- 41.4LEGITIMACY SCORE
- 43.4SAFETY SCORE
- 17+CONTENT RATING
- $0.99PRICE
My Secret Folder™ App Complaints & User Negative Comments 2024
My Secret Folder™ app received 112 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Secret Folder™? Can you share your negative thoughts about my secret folder™?
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My Secret Folder™ for Negative User Reviews
✓ Needs an updateDoesn't support new bigger iPhone 5 screens. A little buggy.Version: 1.2
✓ App WONT PLAY VIDS ANYMORE!!Idk what the heck happened bcuz the videos no longer play on here….. they use to work like a champ and the app was great but now it just freezes and won’t play vids. I donated and everything but to no avail! PLEASE FIX THIS!!!.Version: 2.0.3
✓ Can't upload files from my computerMost of the other apps have a web server or a PC server to communicate with the iPhone. It seems that this one can only take images from your photo album. What if I want to upload heaps of photos from my computer? How do I do that? Web server please....Version: 1.2
✓ Not happyUsed to be an amazing help but then something happened all my videos now just show the thumbnail and if I click on them I got a black screen and have to close the app and reopen it this is quite distressing as some of the videos on there old memories that cannot be replaced.Version: 2.0.3
✓ Passcode not workingThe passcode is not working more of a normal folder now. Nothing is secret.Version: 2.0.3
✓ UPDATE NEEDED NOWAfter most recent update for password issue I’ve lost half of the two hidden sectors. Unacceptable as I have donated TWICE to support this. Would be cheaper buying an app that actually works. Fix required to RECOVER lost sector..Version: 2.0.3
✓ What. The?!I had this app with all the pics I wanted to save like art, people and sexy pics. Now they are gone forever and this app is useless. No notice they’re just gone. I had years of photos too and I can’t get them back without searching back through my albums for ages and still it’s a toss-up as to whether I’ll even find them. If I could give this a negative star I would..Version: 2.0.3
✓ Was happyApp was looking really good until I can't paste any notes, help sections says they have fixed the bug and was waiting for apple approval 2 months ago. Photos ok but can't do what I need it to do..Version: 1.2
✓ .Can you Please make a last update for iOS 11 so the people who didn’t know that it will be discontinued to take theirs photos back plz....Version: 1.2
✓ NOT optimized for iPhone 5!!!I'm very annoyed with this app as it looks terrible on the iPhone 5. I have now lead to using other apps instead because it only displays on a small section of the screen. I do not recommend to iPhone 5 users. Although if you don't have the iPhone 5, it's a great app..Version: 1.2
✓ Lousy waste of moneyDownloaded the app. Tried to import a video... first said compressing, and then it crashed. Don't bother..Version: 1.2
✓ Lost everything!!!!!I updated my app and lost everything!!! I had pictures that I can not replace in this app and there all gone. I am so disappointed!!! Why would an update wipe the app out makes absolutely no sense..Version: 2.0.3
✓ Contact info?It would be great if they had a way to contact them for support. As of this day there seems to be no way to get in touch with the developers.Version: 2.0.3
✓ Please readI use to love this app but do not upgrade iOS it messed everything up and now I can’t get/access my photos and videos anymore..Version: 2.0.3
✓ My secret folderI was a bit disappointed ,you HAVE to back your pics n iPhone up or else if you lose ur phone , n get a new one, u lose all your pics , notes , etc. back it all up n make folders don't just use default! I wanted to be able to move my apps into it and basically copy and paste all my current folders into it ! But it seems like u can't do that! I would pay more if they had their own web carrier/host n could back their own stuff up !!! Grrrrrrr.Version: 1.2
✓ Lost photosSince the app has been updated I have lost nearly 200 photos, some of which I needed for work and important documents. I have emailed twice and had no response..Version: 2.0.3
✓ BugsGreat app but there are a lot of bugs like downloads not finishing, the app crashing all the time and the fact that you can't move files out of the downloads folder. If you fix these bugs this will be a ever better app.Version: 1.2
✓ Nice appQuite a good app. Haven't synced it yet though. Nice to have privacy with photos and numbers. Thanks.Version: 1.2
✓ Can’t use any morePlease upgrade to latest iPhone version of software I will rate your app 5star Thanks.Version: 1.2
✓ Videos do not playHad this for a few years but cannot play the videos anymore screen just locks up.Version: 2.0.3
✓ Password & AppTrying to use this app to retrieve documents and photos but it’s not working anymore or updated or allowing me to enter with the same password!?! *frustrating.Version: 2.0.3
✓ App keeps crashingI turned on the camera as advised in the privacy settings and the app continues to crash.. they have not provided an update in a long time. Please avoid this app.Version: 1.2
✓ Can’t use my folderThey don’t have a good service!! They don’t provide any updates so I can no longer open then app nor have access to my documents!! Awful!!!! Very disappointed!!!!.Version: 1.2
✓ Videos??Doesn’t support videos anymore. Used to work great. Not sure what happened.Version: 2.0.3
✓ Videos not playingAs previously mentioned. Videos not playing and App crashing..Version: 2.0.3
✓ Help!I’ve sent reviews on this already but I’ll try again. You just updated the app and I STILL cannot play videos that I have in there! It just goes black! Please fix this or I will lose ALL my videos!.Version: 2.0.3
✓ Passcode not workingFor some reason my passcode refuses to work on my iPad (the keypad entry version) and a message to App Support about this failed to produce a response. With no means of resetting it I am stuck unable to access the contents of my secret folder..Version: 2.0.3
✓ Doesn’t work how it shouldPassword won’t work and can’t find anyway to reset it..Version: 2.0.3
✓ Vanished all photos and documentsI went into the folder after a few weeks to ink find that all my photos and documents have vanished. I have email the developers and am still waiting to hear from. This is twice this has happened. I did not pay for the app even when they have asked for a contribution..Version: 2.0.3
✓ Nice app but could use a few improvementsI'm impressed by the fact you can privatized not just photos and videos but also bookmarks, notes and contacts. Plus it has a decoy password which adds to your privacy. And even takes photos of break ins and log in attempts. That's super cool. But I realized it won't let you copy and paste already existing notes and bookmarks that you have in your default browser. I have to manually enter the url in its own browser. I tried copying it and pasting it onto the app and the PASTE FEATURE DOESN'T WORK. It would've saved more time and maked it more convenient if it did that. PLEASE FIX this feature!! Other than that, it's perfect..Version: 1.2
✓ Was great now crapVideos don’t play and just crash. Needs fixing.Version: 2.0.3
✓ So far so goodWhat happens to contents when synced with iTunes? Does everything appear in iTunes or is it saved within the app? Can't save videos that were sent to me via SMS, only ones I've taken myself. Would like a different app icon it's not too subtle with the design!.Version: 1.2
✓ AIThis needs an update !!.Version: 2.0.3
✓ Your app is broken.Doesn’t play videos on iPadOS 14.2. 👎🏽.Version: 2.0.3
✓ AnnoyedHave just changed to new iOS and this app with all my passwords in it won’t open Can anyone help.Version: 1.2
✓ It was broken intoThere was a bug that any code could access the folder. My friends got into you stupid idiots at Red Night Interactive. The dot lock never remains the same code you dangleberryies Never get this app!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.Version: 1.2
✓ Password disappearsThis used to be a five-star app, but after opening it for the first time in several months tonight it became worse than useless. I tapped on the app's icon and was ready to punch in the password when a message window popped up informing me that my password needs to be reset and that I can do this in settings. After that, I just had to press the “OK” on the message window and the app opened. Just like that. No password required. Kind of defeats the purpose of the app. And in settings, there is no “reset password” function..Version: 2.0.3
✓ No longer working.This app used to work great but with new updates on my phone it will no longer open and I have lost all my content..Version: 1.2
✓ I cannot play my vidsCan u please let me know why none of my vids will play or let me trans them to my camera roll.Version: 2.0.3
✓ What happened?I used the love this app for storing all of the nudes I’d collected over the years. Now, when I try to add new stuff, it tells me there’s no photos in my albums when I know there’s over 700+ to choose from to import. I’ve tried deleting pics, but it doesn’t work. It’s becoming more of a hassle than just putting the nudes on a flash drive..Version: 2.0.3
✓ Video won’t play after iOS 14 updateSince the update to iOS 14, videos no longer work in My Secret Folder. Instead of playing, I get a black screen and the app freezes. I can still take video but it works only until I close the app. I can still download videos to my camera roll and they play. I can upload videos that work in the camera roll, but they longer work..Version: 2.0.3
✓ Video’s not moving overWhen upgrading phone & moving the app over it’s showing all the Video’s but they open up to a black screen & then freeze the app. No longer the app it use to be..Version: 2.0.3
✓ Lost important files/passwords!!!App is broken!!!! “Developer needs to update to iOS 11 for it to work” can you guys please do that so I can get my files back!!!! Untill then only 1 star I’m afraid....Version: 1.2
✓ FrustratingI have had this app for over a year and loved it. I have even told many of my friends to get it because it was awesome. But when I replaced my phone, the app didn't automatically download with the rest of my apps. I purchased it again only to find that many changes have been made, including the new app icon which has a picture of a lock on it, defeating the purpose of the incognito icon. The app has had some small but important and unfortunate functionality changes and now has ads prompting you to buy other apps. This is a paid app and should not have ads! I am frustrated and very disappointed in this new version of what was an awesome app..Version: 1.2
✓ Loved the app until...The app is very sleek and easy to use. Love everything except for one thing... I had three picture folders and when I started a fourth and imported pictures to the new folder, it duplicated all of those into the first picture folder and erasing the ones that were currently in there. I haven't found any info anywhere stating there was a maximum amount of certain folder types you could have. Please either fix the bug or place a warning in the app stating that pictures/data could be lost with more than limited folders allow and I will give you the 5 star rating back. ;) Thank you!.Version: 1.2
✓ Needs to be able to hide appsIt is a really good app but you need to be able to hide apps.Version: 1.2
✓ Won’t play videosAs soon as hit play, the video goes dark and won’t play anything 😕.Version: 2.0.3
✓ Not for me, great security features but not impressed... On what it can hide, pics, vids, notes. For me I have no reason to further secure pics vids above what iPhone can do now, however notes was cool to me, except you can't import or copy paste into it... That is disappointing ... Then I went to their help page where 17 people all had photos disappear, their support answer was basically try this, if that doesn't work they are gone. Glad I didn't go import crazy. Since I bought this and their icons app ( which is cool but hacky) i am going to sleep on it to see if it gets better. Would like to see the ability to lock an entire folder full of apps (what I thought it might do).Version: 1.2
✓ Lost PhotosOne Star is to high, Very disappointed, when my phone updated to IOS 14 all my photos disappeared and the is no way to retrieve then, and they still have the cheek to ask for a donation, you email them only to get no reply.Version: 2.0.3
✓ Very goodVery good except won't turn photos to landscape format when iPad is turned horizontally and doesn't mark photos as selected with check mark when importing from album..Version: 1.2
✓ Like a pauper with amnesiaThe app itself is well made with genuinely innovative in concept but the donate now button destroys all credibility and function. I was one one the few that actually donated but realized that the goal was nothing short of extortion. Good luck..Version: 2.0.3
✓ Need an updateNeed to update so we can see videos..Version: 2.0.3
✓ Password issuesSomehow my password isn’t working! How do I reset my password so i can get into my app?? Why does this app creator not respond to inquiries?! This is ridiculous. How do you make an app then not have the decency to make sure your users can access the app? NEGATIVE STARS.Version: 2.0.3
✓ Seriously get f$*&edSo when you upgrade to 11 you will lose all access to your stored information. No way to recover. Piss pour end to an app I’ve used for years..Version: 1.2
✓ Needs to be updatedIt crashes every time I open it pls help!!!.Version: 1.2
✓ Bugs needs sortingWhen you click on videos to play within the app the app goes pitch black, freezes and then you have to close app and open again. But won’t allow for videos to play or do anything with them. Frustrating as I have videos saved that I need to retrieve. Please fix that bug!.Version: 2.0.3
✓ Lost photosI somehow lost everyone of my hidden photos. I hadn’t used the app for awhile then went to find a certain photo and everything is gone !!!!.Version: 2.0.3
✓ This app is dangerousI lost valuable photos and material when doing a sync on iTunes. Everything in the secret folder vanished making it so secret I myself couldn't access it. I advise everyone to be very very careful with this app..Version: 1.2
✓ Major glitchGreat features but I've had multiple pictures disappear multiple times..Version: 1.2
✓ App does not workI bought this app and it DOES NOT WORK. You put in a password it confirms and then nothing happens. What a complete waste of time and Ive lost my money. Not happy.Version: 1.2
✓ RubbishJust upgraded my phone to an X, won’t accept my password and has no options to reset password to access my photos and videos, worst application ever.Version: 2.0.2
✓ App crashes instead of playing videosUsed to enjoy this app hut now it crashes and freezes every time I try to play video. The app is unusable as of now. Developers have abandoned this app years ago..Version: 2.0.3
✓ Great app, but...When are you going to release an update to utilize the iPhone5 screen..Version: 1.2
✓ Won’t play videoSimilar problem to guy above lots of saved videos lost don’t risk using it.Version: 2.0.3
✓ Good for $0.99I like it, better than any other free one and for only a buck.Version: 1.2
✓ VideosVideos and gifs still not working?.Version: 2.0.3
✓ Iphone 5 !It needs Iphone 5 support and less ads will be nice :(.Version: 1.2
✓ Videos do not play on iOS 16After I install the new iOS 16 my videos do not play anymore please fix bugs.Version: 2.0.3
✓ Video doesn’t work with iOS 14Fix please.Version: 2.0.3
✓ Problem with IOS updateAfter that I can not play videos within the application only photos I need a support immediately.Version: 2.0.3
✓ Paid then asks for moreWas a bit annoying to pay for the app then get asked every time you open it to be asked for more, might as well stayed with the free version.Version: 2.0.3
✓ Please updateVideos won’t play with the new update for iPhone please update the app 🙏🙏🙏.Version: 2.0.3
✓ Needs update!Needs an update when I click on my photos it comes up as a white screen it’s not showing me anything from my latest saved..Version: 2.0.3
✓ CcMy photos vanished randomly..Version: 2.0.3
✓ Mise a jourQuand allez vous pouvoir mettre cet mise a jour . Vous savez j’ai des codes la dedans et la je ne peut pas les récupère et moi j’ai payé pour cette applications donc j’aimerais bien avoir la mise a jour s’il vous plait merci a l’avance ..Version: 1.2
✓ Buy if i buyI buy pack 1 but i'm formate my iPod and if i go to app it send me do you buy pack 1 (i am pay it) !!!!.Version: 1.2
✓ Don’t put pics in here you care to loseHad this app for years... it did so much for me. Until I just checked, and every photo I cared about was wiped out. Gone. RIP..Version: 2.0.3
✓ Entering Personal NotesUsing app. for some years now. But now it stopped working and I can’t retrieve any passwords, photos or videos. This is outrageous. Then a few days after the app stopped loading the new version came out. I thought it would be able to fix my no load issue. It didn’t, and in fact when I upgraded to the new version, paid a donation and within several days it stopped working as well and and not worked at all anymore. I’m running iPhone 6S+, 64 HSB, with plenty of storage. No other app I have has just stopped working and fails so miserably. Developers, what are you going to do?Also, when it was working, both the old and newest versions keyboard blocks ability to see what is being typed. Application does not rotate on my iPad, when my keyboard does..Version: 2.0.3
✓ It’s deleted it selfI’ve lost over 300 pictures and video I’m so gutted .. and very angry.Version: 2.0.3
✓ VideosVideos no longer play, they just freeze and crash the app. Please fix it as it’s usually a great app..Version: 2.0.3
✓ Update app plsIs there any way that this could be updated? Thanks..Version: 1.2
✓ The app doesn't work anymore that the iOS has been updated!!! Fix it please.The app doesn't work anymore that the iOS has been updated!!! Fix it please..Version: 1.2
✓ Loved it untilWhat can I say, I absolutely loved this app, put up with the slow features, scrolling etc. Now I have 2 problems, I tried dragging and dropping a film in there and now it's constantly 10gb of data and there is nowhere for me to delete it. I left it purely because of certain photos I wanted to keep. After I got a warning message saying I was near my limit it started deleting photos. Only problem is it deleted the most recent folder! Absolutely gutted lost the best things, why delete the most recent out of everything? Just say you can't do it for Pete's sake!! App will be deleted.Version: 1.2
✓ BofffVoir le apps en francais et voir qu il ne l est pas Belle arnaque.Version: 1.2
✓ Dodgy App in my experienceFunny how this app doesn't appear as installed after I had installed it? What is the reason for this? Is it making me pay again to get the latest version? Who knows? Thing is with the version I have is that the whirling Catherine Wheel never ever disappears off my iPhone whenever I use this app. Thing is, there are plenty of other apps that do the type of stuff this app does, and was wondering whether the developers could sort out the annoying Catherine Wheel and / or explain the issue I raised at the start of this rant??.Version: 1.2
✓ Bug fix for blacked out videosI’m happy to donate further and have already made a small donation but please please fix this blackout on Videos .. I’ll give it three stars as it’s been great but it’s the second time it’s stopped access to content.Version: 2.0.3
✓ Saving back to Camera Roll and laptop is lousy!While I was impressed with this app, I have found one very annoying limitation every user should be aware of: Once photos have been saved to the "Folder" - rest assured they are safe and well hidden… but if you want to send them back to your Camera Roll and then download to your laptop/desktop, beware the following: 1. the download process back to the Camera Roll is slow and cumbersome - you have to select all or individuals (and if you have hundreds, that takes ages!) 2. the photos save back into the Camera Roll OUT OF ORDER taken or saved into the "Folder"; 3. the photo QUALITY IS REDUCED and the PHOTO INFORMATION (date, time, etc) IS LOST… 4. photos downloaded to Preview or iPhoto, etc, show the date they were resent back to the Camera Roll, and their size is reduced Having Saved photos suddenly lose quality, lose information and return to Camera Roll out of order is annoying. SUGGESTION: download from Camera Roll to laptop/desktop daily and save to a secure folder - thus preserving photo size, information and date for order, if this is important to you..Version: 1.2
✓ Contains Ads, Icon Is Terrible!I bought this app and I am generally quite pleased with it. There are however a few things which need improving. First of all, this app contains ads! I do not expect to see ads in apps I pay for, regardless of how much I pay for them! Secondly, the app icon needs to improve or revert back to the old one. The app itself should look like an iOS folder! Isn't that the whole point of this app? The developers need to go back to the original Icon, the one that this app used to have. The icon for the free version is actually better than the icon for the paid version. Just make this app look like an iOS folder! Overall this is a good app with cool features. I've rated it 3/5, but it could so easily get 5/5 if the developers fix the icon and drop the ads (in the paid version)!.Version: 1.2
✓ Lost everythingI have now lost ability to watch any videos saved on here. Make sure you have a backup somewhere else.Version: 2.0.3
✓ Can’t opened the picturesI email the developer as well that I’m using this app from 2014 but now on my new phone I can’t see the pictures that i saved.Version: 2.0.3
✓ All this app does is crashEverytime I enter my passcode it crashes. This has happened for days now and there isn't a single bad review here. Funny. Also the app support link doesn't event work..Version: 1.2
✓ Great app but stopped working?I’ve been using this app for years & im not sure if it’s because of the latest apple software update or something else but the app doesn’t even load now? Please update ASAP as I have a lot of photos & videos I can no longer access.Version: 2.0.3
✓ Awesome.....but....It is a really great app! My iPod often gets stolen at lunchtime at school, just by my friends, but it's annoying non the less. This app helped me hide my photos and things and also gave me evidence to show my teachers that they had taken it! :D However I would have liked to move some of my apps into my secret folder so that upon being stolen they couldn't go onto messaging apps and read my messages. Other than that, no complaints..Version: 1.2
✓ Highly Upset!!!I have had this App since 2012. It was a great app until a few months ago. I updated the app with the IOS 11 update and everything was fine. I then upgraded to the iPhone X....I made sure I backed up everything in iCloud. EVERYTHING except My Folder works. I haven’t been able to access this version in MONTHS!!! I purchased another version with a slightly different icon and made a donation. I now have two versions but my original version with everything in it DOESNT WORK. I wrote the developer several times via email and they only replied once trying to help. I have years of memories in there. Can someone please help..Version: 2.0.2
✓ Iphone 5 support????Would give 5 stars if it had iphone 5 optimization. The way it looks right now is so frustrating.Version: 1.2
✓ Don’t botherTerrible app. You will lose all the pictures and videos you upload… it’s not a maybe, you will lose them..Version: 2.0.3
✓ Ads in Paid versinThats pretty bad to have ads on your paid version..Version: 1.2
✓ HorridThe icon doesn't even look like a real folder and they have started charging even though they have removed features. Avoid this one..Version: 1.2
✓ Am not happyMy phone updated now I can not get into folder not happy as I need everything in it. How can I get everything out?? Absolutely mortified I can not get into folder.Version: 1.2
✓ So upsetI’ve had this app for years. For a long time it was one of my favorites. I kept so many great memories of photos and videos. About 2-3 years ago, iOS did an update which made it impossible to see or watch any videos stored. I payed money to the people who created it along with many other owners of the app to help them update the app and allow us to recover the pics. Now about 3 months ago with yet another newer iOS update, you can’t watch any of the saved videos. What do i do? I’m so frustrate because I can’t replace this memories and don’t have them saved anywhere else!.Version: 2.0.3
✓ Secret folderWhilst this is a handy little app... I did lose all my photos when I sync'd my phone....Version: 1.2
✓ UpdateCan this app be updated as now i cant access my videos due to updating my software and im really gutted.Version: 2.0.3
✓ Settings for 2nd timeI left app for the first time then came back on and couldn't go on settings.Version: 1.2
✓ No longer working as it should.I suspect the present iOS15 has rendered this App useless. It will not load pictures from my photos, nor can you take photos via the app..Version: 2.0.3
✓ AVOID!!!Set it up and added files used same password I had written down, logged in a day or two later and it told me my password was incorrect. I only have the one password for that folder! Emailed support and no contact from them whatsoever! DO NOT USE.Version: 2.0.3
✓ App now not workingIt used to work ok but now stopped working and no new pics can be added without showing as black screen only. Please update App.Version: 2.0.3
✓ Waste of moneyAd free = no Only 2 lock options all the rest are in app buys Can't import notes Just pretend you dropped a dollar in a drain........Version: 1.2
✓ This app is brokenNeeds an update :(.Version: 2.0.3
✓ Good appDoes what it claims. Need internet to operate..Version: 1.2
✓ Terrible iconGreat features within the app, I've had it for nearly 2 years. When I first downloaded it the icon looked like a folder and was very incognito. Somewhere along the way there was an update that among other things changed the icon to the unbelievable looking folder with a lock in the right corner. Come on guys, it's called "my secret folder" there is nothing secret about a lock telegraphing that something is up with this folder. For this change I give you 1star and encourage others to look towards the "my hidden folder pro" from another developer. The content of the app looks the same but the icon is actually disguised as a folder. Change the icon back to something hidden!!!!.Version: 1.2
✓ MrHi , same here , bug freezes videos and unable to exit app without turning phone off.Version: 2.0.3
✓ Video BugNoticed since the latest IPhone update that all videos stored within the app freeze. Black screen and nothing happens. This needs to be sorted.Version: 2.0.3
🙂 My Secret Folder™ Positive Reviews
My Secret Folder™ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Secret Folder™.
⛔ My Secret Folder™ Problems
