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Polaris® App Complaints & User Negative Comments 2024
Polaris® app received 61 complaints, negative comments and reviews by users. Have you ever had a bad experience using Polaris®? Can you share your negative thoughts about polaris®?
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Polaris® for Negative User Reviews
✓ Locks upMap is very old. Screen allowed met to set satellite mode now its locked. Dead.Version: 5.4.11
✓ Not working on iPhone7When I login, with password, immediately shuts down app.??? Seems to work on iPad.Version: 5.2.5
✓ Public Safety AnnouncementFor the sake of public safety you should eliminate your app from the App Store. Your new map vendor has made the app completely worthless if you don’t have a cell signal. News flash, there is limited cell signal anytime you are on a snowmobile trail. I even downloaded the map region and it’s still useless. It went from being the best app to the worst. Please remove it so no one relies on it for navigational purposes and ends up lost, injured, or dead..Version: 6.3.01
✓ No offline map download option or it’s buggyI used to love this app but can no longer download offline map regions. The only option is to ‘Choose Map Area’ and doing so just takes you to the map screen, allows you to zoom in or out on an area and take a screenshot they call a “map”. If you zoom in tight enough for trail numbers or FS road names then the screenshot is of a tiny area. Zoom out to capture the whole trail system and no labels. I haven’t tried but I assume this means when riding it’s not interactive either. There used to be a feature to select from a list of trail systems and download actual data for an interactive map. Considering that 90% of US Forest Service Area I ride in has no cell coverage this app is now useless. This could be a bug but, if so, has been ongoing through several updates for months. Tried to provide bug feedback on app website and their form closed out in the middle of typing so, this is my feedback..Version: 6.5.0
✓ Cannot view previously tracked ridesI got the app to track and plot out all my surrounding trails. You can track but you cannot bring them up to view and use a reference later on..Version: 7.1.03
✓ All trails “closed”In Minnesota it says every single trail is closed with N/A info. I have deleted and re-downloaded the app about 3-4 times and it works for a couple minutes then goes back to doing the same thing. I see another person is having the same issue in Minnesota. Fix this and the app would be just what I need. But i just can’t leave a good review if it’s doing this and I can’t use it..Version: 7.0.9
✓ Crash on iPhone 7Update please !!!!.Version: 5.0.8
✓ Ride Planning doesn’t workThought this would be a great app but the ride planning doesn’t work, freezes up as soon as I select the atv type. Disappointing..Version: 8.0.0
✓ Version 8.1.01 unstable and constantly crashes and loses tracked ridesUpgraded to Version 8.1.01, noting Bug fixes and stability improvements. Running IOS 16.2 on Iphone. This version is far less stable than the previous version. Recent use over a 3 day period resulted in crashes and on every attempt to track rides. Very disappointing. Versions 7.X were much more stable and when a tracked ride was lost (less frequently) they would be retrieved upon launching app again. One other major shortcoming of this app, which I have noted in previous reviews is that the map font for town names and trail numbers is tiny and next to impossible to read, especially on the trail in varryng light conditions. The font does not increase in size when you zoom in. This app has great potential and can be a great app if the stability can be improved and the map font size can be made scaleable either as supported by IOS and/or when zooming the map. Thanks for your continued efforts to improve the app....more work needed..Version: 8.1.01
✓ Not sure what happenedApp worked well last year however it’s now unusable. All local waypoints have been removed and about the only thing that shows up is Polaris dealerships. In addition, the gps positioning marker that shows your location does not update orientation. Took a few wrong turns thinking the marker was pointing in the direction I was and that was enough to scrap it. A shame as I used for both snowmobile and atv..Version: 6.3.0
✓ Sync rides from RZR to iPhoneI can’t sync my rides from mi RZR do 1000 2019 to my iPhone there is no way to use hotspot help with these..Version: 6.3.02
✓ Crashes every time I try to open.I had it working previously but now it crashes every time I open the app. I see the app working for a few seconds and then crash. I have updated the app to the newest version. Have even deleted and reinstalled the app several times. Using an iPhone 8. On a separate note the Ride Command in my RZR is terrible at trying to sync routes. Can never get it to connect to the server. Update. Recently updated to 6.3.02 and still crashes every time I try to open it. I really want this to work with the Ride Command on my new RZR..Version: 6.3.02
✓ Not workingAfter update not working.Version: 5.4.01
✓ Not workingNewest update has disabled the app and it opens to a white screen..Version: 5.4.06
✓ Not impressedCan’t transfer rides from my phone to ranger. Always says vehicle not connected. I’ve tried everything and does not work..Version: 6.1.0
✓ App quit working on iPhone 5Used this app for years now, for the most part was good. Now it no longer works on my phone, was told by support that it may not work because my phone was old! Comparability is ios 8.2 or better, I have 10.3, what the hell? I have since found 3 other people with an iPhone 5 that I had download this app, it did not work on any of them. I deleted it from my phone and reinstalled the latest version that just came out, it still doesn't work. Honestly this was a much better app when it was first released, as updates came along, it only got worse, speedometer on the screen disappearing, trails used to be one uniform color easy to identify trails, now it's confusing with roads..Version: 6.3.0
✓ CrashKeeps crashing.....won't upload trips.Version: 5.1.8
✓ Recent update disabled gps somehowThere is a glitch in your app updates between spring 2023 and now. Now I can’t use my IPad Air or my IPhone 6 in our RZR . Please get back to the basics and fix the “GPS location service” glitch for older deceives. I use these devices so my new overprice phone doesn’t get ruined by dust, water and mud. Like other people said, this used to be a 5 Star app. Now I cannot even use it on older devices. Not everyone wants to put their $1200 IPhones in they precarious rugged conditions. Please, please, please fix this app so you can use ALL devices. I would probably even pay for the older version!!!!.Version: 8.5.0
✓ Plan Ride errorLive in quebec, canot “plan a ride” directly on my iPhone. I keep getting “an unknown error occurred” On the map screen, i select “tools” Then I select “plan ride” and SNOW tracks, then when i select “next” at the bottom, i get the error message. I have enable everything, on my iPhone, location etc..Version: 7.1.04
✓ Kind of confusingI feel like this could be greatly improved. The legend is not completely clear, can’t tell if they are roads or trails. No distances…take a look at QuadON and copy it.Version: 7.3.02
✓ WorthlessI downloaded this app and necessary offline maps prior to going camping & atv riding. I was logged in, but while we were away the app logged me out. Since we were in an area with no data connection the app was useless. I could not start tracking a ride among other features that don’t work offline. The app was useless to me. What is the point of a trail riding app that has features such as ride tracking which could use the gps of my phone, but doesn’t work while not logged in and you can’t log in while offline. When I traveled to the nearest town, I downloaded another app that is more fully featured and works perfectly offline. Polaris should’ve stuck with putting ride command on their ATVs or partner with OnX off-road to provide this service..Version: 6.5.01
✓ Progress = DegressThe more this app progresses the more it leaves us in the dust, so to speak. Since the last few updates, I now can’t see my rides in the “garage” portion. And they all show as RZR’s and not snowmobiles. And there is no way to “edit” my garage entrees! So the only thing left for me to use out of this app is the map base. Which I can access from our club website. Otherwise I have to purchase a newer vehicle that has “Ride Command”! Another feature missing for a long time now is the dashboard feature of turning my phone on it’s side, which would reveal a cell phone network speedometer and compass! Good bye to the OLD generation of owners and users..Version: 8.0.03
✓ Log in doesn’t workIn years past, this has been a great app; however, now this app doesn’t work. For the past several months I have not been able to log into the app. I have tried resetting my password multiple times, deleted and reinstalled the app multiple times, and have even tried creating new accounts. No matter what I try the app just keeps saying “sorry, something went wrong when trying to log in”..Version: 6.5.06
✓ Worst App everI first tried this app last year, didn’t work for me then. I just downloaded it and tried it again, still a complete waste of time. Tried to get a shared ride to work; no go and other features are extremely buggy on iPhoneX.Version: 6.3.02
✓ Not workingI’ve been using the ride command app for a few years now. It usually works without problem. My last ride out the group ride won’t work. It simply won’t create a group or let me find a group. I don’t want to leave a bad review. But I don’t know how to bring this to the developers attention. I’ve tried re installing the app. I’ve tried troubleshooting. I’d love to see this fixed. Me and my group use it to find each other on the trail system..Version: 7.2.03
✓ Needs work on downloading off-line mapsI’ve used this app for years. It has always been glitchy and ate through the battery but it was useable. I liked the fact that I could download Maps of different states But that is no longer the case with my iPhone 11. Currently I can download about a half dozen small county size regions and that is it. If I try to download another region in my state, no matter how close up I get, I get the following message. “This region is too large. Zoom in to download”. The small area that I can download can’t possibly cover me on a normal weekend ride and as such, I will not have map detail as cell signal is very spotty in the northern parts of the state. Please bring back the state downloads.Version: 6.2.05
✓ Sorta worksIt will track my ride when I’m using it. But when I go back to show someone where we went or to check out a section sometimes it will show the blue line of track and sometimes it doesn’t. But I can always do the flyover which isn’t helpful. Also when I click on a ride it won’t zoom to that one, it just stays where I am on the map and I have to search around for it..Version: 8.4.01
✓ Canada Base MapsWould be an extremely useful app if the base maps contained Canadian terrain such as lakes etc instead of everything beige!.Version: 5.2.4
✓ Needs Australian map supportNeed to be able to download maps online in Australia.Version: 5.4.03
✓ Looks goodThe app looks good but has zero Canadian content. I don't understand why it's available in Canadian iTunes if there is no Canadian support. Please help.Version: 3.9.10
✓ DecentApp is alright for most parts but doesn’t show shelters. Pretty hard to plan anything if you don’t know where the shelters are.Version: 7.0.02
✓ Trailhead DetailsI’ve really liked this app. It has its glitches here and there but since the newest update to 7.0.02 the trailhead details are not displaying snow depth or any other details. I’ve reported the issue but it hasn’t been fixed. I have to delete the whole app and redownload it to get it to work. So my advice is don’t download the newest update till it’s fixed if it’s something that you find useful.( UPDATE, they still haven’t fixed this issue. Support reached out to me but when I reply to their questions they never returned my email. So I’m assuming they didn’t fix it since I’m still having the same problem).Version: 7.0.02
✓ No trails for central NBWhere are the trails? No markings in central nb.Version: 5.2.6
✓ CrashThe app crash with version 5.0.8 Version IOS 10.1.1 on my phone.Version: 5.0.8
✓ Youth featureUnhappy. Can’t use youth feature. Main reason we purchased this model. Had to delete app..Version: 7.2.02
✓ CrapIt doesn’t even show the maps in my area. All the other provinces are shown but mine. Waste of time..Version: 5.2.6
✓ Crashes after update.Starts up and then a white screen and crashes. No fun. :(.Version: 6.4.02
✓ Rarely worksMost of the time the app doesn’t sync up with the bike and doesn’t show any vehicles in the “my garage”. Sometimes out of the blue it works without rhyme or reason. If you get this free for a year try it and see if it works for you, if you have to pay for it as a subscription due to your vehicle being older than the 12 months free the give then I would pass on that, it’s way too buggy..Version: 8.4.01
✓ So many bugs.Won’t accept postal code in address Won’t let me connect to my wifi hotspot on my iPhone. I just did the last update on USB. Still can’t connect iPhone for group ride. For a minute I could see my iPhone and then gone again. I just don’t use it anymore. A shame..Version: 7.0.02
✓ Not workingApp is not working only opens to a white screen.Version: 5.3.0
✓ Was good until updateWill not load since latest update. White screen.Version: 6.0.0
✓ App doesn’t workLike their machines this app doesn’t work. It locks up after opening if you try to actually use it..Version: 6.5.01
✓ Not workingNew update and app only opens to a white screen..Version: 5.2.6
✓ Was awesome now worthless- please fixI have to used this app for years and recommended it to many people. Offline feature was a life saver. Recently app is ridiculous. Doesn’t work at all. I have used it on many phones but have used it on my current iPhone 8 for at least the years. Has suddenly stopped working. Went riding in st George Utah a few weeks ago and downloaded offline map of the area. Needed to rely on the app to find our way back as I have done on many rides but this time the app only showed an arrow on an extremely basic map, no roads or trails. App eventually just kept locking up, was worthless. Had to just pick our way home by trying different trails. App is useless. Was riding in an area with full cell coverage today and so couldn’t even find my location in the parking lot. Said gps signal was too weak. Went from one of the best to just something taking up memory on my phone. Need to find another option at this point..Version: 6.4.02
✓ Unusable This YearI have used this map for years and had good luck with it. Heck, even relied solely on it for many trips. Whatever changed this year has made it unusable. Very slow to load but the biggest issue is the offline maps. Again, they have worked for years but now they are worthless. We ride in a lot of remote areas where cell coverage is spotty at best. Went to pull up offline map that said took 500MB of space and nothing. Just a picture of the region. No trails, nothing, can’t zoom. Had to rely on a good ol compass. This app would have left us stranded. Looking at snow checking a sled this year again but if this is the same mapping software used on the sled, I’ll be foregoing the PIDD. In summary, can’t trust it anymore and left us stranded. I’ve resorted to other mapping software now. Hopefully they can fix this because I used to enjoy the app. Disappointed. Whatever money Polaris saved switching mapping software wasn’t worth it..Version: 6.3.0
✓ Since updating won’t workGreat trail app but since last update crashes upon opening.Version: 5.4.03
✓ Nice app. Missing tooSpeed metricI use this for all my trail ride. I have to run another app to track my top speed which easily could have been integrated into this app. Please add and it would be a 4 star app..Version: 8.0.03
✓ Having an issue w tracking rideLOVE the app but just this year, i noticed when you track a ride and then pause the ride, like say when you go to a restaurant or whatever, it then loses the tracked ride. You used to be able to track a ride, pause, leave the app to say respond to texts, etc, and then restart the ride no problem. Now When you try to come back to it, it starts a new ride. I like to track my ride for a full day but when this happens i have little rides until i pause it. Any answers for me? Or can this be fixed with an update?? Also, why do you have to continually click the “share location” button when doing group ride? It should remain how you checked it in my opinion. And can there be a dark mode? I get we can just dim the brightness but this would be a nice feature.Version: 8.1.01
✓ Needs More WorkI’ve had ride command for two weekends now and every time I open the app I have to re-login, there’s no option or way to keep myself logged in at all times. I have to login to this app to listen to music through Bluetooth, which is insane to me, and everywhere we go there’s no cell signal so no login = no music. The constant logging in is super annoying..Version: 6.2.02
✓ Potentially great app. Needs stab it improvementsUsed this app on my S5 this weekend. Nice app with a lot of potential. However would freeze up and stop tracking . Had to reboot. Also the direction arrow would disappear randomly and would have to reboot. Was riding in Northern lower Michigan. Went on a dual use snow and orv trail. It was not on the orv map but the snow map. Would of never found it if not for a local..Version: 6.2.01
✓ This years version is not usableI thought this app was great last year. It worked flawlessly and the downloaded maps were usable outside of any connectivity. This years version with the new map vendor and the offline regions is not usable. - frequent long pauses when zooming - when out of cell range the offline map would not provide a location. - the app frequently crashes - very long pauses when updating location when unlocking phone I have been developing Software for over 30 years. I have no tolerance for software that crashes. That is simply lazy and sloppy development... I no longer trust this app to guide me on trails.Version: 6.3.0
✓ Nothing in OntarioPoorly designed for Canadians. I live in a central trail hub with no trails on this app. Don’t download. Not worth it.Version: 7.0.7
✓ No Youth Mode FunctionalityJust bought a 2020 Ranger 150. There is no Youth tab to set up the speed limit or geofencing. The directions that came with the machine can’t be followed because the application doesn’t have the requisite functionality. **Update** The youth tab has been replace by the garage tab it seems. If you go into the garage and you have the VIN loaded into the app there is a safety settings selection. Once you select that, it allows you to adjust the speed and set geofencing. It seems Polaris needs to update the quick start guide they are using..Version: 6.3.02
✓ No warm up shacks anymore ?Good app, but it used to show all of the warm up shelters and it no longer does .. why is this ? That was one of the good parts of the app.Version: 6.3.02
✓ Instantly freezes on my iPad.Don’t know about anybody else but on my iPad that’s only four months old I press the more button then click done and go back and my screen is frozen. I have to restart in order for it to work again, then press a couple buttons and it freezes again. My friends have ride command built into the RZRs and those look nice, so I thought I would get it for the iPad but so far it’s terrible..Version: 6.5.06
✓ Where’s my photosAfter the last update all the photos that I painstakingly added to my rides are gone. All there is is a blank camera for each photo. I can’t find anything in settings to correct this. Also, in my garage the vehicle specs are also gone..Version: 7.1.02
✓ Crashed and Map kept snapping back to current location.I wanted to like it. I downloaded my regions with the idea of using it for the winter sled rides in the UP of Michigan. At a glance the trail maps were there and some county roads which I liked. Was 4 wheeling with a group and ended up in the middle of no where. When I went to the app too see where to go next it kept snapping back to my current location after a few more attempts it locked up and crashed..Version: 6.4.04
✓ No map updates...Love the app but I expected it to have “turn by turn” capability when using the app on my phone. Oh well...I can live with out that I guess. What is really kind of frustrating to me is that I can’t seem to figure out a way to push my ride info back to you people so that you can update your maps for my local area. We have SO many more trails and connectors then what you are showing. Also have many trials that have changed over time and just need the updated info “installed”..Version: 6.4.04
✓ Does not have correct trail locationsDoes not have correct trail locations in the Algoma Region in Ontario. Someone is going to seriously be lost if they follow the maps on this crap app..Version: 5.4.08
✓ Worked better last yearIt’s very useful and a great idea. Last season I was able to navigate at on a snowmobile trail intersection from a stopped position. If I was unsure of which trail to take I would point my phone and the icon cursor would be true. This year it will only be true if I’m moving. Big disappointment. I have an iPhone 11 with the current software update. I even checked the same option in Google Maps and it worked fine, so I know it’s not my phone. Please fix this; it’s a great feature..Version: 6.3.02
✓ Unbelievably TerribleThis doesn’t function as a gps. It lets you select waypoints but you cannot access them at all or find directions to the waypoint. This app also is complicated when im in the middle of the woods i want to track where i went and go back the same way i came. The paper they give you at a campsite will work faster than this app and actually tell me how to get back. It needs the feature of giving directions to go to a waypoint or anywhere..Version: 7.0.7
🙂 Polaris® Positive Reviews
Polaris® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Polaris®.
⛔ Polaris® Problems
