Ticketmaster-Buy, Sell Tickets App Negative ReviewsTicketmaster

Ticketmaster-Buy, Sell Tickets Negative Reviews

4.7
4.75892 star

Total 83 Negative Reviews

Ticketmaster-Buy, Sell Tickets App Complaints & User Negative Comments

Ticketmaster-Buy, Sell Tickets app received 83 complaints, negative comments and reviews by users. Can you share your negative thoughts about ticketmaster-buy, sell tickets?

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Unable to use my tickets due to website errorI buy two tickets for $120 but the day of the show I find out I’m unable to attend due to covid exposure so I list them for sale on Ticketmaster. An hour or two goes by and they don’t sell so I try to edit my listing to lower the price, I receive an error that says unable to edit listing. I try to cancel my listing but it says unable to cancel. I tried two different computers, different network, same error. I called Ticketmaster but get a recording saying their call center is closed, the recording gives their open times which informed me that they should have been open for another 4 hours. After multiple attempts to edit my listing, trying again hours later, and still receiving the errors, my tickets were left unusable because they were stuck as being for sale. I couldn’t even use them myself if I was able to attend because I couldn’t pull up the barcode or anything, they were stuck there, they just went to waste. Ticketmaster PLEASE fix this issue so others don’t loose their money like I did!.Version: 229.0

Ridiculous fees15$ fee per ticket, insane.Version: 1.73.0

Awful!!!!Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer.Version: 1.38.0

No help givenThe app is good for the website. My review is about Ticketmaster themselves. I’ve never had an issue with the company until now. I bought tickets months ago and now that it’s about that time for the event they are NO WHEREA to be found. I have all the details about it (thank god for screenshots) and I was billed for it. But I do not have any sort of actual ticket. I have been trying to two days now to get a hold of someone for this. I have found one found number to call them which is not even on their website at all, I found it from an old email. But that brings you directly to an automated voice machine telling you to go online. But the only way they want to do to things to go to your orders and then email them which is great unless ITS NOT THERE!!!! I will never use this company again for anything since it has been more than difficult just to get a hold of an actual human being to get a hold of my tickets which were over $500 and I paid for insurance on them. I will also tell every single person I know this story and tell them why they shouldn’t use this company..Version: 230.1

HandicapTicketmaster should be ashamed of itself. I tried getting Handicapped seat on Tuesday at the presale and was told that “Handicap tickets “ not available until Friday morning when the tickets for general public went on sale. I opened my Ticketmaster app and signed in. I was very lucky land went immediately into que and by 10:05 I started to fill out how many handicap tickets I wanted. I only wanted 3 tickets. Was told that there was no Handicap tickets available at this time. After much to do I finally called the Hersey Giants Box Office to be told that they don’t sell tickets but I could call tomorrow and if there were any handicap tickets left I could purchase them on Saturday I continued to try all day and the Ticketmaster site kept changing my 3 tickets to 2 and removed the Handicapped button I have never had problems like this for other rock concerts in New Jersey or New York that sold out in hours. This concert is still not sold out!!! WHY CAN’T I GET GOOD HANDICAP SEATS FOR THIS SHOW????? Mary Apuzzo Lady that still wants to rock out but cants walk.Version: 1.76.1

Rip offVery very disappointed with Ticketmaster. I was looking for Coldplay tickets and signed up for the presale. Kept getting emails etc saying I may not get tickets and I have to hurry once it’s my turn and then once it was my turn in the presale a clock was running down and I had 1 minute or so to complete the order. The part that I’m annoyed with the absolute most is that this scam company didn’t open all the seats for sale. Only the expensive ones and grayed out the entire top section saying no tickets available indicating they are already sold out. Because I really wanted to see their concert I took the bait and bought tickets for $250 each thinking and believing them that tickets are almost sold out. A day later they opened up the general sale and to my surprise I saw that all the grayed out seats were now available for well below $100. Even the tickets next to the ones I bought were $70 cheaper. What the heck Ticketmaster!!!!! This is absolutely disgusting and I will never ever in my life buy tickets from you again. Telling me I have to act fast and lying that tickets aren’t available and the next day you sell thousands of them is not ok. Never felt so lied to and disappointed with a company ever before. All the joy of getting tickets went away and turned into anger. Thanks! You have lost a customer forever..Version: 230.1

Compete FailAfter registering a new account and purchasing tickets through their website (not like I had a choice of providers since Ticketmaster is somehow still allowed to be a global monopoly), I was directed to the app for e-ticket collection. The app would not allow me to log on with the credentials that worked on the website saying the account cannot be found. When trying to contact customer support (our show was the same day), you have to go through multiple layers of unhelpful and generic FAQs and when you finally get to type in a message, you’ll still get an automated response with the same unhelpful FAQs pasted in the body of the reply. We ended up collecting paper tickets at the box office - I still cannot log in through the app even now. I wish I could say I’ll never use Ticketmaster again but as they own the entire world’s event venues (this isn’t a hyperbole), we, the sheep/customers, get no choice but to bend over and take it. How is this still a thing? -A fellow sheep..Version: 231.0

App is terribleTrying to get tickets has been a nightmare, app is glitchy and unreliable. This “que” garbage just makes things that much worse..Version: 1.78.1

Service charges and scalpingThis company is criminal and ticketmaster should be charged for the crap they pull with tickets. It’s gross. Professional scalping.Version: 1.57.0

PaymentIt won’t let me make a payment. Please fix this asap..Version: 232.0

No supportWhen you make a mistake there is no turning back. I bought the wrong tickets to a show and immediately wanted a refund and I was refused. I think this is poor business!.Version: 232.0

Terrible serviceChanges refund policy to ensure they don’t have to refund anyone after a pandemic and the event is cancelled. Nice job. No more sales for you..Version: 200.1

Monopolizing Costs with TreacheryI downloaded this app, just briefly, the day before I would need it to purchase tickets for a major, very popular, music event. I attempted to login to my account on my PC separately the next day in order to update my payment information before the queue would open but conveniently could not because they were having ‘technical difficulties’ and many others online were also complaining of being unable to log into their accounts. So, I was unable to streamline my future purchasing process but that was shown to be irrelevant as I will reveal thusly. Later, after waiting in queue for a half hour the tickets that were shown as available could not be purchased when selected. Later that day, many more tickets were available but only about a third of them were listed as a ‘verified’ reselling of the ticket but the rest didn’t say they weren’t new, while all the tickets were 3-4 times the price of the original. At the same time the band appeared to believe that all the tickets were sold out to all their events and had set the prices for their own event to be between $59-$200. So, in conclusion Ticketmaster is a scam making millions off of the deception of their hosts and customers..Version: 1.78.1

Lack of transparency frustratingI think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent..Version: 1.54.1

ScammersThey own Stubhub and unload the best tickets first to be resold at higher profit margins..Version: 1.53.0

TrashTerrible customer service, hard to get in contact and way too long waits for helps. Hard to deal with for exchanges and refunds. Fees way too high, especially when trying to sell tickets.Version: 232.0

Buy tickets somewhere else. PLEASE.Horrible app. Horrible website. Horrible company. Every time I’ve attempted getting tickets from TicketMaster, buying said tickets has been the worst experience ever. And if you ever get put into a waiting room of any kind? Sorry, there’s a VERY good chance you’re not getting tickets. Think you got tickets and are ready for purchase? Sorry, someone else had the same tickets as you and happened to click that buy button just one second faster. Well, there are resell tickets, right? Sure there are! But every single one was bought by a person looking to make a quick buck (and was for some [frequently changing] reason allowed to buy tickets before the public sale), and said tickets are now thousands of dollars over the original price! And it gets even better! These resellers are never gonna get punished for this or forced to lower their prices because TicketMaster got the money that they wanted and never cared! And if you try to complain or say anything negative? Surprise! You’re going to be ignored, and nothing will happen. Again. Horrible app. Horrible website. Horrible company. If you have the opportunity to buy tickets literally anywhere else, DO SO and save your money and mental state..Version: 228.0

No customer serviceNo customer service anymore - phone lines are shut down, chat is busy, and emails go unanswered. Avoid at all costs.Version: 217.0

Garbage app, garbage companyThe huge bummer is they don’t seem to care. Trying to load my digital only tickets for the US women’s national soccer team match. I purchased two tickets, I transferred one successfully to my girlfriend, and was trying to add the other one to my Apple wallet and it just simply doesn’t work in the app, it kept greying out the ticket and said it had not been claimed yet. What?? But I had only transferred one ticket, I only got an email confirmation that I transferred one ticket and even the main page in the app said I had two tickets, and one has been transferred and claimed. So of course what am I to do, well I’ll call support and certainly they can give me some advice. Well it’s impossible to even find the phone number. I try logging in and out of the app, reinstalling the app, nothing. So I just delete the app altogether and used the website, having zero faith I was shocked when I was able to add the second ticket to my Apple wallet using the website. Garbage app..Version: 226.0

Awful experience, terrible customer service.I purchased four tickets to an event for family and friends, and unfortunately two of them were unable to make it. “No problem, I’ll just sell them,” I thought. Enter Ticketmaster. After literally dozens of attempts to verify my account through email, I was continually met with “There was an unexpected error while processing your request. To continue, please try again.” And again. And again. And again. After days of this, I decided to call them. Of course, they’re “so glad we’re interested in seeing live events but are currently overwhelmed by the amount of callers,” which is strange because I was sent directly to voicemail with zero option to even be put on hold. Next, I tried the customer support page. After clicking link after link after link and navigating the maze that is FAQ, I was FINALLY able to contact customer support about my issue, only to be met days later with “Unfortunately we are not able to verify your account on your end, please try to clear your browsers history and cookies to try again.” Of course, this didn’t work, so now I’m down over $300 that I cannot afford to lose as I am a college student soon to be married, and every penny counts—these tickets were bought with the expectation of full reimbursement from family and friends, or the option to sell to strangers. Oh, I almost forgot the $200 in “fees” for four tickets. Don’t buy from this place. They do not care for their customers at all..Version: 229.0

Use your high fees to pay for user studiesTicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies? Here I am, a day after an event whose tickets couldn't be transferred out of the app and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in the app? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users. Also: what's with the huge number of 5 star ratings of this app? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS..Version: 1.67.0

Horrible experienceThe tips are to be signed in before your event tickets go Onsale. However, upon getting on my app, I had to “verify” it was me before I could proceed to the queue even though I was signed in. I had tried to look up to see if the tickets I was attempting to purchase were part of the VIP package, so when I was done reading the extra info, I clicked the “X” on the pop up and it COMPLETELY took me out of the whole trying to find tickets area when I was taking part in a presale and had already waited behind 1000 people. I had to restart. Had to FOR SOME reason “authenticate” myself 5 more times because it wouldn’t let me into queue until I did that as it was trying to say I was already apart of the sale to get tickets, yet I couldn’t get to the tickets! Of course by the time I get back in- I had to wait behind another 500 people and prices were jacked up when I had already previously selected tickets at a reasonable price! I’m so mad I could throw my phone! This has happened to me previously before too where I get kicked out and have to then sign in again for trying to exit out of a “more info” area on what I’m trying to purchase. What is the purpose of telling people to already be signed in when it wants to “authenticate” you ALSO?!!!.Version: 231.0

0007 errorNot only did I loose my sc tickets because my card was declined since my back blocked my purchase. But they failed to keep the tickets in the cart and allow me to purchase again with a different method. Then after that chaos every seat I picked was either already purchase or had an error. I spent 40 minutes clicking all over the map and nothing was available. Looks like Ticket master was filtering out seats as people were buying and their system didn’t filter them out quick enough so they would show as available when they really weren’t. Their whole system went down for a few hours no one could buy anything. They also filtered out sound check that was supposed to be available to a certain presale. And failed to clarify the limits wether they applied only to the presales or to the whole concert. Also season ticket holders got a hold of the sound check tickets which they will try to resale for thousands of dollars. When fans truly just want to see the loves of their life. I hope eventually a better system a petter company overtakes this massive scam of a system..Version: 228.0

A monopoly with contempt for its customersTicketmaster is a scam that held billions of dollars of customers who had purchased tickets for over 18000 events, that were cancelled due to Covid. They then rewrote their contracts to include a “pandemic” clause to continue to hold people’s money in perpetuity as long as the event was postponed and not cancelled. They are the only corporation who openly tried to take advantage of the pain and suffering of people in a unbelievably trying time for many. Only after an epic backlash online, did they agree to offer refunds to these people, but still only if you asked and never did they offer without a request. I will no longer purchase tickets through these people or this app..Version: 202.0

Ripped off!Sold me tickets for $210/each went to pick them up the night of the concert and they say $149.95/ each. I emailed ticketmaster about it and tried to get the difference back and they blamed the event coordinator saying they were not issuing refunds right now. 🙄🙄 I’m out $120 and ticketmaster won’t reply to me emails. So very disappointing..Version: 233.0

App does not work!Logged on the app today, but it stalls and I can’t see my tickets. Logged on through my laptop and the option to print tickets from my ticket details is not there! Printing my receipt and hoping for the best. Argh!.Version: 233.0

Couldn’t Log in To my Account Therefore Couldn’t Buy TicketsI don’t usually write reviews but as I’m sitting here after about 50 different tries to reset my password for Ticketmaster (WHICH I NEVER EVEN KNEW I SIGNED UP FOR). I can’t buy Olivia Rodrigo tickets now. I have done absolutely everything for the past two days trying to reset my password so I could buy tickets since I have to use the “verified” email I signed up to get notified about Olivia Rodrigo tickets for. I NEVER received a reset email and I requested them over 20 times. I can’t find a way to contact Ticketmaster so that’s out of the question. I have done everything from making a new account with my business email and tried changing it to my personal which was what I signed up for the ticket updates with. I feel like it’s rigged. I have done everything I can for two days! I have never bought concert tickets in my life and the one time I tried Ticketmaster was my problem. Wish I could rate this zero stars. I have never been so disappointed in an app..Version: 230.1

Ticketmaster scared me so bad!I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem.Version: 1.38.0

Great site, too many botsIs there any way you dudes could please reduce the number of vendors trying to buy and sell tickets so that fans (especially in the ever expensive Toronto) can SOMEWHAT afford tickets to their favourite artists?.Version: 1.78.1

The absolute WORST website to purchase tickets onWhile it is unfortunately where most bands and artists put their ticket sales, there are way too many bugs, glitches, and failures all on their part. They try to give you the “best tickets” in the nosebleed section and later you find out general admission was and is still available. You can have tickets in your cart multiple times and get the same error message constantly saying something along the lines of “sorry, we had difficulties on our part, please try again later” and you’ll have to go through the entire process again. It’ll say that you can increase the quantity of tickets in your purchase but you can’t! You really can’t! There are also so many scams and so many other purchases that you just “have to make” because you used TicketMaster. Its fees are ridiculous, this app is insane, and the website itself is a disaster. It just keeps getting worse. Please try to fix this because so much of it is unnecessary and incredibly stressful..Version: 1.67.0

Re-sale TerribleTry adding my credit card so I could resell my tickets that what I was not able to use. Card could not be added for re-sale but is used for purchases. Customer services sends you FAQs that do not help you. You request somebody to call you directly and see they don’t even try. Just keep sending the same email with FAQs..Version: 233.0

Ticketmaster is pretty much a scamI almost never write reviews but felt i have to because I always thought ticketmaster was the most reputable place to purchase tickets. I was wrong. Spent nearly $5,000 on concert tickets a month ago on ticket master and have no idea where they are it says they would be mailed between 10-14 business days of purchase. But my concert is in 9 days and i have 0 information on where my tickets are. Their only customer service option is email and live chat, live chat is entirely broken and will not connect you and email takes multiple days-weeks to get a response if youre lucky. I emailed once the timeframe of 10-14 business days passed and i hadnt recieved a shipped notification let alone the tickets and All i was told is we do not handel shipping or printing of tickets if they do not arrive within 48 hours of your event please change delivery method to will call. But how the heck can i trust a company that cant deliver tickets in a month and a half or respond to an email inquiry in less than a week to make proper arrangements in less than 48 hours. i will definitely be using stubhub for all of my future events and i encourage you to do the same.Version: 227.0

No way the service is 4.7 star worthyI have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf.Version: 1.47.0

Why No Refunds?I don’t get it. All concerts are cancelled because of covid but you don’t give me a refund option? That’s just money sitting there. You guys also mentioned back than if a concert got postponed we’d get an option of a refund. Scam much? Nice joke..Version: 206.0

Your system sucksIt kept gicving errors and now I’m in the nose bleeds.Version: 1.78.1

Convenient app (when it works) but the fees are outrageousUnfortunately sometimes/often TM is the only option, so the frustrations with the app don’t really matter in most cases. When it works, it’s super convenient to have the tickets on your phone, but I’ve had the app crash on me several times at events which leaves me scrambling to get my ticket somehow pulled up (sometimes switching to the browser site works) which is stressful when you’re stuck outside of your section for restroom breaks or concessions runs. We’ve had issues transferring tickets to others via the app too so whoever bought them is sometimes stuck running out with anyone else in the group who needs a break or lending them their phone. They also jack up the fees on the tickets so that they’re often 25% of the total cost—I understand that they deserve a cut for handling the transactions, but I hate that a 1/4 of what I pay goes to them instead of the artist or the crews doing the actual work to make the show happen. It is what it is, though. Can’t say other ticket apps are much better..Version: 232.0

COMPLETE RIPOFFEvery single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!! On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back. Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell.Version: 1.74.0

Literally the WORST companyI purchased tickets to the No Shame 5SOS tour that was supposed to be last month, but the tour got cancelled back in July. I got the email about the cancellation and they said I would automatically have a refund processed for my tickets because there was to be no event. Here it is 4 months later from July and a whole month after the event, with absolutely no communication from TM, no way to CONTACT TM, and surprise surprise no money back yet either. I am struggling so much right now because I can’t work due to COVID and I could seriously use the money and to my knowledge there was no reschedule of the event. I have been trying to contact TM on their site but every time I click anything like “contact us” I get redirected to the same BS articles answering questions that don’t help one bit. I am just so frustrated at the lack of communication and the utter disregard for their customers during this time right now. I would understand if there was a high volume of customers requesting refunds, I get it I work in customer service myself, but to not even provide any sort of updates! My account just has the event under “past events” with CANCELLED over it, but other than that absolutely no relevant information. I am out close to $500 and have nothing to even show for it at this point. Have some humility! I wouldn’t recommend Ticketmaster even if my life depended on it at this point..Version: 218.0

I wish the artists I love didn’t use this appIt is painstakingly difficult for me and so many other people I have spoken to to get tickets on this app/website. Recently, I registered for verified fan presale for a show, I was one of the first in line, and the app took my money and gave it back saying it crashed and I couldn’t purchase the tickets. Then, we got booted back to the start of the queue. Finally, we get back in, and now it won’t let us purchase tickets that they say are available but then aren’t for some reason after we press next to continue with the purchase. So that’s frustrating in and of itself. But it certainly doesn’t help that the customer service is one of the most if not the most horrible customer service experience I have ever had. They don’t have their phone number listed online, and after we finally found the phone number, they won’t let us speak to a representative. They redirected us to the help section of their website which is useless and doesn’t have a way to message anybody that works there. Overall, the experience with this website is beyond unbearable, and it is so sad that they are leeching off of and stealing from teenagers that just want to see their favorite artists in concert. I’m very disappointed..Version: 229.0

Irritating experienceThe Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats)..Version: 1.47.0

Need Accessible Seating? Shop elsewhere.Ticketmaster does the BARE minimum it must to accommodate customers who need accommodations brood a disability or handicap. The website and app both are egregiously different to use for this purpose, and even when you do manage to find out what the seating will be like and what accommodations are available, my mother and I once arrived at the “accessible” entrance to an event we’d purchased accessible seating at only to learn that the only way to enter without taking a substantial flight of steps was to use a wheelchair lift. My mother doesn’t use a wheelchair, but she can’t easily take a large flight of stairs, either. Then our accessible seats were exactly opposite the accessible entrance, so after wearing herself out climbing stair with considerable assistance, she had to walk halfway around the coliseum to reach her seat. After one or two other debacles using this app, I finally drove from Cincinnati to Columbus and back again just to walk up to a ticket window and purchase tickets in person rather than pay a fee to Ticketmaster for the frustration and inconvenience of being treated badly for seeking an accommodation. I know I’ll have to use this app again some day, and I dread it, because I never want to give them another cent for treating my mother so badly..Version: 227.0

Service fee too highAvoid.Version: 1.35.0

Frustrating to useConstantly IT forget my password , no it’s not my. Then when you go to change it it says you can’t use previous password. Well if I’m using the same password why is it not accepting it???? I change it on my laptop and the app still won’t accept it. Dropped the app off my phone and use the webpage only..Version: 232.0

Ticketmaster screws me againI am a huge concert goer. I hate that I have to use TM for everything but no other options if I wanna go to shows. Got screwed this morning on the most frustrating ticket buying experience EVER for one of my favorite bands. One browser wouldn’t let me buy tickets - says to use another browser or app. Log into other browsers and app, they say can’t get in queue bc I’m still in queue in another browser and to return to that browser. Finally figure out to log out of original browser, and log into the app. Find some decent tickets 15 minutes into the sale (fans know that every minute is precious and I’m stressing out here). Won’t let me buy the tickets. Enter my card number over and over again. No error message, no anything - just says “please wait while processing”, then refreshes back to the card entry screen. Lost those tickets ultimately. I was finally able to buy some tickets 15 rows further back and just completed my transaction. This is 40 minutes into the process with lots of frustrated tears and yelling at my screen and now I just feel angry and unsatisfied. Thanks for nothing TM. 😡.Version: 1.78.1

Worst ticketing app ever!!!!!! SCAM !!!!! DON’T USE UNLESS YOU WANT TO BE DISAPPOINTEDFrom the ticketing process to the actions of the company, everything is horrible!!! They have a official platinum policy mean after a current time if the tickets is in high demand ticket from ticket master themself, not even resell of stupid scalpers, the price go up 3 times it’s original price !!! So dumb only trying to make money not trying to connect fans with artists!!! They are also very bad with select fans to buy ticket, giving scalpers ammo to sell tickets for crazy prices!!! Their resell platform is also terrible, without many rules reseller are selling tickets 10 times the price legally just because they are using this horrible company!!!!! Using twice as a example many real couldn’t get in to buy tickets but scalpers just show got many tickets to sell for unreasonable prices and when you do get in official platinum prices are just crazy though the roof like 500 plus dollar for nosebleed and 1k plus dollar for floor seats in what world is this justified!! After a while they have official resell also selling for crazy prices, like what is this? DON’T EVER USE THIS COMPANY UNLESS YOU WANT DISAPPOINTMENT !!! -to Ticketmaster : not everyone is made out of money at try to connect fans to artists and not trying make as much as you want!!!!.Version: 230.1

FEESYour fees are ludicrous.Version: 1.33.0

NightmareI lost out on many good seats because I was unfamiliar with the seating map & wanted to speak with someone but could not get a phone number no matter how hard I tried then the next day I got a phone number but they only referred me to the FAQ or some kind of chat which I am not very good at understanding & so I just took what ever tickets I could get & they happen to be in the nose bleeds…this is Farewell to Elton John & my bucket list concert so I’m disappointed as I would have liked better seats…Ticketmaster please know that this may be easy for young people & I once was but now I’m 62 & don’t understand like I use to so fill me in on a way that I could have spoken with someone immediately so I wouldn’t have lost so many better seats. 😭but my daughter & I will make the most of it & enjoy the sound, I hope 🤞.Version: 232.0

Broken LoginI have pretty much always detested TicketMaster. Their fees are outrageous, and their service is almost non-existent. I buy tickets through any other means when possible, and I have sometimes decided against buying tickets to shows I wanted to see when they were the only option. There was a show my husband really wanted to see on his birthday, so I just bought tickets from them for the first time in over a decade. It seems they have gotten even worse! Outrageous service fees, then even more outrageous fees if you want a physical ticket! I went with the "free" mobile option, now I find that I may not be able to use it, because I can't log in to their app! I have the same error message others are reporting that has apparently been going on for a long time. I am now in their customer service queue to try to resolve this by next week (lol!). Perhaps their response time is so backer's up because everyone is worried about having reliable access to their tickets? Yet it doesn't seem like fixing their app is a particularly high priority. The only way to do anything about this company's decades long disgraceful behavior is to complain about them directly to the shows that hire them (remember, these shoes are their real customers, not you... you don't have any leverage over them directly)..Version: 229.0

AggravatedFirst off I understand that every company is having staffing shortages. With that being said, I typed in Monster Jam into the search bar, it came up, I chose my seats, & paid. Immediately after I paid, it came up that I have my tickets for Monster Jam in Ohio. Ok, well…….. I live in Indiana. Yes, I chose the wrong event. I would think that if the same event, on the same day, & at the same time they would make sure you knew which event you had chosen instead of everything being in “fine print” until after you hit the purchase button. I even purchased the insurance. I immediately sent an email and pretty quickly received one back saying do not send another email because it will mess everything up and blah blah blah. So I wait two days and hear nothing on what I can do. So my only other option is to “sell” my tickets through Ticketmaster, hope someone purchases them as well as taking a “hit” on what I paid because Ticketmaster has to make more money off of me, & then purchase the correct tickets for where I live because the event is in 2 days and I have to make sure I have tickets to this event. There’s no phone number to Ticketmaster. Everything has to be done over email and then it’s just a waiting game. So so so AGGRAVATED!!!!!!.Version: 232.0

Not working anymoreWhen i want to open the app it tells me there's an update and there's none..Version: 1.44.0

Extra feesThe extra fees are ridiculous..Version: 1.37.0

Tickets don’t show upCan sign in online and all my tickets are there. As soon as you sign into the app they will not show up..Version: 233.0

Selfish companyThis company quietly removed the option of ticket refunds for postponed shows during the corona virus pandemic. Completely irresponsible and selfish..Version: 200.1

App doesn’t workTried to purchase some tickets to see dead and co at citi field. As I’ve done for the past 5 years, I was 15 minutes early to presale and waited in queue to get my tickets. Here I am up next and I choose General Admission, which I also get each year, and put in my card info and click buy. A few minutes go by and it says “application error” so I use Apple Pay and it says “payment confirmed. Please sit tight while we get your verified tickets”. I’m waiting, and waiting, a few minutes go by and I’m still waiting. Meanwhile, the timer to buy my tickets keeps on ticking. I keep waiting and next thing I know the timer runs out. “Your window to purchase tickets has expired and your tickets have been released”... I try again to get the tickets. I get back in queue and it says “it’s your turn! Redirecting you to seat map” and that’s all it does. Contacting Ticketmaster is simply not possible so they couldn’t help me. I had to go to another device to get the tickets and by time I got to the device the only General Admission tickets left were VIP packages that cost double the price. Now I’m stuck way in the back even though I was 15 minutes early to presale all because Ticketmaster’s app doesn’t work.Version: 225.0

Highway RobberyI’ll say that again: Highway Robbery, best describes ticketmaster. I was attempting to buy tickets with the help of 3 other people, let me note. We were shoved into queue after we have checked into the “waiting room” way before start time. We get in and are told there are “2000+” infront of us. We sat there for 30 minutes with no movement and suddenly got in to pick tickets. I say that in a joking manner because buying tickets was IMPOSSIBLE at that time. We see tickets fading and coming back and we don’t even see that same tickets available for each of us when they do appear. We watched ticketmaster PRICE GOUGE THEIR OWN TICKETS. Due to high demand it’s okay to take tickets that were ~$60 and make them $3250?! What the actual…? Oh, and to make it even funnier: we all also tried buying tickets for different venues and guess what?! SAME STORY. Ticketmaster does NOT care about fans nor groups that they sell tickets for. They are greedy lowlifes who want to feed off of the desperation of fans. The groups and the fans deserve better. I have never wanted fans to band together and sue the pants off of someone more than I have today. Ticketmaster is being allowed to highjack money and tickets from fans for years and no one has done anything. I truly hope the people that work for ticketmaster can’t sleep at night..Version: 233.0

TOO MANY UPDATESSTOP with all the updates already!!! Every week....sometimes multiple times in the same week!!! Give me a break already or I’ll have no choice but to delete the app!!!.Version: 1.74.0

ApplepayStill no Apple Pay available as a payment method, other event ticket apps have ApplePay but for whatever reason you don’t provide. Plus, if you want add tickets to Apple's wallet you have to go to ticketmasters mobile website to add it to Apple wallet. So zero stars.Version: 1.48.0

Kicked from q once and the cart twiceI waited in the lobby for an hour before the presale, and it loaded into the que the first time. That was the only positive part of the experience. When the Que finally gets to the front of 2000+ I get an error Message and it reloaded back to the frickn beginning with 2000+ line again. I finally make it into the area to buy tickets it constantly errors out the tickets selections. The errors were hard to remove from the basket quickly, and I watched seats disappear as I struggled to clear my cart. I finally select tickets that don’t error out on the main screen, and then it errors out once I am in the basket after I select the payment method. I get terrified that this error will send me back to the end of the line again. After several buttons pushed I finally made back into the ticket selection. This happened again for the second time. The site had ten days from the announcement of the concert to prepare. They also had whatever time they had from when they got the contracts for this event to prepare as well..Version: 228.0

Ticketmaster SCAM PLEASE READTickets for any concert are all worth EXACTLY the same. But because of “popularity” ticket prices fluctuates. Ticketmaster likes to use this to advantage to scam more than what it’s worth on everyone buying tickets. The concert I was going to had seats ranging from $50-$300 nosebleeds to floor seats. But because tickets were not selling as quickly in a timely manner as TM has hoped. They dropped all seat prices to $20, equalizing nosebleeds, mid seats, and floor seats to “$20”. I already purchased two tickets days before for $50 ea. Not including tax and service fees. I’m paying $150 for crappy seats. When floor seats are now ONLY $20!!! I can’t even get the difference in money back because of their “agree to no refund” BS policy. Everyone going now gets the pay only $20 for ANY seats now. I paid 7x the price that people are getting for a fraction of what it was originally sold for. Ticketmaster monopolized and control ticket prices whenever they want and I think someone needs to stand up against this giant business because they are seizing money and making up “agreements” to trap everyone into paying their outrageous prices. I’ll be writing to the Better Business Bureau BBB and contacting my credit card to dispute this problem. Ticketmaster is trash 🗑.Version: 1.78.1

Ticket protector scamWhen I checked out the system asked me if a I wanted my tickets protected. It did not tell me that I would be billed an additional $8 per ticket for this service or even what the service was. The button was preselected and I did not even think twice about continuing with e purchase. I really feel like TicketMaster ripped me off. This is a real scam they have going. Beware of the Ticket Protection Scam on Ticket Master.Version: 1.36.0

FraudI ordered tickets from you and didn’t receive the tickets and my card is charged.Version: 233.0

Worst Experience EverPaid 1500 for two tickets for an NBA Finals game. Cannot login to TM to retrieve my tickets. Tried to call customer support but they are not taking calls. The automated message suggests a live chat. In order to chat you must select the tickets you want to chat about but the problem is that the tickets I want to chat about are not showing up in my account so I cannot chat with them. I tried to email them but got a response saying to wait 48-72 hrs for a response. They say if the event is happening tonight we suggest you use the chat feature but as mentioned above U can only use the chat feature if u can access your tickets. When I tried to call them, I used 6 different numbers I found. None of those numbers had a human on the other end. The message said to “try our chat feature”. As big a monopoly as this company is you would think you could talk to a real person——no, you cannot. It is best to buy directly from the event. TM charges about 15% thru fees. Just the most horrible service I have ever run across from such a well-known company..Version: 226.1

Lost good seats !!!Signed into the app to purchase Kraftwerk tickets early for Amex cardholders. My Amex card info was already in the system but when I went to purchase tickets only visa and MasterCard showed up in the drop down menu. Every time I entered the Amex info it would not accept it. I tried six times to enter visa info including address info only to have the page reset to blank fields. The timer would run out and I would have to go back in to the ticket page. I was already signed in since the night before and checked and saw my name in my account. I had to make an inquiry into my account which brought up a webpage asking me to sign in, which i then did. After this I re-entered the app to try to purchase tickets and found I lost out on the seats I originally wanted. Only seats available were on the next mezzanine up. Selected some seats and look....Amex is now in the credit card drop down !!! I am so upset I want to smash my iPad into the wall !! Ridiculous to have to sign in twice, especially without any instruction to do so. Poorly constructed app, terrible service !.Version: 1.79.0

They’re gonna steal your moneyBefore you’re gonna purchase anything from Ticketmaster, read my story FIRST. I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too..Version: 214.0

Terrible app and even worse customer serviceI made an account but my email was one letter off, so I cannot transfer my tickets to the proper account. I have sent multiple emails and have had no response yet, the phone line does nothing and gives an automated message saying they are busy and hang up on you. I spent over $400 for tickets and they disappeared from my account completely, less than a month prior to the show. It is an awful app and I will no longer be buying tickets from them..Version: 233.0

LinkWhy do you link your own app within the app?.Version: 233.0

Un peu de simplicité, SVP!Trop d’étapes. Courriel de rappel de mot de passe qui se fait attendre. Mauvaise expérience générale..Version: 1.36.0

Purchased tickets...NO SEATS upon arrival!Last night Valentines Day at the Bocelli concert there was no seats nor even a row for the “floor” tickets I had purchased from Ticketmaster. I was sold 2 floor tickets by Ticketmaster and these were part of a wedding proposal. They included VIP lounge. When we arrived to the venue there was no Row 19 and we were told we would have to sit off the floor in a corner seat and that they could not guarantee we would sit together. This led to a very difficult situation and the romantic experience for the night was ruined. We never did get our seats. This is highly unethical and something must be done. Amalie Arena should also take some responsibility in this as they were to set the seating. We saw that duplicate seating had been set up for lower numbered rows and ours eliminated. The show was oversold at our expense. We expect compensation as this was obviously not a mistake. You charge more for floor tickets and this is the service you give your clients. It was certainly not the Valentines evening linked to proposal that I envisioned. It will be interesting to see if Ticketmaster provides a refund for this debacle? Buyer beware when ordering floor tickets..Version: 1.78.1

Worst App ever!I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster..Version: 1.51.0

Poor response on email contactPoor response on email contact. Says 24-48 hours and I received no response..Version: 232.0

Generally good, not for parking or special services.Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts..Version: 1.72.0

TerribleGive me my refund.Version: 202.0

Kids pricingWhen putting in a promo code it automatically gives you the price for kids seats. Then charges you a $15.00 service fee per ticket..Version: 1.33.0

Great idea, but it doesn’t work.The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?.Version: 1.39.1

Not easy bookingWas quite complicated to reach the payment part.Version: 233.0

Do NOT use app for popular events!!Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE THE APP!! Let me explain what will happen to you using my own experience. One hour before the start of the sale, the app put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum the app will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use this app if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets..Version: 1.76.0

Getting my money backGlobal pandemic is here, not a big deal if a concert is cancelled. But I paid to see a concert live and if I don't get that then I want my money back.Version: 200.1

CorruptMassive fees, proven scalping and scamming of customers with no recourse on top of a complete unregulated monopoly of the system. Booo..Version: 1.48.0

App is Bad Website is Even WorseSo, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error. Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes. Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets. In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails..Version: 1.78.0

Sign in problemsTrying to sign in on my iPad and the app doesn’t bring up my keyboard to type. How am I suppose to sign in without the keyboard?????.Version: 233.0

Did not get my orderWe tried to order through the app which we have done many times. I accidentally input the incorrect expiration date for my debit card.... twice and it was declined twice. I get a call within moments from “Ticketmaster Help Line”. She “helped me” I put my information correctly and completed my order. The operator stated the rockers tickets would show in my app and I would get a confirmation email. We never for either. Tried to call the same number they are not taking any person to person calls. I went through all the channels to try and repost my issue - it kept telling me to reference my order in the app and click on chat. If the order never shows in your app how can you do that? So then I did the ole fill out the “complaint” form and they will contact me back. The respondents email states it could take up to 48 hours for them to make contact. Our event is in 4 hours ..... the money is still pending out of my account with no tickets and no way to contact anyone. I feel scammed HELP.Version: 222.0

Hot garbageYou are hot garbage..Version: 1.78.1

Terrible , faulty systemTime.Version: 1.78.1


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