FollowMyHealth® Negative Reviews

FollowMyHealth® App Complaints & User Negative Comments 2024

FollowMyHealth® app received 12 complaints, negative comments and reviews by users. Have you ever had a bad experience using FollowMyHealth®? Can you share your negative thoughts about followmyhealth®?

FollowMyHealth® for Negative User Reviews

✓ Major defectThis app is used by healthcare providers for video conferencing. While using it for this purpose, it auto-logs you out due to inactivity, which causes problems w the call. Sometimes you lose audio, or video, or the others lose it from you. For example, in my case I could still hear them but they couldn’t hear me. Most egregiously, the app does not allow you to return to the video screen after you log back in (because it auto-logged you out). You log back in and it sends you to the app menu. There’s no link to return to the call. You can minimize the app and the call appears in the upper banner bar like any other call on your phone. You click on the banner and it returns you to the app menu, NOT the call screen, and again there’s no link to return to the call. Meanwhile you can hear people, but they can see you but not hear you. You should NEVER be logged out while actively on a call, this is basic programming 101. So now you’ve wasted half your time w your provider, which you are paying for, troubleshooting this broken dis-functionality. This is grossly unacceptable. When the developers fix this problem I will change my 1 star review. And I looked for a menu option to not auto-sign out, and I can’t find one. I looked for a support number to call, there’s a menu option for that and it’s an empty screen. Unacceptable..TBone444444Version: 21.3.1

✓ Very Difficult to UseThis app has many issues. Very user unfriendly. First, your feedback mechanism in the app is broken. Second, the Lab Results pages are very difficult to use. I need to view a report showing the detail of all of the tests run on a given date of service in one easy to read view. The way its structured, I have to open each individual data point and I cannot see all of it at once. This is extremely difficult in diagnosing problems because in many cases, values across several different test points are important. Seeing them in a single view makes it much easier to spot problems. The lab provides a report that is usable. Why cant you provide that report? Third, if you are going to capture all of these single points of data, cant you show me trend information? I would like to see what the values were at multiple points in time. Again, I need reference points to help diagnose issues. Lastly, All Scripts needs to stop signing crappy contracts with crappy providers. There is no reason you should be delaying lab results. It is unethical to withhold data from a patient that you have, especially when the provider isnt monitoring it closely enough. They are busy, too busy. They have missed critical results before and since “you need to use the portal” to get information, this is the only way I can make sure my special needs child is safe without going to an ER or into the Hospital over routine labs. Dont let crappy providers tie my hands!.A-List TravellerVersion: 21.2.1

✓ Prescription that has refillsYes I’m have a big deal with CMC Pharmacy it would be a lot nicer the med you don’t need refill on automatically go to In house pharmacy instead of letting the nurse call them back in I’ve had trouble with this for the past 4 months while using the Dr Telecommunication programs though med when I ask for the pharmacy to fill should go to the pharmacy not back to my nurse if that the case just take refill meds completely off the app because it a big hassle and I’ve tried to speak with CMC pharmacy they are in need of hiring someone that know what there job dusty are and not hang up the phone before you ask for all your prescription to be refilled there not gonna be in business too much longer if that keep happening because I know if there doing it to me how many others are done the same way that reason this app received a 3 rating because the pharmacy and CMC is all connected the phone line is so rude I even called in my medicine that more ok the caller I spoke with stated they on have 2 more to fill and I’m covered ok that was at 9;00 am well 4:00pm the following day I was able to finely get my med on there rude behavior Hangup the phone before I’m done asking questions thank.Big Free WillVersion: 21.3

✓ Patient PortalI thoroughly enjoy having an accessible patient portal. But when I first established my account back in 2012 (or so) apparently I used one user ID w/password and then 2 years ago I was unable to access that account and signed in with a new user ID w/password. To add insult to injury, apparently when I was able to access the original account, I used thumb print recognition. Now to sign in I have to reject the thumb print sign in option to sign in manually. I called customer service and they are unable to merge my 2 accounts to give me a more complete medical history and they are also unable to disable the thumb print recognition. In addition to these issues, even though I only go to Northwell Health Urgent Care if needed, those visits do not show up in the patient portal so that part of my medical history is missing from my patient portal. And for some reason, results from my PCP who is also a Northwell physician do not show up in my patient portal....so more medical history information missing from my medical record..JustMebecausemynamewastakenVersion: 21.1.1

✓ Not very goodIf this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills..Charisma1372Version: 3.1.1

✓ Horrible appAt first glance this app appears to have everything you need, but sadly it’s lacking. 1. As long as you just want to read/check your health problems it seems to do the job, but reading your reports leaves something to be desired because you get one bit of information and have to piece the different screens together to get the whole picture. 2. If you want to send a message to your provider, you can forget that. My phone doesn’t have any compose button on the screen. 3. Until I return to my doctor, there is no way to contest the errors in my health history. No one in my family has ever had epilepsy, yet there it is in black and white. And that’s just one of two conditions that needs to be corrected. 4. It is very difficult to find a way to get help. That connection is on the screen before you sign in. 5. We went to the hospital to get help. The app indicates someone there can help you. Not at our hospital, everyone is clueless and no one would even admit they were supposed to know something but didn’t. On the plus side, I can sign in, unlike some others. Come on guys, fix the problems. You are supposed to be programmers! Doesn’t anyone do testing before you release a new version? Or do you need someone with more experience to fix the problems..SharonKNVersion: 23.1.1

✓ Updating My Review : No Communication With ProvidersThe message communications issue was on my providers end. They finally straightened that out and messages from me and from them are being communicated through the app. So the app is useful to me. However after visit summaries, especially after procedures done by my urologist are not shown in the app. I could find no tab or any way to access information for my latest appointments. Comparing this to the MyChart app which is full featured including such summaries, this is still lacking. Also, no way to request an appointment through the app. So this app needs further development to be as useful as MyChart. I will up my rating to 3 stars. Previous review : The urology practice that sees me uses this app and web site for their portal. All my information, appointments, lab results appear both on the app and web site. However several times now I have sent messages, which are shown in the sent box, to the doctor and never got any reply. Called this morning to the office for someone to check and they could find no messages..PappasbikeVersion: 23.4

✓ Constantly crashes, worthless customer supportWhen I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too? Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!.Bugaboo06Version: 3.3

✓ Semi-informative but no actual communicationIt is nice to have an app that has my latest health information from my doctors. However, the Messaging feature is useless. I have tried multiple times to contact different providers through the app, but I get no response. And the app’s customer service is non-existent (as several other reviewers have noted). Although there is a “Support” section to the app, if you try to “Contact Support”, it just takes you to a website with FAQs. There is no email address, contact form, or phone number included anywhere. It’s very frustrating because I’m currently pregnant during the COVID-19 pandemic and it’s incredibly difficult to get a hold of my doctors over the phone. It would be great if I could use the app as intended: to ask quick questions and get answers rather than being on hold on the phone for hours and hoping for a response from a physician in a few days. With this app, I can’t send messages, but they don’t seem to ever actually be received by the doctors..AppleBrandyVersion: 20.3

✓ WORST APP EVER!!Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!! ***********UPDATE************** Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times..Oldboy1980Version: 3.4.1

✓ Breaks Bluetooth After Connecting with Cellular DataI’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful)..BullRun4MeVersion: 3.6

✓ Intrusive, and doesn’t workAfter I signed up, and entered all my personal information, I went about a month before needing to log in again. By then, I had forgotten my password. I toggled through all my usual passwords, and variations of them. Finally I clicked the “forgot password” option. It sent me an email to reset my password. I followed the instructions and reset my password. When I tried to log in with my new password, I got an error message, stating there was a problem logging in. So I sent a message through the app to customer support. When I sent it, the app said they had sent me an email to confirm receipt of my message, and they would get back to me. I never got the email. I checked my junk folder. I checked the screenshot I took of the message I had sent, and confirmed that I gave them my correct email address. Today I sent them another message through the app. Again I got the message that they had sent me an email. Again, no email. They have all of my most personal health information, but I don’t. I learned a costly lesson this time..Bykr BaybVersion: 3.2

FollowMyHealth® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FollowMyHealth®.