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Alibaba.com B2B Trade App App Complaints & User Negative Comments 2024
Alibaba.com B2B Trade App app received 139 complaints, negative comments and reviews by users. Have you ever had a bad experience using Alibaba.com B2B Trade App? Can you share your negative thoughts about alibaba.com b2b trade app?
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Alibaba.com B2B Trade App for Negative User Reviews
✓ Alibaba needs improvementGreat items but this site needs to sort out payment section as they only accept western union money transfer etc which is not safe i would surgest allowing PayPal and bank payment to pay to sellers when buying items otherwise i would be buying loads of items hope this site can improve on security etc then maybe i would buy from here then dhgate and wish etc.Version: 6.24.0
✓ Super unhelpfulI’ve been attempting to get packaging sent to the uk. I’ve wasted a week trying to tease a quote out of a company only to find out that they really can’t be bothered. As a small business owner, during a pandemic, this is time I could’ve better spent. I’m trying again with another company, but I’m getting the feeling that this platform just isn’t ready for the international market - or they really need to get their customer service skills checked.Version: 7.29.0
✓ UnprofessionalI’ve been scammed on here and reported it but they favored the other side. I never received anything and I even have the order saying never been delivered yet. Another problem from a different transaction was they had on there a guaranteed delivery date but the order came in over a month after. I even took a screenshot of the guaranteed date and it shows the actual date I received it. This was for a customer which needed the items by a certain date for a bridal shower. I lost that business now for good and they will definitely not recommend any new customers to me. If anything they will most likely hurt my business if anyone tried going to me they probably will tell them what happened and I will lose a potential customer. This is very unprofessional. I’m asking for my refund for the items which I believe is fair. They denied my claim. Alibaba is not a good reliable reasonable business. I hope someone actually starts getting on this before this happens to other people. Good Luck, To future Alibaba customers.Version: 8.9.2
✓ Too many bugsSo many issues using the app. If I send an edited image for e.g send an image to a supplier with correct measurements, alibaba somehow converts my edited image to the original. It tells you an update is available, you click the update only to be directed to the AppStore. Alibaba is a great platform but the app is incredibly annoying and has too many issues that are easily fixable..Version: 8.26.0
✓ Scammers and gangstersI bought an amount of powder for medicinal use, and when I received the substance it was fake and it caused harm to me, and when I asked the seller to return the substance, he did not accept and the customer service center intervened and asked me to analyze the material, but the analysis costs more than the price of the substance five times, in the end the seller threatened me that he owns My address and name will be published on the Internet and cause trouble for me and threaten me, and when I showed these documents to the site in the report !! They didn't pay any attention and nothing happened !!! On this site, if you are not Chinese, they will never listen to you. This is what the seller said insulted me and told me: So that you know who China is !!! The seller threatened me that he would send me his men to my home address registered in the shipment. For your family safety I advise you not to put your real address on this website that protects these gangs..Version: 7.19.0
✓ Buyers beware!While some suppliers are great, others are terrible. And while alibaba offers trade assurance, just note they side with the suppliers more often than not. We received board shorts that were wrongly sized. We supplied evidence to alibaba. Alibaba still claimed the supplier was right. Unsure if it’s the language barrier or what, but don’t rely on trade assurance for a guarantee you won’t be ripped off. Extremely disappointed in alibaba..Version: 7.35.0
✓ It ate up all my mobile data (GB) in minutesI don’t know what’s wrong with this app but it used up $40 NZD worth of data in just minutes and I wasn’t even on the app…!! Thought it was a bug in my phone but as soon as I deleted the app it fixed so I’m never using mobile data for this app. Awful.Version: 8.13.10
✓ It’s good but the suppliers are greedy and infuriating!I’ve been using this app for many years, and the manufacturers/suppliers are infuriating most of the time. When you get in touch with a supplier the price is always higher than their advertising states/quotes, like double! When you ask why it’s higher they always have an excuse or just don’t respond, then you need to sort the shipping yourself so the costs just keep climbing. It’s very poor from the manufacturer’s, they should stick to what their adds say. They ruin what’s actually a very important application for the world. If this happened on eBay it would be a different story. I wish instead of negotiations you could just buy similar to eBay, but a sample at a click of a button etc. More work required from the developer I think..Version: 7.6.0
✓ Frustrating to navigate.This app is frustrating to use….. it freezes and does not give you the option to reply mails from your sellers through your normal mailbox and then it’s the same trying to reply through the app. Trying to chat with an agent, doesn’t happen nor is the help centre any help. What good is it if I can’t correspond with sellers I have made enquiries to via alibaba? It seems pointless getting the app..Version: 7.46.0
✓ Convenient MalfunctionsI like Alibaba a lot, however it needs to be brought up how the app malfunctions in chat and after-order services. There is no legitimate reason for it to crash or a seller claims not being able to do something simple like reporting a tracking number. With a large order showing ‘successfully delivered’ in a different US state- I’d never know if I was getting scammed by the supplier. The dismissiveness about resolving was riding the clock. Like most carriers, UPS has its quirks but is great with reporting a shipment’s location. The screenshot I was sent did not match with UPS global nor domestic and I am a customer. It had not made it to the carrier at all while the seller listed a USPS Express shipment (5-7 days) to Alibaba. It’s been 60+ days, still waiting for a complete shipment but if I respond in mobile it resets. I should not have to pay full price and was probably overcharged for shipping. I was glad to get Alibaba to step in with their Trade assurance policy. If there is a post-order concern, I’ve noticed the app freezes & crashes a lot. It also resets requests. Alibaba runs paying Buyers away with this App. I trust the service but I’d expect functions to be way better than eBay’s App to disappointment. I really hope there’s improvements to come, but desktop mode is better..Version: 8.6.0
✓ It worked… so they changed it (as every developer seems to do!)The app on an iPad seems to “force” portrait mode even when the iPad is in landscape mode. It didn’t do this before, and makes using the app pointless as my keyboard/case isn’t suitable in portrait mode. I couldn’t get it to revert to landscape. As soon as I kick the app out of memory, the system reverts to landscape… which means they forced the portrait mode instead of presenting in whatever mode the user is working with? Also, the app doesn’t work very well in general. Deleting it..Version: 8.10.0
✓ Poor quality and full of scam productsAnother Chinese app providing terrible quality items & basically scamming people. You can trust Nothing, a typical Chinese app trying to lie & cheat. Nothing is what it seems. 🔴WARNING: don’t buy any Chinese products, they are all terrible and not worth it, don’t waste your money, especially don’t buy any food or herbal medicines, they full of toxins & poison..Version: 7.63.2
✓ Why?You should not have to download the app. You literally cannot use the website on your phone without downloading it. For a company this size, a trivial error like this is completely unacceptable. Whoever developed this, Shame to you and your family.Version: 8.33.0
✓ Kerry O’RourkeIt’s not very user friendly, I’m trying to order some items and the trade portal is hard to work out, I can’t even get off the first step in the payment process Kerry.Version: 6.21.0
✓ Not a good set upCan’t remove any items in the order liss.Version: 7.8.1
✓ AppPrivacy issue. No choices for buyer. So can’t answer seller..Version: 7.58.1
✓ Unprofessional, cheap quality, high pricesTheir prices are twice higher than the U.S. I downloaded the app try to get some products from them and save a little money because they deliver from China and China’s products are cheaper than the U.S.,but the prices shows on the app of each items is incorrect if you tryna buy something they told you a different price not the one it shows in the app. I was tryna order a coffee table and the price was $599 after I try to chat one of their agent she told me the price is $900 and I said like what it saying $599 in the app. She was really rude she didn’t even answer me, I try to text her again to make sure the price but I couldn’t send her message because she blocked me. Once again things that comes from China are 10 times cheaper than the Unites States. I know because I been there. But on this app they are twice expensive than the U.S....Version: 7.17.0
✓ Bad product support and supported by alibaba under rule 11Of the read agreement with the bison company on spare parts and ruling My advise to any one is never to buy from this company via ; alibaba as they are both in bed with each other on sales and DO NOT CARE about after sales in any ways they will never replace a broken part even on a brand new jet boat like mine the gear stick and cable snapped straight away Cheapo Chinese junk huh Really upset over it so my next move is to contact the Chinese embassy and complain to them about both your companies to you will lose lots of business when I print this all over the world sites every where Do not buy from HISON they will never sell you a spare part they have not only told me that but put it in writing to me along with it Grrrrrrr.Version: 6.17.0
✓ Alibaba as a toolThis software is terrible, just because you browse a product does not mean you want that product. The photos are terrible, the descriptions are terrible, but this is not the fault of the software , it is the fault of the users. There is no easy way to browse your product of interest without having to go through 100’s of listings which are not relevant to you. Needs structure.Version: 6.20.0
✓ False AdvertisementsI have been trying to order a miner from the many advertised miners and prices the advertisements show and not one single vendor has been able to offer what their advertisement states. I have been given so many excuses why, yet I continue to receive emails with new crypto miners in stock and go through the whole order process time and time again and get the exact same results. It doesn’t matter which vendor for I have tried over a dozen. My question to every single one of them is if they do not have the miner in stock or at the advertised price, why do you all continue to advertise that you do. False advertisement and lies. I was even given one answer stating “we are like Bitcoin, price changes daily”. Wow!.Version: 7.31.2
✓ Half and halfI use a Windows 10 PC, an iPad or iPhone for Alibaba. Messages are easier when using the App because it simplifies what is shown on the screen. But most importantly, you can copy/paste alpha and numeric info on the app. For example, if you want to send a similar message to multiple suppliers, I cant copy and paste the content to a new message on my PC. When searching products I find the PC is easier. For example, when you finish looking at a product listed with all suppliers on iOS and click back on the page, it takes you to the top of the main page. This is extremely frustrating if you have scrolled down hundreds of items, as you then need to scroll down again to try and find the previous product you were looking out. The PC takes you back to where you were..Version: 6.21.0
✓ TrashPictures take a whole day to load.....Version: 7.12.1
✓ Doesn’t allow me to delete accountI’ve been trying delete my account because the site and app are so slow yet I can’t find anything in the settings to delete my account. I’ve tried the help center and tried reporting an issue but it doesn’t load..Version: 7.43.0
✓ Vague Info on International Shipping Options for US CustomerNeed more transparent info on customer options for International Shipping options especially for US customers since we put preference on speed of delivery with associated costs over free shipping. Please add a feature in the app that does exactly that. Please also allow customers the option to choose Intl shipping during the ordering process and update the cost of the product + shipping and getting total cost reflect that. Also on every phase of the order once a product is paid, the magnitude of efficient customer support should be enabled between buyer and seller to ensure buyer is not left in the dark making them think alibaba or seller simply walked away with buyer’s money..Version: 6.8.0
✓ Awkward siteSite is not userfriendly.Version: 7.60.0
✓ Needs an update especially on mobile.I would receive massages from seller but then I go into my messages I can’t see or find them. Even when I refresh the page and try to reinstall it. It’s just useless in that manner. I have been using it for some years but it’s time to upgrade..Version: 7.25.1
✓ Very disappointedI have purchased from Alibaba many times however recently one of the sellers that I was dealing with sent my package by sea when I asked and paid for it to be sent by airplane! Now the Alibaba dispute agent is siding with the seller and refusing to refund my money! They’ve been holding my money for weeks and this should have. Only been a 2 week process! My biggest issue is that when I ask for a manager, supervisor or superior I’m always told that there isn’t one. They say that you’re covered by trade assurance but really it’s all up I the dispute agent that you get and it ends with them. There’s no going further! As soon as my dispute is over I’m deleting alibaba and telling everyone who will listen about how unprofessional and unfair they are! If possible, find sellers on Alibaba and deal with them off of the Alibaba platform! It makes no sense to pay the extra fees because if anything happens they won’t have your back anyway!.Version: 7.23.0
✓ Scam / Poor Customer ServiceIf you don’t wanna stress yourself, stay away from this app. I’ve made multiple purchases from this app and so far no issues aside from damages until I got rip off by one company. I opened a dispute hoping for a refund since (1) I received the items late, (2) Products didn’t meet the standard including quality and size and (3) False advertisement/Scam. It was my third order that’s why I’m so confident to order from them again. The dispute team asked me to upload evidence which I did and I explained everything and that my issue is my customers doesn’t wanna buy the products. It took so long because they kept asking for evidence. I ended up wasting my time explaining my side. I appreciate the help but It’s so frustrating!!! I think they have the side of their sellers and doesn’t care about their customers. To sum it up, Alibaba offered a $70 refund which is not even 25% of what I’ve paid. So for future buyers, just a heads up, don’t be fooled with the cheap price and pictures only. Too many cool items but not what’s stated in the description at all once you received the products..Version: 8.38.3
✓ Too many junk notificationsThis app is nice. However, the app has too many junk notifications that cannot be turned off in the settings panel of the app. So you can either turn off all notifications and potentially miss an important message from a contact, or you have to constantly sift through and mark junk notifications as read to clear them. You can also assume all notifications are junk, which gives a bad impression of foreign suppliers that are trying their best to be professional and establish business relationships. It appears the app developers keep adding new features or feeds that do not have a corresponding control switch in the settings panel. Long story short this app could do a better job of helping all clients separate the wheat from the chaff. Other than that, a good resource and tool..Version: 7.25.1
✓ The worstI loose almos 1,000 buying hair from 2 differents manufacturers ans both was the same. They said they offer a best top quality hair and it’s not true ! The hair seems fine ans smell good when you received but as soon as you try on actually a head get bad not even a couple months I’m talking about less than a week! I think the customer service get preference for the supplies! I send evidence for the bad quality hair and they just ignora that boths time ! The supplies have a very bad idea of if you try the hair you cannot return it ! But I believe when you try the hair is when you know for sure the quality of the hair in a package everything seems fine and great quality ! I don’t recommend this! Is a waits of energy, money and it’s very stressful!.Version: 7.50.0
✓ Generally works as expected …My only significant complaint is that the app does not support rotation so I cannot keep my iPad in its keyboard stand while using the app. This may seem minor but using the onscreen keyboard is a real step down from the physical keyboard..Version: 8.37.0
✓ It's never easy to useSeriously I've used this app a bit but it's a terrible design. After trying to communicate with one provider across 5 months, the app deleted ALL our chats. So I lost the contact and everything I had worked towards. I had to start over again. It's also extremely misleading. Even when you don't want other offers after writing to one person with one enquiry, within 24 hrs or less you get inundated with additional enquiries and this is AFTER you click the button that says NO you don't want these extra enquiries. It's constantly got hundreds of things sent to you that you can't control or turn off. I DREAD every time I need to use this app. But when you eventually find the right supplier, give them your email address. This way when the app deletes your contacts AND it WILL, you haven't lost your supplier. It's a HUGE disappointment for such a big company..Version: 5.0.0
✓ Trade assuranceIt seems good initially. I bought stuffs from china throgh alibaba with their trade assurance. Non of product i received as per photo or what they written. I bought throgh trade assurance soni was thinking i can get refund. Seller rejected to give refund and alibaba asking me to proove it through third party inspection which is here worth 200$ to 1000$. I bought just sample worth 50 to 98$ value! Is this the solution? From china this is common supplier shows you nice photos of item and u will get worst one. The app is good for seeing and searching stuffs. Another problem with this app is there is no personal customer service which is so annoying when u really required someone..Version: 6.8.2
✓ A step back in timeIts just too hard to deal with! Bad communication They will sell you everything that you dont want ! I have spent a week, just to get one thing ! And wasted days on companies with misguided intentions ! Theres the real view and then theres their view ! Buy with extreme caution, get all pics and details in pictures! Then there is the constant stream of counterfeit products offered , dont worry you dont have to ask you just get spammed every day. The app is not a good interface to navigate and the message/email part is unmanageable. Makes it slow and confusing to use..Version: 7.48.0
✓ Trade assurance/RefundaTrade assurance is a joke and dispute resolution is always looked into favouring the seller. If you apply for a a refund, you never get it even after showing sufficient proofs. It’s always in the favour of the buyer. I was actually scammed on Alibaba and when I told the seller that I would raise a dispute and apply for a refund, she boldly responded to me that raising a dispute won’t have any effect on her and truly when I did,I didn’t get any refund. The case was closed by the dispute agent..Version: 8.39.3
✓ Needs some more updatesPlease optimize this app for iPad Pro!.Version: 6.12.0
✓ Worst platform - on the verge of committing suicide because my everything got stolenI am on the edge to kill myself because my everything got stolen by a company called Shenzhen Zhongbangda International and ALIBABA did nothing. I am in debt and don’t have any option left. Don’t trust this company. There are fraudsters on their website. They don’t care about customers. They only care about the chinese (sellers, freight companies).Version: 7.42.0
✓ Pretty poor, just like the websiteSome of the messages mysteriously remain in “inquiries”, others in “messages”, and it isn’t possible to move them. The chat does not update automatically. I need to leave the conversation, swipe down to update the inbox, then return to the conversation. I don’t seem to be able to disable on-app notifications for “promotions and events” (it’s disabled in notifications yet I still get the annoying ‘1 message’ symbol only to find out it isn’t a message, it’s promotions and events, which I don’t care about at all). The interface is dated, images sent through do not always display, the English is not always great, basically a pretty poor app for something that’s meant to support international trade..Version: 6.17.0
✓ Foot throttleVery easy. Thanks.Version: 5.2.0
✓ Complicated for nothingSuppliers email you consistently without you even signing up to receive such mail. They just email you weekly product newsletters it’s too much and you can’t even unsubscribe! They bug you to upload info to seem more appealing to suppliers but now you can’t take that info down, can’t remove my photo at all. No option to. Never remembers your currency it’s automatically in dollars even if you change it in settings it changes back to dollar. Too many problem for such a big money machine company.Version: 7.44.0
✓ Somewhat crippledThe app is somewhat crippled, in that the developers buried some features. For example, finding your favorites is not easy. Sometimes features on the app seem to be absent. The website is better, although both the website and the app seriously overlook certain things. For example: 1. You should be able to sort your favorites list by vendor, price, date, name, manually etc. Just like any other search. 2. On their messenger, and they have a little pop-up field where you can type in your reply. Unfortunately you cannot see the entire string. So if you have to refer back to previous messages while you were typing, you cannot do this. It’s very inconvenient. 3. I try to sort vendors using a folder for each vendor, but not all the named vendor folders appear, only the first two ! 4. I cannot easily load a cart to ask vendors for a quote on a range of items they are offering. Alibaba’s method is very convoluted; definitely unfriendly to the buyer. I cannot imagine the complexity of writing an app such as this one. Although I sympathize, Alibaba is nowhere near as easy for the buyer as eBay’s website and app..Version: 6.11.0
✓ Message editing has been very difficultI find this app still a bit cumbersome. To write a message is ok until you see a mistake and have to edit it. It takes forever to get the cursor in the correct place and the letters are out by a couple of spaces when retyping so you have to move the cursor again to remove spaces etc. It’s so frustrating that I now write my messages first in ‘notes’ on my phone and cut and paste into this app. Or easier is we use whatsapp or email. I’d prefer to keep all correspondence here on the Alibaba app though as would be good for if there was any issues between the manufacture and myself that Alibaba need to read. Unfortunately in the meantime I have to use the other methods. Please fix this issue. I’ll comeback here and update my review out of curtesy when it’s fixed. Thank you..Version: 7.26.0
✓ Confusing platformThe platform is not very user friendly. Messaging multiple suppliers is confusing because the message sent isn’t linked to a particular listing so you don’t know what you were talking to who about. I’m not a business so have had limited experience with this app..Version: 8.17.0
✓ Agree this is notA straightforward site. I don’t even believe there is any insurance if you ever should get ripped off by some of these so-called sellers. I got so confuse using this site . You get contacted by a bunch of people claiming to be sellers and wanting your telephone what’s app number. One even told me she was on her way to work when I tried to place a order. Like what I though this was her business. This site need to be more straightforward. And organised..Version: 6.14.0
✓ Greg ShalfoonGreat viewing.Version: 6.13.0
✓ App view is too bigThe whole page is enlarged in the APP when using Alibaba. On a normal internet browser, the viewing is a lot better..Version: 8.1.0
✓ A dealer on that platform don’t whant to refund me 12200$ For a car I did paid But he never send meAlibaba don’t help me even after 3 mounts I’m about to get a lawyers and sued Alibaba.Version: 8.37.0
✓ FrustratingCannot reply without tech problems. Screens incomplete.Version: 6.11.0
✓ Scaffoding gearWe ordered 40k worth of scaffolding gear from this app’s supplier and they never resolved any issue, very unprofessional, DO NOT ORDER anything from Alibaba it's a RIPOFF, with No TRADE ASSURANCE ITS ALL FAKE.Version: 8.8.2
✓ So ridiculesThe item cost me $11.99 and the shipping is $111.99 it means the item is $100.00 the shipping is $11.99 they play game well..Version: 8.34.0
✓ Poor user interfaceVery difficult to navigate compared to the website, everything is huge and blown up on ipad and phone, not intuitive to navigate to offer to pages. App is clunky and could do with a huge overhaul. There is a big focus on pictures which is very distracting from the required information needed. Also the auto play videos its like each item searched for is a full website on its own (sounds like a good thing but it is not).Version: 7.60.0
✓ I was scammedSuper long story made short i ordered some card pullers from a 4.5 star seller i paid to have it here within 2 weeks got it after 2 months and didnt not receive what i paid for it was someone else’s order, The seller harrassed me for for WEEKS to send the other person their order but never wanted to send me mine, finally after being woken up various times at midnight by phone calls from the seller and being called names i sent the other person their package the next day paid for shipping and was told i would get reimbursed the shipping cost and still waiting to either get my refund, my order and what i spent on shipping. I talked to customer service a week ago and i am yet to hear back with a resolution. I got Scammed $60.Version: 7.46.1
✓ TerribleNo information on the ads. No way to know what your getting. Nothing in North America. Bad experience all together..Version: 6.7.0
✓ Great but…I love the variety and the price is great for my business but…your website and app are awful. I can’t do a search or check out a specific suppliers categories with put the app freaking out and closing or going to a white page. The website either won’t load or when I touch on an item and it redirects me back to the app it goes to the home page and not the item I wanted to look at. It makes it very difficult to buy from a supplier. Wish the suppliers would all have the option to just add items to the cart. Contacting a supplier when I just want to buy makes me go to a different supplier that is ready to take my money..Version: 8.24.0
✓ Dishonest business practicesBeware - poor quality product and trade assurance won’t be backed up. There are no guarantees about quality or honesty. Trade assurance will always support the seller not the buyer. Invoicing descriptions are very vague and poor - often a description will contain a minor error which could easily be overlooked but product will arrive with error and because you accepted description you have no recourse. Check everything twice before accepting a shipment and then check it twice again in “every” detail. Keep records of what you are ordering and tell them in detail what you are expecting. Once the “trade guarantee” expires you have “no” records. Make sure sellers don’t close order before you have inspected goods -“very carefully”. And count “everything” twice. If you have paid to make a tool or mold make sure you get that too. Otherwise they will loose it and you will have to pay again without recourse..Version: 7.60.0
✓ 50/50Sometimes you win sometimes they will get you for all your money. I had better product service with the unverified sellers than trusting alibaba trade assurance. Literally a scam, what the seller says goes. There are so many people using this app they don’t care about true customer service. Once I order 4 things and one item was completely wrong. I asked to return it for a refund and they only granted me 5% of my money because they didn’t want to pay shipping for return and alibaba wouldn’t make them refund the item. I purchased a pricier item, waited 4 months for my product, and still haven’t received it or a refund. There is no guarantees only use this site if your willing to gamble with your money.Version: 7.49.0
✓ Needs improvementIt’s not straight forward, You can’t just place an order like on eBay. You have to wait for the supplier to reply and they rarely do, and the few that do reply want to do transactions off the site via WhatsApp stating “it’s quicker” but I refuse to exchange my bank details to strangers via WhatsApp for any reason. Also the prices they advertise on the site is not what they are charging it’s actually 3x the amount. Plus they set a minimum order but when you try to order the suppliers send refusal messages stating a much higher minimum order. Overall not impressed..Version: 6.8.2
✓ More Bad than good vendorsGood seller is Shantou City Jinhaian Craft & Toy Factory. They were the 1st store I had brought from. I had brought 8 small handbags and shipping was only about $20 bucks, and it took less than a month for me to receive them. I wish they had more stuff for sale. But after then all the other vendors I tried were terrible. Some no longer had the dresses in stock but still have them for sale, for stock poly mailers (not custom mailers) MANY vendors (Yes I do mean more than 3 vendors is doing this) min order of 500 then when I start the order they would respond back saying the min is 5000. And the shipping is crazy expensive. Maybe it’s a better site for huge or big business owners. But if you’re a tiny or small business then I wouldn’t recommend. You’ll give yourself a headache dealing with them..Version: 7.13.1
✓ Good & BadThere are great people on there to do business with. But it’s difficult to tell who is telling the truth. I’ve had some make claims that were not in the sales agreement. So if it’s not in the sales agreement you have ZERO recourse through Alibaba sales protections. For instance one company claimed the merchandise was ready to ship, just needed to put labels on the boxes. It was time sensitive so I paid them not realizing the sales order gave them 90 days to ship the product. Turns out they were short on supplies to complete the order. By the time it shipped I thought they were not going to. They claimed I needed to call customs but the shipper did not call. By the time I called upon their insistence, I find out it was returned to the shipper in China. They got my money and the product. Alibaba did ziltch because is was in their sales contract. It didn’t matter that they lied to me which I proved by supplying the text threads. That didn’t matter. So BUYER BEWARE !!!.Version: 7.63.0
✓ HorriblePlease find a new app to find what you need for your business. The disgusting behaviour and rudeness is the # concern. Live chat does nothing about the troubles. We are truly upset Hewson Business Reviews.Version: 5.0.0
✓ I wish I could get rid of itIt’s so annoying. NOTHING is true on it. The prices, the freight, the delivery. Complete bunkum. They bombard you with really annoying junk and they won’t take no for answer. PLEASE GO AWAY. Leave me alone. I’m not interested. The worst business experience for thirty years was when I recently placed an order. Shocking quality. Ridiculously convoluted communication. Lies lies more lies different lies and other lies. Who on earth would knowingly choose to do business that way? I have a small business which has done hundreds of international transactions over the years in many countries including China and Hong Kong and Thailand. This was an unbearable experience. The whole thing, not just the supplier was awful. It was like getting stuck in a tourist trap. It was like sitting next to someone really horrible on a plane. It was nearly as bad as a rug shop in Morocco! Find an agent and pay extra. Oh actually I did offer to pay extra for better quality. Ha! Please release me. Let me go..Version: 7.41.1
✓ Elle n’est pas confiable,Tu ne seras pas remboursé.Version: 8.34.0
✓ Complex afI’ve used eBay, amazon and Kijiji to shop with ease. Alibaba is not impossible, but it’s definitely not easy to use. The interface is clunky. Why is scrolling down also sideways? Should I assume postage is free or expensive? You need a crash course before using it. Every time I shop here I come to the conclusion the items are the same price as eBay, so I switch to eBay because it’s easier..Version: 6.14.0
✓ Don’t use AlibabaIf you want to risk buying on Alibaba then go for it. Don’t expect to be able to easily file a complaint if you get ripped off. Alibaba make it almost impossible for you to not only find how to file a complaint but the process on the app or their website is difficult and won’t let you proceed due to deliberate rules to stop you being able to submit your complaint like not being able to use a comma in a word like won’t (you should only write would not) Upload a file and it will tell you you must upload a file still, try again and it says you can’t upload two files. Constant road blocks to tire you from submitting a complaint that IS NOT operator error. Super frustrating. It’s obvious they are happy to make money but don’t want to know about it when you have an issue. Price ranges listed from most suppliers are often not what they will give you in reality so don’t be fooled. You can negotiate if you can be bothered with the back and forth but be prepared to buy lots of qtys. Good luck all around is all I can say..Version: 7.21.1
✓ Trade assurance is scamAlibaba is Trade Assurance helps only suppliers. In my experience I have got extremely poor quality products after promised for high quality products. When I applied for refund and provided alibaba many proofs of cheapest quality where supplier just said he doesn't agreed to buyer resolution and in the end alibaba take side with supplier and did not issued me any refund. They are taking supplier side always. Never buy from alibaba worst experience ever. I have wasted huge amount and learned it hard way please do not make same mistake..Version: 8.35.0
✓ ScamAlibaba is full of scam.Version: 8.35.0
✓ No networkI just get so frustrated that the app doesn’t work when the network connection isn’t perfect. Every other app will work in the same conditions except this one in..Version: 6.15.2
✓ Watch for Suppliers!Overall pretty good app. Shipping from anywhere takes entirely too long though but that’s a given. Unfortunately I had an EXTREMELY bad experience with this supplier <Shenzhen Pan-China Industry Co., Ltd.> because I left them a 1 star review. It was a very confusing transaction because I THOUGHT I was to be receiving 3 different products due to the order presenting 3 different pictures with 3 different descriptions (1 being a ‘gift’). I left a review THEN asked for a refund. They refused a refund, frustrated I was fine with the sample box & not receiving a refund, I agreed okay thru the Alibaba app; with that being said I stopped speaking to Amy Zhang because there was nothing else to discuss. However I am unsatisfied with the product (INSIDE DAMAGE AND LOOKED NOTHING LIKE EITHER 3 pictures) AND how Amy Zhang spoke to me. BECAUSE of MY REVIEW & MY EXPERIENCE with them/her, 2 weeks after the matter Amy Zhang felt the need to email my personal email accusing me of being a liar, of wanting free samples AND threatening to “shame my name” all over social medias if I did not change my review. Well, nothing has been resolved. I want Amy Zhang to stop harassing me about description boxes, I told her it was confusing and I already said okay!!!.Version: 8.10.0
✓ OrdersWhy does all the orders disappear after 60 days? This isn’t fair by the buyers who place large orders from many sellers as there’s no way to track the shipment & seller gets paid & if the parcels are lost buyer cannot even trace a tracking number! It’s not easy to search past orders or messages as whey dissapear after a while that’s disappointing especially for resellers who require to repurchase.Version: 6.13.0
✓ Promotion Notifications not separate from ChatLove that I have access to Alibaba via an app. But promotion notifications are shown as messenger notifications, and cannot be separated or turned off separately. It’s utterly frustrating and forced me to turn off all notifications and instead checking weekly and missing chats within the week, for sanity’s sake. Please fix this.Version: 7.48.0
✓ Too many scammers!!!! Beware!!!!My husband spent hours trying to find a “supplier” and finally found a company that had “good” reviews on the site (which must be lies and planted there by the company!) He placed an order for an item that cost $1,185usd and the listing offered shipping for $380usd. He paid in full and the next day, received a message from the “supplier” stating that the shipping was incorrect and he needed to send $3,000usd more for shipping or apply for a refund! The item he ordered was only $2,500usd locally! He then applied for a refund from alibaba only to find out that they wouldn’t refund the processing fees or taxes! He was going to have to accept a $200usd loss!!! The only thing that saved him was the fact that he used PayPal to pay initially and he sent screenshots of what was going on to PayPal and they ruled in his favor and gave him a full refund… just want to let everyone know of the risk you take when messing with an app that literally allows anyone in China to offer anything they want to get your money and then keep money when you ask for a refund so they’re making money on the people getting scammed as well!!!.Version: 7.59.0
✓ GoodluckHi. It’s not that easy using this app and supplier from China you have to bargain with them on prices and freight also other charges as well. Most of prices set by MOQ not everyone buy for business retailers and sometimes you can buy cheaper price in home town and customised you item. Should need some changes also some third party agents are advertised as well which was not trustworthy.....Version: 6.13.0
✓ Not safe, think about seller onlyI ordered beauty products from alibaba 1- seller promised to send out in 3 days but sent out in 9 days. 2- i paid for express $60 dhl (always arriving in 3 days) but seller sent by slow shipping took 10 days because paid normal shipping $48 (over charged me). 3- Seller made false custom duty declaration by mentioning RAW material provided by buyer. 4- Seller was not sending my order out until I open dispute. He was trying to digest my money for nothing. 5- I order regularly so showing on Alibaba QUICK REFUND but that is not true, alibaba took 1 month 2 weeks to refuse my dispute. AT LAST Alibaba ignored my refund and closed my case by saying transport control is not in hand of seller, but seller was not sending my order out until i open dispute , alibaba can see chat a but also alibaba ignored seller’s false dictation. Alibaba is not safe for your money, I ordered by paypal many time and money is safe. Alibaba cares about seller only. Alibaba is losing trust by customers, if there is no customers then what will you do by selller? Again, don’t be fool by these thugs and use other options.Version: 8.27.0
✓ Warning to everyone who wants to deal with this siteI bought 10 memory cards for the phone and after completing the purchase, the seller called me on WhatsApp and told me that this money is not enough, this is a cheap price only to attract customers, I was shocked and then canceled the purchase and in the end I lost my money. I do not advise anyone to deal with this site, they are scammers.Version: 7.47.2
✓ From good to bad...The app used to work okay before, but in the past months it is almost impossible to send messages to suppliers, you have to close the app after every message and open again to send another message. Also, my last order, the app collected the money from one bank account, plus from the card of a different account (which hasn’t been used for more than a year) at the same moment, charged twice. Their support didn’t know how to deal with this, fees lost. Atrocious service. The app has many glitches and no one seems to be working on fixing that. This is an experience on 2 different iPhone’s and every update has always been installed. Very disappointed 👎🏻.Version: 7.23.0
✓ You’re going bankruptHow’s laughing now…. You’re going bankrupt. From the time you did not give me the money back for my order that was not what I payd for , I manage to make more then 6/7 different businesses to stop order from Alibaba and we all buy direct from Pakistani. Thank you again for taking my money , now I’m buying more cheap and good quality products from Pakistani. Have a good day.Version: 8.13.0
✓ Site difficult to understandTo difficult to understand what products are for sale, or what real price. Only nice pictures but no real description of the products or company. Confusing. Need a real description with reviews or practical use of the electronics. Looking for a off grid, portable power supply, 3 kWh but to many pictures and confusing details..Version: 8.12.2
✓ Language barrier, must share address & phone number before using app!I can’t get reliable info from vendors, often parts are sold separately and you are not sure if one component will fit another from a different vendor. Vendors don’t reply to inquiries reliably and then send messages asking if you’re ready to order. Many products are sold in bulk, minimum purchase of 1,000 or more totaling $950 or more without know what you are getting. Not recommended unless you are fluent in a Chinese/Mandarin. Impossible to delete app account and personal information they have already collected about you. This app is not recommended if you have security concerns. 0 out of 5 stars. Sorry Alibaba. Great idea but execution is a hard fail..Version: 7.43.0
✓ ALIBABA FAILED TO FULFILL TRADE ASSURANCE PROMISE:Alibaba.com promise that your purchases are safe though trade assurance(means you get your money back if item is damaged or not as promised) I place an order,the seller sent me different pictures and even picture displayed was different. Seller totally sent me different item,she was try to selling counterfeit items of Dior. When I asked her that she sent me the wrong and poor quality item,she refused to refund me. I paid heavy shipping amount by UPS and also paid duty. I escalated this case to Alibaba.com and provide all the chatting proof but still Alibaba.com was unable to refund before seller keep refusing. If you want to shop,shop your own..your purchase will not be protected by the company..Version: 7.23.0
✓ Broken links and search results only sho partial imagesI use an ipad and this app has too many glitches to think of right now but my main gripe is a recent change in the search results to only display one third of the image of the product you are searching for. Completely moronic! Then when you try to swipe down to go back up the list of results it totally closes the search window so you must start over. On the home screen, most of the time when you click on a product link you wind up frozen on a blank screen. When you click on promoted items, you wind up randomly somewhere other than the promoted listing page you clicked on. Come one people, for such a huge and rich company, you have an app that was built by an amature! It really is dissapointing!.Version: 7.28.3
✓ OrdersVery difficult to order bulk pieces especially custom ones. You get one price shown on site and it goes up at least 5 times when trying to order. Very confusing and you feel like you are being duped..Version: 7.43.2
✓ They blackmailed me and stole my designsI have been a long time purchaser of alibaba and aliexpress. I make custom products I design myself. One day I checked the market on alibaba and seen my designs were stolen. I reached out to the company selling it and let them know. They immediately told them I must cooperate with them or they will steal all my designs and message all of my followers and give them free samples of my design. They then sent me a screen shot of my Instagram account. Then I go on my Instagram account and they start harassing me and my customers. So BEWARE buying from Alibaba or aliexpress. I never will ever again because it was kind of scary and because of them stealing my designs I can no longer compete with prices and had to shut down my once very thriving business..Version: 7.32.0
✓ Forcing you to see disturbing imagesThe app is forcing you to see very disturbing images, as soon as you open it. It’s beyond disgraceful. I don’t know what they think they will gain from doing this horrible thing. In addition to the previous upsetting images, now they have added a disgusting foot fetish picture in the middle of the screen. It’s like they’re trying to stop people from using their app..Version: 7.61.0
✓ Dishonest alibaba sellers - I mean all.I have chatted with many sellers . But the problem of the Alibaba seller are very dishonest and actually pretty terrible. They had Style A of a scrub on their listing but when I asked them to get the exactly the same scrub sample . They actually did not know anything of the style and sent me other pictures with much lower quality styles of scrubs . I would not recommend this useless app and platform for overseas buyers.Version: 8.5.2
✓ Don’t waste your time on this scam appI placed an order on Alibaba for $3,312 from a seller named Beryl Lan of Xiamen Friendship Co. They tell me they can’t ship through Fedex but send through Fedex anyway. Customs seized it because the seller didn’t ship it with labels, needless to say I didn’t receive my order alive or most of it at all. Seller offers 500 back out of 3,312. I open a dispute with atleast 30 pieces of evidence supporting the fact that my order wasn’t shipped, nor shipped right and the dispute team decided that the seller wasn’t in the wrong because the order was shipped. Even though they clearly didn’t ship my entire order and lied to get away with it. This app and site are a joke. You can’t dispute with the Chinese about Chinese sellers. Don’t waste your time.....buy American and save yourself 2 months in transit!.Version: 7.18.0
✓ Trade assurance is scamDo not believe in Alibaba’s trade assurance. They do not help at all with dealing with fraudulent suppliers. Even after presenting clear evidence of fraud Alibaba did not help with getting refund. They answer was ‘ we can force merchant to give your money back’ !!!!!.Version: 8.38.4
✓ Misleading postage and pricesSo you pick a few items you can see the price you get to the basket and before you know it, the price is totally different to what you thought it was, I’ve tried to go for stuff that’s got no shipping but then you find when you get to the price bit, you put your card in they’ve taken the price that They shouldn’t . I ordered four pieces of stock two pieces I ordered didn’t come and when I said they didn’t come they said I was out of the time to report it but sometimes items can take up to a month to come I had reported it I took a photo of the report but they still said I was out of time so I’m left with two items that are totally useless so I will not be buying from the site again.Version: 7.35.0
✓ SCAMEDBe very careful with who you deal with if from the USA. I asked for a quote and was contacted by multiple people. I placed an order for clothes. 20 hats, 20 beenies, 24 hoodies, 5 athletic jumpsuites and 6 wool coats. The sizes were sizes that would fit children. The embroidery wasn’t finished, and won’t respond to a single message now. The company was Antom Enterprises. I have asked for a return label, corrected order etc. and now they won’t respond. I was asked to contact them through WhatsApp they said it would be easier and sent them the money PayPal. Do not do this. Alibaba will not help you with your order or people who scam you. They do not keep track of who contacts you based on your request. I spent over 45mins with alibaba customer service and got no where. This is the perfect site for people to scam people on. I’m new to alibaba placed my first sample order for clothing and got ripped off..Version: 6.10.1
✓ Annoying emailsToo many emails with promotional things and non requested communication, where is the opt out from having you harassing me with 20 emails daily? I am not here to spend my whole day going through 100 emails of unsolicited communication from you. I have to get my work done and so far you have been more of a problem than a solution because now I have to go through an extra 100 emails that I think could be a genuine supplier trying to communicate with me. So big thumbs down on that regard..Version: 6.13.0
✓ Bad applicationAll supplies here their r theifs no body buy and thinh from this application coz they cannt control the supplies.Version: 6.7.0
✓ Den of thievesMy impression of Alibaba is that its a forum for the unscrupulous trader to hustle. As if this were the only way to do business. I could not find an honest seller, every attempt to engage was met with some dodgy angle by the seller. Don’t be fooled into believing Alibaba will arbitrate fairly either. Here’s how I got taken. I paid for an invoice that described the item to be an e bike with 8000w motor and 72v battery. I was then advised by the seller that I had purchased the frame only and would have to pay 18x more for the rest of the bike. I immediately lodged a dispute through Alibaba and despite the evidence of my invoice they agreed with the seller that I had only paid for the frame. I was also denied a refund unless I changed my reasons for the dispute from being hustled to…. I had changed my mind. I haven’t yet changed my mind. I’m curious to see whether I get my “frame”. In the meantime I’ll go take a shower to wash the slime off me..Version: 7.60.0
✓ Became overpriced for the poor qualityStore has become stupidly overpriced for the terribly poor quality provide you receive. Obviously when it was cheap cheap cheap you didn’t mind have a poor quality product and there used to be good finds here. Now it all just seems like overpriced rubbish. At least on wish you get some guarantee for the rubbish you purchase. I have swapped to Dhgate, so much better..Version: 7.20.0
✓ SCAM APPThis app is a scam I was ripped off $6000 then they stole more money out of my account after payment!!!! They have kept our money and not sent the product DO NOT BUY THEY ARE FRAUDS!!!!!!! Scam artists and DONT Save your card when you payment through they will rip off your credit card and steal money!.Version: 8.39.4
✓ Wouldn’t recommendSeemed fine. Made a purchase of an expensive item including shipping and delivery. Item never arrived. Over 2 months later and I’m still trying to get a refund. Next step is charge back with credit card company. I would avoid and use a different platform. It may seem cheaper but this is the reason why. No customer aftercare or protection dispute all the “assured seller” and statements they make. It’s all smoke and mirrors..Version: 8.35.0
✓ Will never use alibaba againBad service all the way, ordered slates for my company and 20% of the product recieved was faulty and not good quality for the maket. no response from dealer. will never buy again on alibaba.Version: 8.39.0
✓ Beware Fraud Scammers on AlibabaI’ve contacted several suppliers for a product I was interested in. I managed to find good prices but these companies were fraudulent. They steal legitimate company identities and use different bank details, together with fake websites, to attempt to scam us out of money. Alibaba - why can’t you verify businesses better before allowing companies to use your website?!? All you need is the directors ID verification to make sure the advert is legitimate. But I get it, you need more people using alibaba so you allow anyone to join. Maybe if you made it more secure, more people would join and use it for legitimate business. I find alibaba to be unsafe to use as I have to do soo much research to see if the company I’m dealing with is genuine or not! Unbelievable! So far, I find alibaba pointless. It hasn’t helped me find any of the products I am interested in..Version: 6.15.1
✓ Its not the Apps fault huhYes it is the apps fault want to know why because they keep shipping cost information out of sight. If your truly an honest company then exactly why wouldn't you allow the buyers to see there options for shipping costs its not always available. Ill purchase something handling the shipping costs then have the supplier hitting me up for over $120 for shipping . The product was $70 i paid about $60 for shipping and now your telling me i have to pay an additional $120. I refuse then they give the option well you can have it shipped by sea i say sea it is. Then they say ok we will refund you $30 for the shipping by sea still waiting on that refund. But my whole thing is the shipping costs were already taken care of why is it that every supplier hits me up after . Requesting ridiculous shipping fees..Version: 7.31.2
✓ Took me 3 months to get my money backI purchased a product that never came, and I was at home waiting for the product the day it said it was out for delivery. I looked everywhere in case there was an issue. When i went back to the seller she was rude to me because i opened a dispute even though i never received the product. It took nearly three months and they said i didn’t have enough evidence to prove that I didn’t get my product since the shipping was shown delivered and it was my fault it was lost. Had to go to my bank to dispute the order and it’s just been a hassle and a lot of money that I was waiting on. Make sure you ask them directly for shipping information because I feel like they aren’t direct and try to confuse you with the wrong info. The customer service was very nice but they can’t just not refund you when you don’t receive your packages. I’m just upset with the amount of time it took to get to this conclusion, i don’t know if anything I order will make it to my house.Version: 7.8.0
✓ Please reach this supplierIt is so frustrating that the supplier need to review the review I left so that they could filter their reviews. But please don't order in this supplier: DALIAN ZM INTERNATIONAL TRADE CO. honestly, my expectations are not meet. First, my physical product, I ordered the one that has a compartment for the eyeliner. I have received it separately from the eye lashes. Second, they are over priced. Hear me OVER PRICED, you just need to explore different vendors in this app and obviously they overpriced. Third, I was told that my package will be shipped the 8th of April, then I follow up they gave me a tracking number on 16 which is more than a week of their promised date. But turns out it really got shipped 28th of April. Fourth, I don't understand about the delay of Shipment because of COVID, I stopped believing this excuse when my other orders got here when I ordered first from them. Lastly, it is super disappointing when they have promised for FREE products for the inconvenience but freaking TWO MAKE UP REMOVER WIPES for all the hassle? No, this is just ridiculous..Version: 7.31.2
✓ FraudAlibaba paid seller on promise to ship replacement goods as the first package came badly damaged and missing items and was prepaid so seller must claim from UPS. UPS also bad, no more UPS. Was never sent replacement so Alibaba did not live up to obligations. Also they time out so I cant leave 1 star feedback Last use artificial intelligence on chat, no humans so no resolution, phone as bad. AlliExpress a bit better, no help if seller goods held by customs due to seller error, no refund. They are not up to Amazon that the goods arrive or your money back. At least a Paypal direct to seller bypassing Alibaba would save commission and give 30 days to claw back money. Amazon , the 1 time I needed them, humans were there. if you care Alibaba call me with a human 1-250-782-4331.Version: 7.18.0
✓ JagdishThe app is not functional. Does not open the incoming inquiries.Version: 6.5.5
✓ Algorithm FatalityI would like to start off by saying all the sellers and customer service on this app have been amazing. A few weeks ago, my account was suspended without any warning for a supposed spam violation by Alibaba’s AI. I found out this was because I sent my logos/designs to many suppliers who asked to see them, but unfortunately this action caused my account to be flagged as a high-risk account. I’ve contacted customer support twice over the matter but was unable to recover my account. I’ve lost contact with all my suppliers, which was problematic as I had already put down some hefty orders. To future/current users, please be careful and make sure you have a backup of your supplier’s contact info..Version: 8.2.2
✓ My experience(1) the app is poorly designed. When you are browsing through the products, reviews, sometimes there is no way to go back to previous screen and you end up with a blank screen. Nowhere to go, forcing you to exit and reopen the app. This is not acceptable for an app from a company with 200Billion market caps. ( 2) unverified suppliers. Why Alibaba allow unverified suppliers in the first place? Too many ridiculously cheap prices from unverified suppliers. Obviously they are scammers and should be banned. Every seller should be verified!!! (3) I unchecked all notifications in the app’s setting page, but the app still have in-app promotion and event notifications. For example, it contains notifications like “don’t miss out these products”. I need to click “mark all message as read” to make the number on the app icon go away. That’s very annoying. What does those products have to do with me? I only want to see notification related to my orders. Please honor user’s notification setting..Version: 8.35.0
✓ Awful applicationExpensive shipping fee.Version: 8.37.0
✓ They cheat on delivery timesI bought some vehicle kits and the seller quoted me 20 days of delivery, then the seller told me that in 30 days I would receive good news, it is 40 days and when I ask about my order, they inform me that it will only arrive this week to my country and then it has to be sent to my address. I mean, about 50-60 after purchasing the product, I don't know what condition they will arrive in. Also in the application after 20 days it appeared as if the product had been delivered and it did not give you the option to respond that it had not arrived yet. Do not buy through this app, it is a very bad experience and the processes to request a refund are long and slow, do not make the same mistake as me.Version: 8.34.0
✓ F thatLol i will never buy there anymore to much scanner on this website and the product description is always sketch The time you receive the product the seller don’t exist anymore and you F.Version: 7.8.2
✓ Worst b2b at the momentQuoted price on the advertisement are not the real price. Much Higher than the quoted price. Some of them there just to take your money through Alipay. And few days later they will refund. Obviously you won’t get the bloody commission back, you paid to alibaba for transaction. If several f-commerce group does it then you already lose 10-30$, without any business. That is the behind the scene charge for coming and shopping here. With regrets FT.Version: 7.16.0
✓ Trade Assurance is a joke with this companyI ordered items and seen that it shipped. That was great at the time. Three weeks later I see that the tracking said that the items was delivered. Yes, they were delivered but not to me or the state that I live in. I contacted the supplier and they claimed that was an error tracking number and sends me a copy of a UPS label that they just created. That means my items never shipped out. I put in a claim with the trade assurance letting them know my items never shipped and the tracking number in my order has nothing to do with my order. I let them know that it needed to be updated to not delivered/ complete so my trade assurance can start on the day the items are actually delivered. To make a long story short they never updated the order and kept saying the supplier made an error with shipping and has fixed it. You will receive your items soon. I tell you they need to hire people who can actually read and write English. Just an horrible experience. This is why I always do test runs with new suppliers and only place small orders for this reason. Now once my order is delivered my trade assurance will be no good because the supplier refuse to update the order because that will prove they necker shipped it out when they claimed they did. This was my experience and it was not a good one..Version: 8.5.2
✓ Deleting problemsI wanted an app to buy things and have them delivered to my door, but found out it’s an app where you chat and make the seller an offer then go pick up what you’ve bought. So I tried over and over to delete my account with them, but it won’t delete my account so I’m stuck with my details on an app I don’t want. Not happy..Version: 8.19.0
✓ Ipad proWill not work in landscape mode on ipad pro making using the keyboard impossible. Every time i go to app i have to take it out of the keyboard case.Version: 8.33.0
✓ Need more shipping options to the U.S.Alibaba needs more shipping options to the U.S. I researched purchasing an electric ATV (quad/four wheeler) for 5 weeks on Alibaba. I looked at 10 different companies. At first I was about to give up completely because none of the companies seemed to understand English well enough to understand my product requirements and what I was looking for. Almost every company told me I could buy the ATV from them and they would ship it to the nearest U.S. seaport, but I would have to figure out how to get it from there, through Customs, and to my home in Utah myself. Most of the companies had no option available to them to do the logistics themselves or to have a 3rd party company do it for them. I finally found 1 of 10 companies that could sell me the ATV, clear customs, and provide ground shipping, but it added 100% to the cost of the product. Alibaba has some great product options, but Please improve the shipping options available so you can increase your sales to the United States. Thanks..Version: 6.11.0
✓ Wrong items Sent. Sellers won’t send correct items.My first purchase with this app was for three different products. I didn’t realize until the box came, but two of the items was from the same seller. Instead of getting two different products as I selected, they sent the same item twice. I contacted them and requested the correct item to be sent and provided pics of what I was sent. Instead of acknowledging the mistake and correcting they argued and even started calling my personal phone number. They said what I got should be good and if I didn’t want two of the same thing, just sell the other one or give it to someone else…Thanks. I want what I ordered. Third item I was sent from the other seller was totally incorrect product. They also would not exchange for the correct one and gave me a 10% refund instead of correcting the issue. Basically, don’t purchase from this app. You probably won’t get what you ordered..Version: 8.37.0
✓ Poor messaging performance.I often am required to quit and re open in order to view messages sent to me; they pop up as a notification then when I go the the app they don’t load requiring a restart of the app. Also. Communication history is limited. Where is all the communication history?.Version: 6.16.0
✓ Convoluted interfaceThe Alibaba website is extremely difficult to use. The layout of the pages makes it super difficult For example: Every time I click a link a new tab is automatically opened in my browser. It is not long before I have 10+ tabs open and half of them will be the same. I have found that one company can make numerous profiles/jobs and it is difficult to differentiate, let alone compare, companies and services. Each time I use the website or the app I am left frustrated and looking for an alternative. Fortunately for Alibaba, I am unable to find one and am forced to run the gauntlet that is this service 😡.Version: 8.9.2
✓ Bunch of scammersThey took my money but they didn’t give me the product I wanted, and they said it was out of stock when clearly it on the app it said you available for purchase.Version: 8.35.0
✓ Not customer friendlyIt’s hard to filter your result as you don’t provide a low-high filter. Most customers like to browse by comparing prices and quality. I’m trying to find a supplier who delivers to the Uk, it’s hard to establish the delivery destinations from these sellers profile. Maybe make it mandatory for suppliers to specify the countries that they deliver. This will help customers such as myself save time. Thanks.Version: 7.41.1
✓ Rip off scam scammersRipped me off $100US Don’t use get this off the apple all store.Version: 6.23.0
✓ Good and badI order a few Thousand USD products from here with different suppliers. Some products I get very good price while others are just fair with expense shipping cost. Suppliers are varied. Did not receive everything that I order yet. Will see. However I spent a lot of time to search what I need. But have encountered a lot of misleading price or product images do not match the description. They will said the price is old or not right..... waste a lot of time. But some companies are very helpful. While Some will tell you to order from other suppliers if I show them their listing price. Also agree with other reviewers, shipping cost a lot and not much choices. For giant company like this; should encourage their listing vendors to update their price. False advertising in The US are big mistakes..Version: 6.20.0
✓ Fake itemsAlots fake items, seller never reply me and he rip off me. Ontop alixpress nothing do for me. Dont waste your money.Version: 6.5.5
✓ Can’t change the passwordCan’t Chan the password after I being hacked.Version: 7.50.2
✓ Online AlibabaWanted the purchase a Fitbit 3 watch blue.Version: 6.7.0
✓ Ridiculous as won’t let me log inHave tried so many times to log in after asking for some quotes for a product I’d like made and each time all it says is my connection is not secure and I need to verify with my phone number. But when I enter my phone number it says I’ve reached my limit and to enter another number. Ridiculous because it won’t let me enter any other number as it just repeats itself saying I’ve reached my limit and to try another number 🙄 This happens on the app and via the website! All I keep getting is email telling me to get back to my quotes in a timely manner… I WOULD IF YOU’D LET ME LOG IN TO VIEW THE QUOTES!!!.Version: 7.50.2
✓ You contain scam companiesThis application has to get full details of any company would enter the app as supplier I got fraud from Chinese company and i am sure there are alot of people faced the same.Version: 6.5.5
✓ Watch out for fakesTrade assurance scheme is worthless, once you’ve paid you are stuck with whatever you bought... Bought some obvious fake goods, got the usual bull about it being a different production run etc, figured I would have some element of protection Seller first offered me 11% back as a refund, then stated for a full refund I would have to post the goods back at my expense, why should I have to pay to return fake goods, that’s down to the seller for sending fake goods in the first place, and if I did send them back I would then incur the return shipping cost out of my refund, crooked sellers and alibaba do nothing despite offering assurances items aren’t fakes.Version: 7.15.0
✓ Refunds not receivedWhile products and prices are great... but getting the refunds in case orders are cancelled and closed is near to impossible. The vendors deceive you that they processed the refunds but you would never get them. They would keep on saying that they had processed the refund and check with your bank. We paid to AliBaba and Ali Baba has to return us..Version: 7.22.1
✓ SimonYour app is useless…. Spend a bit more money on development!!!.Version: 7.40.1
✓ Please fixI use this app all the time and have never had any problems with it until recently. First off, my browsing history hasn’t updated since the beginning of august. This is very frustrating as I cannot go back and look at previous products. This can make it hard to find the products again that I may be interested in. Second, every product under the details tab is showing a product that doesn’t even relate to the product itself. Every listing I look at shows outdoor furniture. Please fix these bugs ASAP and the app is a 5/5..Version: 7.41.1
✓ ScammersThis app supports some scammers act as factories owners. They will stole your money and scam you Be aware of that..Version: 8.39.0
✓ Scams on alibabaThose who think that buying on Alibaba is fine, I'm afraid they are wrong. This company may have very cheap things and everything, but at the same time they have too many scammers who have aliababa verification, a while back on April 27 I did a business with a seller called FAiSAN QAISAR verified from aliababa and he was going to sell me supposedly 8 play station 5 at a price of $1000, so over time the product never arrived and when I asked the alibaba service to take responsibility for it, they told me that it was not their problem, that they could only tell the seller that if he could give me the money back, so he went on the run and neither alibaba nor the seller took responsibility, so I ended up losing $1000. Believe me I do not recommend them.Version: 8.20.2
✓ For business purposes onlyI was pushed by eBay to this app only because I was looking for a single item and it is here in America for about $80-$120bucks brand new or $16-$40 bucks plus $539 dollars for freight from China! The people were all helpful and the sets means time the app was a learning experience for me so not a waste of time. I want to delete my information on the app but it seems like it is not accessible to doing so. That’s the part I don’t like and how lots of people are asking me but when I tried to close the question I pose the automated artificial intelligence chat told me repeatedly that it wasn’t updated so I’m digging trying to find out how to get to an updated version within the app it’s telling. Don’t like that..Version: 7.19.0
✓ BewareAlthough the site in itself is a great one where you can get items at huge discounted prices…however check the sellers reviews thoroughly before you purchase from them as some are very shoddy and send out inferior and faulty items then try to blame this on everything and everyone else and will not except responsibility one in particular to beware off is Happy care..Version: 8.13.0
✓ Clunky and slow, but absolutely invaluableIt won’t work unless on WiFi, the email centre is a nightmare to navigate, the compare quotes difficult to use & it’s not responsive. Feels like a site from years ago, but if you can live with that it gives you access to a huge market directly to the manufacturer. Absolutely genius. I may get frustrated every now & then, but I wouldn’t be in business without it..Version: 6.18.1
✓ ExcavatorBought a Kubota 2020 kx165-5 with 1500hr from this site when it showed up wasn’t the same machine that they originally sent pictures of after looking into it more found out it was a 2010kx161-3 with a wore out engine and now can’t seem to get ahold of anyone to get anything done about it the salesman just plays stupid about it.Version: 8.35.0
✓ Jack maWhere is jack ma.Version: 7.26.0
✓ Deceiving in many ways.I have browsed the app for a long time, uneasy about doing business in China i have looked closely at the sellers. Lots of shiny BS plaque images and certifications that seem blustery. I decided to try it and I finally placed an order for items that are a part of my manufactured product. I was sent the wrong parts (clearly NOT WHAT WAS ORDERED) and the seller offer a 5$ refund 🤦🏼♂️. I opened a dispute in Alibaba and so far nothing has been done other than suggesting a 5$ refund was reasonable. This might be a cultural difference I’m not aware of BUT in the US if i send someone something other than what they ordered, I pay to get it back and I refund the money. In my mind this is as it should be. In Alibaba’s mind 5$ back and I keep the useless items makes more sense. So my review is this, its a gamblers app. Maybe you’ll get the product you want, maybe you wont. Either way if theres a problem, your money is gone and odds of getting it back are as close to zero as they’ll get..Version: 6.21.0
✓ Horrible interfaceCan not login, terrible ugly, difficult to use interface and says that my internet connection is ‘poor’ though it isn’t, I cannot login.Version: 6.5.0
✓ Terrible app!!So confusing. Nothing is automatic. Nothing is intuitive. Sellers are sending me links to Alibaba, but Alibaba doesn’t open them. Why? Just trying to re-order something … such a hassle. Ads popping up constantly. I can’t think this isn’t going to end badly somehow. But the alternative is?.Version: 8.37.0
✓ SorryI like shopping here it’s cheap but they just don’t have anything it’s hard finding I like.Version: 8.27.2
✓ SCAM ARTISTSI placed an order on January 26, 2023 during Chinese New Year and I requested a refund the very next day on January 27, 2023 seller did not respond within the 5 day timeframe that the seller is given by Alibaba rules. I clicked on chat 7 days later on February 3, 2023 thinking it was Alibaba I was talking to and it was actually the seller. The seller tried saying the products were already at customs being shipped. I told the seller “not my problem I requested this long before they even had a chance to ship it they didn’t respond within the 5 day timeframe they were originally given by AliBaba. According to AliBaba rules if the seller does not respond within the 5 days the buyer is automatically to be issued a refund.” The seller agreed to give me the refund if I canceled the arbitration. I cancelled the first arbitration, seller did not give me the refund. I later found out according to the shipping and tracking information. The items hadn’t even been shipped yet. According to the tracking information they didn’t get shipped until February 13, 2023 which is 10 days after my chat with them on February 3, 2023 and 17 days after I requested a refund. The seller lied to me and did not give me the refund They agreed to if I cancelled the arbitration. The seller has been refusing to give me the refund I am entitled to and they agreed to being as they did not respond within the 5 day timeframe of the first refund request on January 27, 2023 and was only cancelled because the seller requested I cancel it so they can issue a refund. As of the moment, Alibaba is taking the seller side and refusing to give me The refund I am entitled to..Version: 8.12.2
🙂 Alibaba.com B2B Trade App Positive Reviews
Alibaba.com B2B Trade App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Alibaba.com B2B Trade App.
⛔ Alibaba.com B2B Trade App Problems
