SignNow: e-Signature app App Negative ReviewsSignNow

SignNow: E-Signature App Negative Reviews

4.6
4.62445 star

Total 56 Negative Reviews

SignNow: e-Signature app App Complaints & User Negative Comments 2023

SignNow: e-Signature app app received 56 complaints, negative comments and reviews by users. Have you ever had a bad experience using SignNow: e-Signature app? Can you share your negative thoughts about signnow: e-signature app?

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SignNow: e-Signature app for Negative User Reviews

SignNow AppIt didn’t save the full documents then wouldn’t let me view it or sign the unsigned spots(which I signed). Then I try to delete my account and it don’t delete!.Version: 13.3

No goodNot what I thought not easy to use or how much money for membership crazy not worth it.Version: 13.1

SignNow impressionsInteresting app but I have to say that it’s slightly counterintuitive. I had to deselect “focus on next field” from the settings because it just won’t allow a user to move about the page. Does not work well on mobile devices (or, at least, my iPhone 10). When zoomed in, such as when filling in a field, cuts off page close to the left and right of the field, requiring one to figure out how to zoom back out in order to view even all of the text that describes the present field. The field for putting in an email as preferred method of contact has a really limited character maximum so that there was no choice but to use “text” or “phone” as the preferred method, at least for me. Ummmm…couldn’t figure out what required fields were remaining until I accidentally swiped left twice and learned there were in fact 3 pages. I didn’t notice it mentioning anything, anywhere, about total number of pages, just number of fields left. Someone needs to step up their game because signing that form for my upcoming appointment was nothing short of frustrating and I can’t say I appreciated being made to do it at all :|.Version: 12.7.1

Gone DownhillWhen I first bought this app it worked amazing. I work as a commercial tradesmen, and it really helped with all the various invoices. Unfortunately this software has gone downhill hard. They’ve made updates that make everything more difficult and less convenient. I had a problem for nearly two months, I repeat two months! I couldn’t use the software, nor could the 15 technicians I work with. Without being able to write invoices I can’t bill out. Text that previously aligned within invoices no longer did. Tech support was very slow to respond. We had also gotten varying answers from “there is no problem” to “your the only one experiencing this problem” to “it’s a large issue and we’re working on it” I can’t tell you how many times in the middle of writing up a document the app crashes. I dread writing up paperwork and actually put it off now because of our use with this app. Since writing this review I’ve had yet another problem with the app. Text not aligning within the body of the document. I’m being told by support that what I’ve been doing for three years isn’t advisable, and to write lines individually. Same exact issue I dealt with before is back again. It would be quicker to write out a paper copy and scan..Version: 9.3.4

Unable to send signed documentUnable to send signed document.Version: 12.5.2

The most frustrating app and the best.This app drives me crazy. I love it and absolutely hate it at the same time. I pay monthly for this app, this is my second month paying 6.99 for it, and it’s also the second time it has insisted that I haven’t paid for it. I run my own business, so this working is very important. You have to pay for this app to invite people to sign documents, and to create duplicates. I have uninstalled this app, canceled and renewed my subscription, logged out and back in, and anything I can’t think of and this stupid thing won’t recognize I’ve paid for it. When I click the upgrade button it will say I’ve already upgraded it. So annoying! If this was fixed it would be great! But unfortunately this failed feature makes the app useless to me..Version: 7.6

Difficult to use and impossible to cancelThought it was cancelled during the free trial and yet it didn’t get cancelled. Charged $130 and still having difficulty cancelling. Should be easy but it’s like it. Was intentionally designed to be difficult to cancel..Version: 12.8.1

Used to be good but got worseUsed to be pretty decent app. It didn’t have simple features like saving text you use often so you end up entering your address 8 times in 2 minuets, but otherwise fast and easy. Now they have added a bunch of steps in the way of signing your document. It first opens up as if it’s a document you want to send to other people and to place sections for signatures and text. You have to save this and reopen it as a file you can sign and none of it is intuitive so you are constantly opening up the file in the wrong format. So it seems they’re marketing is now more focused on HR types trying to go paperless instead of the end user like me trying to sign a pdf quickly. So just be aware if you are an end user like me. Edit: 2021 Still terrible. Maybe emails documents 2/3 of the time at best. Most of the time your clients are constantly asking you where the document is. So you have to end up just screen saving the document and sending them JPEGs.Version: 10.8

FIX YOUR BUGSMy app keeps on closing, even after removing app, deleting app, signing out. Etc.Version: 12.3.2

No longer workableSign Now, which I’ve used for years to sign occasional documents for my sister, used to have a few glitches I’ve learned to deal with. They’ve made some “improvements” but now it’s completely unworkable for me. Text boxes, which are instrumental for filling out fields and adding notes, cannot be aligned/font size adjusted to the space you’re filling out. When you create a text box, the app seems to create one giant text box from edge-to-edge of the document with a standard font. “Adjust Size” simultaneously adjusts the font size and borders of the box. Yesterday, the only way I could fit a text box to the space I was working in wound up with a box that was much shorter than the margins of the document and teeny-tiny print. The final saved draft that is rendered does not appear the same as the edited draft you thought you created (which was true in the past but now seems much worse). The document I saved and e-mailed did not show the text box with teeny-tiny print as I thought but instead showed one single line of text with the rest cut-off, wish I had checked the final document first after saving it before I e-mailed it. Additionally, we used to be allowed more “free” documents than we are now and the cost is prohibitive for occasional guardianship work. I will not be subscribing to this app..Version: 10.0.2

BLOATWARE ruining this once great appTechnically proficient user of SignNow since 2011, was an amazing breakthrough to be able to sign documents anywhere with a nimble, simple, quick app. You exported your PDF to the app, added your signature, and it re-rendered and saved the PDF, awesome. These guys have the mentality of Microsoft in 1998 and have bloated this thing up so much with so many ridiculous features (seriously, I am going to add my freakin’ picture to each signed PDF now!? And I have to be stopped and asked that every single time?) that it’s a huge hassle to use. I’m sure using a T1 connection and if you’re willing to spend an hour reading their user guide it can be made to work ok, but I’m sometimes in remote locations and it’s now a nightmare of the app spinning “loading” for 10+ minutes — WHY does this now need to be constantly uploading/downloading from their server? Just adding cr*p and making your app huge does NOT make it better. How about a “basic” mode that works simply and logically, LOCAL to my device that just allows me to sign a PDF and email it without all the nonsense?.Version: 8.8.2

Beware Update Deleted DocumentsI like this app, but I am giving it 2 stars to split the difference because when I ran a normal software update it erased ALL of my saved documents. Everything is gone. Make sure you back things up through another application, everything associated with my account saved in this app is gone. I would give it 4 stars for functionality on a free app, but no stars for permanently deleting all of my documents on a basic update. Update: The adjust size function was ruined in the update. It used to be really easy to adjust the size of the signature for the document, now it’s impossibly difficult. If you can adjust smaller, I haven’t figured out how. I tried to sign a document for 50 minutes and I’m officially giving up on the app. I wish I never updated it. It used to be a good app..Version: 9.3.2

Stay away— Unusable App InterfaceI used signnow for 5 months and it was the worst iOS based app I ever used. It is almost entirely unusable for two reasons. First, the application does not allow you to fill in the signer. So you’ll literally unable to send the email. Secondly, when it does allow you to eventually fill in the signers email, it will give you an error when sending. I reported the issue to them many times and they fixed it a handful of times but the issue is constant. This last time I emailed customer support and told them the service is unusable because I’m having the same problem. So you’re billing me for a service you’re not providing. They didn’t care about the repairing the issue, they just issued me a refund and signed off. This isn’t that much cheaper than DocuSign and when I was able to get it working my clients were always confused with the interface. Overall this appears to be a poorly managed poorly throughout program with management that really doesn’t care about its customers..Version: 10.8

I ask to have my account canceled.Please do not activate this account I tried to cancel I just signed in yesterday I am not interested in this app it does not work for me and it’s not what I’m looking for. I received a confirmation number for my cancellation I hope you guys do not build my card. Sincerely Kim I truly apologize for my review of three stars. I had nothing too compare your app to. I understand that your app has worked fine for others, but it had no use to me. Therefore I am changing my rating to three for neutral. Thank you for getting back to me regarding my cancellation. Sincerely Kim.Version: 12.3

Many bugsThe application for iPad still suffers many bugs..Version: 12.3.2

Says password is wrongI downloaded this app and created a password. My phone saves passwords automatically. I then tried to log in to app and the app said incorrect password although it is the correct saved password. Waste of time..Version: 13.1

TerribleHorrible.Version: 12.8

The worst signing experience everBuggy as heck. Threw me around the PDF disorientingly. Upload a signature -> no progress indicator. Page counter not updating after hitting “next” / “previous”. Then, when signing is finished, the app just closes the PDF. No confirmation message. Nothing. Did it work? No idea. Who built this trash?.Version: 12.8

LiarsSure you can cancel anytime but there is no way to do so and no contact info. This app is a scam!.Version: 12.1

Close!Nice clean interface, awesome price for business plan.....only issue I had? When I send a doc to sign, the other signer HAS to download the app too. Couldn’t find another way around it. That’s a deal breaker. After customers mentioned the issue, I tried it myself with my wife, and couldn’t find a way to sign without the app. I should have the app, obviously. But my customers shouldn’t be forced to install software for 1 signature. Plenty of other platforms out there that don’t require the guest to download it. Please fix, or let me know what I’m doing wrong. Could easily be a 5 star app..Version: 7.5.2

Unclear serviceThis is a very shoddy service far as I can see. I have accidentally paid three times for same service and you’ve still gone ahead and taken from my card without any notification and when I attempt to get refunded there’s no clear way to so that. I demand a refund.Version: 12.6.1

PoorI’m really annoyed. I completed a stocktake document for work, which I renamed and went to save, but had to sign up for a free trial and now that document is lost, and I have to redo it. I’m not impressed at all. This was urgent and now I have to waste time redoing it. I will be canceling the trial and not paying for a subscription. I’ve tried to use this before and it was not user friendly at all.Version: 12.1

Absolute trashNot easy to use. Trash app. Thanks for nothing.Version: 13.0

Sign nowThe interface is good but the laptop view doesn’t carry over to the phone view, for example you will pre write the text on the document but when you view it on the phone the text will not appear just makes companies look unprofessional I hope they can fix this issue in the near future..Version: 13.0.1

MehI used to use this app quite a bit. Downloaded again to fill in a form. It’s not as intuitive as it used to be. Somehow the form I sent to the recipient was blank. (That I filled in.) It’s very possible I was the one that made the error and that’s the point. I’ve filled out probably a good 100 or so docs on this app in the past and now the updates just feel like clutter. Not sure where I went wrong, but I don’t know how the updates can be so wide and far that someone that has used this app successfully over the years is having issues. Even simply trying to email that doc was an issue. In addition, each time I opened the same doc it counted as using “one free trial” out of the three. Even when I hit the icon for a check, just a square popped up on the doc. What does that even mean? Will it become a check after I’m done editing? Do I have to hit that said square to get the check mark? How could such a simple thing now be so questionable? Just odd. I used to use this and Docusign. Preferred this app, even bought a subscription when needed, but now I’m going to delete and feel completely turned off by this app/updates..Version: 10.0.2

Sign up flow broken after I spent time signing a docI’m using the app for the first time after someone sent me a doc to sign. After I went through the whole doc, And tapped the check mark, I was taken to the sign up screen. The email field was readonly, and I was able to fill in a password using 1Password. However, the Sign Up button refused to be enabled. I tried manually typing in a password instead, still no go. After going back to see if I could save my progress, but when I tapped X button, I got a message saying I’ll lose all my work. This app can’t even get such a basic crucial flow right..Version: 7.7.1

Useless waste of time. Doesn’t even sync.Upload documents on the computer, you might expect the app to show them later when you refresh. It doesn’t. As an added insult, when I tried to submit the critique in the app, the “submit” button doesn’t actually function if you give any fewer than 5 stars, whereupon it automatically uploads that rating to the App Store. I had to come here separately on principle alone. This app is literally useless, unless you are satisfied with old and out-of-date documents appearing without anything you’ve uploaded in the last 3 months. Total joke..Version: 10.5.1

Fake free trialTook a free trial to see how it all worked, then bam $174 dollars taken from my account..Version: 13.3

The app has bugWhenever l write more than 1 line of text. It displays correctly while I’m writing, however it saves with all the lines of text on top of the other lines. Making it unreadable. The support centre told me they already known about this problem and were working on it. Which may take a while to resolve the problem. No value to me l can’t use the app the way l want and they still have my money. So if you’re interested in this App, wait and check out all it features before purchasing the.Version: 7.7.2

SCAM!!!1. Won’t let me send documents 2. Couldn’t unsubscribe 3. They took 149.49 out of my account even though it says 129.99 4. I have no account with them even after they took the annual fee 5. I’ll be in touch with my lawyer.Version: 12.8

ScanThey dont let you unsubscribe. Asking you to enter password to unsusctibe but dont accprt.Version: 12.6.2

Review JenDifficult to fill forms on my iPhone. App keep jumping all over the place, page minimizing without being asked, taking to long to fill a simple form.Version: 12.5.2

GoodGood app however it’ll be great if you are able to fill out a single form at different times. For example getting a wide range of signatures on a a single policy form at different times.Version: 7.8.4

Terrible Customer SupportUnbelievable! These guys are a complete joke. Least helpful CS team, just reply just to close tickets. For anything more than a simple document, SignNow is a complete waste of time. They really look like their whole app should still be in a free Beta judging by how few useful features they actually have..Version: 12.5

DocuSign does a way better job!Beyond disappointed that I was expected to download this new app to sign some important paperwork. It would skip past blanks I need to fill in and jump to other pages. For example I had a document that was several pages long. I clicked on the next button and it went from page 2 to page 4. Needless to say page 3 was overlooked. Didn’t give me enough spaces to fill in a date that was required. Once that paperwork was signed it wouldn’t allow me to reopen and fill in the spaces that needed to be filled in. Super Inconvenient..Version: 12.5.2

MaintenanceIsh my document but now it won’t let me upload to email because system is down under maintenance however I was not alerted and it has cause me great inconvenience not know when it will be up again..Version: 11.8

Overpriced for what it isOverpriced.Version: 13.1

Made unusableTrying to open a document to fill and a pop up for the premium service blocks you from amending the document. When you close the pop up it also closes the document meaning you cannot do anything on the page. Good app made completely useless..Version: 7.6

Entry fieldsTo small for long names and long email addresse.Version: 12.2.1

Great but flawedSignNow works great, and it’s super convenient, but I have a major problem with it: it doesn’t seem to be able to remember the email I’ve entered on countless times, so I can’t mail things directly from the app. I have to forward the document through another app, and it’s not as convenient. I’ve written to customer service on several occasions to ask for help with this and they have never gotten back to me. For the price I’m paying for a yearly subscription I would expect better service..Version: 12.4.1

AwfulI can’t delete.Version: 13.2

Good if you like your signature upside downWas ok to start with. You sign the documents then you email. Who ever receives the email lets you know that the signature is upside down. Tried everything. Still won't work properly No help for this fault on app page..Version: 7.1

Poor mobile interfaceWhen someone sends a document to sign. The app should go to the document straight away when you click the link but it doesn’t. It takes ages to find even when you filter the results. You don’t want to see all your folders or the docs already signed before filtering. The web app is much better. Should be more like that or better.Version: 13.2

SignNow Has the absolute worst support!I have made several attempts to have SignNow Support fix a serious issue with this app. SignNow for iPhone no longer maintains the alignment of text where you place it, after it is saved. Everytime you save a document you’ve added text, it moves inches away, making the saved text illegible and document complete trash. I have made several attempts to fix this with Imee in support, even giving SignNow Support full access permission to my account two times, with no changes and nothing getting fixed. Instead they email me saying they will be closing my ticket. I will be finding another pdf signature app after over 8 years of using this app with no issues. Horrible support will be the death of this app!.Version: 8.8.2

Subscription Model = can’t keep= bad reviewI occasionally enjoyed this app when it was free .. like 99% of the population I only need to sign a document electronically occasionally (2-3 times a year) so paying a monthly or yearly subscription at any amount is ludicrous .. if you charged a one time fee for personal use I would buy the app but like ALL APPS AND SOFTWARE , the second I see the word subscription , you have lost me as everyone is oversubscribed already so most people won’t even look at anything new if it’s subscription based.. it’s a shame all developers now want cash cows to parasite of instead of actual customers who purchase a quality product for what it is...Version: 10.0.2

Worst thing everWasted my time.Version: 13.3

Very poor serviceI was going to buy the product, but after I’ve changed my mind and asked to discontinue the service. I’ve removed the app from the phone and they were still charged me . Not even bordered to answer me . I wouldn’t recommended..Version: 12.4.2

Just not affordable for a freelancer like meI love the app and probably sign and invoice a couple times a week but it’s just way too expensive for my needs. I wish there was a way to subscribe for a cheaper bracket..Version: 9.1

ScammersBe careful with this app! I tried it out for a day under the free trial, signed a few documents, and found that I didn’t enjoy the user experience. I went to cancel the free trial on my account and found that there was no clear way to do so. So, I fully terminated my account to cancel the free trial. Well, 7 days later my credit card was charged $100 (a year subscription—not even a monthly subscription!) for the service. I did not even enter my credit card information at any point. The app just charged it through my apple account. If you recall, I said that I deleted my account. When I tried to access my account (since it was now registered for a premium subscription) I found that the account was still terminated. This means I’m charged $100 on an account that no longer exists for a service that I cannot access. Pick a different app and avoid the scam..Version: 12.5.2

Used to be free to Email formsIt used to be free to email and you had so many to use free. For the amount of times I need it the subscription service is useless. Will be using Adobe fill n sign. It's a shame because I used to love this program..Version: 12.3

You don’t deserve any stars. I want to close my accountHallo Your app is useless to me. I don’t want your app and I don’t want to read from you ever again. I have tried to phone you but your phone is either turned off or the number is fake. I have unsubscribed from your list but still get your ¡€#¢ emails. I want to close my account but that is impossible. I can’t change my email address because I have no group to manage. I don’t know where you get your reviews from, probably also fake. STOP sending me your emails. And CLOSE my account NOW!!! C. Webb.Version: 8.2

Great productThis product is great and easy to use. But for me who will rarely use it, it doesnt warrent paying for it...Version: 12.6.1

DifficultThis is the most difficult and disjunction app I ever filled..Version: 13.4

DisappointedI signed up for 7 day trial and to unsubscribe is a nightmare . Unlike other sites there is no direction link to “ unsubscribe “ . They make it so complicated and obtuse to end subscription.... frustrating . I contacted Customer Service who gave me a lengthy list of steps to follow which did not end with a cancellation. I am now have to go to an Apple Store to try to cancel the subscription..Version: 12.5.2

Very disappointed in its changesWe have been paying to use the Business version of this app for a couple of years now. Developers have decided to make several changes, which I’m sure were good for some subscribers. I get it. I don’t mind change and growth. However, when those changes start creating glitches and what not, now I’m not happy about it. What makes it worse is that tech replies to your support help emails are not thought out. Feels like they just give you an answer they pulled out of a jar without even attempting to figure out what the root problem could be. We use this app for our customers that we do business with. It’s vital that we keep all devices and apps updated so that we can create transactions/documents smoothly. We have looked VERY unprofessional lately because of having to fiddle with the app to make it work as it had in the past. We are more than likely going to pay the money to switch everything over to Adobe Acrobat. It will be worth it if it saves us from looking unprofessional. After all, they were the ones to create the PDF..Version: 10.0.2

Subscription unsubscribe difficultIt’s frustrating and sneaky business practice when an app makes it almost impossible to unsubscribe to auto renewals. Do better.Version: 13.1


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