- 94.7LEGITIMACY SCORE
- 96.7SAFETY SCORE
- 4+CONTENT RATING
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Chick-fil-A App User Positive Comments 2024
Chick-fil-A app received 25 positive comments and reviews by users. Can you share your positive thoughts about chick-fil-a?
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Chick-fil-A for Positive User Reviews
✓ Things cost too much in points.Things would be more affordable and people would be more inclined to purchasing more when they see faster rewards. For instance, A fry will cost 600 points. The average rewards member gets 10 points for every one dollar that they spend. So theoretically, the average person still in a rich status will have to spend $60 in order to receive a small fry that cost between $2-$3 depending on location. This will mean that the average customer will have to come into the store 10 times and buy ten fries. The math ain’t mathing… as someone who has a masters in business finance and marketing, I suggest that in order to redeem points the redemption cost goes down by half. This wooden Cline or younger market because now becomes affordable to the average kid who has an allowance and also appeals to the parent because now they can come to Chick-fil-A more frequently saying that the amount of points it cost to redeem a free item is less..Version: 2023.5.0
✓ Excellent-Download This App!The Chick-fil-A app is intuitive and has a very friendly user interface. The Team at the Cheektowaga location where we picked up our order was; quick, polite, kind and enthusiastic. The food quality was incredible. We had a chance to meet Cassandra the operator, she took time to greet us and have a nice chat. Great job overall! Thank you and God Bless :).Version: 6.1.0
✓ Rewards doesn’t work!Love everything about this app except the Rewards redemption. I selected my reward, added it to my order; then clicked on my favorite saved meal. Reviewed my order but the reward wasn’t listed. Went back to the rewards section; it had deducted the points. Hmm?!? Added a note (not enough characters allowed in this section!!) to confirm reward to be included in my order. Got to the pickup window, asked if my reward was included. Employee had no clue, told me my “reward points are probably there.” But “I don’t get the salad now?” Again, unconcerned response. She didn’t ask if I wanted to purchase the salad now. I didn’t want to hold up the line behind me in the drive thru, so I left; went to another fast food restaurant to order — problem free — so my husband would have something to eat too. This issue needs to be fixed for customers AND so there is an easy way for the employee can add the reward during pickup..Version: 2022.1.1
✓ Needs a “referral credit” featureI love this app! I’ve had it since 2016 when it first came out. I love that you get treats whether you buy food or just because. I love that now you can scan your receipt if you forgot to scan your app at the restaurant. I love that you can place mobile orders and skip long lines (even though the lines move super quick anyway). I tell all my friends that they need to download the app, especially if they have kids, because let’s face it, Chick-fil-A is the best option for “fast food.” I put it in quotes because Chick-fil-A is my favorite restaurant and I don’t qualify it as fast food. With that being said, the only thing that can take this app to the next level is a referral credit option. When I refer people to download the app, it would be nice to get treated in any form. Perhaps a head start to a treat, a free treat option, or cash placed onto the app. What do you think?.Version: 5.16.3
✓ Kind of annoyingI do love this app.I love the rewards and everything that they give you. I’m only complaining and writing a bad review because of their delivery service. If you want Chick-fil-A to deliver to you you have to pay all these extra taxes, tip, and a delivery fee of $2.99. Which I understand but then all of the meals are so much more expensive on the app compared to when you just go yourself. They raise each meal/item $2 to $3 dollars each. I saw today to see what my total cost would be. If I go and get it myself for a breakfast meal it’s $9. As if I do delivery with all the taxes and all the fees my meal came out to almost $20. Plus my food always comes poorly packaged, cold, and not filled up. We’ve complain to the point of just getting free food, but even the free food is bad lol. Maybe it’s just the chick fil a on trinity mills that we go to. Yes, I just get my chick fil a on my own from now on.Version: 2021.17.0
✓ My 2 cents because I use the app dailySo there are three complaints I have, but at the moment I can only think of 2: 1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is. 2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one. 3. Will come back to give feedback.Version: 6.1.0
✓ Needs additional feature for allergies!Tonight I ordered a Cobb salad in addition to several other items for curbside pick up. Within the item notes of the salad I put in capital letters “NO EGGS - allergic” because there was no option to order my Salad minus any ingredients. I also included within the whole order notes the same comment, in capital letters. I get my order quickly at curbside, but I’m disappointed to see my salad covered in egg. It’s been an exhausting day, my family is home starving and the restaurant is extremely busy. So I just take my incorrect order home because I don’t have the time or energy to go inside, with NO receipt, and wait for a new salad. At home we had to switch around who was eating what since the egg is chopped so finely it literally cannot be picked off. CFA is so accommodating of allergies when eating within the restaurant, it would be nice to see that accommodation extend to the app as well!.Version: 5.16.1
✓ Good App Poor Experience @ RestaurantOverall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices..Version: 5.13.2
✓ Time Saver ! close to flawless so farThis App allows me to dine take out or eat in from the “bag”. Before the app, which i 1st heard Clark Howard praise on the radio, the Atlanta Peachtree X Collier Rd location, a mere 2blocks from our office was nearly unusable due to the wait times. I would go there once every few months and never use the drive through, now i walk up on pleasant days at least weekly. i know to hit the “i’m here” button about 100 yds before i walk in and i now get my food in 1 to 3 minutes like clock work. The app allows me to customize everything on the menu and while i’ve seen them miss a condiment here or there i think overall accuracy is much higher because of the total digital experience. The only flaw i saw recently is they removed all salads for a week or 2 due to the romaine lettuce problems - in a perfect customer experience world they would have messaged inside the app what was going on..Version: 5.16.2
✓ Pretty PerfectThis app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁.Version: 6.0.5
✓ App has too many weird glitchesI love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using it since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give our parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once as I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work..Version: 2022.17.0
✓ ONE THING NEEDS IMPROVEMENTThe only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it! And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected! One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup! In the end, I don’t really understand why the message part is SO limited with spaces! :/.Version: 6.0.7
✓ The only way!Since the first time I downloaded the app, I have yet to order any other way. From curb side pick up, to the drive thru, or even walking in to pick up. Everyone knows Chick-fil-A is always busy, and it’s an obvious reason. How I pick up depends on the line inside, or the drive thru. It remember your most frequent orders, so you can literally get your favorite meal with two clicks! I would give it 5 stars, yet one time they didn’t put my sauce in the bag. Everyone knows you need the sauce. I didn’t complain to them, because let’s face it, the Chick-fil-A staff are the most courteous and joyful crew I’ve ever been served by. They even give my pup a biscuit at breakfast! I highly recommend using the app. Even if you’re going to dine in! Your order will be waiting on the counter, with your name clearly shown on the receipt! Plus they give rewards for using, like the free sandwich I got just a couple days ago!.Version: 2019.13.0
✓ EmployeeAs a chick fil a employee, if you are having trouble with payments not going through at the restaurant but on your phone that has to be taken up with your bank. If you are having trouble using your rewards to get something free it has to be ringed up separately to get your rewards. So when you say what you want and you don’t say I want to take off for something that causes us problems because we have to cancel the whole meal and ring your order up separately so you get your item for free. Also we get signed out of our iPads a lot so when we take your order and you pay and it signs us out we have to ring up your order one more time and you will have to pay again but the first payment will come off of your bank account it will just say pending and it will put the money back please don’t get an attitude with us over something we have no control over. I hope this help..Version: 2023.1.0
✓ "A Convenient, Rewarding, and Delightful Experience"I recently had the pleasure of using the Chick-fil-A app, and I must say, it exceeded my expectations in every way. One of the standout features is the array of free rewards available just for using the app, from complimentary food items to special discounts. The integration of delivery options through Grubhub at the end of the transaction adds a convenient touch, ensuring that I can enjoy Chick-fil-A's delicious offerings wherever I am. Additionally, I love the occasional games offered within the app, where I have the chance to win even more free food and drink items. It's also worth noting the generous birthday rewards granted yearly, as well as the unexpected delight of random free food items awarded, making every visit to Chick-fil-A a delightful experience. Overall, the Chick-fil-A app seamlessly combines convenience, savings, and fun, making it a must-have for any Chick-fil-A enthusiast..Version: 2024.3.0
✓ Yay for Chick-Fil-A!My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us..Version: 2020.4.1
✓ Why YOU should get Chick Fil APlease read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it..Version: 2020.4.1
✓ Rewards program has been DOWNGRADEDUsed to be really happy with ChikFilA rewards program. I would get free food items every few visits. However, they just changed their rewards program into a tier based points system. For example, the lowest level gives you 10 points for every dollar. To give you an idea, salads (which I used to get for free around once a month) take 1500 points to purchase. That means you would have to spend $150 in fast food at ChikFilA just to get a free salad. The top tier (red member) requires 5000 points to maintain red-level status. Red members accrue points faster by getting 12 points for every dollar and get a few more benefits - nothing that much more amazing than lower level members. 5000 points is over $400 in fast food within a year. I don’t think my arteries could handle that. Anyways, as far as the app goes it’s great and easy to do mobile orders. However, I don’t think I will be spending as much at ChikFilA as I used to because of the rewards program changes..Version: 6.0
✓ Great app, great foodEasy to use app let's me find the nearest Chick-Fil-A when I'm travelling..Version: 2.2
✓ Easy to useEasy to navigate!.Version: 5.16
✓ Love it so much, one thing consistently bother me thoughI have had the chic fil a app since it launched originally, and I’ve always loved it. I love the improvements that have been made, I love the usability and really just how easy the app makes everything. It’s very convenient and quite frankly elevates the experience. But, one thing has continuously bothered me that I’m surprised hasn’t already been added to the app. If you have multiple payment methods within the app, you cannot name them. I have multiple cards in my app, and all the app shows is the last 4 of the app so I can differentiate them but I don’t memorize the last 4 of every card I have, so it’s really frustrating. I would very much like to see a feature allowing you to name the different cards. Also, sometimes when ordering through the app, I have maybe 41 cents or something like that, some money but not enough to buy something, left on my chic fil a card. But, in order to use that I’d have to reload the card and then use it, or go inside and scan it, which defeats the purpose of the mobile order to skip the line. There should really be a way to combine these two payment methods, so I could use the rest of the money of the chic fil a card with one of the payment methods in the app. Overall, wonderful. If the features above were added, it would only make the experience better!.Version: 6.1.1
✓ Get free items FAST!!!This app is amazing to use. Rewards are great - better then any other fast food restaurant. Love Chick-Fil-A and love this App..Version: 2019.16.0
✓ NiceLove it.Version: 5.0.1
✓ This app is RIDICULOUSLY AMAZINGIf you love Chik-Fil-A, you NEED to download this app!!! It’s SO CONVENIENT! Like I don’t remember how I even got to downloading it but all I know is I use it a LOT more than I thought I would (almost more than yelp lately, whaaat?!). I mean Chik-Fil-A’s drive thru service is already top-notch fast, but if you don’t mind walking a little (the app is carry-out only) then you’ll get your food even faster than drive-thru... you even skip the lines inside!! The app is super easy to use and has a picture, prices, and calories for each item. I made an order during rush hour from my car in the parking lot, walked in, and they were already done. I kinda felt bad because the register lines went out the door and drive thru was slammed. Not to mention FREE FOOD!!!! The app gives you a lot of free stuff for using it!! I’ve gotten free waffle fries, a couple free sandwiches, free ice cream... I love this app..Version: 5.14.3
✓ Chicken bussinOmg I love these places 🥵🥵🍆🍆🐥100%would smash I love u chicken is so dry and pasty and they WERE OPEN ON A SUNDAY also they didn’t say my pleasure also sundays r for wap, and it’s the Lord day so god help me I love the lemonade and to salty and busin( that’s what my grand kiddos say) I want to be sponsored bc the Mc chicken is so good and the Big Mac is goooood I want to put god first but I can’t when the quarter pounder w/ cheese lettuce and tomato and onions and mustard and sweet and sour sauce and u can’t forget the pickles and cookies and if u take the filet o fish and dino nugs r so bussin bussin I also love the wapper u make it so good when u put I good sauce on it wink wink***😩😩😩if u know what I mean. I also learned that my great great great great great great x10 founded it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!im so proud of her!. I wish u could put more of that goooood sauce on wink wink nudge nudge ***😩😩🥺if u want I can give u some tonight at my place at 11pm have fun belly on your first day 👍have fun in worship camp tommy.Version: 2022.12.0
😕 Chick-fil-A Negative Reviews
