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SpotHero: #1 Rated Parking App App User Positive Comments 2024
SpotHero: #1 Rated Parking App app received 35 positive comments and reviews by users. Can you share your positive thoughts about spothero: #1 rated parking app?
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SpotHero: #1 Rated Parking App for Positive User Reviews
✓ Could be frustrating if you are unlucky but customer service made it right at the endI booked a parking spot and when we entered there was no empty spot inside, no attendant so no one could help us and it charged us $100 (only 10 minutes from in and out trying to find a spot) to get out before being able to reach Spothero on the phone. The parking facility was a suspicious scam at the first place. Spot hero did end up finding us a spot for that day and told us to send receipt of being charged $100, they reimbursed us credit after 10 days and I appreciate that. All in all Spot hero is a good app and I’ve had other bookings which didn’t result in any problem. I would be careful in picking lots and I suggest letting users rate the parking lots would be a good way to set up a trust system..Version: 6.1.2
✓ AwesomeNice app to find cheap parking spots in Toronto downtown and airport..Version: 6.1.2
✓ AMAZING APP!Love this app so much! It’s super convenient for me to find a parking spot in downtown Toronto. And the user experience is great and smooth, it basically show all the info and clear instruction that you need to know before you park..Version: 5.24.1
✓ Genius idea... great concept, just needs a small tweak!Genius idea... great concept. Just needs a bit of tweaking for a more seamless during arrival and departure. My experience was at the Pullman Miami Airport Hotel in Miami, FL. The customer-facing app interface is great. You record all the information the hotel needs to collect upon arrival. But, they (at least this hotel didn't) don't gain access to this information. It just happens that there was a huge line at t he front desk checking in when we arrived to park at the hotel. We had to wait in this line for 20 minutes when we're trying to make the hotels shuttle for a ride to the airport. It'd be great if the hotels had a hotel-facing app interface showing all the info they need to collect so we don't have to wait in their line and then fill out a paper copy of some form... with all the info the app already has. Make the arrival and departure as seamless and paperless as possible, that'd make your app stellar!.Version: 4.16.0
✓ Great appDamm cheap parking in downtown Thanks .. great app and easy to work with Great option to extend the parking remotely 👍.Version: 5.14.0
✓ Toronto - Amazingly easyI had decided to attend a concert in downtown Toronto. I try to stay away from the city if I can at any cost. After finding out my usual mass transportation park the car and take transit no longer existed I made a Google search for parking. I must admit it was a summer Sunday but there were several events going on like the Blue Jays, The Ex and so on. SpotHero came up on my google search. I tried it as I wanted a confirmed and reserved parking spot. I got a prime location (TD towers) for under 20.00 after taxes. I was concerned that even though it said Canadian funds they would charge me US dollars like some other apps but nope all Canadian funds. And they provide directions just follow them we ended up in the wrong spot the first time but we had to drive around the back of a building to get back to the front. Highly recommend and I will be using again to see another concert in the fall. Thanks SpotHero!.Version: 4.35.0
✓ Needs refiningSpot Hero, don’t have us use the filters to find a spot that allows in-and-out privileges, then pay for a spot, then find out that it doesn’t..Version: 5.14.0
✓ Great AppHad the app on phone for awhile. Needed it this week. Works great. Lots of affordable parking options around target destination in downtown Toronto..Version: 5.19.0
✓ Great tool but should allow rating parking spotsIt’s a great tool and saved me a lot of money in NY city. However, my first experience was horrible. On a beautiful day I booked my spot through the app. then an hour or so later pulled into the garage. Garage manager bluntly told me that they do not honor reservations because they can charge more to people who pull in without a reservation and because it’s a beautiful day they won’t have an issue selling out that day. And I should discuss for a refund with spot hero. Or I could pay the difference. It was a shocker. Didn’t know what to do. I depended on the app and it failed me at first use... It wasn’t really the app failing me in reality, which is why I continued to use it, but it was the parking garage management. But app doesn’t have any way to provide me any feedback or warning about places like that, so it’s partially responsible. Then I started checking the garages on google for reviews, before booking on the app. Yes, it’s painful but gives “some” peace of mind. A review option within the app would be greatly greatly useful. Lack of parking space feedback function is what’s taking one star away from my review..Version: 4.25.0
✓ Awesome CXThey are awesome. Had a situation when the parking lot had just one spot and the spot was not very tidy. They refunded me and gave me a new spot right away. That spot was super close to my work. They are awesome at customer service. Rock on folks. I have recommended spothero to ky collegues and they like it too..Version: 5.24.0
✓ Damn!Works like a charm!.Version: 5.16.0
✓ Rude Customer Service does not compensate for convenienceI’ve had such a mixed bag dealing with spot hero. I want to say the concept of reserving your parking and managing your reservation yourself from within your app is wonderful. I unfortunately have had an incredibly Luke warm reception from the customer service team, specifically Rainey today. I personally don’t care if this product makes things a little more convenient for me on some days when I need to reserve parking. I have a feeling I am in the minority but I do not need to be treated rudely or talked to in a condescending manner when asking about certain features of the app, like commuter benefits. Thanks for making it a little easier for me to think twice about using your service! I’ll just pay for the monthly directly with the building Instead and be done with spot hero for my commute..Version: 4.11.0
✓ PerfectEverything was great indeed ..Version: 6.6.2
✓ Loved itUsed this first time and I can say everything went smooth. The directions were on point and my vehicle was just how I left it on return. I like the fact I didn’t need to circle around looking for parking and for the best priced parking. It all was done for me on this app and I enjoyed that peace of mind. I would recommend and gladly use again..Version: 6.8.1
✓ Downtown Toronto parking now possible!This app has enabled us to drive to downtown Toronto with ease of mind. I enjoy using it. It has some room for improvement but keep up the good work ✨.Version: 6.6.2
✓ Customer Centric ParkingI made a reservation for the first time with a parking service e and was skeptical about doing so. One was it going to be a safe option and two, the flexibility of making changes including cancellation since you had to pay up front. After reading reviews for Spot Hero and seeing pictures a of the garage, I became confident that this would be a good choice. The sign up and reservation was easy and they made I. Clear you could adjust the time as needed before you arrived. The value was there - $50 for two nights in NY vs $100 paying at hotel or other parking in the hotel area. As it turns out, I did cancel as we decided to take the train. I was able to cancel and immediately received my full refund. I will definitely use the next time I decide to drive to New York..Version: 5.1.0
✓ Stand Behind Their ReservationsGreat way to comparison shop parking garages. That being said occasionally I’ve had issues with the lowest priced garage. Yesterday, I arrived at my reservation and the garage wouldn’t honor it and said they were full. Called SpotHero, they picked up right away and had me booked into a nearby garage in less than 5 minutes BUT that garage was also full and wouldn’t take my car. At this point I was late for my appointment and didn’t have time to walk to my destination. SpotHero immediately, without blinking, got me a spot in the exorbitant garage next door to where I was going that I would never have paid for myself and ate the cost. Nice to have a business stand behind their product and take care of their customers..Version: 5.21.0
✓ Easy to use, provides many optionsUsed this app for the first time and was pleasantly surprised at just how easy it was to locate and book a parking spot. I even saved some money in the process! Kudos for developing a clean, highly useful app!.Version: 5.24.0
✓ Works Every TimeI was really surprised to see all the negative reviews. I have been using this app for a couple of years now and it’s my go to. Never had a problem getting in or out of downtown Toronto lots. Never paid anymore than what I paid at booking and you can cancel up to an hour before your reservation I believe with no fees. I recommend to everyone I know going downtown. It’s a money saver for sure. Sometimes it cheaper because you get to the lot and they charge more on the spot. Juts a lot less stress when you know where you are parking and to can choose how close you park to your destination..Version: 6.8.1
✓ Aerosmith Concert CancelledThe SpotHero app made it easy to quickly cancel the parking reservation and refund it. Love the service..Version: 6.2.0
✓ Best app to use for Toronto parking!My friend recommended this app and I’m so happy she did. Sometimes it’s absolutely impossible to find affordable parking in Toronto, especially downtown and street parking is insane. I’ve saved so much money with this app and have never had issues with the lots I’ve parked in! Highly recommend..Version: 6.9.0
✓ Easy to NavigateThis app is so good in many ways, it is convenient, easy to use and their refund policy is top notch and easy to do. I use this app for all my parking needs.Version: 6.6.2
✓ Great Deals + Excellent Service = Happy CustomerI’ve used Spot Hero for a few years by now. Have always found great deals in NYC. Last night, it was my first time using it at Philadelphia Airpot... My flight to Atlanta was cancelled at 1am after it was postponed four times between 7pm and midnight, and I missed a wedding. Imagine my frustration, disappointments and exhaustion when I remembered I had purchased a parking spot for two days even though I only parked there for four hours or so. I reached out to Customer Service. They explained that they couldn’t make the partial adjustments on my bill as requested, because the best (and only) way to change the reservation is to do it on the app or the website. Instead, they decided to refund me the entire amount AND give me a $5 credit for my next trip. As disappointing as it was to have missed a wedding, Spot Hero has made my day a lot better..Version: 4.36.0
✓ Essential app for people who travel or live in a big cityI fly monthly for work and use this app to reserve parking at nearby hotels and use their free shuttle service. It's saved me a lot of money from not having to Uber, use airport parking, etc. Every time I've used this for airport parking it's been Great but always a little confusing when you first arrive at the hotel and need to figure out exactly where to go/what to do. The savings makes up for it. My last experience was extremely unpleasant though. I used the app to find parking for a restaurant in downtown Toronto. It was fine getting in but once the lot filled, with two rows on both sides of the lot it becomes to tight we weren't able to pull out. We had to go in the restaurant and on the p.a ask other drivers to come out and move cars around. This wasn't because of a bad parker but the lot size isn't made for that many cars. I wish you could leave reviews because this was a 2 hour ordeal and unacceptable. The app shows a average star rating but no way to actually write a review?.Version: 5.16.0
✓ Happy Chicago CustomerI've been using the app for a few years now and have been very happy so far. I've found cheaper alternatives to other parking options for many places using this app. Locating a garage is quick and easy, and the intergration with ApplePay makes the transaction simple. One word of advice, since they added intergration with calendar events, it's important to check the start and end times to make certain your desired time frame is covered. It's easy to edit the default entry/exit time, and it's easy to dismiss that feature and just book parking as you would normally. I've been able to change entry and exit times after my initial reservation when needed, and not had a problem so far..Version: 4.5.0
✓ Seamless experienceI have now used SpotHero 3 times and everything always went without a problem. It’s very convenient and prices are mostly decent.Version: 5.19.0
✓ Love the app!Simple to use Have used it for over a year now. Great app! I have referred many people..Version: 5.22.0
✓ Easy to useI’ve had no problems finding spots in the city. I had one issue where another car was parked in the spot I reserved and customer service comp’d me another spot in another lot. Overall, great experience so far..Version: 5.23.0
✓ Perfect parking experience✅Easy to compare prices ✅Detailed instructions for parking spots ✅Free change/cancellation ✅Cheaper than public spots Great app..Version: 5.11.0
✓ TopsExcellent features, value, and usability..Version: 6.9.0
✓ Last minute cancellationLoved this app. We used for the first time and then had to cancel our plans because of the weather. SpotHero mad it very easy to cancel at the the last minute!.Version: 6.1.2
✓ FullmercityguruApp is great! One problem I had was finding the parking garage because they had an incorrect address transposition when using Apple maps to navigate. It took us a whole 30 extra mins to find the place, cutting into the parking time I had already prepaid for. We drove around and around and couldn’t find 415 S Financial St Chicago, IL. We found a “425” and double checked our apple maps and it said 415. Then I checked my parking pass. It said 425. So we did end up getting parked at the right place. But 30 minutes or so late. That frustrated me. So I experimented using Google maps to navigate from the Spot who app. It was a longitude latitude drop pin right in the middle of the garage. The entrance of was of course not smack in the middle of the garage. 415 s financial isn’t even a PO address in Chicago. But 425. Poor app development when transposing you to Google or Apple maps. If you have Waze, this does work..Version: 4.39.0
✓ Awesome App and Customer ServiceI cannot say enough good things about Spot Hero. Not only is the app easy to use, it takes the worry of the cost and accessibility of parking away. It makes the process so much smoother and more pleasant. I live outside NYC and have used it many times there but I have used it in other cities as well. Recently, the garage I had arranged for was inaccessible due to street closures. I was late for work and didn’t have time to call Spot Hero to make other arrangements so I just pulled into another garage and paid almost 3 times as much. I knew that if I called Spot Hero I would get my original payment refunded. When I finally had a chance to call, they refunded my original payment and when I provided a receipt, gave me a credit for the additional cost of the parking garage that I wound up using. Hard to find such good customer service these days and it has made me a loyal customer who will recommend them to anyone who will listen..Version: 4.6.0
✓ Excellent Customer Service!!During a recent trip, I used SpotHero to reserve a spot in a parking garage. When I returned to the garage four days later, the garage entrance and exit were completely torn up and the garage was locked and posted with signs saying all vehicles had to be out by 6am that morning. As a result my car was stuck in the garage for four extra days, my parking ticket was charged four extra days and I needed to find lodging for another four days before I could get to my car again. I reached out to SpotHero, who was not made aware of the construction but the parking garage company, and they reimbursed me for the extra parking fees and what I paid for an additional Airbnb. They also gave me a $25 credit in the app to use in the future. I will definitely be using SpotHero again!!.Version: 4.51.0
✓ Difficult to use and awful customer serviceOn multiple occasions I have tried using this app. A few time it has worked well, but other times I am unable to get the app to work while at the garage, requiring me to pay the garages fee and being stuck with the Spot Hero prepay fee. You would think this would be grounds for a refund, however, when reaching out to customer service, I received no response. As a side note, when I have been stuck paying for the garage fee, it is generally less than $5 more expensive than SpotHero, which I believe is worth not having to use this poorly constructed application. Update: customer service was slightly rude, making me feel as though I did something wrong, instead of giving me the benefit of the doubt. Provided me with a credit for the parking I paid out of pocket. This is really no use to me as I will not be using the App again..Version: 4.18.0
😕 SpotHero: #1 Rated Parking App Negative Reviews
