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Okta Verify App Complaints & User Negative Comments 2023
Okta Verify app received 101 complaints, negative comments and reviews by users. Have you ever had a bad experience using Okta Verify? Can you share your negative thoughts about okta verify?
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Okta Verify for Negative User Reviews
✓ IssueThe app does not show a verify number anymore just a blank count down, please fix.Version: 3.8.2
✓ Why do I have to use this app?I am forced to download and install this app to help me log into my canvas account. Why do I need to do this??.Version: 6.3.0
✓ Name 267Hello.Version: 6.5.1
✓ Not convenientRight now, I just wanted to press the authorization button but a survey prevented me to press until I finalize it and rate the app in app store..Version: 7.2.0
✓ IPhone Great, Watch hit or missApp works great on iPhone, but it’s hit or miss on the Apple Watch. Sometimes it’ll go through so I can approve or deny on my watch, other times I can only use my iPhone. Very Inconvenient when my phone isn’t always right next to me. Hope this is improved in the future..Version: 6.4.0
✓ Unable to access University exam due to technical failureWould strongly advise against using this app, due its bugs I was unable to access an important exam, there are many better apps for this same purpose.Version: 6.3.0
✓ OktaIt’s not something you enjoy or not, just a useful tool..Version: 7.8.0
✓ Why does this app exist?Have you ever heard of Google Authenticator? Why are you wasting my time with another app, and another thing to remember when getting a new phone?.Version: 6.9.0
✓ BEWARE - data is lost if you change devicesI upgraded my phone and used a backup to load everything on my new device. Now I see Okta deleted all data and it can’t be recovered at all (Okta does not back it up). From their FAQ’s: “… Before deleting Okta Verify from your device or getting a new device, you must sign in to your non-Okta services to set up your new device with those codes. You will not be able to retrieve the codes after you no longer have access to Okta Verify on your original device.” So Okta has screwed me big time. This is utter crap..Version: 7.3.1
✓ Awful.Very buggy.Version: 7.1.0
✓ Poorly designed! This app means that I can’t access my university account when I’m not at homeMy phone is old so I can’t download the app, so the only time I can use the app is when I have access to the iPad at home. It’s not my IPad so I can’t take it with me..Version: 7.10.2
✓ SucksMost of the item in iphone, i struggle to authenticate myself..Version: 6.3.0
✓ Push notifications buggedI’m on ios 15.4.1 and just updated the app today with the update that’s changelogged from a day ago, but as of a couple of days ago I stopped getting push notifications. The help page “Troubleshoot missing Okta Verify push notifications on iOS devices” points out a diagnostic section, but that section says everything is fine on all okta apps, and they aren’t on any of them. I don’t want to have to unlink and relink 6 of my Okta’s to reinstall to fix the push notifications. Those push notification-responses are what made me love Okta over other MFA solutions, so I would’ve otherwise given a 5*.Version: 7.4.1
✓ Authenticate with push notification and a number flow is terribleMy employer implemented the push+number flow this week. We used to use push only but wanted to increase security. The flow for this on Apple Watch is TERRIBLE - 1. Notification arrives 2. Scroll down 3. Tap “Review” 4. Info about signon shows up and tap “Yes it is me” 5. Wait about 2 seconds for info to show up on browser and in notificaton 6. Tap the correct numbeer 7. Since this flow is now in the app rather than a notification, you then have to press the crown to exit the app back to the watch Before it was just notification arrives and there was less text on screen so you could tap approve without scrolling down. I hope this can be improved in the future. Step 2 should be removed. Step 3 and 4 should be combined. Step 5 should be dramatically improved (our old vendor Duo was much faster). I’m not sure if it is possible but it would also be nice if the app could auto close after completing the flow so that step 7 isn’t necessary. .Version: 7.10.2
✓ Waste of time + BrokenNo matter how many times you press “do not challenge me on this device again”, you will still have to login the next time. It’s INCREDIBLY slow as well, loading times are abysmal for an app in 2021. If your university requires you to get this like mine, I feel for you. Zero stars would be preferable..Version: 6.3.0
✓ IOS 12.4.9 no longer supported :-/The latest version of the App (6.0.1) does not load on an older iPhone 6 running on iOS 12.4.9. The previous version (5.x) was running fine..Version: 6.0.1
✓ Immediately locked me outIt was mandatory to set up Okta for my university account so I did, and not a day later my account disappeared from the app and I had no way to access my university materials. I had to call tech support to reset my login, which took a whole hour. A lot of other students also had the same serious issue. Used Google Authenticator instead which worked much better.Version: 6.7.1
✓ Just some money and access to your camera dataUsed to be so simple enough to login myuni system without this forced scam, which is probably a way to get the access to our phone camera, for computer vision research apparently..Version: 6.7.1
✓ Same with my experience. Just trash and give more trouble to students. Waste me a lot of time.Trash and just waste our time and make things more complicated..Version: 6.7.1
✓ It puts you in a loopAfter using on a regular basis it just decided I didn’t actually have a linked work account so now I’m stuck trying to access Okta on my other device to update the settings but of course I can’t because I need the push… so that’s so great and fun..Version: 7.2.0
✓ Wont stay logged inHave to use this for University and won’t stay logged in for 30 days on any device when clicked. It’s just a pain that is completely unnecessary.Version: 7.1.0
✓ Push notifications do not work or superslowA week ago I updated to the latest iOS, snd also I see that new version of OKTA came out too. not sure who to blame, but push notifications stopped going through. or coming in when token is already expired. The main feature does not work. :((.Version: 6.3.0
✓ Okay onlyNeed facial recognition. Doesn’t work as well via mobile access for some reason..Version: 7.8.0
✓ Push verification rarely workDoes job for most part for SSO but push verification rarely works..Version: 4.4.0
✓ 1 star because you are forcing me to rate your app before using itSeriously. I can’t log in without rating it..Version: 6.5.1
✓ Kafka would be impressedWhen it works, it’s annoying and pointless. When it doesn’t work, i.e you lose your phone with the number and app, it’s an absolute nightmare that is unresolvable without a significant investment of time and incredible frustration. The whole system is eerily reminiscent of Franz Kafka’s prediction of a world dominated by bureaucratic nonsense with a very narrow claim of value. I just don’t need military grade security to check my timetable, it’s bs..Version: 3.16.1
✓ Poorly designed appVery bad decision for USYD to use this for authentication. I can’t use this app on my phone because it is old and won’t run the newest software. I’ve had to use a relatives IPad in order to fix this. Not acceptable.Version: 6.3.0
✓ Very decent authentication method. However others are better.No iCloud backup or a way to transfer devices with an easy method. Whenever you get an authentication app. You need 5 simple things. TOTP codes, push notifications, Secuity via biometrics, and a way to transfer the devices securely. Backups are important..Version: 6.10.1
✓ Authentication BrokenWell, immediately after applying this update authentication was broken. I get “Failed to send push notification response”..Version: 5.0.2
✓ Forced to install by University of SydneyIt wastes time as when you use university computers you constantly have to verify. was forced to install. Would never use.Version: 7.2.0
✓ Not quite single sign onEven though it’s the same username and password, I find myself signing into apps 4 or 5 times a day. Could be much more efficient..Version: 7.8.0
✓ AwefulSad in this day and age that companies need to use this kind of crap to self manage holidays etc when you can’t even Log On due to technology issues. My company want me to use this and I can’t even log on as my phone cannot link to the QR reader to log in or access my settings. Been waiting over 30 minutes of work time for a call handler to sort the issue!!!.Version: 4.4.0
✓ Broken Push notificationsAs others have stated, push notifications stopped working after updating. You now have to open the app to approve, which is very annoying since I need to approve several times a day. Please fix..Version: 6.3.0
✓ Lacking featuresThe good: Support for Apple Watch. The bad: No support for: Cloud backups. Locking with Face ID / Touch ID. Summary: It is just okay only if you just want a very basic authenticator app..Version: 6.3.0
✓ Watch app is uselessI use slightly bigger fonts on my watch and the app only shows first 4 characters which is pointless. It could fit in easily with a better layout in the screen but currently useless..Version: 2.0.5
✓ IPhone app fine, Watch app unusableHilariously the TOTP numbers displayed on the Apple Watch - the sole reason for this app existing - are too big to fit into the teeny tiny small space in the centre of the circle allocated for it, at least on the Series 4. Thus the Watch app is completely useless, when in fact it should be the most use of the lot. Instead why not USE THE WHOLE SCREEN FOR THE NUMBERS and have a very small visual bar to indicate when the numbers will change. Maybe even flash them for the last 3 seconds. Your Watch app designers clearly phoned this design in at 5 minutes to build time..Version: 3.12.0
✓ Less Clicks pleasePlease help by make this more efficient. Both on the iOS notification yes/no option only lasts a half a second before it changes to review. The watchOS notification only displays review. Please make this more efficient so we only have to long press the notification and the select yes/no without having to open the app and review and then select yes/no from within the app..Version: 7.8.0
✓ Why?We now require this to use the LMS at Melbourne University. There were no issues with the LMS before and I see this as a complete waste of time. It’s yet another practically useless app taking up space on my phone..Version: 6.7.1
✓ Not compatible with older iPhonesNo backwards compatibility with older versions of IOS so if you have an iPhone 6 or earlier, the app just won’t download for you. If you have to use this app as part of work or school, it’s going to cost you! Ridiculous!.Version: 7.3.1
✓ NO NEEDI still have no clue about the necessity of this app. University of Sydney, all of the sudden, has forced us to get this app for using Canvas. No information and no explanation. What else should I need to explain more? I would rate 0 out of 5, but 1 is the lowest number..Version: 6.3.0
✓ Works well and easy to use, but the In-App notification banner needs a redesignPlease redesign the In-App notification banner as it covers the authentication buttons and slows the verification process. It's a pain when you're in a hurry. Alternatively could you move the buttons from the bottom of the screen?.Version: 6.9.0
✓ Fine until you get a new phoneI religiously use iCloud so I assumed my Okta settings would come with my info when I started my new phone. No. And they make it impossible to simply transfer power of approval. You have to go individually to each and every connected app and reattach. But I can’t seem even do that to “scan the QR” I’ve looked online for help articles and the help info wasn’t helpful either.Version: 6.8.1
✓ Any organisation who uses this I will think twice aboutEasy set up first time but get a new device and your in a death loop. Provide QR code but do do this login and it’s just so frustrating… waste so much time I could be working!!!! And waste IT admin time. So terrible!!!!.Version: 7.0.1
✓ Too slowI have 10 seconds to identify myself on Cisco anyconnect vpn using Okta. Half of the time, the notification comes with 5-10s delay, giving me no chance to authenticate within that time, triggering a timeout. then on the next attempt, Okta shows the prompt for the first attempt!! Poor implementation..Version: 6.4.0
✓ Often slow or does not bring notification to frontMany times, it sakes several seconds to receive the push notification. And many times, like this morning, o had an email open on my phone screen and did not receive the push, I had to swipe down to see my recent notions it was there. It should always show on top of screen. Otherwise, it is an average authentication app..Version: 6.4.0
✓ Really patheticIts pathetic thats all I can see. Its veyond my understanding why companies use such a poorly made software.Version: 5.3.1
✓ Okta is fine. This app is fine.Okta is a decent enough SSO platform. This app gets the job done. Very basic and straightforward. Honestly, only good for verifying Okta. Not recommended for using as MFA for anything else..Version: 4.2.1
✓ Slow to respondIt takes so long to actually come up and then when I approve it takes even longer to respond on the computer which can be so annoying when you’re in a rush..Version: 7.8.0
✓ Locked out of accountPhone restarted now can’t access my account linked to the app because data has been erased in the app. How do I restore my data from being deleted without having Togo through the process again with my account? Can’t get into account without verifying it’s me but data in app is no longer there. Frustrating.Version: 7.1.0
✓ App notifications don’t workFor the longest time, I’ve been able to receive notifications from the app, allowing me to approve notifications without having to directly open the app in order to approve it. Now, for whatever reason, even though notifications are enabled for Okta Verify, I am not receiving notifications at all, what is going on?!.Version: 6.3.0
✓ Ruining livesMy phone wiped itself the other day and went with it okta verify. Now, the only way I can login to okta verify is if I go through my uni email. I can’t login to my uni email without okta verify. Worst design. Failing quizzes because of this..Version: 6.3.0
✓ 0 starsSo glad I am transferring to a uni that doesn’t require me to use this silly system. It should NOT be mandatory. If people want to set up two factor authentication that’s fine, but it’s ridiculous to force it upon those who aren’t interested. Should have the option to disable need for verification/authentication..Version: 6.9.0
✓ No notifications after last updateNo longer receiving any notifications on IOS 14.4.2 after updating to Okta Verify 6.3.0.52.Version: 6.3.0
✓ Auto Push should be defaultCome on, Todd! Send push automatically should be the default. It’s more secure if i get a notification every time someone tries to login. For anyone hot-desking computers, no default push is an unnecessary pain each time!.Version: 6.5.0
✓ Waste my timeEvery time when I login to USYD canvas it keeps asking me to verify even when I click remember me and the device. To be honest, this is a useless app and no point to use the trash system to waste and verify every time. I’m so disappointed that university forced students to use the verify system..Version: 6.3.0
✓ Poor performanceGenerally pretty lousy. One running joke around the network is “remember this device for 90 days” — Most of us were forced to log in ~every 90 minutes. 🤣.Version: 7.4.1
✓ Cab50#Ok.Version: 7.2.0
✓ Push notifications brokenFor years I was able to receive push notifications to accept a log in on my phone or watch. The last update has broken this feature and I have to quickly close and reopen the app to see an attempted login, making it painful to use..Version: 6.3.0
✓ Say bye bye to productivityDo you like to get your work done, or do you prefer re-login constantly on every device you use your productivity Apps on? If the answer is the later, then I have good news for you! Why get things done when you can try an authenticate all day long with this wonderful App? Say goodbye to those productivity days. It’s time to take bureaucracy back! Features: - Logs you out of Teams and outlook without you knowing! On different devices, at different times. Why are you not getting messages on your phone? Well… OKTA! - Makes recovering an account hard. Those hackers might be able to login into your systems, but your employees will never break in! Security at whatever the cost. - Coming soon: Okta UltraSecureTM. Okta will put all your employees offline for good. No more internet, no more problems!.Version: 7.2.0
✓ Incredibly UnweildyAfter I changed phones, I was prompted to use Okta to get through to my university results. After downloading the app, the page would just keep trying to send the notification to my old phone, which I no longer had access to, and had no option for setting up on a new device. I had to wait on the phone for hours with the IT department from uni just so they could reset it, as okta has no system itself..Version: 6.5.0
✓ LimitedApproval button sometimes never displays despite network connection is good and confirmed a push was sent. Has no widget so I can’t open it quickly. I can’t organise, add aliases, tags, icons etc to accounts. Fairly unusable app..Version: 3.16.1
✓ Just terribleApp constantly redirects me to some other page which Safari says isn’t even a valid URL, I can’t even get past the first screen. For some reason my university in its infinite wisdom is deciding to use this random third party app that barely works in order for me to access my course files. As a result I can’t go to online class until this issue is fixed (have restarted multiple times, reinstalled, etc.) Complete trash and a useless product, nothing is wrong with SMS 2FA!!.Version: 6.7.1
✓ Bunch of c****sDear developers, you have collectivelu added millions of hours of wasted time to our species. while we couldve been doing more worthwhole things we were okta verifying. i hope you are happy, which you probably are as you enjoy the fruits of this massive scamming bottom feeder app. Please stop wasting our time. sincerely, some p’d off dude.Version: 6.7.1
✓ This is the worstFine to set up the first time. But once you have to re download the app you are screwed. This is the worst app. The worst idea for a company to use. I don’t understand why they’ve made this so complicated. I can’t get into my email now..Version: 7.4.1
✓ TerribleI used to love Okta. Now I have experienced multiple times where the system is so bad I can barely stand it. What is the point of having two step authentication if I also have to answer a security question each time I login? If the only way I can contact my it support team is through logging in through Okta, then I have no way to get help when I need it. Wish Okta would do better..Version: 7.8.0
✓ Apple watch glitchCodes not showing up on watch.Version: 5.7.1
✓ App CrashingThe app keeps crashing after update Nov 27, 2020 and unable to login. iOS on IPhone 6.Version: 6.0.1
✓ Needs improvementsThis app needs improvements in terms of UX/UI. There should be a cleaner way and interface to copy the codes with a tap. Also why can’t individual codes be organized in any way into folders? This makes for a long list of chaos. PLEASE add these features, it’s not a big ask. The push notifications also seem to be broken as of recently..Version: 7.7.1
✓ Annoying NotificationI no longer use this app on my personal mobile, but I still keep receiving notifications from my App Store saying “Okta Verify is no longer assigned to you”. When I hit the notification, it directs me to a support page which cannot be found. When trying to report this to the App Store as an issue, it has so many purchase records of this app in my history, but none of them can be selected for reporting! Hope this can raise the app developer’s awareness, and can be resolved ASAP!.Version: 7.1.0
✓ A MUST haveOkta is MUST have since okta is partnered with usyd. There is no point of doing this. And the reason of saying phishing is obviously not enough without giving cases. See how many uni get paid..Version: 6.3.0
✓ Times outTimes out before the 12 hours and I need to close the program and reopen to sign back in 😒.Version: 7.8.0
✓ Bad choice for workplaceRegret using this for timesheet purposes. You’ll always have issues with login always. Trying my best to navigate my company to a different platform..Version: 7.9.0
✓ TerribleCompletely defeats the purpose of unikey and password. Always makes u log in again and again.Version: 6.4.0
✓ Watch support is badMy company recently implemented a requirement to tap a number after approving a login. Ever since the change, the pop up to select a number hardly ever pops up on the watch. It just takes you to the screen with your codes. Really annoying..Version: 7.12.0
✓ Terrible since updateApp has been crashing and also, the verify codes don’t refresh if the app has been left open in the background. This worked fine before the masters update. Fix as this is hugely annoying. My failed logon attempts are captured in audit reports!.Version: 6.0.4
✓ What forSeems stupid that we are using such an archaic system that is actually clunky.Version: 7.8.0
✓ Alerts on Apple Watch don’t workIf you tap on an alert on the watch, you’re brought to the Okta Verify watch app, but it doesn’t show you the contents of the alert and you can’t respond to it. so then you have to log in all over again and use your phone to view and react to the alert..Version: 7.10.2
✓ Push notification not workingNot receiving push notification not working.Version: 7.4.1
✓ PSA For Users Forced By UniversityPSA: If your University is trying to force you to install this to login, there is a way around. When prompted to set up MFA navigate through the options at the bottom until you reach “enter secret key manually” or something to that effect, then type the key into your preferred Authenticator app and you can use that to verify it..Version: 6.3.0
✓ Ok, could be a bit more streamlinedForced to use this for work. Seems simple enough, just the Windows part could be better.Version: 6.5.1
✓ App is crashing after last updateApp no longer loading on iPhone 6.Version: 6.0.1
✓ Not very global, voice option supports only US & CanadaVoice verify option only supports 2 countries! Is there a committed road map date to fix this Okta?.Version: 3.8.2
✓ Poor grasp of geographyEvery time I grumble on a review about getting notifications that bear no resemblance to where I geographically am, it improves. But only for two weeks. The difference is marked- when it’s wrong it’s very wrong- telling me I am 40+ miles away in a suburb of London. Even on a good day, it gets it wrong by 10 miles. What a joke.Version: 6.10.1
✓ Worst app everThere’s nothing good about this app whatsoever. Extremely confusing process, hard to log in from external devices and mobile application..Version: 6.9.0
✓ IPhone 11 ProActionable notifications seem to be broken on the newer iPhones lacking 3D Touch. Otherwise, pretty good..Version: 4.0.0
✓ Not working properly on iPhone Xs iso12.0Just upgraded to a Xs and the code display doesn’t show. So I can not login to work from outside of office.Version: 3.8.2
✓ TerribleHalf the time push notifications aren’t received by the app. It’s the only app I’ve ever used that struggles with finger print reading. Constantly refuses to accept finger print until I force close the app and restart. Having to delete and reinstall now as it completely refuses to accept my thump print anymore, despite re-registering my thumb print on the phone. By far the worst MFA app I’ve ever had to use..Version: 5.8.0
✓ Bad appVery complicated process when you got a new phone, you have to call IT and remove your old device, no alternative way.Version: 6.10.1
✓ Fine until updateUpdated this morning, now no longer works when pressing ‘Yes it’s me’. Have to type in code each time..Version: 5.0.2
✓ Terrible. Zero starsI’m furious that I now have to use this for Sydney Uni. I’ve been locked out for days with no help & the phone support very ineffective. I’ve been unable to attend my zoom classes and unable to submit assignments. WHAT A JOKE..Version: 6.3.0
✓ Pretty poor implemented.Push to mobile doesn’t work. Slow web page loading often leading to needing to manually input credentials a second time. My work changed from VIP Access to this and alas it’s a backward step..Version: 6.5.0
✓ Too slow Apple Watch notificationThe recent update made the Apple Watch approval unusable, it’s odd to hold your wrist up and looking when the approval flow is going to show up after you click review. Makes the Apple Watch experience annoying. At that point I already pulled out my iPhone to approve. It’s been consistently doing this not just one instance..Version: 7.12.0
✓ Good customer serviceDoing a company-side reset of MFA fixed my issue..Version: 5.0.5
✓ Okta is junkImpossible to use efficiently and costs hours of lost time. Don’t use it..Version: 5.9.0
✓ Terrible AppApp requires FaceID, even when you don’t use FaceID on your phone. Notifications are worthless. There are no details about the system the authentication request is for so you’re blindly authorizing login. One login could send multiple notifications, so even if the system works (which at least twice a week it’s broken), you just never know who or where you’re letting use your account..Version: 6.8.1
✓ For people forced to use their personal devicesDon’t enable the camera. Press No Barcode? At the bottom, you can still type in everything you need..Version: 3.10.1
✓ Potentially the most useless app ever designedWould rather go without a password to my uni account then have to use this app..Version: 6.3.0
✓ Locking me out all the timeThis **** app required by uni is legit the worst app ever. Don’t click on do not challenge me again on this device because it DOES NOT WORK AT ALL. Whoever have a brain cell can make a better app than this ****.Version: 6.10.0
✓ Background UsageThe app works for what’s advertised; however, it is constantly running in the background whenever using my phone. Over the past day, I have had 8 hours of on screen time, with this app running for then entire 8 hours, and not even opened. This is an unnecessary amount of background usage. There is literally no excuse for this as every other Authenticator app does not do this. I’ll be petitioning my employer to allow another 2FA method as I no longer want this installed on my phone..Version: 7.7.1
✓ Completely useless and locked me outThis app has been forced on us by USYD for canvas. There is little to no help offered, I’ve been told I have to wait 4 days to resolve my inability to log in, I can’t access any of my course content. There is no option to reset login details which is very silly..Version: 6.3.0
✓ ReallyDownloaded app and be for i have used it i have to review to continue, not a great start!!!.Version: 7.2.0
🙂 Okta Verify Positive Reviews
Okta Verify works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Okta Verify.
⛔ Okta Verify Problems
