Kaiser Permanente Positive Reviews

Kaiser Permanente App User Positive Comments 2024

Kaiser Permanente app received 9 positive comments and reviews by users. Can you share your positive thoughts about kaiser permanente?

Kaiser Permanente for Positive User Reviews

✓ User-friendly experienceThe app makes things very easy for me I’m not very tech savvy yet my doctor reads my texts/emails more often than they do voicemails. The provider is able to have direct contact with me and speak to me directly through the emails and phone options are always open but sometimes they may need to get back to me over the weekend or late night and when I wake up or later or that evening they’ve acknowledged the email sometimes just in a few minutes and I like having that direct access to my doctor it makes it easier. There are times that I felt like the clerk(not speaking ill will of anyone) has not delivered the message with the passion that I would’ve spoke to the doctor concerning my issue/problem and it eases the anxiety/worry that I may have knowing that my doctor is using their eyes and can hear me and my concerns versus through a third-party. The medication reminders on the app helps me to keep up with my routine refills as well as new medication list. I’m able to view my test results as soon as they come out versus waiting for a callback and what’s even more convenient is that the test results come with an explanation/understanding of the numbers or the information concerning the test and I’m able to compare notes, test results from last year versus test results from this year for better health management. Thank you Charisse Lee.Charisse LeeVersion: 5.3.1

✓ Love it!I love using the Kaiser app and have used it A LOT. Just today I ordered a prescription refill and checked in with my doctor’s office about a COVID exposure alert I received (from an unrelated app). They have always been very prompt responding to my secure in-app emails - usually within 24 hours - despite how swamped they are these days. I also enjoy the convenience of scheduling my doctor / provider appointments in the app and checking lab results - usually available within 24 hours after testing. The ability to look up past visit information and previous lab results, which can be displayed in a chart or graph, has also been invaluable. This app gets a solid 5 stars from me..Beckg59Version: 5.2

✓ Very useful and getting better every updateI find this to be a very useful app. Very convenient for messaging my doctors, scheduling appointment, viewing my medical history, and more. I like the app is updated and improving over time. The more we can do from the app the better! Only glitch I’ve had so far is that I have red notification circles that don’t seem to be correct - I have a notification for 3 unread messages, but there aren’t any unread messages and I can’t clear the red notification. Annoying for sure because I don’t know if I truly do have new messages. But otherwise great app..MountainMomJenVersion: 5.0

✓ NICE BUT COULD USE SOME UPGRADESLove the app and the recent upgrades. Really like the pharmacy upgrades that display the directions nad also shows a picture of the pills. I wish I could use the iPad version, but its just a zoomed in copy of the iPhone version and forces me to turn the screen into portrait mode. I use my iPad in landscape mode and would love to use it in that mode. Another issue I am having is that my and my spouses record show up when I log and look in messages or future appointments. I think its nice that it’s available, but it should default to the person who has logged in. It currently shows all messages and I have to specifically limit it to only show mine. I also get email notification every time there is a message or test result or appointment reminder for my spouse..VS1963Version: 5.2.1

✓ This is extremely annoying.The KP app looks better, cleaner and functions very well. With the latest update it periodically crashes upon opening. However, I was hoping the developers would fix the logout issue but apparently they have not noticed this one annoying logout glitch: once you hit “sign out” of your account, the account closes but then the sign in prompt immediately appears, so if you sign in with Touch ID (iPhone) or Face ID (iPhone), you are immediately signed back in if your thumb is on the Touch ID sensor or if your face is in view of Face ID...which they usually are since you’ll be looking at your phone and/or touching the home/Touch ID button to go elsewhere on your phone. Really would be nice if the developers remedied this bug..Luxe11Version: 4.35.1

✓ Good up with some issuesOverall I love the app but if you change any piece of your personal information it doesn’t update it everywhere. Specifically on your child’s page. You would need and change it individually everywhere..KotikusaVersion: 6.1

✓ Easy, efficient, and helpful.Not sure why the app is rated 3.2 out of 5 but I personally have never had a problem doing anything on here. There are a few different things that could be improved upon but I am confident that with time these issues will be improved upon, fixed, and worked out. I think that society has grown a custom to such rapid roll out of tech that they tend to forget that things like this take time to get everything just right. Nothing is perfect, and to roll out a healthcare app on such a massive scale like this, I couldn't imagine that it would be an “easy” task. As For some constructive critiques, I would suggest maybe adding a way to search for lab results by date, test type, location, etc.. this would be a helpful feature (*the last time I checked there was no such feature, I apologize if one has been added recently.) Second suggestion would be to add a feature that shows the patient whether or not their Dr. read their message. But all-in-all i like this app, it has made my life a whole lot easier and I appreciate the hard work that it takes to bring this to scale..Jennie*o1Version: 4.33.1

✓ Very convenient, but a few improvements would be great!The part where we look up past visits is not very user friendly. I like how you can look up past visits and see the list of them. The part I don’t like is if I want to see a different past visit, we have to go back to the start and bring up the list all over again. It would be great if we could go back to the original list and pick another one without having to go all the way back and regenerate the list. Also, the last time I checked, which was a while ago, so I don’t know if it’s still a problem, but the ability to cancel appointments wasn’t functional. I love being able to refill prescriptions from the pharmacy. Very convenient and easy. The problem I have is with medications that I need to get filled from non Kaiser doctors. The application allows me to request a refill, but it never gets refilled unless I make a phone call to Kaiser pharmacy. It has been easier for me to call the doctors office directly to get the prescription refilled. Overall it is really great, thank you so much!.TotallyRadMomVersion: 5.2.2

✓ Kaiser and their APP is the bestI have been a Kaiser member since I was a child. Except for 6 years when I moved to Texas and Kaiser was not available 30 years ago there, I’ve always been very happy with the care I have received from all the Kaiser facilities. My latest experience which included reconstructive surgery with Dr. Sandeep Bhupendra Patel my Podiatrist and Surgeon and his team was no exception. In fact Dr. Patel and his team exceeded every expectation I had in terms of the care I received. He and his team provided the most amazing experience in terms of professionalism and kindness I’ve ever experienced with anyone. I highly recommend Kaiser since they have proven to me they really appreciate and care for their patients without fail. Including the APP I use for emailing and filling prescriptions or getting test results. Everything about Kaiser has been wonderful and keeps getting better for me and I’m 64 years old..KazsperVersion: 4.36