) The 'for you' tab will spoil game results with headlines even if you have scores hidden (but it's easy enough to avoid that tab). Opening the 'for you' tab also crashes the app occasionally. On tvOS, it's wildly difficult to tell what you're selecting: the only hover state is a very mild zoom and a low contrast glow. Garage for accessibility and basic usability – this would a nightmare to navigate if you have low vision. They've also removed box score from games and the league standings. When you're watching a game on the Apple TV, bringing up the options for picking a stream and check the on-court stats is unreliable. You can't seem to swipe up (or, if you can, it's inconsistent). You're also no longer given the option to pick your stream of choice before starting the game, which exacerbates the whole ‘hard to bring up that option’ issue. This is only a minimum viable product if you ignore what came before it..Version: 120544

Subscription errorEvery once in a while the app decides to take my rights of watching the live games and tell me to upgrade to watch, which is very annoying as I have spent $150 NZD for the yearly subscription and now I am not able to watch any live games. Very disappointing..Version: 120556

Why does a paid subscriber have to watch adverts?I have been a paid subscriber to NBA League Pass for for nearly 10 yrs. Can not fault it, have been a huge fan. However recently I now have to watch nearly 40s of advertisement videos/material before watching any past content like replays, highlights etc. I would have assumed a paid subscriber would negate advertising like this? However if this is now the NBA’s plan moving forward, I would imagine subscription fees to reduce for users like myself as they would be making quite a good deal of revenue with this new venture and strategy. Disappointing. Update: I did contact NBA support as suggested via the app, and after nearly a week no response. Adverts for profits over valuing their subscription paying customers it seems..Version: 120578

Buffering instead of hoops - NBA failed miserablyI don’t normally spend time writing bad reviews. But this app is the worst !!! I’ve spent £20 a month for 9 months , to watch the fantastic NBA season . Instead I’ve been living in the 90’s and watching this app buffer game after game !! Many games in the playoffs I couldn’t even watch because they wouldn’t load & play with out stopping and starting .Maybe get rid of all the extra crap on the app & just make it stream games ? After all we are here to watch NBA games, I can go to ESPN get scores n highlights . I wrote this as I sit here watching buffering at the 31 minute mark in Game 2 of the Finals …….. still buffering every 25 seconds !.Version: 120586

They made it worse and now you have 30 sec adsFirst I bought the 2k edition that came with the league pass, so this review is geared toward my experience using this app my issue is with League Pass not just the App. So at the beginning everything was great, some games would not load on the app annoying right, but when you could watch a game you had a great view, if one stream wasn’t working you could switch streams. Now I have a very limited view of the game, And when I switch from the HORRIBLE mosaic view BAM!!! 30 second ad, which now your missing clutch plays or what have you, additionally they still cut to breaks during the stream so why must we view an ad for a service we paid for so that we can catch every game possible 🤦🏽‍♂️. I feel scammed quite frankly, I will not be renewing and quite frankly a waste of time. Just pay for the sports package on tv literally no benefit to the app other than being able to watch the game at work or traveling. Again my issue is primarily with the League pass Service. 0 stars……also they created fake reviews if you look at the most recent reviews you’ll see the truth..Version: 120550

NO LIVE PLAYOFF GAMES!! FALSE ADVERTISEMENT!!I bought the service during first round of 2022 playoffs and to my surprise, I couldn’t stream live games, even tho that is the sole purpose of the app. I call customer service and apparently the NBA sold streaming rights for live playoff games to local and cable programs. The app can only stream games AFTER they have already aired on live television. What is the point of this app?? I cancel my subscription same day and never looked back. Now almost a year later, I get a notification from my bank that this app has continuously charged me for the past year without my authorization. I call the NBA League Pass customer service and to my surprise, they had the nerve to tell me they can only pay me back for the last month. After over an hour of disputing, i get them to pay me back for the entire season but here’s the catch: they don’t have access to last seasons subscription so they cannot refund me for the previous season. I got my bank involved and they are taking over the matter to get my entire refund. I have email confirmations of my canceled subscription and bank statement showing the charges. This app is fraudulent and scandalous. DO NOT PURCHASE!!!.Version: 120568.3

Does not work in CanadaVery disappointed. I signed up for this app, trying to watch the NBA Finals in Canada, after they took my $50, only to find out it doesn’t work in Canada. At all. Geo-blocking. I want my money back!!.Version: 1906.1

Awful ExperienceCouldn’t watch games and can’t cancel subscription. Instructions on how to cancel subscriptions are extremely vague and unnecessary..Version: 120401

Don’t love the new featuresI find the app more difficult to use these days than what we’ve had in the past. When clicking on a game to checkbox scores, the game generally starts playing automatically, which I don’t want to occur. If I don’t have the time to watch games live, I’d like to catch up on the game summary in the evening, which is often hard to find or not available when watching usingTelevision device, I often find it hard to play the game from live, as often the game will automatically revert to the beginning of the game. In the event that Microsoft can iron out these issues, I’m sure I would enjoy the app much more..Version: 120562

Great features but some laggingGreat features but it does lag when selecting a link.Version: 120401

STOP TURNING A BLIND EYEFree Hong Kong.Version: 2006.1

Always lagging while castingCan you please fix this problem in your new version ? I’m getting depressing while I watching the lagging games.Version: 120544

Don’t buy league passI use this app to access my league pass, which is garbage. You can’t use a VPN, and they are admittedly selling your information to 3rd parties. You can’t ask NBA to stop selling your information—instead they instruct you to contact every single one of their “partners” separately (which is many) and I guess ask them to stop buying your information? And even if you buy league pass, you can’t watch games that are on NBA TV or blacked out because of local broadcasts. So if you actually want to watch all of your teams’ games, you have to pay for cable, pay for NBA TV, and league pass. If they were smart, they would make this whole thing simpler for the people they are asking to pay them. UPDATE: the “developer response” or lack thereof only reinforces my criticisms. They’re selling your email address to third parties who will spam you. NBA TV blackouts have nothing to do with local broadcasting contracts. One thing you can do to make the app better (aside from selling my information) is make it work with airplay—any time I try to AirPlay, it takes me dozens of tries before it actually works. Other apps are airplaying, but when I try with this app, it acts like it’s doing something and then just goes back to the Home Screen after a few seconds. After 20 minutes or so of repeatedly trying, you might get lucky and get it to work..Version: 120129

Box scoreWhy can’t I look at the box scores of games?.Version: 120538

Some bugs to fixLove the app and use everyday but it has some major bugs that occur all the time. After a game has been played and I try to watch the full replay shortly after it has finished the timeline bar will not let me skip to a certain point in the game as it says I’m at 476,000,000 —— 1:10 minutes (I’m assuming that happens when games ads are being cut out before polished version is released) The app sometimes when going into pip mode will infinitely load or will load picture and play for a few second then close pip mode and the game I was watching. Overall performance of the app isn’t amazing in terms of how smooth it is when opening games and tapping the screen to bring up the overlay and skip or pause (sometimes just won’t show up or extremely slow to do so) Great app would just love to see some of the Quality of Life changes made.Version: 120614

Would give 5 stars, but…As I said in the heading, I would give 5 stars, instead I’ve dropped it to 3 due to one major factor. Like many others I use my chromecast to watch the games on my TV… but every time I do, after about 20 minutes it stalls and “loading” appears. And won’t disappear unless I disconnect the casting, and reconnect it. Which takes a little effort and missing of game time. Sometimes the audio is also not in sync with the video. It does not do this when watching directly from my phone or iPad. Only when casting. I have hardwired the chromecast to my router, I have reset it, I have tested with casting other apps which all work fine. So elimination clearly shows it’s this app. Please please PLEASE fix this..Version: 111124

DowngradeI should preface this review by saying that I use this app primarily as a way to look up player stats and watch league pass. I would assume that this is the case with most people, and that is why I am only going to talk primarily about those two features. This used to be a really great app.... I say used to be because the developers took everything that made the old app good (player profile page, ease of use, clean look, etc) and completely screwed it up. The player profile page used to be great. It had all the important stats, age, height, alma mater, etc. Now it’s a 1 inch line of useless junk followed by a bunch of spammy looking ads and videos all of which is showcased on an ugly white background that looks like something you would have considered second rate back in 2004... like first of all, after charging 200$ a pop for league pass that only has half the games on it, getting $2.66 billion a year from tnt, and charging ungodly amounts for in person tickets, I know there’s no way you needed to destroy this app just to sneak in a couple ad spots. NOBODY HAD ANY PROBLEMS WITH THE OLD APP....Version: 2007.4

Started having issuesI’ve had the NBA app for years and it was awesome, no problems, no glitches, no issues whatsoever. I saw that Microsoft took over the app and thought hmmm is this a good thing or a bad thing… after just a few weeks I am leaning towards bad coz first off we took time off work and were watching a live game with friends when during half time the game stream just went blank and then showed we only have two streams available and they were only 15mins long. Uninstalled App and tried different devices and it still didn’t work, reported it and asked if this is going to be a common thing and they replied saying please try restarting or uninstalling your app next time… and now I can’t even watch anything on the app, I get an error message, reported it already but not really confident I’ll get a solid reply to my query… I can’t even watch one game… ahhh I don’t really care I just want to watch the games I paid to watch… is that so hard???.Version: 120544

A little disappointing.I wish it was a little more clear that you don’t get all games with the league pass. It makes it seem like you can watch every game live but any game that is on national tv is not included. If you don’t have cable, like me, keep that in mind..Version: 120616.1

I won’t be renewing next season. Now they’ve added ads to my paid service and the app doesn’t workWon’t be renewing next year now they’ve added gambling ads. It’s the final straw with this nba app. I’ll get Kayo it’s cheaper and has ads as well New update the app once again has stopped playing games. I’ve missed half of round 2 of the play offs. For an app that is so expensive for a year, that I paid year in year out up until now and this years terrible app it’s just not good enough. I won’t be renewing next season. You have lost a customer by giving me an app that keeps having errors causing me to miss games, and ads added in especially the gambling ads which are not appropriate for my kid to watch, and have to see about ten times per game because of the issues starting a game or stream. Oh and you tell us the scores even though we have scores turned off by writing them in video names on the game. Terrible app.Version: 120584

Update is absolutely terribleThe new ui is fine, but the streaming experience (which is 99% of what you use in the app) is a hundred times worse than it was before - on both mobile and Apple TV. Mobile -can’t now download games for offline viewing -screen ratio jumps around when in landscape -can’t go to full screen on iPhone 12 (ie. Soon in like you can on all streaming apps) -scrolling is much harder -doesn’t cut out timeouts and halftime anymore so have to skip through (which is hard) -doesn’t remember where you left off if you come out of game and return Apple TV -can no longer go forward/back 10seconds. This is unbelievably basic functionality that has disappeared for some unknown reason -doesn’t remember where you left off the game -scrolling accurately is pretty much impossible. Jumps around so much -this literally means I will not use this anymore which is a shame because it was awesome last year Cannot believe how much worse these apps are compared to last season. Hope they can at least add the basic function of forward/rewinding on Apple TV asap and then fix the other multitude of problems..Version: 120544

Ruined the app in 2022I have subscribed to the NBA app for the past 6 years and had no issues until they updated it this season. I complained about the issues and was told to delete and re-download the application, but it made no difference. I can’t watch a game without it bugging out and stop playing. I can no longer download games to watch offline later and it is such a downgrade of quality for the produce. Such a shame I have to cancel my subscription because of the quality of the application..Version: 120586

Cancel your subscription. This is the worst app on the app storeI recommend anyone who pays for this should cancel their subscription. That is the only way the NBA will fix this horrendous app. Why am I being told I the game isn’t available to watch live?! I live in the UK I don’t have access to TNT…. This app and the entire NBA app ecosystem is THE WORST experience I have ever seen. It makes me angry that I pay for this nonsense app and the NBA clearly do not care at all! I will not be renewing my subscription! After many years this is the last straw!! I am absolutely sick of seeing the same the copy and paste response from the development team on this app. Just **** off and leave me alone. I will be cancelling my subscription at the end of the season. The fact that Microsoft actually have their name proudly attached to this piece of **** app is mind blowing to me..Version: 120580

For You section spoilers even with hide scoresPlease have the For you section consider Hide score setting. At the moment, you’ll open the app and you land in the “for you” section, and here is the headline showing you what happened in the game you were gonna watch. Well now you know, who won… If hide score is switched on, please also hide any news that could spoiler the games, if it’s possible..Version: 120552

Shouldn’t be so difficultI don’t there has been one time I used this app without an issue. I paid for the most expensive option so I can watch the games if I am traveling and there is always a problem logging on or the game starting. Today I am in Omaha and the app said die to location I can’t watch the orlando sure to set aside 3-5 hours for customer service. I can’t believe with the money the NBA makes, they can’t provide a better option to watch the games. Especially since we are paying to watch them. The connection with our tv provider Verizon fios is a constant problem as well. I have had to log in my tv provider info at least ten times. Sometimes it works, sometimes it doesn’t. My son plays and it’s too bad that many of our friends and family do not buy a subscription because the app isn’t user friends and always has issue..Version: 2007.4

Piece of crap. AvoidI have been trying to use and like this app for a while now. I've been in touch with the developers about many of the bugs I found. But it is still probably the worst app that I use. Perhaps it works well on a phone, but on my iPad Pro, this app is a total piece of crap. I cannot use it in landscape mode, because the text of all the articles runs off the page to the right. On the main page of the app, every time I try scrolling to a story and stop somewhere, the app just skips ahead to some random spot. And now, where they have game updates at the top, and you can scroll sideways, it always jumps back to the first one as I try to scroll. I can't understand how this app gets good reviews from anybody that actually uses it for anything other than watching a game. It is so disappointing. If this app was the only basketball resource available to me, or if it was the one recommended to me, and I was trying to learn about basketball and become a fan, I probably would have switched sports by now. That's how bad this is. I would give it a negative rating if I could, but one star is the lowest it will go..Version: 120574.1

UK viewingThis app would be great, if it was not for consistently still not being able to view the game 3-4 hours after it has finished. Just constant loading screen. It’s already bad enough to not get every game when our UK broadcasters also don’t get every game. Meaning pirate viewing is the only option. But then games that are on constantly don’t load. How can the NBA try and grow globally when the app makes the experience so terrible. Also, add a fast forward function. Most people are viewing on an iPad or phone. Trying to tap the “10 second” skip button which has zero margin for error before you just end up tapping out of it is so frustrating. With the amount of time outs and breaks, you have to have a 3x fast forward function. If you are a developer, try skipping through a time out without wanting to throw your phone across the room..Version: 120586

This content is unavailable to watch in your region 😠This is the message I’m getting on my screen for the past 2 days. Except I have a premium subscription. And it doesn’t even make sense, it’s completely inconsistent, eg yesterday it wouldn’t let me watch the Spurs game but there was no problem with viewing the 76ers. Today I want to watch Warriors, and the app says no, but I can watch Mavs v Nuggets. I’ve deleted and reinstalled the app, that made no difference. I’ve been generally happy with this app for the past few years but considering the cost of the subscription, being unable to access content that I have paid for is just not good enough..Version: 120616.1

Great app but issuesGreat app to watch your nba games, a bit pricey but not the issue, if your paying big money to watch NBA games, you guys should allow people to watch games from the start even if the game is ongoing. After all we are paying, it’s a very simple feature that’s not included and very annoying, will update to 5 stars once we can watch from where we want too NBA… EDIT: wow app hasn’t got any better such a shame. Highlights popping up when trying to check scores causes lag and bugs which is so unnecessary, make it an option to watch the highlights not just force us to watch them and make the app lag. So buggy and disappointing..Version: 120616.2

Did Microsoft develop this mess?Been using the NBA app for over 4 years now. Who ever developed the previous app, 5 stars to you. But whoever developed the new app, you guys are lucky App Store doesn’t have the option of negative rating. This is probably the worst app I’ve ever used. An absolute hell it terms of functionality and usability. 75% of the time, I get a red bar on top that says a random error has occurred. Why would a user want to see what errors are occurring on the back-end? Why would I want to know which JavaScript error occurred now? Streams on Apple TV crash on their own. Sometimes the app gets stuck and I need to restart it to make it work. Horizontal scrolling is an absolute mess and it tests my patience every single time. Overall the app looks beautiful but most users prefer usability over beauty. Front end 8/10 Back end 0/10 maybe even negative..Version: 120560

Please Turn Off Autoplay For Game Highlights!!!It’s really irritating when I open a game (under “Games” tab) to view player’s stats and the video starts autoplaying with the highlights. Then when I go back to the list of games the stupid highlights keep playing in PIP mode. Please turn off the auto play, from an accessibility standpoint it’s a disaster. If I want to watch the highlights, I can start the video myself..Version: 120616.2

Why did you update the appI’ve used the league pass app for years and it’s been great. This newer version updated a few days ago and it so buggy and laggy I’m considering cancelling my subscription. Can even watch a full game via chrome cast any longer without heaps of issues. Please fix the app! PS I’d rather have a basic app that streams well than one with extra feature that doesn’t stream.Version: 120540

Please fix the software as soon as possibleIt’s very disappointing that we have paid for the NBA subscription but can’t watch the games on our tablet/iPhone via this application. I can now only watch the games on my laptop which is not so convenient. 1/4 of the NBA season has already passed while this application still can’t be fixed?!.Version: 120550

DisappointedThere’s no streamlined option to watch the condensed highlights anymore, you have to click watch the whole game for the options to then come up before you can change over. The app doesn’t run smoothly and often crashes. Also on the Apple TV app it’s either full game or game recap. No alternative streams. Spend all this money and have a sub standard product..Version: 120544

CluelessUsing the app on my Phone you cannot download games to watch offline like you use to. Also if I have hide scores checked then please don’t show that the game went into O/T on the game icon. Also why no condensed viewing option whilst watching it via the app on Apple TV. Also on Apple TV when you go to your game (hide scores checked) right below the game viewing window it shows interviews and guess what the headlines can spoil the outcome. I’ll not be using the app next season. You tube has enough options for watching highlights for free..Version: 120568.3

Positive ReviewI feel like you can do much more with the app by integrating sign in features with Facebook and Google. Having live stats that are in a table form like in fantasy football would benefit the users..Version: 120616.1

App has been ruined.Please do not send worthless platitudes, just fix the problems you have created with this app (that was never perfect, but at least did the basics well). Current issues I am experiencing are: - Unable to download games. Why? Was always a feature from day one & a basic feature in every other streaming app! - Chromecast support is awful. Constantly hangs/jumps, then resets to the beginning of the game when you go back into the app. Then no actual time on the bar at the bottom, so you have to guess where you were. So bad! - the GUI was never the best, but this feels like a step back. Takes much longer than necessary to access the broadcast you want. Plus, no way of watching quick highlights without being told what the score was. Ridiculous! I sincerely hope people are working on all these issues your customers are having & not just sending “sorry” messages..Version: 120546

A step in the right direction...I feel like the devs for this app have grand ideas that are either being bottlenecked or overridden by execs. I like the new UI, but it seems like it’s trying to glitz and glamor us when all we really want is access to data and analytics. The single item I used the most, written recaps of each game published by the Associated Press every night a few hours after the games end, seems to be missing in favor of video recaps. Call me a boomer but I don’t want to watch a video to know how a game unfolded. If I want to see a play or an injury or a highlight, I’ll go look for it elsewhere in the app. Overall, the app performs admirably on my iPhone XS, and seems to be less buggy overall, but there are clear issues that need to be addressed (why do I have to scroll through the entire league of players to access Westbrook’s stats?) and a more cohesive index of the plethora of content needs to be readily available on start-up. And PLEASE tell me whoever was responsible for copy-pasting the AP recaps wasn’t fired or deemed unnecessary; I’m not kidding when I say those recaps were 90% of the reason I open the app every morning. :/.Version: 2007.3

Rubbish appCan’t do anything without logging in my nba account But the system fail to send reset password email to me in an hour Could not have worse experience with an world-wide commercial sports app Will never use the app and probably will never pay for watching nba basketball Feel free to keep your ego there, NBA.Version: 120614

Horrible, horrible, horribleI subscribe to Nuggets streams. Let’s start with the fact the app doesn’t work. On iPhone, you cannot see any game stats at all. As a basketball fan, that’s part of the fan experience but the app developers don’t see that as important. I am also logged out all the time and there are other buggy things like that. Now, let’s move on to app support. I’ve registered my concerns about a few bugs and have waited patiently for the box score to reappear but this is how it works: - they ask you for detail on your concern and you spend time explaining it. - they then ask you to ensure that you have the latest app by asking you to deletes, reinstall and restart your phone. - you then message and say that nothing has changed. - you get a different app support person who asks you to reinstall and ensure that you have the latest version. - you then explain that you’ve done that. - you get told that they recognise the problem and that their app support is working on it. - this has been going since at least the beginning of the season.Version: 120558

Horrible horrible horribleLiving in a small town this app is a total rip off. DO NOT PURCHASE!!! You will be subject to ridiculous blackout terms regardless. I paid for premium package at 279$ and can’t watch my team play if they are playing against the blazers, warriors or kings even though I’m over 5 hours away from all those teams by car. Local blackoout my left foot! Imagine them blackingnout the sizers, nets, Celtics and knocks if I lived in day jersey city. Tried to get a refund but as I paid through Appletv I cannot. Feel cheated and ripped off. Were I able to open a class action suit against rural bias I would, but alas we’re not all millionaires. NBA is responsible regardless of what they claim. It’s their league. Their games. Their contracts. So unbelievably dissatisfied with this service. Contact me NBA. You have my info. What a total rip off. Can’t watch my team in over 15% of their games even though I paid for “All games. All teams” If I could give zero stars I would..Version: 111027

The updated app is no goodA number of reviews have already described the issues with the new app. The app crashes for me when I press the For You tab, AirPlay is flakey and requires the device to not lock, starting a stream is painful. I can’t figure out if I go into a game the stream starts on its own because the buffering / spinning symbol appears but it takes so long to appear that I just start pressing things. Have to wait until it starts streaming something before I can select which stream I want (eg 10 min condensed game). I have no idea where the 2 min game recaps are either. Previous app was so much quicker to do what I wanted and more intuitive. This one is “pretty” but just bad user experience and slow. Please read these reviews, start doing some better testing and acknowledge when you are going to fix these issues. I love the NBA league pass and have had it for years. It’s been rock solid until this app update..Version: 120544

New version of the app is a downgradeFirst off - I used the old version of the app every day during the season for a couple of years now, watching 1-2 games each time. It was definitely in need of a bit of a face lift but it worked every time I went to use it. The new app is complete garbage, bad UX design, lots of error messages, completely broken on Apple TV, Chromecast feature doesn’t work anymore, stuttering in video playback - you name any feature, it’s worse than the old app. I really hope the team are hard at work fixing it because paying a £15 monthly premium to access league pass I expect it to actually work when I want to use it, the experience this preseason has been terrible and when contacting their support via Twitter DM I was told to check the list of supported devices (all my devices are on the list of supported devices!) which was a complete waste of time. I hope the product team reads the feedback on twitter from customers because I’m not the only one and it really has been poor - please fix the app, it’s a vital part of the experience for international fans and it’s currently in a state of complete ruin..Version: 120540

The score still show in the video even with hide score onHey Good app but as I’m in the UK I watch most games on repeat, on the new app even when you switch hide scores on the score still show up in the recap of the videos at the top in white when they start playing., this did not happen on the old app pls pls can you fix this and I’ll change to 5 stars! ⭐️ To teh developer responses I had yesterday saying to me am I on teh latest update yes I am and the issue still persists with score showing on recaps pls pls fix this it ruining my seasons and all my friends have the same issue!!!!!!.Version: 120544

This new version is very glitchy and slow to load.Hi Team. This new version is very glitchy and slow to load. It also isn’t that user friendly. It takes so long to change between games and also to fast forward. I’ve had it freeze on me so many times or sometimes it just won’t play. I’ve updated my iPhone, iPad & Apple TV and it’s still the same. I did not have this problem on the old version. This new version should have been fully tested before the season started and not during. I also sometimes can’t watch live streams. Instead, it starts it from the beginning. I find the problem is when it automatically starts playing, it won’t let you adjust the settings after. There should be an option to choose which streaming network you prefer to watch and where in the game you would like to start watching before it actually plays. Before, it was so easy to choose between watching the live stream, watching the full game or watching a short or long highlight video. Now, these options are no longer available. Could you please fix this asap? I’m missing out on watching the beginning of this season. Thanks..Version: 120544

Experiencing some loading malfunctionsSometimes when i tap on an nba players profile to look at their statuses it gives me a loading malfunction where it takes more then 5 minutes to load..Version: 120616.1

My first App Store reviewCongratulations! This has to be a genius level scam. You charge a subscription fee and then block all of my teams games. Wow... just wow! The amazing team that developed this app must have had some crazy brainstorming sessions. “Hmm... what can we do to drive away our paying customer base. Let’s release an app that doesn’t work properly. Yup that should do the trick!” Great job you guys. Give yourselves a pat on the back because this fantastic new update is causing me to cancel my NBA league pass subscription. You disabled the ability to use a VPN and for some dumb reason you also disabled the mirror/airplay function. Who the heck wants to watch a game on their phone after paying for a premium subscription. If I’m paying for the service I should have the option to either watch on my phone or on my tv. But none of that matters because now that I can’t use a VPN, I can no longer watch home or away games because they are all blacked out. So what’s the point in paying for a service that you blocked all access to. The answer is none..Version: 2007.4

Frustrating and getting worse.I’ve been using the NBA app for a few years now and honestly it’s pretty impressive how it manages to continuously get worse. This season’s version for some reason has no full screen mode for game highlights which is just bizarre, the latest pre All Star update seems to have removed the Standings section from the bottom menu!? Video playback quality isn’t as bad as it used to be but for an app that’s only real purpose is video playback that should be a given..Version: 120566

BuggyHas been good, but recently got really buggy. Always crashing after a few seconds. To the point the app is unusable. I’ve tried uninstalling and reinstalling and nothing changes. Can’t even log in to my account.Version: 120401

NOT WORTH ITI love watching the NBA, thought that with this app and subscription, I would enjoy it even more.. This app is so buggy. With the new update, it makes it so difficult to navigate..Version: 120536

DON’T BUY IF IN CANADAComplete waste. You can’t watch any live games due to license agreements with tv providers. Defeats the entire purpose of buying league pass..Version: 120614

GarageNo video works in your stupid app and if you want to watch recap moronic app is porting you to app store to download itself! This time idiots from developer team outdid themselves. Wow!.Version: 120614

Shouldn’t have changed the appIm from the UK and so i watch the rockets games the following morning (mostly) and since the update for this season thats become impossible. Constant playback errors and issues mean i no longer can and usually (but not always) the game will work later in the day. Which is frustrating as i want to watch the game without knowing who’ll win and thats near impossible without avoiding all forms of social media for the day. Why did the app change? The last 2/3 years it works fantastically but this seasons update has completely ruined it for me. Yes it works when watching live but the whole point of paying for this service is i can watch it when i want to..Version: 120544

Poor streamsThe app itself isn’t bad. It’s the streaming that can be annoying and frustrating. Ghost trails, skips, hangs up. Which is all super annoying while watching a sporting event. And I’m not even talking about live, this is after the game is over and watching a pre-recorded finished game. Then you have the commercials they insert, which I understand needs to happen, but they also have issues inserting them and they sometimes run into game action before stopping. In this day and age they should be able to run a smoother app. I feel like I’m watching streaming from the year 2000. UPDATE: Developer reached out and said to update and reinstall app. Did that and same absolutely awful skipping and hanging up. Game starts fine, but as it goes on it gets worse and worse to the point where it’s unwatchable. It takes a game I love and tortures me with it..Version: 120562

Terrible AppFor being a multibillion dollar league you would think they could create an app that actually works. Among several app bugs: asks me to sign in over and over even though I’m already signed in. Sometimes I exit and reopen the app and I’m signed in. Other times I have to log in again. The featured games on the home page never scroll properly, they always restart the scroll when you’re trying to swipe right to other featured games. While watching a game that is live, if you are not watching the LIVE feed (let’s say you’re watching after them game has started but before it’s finished) the stream will automatically jump to LIVE when the game ends. Doesn’t matter if you’re 5 min behind or an hour behind, it jumps to the end when the stream ends and you see the results of the now finished game..Version: 120616.2

Riddled with glitches and bugsAwful app this season, multiple bugs wish it could revert to last seasons app.Version: 120568.3

The new app is terribleThe new NBA application is the worst development I have used in recent years! Constantly crashing, the big guys always have play back errors. Closed captions cant be turned off. You need to click on “watch full game” to access the stream options for highlights or condensed games. Games arent being edited like last season. Yesterday I watched the Nets vs Mavs the game was 4.3 hours long with the game content being around 2.3 hours then the rest of the content after game just rubbish like someone left the “record” function on the stream running. have been waiting for other a month to get a refund so I can upgrade to premium. Customer service is non existent. Top product Adam silver!! David Stern would never stand for this nonsense.Version: 120548

Has issuesI’ve used this app for years to keep up on games. However this year there’s issues where watching full games it skips segments. Big one I just watched was Cleveland against New York, the games playing then all of a sudden 20 seconds have gone and missed points. Happened in every game I’ve watched this year but that game was particularly bad. Please sort this as never happened until this season and ruins it a bit by missing potential key plays.Version: 120544

Looks better, but is much worseI don’t mind the new update as it makes the app look much better, however the functionality is much worse. This also seems consistent with the nba website. Firstly, logging into my nba account is far too difficult due to the constant freezing. I have to constantly close and reopen the app and webpage just so I can access my account. Secondly, the video player is much worse. I’ve been a league pass member for 3 years, and have always had problems streaming to chromecast. In the past, it would either play with no sound, audio would be delayed by a few seconds, or it just wouldn’t work at all. These days the chromecast option doesn’t even appear to be there. Furthermore, when I minimise the screen while watching via the app, the option to go full screen again does not appear unless I close the stream and reload it which is rather frustrating, especially during a close game! Finally, the stream in general can sometimes be laggy. This could be due to my internet, however I don’t experience any of these problems when streaming via other platforms. In conclusion, it’s a shame that I have to pay $40 a month for a subpar streaming service. If there was any other option for me to watch every nba game on, I would definitely take that up..Version: 120544

Subtitles!!!This new update makes the subtitles appear constantly no matter what, is truly frustrating and ruins viewing experience..Version: 120538

UnusableThis app used to be pretty decent but the new redesign has made it nearly unusable. The biggest issue to me is the live player stats during a game rarely actually populate. Most of the time the box score is filled with 0s and each player has a “DNP” in the minutes. When the player stays do show, it’s hard to scroll horizontally and vertically to see them because the header with the game logo/overview expands and collapses seemingly at random. It’s very difficult to even long-press on the scroll bar to try to work around the issue. The scroll bar also seems to go behind the bench “MIN PTS REB” header which looks pretty glitchy. Another annoying bug is when I pull to refresh on the games list the scroll indicator shows over the table during the refresh instead of keeping the table inset during the refresh. Not sure what’s so hard about quality testing these features before shipping them. I have to use the ESPN app now which is not ideal..Version: 120544

NBA recapI’m not normally one to write a review burn felt like I needed to on this one. I live the app in the sense I get to see recaps of the games not televised here in the UK. Only probables I have with it now that previous versions game you the option to watch a game recap with scores hidden. Now you have to go into the game, select to show scores then scroll down to click on the recap. For someone like me who whatever sport it is doesn’t like to know the score before watching highlights/recaps this is very annoying. I don’t understand why you’ve taken this feature away. I literally have to squint my eyes after pressing show scores and scroll down and try find the game recap and click on it just so I can enjoy it without knowing the score. Previous versions had this option available so why has it been removed. I get it’s too late into the season/playoffs to change this but please take this on board for next season. Please make it so it is possible to have the scores hidden but access the game recap without showing what the final game score was. That was people like me can enjoy the highlights and actually not know the result..Version: 120582

THIEF.I want someone to help me. I never intend to renew a subscription that I already canceled. I never add access of the app feature because it was CANCELED. And still I got charge a second time without access to the app. I need the refund..Version: 120618

Hope they fix this before the season starts! Please!I’m not sure why the app changed so much since last season, but so far, they are off to a horrible start. First of all, when I select a game (on AppleTV) it won’t let me go into the game before it starts. That’s fine. But after the game starts, I’m still stuck on the “Play Live” screen for several minutes before that button does anything. Basically, it’s after the “Start from beginning” button shows up. But either way, the game has been on a few minutes before I can start watching. Second, once I finally get into the game, I had to find the almost hidden button to change the audio feed from the opponent feed to my team. Each time! If I pop out and come back it, gotta select it again! Let me save a preference. Or just put it back how it was last year when you simply make the selection when you’re going into the game. Don’t me me find the tiny button and pick the audio each time. On the bright side, the video quality looks good so far. No pixelization or buffering so far. But please fix the other things!.Version: 120540

Crashes constantlyHave to restart the app several times per game. Streaming from device to smart TV is interrupted so often it’s almost not worth it, can’t handle going forward or back without bugging out. Never been a problem with other sports apps even with 4K.Version: 120616.1

Pretty but not an improvementI hate that there’s no search or way to find players other than scrolling through the entire list of NBA players. How about at least an a-b-c on the right side? Especially during trade season, I want to look up players quickly & easily as they are added to my teams. I also hate the new player profile. I want to see height, weight, age, previous/college team, season stats on the first page, not click another button & then hunt through a bio to pick out what I was wondering. I’ll just google players in that case. The old layout was nearly perfect for looking up players. Stick with what works. I don’t like the new look of the standings, too much white space & not much to separate headings from teams plus so spread out. I’d like to see as many teams as possible on one screen. It’s the little things. Tighten it up. Maybe one tab for each conference instead of having to scroll through the eastern conference to get to the western..Version: 2007.2

Can’t close screening listening to radioYou use to be able to close the screen on the phone whilst listening to the radio broadcast, it was handy and I would appreciate it back Thanks This app is horrible the issue above is annoying as well as the auto play for the league pass as soon as I try and click on a box score, somehow the chrome casting is worse and the audio for the streams works maybe half the time. The old app was near perfect and I can’t understand how you guys can come in a screw it up so much . This is just a review for the app on the phone but the ps5 and website are just as glitchy..Version: 120544

Can’t watch gamesThis is so frustrating, I can’t watch any games, I have a current subscription but it keeps saying I need a subscription, it’s been like this for the past month. 😭😭.Version: 120540

Disregards your notification preferencesI’ve tried working with their support team; however, there is no way to not receive solely personal team notifications. You WILL receive breaking news and nba general news — regardless of it being toggled on or off. This is frustrating when notifications come in at all times of the night (some at 1:30am) and for teams to whom you are not even following or subscribed. Again, tried working with tech support but after three straight weeks of multiple emails a day asking me to provide personal and regional IP addresses, app version numbers, uninstalling and reinstalling the app — I decided that it was simply not in their hands to decide/determine what notifications I would receive. No one was rude with tech support but spent over three weeks walking me through WILD remedies and ideas why I was getting breaking updates and general updates while being unsubscribed to them..Version: 120586

Totally uselessBased in the UK, the app last year was buggy but we did manage to watch some games on it. This year we can’t watch a thing, constant error messages games don’t load so no playback at all. Have been on to support repeatedly.. updated the app, reinstalled it, cleared the cache, totally up to date ipad and always the same error.. nothing helps and we just get the same messages about how they’re really bothered and I should log out and log in again. Totally had enough now.. they took our money for the whole year and we’ve got nothing for it.. total con! Am now off to message them yet again because funnily enough latest update has had no effect! I want a refund now this is totally unusable.Version: 120554

Very disappointing changes from last yearI’ve been a league pass season subscriber for the last 6 years in a row and have very rarely had issues with watching games on multiple devices such as my phone, TV and laptop. However this year I’ve been plagued by many issues which are a direct result of the app design itself and nothing to do with anything on my end. Some issues include: - Closed captions appear on screen at all times while trying to watch a game and there is no way I can get them to stop appearing. - There is no option for me to change the bitrate/stream quality. This has been removed from last year for no apparent reason - On iPhone Max I cannot pinch to zoom and extend the video to full screen. Again I was able to do this last season and it baffles me why I cannot do it this year - Have also had issues with chromecasting stream to TV, issues that I did not have at any time in the last 6 years. I’m pretty annoyed to be honest, despite some flaws in the broadcasting over recent years I never had any issues with the app itself working, but this season is a completely different story. Basic things better be fixed big time before the regular season starts or I will be cancelling and demanding a refund for this poor product..Version: 120538

I would advise against registering your credit card. Bad experience 2 seasons in a row.Last year I was charged at least twice. I paid for premium and it was supposed to have been commercial free. That would have been nice but there were commerals every time I watched. This year they were going to charge my credit card $525. I caught it before the automatic renewal date and canceled. Then last week they emailed a Cyber Monday deal for $49 for the season. I signed up. I just got a notice I needed to update the credit card. Oh by the way it was for more than I had agreed to. Other things that make it not worth it are your have to sign in about 50 times over the season. Not like other streaming services. You turn on your TV and are prompted to sign in. No option to verify on a internet device. You have to enter your email and password with your tv remote each time. The one thing that was disclosed is you cant watch your home team or any in neighboring markets for 3 days. That doesn’t sound as bad as it is when you cant watch the game..Version: 120552

Different layout glitchesWhen scrolling through the ‘box score” screen the page suddenly returns to the top and it makes it extremely annoying. Otherwise a good app..Version: 1908.1

League Pass rarely woke when using Chromecast.Do not purchase League Pass if you plan on using the app and Chromecast. The videos rarely stream properly and continually stop playing..Version: 120618

Why change what wasn’t brokenI purchased a year subscription and I watch every game retrospectively throughout the day since I’m in the UK. Since this new update and the new new update 19 hours ago (8th Oct 22) I have uninstalled and reinstalled the APP twice and I STILL can’t watch any games!! This playback error needs to get sorted ASAP! They’ve not updated the PlayStation version of the app so I can’t watch matches on there either. I’ve tried on my iPhone, iPad and MacBook on the browser and it’s all the same! Nothing is working except NBATV which isn’t even correct with the schedule displayed on there. All the news and stories on the feature page now ruin the score lines of the matches that I can’t even watch! I can’t even watch the condensed games or anything. Right now it’s preseason and I’m hoping like the teams you’re just working out bugs but I’ll be sorely disappointed and severely annoying if this isn’t sorted by then..Version: 120540

Do not pay money thinking you’ll get to watch full gamesThis year’s new app is terrible. All the other comments about UI are true. I’ve subscribed for years, but this year they trim the full game replays so much that you miss any pregame talk, so you don’t hear last minute match ups, injury reports of line ups, how the two teams have done against one another in the past, etc. They also cut out replays, technical fouls, challenges, any discussion by the announcers about current happenings in the games. They cut off the last seconds (and sometimes minutes) of quarters. No half time. I have examples of every one of these claims. In the moment, when you’re into your game, it’s VERY frustrating. The whole game watching experience is thrown off. I’ve brought this up to tech support, and they just say they apologize for the inconvenience. The way I see it, they take your full payment, but don’t think they should give you full games..Version: 120550

I Would Give Zero Stars If I Could!The NBA season has been up and running for weeks and despite constant complaints from basketball fans and users this app is still awful. The developers have took something that worked last season and ruined it. My first issue is that despite paying for a subscription and having reported the matter several times to NBA Support I am still unable to watch a game through my Apple TV box. The app opens and all images are there (at times with unwanted spoilers despite having results hidden which is another downgrade on this app from previously) However select to watch any game live or on demand and you get the error message stating that the data is missing. So I then stream from my phone to the tv which is a lottery as to how well it works. The only reliable way of watching the game is on my phone and I did not pay the price to watch on a small screen. Once watching a game on demand the editing is abysmal. Then throw in the subtitles running across the screen that it is a lottery whether you can get rid of. And before I get the same copy and paste developer response that I see constantly here please be aware I have already reported the matter repeatedly to NBA Support, my app is the latest version, my internet is reliable and fast, I have cleared every cookie etc, I have deleted, reinstalled and logged back into the app on all platforms. The error is with your product which worked just fine last season!.Version: 120550

New UpdateThis is really disappointing compared to the other version - cannot turn off subtitles and sometimes display in the middle of the screen, download function has gone, a lot of new stream options but missing the one that removes ads and breaks, home / away stream isn’t always correct, can’t navigate away from the app or the Apple play drops. Very poor if you are paying for season pass. Hoping all of the updates fix these glitches Update 26/10 I’ve given this a few more weeks to settle down but this is still really poor. The subtitles issue has been fixed however the other problems above still remain when you airplay and now if you pause for longer than a few seconds the airplay drops and you need to restart the app multiple times. Chrome is also completely unwatchable and constantly buffers. This would be ok if this was a free app and free to stream but when you are paying £130 it’s unacceptable.Version: 120544

App pauses after streamingGame pauses after 3 second when syncing to my Samsung tv. It freezes and I have to exit the app. Awful experience for a paying league pass subscriber. Update: seems to only pause when the iPhone screen locks. This never used to happen until this new version came out. I hope this gets fixed..Version: 120540

Made it impossible to watch the gamesThe new version of the app no longer has the option to download games. As someone in an area with poor internet I used to slowly download and then playback once the entire thing was there. Now the internet connection isn’t good enough to stream without it constantly freezing and a very poor picture quality. Which means I basically can no longer actually watch the games. 😩 Update: the response to my comment was to update the app. I have the most up to date version, this isn’t an issue with my version, it’s a function you have chosen to take away from the app!! 2nd update: I gave it 5 months and not much has improved. Still no ability to download, it still doesn’t remember where you were if you exit a game and still terrible editing where you get all of the half time show but randomly cut sections of actual play. As a result I have not renewed my subscription. I’ll keep an eye on reviews and if at some point it looks like these have been fixed I’ll pick back up then..Version: 120572

DisappointedI pay for the pass every year and have for many years as an Australian and never has it been so difficult to watch games when we pay such big money to watch this sport. First 3x weeks of the season I couldn’t watch it cause it wasn’t available. Now I’m watching the 3rd game this season in Spanish cause it’s the only stream available. It used to be so easy. Open the app watch a game. Now I’m bombarded with all these things I don’t want to see and with easy click spoilers that I’m just flat out disappointed. Love the sport, hope the app improves or there is another format I can possible watch the game through in Australia but most likely not. Frustrating really..Version: 120564.1

Error, Id:SOURCE_HLS_STREAM_ERROR, auto: undefinedI have this app downloaded on my PS5 and I’m constantly having issues with it. The amount of times I’ve tried to uninstall and reinstall just to fix it is ridiculous. Whilst watching a game, it will often just freeze and come up with this error message when you try and reload the game. No matter what I do, it doesn’t seem to fix it. On top of that, it quite often decides to just go back to the main menu mid game and you have to try and sign in again, quite often just sitting there loading and does nothing. This app used to be awesome, now it’s so buggy and filled with ads even though you pay for the pass. No options to report issues inside the app or even contact for help.Version: 120578

New app is awfulThe new update is terrible. I watch on the mobile app and airplay to my tv, the new version pauses the feed if you move out of the app meaning you have no use of your phone while using airplay. As well as when your phone goes to sleep the stream stops as well. I’ve cancelled my subscription because it’s unusable for me now. My subscription doesn’t end until the 4th of November and the app says that I need to upgrade to watch. Very frustrating, maybe invest in a test team next time..Version: 120540

Worse Every YearYear after year, they refuse to improve a product that we all pay for through League Pass. The app is constantly down/crashed and this year they removed the ability to download games for offline viewing. That is a huge benefit lost. To a lesser degree of frustration, the “Hide Scores” function often turns resets itself to Off, which is another important function for overseas/expat viewers. How is this new update not fixed yet? All of my problems above still exist and since the last update, I can’t even open the app. They’ve outdone themselves this time, it feels like a slap in the face to long-time paying customers..Version: 120574.1

So brokenThe old app was garbage but this is somehow worse. Chrome cast (as several others have reported) no longer work and instead just constantly buffers. Games UI looks nicer but is clunky to use. No one needed a story mode. No one. What we’re paying for is games, please for the love of god sort out the casting. Update: still broken, not getting playback errors but condensed games now just crash, still constant buffering when casting. You realise this is a paid for product, I’d quite like to be able to view the content I’m paying for..Version: 120542

Worst performing streaming app on the market.It’s crazy how buggy this app is when casting. Super annoying when paying a league pass subscription for the worst performing streaming app on the market. It hasn’t been updated in over a month and the only consistency to it is how often it crashes..Version: 120401

Auto PlayApp is fine but stop auto playing the games as soon as I go to check the score.Version: 120616.2

Airplay not workingNBA tv stops its streaming using airplay when iPhone is locked or when switched to another app. Works well with chromecast. Please fix the bug. Thanks!.Version: 120540

Old app is better and last season league pass is betterI purchased league pass during preseason. Was only able to watch live games. If I was to go back and watch an old game audio was two to four plays ahead of game play was able to watch a game for about 10 minutes then a video playback error pops up. Went to to talk to live tech support no one was available. I sent an email for help no response. I thought to myself this issue will get taken care during regular season. Big shock! I was wrong. Regular season starts and I finally was able to talk to a live person on tech support. He wasn’t able to help me. I had to send another email and then I received a response. They still can’t fix the problem. This has been going on since November! When I ask for compensation they tell that can’t because I purchased the league pass through iTunes. When I talk to iTunes about guess what happens? That’s right they tell me it’s on NBA league pass since they are the developers. Go back to the league pass “We are unable to give compensation or a refund since you purchased NBA league pass through iTunes”. They don’t care. I have talked to 8 different people about my situation and are asked the same questions when a new person “try’s” to help me. Also when I ask a question does it get answered. Nope! DO NOT GET LEAGUE PASS THEY DON’T KNOW WHAT THEY ARE DOING!!!!!.Version: 2007.8

Closed captions bugHi there, I am unable to de select closed captions. When i enable or disable they are still coming up on screen. Please fix this issue.Version: 120538

Poor product from a multi-billion dollar companyIt’s comical how poor this app operates. The player is disastrous and often can’t play a game start to finish without needing restarting, fast forwarding is asking for the player to bust etc etc. Condensed games are edited cutting off key plays, rarely show replays of key events, doesn’t show technical fouls or other similar things so just randomly cuts to someone shooting free throws. Usually things you can look past, but considering the NBA makes billions of dollars AND the NFL has a product the same as this that operates much better it’s just not acceptable to have an app that runs this badly when streaming is so popular nowadays..Version: 120556

New version of the app is horrendousI get it, it’s a new season, there’s a shiny new app, with all the possible bells and whistles fans could ask for. I bet the dream sold internally was spectacular. But what has actually been delivered is exceptionally poor and will be until all the bugs and kinks are ironed out. I have no doubt that in about 9 months this thing will be epic - but for now it is a massive disappointment. Key issues: Games don’t load. On average it takes about 6-8 minutes for replays of games to start streaming. While you’re waiting for the stream to start, you can’t do anything else. None of the other functions work - you can’t peruse the box scores, you can’t load shorter highlights or key plays. You can’t check any stats. When you do manage to start a game - do nothing else. Heaven help you if you dare scroll down to check some of the stats in-game. The screen becomes stuck and you can’t then scroll back up to watch the content. For the developers (who I’m sure are trying their best). I have the latest version of iOS for my iPad. I have downloaded, updated, deleted and reinstalled the app about 12 times - I definitely have the most up to date version. Such a let down given the old app was terrific (as the app rating scores attest).Version: 120546

The 2022 version of this app is not very goodThe previous NBA app left a bit to be desired, but this latest version is almost unusable outside of watching live games. Sounds like the head of Product was told by their boss to “make it like Tik-Tok.” Vertical video may work well for social media but it’s an absolutely awful way to watch basketball highlights. I’m a League Pass customer, but that doesn’t mean that every time I click on a box score, I want to watch or rewatch the game. Also, the box score scroll and snap is so messy that it’s extremely frustrating to read. Plus, it seems like there is no longer any editorial content to read. Only videos and very brief summaries. I’m giving it three stars because the live games do work well, although the previous functionality of defaulting to your favorite team’s feed seems to be broken. I almost always have to switch the feed when watching a live game. I understand that these apps need to make modern-style changes to stay relevant, but I think this app does it at the expense of traditional basketball fans who are likely the ones who pay to use the advanced functions of the app..Version: 120548

App not working in CanadaApp use to work loved it but now it’s saying can’t view because of the location since I’m in Canada ?.Version: 2007.4

League pass problemI have the monthly league pass subscription but it doesn’t let me watch nba tv or any of the games as it says I need to upgrade to league pass. When I try to buy it, it says I already am subscribed. What do I do?.Version: 120538

🙂 NBA: Live Games & Scores Positive Reviews
Is NBA: Live Games & Scores not working?

NBA: Live Games & Scores works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NBA: Live Games & Scores.

⛔   NBA: Live Games & Scores Problems
Applications with negative comments similar to NBA: Live Games & Scores
First Baptist Church Quitman negative reviews, comments
First Baptist Church Quitman Negative ReviewsFirst Baptist Church of Quitman, Georgia, Inc.Education2023-08-16
Finger of God negative reviews, comments
Finger of God Negative ReviewsNoor Creative, LLCGames2023-08-16
Câmara Bom Princípio RS negative reviews, comments
Câmara Bom Princípio RS Negative ReviewsLegislativa - Informações Eletrônicas LTDAUtilities2023-08-16
CB-SmartFit negative reviews, comments
CB-SmartFit Negative ReviewsSELLBRITE DIGITAL LLPHealth & Fitness2023-08-16