- 90.3LEGITIMACY SCORE
- 92.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Twilio Authy App Complaints & User Negative Comments 2024
Twilio Authy app received 103 complaints, negative comments and reviews by users. Have you ever had a bad experience using Twilio Authy? Can you share your negative thoughts about twilio authy?
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Twilio Authy for Negative User Reviews
✓ Love the app, annoying rebranding.Been using the app for a while. It’s been great, simple to use. Straight forward. Meets all my needs. However... they have just rebranded to Twilio Authy. Fine. BUT... the main reason I started using Authy was to use with my Apple Watch making it fast, easy and not needing my phone always with me. Now unfortunately rather then being Authy at the top of the apps list alphabetically I have to scroll all the way down to T apps. Since Authy doesn’t have watch complications this is the only way to get it open. I find myself not bothering and it just being faster to use my phone..Version: 24.2
✓ Logo search and push notificationsLogo search finds some random stuff which is no good to use as logo for individual accounts. At least add an option to zoom in zoom out logo images if you can’t add an option to use own images Any plans to enable push notification support instead of having to open the app manually?.Version: 24.0
✓ LaggySwitching between each account to get my 2FA token takes about 1-2 seconds, way to slow feels like the app is unresponsive.Version: 20.1
✓ Poor Recovery OptionsThe redundancy for recovering your encrypted backup 2fa keys relies on you keeping a copy of the password somewhere. Yes, it seems like a decent security feature until years later you can’t find it, and their password requirements are outside your usual pattern. There’s literally no other recovery option ... so you have to rely on the services you’ve enabled 2fa to have a backup method, this seems counter intuitive to me, surely the authentication service should be the point you can recover your services from, not the anchor that drags all your other services into the abyss 😩 It’s frustrating when sites have requirements to add symbols, mixed casing and numbers to passwords, these requirements lower the entropy of passwords and for people like myself who already have established complex password mechanisms these restrictions can have serious ramifications </end whinge>.Version: 24.0
✓ Locked out of major account 24 hours nowI have an account online which I use to do business which utilizes this Service. I have been locked out now for 24 hours and unable to conduct my business. I received one email asking a question for me to answer over 12 hours ago and with numerous emails have not been able to speak with a support person. I use the same phone number and email on a new phone and none of my tokens appear anymore for those accounts which were set up with this service. I highly do NOT recommend this app and service! You want a company which provides immediate help and assistance - not a Company and Service that is unresponsive now going on the second day. If you have business critical work do not use this app and service..Version: 21.1
✓ Help.I factory resetted my ios device and re-downloaded authy, i lost all tokens and now i cant sign into important accounts. help..Version: 24.4.2
✓ It does not workI do not receive the messages or the calls of the authentication code, I already checked the entire number, the mail, I try again and the messages or calls never arrive..Version: 24.3.1
✓ There are better options nowI have used Authy for upwards of ten years. Decided to move to 2FAS Auth because Twilio has yet to add list mode on iOS, dark mode, folders, etc. It was the best ten years ago IMO but there are several other better options now. I am so disgusted with Twilio/Authy and how hard they made it to export my 80 accounts to another app. Almost every other app allow account export of some sort. If you're technical search "authy export tokens" and you'll find a Github Gist with instructions on what to do. Otherwise you'll have to move every account over manually one at a time..Version: 25.2.6
✓ Locked out of app, can’t access financesMy old phone that had Authy installed was destroyed. After getting a new phone with my same number, I can’t log into the app because it requires me to authorize the new login from a previously used device… despite the fact that this device has the EXACT same phone number. Now financial sites and other extremely important things that used this, I’m locked out of because I can no longer use the app. This “security feature” was enabled by default without me even realizing it until I was in this situation and have been unable to find a way to fix it or how to contact them about it. That’s why I’m leaving this review..Version: 25.1.0
✓ Works for the most part, BUTWorks a intended for the most part, but tokens can never be deleted. Deleted an old paypal token. Message said it would be gone in 48 hours… six weeks later it’s still there and cannot be removed. Deleted the app and reinstalled… still there..Version: 24.6.0
✓ Customer support is lackingThe app is great until you need to change your telephone number. I recently moved to the US and got a new telephone number. Unfortunately I received a recycled number from my carrier and the person who had my number before also had an Authy account. I’m already 1 week into trying to change my number and it seems that you cannot contact them by telephone to get this resolved. Email here; submit this form here; get rejected; this is my experience. I hope that Twitch ditches them soon because then I will no longer need it. Update: I’ve been in contact with support and my change was rejected again. Are they even trying? I have no texts or calls to the number. Update 2: I tried merging accounts because I had no luck with support. Now I have access to someone else’s tokens (and my own too). So much for security..Version: 22.3.1
✓ Locked me out of accounts that i frequently usedI have a roblox account and a discord account linked onto this app. i logged out of my roblox account and tried logging back in, which i needed to use authy for. the only problem is that roblox was encrypted on authy - it said i could only decrypt it using a backup password. first off, i had no option to change my backup password on any of my devices. second off, i don’t even have a backup password to begin with. the app told me itself the backup option was disabled, and when i tried enabling it, it asked me for the backup password that i don’t have. this means i’m locked out of my roblox account (which i’ve spent money on) and will be locked out of discord if i get logged out and also can’t log on to either on any new devices if my current ones get locked or damaged. thank you authy, really appreciate it..Version: 25.2.2
✓ Very ConfusingI was trying to verify my Twitch account and it told me to verify it on Authy. So I decided to download it. But when I tried to verify it, it didn’t work. So I looked up how to do it. And it said I had to have two devices to do so. But yet I do not have two devices. Plus trying to get other 2FA verification codes on the account is just as hard. And this lead to me getting angry. Because everything on Authy is just really confusing and I wish it was more simplistic so we have a better idea on how to do it. Now I have two devices and I was able to get verified on Twitch but really, just make it easier to get verified on 2FA please.Version: 22.6
✓ Bit of a nightmare for me …Haven’t been able to access work area for almost a week, have had IT look into the problem, deleted and then reinstalled authy, but to no avail- haven’t been able to figure the problem but it wants to send a push to another device when I don’t have any other devices with it installed - once it goes a bit wrong then there doesn’t appear to be much in the way of alternatives … so at the moment I’m just plain locked out of work areas 😊.Version: 25.2.6
✓ Could be perfectThe icon (called logo) are way to small in the app. When you have multiple accounts, you have to search because it’s almost impossible to find with the logo. A good missing feature is the ability to sort with some kind of folder or favorite or separator Security seems to be good enough to trust with my 2FA, but it’s kind of weird that you need to link a phone number….Version: 25.0.1
✓ Who asked for more passwords?I never wanted another password for apps that already have passwords, then to have to retrieve an incripted password to use Authy. With no support from the help menu options. Technology is making our lives easier?.Version: 24.0
✓ Integration with Xero is faulty, but Authy’s customer support is greatThe integration process with Xero does not generate accurate codes, resulting in locking out of all business platforms. There is no way to reset this process. Authy’s customer service is excellent, although the issue is still not resolved..Version: 21.6
✓ UnsuccessfulCannot get it to work and do not know how to make it work on my iPhone..Version: 24.9.2
✓ Lasted a whole 5 mins before being removedApp must have picked up one of my email addresses automatically during setup and since it was the general family one, not my personal email, I wanted to change it. I didn’t notice right away. No problem, so I thought. Changed email in app, immediately opened the confirmation email only to get the message ‘link has expired’. Must have lasted like 3 seconds. Tried again and got this email not valid. Even though 10 seconds ago it was a valid email. So tried again and got account locked try again in 30 days. What a load of garbage. Can’t even get the basics to work, I hate to think how the more complicated and important things are handled..Version: 24.5.1
✓ Promotes proprietary system rather than an open standardI’m sure the interface is wonderful, but this app is ruined for me by promoting a proprietary system. Specifically I’m trying to setup two factor authentication for SendGrid, owned by Twilio who also makes this app. There’s a secure, open standard for two factor authentication. With it, any number of apps can be used. I’m already using one such app and don’t care to migrate to Authy or any other. Nor do I want to provide my email address to yet another service for something can that can be done securely without. Additionally, by baking in SMS as a backup it reduces the security of two factor authentication, allowing SIM stealing to circumvent it. While SMS backup is a wonderful option, it shouldn’t be required..Version: 24.3.1
✓ MacOS app is patheticMacOS app is pathetically slow and have to try the code couple of times to succeed. IOS app is fine though..Version: 24.9.1
✓ Use For 1Password Account 2FA1Password recommends not to use itself for 2FA for THEIR OWN account login (but I use it for ALL OTHER logins). As they put it: “It’s like putting the key to a safe inside the same safe”. They give two recommendations to use for their own account 2FA: Authy and Microsoft. I’ve always had an aversion to Microsoft: ever since they intentionally “went after” the first web browser company, to deliberately put them out of business (by making IE “free” and included with Windows), the only other mention on their site was Authy. Since I trust the security model and expertise of 1Password (and therefore their 2FA recommendation for the 1Password login), Authy is it! Since I only use Authy for ONE login, my review is obviously limited, but if 1Password mentions it, that’s good enough for me!.Version: 24.1.2
✓ Great when it works.When relying on an app and something doesn’t go right, it’s important you can get access to support. I’ve tried to recover my account for over 5 business days and Authy support has only responded with automated acknowledgements. No real support whatsoever and I still cannot recover my account even with access to email and cell phone..Version: 21.4
✓ Help reqdI wanted 2fa for my twitter account but used my normal email instead. I changed email, got email from you but didn’t click the link, instead pressed ok. However it did say I succeeded in changing email. But my Authy account still gave the wrong email address, so I requested change again but didn’t get a reply. I clicked the lnk in the email I received (probably at least 5 minutes may have passed) and I was told it lapsed. When I tried to change again, I was told my twitter email address was invalid! Please assist. I’m old and not that computer literate..Version: 25.0.1
✓ Terrible appCompletely pointless and useless app that doesn’t even work when you hook up your accounts!!! and has little to no instruction on how to use the stupid app!!! I enter my token for my twitch account but it doesn’t even work. No matter how many times I reset it and enter my token it doesn’t work. Complete waste of time and I would recommend to stay away from this useless app. Doesn’t even deserve 1 star.Version: 24.6.0
✓ Great app but have constant watch problemsSecond review: The developers did nothing in the last year to fix the problem that I mentioned in my first review. Lowered to 2 stars. Great app but after about a month of use - sometimes less, the watch app is not synced. As a result the authentications are different to the iPhone and not working from the watch. As a result one must to use the iPhone app. Also, when adding new accounts their icons are not showing on the watch. The only way to fix the problems is to uninstall the app and reinstall it. Please fix this. Otherwise 5 from 5 stars..Version: 24.9.2
✓ Still incomplete with no signs of forward movementHow many years have I had this app on my phone now? It still lacks a means of exporting tokens from the app, and the Apple Watch app is entirely useless. If you have more than 3 or 4 tokens, UI elements on the watch just flash/flicker and its impossible to scroll beyond the first three or four. But of course, you can't change the order of those items so I'm left with only the items I need maybe once every two years. It such a disappointment because this app COULD have been something incredibly useful. Save your time and look elsewhere - there are far better apps serving this purpose at this point..Version: 25.1.2
✓ SurveyI have nothing but trouble every time I try to login.Version: 25.2.2
✓ Garbage appCan't even change my phone number on account. and support is horrible.Version: 24.9.2
✓ Far from the greatestOver the years I have set up over 40 websites with 2fa, but every time I got a new phone, I would need to add them all in again, since I used Google authenticator. That’s a pain. With my latest new phone, I wanted to make a change and start using an app that I could transfer, between phones. I chose this app due to it having a desktop app. After adding about 20 of my sites, I started to realize that none of them were named correctly, at least on the desktop app. They were named after my account name. I also started to realize, that the iPhone app kept crashing every time I opened it, and I had to start it up again. At this point, after trying to figure out which site was which, I decided to move on, and installed Microsoft authenticator. What a much better choice, as I do use a lot of Microsoft sites, to begin with. I can also backup and restore all my sites. So, with Authy, an initial bad experience sent me elsewhere..Version: 24.4.3
✓ Clunky as hell in use & even harder to get rid of!I am so glad to be rid of this app! I originally tried it because of the Apple Watch and desktop app. That cross app functionality though is FAR from seamless, in fact it’s as clunky as hell with numerous hurdles to jump through that are far from intuitive to get it to work. Make any changes to the services you use the app for and you then have another puzzle to solve trying to fathom how to get it to sync. I don’t think the app could have been made any more clunky if they’d tried! This coupled with concerns over their data security led to me deleting all my services and deleting my account which provides you with yet ANOTHER set of hurdles! Quite literally one of the worst experiences I have ever had with an app on any platform!.Version: 25.2.5
✓ This app gave me a big headacheThis app gave me a big headache, first of all after install this app automatically linked to my Gemini exchange and I don’t see the option to unlink it. This app is also linked to your phone number which I hate the most so you will have a problem if you lose your phone. So I decided to uninstall it and when did it I lost access to Gemini. I couldn’t install Authy again because I did not check “Allow Multi-device” before. So I had to submit 2FA Account Recovery in Authy and wait 24h to recover my account, they recovered my account after 25h and after that I could login to Gemini but I couldn’t withdraw any money because after Authy linked my Gemini I have to wait another 72h to be able to withdraw any money. This is ridiculous, I just want to deactivate this app and get rid of that and never use it again!!!!.Version: 24.5.1
✓ Unacceptable!!It's now happened more than once, that I have to start the whole process from the start by registering my phone as a secure token, before I can start using Authy again. This is frustrating & totally unacceptable, and shouldn't be happening. Please developers, sort this problem..Version: 20.1
✓ CrapyWorst app Not efficient.Version: 25.2.6
✓ It’s 2022 and Authy programmers still haven’t learnt to syncI struggle to suggest this app to others, despite its potential. I’m constantly not having tokens synced across devices, I have the same Authy ID. It works one week then not another. It’s an unreliable app. Lots of super support over the years direct from Authy, but still the same issue. Sync does not work.Version: 24.9.2
✓ Does the job.I enjoy the simplicity of how it works, and the system is very safe, my only problem with it, is how long it takes for them to verify your account in case of any problems you have authenticating with your phone number if you haven’t used the app in a while, or update it, change number or info. It once took me over 2 weeks to get It working, lately it’s been better in just a few business days they “authenticate” you, not really sure how that process of verification works, so I can really say much. But if you ever are in an emergency and are unable to gain access, don’t count on Authy to be able to help or act quickly..Version: 21.4
✓ AverageGood idea however the app is so slow. I have twelve accounts and the app is clearly struggling. After tapping an account it takes at least 5 seconds before seeing the code. Moreover there is no visual feedback when tapping the screen therefore I have to idea if the app is frozen or not....Version: 20.8
✓ Terrible, google is dull, but at least works!1. On iPad good luck in deleting tokens. It does not work 2. If you forget the master password, you cannot even delete your backup and start with a new password, your master account will be useless and unable to do any more backup 3. If you make a mistake and create two accounts for the same service, you will end up with chaos aggravated by the fact that deleted token will remain on app for 48 hours. Guys, lot of work is needed on usability. This piece of junk is Alfa not even beta, at best!.Version: 22.4
✓ Can’t get my account backI tried to log back into the original iPhone to disable the authy thing after I deleted it on the original phone so I could move it to a different phone and it won’t work now… how do I get it to work?.Version: 24.9.2
✓ Phone number based registration amateur hourCompanies that use phone number based security are careless and not worth it. Heres the shocker Phone numbers can be recycled and reassigned to strangers every 6 month. Imagine if your email was recyclable. Absolutely i d i o t i c.Version: 24.8.4
✓ Do NOT useGenerates codes that do not work. Even generated a 2FA for itself so, I’m now locked out of Authy and unable to delete my account which is making it so I can’t get sms 2FA from accounts it’s linked to. Most useless app I have ever used..Version: 24.9.1
✓ It works if you have auto updates onAnother app that locks you out until you update the app. Obviously they have some vague hand waving explanation of "to ensure your safety and to make sure youre using the most optimized version of" blah blah blah. there really isn't a good reason to lock you out of your authenticator besides some corporate PR reason. Forced updates are a lame trend since so many companies can't be relied on to consistently release quality updates. It shouldn't happen. Other than that yeah it works consistently. just minus three stars for taking part in this trend of forcing customers into an update cycle that we don't want to be a part of. If it's stable and it has all the features you want, you shouldn't update..Version: 25.2.6
✓ I like the security but come on…I’m locked out of my account because I had to factory reset my phone but it’s locked to that phone. I didn’t think locked to that specific time and place… so if your phone has a massive crash and you need to factory reset, well, you’re screwed unless you allow every device to install it that’s under the moon :/ I can use it on my Apple Watch but it’s god awful like why even bother?!.Version: 25.2.6
✓ HorribleMy App demands 6 digits for the code and Authy gives me 7. Brilliant developers behind this app, hats off you idiots.Version: 25.0.0
✓ Watch out…So i have NEVER used this app or it platform ever, yet the company sent me an email about the legal changes to my email. After going to their site and trying and failing to login or recover my ‘password’, which should not even exist in the first place, i tried their app, hoping for better results. Nope just wanted my info and to sign me up with them. This app/company seems like it just trying trick me in to joining up. Wont be happening..Version: 25.2.2
✓ There are better appsThis app was fine when there were no other options, but now both Microsoft and Google have better, more intuitive apps. Also 1Password, which has excellent support for 2FA 1password will even scan QR codes on desktop and automatically fill in codes on sites. When I tired to delete my Authy account, they make you go through a series of acknowledgments, which is nice because you want to make sure you’re not locking yourself out of something. But at the end I get an error saying that I have apps register with Twilio, and so I’m stuck which is very annoying. Anyways, I’m glad to be rid of Authy. My suggestion is for people to try something else..Version: 25.0.0
✓ Works, but app too slowReally slow, not good.Version: 20.2
✓ HorribleConstantly loses data, requiring me to reset my account, which invalidates all the codes I have stored with authy. Has been nothing but headaches. There are much better 2FA apps out there..Version: 21.1
✓ Watch icons too smallRecently, the icons on the Apple Watch app have shrunk. They’re now too small to see and therefore I can no longer use this on my Watch. Such a shame as not having to pick my phone up was a key feature for me. The problem exists in the phone app too. Some accounts now have a tiny image rather than a proper logo. I have several accounts where I just can’t tell now what account they are for. It would be a lot easier if the app had the account name somewhere in the UI, like other authenticator apps do..Version: 24.7.1
✓ Good app but many bugsSo I started using authy a while ago at the time it worked quite well but now there are many quite noticeable bugs, when I try to change the "icon" of a account it states "no logo found" when I know there is a available logo, also some things like editing one specific account will crash the app..Version: 23.1.1
✓ Can’t get code accepted.I added Authy to a cryptocurrency account and now I can’t sign into this account. When I use the Authy codes, I get an incorrect code message from the account I set it up for. Kind of useless if I can no longer sign into my crypto account....Version: 22.2
✓ Needs iOS 13 supportDesperately seeking dark mode! Authy is the only app I use with a springboard widget not supporting dark mode or other iOS 13 features. Please keep the app up-to-date with the latest iOS. I appreciate the security sensitivities around this app, but it’s been a long time since iOS 13.0 now..Version: 23.1.1
✓ Like it but don’t like itFirst i like this app as it allows you to lock the app outright. I also like the fact that you can add other devices to share and link codes, saving a lot of time. I DO NOT LIKE the fact that this company saves your details like phone numbers, emails etc on its servers. I DO NOT LIKE the fact that it will pass on YOUR details to third party’s Now they might go on about being secure etc etc etc with strong encryption but i do not like my details being uploaded and shared. Hacked systems lead to spam, spam and more grief. App deleted and account deleted. But the account will take 30 days to be deleted !!!!!!!! WHY so long. If i delete an account i expect it to be gone, done, history....not take 30 days!.Version: 22.4.1
✓ Few bugs1. The app support link on apple store gives 404 error. 2. The application stucks when moving from one OTP account to another. 3. The team count animation resets without completing it's time it also resets the OTP. 4. The application takes a lot of time to load, at that time the application is not responsive. 5. Request: moving from one OTP provider to another when having a lot is irritating, please provide a scrollable and viewable otps (something like google authenticator)..Version: 20.8
✓ Completely friggin uselessJust installed this as a website I use suddenly decided to require 2 factor authentication using Authy. Idiotically, Authy **requires** a "cell phone". Which since I live in an area without mobile reception, I don't have and literally can't get. What kind of moron would create a 2FA that can't even use standard land lines? This app appears to be a solid example..Version: 21.2
✓ Please support iPads properlyI like this app a lot as it allows me to sync my OTP across multiple devices and therefore not get locked out of a service when I change phones, however I use a iPad Pro w/ K/B as my main portable device and lack of landscape support is super frustrating.Version: 21.5
✓ Needs more workA bit slow, does not allow notes to be added for each login. If you login to multiple sites using the same email address there’s no easy way to determine which entry to use. It works though..Version: 22.6
✓ No proper widget supportThere's an old-style “widget” that can live on the left of the homescreen, but it can't be interacted with, or customized, or placed on the homescreen because it hasn't been updated in over 2 years Once that’s done, it'll be the greatest mobile authenticator ever.Version: 24.6.0
✓ 1 star onlyUntil apple short there App Store then I will rate the app correctly, every time I search for the app, click it, a sponsor ad app gets in the way at the top, pushing the app I want at the bottom, and many times it has caught me out by downloading them, then I have to remove it, and try again, get lost apple with your advertisements apps, short you App Store out otherwise I will get others to take the part in this and join in, then you will have a problem shorting out when it goes over the top, twitter’s page is getting setup, and other social to join in. Those who see this I would like them join, and take part in this so apple has no choice but to remove them annoying sponsors apps..Version: 24.9.0
✓ .The app works great and looks clean and well designed. There is no complication available for Apple Watch, however, so you have to open up the full app every time you need to use 2-step which is kind of a pain....Version: 20.9
✓ Ludicrous lockout timeI understand that it’s a measure against brute forcing your way into the app, but the ludicrous part is that it maintains the number of failed attempts through reboot. After a few failed attempts over a few months of using it I’ve been locked out of authy today for “130 minutes” (this happened at 12 PM, it’s not 6 PM). It turns out 130 minutes actually means 6+ hours as I’m STILL locked out of the app with 58 minutes remaining. I am unable to login to CRITICAL services because of this. What’s worse is that the failed pin attempts that have locked me out are a result of failed TouchID scans. yup, I’ve been locked out of my 2fa codes because I had a wet thumb or barely misplaced it over the sensor. Incredible..Version: 21.4
✓ Touch ID is super buggyThe app itself is great, and works as advertised, but Touch ID is really buggy. 99.5% of the time it doesn’t work at all. I use Touch ID on the app, and the dialogue goes away but I can’t proceed without typing my Authy PIN, so Touch ID is useless. Also, Authy’s chosen options for developers are.. trash 😂 (for lack of a better word)..Version: 21.2
✓ Reset on meThe app reset, and I had to make new discord account..Version: 25.0.1
✓ Worked great until my phone got erasedJust use the Apple keychain authentication. Works way better and is backed up.Version: 24.8.2
✓ GarbageDoesn’t work. Garbage.Version: 25.1.2
✓ Will lock up your phone if I have faceidMy phone locked while Authy was foreground app. I was unable to unlock due to it being stuck in some Authy unlock sequence. The screen would unlock and indicate “swipe up to unlock” but as I tried to swipe up Authy would do something to cause the face recog stuff to activate and the lock screen would just scroll down again. Eventually managed it but it was five minutes of frustration..Version: 22.4.1
✓ Code fails to show on PCOne of my codes works fine on the app but will not show up on the PC version.Version: 24.5.3
✓ No major improvement in years.Someone needs to kick some in ovation in to this app. It is basically how it was years ago. In that time MFA adoption has grown and apps like this become more difficult to use. For users with many MFA where is the ability to categorise? Why no ability to sort (eg by most recently used), why no ML of what codes I repeatedly need about the same time every day? This app is function but very basic..Version: 25.2.1
✓ AvisDifficile à comprendre.Version: 25.0.1
✓ Laggy mess on iPhone XSI have over 10 accounts connected to Authy, and it's been extremely laggy to navigate. It also doesn't seem to be very optimised - overall not a smooth experience and looking for alternatives..Version: 22.3.1
✓ Scanning qr code does not workImage is so blurry it cant even recognize the qr code and must input manually. These are basics….Version: 25.1.2
✓ Not synching MFAs from phone to macAfter login it only synched 2 MFAs!.Version: 25.2.6
✓ Broken Apple Watch experienceUpdate: Found if I uninstall the Apple Watch app and reinstalled it that the proper icons come back, however so do some accounts that were previously deleted. To fix that second issue I had to move one of my providers around on the home screen and the watch syncd up then. One more star since it is somewhat working now. Will rate higher when this is addressed in update. Reported a broken Apple Watch experience with company where the logo’s for the 2fa providers do not sync up to what is on the phone. They said it is supposed to be this way. That is not correct. They worked before and even the app page shows logos. Rating low until fixed..Version: 21.1
✓ Better than G Auth but plagued with issuesThe app is pleasantly designed and the cloud backups are a nice idea. Unfortunately with nearly 100 2FA accounts, the app is a nightmare to actually use. It takes at least 20 seconds to load (and usually falls on the first attempt). The manual sorting is nothing short of an exercise in frustration. My accounts are split roughly between four logical groups (work, home, etc), but there’s no way to categorise accounts. All I have is a giant Windows 8-esque grid of tiles. Why not add auto-sort (e.g. A-Z, Z-A, last added, last updated, last used, etc). At least search is quick and accurate. Logo discovery is bizarre, often finding clearly incorrect logos for major services and the right ones for tiny services. When Authy is setup in multiple devices, every account gets a ”new” banner until you click on each one. It’s a bit of a love/hate relationship unfortunately..Version: 23.1.1
✓ RecoveryIf youre someone who believes you'll remember your password, then by all means this isnt for you, but on the off chance you do, please write it down. there is absolutely little to no support whatsoever when it comes to decrypting your 2FA. the support page just directs you to write it down or, the chance you switch devices and the old one is already long gone / factory restarted, theres no way to recover any of it unless the apps / logins youre trying to get the authentication from, offer back up alternatives to 2FA such as email or phone numbers. genuinely, i believe there should be an option to recover this in the chance that you cant remember that password, and its on a game you play frequently, just get a different authenticator app. should you forget your backup password or where you wrote it down, its not worth the trouble to try and find support from these developers. they dont even offer contact support. TLDR : get a different authy app, no support / contact support in existence, camt recover back up password if forgotten.Version: 25.2.6
✓ Clunky and slow to respondThe title says it all. I use this because it was recommended by the website I am connecting to but honestly it is clunky, slow to connect and a little confusing as I never quite know if it is working or not then all of a sudden I’m in. I wish I had chosen better..Version: 22.4.1
✓ TimeKeeps telling me to synchronize the clock but there is no where on app that I can set or modify the time. Contacted support and they can’t help 😡.Version: 25.1.2
✓ Bad UIGood functionality, does what it’s supposed to, and nice to know I can backup all config so it’s easy to replace eg a lost phone. But … awful UI with text and icons that are so minuscule you need a microscope and no way to customise. In serious need of a designer..Version: 25.2.2
✓ GlitchWell I’m locked out of one of my social media accounts, and this app has glitches on me. There’s no customer support apparently so if I ever get access to my account I’m deleting this app right away..Version: 24.8.2
✓ Worst App Ive Ever Been Forced To UseMy employer now forces us to use this thing with Dayforce. It’s NOT a one time login, I get thrown out every two weeks or so (right when I’m trying to clock in for the day), and even if I go over to this stupid app IMMEDIATELY after the authorization request is sent Dayforce still says it “didn’t hear from me” so after multiple failed attempts I end up just having to get an authorization number sent to my phone—you know, the same method any halfway decent piece of software uses when it wants to make users waste time with 2FA. All this has done is make clocking in and out harder and take five times as long. Trash..Version: 25.2.6
✓ IPhone X bit buggyIPhone X is quite buggy, with Face ID not scanning and being unresponsive as well as the pin and the buttons being all the way at the top of my left and right screen next to the notch where my time and control centre are..Version: 21.1
✓ Lacking in organizationWorks great but I have so many accounts that it is tedious to find the ones I need. Organization tools are non existent. At least let us drag them around to sort the order and upload custom graphics.Version: 25.2.0
✓ Hmmmmm..Not as straightforward and easy to use as googles app, and heaven help you if you reset your phone whilst you have ‘use on multiple devices’ unchecked. (It means you’ll need an account recovery). Also seems like you can’t just delete some accounts in order to set them up from scratch again if anything goes pear shaped.. hide them - yes, delete? nope. And it can be confusing if you can still see several “accounts” for the same site in your settings..Version: 23.1.1
✓ No widget on iPhonesWHY is there no widget for iOS? Rediculous..Version: 25.2.0
✓ Useful once set upUseful app once you’ve navigated the setup process. Most annoying thing is the unnecessary password reminder that pops up randomly. Please give an option to turn this off..Version: 24.5.1
✓ Icons and names not syncing?I love the app, but why account icons and names don’t sync?.Version: 24.4.4
✓ Authy was compromised? UI needs workSimplest issue ever for these people to fix and they are completely tonedeaf to feedback: THE ICONS ARE TOOOO SMALLLLLL. Yes Twilio, we all have lots of accounts and you already limit the length of name that shows up, why can’t you make the icons bigger so we can quickly find the right account? Shouldn’t be too hard! Also the whole adding of a new account is kind of clunky. In most apps you can add an account without needing to go into the whole administration/setup area… there are just too many extra unneeded clicks. Super easy fix but again don’t listen to users! Last, I just found out that they were hacked yet I’ve never seen any emailed notification or announcement in the app, etc. Super disappointing!.Version: 25.0.1
✓ Reset Device option missing on macOS ?On macOS 12.4 (M1 Pro) the "Logout and Reset Device" option does not exist. I can;t reset the Authy app on my laptop even if I remove the app and install it again. After deletion & re-installation it somehow magically connect to the Authy account but I want it to reset so that I can authorize the aplication from my Anroid device and make use of multi-device feature.Version: 24.8.2
✓ Forced to change encryption PWI’ve used Authy now for around the past 3-4 years with no issue and would have gladly rated it 5 stars hands down! Up until a couple weeks ago when randomly it popped up saying “it’s about time you changed your encryption password”. So the password I’d had for years suddenly I was made to change and as it turns out, I lost my device this week and so have a new phone. Can I remember what the new encryption password is? No. Can I heck. I can only recall the one I’ve had for the past almost half a decade. So Ive lost access to all my 2FA accounts. Thanks a million Authy! Ever heard the saying, “if it ain’t broke don’t try to fix it”?.Version: 25.1.2
✓ No dark mode?It’s been some time since iOS introduced dark mode and this is one of the few apps that still doesn’t have it…. It’d be great to have that added. Other than that, the app works well..Version: 24.9.2
✓ I don’t understand..So I got this app, I used it for discord for 2fa. Got that under control, but I accidentally deleted it, so I reinstalled it hoping I can get it back but whenever I try to log in, it won’t let me, it says “please use same device you logged in with” and I am doing that but it’s not working? I don’t understand.Version: 24.9.2
✓ Safari IntegrationIf I could auto fill the code like a password that would be amazing!.Version: 22.1
✓ I relented...The prior update was a total mess and made the app unusable. It also terrified me: not only was I locked out of all my 2FA sites, but the developers of my chosen authenticator were also very clearly asleep at the wheel. However, to their credit they moved v. swiftly to fix it, and fix it they have. My 1-star review is now a 3-star and it’ll continue to rise if there are no more clangers - a description of which can be found in other less flattering critiques - and they add a list view rather than sticking doggedly to a vomit of squares whose contents you can’t read on zoomed displays. Have you tried your app on a zoomed display guys? Didn’t think so..Version: 23.0.1
✓ Add Custom logo supportBeen using Authy for quite some time now & recommend it over all others.. the one limiting thing is the amount of generic icons I now have, would love a custom logo upload option so I don’t have so many generic key options & can easily identify! Also dark mode support would go a long way!.Version: 22.7
✓ Authy keeps duplicating single accountI added one account and now I have 10 copies of it. Is this a known bug?.Version: 24.3.1
✓ Fix the sync issueSince the twilio update, sync is buggy and barely working across my devices, I scan the barcode with my iphone, and before it took like an hour to sync, now it’s days and still not synced, one of the accounts is more than two weeks and I have to use only my iphone to get the OTP, which defeats the purpose of the syncing, please fix that or at least add some sort of manual sync to force the syncing. Also, add more icons..Version: 24.3
✓ As a complication on apple watchI bought it specifically for my Apple Watch and I cannot add an authy complication to my watch face. Complications are those small icons on a watch face to launch your favourites applications.Version: 20.7
✓ Can't tell which accountsSome of my accounts have the same icons and have no titles! Can't tell which one to use. 😡.Version: 24.9.2
✓ Great, until...This app was amazing, a bit slow to respond to touches but still great. Until I moved all my accounts to start using Authy as my primary 2FA app and once I added 7 accounts it kept freezing! It would only show the first account by default and wouldn’t switch to the next when touching it. I’ve restarted the phone and everything.. I hope you release an update for this as I really do like your app! but only if it stops freezing! Phone: iPhone XS Max.Version: 22.4
✓ Too many issuesIt’s a great app if you can remember your backups password. But, it just isn’t what it claims to be. First, there are far too many bugs and glitches in every part of the app. Second, customer service is not helpful at all. If you forget your backups password, you might as well move to a different authentication app, because trying to change it will only result in glitches, and you will be locked from receiving any more tokens. I will be going with Google Authenticator from now on. Authy isn’t worth my time. They just want your service. They don’t care about their customers..Version: 24.9.1
✓ Stops working since the upgradeIt was working perfectly before the latest upgrade. Since it freezes on the splash screen then crashes..Version: 19.6
✓ Risky!!!Be careful using this app. I used this to secure my crypto exchange. I hadn’t used the app in a few months, I opened it up and my 2FA account is gone. Total nightmare. Do not secure anything important with this 2FA. Better options out there..Version: 24.9.2
✓ Why is coinbase dropping your app?Now I need a totally different auth app ? Duo or googleauth?? Odd.Version: 24.4.4
🙂 Twilio Authy Positive Reviews
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⛔ Twilio Authy Problems
