Passport Parking App Positive ReviewsPassport Labs, Inc.

Passport Parking Positive Reviews

4.7
4.75089 star

Total 27 Positive Reviews

Passport Parking App User Positive Comments 2024

Passport Parking app received 27 positive comments and reviews by users. Can you share your positive thoughts about passport parking?

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Passport Parking for Positive User Reviews

Ios 16 search featureWhen searching “Parking” or “park” in the search box for the iphone files/apps/web search tool in the UI of the home screen, the Passport app does not show up at all. I have to specify by adding the term “app” or somehow else indicating to show all parking apps for this one to show up. Park mobile is the only parking app I have downloaded that shows as a “top hit” when using those search terms, park or parking. Just thought developers might want to know to add those keywords to whatever list of related words that the home screen search tool uses to generate results..Version: 9.2.3

App Stopped Working; Update: Fixed Next DayUpdate: The developer reached out here and Customer Service (CS) also responded to my query. CS was very friendly, but the email process is slow and did not give a quick result. This is a new day and the app seems to have reset, which may be thanks to efforts by CS - I can’t tell. I appreciate the sincere efforts to help. Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile. The app forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. In the end I kept my same PIN; I think this was just a way to obtain a new agreement to the terms and conditions. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction. The app is great when it works and usually works flawlessly. Rating updated to 4 stars to reflect this plus the friendly CS; one star off for this experience, the slow support process and the parking ticket consequences that may result. Original Review: This app has been a great convenience but today it suddenly required recertification and then refused to accept my PIN. I can’t reach my car so I will probably get a ticket. No response from Customer Service. This must be an update issue and hope it will be fixed ASAP..Version: 8.1.1

App freezes - doesn't workI followed other user’s instructions, deleted the app and reloaded after the version upgrade and it’s worked fine since. It’s a little clickie in the payment area and too easy to click the all-day default option, but otherwise a good app. Thanks for the fixes. ———————- This app worked once, just after I downloaded it the first time, but has not worked since. When I try to open it, it freezes and never opens. I've tried closing the app, rebooting my phone, deleting the app & re-downloading, but to no avail. It freezes as it's opening and has to be closed just to get it to go away. I always end up paying at the meter. I've had the same experience with the app dozens of times and am taking my complaints to the City of St Paul and recommending they switch to the app Minneapolis uses, Parkmobile, as it's much more reliable. I've success used Parkmobile hundreds of times with no issue..Version: 7.0.3

Convenient and Easy to UseUsing the Passport App is free, easy to set up and saves me from overestimating my parking time on the high side. Now, I can estimate the time I need to park on the low side, remotely monitor how much time I have left or add additional time, if required. It also saves me from having to maintain a supply of coin to feed the meter. I find it great to use..Version: 8.7.1

Works wellI realise that it is just a parking app and should be fairly hard to mess up, however have used others that don’t even do this simple task well. All the functions I’ve used seem to work smoothly and intuitively without an excessive amount of selections. The notifications and countdown timer are a good idea to. Simple but useful. Just what an app like this needs. I’m from uk and could download and use this in the US..Version: 7.0.3

No more hunting for coinsOnce it's set, so easy!.Version: 6.1.1

Much More Convenient Than the University’s Old SystemIt is much easier to pay with the Passport app than with the university’s old system. The app remembers the parking zone number, payment info, and the car’s make, model, and license plate. The only remaining info the driver has to enter is the time, and he can extend the time on the app without returning to the vehicle. With the old system, the driver had to remember the stall number from the car to the pay station, swipe, and enter stall number and time. He had to return to the vehicle to extend the time..Version: 8.0.35

Works great for cops and parkers! :-/See review by Korupted. Pros: better than fishing for quarters, plus it’s a nice stable app. No technical complaints. Cons: nice convenient way for the local constabulary to monitor parking and jump on the meter 1min after your time is up. Be aware that a lot of meters/spaces are also monitored remotely so they DO know that the car hasn’t moved from the spot—without so much as getting out of the meter maid mobile. Big brother monitoring of parking may be an overall civic good, but parkers should be aware that using this app means being rigorously on top of your meter time..Version: 7.0.3

So Convenient!Passport parking has been so convenient for 3 reasons. First one: when I’m running late, I can just park and pay as soon as I sit down in class or for work. Second: it’s been snowing in Denver and it’s nice that I don’t have to stand outside waiting at the pay station, especially if there is a line! Third: it’s safer for me. I get to school and work when it’s still dark out (6:30/7am) and nobody is around. I like that I don’t have to scramble for cash or for my card in the dark, alone. I do pay $0.30 more for using the app, but you really cannot put a price on convenience, warmth and safety! 😁.Version: 7.0.3

Payments not Working; UPDATEUPDATE: So i finally was told why my payments were working on the app and it was nothing on their end. I wish I was told sooner by other customer support agents why my payments were not going though. The app works fine for me, again. My payments aren’t working at all and haven’t worked for months. Every card i’ve tried hasn’t worked, although it charged ALL OF THEM. The app was working so well :((( I’ve contacted customer support so many times and they use the same copy and past answer instead of telling me saying their app doesn’t work..Version: 9.2.2

How this app can be improved• Change the session expiration sound to a more typical smartphone alert sound. We get it, it’s a parking app and the alert sounds like a car horn. It’s annoying. Even better, give us the ability to customize the alert sound to any of those available on our phones. • When the session expiration alert goes off (10-minutes before expiration) have both a Dismiss and a Snooze button. Sometimes we’re too busy when the first alert goes off to add time. It would be great to have a reminder occur at actual expiration, as well. • When the app knows that a parking area has a maximum time limit and that I’ve reached it, why still show me “Extend” button during my session – and at the end? It’s misleading. I think I can add more time but I can’t. Change that message “Max time reached” or something..Version: 7.0.3

Works okSeems to work so far, had an issue this morning with it not opening though..Version: 9.2.3

Room for ImprovementI do like the convenience but I feel that $.15 each time is too much..Version: 7.0.3

It takes the headache out of paid parkingNobody likes paying for parking but this app works great and it makes paying for parking very convenient. I love the idea that you can extend your time without having to go out to your car..Version: 8.7.7

Fantastic!!We were vacationing in Newport, Rhode Island, this week. I downloaded the app, followed the very simple instructions, slid the slider to how much time I wanted, added to it later after we got the time’s almost up alert, and then paid with Apple Pay. Couldn’t believe how simple and effective this app is. Well done..Version: 9.2.0

Goid so farI only used it once so far but it seemed to work. I only wish municipality’s could get on the same page. Alot of parking apps out there......Version: 8.0.35

Totally Recommend!This app is very handy for those who live/work in a city; especially one that has a strict parking policy. Being able to replenish your parking time from your mobile device changes the game, and gives you more control. Weather you are stuck at work, or on a date, or just want to sleep in an extra hour ( if that’s even possible for us busy folk) then this app is right for you. There is a small convenience fee for each transaction, however, this a small price to pay for the alternative of getting soaked in the rain. Happy parking..Version: 7.0.3

Extra chargesThe app is a great idea,the developers need to work out the bugs tho.i payed with the meter then downloaded the app,entered my card information then charged me twice.i wanted to give it another chance the following week and I wanted to pay for the spot for 4 hours, it only let me pay for 3 then I picked a new session to add hours and it charged me the max time,so I had two different sessions going on at the same time!! I wrote numerous text to the contact/help center and no response! So I had to cancel charges with my credit card company. The developer of this app needs to prevent getting double charges for the same parking spot....Version: 8.0.23

Great app!Simple to use.. actually works.. no fiddling for coins in the rain.. and did I mention really simple to use!!.Version: 7.0.3

Great appHappy to pay the convenience fee to avoid trying to find change. This is an excellent idea!.Version: 8.1.3

Latest UpdatesOverall the app has been convenient and presents no issues. I do have the following three comments: Like other users, it would be helpful if I could put in time against a meter spot at least 1/2 hour earlier then when meters start. For example, my gym opens at 7:30 am, yet meter starts at 8:00 am. I realize I can do it remotely, however it is not always convenient having to remember to pull phone out wherever I am at 8:00 am to put in time, location and payment. Secondly, I am not a huge fan of the intuitive upgrade? It seems more complicated and I preferred the simplicity of scrolling and picking the time needed. Lastly, Light Grey font on a White background is very hard to see when out in the daylight, especially on a sunny day. I have to shade the phone in order to see the screen; with the new update. Please provide better contrast in fonts and backgrounds. The version before this latest update was easier to read..Version: 8.0.23

New interfaceI love the Passport app, but much prefer the older interface, because using it for stays of more than a few hours (either when establishing a session or reviewing when the session expires) is not a simple matter. The new interface seems better suiting for parking in a city for a few hours than parking in a train station parking lot for several days or a week. I would prefer to select the number of days, not push a ruler until I get at a cost that corresponds to an estimated number of days. Is there an option to make the interface “less intuitive”?.Version: 8.0.23

Better way to pay ... sometimesFirst off, this is a big improvement over having to run out to the meter and deposit coins every time the meter times out...but this depends on your phone having a good signal, of course. This becomes a big issue when you have to park a long distance away from where you work and the meters time out every two hours. While it’s true that the app won’t allow you to add time the way you can when you deposit coins, it is easy to start a new session. The only drawback is that you will lose any time remaining on your current session if you start a new one before the old one expires; however, I suspect that is prefferable to paying a large fine if you try to wait and mis-time it. I really do hope that this app is expanded to include adding time to a session. With that one change I would give it a rating of five..Version: 8.0.32

Nice AppVery easy and fun to use..Version: 8.7.1

Great - convenient !Just what I needed - never any change !.Version: 7.0.0

Works perfectlySimple, fast, no problems, good reminders. Just what you expect.Version: 7.0.3

OK…But Don’t Pay For Short-Stay!A Parking App is great for obvious conveniences But… I quickly downloaded this one to use for what’ll be a regular quick stop for me, but never a long one, so I’m unlikely to use it again…unless I’m quarterless, and here’s why… - I only needed 15 minutes & 20 mins cost 25cents so I hit “select 20mins” & submit. Then juuusst as it was accepting the payment & closing the screen(too late to stop) I caught a quick glimpse of the 40cent transaction fee added along w/the 25cents for my 20 minutes! Boom…65cents for 20 minutes, lol. I saw no clearly visible mention of a 40c fee per transaction in the App’s description on the AppStore(I looked for any mention of prices), or I would’ve just popped in a quarter, lol - I have another App for Center City Philly, it has no trans fee so I wasn’t expecting one here - I wonder if it hits you for another 40cents if you add $ to the meter, or is it just a one-timer(?). If it’s the former you’re better off using up your quarters, if the latter then you’ll want to stay awhile to get your money’s worth!.Version: 8.7.7


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