4.7
4.74572 star

Total 138 Negative Reviews

Alibaba.com B2B Trade App App Complaints & User Negative Comments 2022

Alibaba.com B2B Trade App app received 138 complaints, negative comments and reviews by users. Have you ever had a bad experience using Alibaba.com B2B Trade App? Can you share your negative thoughts about alibaba.com b2b trade app?

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Alibaba.com B2B Trade App for Negative User Reviews

The App is the worse app I have ever met!It’s a horse and pony show with the app which is forced on you from the company. After 10x trying to get to the mail area which just stalled so I deleted the app so I could get to the messages on the web site... well no it keeps bring me to the you need to download the app to work further even tho I deleted the app. So I can not get to my messages from an order I am trying to work on. Which is a shame because a lot of good people are trying to do business through this app. Maybe it’s because of the weekend maybe not but this app needs a lot of work and this company needs to force this horrible app when it has a functioning web site..Version: 7.32.0

Promotion Notifications not separate from ChatLove that I have access to Alibaba via an app. But promotion notifications are shown as messenger notifications, and cannot be separated or turned off separately. It’s utterly frustrating and forced me to turn off all notifications and instead checking weekly and missing chats within the week, for sanity’s sake. Please fix this.Version: 7.48.0

Terrible appIt’s broken and doesn’t work..Version: 7.50.2

Very disappointedI have purchased from Alibaba many times however recently one of the sellers that I was dealing with sent my package by sea when I asked and paid for it to be sent by airplane! Now the Alibaba dispute agent is siding with the seller and refusing to refund my money! They’ve been holding my money for weeks and this should have. Only been a 2 week process! My biggest issue is that when I ask for a manager, supervisor or superior I’m always told that there isn’t one. They say that you’re covered by trade assurance but really it’s all up I the dispute agent that you get and it ends with them. There’s no going further! As soon as my dispute is over I’m deleting alibaba and telling everyone who will listen about how unprofessional and unfair they are! If possible, find sellers on Alibaba and deal with them off of the Alibaba platform! It makes no sense to pay the extra fees because if anything happens they won’t have your back anyway!.Version: 7.23.0

Too many junk notificationsThis app is nice. However, the app has too many junk notifications that cannot be turned off in the settings panel of the app. So you can either turn off all notifications and potentially miss an important message from a contact, or you have to constantly sift through and mark junk notifications as read to clear them. You can also assume all notifications are junk, which gives a bad impression of foreign suppliers that are trying their best to be professional and establish business relationships. It appears the app developers keep adding new features or feeds that do not have a corresponding control switch in the settings panel. Long story short this app could do a better job of helping all clients separate the wheat from the chaff. Other than that, a good resource and tool..Version: 7.25.1

Needs improvementIt’s not straight forward, You can’t just place an order like on eBay. You have to wait for the supplier to reply and they rarely do, and the few that do reply want to do transactions off the site via WhatsApp stating “it’s quicker” but I refuse to exchange my bank details to strangers via WhatsApp for any reason. Also the prices they advertise on the site is not what they are charging it’s actually 3x the amount. Plus they set a minimum order but when you try to order the suppliers send refusal messages stating a much higher minimum order. Overall not impressed..Version: 6.8.2

Clunky and slow, but absolutely invaluableIt won’t work unless on WiFi, the email centre is a nightmare to navigate, the compare quotes difficult to use & it’s not responsive. Feels like a site from years ago, but if you can live with that it gives you access to a huge market directly to the manufacturer. Absolutely genius. I may get frustrated every now & then, but I wouldn’t be in business without it..Version: 6.18.1

Horrible interfaceCan not login, terrible ugly, difficult to use interface and says that my internet connection is ‘poor’ though it isn’t, I cannot login.Version: 6.5.0

Terrible on ipadWorst app Ive used on ipad.Version: 7.49.0

I’d recommend another siteI’ve been working with this app for a while and I haven’t gotten a single thing ordered. I ordered my first item and the person told me the price was wrong although I had no way to change it myself after putting in all the information I wanted it set to. I asked multiple people questions before ordering and I didn’t get any answers, one person replied with ‘hi’ after I listed my questions and concerns and that was all. The app is fine with buttons and such although I have to close the app in order to open my chats and profile again. The people just make it difficult to purchase items..Version: 7.12.1

Foot throttleVery easy. Thanks.Version: 5.2.0

Reply and quotationI’m not able to reply or open quotations to get prices and delivery method?.Version: 7.48.0

Are all seller on alibaba safe to buy from?Not sure if the cheapest products are not scammers , not sure which seller are the real 1.Version: 7.50.2

Vague Info on International Shipping Options for US CustomerNeed more transparent info on customer options for International Shipping options especially for US customers since we put preference on speed of delivery with associated costs over free shipping. Please add a feature in the app that does exactly that. Please also allow customers the option to choose Intl shipping during the ordering process and update the cost of the product + shipping and getting total cost reflect that. Also on every phase of the order once a product is paid, the magnitude of efficient customer support should be enabled between buyer and seller to ensure buyer is not left in the dark making them think alibaba or seller simply walked away with buyer’s money..Version: 6.8.0

Getting betterI started looking into your site about 10 years ago. Your search engine has improved tremendously. You can find what you are looking for with much easement. I would like to pay through Pay Pal which is my payment choice. Also things change like the different kinds of embroidery threads. I am looking for Twisted embroidery thread. It is very different from variegated thread. The twisted thread is made from two strings of different colors. The variegated thread is only one string dyed with different colors. Your site does not seem to know the difference. Thanks. Vilma Anderson.Version: 6.21.0

I wish I could get rid of itIt’s so annoying. NOTHING is true on it. The prices, the freight, the delivery. Complete bunkum. They bombard you with really annoying junk and they won’t take no for answer. PLEASE GO AWAY. Leave me alone. I’m not interested. The worst business experience for thirty years was when I recently placed an order. Shocking quality. Ridiculously convoluted communication. Lies lies more lies different lies and other lies. Who on earth would knowingly choose to do business that way? I have a small business which has done hundreds of international transactions over the years in many countries including China and Hong Kong and Thailand. This was an unbearable experience. The whole thing, not just the supplier was awful. It was like getting stuck in a tourist trap. It was like sitting next to someone really horrible on a plane. It was nearly as bad as a rug shop in Morocco! Find an agent and pay extra. Oh actually I did offer to pay extra for better quality. Ha! Please release me. Let me go..Version: 7.41.1

Awkward siteSite is not userfriendly.Version: 7.60.0

Message editing has been very difficultI find this app still a bit cumbersome. To write a message is ok until you see a mistake and have to edit it. It takes forever to get the cursor in the correct place and the letters are out by a couple of spaces when retyping so you have to move the cursor again to remove spaces etc. It’s so frustrating that I now write my messages first in ‘notes’ on my phone and cut and paste into this app. Or easier is we use whatsapp or email. I’d prefer to keep all correspondence here on the Alibaba app though as would be good for if there was any issues between the manufacture and myself that Alibaba need to read. Unfortunately in the meantime I have to use the other methods. Please fix this issue. I’ll comeback here and update my review out of curtesy when it’s fixed. Thank you..Version: 7.26.0

Broken links and search results only sho partial imagesI use an ipad and this app has too many glitches to think of right now but my main gripe is a recent change in the search results to only display one third of the image of the product you are searching for. Completely moronic! Then when you try to swipe down to go back up the list of results it totally closes the search window so you must start over. On the home screen, most of the time when you click on a product link you wind up frozen on a blank screen. When you click on promoted items, you wind up randomly somewhere other than the promoted listing page you clicked on. Come one people, for such a huge and rich company, you have an app that was built by an amature! It really is dissapointing!.Version: 7.28.3

Buyers beware!While some suppliers are great, others are terrible. And while alibaba offers trade assurance, just note they side with the suppliers more often than not. We received board shorts that were wrongly sized. We supplied evidence to alibaba. Alibaba still claimed the supplier was right. Unsure if it’s the language barrier or what, but don’t rely on trade assurance for a guarantee you won’t be ripped off. Extremely disappointed in alibaba..Version: 7.35.0

MrMost the seller on Alibaba thy area scommer plus Ali he has on policy too refund money to the bayer and if you distribute your case like ther policy Sid the buyers thy can gets there money back for the product no good any way ALIEXPRESS all seller on his AP scommers I can say 80%of them and Alibaba.com stand with them so I hope no body pay anything from this company at all.Version: 7.50.0

HorriblePlease find a new app to find what you need for your business. The disgusting behaviour and rudeness is the # concern. Live chat does nothing about the troubles. We are truly upset Hewson Business Reviews.Version: 5.0.0

CostCost say not thing online then they make contact with and it’s no we’re near the price you looked at and they don’t take less than a container if you only need a couple of products omg what wrong with people always wanting big dollars especially if it not under $$2000 dollars they just don’t no how to sell products when all the small fish will bring in the big investors it insane.Version: 6.8.2

Does not workSite does not work. Then i verify my account and it asks me to verify it more. Forces me to use my cell number even though they already verified my acc via email. And it tells me my cell phone is not enough give me another cell phone… why in the world would you think i have 2 cell phones to use for my account! No one has that! Give it up already this is crazy!.Version: 7.47.3

ALIBABA IS A SCAMFirst off, let me start of by saying that Alibaba DOES NOT ever step in favor of the consumer. I’ve had many instances where I’ve made purchases in verbatim details, as stated in the contracts, only to receive a much cheaper product or a different product than I had ordered. Not once has Alibaba sided with me. Second of all, shipping will take FOR EVER. The contract can state 2-3 weeks delivery and your products end up arriving months after(even if you paid for expedited shipping). If you are looking to get ripped off by both Alibaba and the sellers there, then Alibaba is for you. Be ready to lose money. ALIBABA and THEIR SUPPLIERS will RIP YOU OFF..Version: 7.28.2

MessagesChats are very slow at loading up , it’s annoying, i dont have the best network but most of my other apps work fine. Some txts dont send. Works fine w wifi but you gotta fix it asap . Most things work fine on the app but some other crash..Version: 6.21.0

Not customer friendlyIt’s hard to filter your result as you don’t provide a low-high filter. Most customers like to browse by comparing prices and quality. I’m trying to find a supplier who delivers to the Uk, it’s hard to establish the delivery destinations from these sellers profile. Maybe make it mandatory for suppliers to specify the countries that they deliver. This will help customers such as myself save time. Thanks.Version: 7.41.1

Fake itemsAlots fake items, seller never reply me and he rip off me. Ontop alixpress nothing do for me. Dont waste your money.Version: 6.5.5

Forcing you to see disturbing imagesThe app is forcing you to see very disturbing images, as soon as you open it. It’s beyond disgraceful. I don’t know what they think they will gain from doing this horrible thing. In addition to the previous upsetting images, now they have added a disgusting foot fetish picture in the middle of the screen. It’s like they’re trying to stop people from using their app..Version: 7.61.0

Don’t use AlibabaIf you want to risk buying on Alibaba then go for it. Don’t expect to be able to easily file a complaint if you get ripped off. Alibaba make it almost impossible for you to not only find how to file a complaint but the process on the app or their website is difficult and won’t let you proceed due to deliberate rules to stop you being able to submit your complaint like not being able to use a comma in a word like won’t (you should only write would not) Upload a file and it will tell you you must upload a file still, try again and it says you can’t upload two files. Constant road blocks to tire you from submitting a complaint that IS NOT operator error. Super frustrating. It’s obvious they are happy to make money but don’t want to know about it when you have an issue. Price ranges listed from most suppliers are often not what they will give you in reality so don’t be fooled. You can negotiate if you can be bothered with the back and forth but be prepared to buy lots of qtys. Good luck all around is all I can say..Version: 7.21.1

Worst platform - on the verge of committing suicide because my everything got stolenI am on the edge to kill myself because my everything got stolen by a company called Shenzhen Zhongbangda International and ALIBABA did nothing. I am in debt and don’t have any option left. Don’t trust this company. There are fraudsters on their website. They don’t care about customers. They only care about the chinese (sellers, freight companies).Version: 7.42.0

Le changement de deviseLe changement de devise est plus cher sur l’application que sur le marché. Je ne sais pas si en plus de 2% sur la transaction il y’a des frais dans la concertino du dollar américain au dollar canadien.Version: 7.53.0

Doesn’t allow me to delete accountI’ve been trying delete my account because the site and app are so slow yet I can’t find anything in the settings to delete my account. I’ve tried the help center and tried reporting an issue but it doesn’t load..Version: 7.43.0

TrashPictures take a whole day to load.....Version: 7.12.1

Rather disappointing... and hoping for betterThe UI is quite a mess I am sorry to say...just for that it doesnt seem to be able scale properly. Some of the buttons are oversize, e.g. the “send enquiry and Chat Now” Tried to review a supplier’s profile is disastrous..first of all, everything is oversize, it doesn't scroll properly or in some case at all... And then under the Product menu, again oversized... I assume 2 columns of products are shown, but one of column is too big to fit in the screen size (am using 12.9 iPad Pro), so only half of that column is shown. The enquiry and messages part work pretty good..Version: 6.12.1

Dishonest business practicesBeware - poor quality product and trade assurance won’t be backed up. There are no guarantees about quality or honesty. Trade assurance will always support the seller not the buyer. Invoicing descriptions are very vague and poor - often a description will contain a minor error which could easily be overlooked but product will arrive with error and because you accepted description you have no recourse. Check everything twice before accepting a shipment and then check it twice again in every detail. Keep records of what you are ordering and tell them in detail what you are expecting..Version: 7.35.0

Refunds not receivedWhile products and prices are great... but getting the refunds in case orders are cancelled and closed is near to impossible. The vendors deceive you that they processed the refunds but you would never get them. They would keep on saying that they had processed the refund and check with your bank. We paid to AliBaba and Ali Baba has to return us..Version: 7.22.1

Bad applicationAll supplies here their r theifs no body buy and thinh from this application coz they cannt control the supplies.Version: 6.7.0

Don’t waste your time on this scam appI placed an order on Alibaba for $3,312 from a seller named Beryl Lan of Xiamen Friendship Co. They tell me they can’t ship through Fedex but send through Fedex anyway. Customs seized it because the seller didn’t ship it with labels, needless to say I didn’t receive my order alive or most of it at all. Seller offers 500 back out of 3,312. I open a dispute with atleast 30 pieces of evidence supporting the fact that my order wasn’t shipped, nor shipped right and the dispute team decided that the seller wasn’t in the wrong because the order was shipped. Even though they clearly didn’t ship my entire order and lied to get away with it. This app and site are a joke. You can’t dispute with the Chinese about Chinese sellers. Don’t waste your time.....buy American and save yourself 2 months in transit!.Version: 7.18.0

GoodluckHi. It’s not that easy using this app and supplier from China you have to bargain with them on prices and freight also other charges as well. Most of prices set by MOQ not everyone buy for business retailers and sometimes you can buy cheaper price in home town and customised you item. Should need some changes also some third party agents are advertised as well which was not trustworthy.....Version: 6.13.0

PayementOn peut pas payer avec Alibaba.Version: 7.54.1

OrdersVery difficult to order bulk pieces especially custom ones. You get one price shown on site and it goes up at least 5 times when trying to order. Very confusing and you feel like you are being duped..Version: 7.43.2

Alibaba as a toolThis software is terrible, just because you browse a product does not mean you want that product. The photos are terrible, the descriptions are terrible, but this is not the fault of the software , it is the fault of the users. There is no easy way to browse your product of interest without having to go through 100’s of listings which are not relevant to you. Needs structure.Version: 6.20.0

For business purposes onlyI was pushed by eBay to this app only because I was looking for a single item and it is here in America for about $80-$120bucks brand new or $16-$40 bucks plus $539 dollars for freight from China! The people were all helpful and the sets means time the app was a learning experience for me so not a waste of time. I want to delete my information on the app but it seems like it is not accessible to doing so. That’s the part I don’t like and how lots of people are asking me but when I tried to close the question I pose the automated artificial intelligence chat told me repeatedly that it wasn’t updated so I’m digging trying to find out how to get to an updated version within the app it’s telling. Don’t like that..Version: 7.19.0

AppPrivacy issue. No choices for buyer. So can’t answer seller..Version: 7.58.1

Became overpriced for the poor qualityStore has become stupidly overpriced for the terribly poor quality provide you receive. Obviously when it was cheap cheap cheap you didn’t mind have a poor quality product and there used to be good finds here. Now it all just seems like overpriced rubbish. At least on wish you get some guarantee for the rubbish you purchase. I have swapped to Dhgate, so much better..Version: 7.20.0

A step back in timeIts just too hard to deal with! Bad communication They will sell you everything that you dont want ! I have spent a week, just to get one thing ! And wasted days on companies with misguided intentions ! Theres the real view and then theres their view ! Buy with extreme caution, get all pics and details in pictures! Then there is the constant stream of counterfeit products offered , dont worry you dont have to ask you just get spammed every day. The app is not a good interface to navigate and the message/email part is unmanageable. Makes it slow and confusing to use..Version: 7.48.0

Misleading postage and pricesSo you pick a few items you can see the price you get to the basket and before you know it, the price is totally different to what you thought it was, I’ve tried to go for stuff that’s got no shipping but then you find when you get to the price bit, you put your card in they’ve taken the price that They shouldn’t . I ordered four pieces of stock two pieces I ordered didn’t come and when I said they didn’t come they said I was out of the time to report it but sometimes items can take up to a month to come I had reported it I took a photo of the report but they still said I was out of time so I’m left with two items that are totally useless so I will not be buying from the site again.Version: 7.35.0

Scam / False AdsI’ve made multiple purchases from this app and so far no issues aside from damages until I got rip off by one company. I opened a dispute hoping for a refund since (1) I received the items late, (2) Products didn’t meet the standard including quality and size and (3) False advertisement/Scam. It was my third order that’s why I’m so confident to order from them again. The dispute team asked me to upload evidence which I did and I explained everything and that my issue is my customers doesn’t wanna buy the products. It took so long because they kept asking for evidence. I ended up wasting my time explaining my side. I appreciate the help but It’s so frustrating!!! I think they have the side of their sellers and doesn’t care about their customers. To sum it up, Alibaba offered a $70 refund which is not even 25% of what I’ve paid. So for future buyers, just a heads up, don’t be fooled with the cheap price and pictures only. Too many cool items but not what’s stated in the description at all once you received the products..Version: 7.49.0

Please fixI use this app all the time and have never had any problems with it until recently. First off, my browsing history hasn’t updated since the beginning of august. This is very frustrating as I cannot go back and look at previous products. This can make it hard to find the products again that I may be interested in. Second, every product under the details tab is showing a product that doesn’t even relate to the product itself. Every listing I look at shows outdoor furniture. Please fix these bugs ASAP and the app is a 5/5..Version: 7.41.1

Agree this is notA straightforward site. I don’t even believe there is any insurance if you ever should get ripped off by some of these so-called sellers. I got so confuse using this site . You get contacted by a bunch of people claiming to be sellers and wanting your telephone what’s app number. One even told me she was on her way to work when I tried to place a order. Like what I though this was her business. This site need to be more straightforward. And organised..Version: 6.14.0

Its not the Apps fault huhYes it is the apps fault want to know why because they keep shipping cost information out of sight. If your truly an honest company then exactly why wouldn't you allow the buyers to see there options for shipping costs its not always available. Ill purchase something handling the shipping costs then have the supplier hitting me up for over $120 for shipping . The product was $70 i paid about $60 for shipping and now your telling me i have to pay an additional $120. I refuse then they give the option well you can have it shipped by sea i say sea it is. Then they say ok we will refund you $30 for the shipping by sea still waiting on that refund. But my whole thing is the shipping costs were already taken care of why is it that every supplier hits me up after . Requesting ridiculous shipping fees..Version: 7.31.2

SimonYour app is useless…. Spend a bit more money on development!!!.Version: 7.40.1

TerribleNo information on the ads. No way to know what your getting. Nothing in North America. Bad experience all together..Version: 6.7.0

Lots of un professional suppliersBe careful using this app, and who you are dealing with!.Version: 7.53.0

Watch out for fakesTrade assurance scheme is worthless, once you’ve paid you are stuck with whatever you bought... Bought some obvious fake goods, got the usual bull about it being a different production run etc, figured I would have some element of protection Seller first offered me 11% back as a refund, then stated for a full refund I would have to post the goods back at my expense, why should I have to pay to return fake goods, that’s down to the seller for sending fake goods in the first place, and if I did send them back I would then incur the return shipping cost out of my refund, crooked sellers and alibaba do nothing despite offering assurances items aren’t fakes.Version: 7.15.0

Stupid appIt won’t work properly on iphone 6s. The disconnection issue is frustrating. This only happens in past 2 weeks and is getting worse!!!!!!!!.Version: 7.22.1

Complicated for nothingSuppliers email you consistently without you even signing up to receive such mail. They just email you weekly product newsletters it’s too much and you can’t even unsubscribe! They bug you to upload info to seem more appealing to suppliers but now you can’t take that info down, can’t remove my photo at all. No option to. Never remembers your currency it’s automatically in dollars even if you change it in settings it changes back to dollar. Too many problem for such a big money machine company.Version: 7.44.0

Shaky groundAnything I have ordered from this company has not arrived in my hands.. Very disappointing!!.Version: 7.47.0

It's never easy to useSeriously I've used this app a bit but it's a terrible design. After trying to communicate with one provider across 5 months, the app deleted ALL our chats. So I lost the contact and everything I had worked towards. I had to start over again. It's also extremely misleading. Even when you don't want other offers after writing to one person with one enquiry, within 24 hrs or less you get inundated with additional enquiries and this is AFTER you click the button that says NO you don't want these extra enquiries. It's constantly got hundreds of things sent to you that you can't control or turn off. I DREAD every time I need to use this app. But when you eventually find the right supplier, give them your email address. This way when the app deletes your contacts AND it WILL, you haven't lost your supplier. It's a HUGE disappointment for such a big company..Version: 5.0.0

Language barrier, must share address & phone number before using app!I can’t get reliable info from vendors, often parts are sold separately and you are not sure if one component will fit another from a different vendor. Vendors don’t reply to inquiries reliably and then send messages asking if you’re ready to order. Many products are sold in bulk, minimum purchase of 1,000 or more totaling $950 or more without know what you are getting. Not recommended unless you are fluent in a Chinese/Mandarin. Impossible to delete app account and personal information they have already collected about you. This app is not recommended if you have security concerns. 0 out of 5 stars. Sorry Alibaba. Great idea but execution is a hard fail..Version: 7.43.0

Super unhelpfulI’ve been attempting to get packaging sent to the uk. I’ve wasted a week trying to tease a quote out of a company only to find out that they really can’t be bothered. As a small business owner, during a pandemic, this is time I could’ve better spent. I’m trying again with another company, but I’m getting the feeling that this platform just isn’t ready for the international market - or they really need to get their customer service skills checked.Version: 7.29.0

DecentI'm not completely sure of the purpose for this app, but I think it's for business use and not personal use because a lot Of items require you to purchase 100 pieces. I would never need this many. I found some that said 1 piece minimum that had a good price range like $1-50 which is cheap for gymnastics equipment which I was trying to buy. So I messaged the buyer, she was friendly but gave me a price way over the price range. Was disappointed. I'm guessing the price range is before shipping cost because it sounds like shipping is what added the couple hundred of dollars to the price. Shipping needs to be Included in the price range..Version: 5.0.0

Greg ShalfoonGreat viewing.Version: 6.13.0

TiriThe packaging of many of the products have no description in English language and the replies to my Messages on the chat box don’t get a quick response. Most importantly the lack of description on the packaging ( in English language) Makes the whole experience very difficult..Version: 7.3.0

Online AlibabaWanted the purchase a Fitbit 3 watch blue.Version: 6.7.0

F thatLol i will never buy there anymore to much scanner on this website and the product description is always sketch The time you receive the product the seller don’t exist anymore and you F.Version: 7.8.2

Complex afI’ve used eBay, amazon and Kijiji to shop with ease. Alibaba is not impossible, but it’s definitely not easy to use. The interface is clunky. Why is scrolling down also sideways? Should I assume postage is free or expensive? You need a crash course before using it. Every time I shop here I come to the conclusion the items are the same price as eBay, so I switch to eBay because it’s easier..Version: 6.14.0

Deceiving in many ways.I have browsed the app for a long time, uneasy about doing business in China i have looked closely at the sellers. Lots of shiny BS plaque images and certifications that seem blustery. I decided to try it and I finally placed an order for items that are a part of my manufactured product. I was sent the wrong parts (clearly NOT WHAT WAS ORDERED) and the seller offer a 5$ refund 🤦🏼‍♂️. I opened a dispute in Alibaba and so far nothing has been done other than suggesting a 5$ refund was reasonable. This might be a cultural difference I’m not aware of BUT in the US if i send someone something other than what they ordered, I pay to get it back and I refund the money. In my mind this is as it should be. In Alibaba’s mind 5$ back and I keep the useless items makes more sense. So my review is this, its a gamblers app. Maybe you’ll get the product you want, maybe you wont. Either way if theres a problem, your money is gone and odds of getting it back are as close to zero as they’ll get..Version: 6.21.0

Pretty poor, just like the websiteSome of the messages mysteriously remain in “inquiries”, others in “messages”, and it isn’t possible to move them. The chat does not update automatically. I need to leave the conversation, swipe down to update the inbox, then return to the conversation. I don’t seem to be able to disable on-app notifications for “promotions and events” (it’s disabled in notifications yet I still get the annoying ‘1 message’ symbol only to find out it isn’t a message, it’s promotions and events, which I don’t care about at all). The interface is dated, images sent through do not always display, the English is not always great, basically a pretty poor app for something that’s meant to support international trade..Version: 6.17.0

False advertisement!!!A lot of manufactures from China will list a cost for a product. Once you show your interested and place an order they change the cost price to sometime 5x more or the minimum order. I call them out for promoting fake prices and they make excuses like oh we need to update to the new prices ect. This has happened 90% of the time since I’ve opened an account two years ago. There have been a few good honest manufacturers and I have been a loyal customer too. But something needs to change cause I’m not the only person this happens too sadly all my friends too..Version: 7.12.1

50/50Sometimes you win sometimes they will get you for all your money. I had better product service with the unverified sellers than trusting alibaba trade assurance. Literally a scam, what the seller says goes. There are so many people using this app they don’t care about true customer service. Once I order 4 things and one item was completely wrong. I asked to return it for a refund and they only granted me 5% of my money because they didn’t want to pay shipping for return and alibaba wouldn’t make them refund the item. I purchased a pricier item, waited 4 months for my product, and still haven’t received it or a refund. There is no guarantees only use this site if your willing to gamble with your money.Version: 7.49.0

DisappointingI found the item I was looking to import to Australia. I had many emails about the product, customisation. I tried many times to order samples but it wouldn’t work. After a week of messages I was told last night they can’t import to Australia. Why would they waste my time? I was clear from the start this is what I’m looking to do. I hope all traders are like this?.Version: 6.10.1

Extremely DisappointedHi there, I have been a customer of AliExpress, who, I believe is a subsidiary of AliBaba. I purchased a Haiqin Watch from AliExpress-Luxury-Watch-Store. The sale was confirmed, & payment through PayPal was confirmed.I then received an email saying that the watch was on the way. Then again I received another email advising that the watch has been shipped. I then received another email, advising me that, that watch was not available to me??? Since I couldn’t get the watch, the most appropriate action was to ask for a refund, and was Blown Away with the response. I was asked for my Account Number for this Refund!!!!!. WHAT??? I then contacted PayPal & filed a Dispute against AliExpress for this particular transaction, and recovered my refund amount within a couple of days. Honestly, I have lost confidence in AliExpress. Why was my Account # asked for?? I can’t think of any other reason, except to commit a fraud. I am writing to you this because I thought you should know. My particulars: Name: Qurban-Ali BAWA. email: [email protected] gmail.com I thank you for your time to reading this. Sincerely, QB..Version: 7.55.1

One star is too high.Your sellers provide products to buyers. Your buyers pay money to the sellers. The items ship around the world. When the courier says “it has been delivered, Alibaba says “Transaction complete. Please provide feedback.” I have no feedback. I have no cellular phone. I have no “evidence” of a failed transaction except a credit card statement and an empty mailbox. Can you not add some way to enforce that your seller will follow up with their shipper and find out where the item was delivered to? If the item is not delivered to the buyer then the funds should be refunded. (I don’t want a refund. I just want the smartphone I paid for and I’ve been waiting about 2 months to receive.) this will be my last Alibaba transaction if you do not help me resolve this. I will tell everyone I know that eBay is way better. Ebay provides insurance for the buyers..Version: 7.56.0

Re: Silicon Sublimation WatchI ordered 100 Silicon watches. I was asked by JENNY XIONG what colours. Well sadly I did NOT get the RED, BROWN and WHITE I asked for. When I queried why the mistake I was given so many stories and excuses. First excuse : They don’t have the above colours (WHY ask what colours ?) 2nd Excuse was I was sent the correct QUANTITY. I tried to sort my order but talking to JENNY XIONG is like going in circles. I do believe that she knew what she was doing but they don’t care as the company know that once you order and pay the hefty COURIER cost that there will be no way you can return the order as you will be paying again. I feel I was misled by the company as well as JENNY XIONG. I will most certainly not be dealing with JENNY XIONG nor this company. June.Version: 6.15.1

Need more shipping options to the U.S.Alibaba needs more shipping options to the U.S. I researched purchasing an electric ATV (quad/four wheeler) for 5 weeks on Alibaba. I looked at 10 different companies. At first I was about to give up completely because none of the companies seemed to understand English well enough to understand my product requirements and what I was looking for. Almost every company told me I could buy the ATV from them and they would ship it to the nearest U.S. seaport, but I would have to figure out how to get it from there, through Customs, and to my home in Utah myself. Most of the companies had no option available to them to do the logistics themselves or to have a 3rd party company do it for them. I finally found 1 of 10 companies that could sell me the ATV, clear customs, and provide ground shipping, but it added 100% to the cost of the product. Alibaba has some great product options, but Please improve the shipping options available so you can increase your sales to the United States. Thanks..Version: 6.11.0

Three Stars - Why...Although Alibaba is a great place to allow buyers and sellers to meet, most suppliers never want to use Alibaba for Trade Assurance and I see why - is is cumbersome, time-consuming, doesn’t work most of the time. Alibaba has the capability for credit cards, eChecking, and TA (wire). Each take too long to deliver the payment to the supplier, and more often than not, especially with eChecking it will be cancelled at the last minute, after they take your money, and your items are waiting to get on a truck... three stars because though they have come a long way, they have a long way to go....Version: 6.4.0

Warning to everyone who wants to deal with this siteI bought 10 memory cards for the phone and after completing the purchase, the seller called me on WhatsApp and told me that this money is not enough, this is a cheap price only to attract customers, I was shocked and then canceled the purchase and in the end I lost my money. I do not advise anyone to deal with this site, they are scammers.Version: 7.47.2

Somewhat crippledThe app is somewhat crippled, in that the developers buried some features. For example, finding your favorites is not easy. Sometimes features on the app seem to be absent. The website is better, although both the website and the app seriously overlook certain things. For example: 1. You should be able to sort your favorites list by vendor, price, date, name, manually etc. Just like any other search. 2. On their messenger, and they have a little pop-up field where you can type in your reply. Unfortunately you cannot see the entire string. So if you have to refer back to previous messages while you were typing, you cannot do this. It’s very inconvenient. 3. I try to sort vendors using a folder for each vendor, but not all the named vendor folders appear, only the first two ! 4. I cannot easily load a cart to ask vendors for a quote on a range of items they are offering. Alibaba’s method is very convoluted; definitely unfriendly to the buyer. I cannot imagine the complexity of writing an app such as this one. Although I sympathize, Alibaba is nowhere near as easy for the buyer as eBay’s website and app..Version: 6.11.0

They blackmailed me and stole my designsI have been a long time purchaser of alibaba and aliexpress. I make custom products I design myself. One day I checked the market on alibaba and seen my designs were stolen. I reached out to the company selling it and let them know. They immediately told them I must cooperate with them or they will steal all my designs and message all of my followers and give them free samples of my design. They then sent me a screen shot of my Instagram account. Then I go on my Instagram account and they start harassing me and my customers. So BEWARE buying from Alibaba or aliexpress. I never will ever again because it was kind of scary and because of them stealing my designs I can no longer compete with prices and had to shut down my once very thriving business..Version: 7.32.0

A hell for a an individual customerI bought a pair of shoes which I never received. It was a scam supplier and when I started the refund process, first, they are in China and they barely understand what you say. Second,Their return process will drive you crazy. After trying for 1 hour, I wasn’t able to apply for the refund because they made it impossible for the individual customer who buy a single product. You would need to provide a lot of details which is practicaly impossible for a person without a CPA. It was a bad experience and please don’t think they are American platforms who are providing customer service or that easy. Let’s not waste American dollars here, for God sake. Please support your own business. Thanks.Version: 7.14.0

More Bad than good vendorsGood seller is Shantou City Jinhaian Craft & Toy Factory. They were the 1st store I had brought from. I had brought 8 small handbags and shipping was only about $20 bucks, and it took less than a month for me to receive them. I wish they had more stuff for sale. But after then all the other vendors I tried were terrible. Some no longer had the dresses in stock but still have them for sale, for stock poly mailers (not custom mailers) MANY vendors (Yes I do mean more than 3 vendors is doing this) min order of 500 then when I start the order they would respond back saying the min is 5000. And the shipping is crazy expensive. Maybe it’s a better site for huge or big business owners. But if you’re a tiny or small business then I wouldn’t recommend. You’ll give yourself a headache dealing with them..Version: 7.13.1

Trade assuranceIt seems good initially. I bought stuffs from china throgh alibaba with their trade assurance. Non of product i received as per photo or what they written. I bought throgh trade assurance soni was thinking i can get refund. Seller rejected to give refund and alibaba asking me to proove it through third party inspection which is here worth 200$ to 1000$. I bought just sample worth 50 to 98$ value! Is this the solution? From china this is common supplier shows you nice photos of item and u will get worst one. The app is good for seeing and searching stuffs. Another problem with this app is there is no personal customer service which is so annoying when u really required someone..Version: 6.8.2

Difficult to use and navigate aroundLove what this service represents but find the app really difficult to use and navigate around. I thought it would be similar to Etsy but it’s so much more complex and you constantly need to ask suppliers for further explanation because the purchase setup for categories are not clear or user friendly..Version: 6.14.0

Awful to navigateCannot figure out the steps to complete order with Amber. Tried several times..Version: 7.48.0

Jack maWhere is jack ma.Version: 7.26.0

Honest reviewIt’s a great app but extremely frustrating that vendors can put an price on the ad then change it up but 3x once contacted, also minimum orders are being advised at whatever and not held true once contacted. Hard to get anywhere with such incorrect information on initial ads.Version: 6.21.0

Alibaba needs improvementGreat items but this site needs to sort out payment section as they only accept western union money transfer etc which is not safe i would surgest allowing PayPal and bank payment to pay to sellers when buying items otherwise i would be buying loads of items hope this site can improve on security etc then maybe i would buy from here then dhgate and wish etc.Version: 6.24.0

SCAMEDBe very careful with who you deal with if from the USA. I asked for a quote and was contacted by multiple people. I placed an order for clothes. 20 hats, 20 beenies, 24 hoodies, 5 athletic jumpsuites and 6 wool coats. The sizes were sizes that would fit children. The embroidery wasn’t finished, and won’t respond to a single message now. The company was Antom Enterprises. I have asked for a return label, corrected order etc. and now they won’t respond. I was asked to contact them through WhatsApp they said it would be easier and sent them the money PayPal. Do not do this. Alibaba will not help you with your order or people who scam you. They do not keep track of who contacts you based on your request. I spent over 45mins with alibaba customer service and got no where. This is the perfect site for people to scam people on. I’m new to alibaba placed my first sample order for clothing and got ripped off..Version: 6.10.1

JagdishThe app is not functional. Does not open the incoming inquiries.Version: 6.5.5

Hope to be fixedI set my country canada and anytime I close the app and reopen it , it gets switched to USA So frustrating.Version: 7.52.1

Seems scam app to collect your personal informationIt was my initial review: ‘Just downloaded the app and registered with all my personal information verifying via email and phone number. Then suddenly system log me out and when I try to log in it keeps saying ‘abnormal account’. I and my business are both very normal; but seems your system with your app are very abnormal. Fix it or ditch it.’ But since then nothing changed besides back and forth emails after developers response. For my requests and questions to restore my account alibaba replies with more unrelated questions to solve the problem from their side like what phone company I use etc trying to collect more personal data which is actually none of their business. Now imagine if you invest large amount of money in some manufacturing company in China and issue arises from their side alibaba is totally useless to solve such issues. Sadly it [Ali Baba] was the name of one of my favorite fairytale heroes of my childhood, but Chinese stall it and corrupted..Version: 6.8.0

ServiceService après vente horrible.Version: 7.51.0

How outdated is this app?The search function is not to bad. Ali need to rein in suppliers who incorrectly describe their merchandise. Everything else is so outdated and poorly presented. Feedback facility doesn’t work or respond. Messaging facility and information is so small. For 3% your users should get so much more..Version: 6.2.0

False AdvertisementsI have been trying to order a miner from the many advertised miners and prices the advertisements show and not one single vendor has been able to offer what their advertisement states. I have been given so many excuses why, yet I continue to receive emails with new crypto miners in stock and go through the whole order process time and time again and get the exact same results. It doesn’t matter which vendor for I have tried over a dozen. My question to every single one of them is if they do not have the miner in stock or at the advertised price, why do you all continue to advertise that you do. False advertisement and lies. I was even given one answer stating “we are like Bitcoin, price changes daily”. Wow!.Version: 7.31.2

Fighting 3 Cases Damm ScammersI ordered 3 items for my retail store and nothing had arrived it’s been 4 months and nothing still they communicate with me every time I texts them But it’s always the same thing and ups says they do not have the packages nor were they ever dropped off at any facility they trick you when it says “ Buyer Created A Label Through Ups But Never Really Packaged Anything, I’m Disputing all totals around 900 smh not cool big mess and headache I have to go through Alibaba PayPal My Bank a total mess and no don’t believe when they say easy to contact alibaba customer service. Their all shady seems so real then you get burned for your money if you dispute amd if they say their going to fix it right please wait on packages and you agree your screwed say No Don Not Agree With Seller cause in that agreement it also states you agree to a No Refund don’t be fooled take my advise. I’m on social media fb/ Everardo Acosta Instagram Suspect_Acosta SC DaRealMrSuspect I got proof ain’t no lying they scam you..Version: 7.39.0

Can’t turn off promotionsThe trends and promotion notifications you get in app are super annoying, yes I ordered a product and I am no longer interested now I have said product, stop trying to suggest me similar items and trending products. Would rate higher if this was something I could disable completely..Version: 6.1.0

Worst b2b at the momentQuoted price on the advertisement are not the real price. Much Higher than the quoted price. Some of them there just to take your money through Alipay. And few days later they will refund. Obviously you won’t get the bloody commission back, you paid to alibaba for transaction. If several f-commerce group does it then you already lose 10-30$, without any business. That is the behind the scene charge for coming and shopping here. With regrets FT.Version: 7.16.0

Poor messaging performance.I often am required to quit and re open in order to view messages sent to me; they pop up as a notification then when I go the the app they don’t load requiring a restart of the app. Also. Communication history is limited. Where is all the communication history?.Version: 6.16.0

ALIBABA FAILED TO FULFILL TRADE ASSURANCE PROMISE:Alibaba.com promise that your purchases are safe though trade assurance(means you get your money back if item is damaged or not as promised) I place an order,the seller sent me different pictures and even picture displayed was different. Seller totally sent me different item,she was try to selling counterfeit items of Dior. When I asked her that she sent me the wrong and poor quality item,she refused to refund me. I paid heavy shipping amount by UPS and also paid duty. I escalated this case to Alibaba.com and provide all the chatting proof but still Alibaba.com was unable to refund before seller keep refusing. If you want to shop,shop your own..your purchase will not be protected by the company..Version: 7.23.0

OrdersWhy does all the orders disappear after 60 days? This isn’t fair by the buyers who place large orders from many sellers as there’s no way to track the shipment & seller gets paid & if the parcels are lost buyer cannot even trace a tracking number! It’s not easy to search past orders or messages as whey dissapear after a while that’s disappointing especially for resellers who require to repurchase.Version: 6.13.0

Frustrating to navigate.This app is frustrating to use….. it freezes and does not give you the option to reply mails from your sellers through your normal mailbox and then it’s the same trying to reply through the app. Trying to chat with an agent, doesn’t happen nor is the help centre any help. What good is it if I can’t correspond with sellers I have made enquiries to via alibaba? It seems pointless getting the app..Version: 7.46.0

From good to bad...The app used to work okay before, but in the past months it is almost impossible to send messages to suppliers, you have to close the app after every message and open again to send another message. Also, my last order, the app collected the money from one bank account, plus from the card of a different account (which hasn’t been used for more than a year) at the same moment, charged twice. Their support didn’t know how to deal with this, fees lost. Atrocious service. The app has many glitches and no one seems to be working on fixing that. This is an experience on 2 different iPhone’s and every update has always been installed. Very disappointed 👎🏻.Version: 7.23.0

Not goodExpanse.Version: 7.54.1

You contain scam companiesThis application has to get full details of any company would enter the app as supplier I got fraud from Chinese company and i am sure there are alot of people faced the same.Version: 6.5.5

No networkI just get so frustrated that the app doesn’t work when the network connection isn’t perfect. Every other app will work in the same conditions except this one in..Version: 6.15.2

I was scammedSuper long story made short i ordered some card pullers from a 4.5 star seller i paid to have it here within 2 weeks got it after 2 months and didnt not receive what i paid for it was someone else’s order, The seller harrassed me for for WEEKS to send the other person their order but never wanted to send me mine, finally after being woken up various times at midnight by phone calls from the seller and being called names i sent the other person their package the next day paid for shipping and was told i would get reimbursed the shipping cost and still waiting to either get my refund, my order and what i spent on shipping. I talked to customer service a week ago and i am yet to hear back with a resolution. I got Scammed $60.Version: 7.46.1

Half and halfI use a Windows 10 PC, an iPad or iPhone for Alibaba. Messages are easier when using the App because it simplifies what is shown on the screen. But most importantly, you can copy/paste alpha and numeric info on the app. For example, if you want to send a similar message to multiple suppliers, I cant copy and paste the content to a new message on my PC. When searching products I find the PC is easier. For example, when you finish looking at a product listed with all suppliers on iOS and click back on the page, it takes you to the top of the main page. This is extremely frustrating if you have scrolled down hundreds of items, as you then need to scroll down again to try and find the previous product you were looking out. The PC takes you back to where you were..Version: 6.21.0

The worstI loose almos 1,000 buying hair from 2 differents manufacturers ans both was the same. They said they offer a best top quality hair and it’s not true ! The hair seems fine ans smell good when you received but as soon as you try on actually a head get bad not even a couple months I’m talking about less than a week! I think the customer service get preference for the supplies! I send evidence for the bad quality hair and they just ignora that boths time ! The supplies have a very bad idea of if you try the hair you cannot return it ! But I believe when you try the hair is when you know for sure the quality of the hair in a package everything seems fine and great quality ! I don’t recommend this! Is a waits of energy, money and it’s very stressful!.Version: 7.50.0

Ridiculous as won’t let me log inHave tried so many times to log in after asking for some quotes for a product I’d like made and each time all it says is my connection is not secure and I need to verify with my phone number. But when I enter my phone number it says I’ve reached my limit and to enter another number. Ridiculous because it won’t let me enter any other number as it just repeats itself saying I’ve reached my limit and to try another number 🙄 This happens on the app and via the website! All I keep getting is email telling me to get back to my quotes in a timely manner… I WOULD IF YOU’D LET ME LOG IN TO VIEW THE QUOTES!!!.Version: 7.50.2

FrustratingCannot reply without tech problems. Screens incomplete.Version: 6.11.0

Do not order, warranty will not be honeyed by Foreign companyI ordered a light from them, which stopped working in less then 1 year. I contacted company, who broke off all contact. I tried to go through app, there is no recourse. If company does not goner warranty, you are on your own. Good luck with a foreign company..Version: 7.50.2

Took me 3 months to get my money backI purchased a product that never came, and I was at home waiting for the product the day it said it was out for delivery. I looked everywhere in case there was an issue. When i went back to the seller she was rude to me because i opened a dispute even though i never received the product. It took nearly three months and they said i didn’t have enough evidence to prove that I didn’t get my product since the shipping was shown delivered and it was my fault it was lost. Had to go to my bank to dispute the order and it’s just been a hassle and a lot of money that I was waiting on. Make sure you ask them directly for shipping information because I feel like they aren’t direct and try to confuse you with the wrong info. The customer service was very nice but they can’t just not refund you when you don’t receive your packages. I’m just upset with the amount of time it took to get to this conclusion, i don’t know if anything I order will make it to my house.Version: 7.8.0

Ordered 2 timesI order 2 times from alibaba to middle east region. I think that aliexpress is much better than alibaba since you can know total amount you will be paying for a product and you can sort products from low to high. But alibaba you will be facing additional costs such as air shipping ( high cost), customs, and clearance in your country. So this leads to higher product cost price. For example i bought 20 scarfs on alibaba each costs 3.1$ when shipped and customs clearance it increased to 7$ while the same item is found on aliexpress for 6.5$. This app should be more improved in this area..Version: 6.23.0

It’s good but the suppliers are greedy and infuriating!I’ve been using this app for many years, and the manufacturers/suppliers are infuriating most of the time. When you get in touch with a supplier the price is always higher than their advertising states/quotes, like double! When you ask why it’s higher they always have an excuse or just don’t respond, then you need to sort the shipping yourself so the costs just keep climbing. It’s very poor from the manufacturer’s, they should stick to what their adds say. They ruin what’s actually a very important application for the world. If this happened on eBay it would be a different story. I wish instead of negotiations you could just buy similar to eBay, but a sample at a click of a button etc. More work required from the developer I think..Version: 7.6.0

PriceAlibaba does not control false price advertising to fais-le attract customers and do not oblige Chinese manufacturers to respect advertise prices..Version: 7.51.0

Bad product support and supported by alibaba under rule 11Of the read agreement with the bison company on spare parts and ruling My advise to any one is never to buy from this company via ; alibaba as they are both in bed with each other on sales and DO NOT CARE about after sales in any ways they will never replace a broken part even on a brand new jet boat like mine the gear stick and cable snapped straight away Cheapo Chinese junk huh Really upset over it so my next move is to contact the Chinese embassy and complain to them about both your companies to you will lose lots of business when I print this all over the world sites every where Do not buy from HISON they will never sell you a spare part they have not only told me that but put it in writing to me along with it Grrrrrrr.Version: 6.17.0

Annoying emailsToo many emails with promotional things and non requested communication, where is the opt out from having you harassing me with 20 emails daily? I am not here to spend my whole day going through 100 emails of unsolicited communication from you. I have to get my work done and so far you have been more of a problem than a solution because now I have to go through an extra 100 emails that I think could be a genuine supplier trying to communicate with me. So big thumbs down on that regard..Version: 6.13.0

Why.So my account of some 10 years gets blocked for “security reasons “….it’s so secure they can’t tell you why..to navigate around to find an answer is impossible. Even real people can’t help…so #%€$ you Alibaba. The end of a beautiful relationship…but is this all connected to the Empire who for some Inspiring reason are hell bent in destroying there own jewels in industry. Good luck China.Version: 7.49.0

Beware Fraud Scammers on AlibabaI’ve contacted several suppliers for a product I was interested in. I managed to find good prices but these companies were fraudulent. They steal legitimate company identities and use different bank details, together with fake websites, to attempt to scam us out of money. Alibaba - why can’t you verify businesses better before allowing companies to use your website?!? All you need is the directors ID verification to make sure the advert is legitimate. But I get it, you need more people using alibaba so you allow anyone to join. Maybe if you made it more secure, more people would join and use it for legitimate business. I find alibaba to be unsafe to use as I have to do soo much research to see if the company I’m dealing with is genuine or not! Unbelievable! So far, I find alibaba pointless. It hasn’t helped me find any of the products I am interested in..Version: 6.15.1

Not a good set upCan’t remove any items in the order liss.Version: 7.8.1

Scammers and gangstersI bought an amount of powder for medicinal use, and when I received the substance it was fake and it caused harm to me, and when I asked the seller to return the substance, he did not accept and the customer service center intervened and asked me to analyze the material, but the analysis costs more than the price of the substance five times, in the end the seller threatened me that he owns My address and name will be published on the Internet and cause trouble for me and threaten me, and when I showed these documents to the site in the report !! They didn't pay any attention and nothing happened !!! On this site, if you are not Chinese, they will never listen to you. This is what the seller said insulted me and told me: So that you know who China is !!! The seller threatened me that he would send me his men to my home address registered in the shipment. For your family safety I advise you not to put your real address on this website that protects these gangs..Version: 7.19.0

ScamI have been scammed by a supplier for $2000 and I had trade assurance but Alibaba.com dispute team never helped me.I ordered for furniture and the supplier never shipped it and it has been way past the shipping agreement.The supplier keeps giving me excuses and I think Alibaba.com dispute team helps these scammers steal from innocent buyers.They asked for evidence and I provided clear evidence but they still didn’t help and I think they only tried to frustrate me so I will just leave it.I finally canceled the dispute and the supplier refused to ship my orders.I started another dispute again and they are still frustrating me.How do you help people scam innocent buyers when you are supposed to be protecting them?Everyone should stay away from that platform.Suppliers will advertise nice stuffs and sell you fake or low quality stuffs..Version: 7.49.0

App view is too bigThe whole page is enlarged in the APP when using Alibaba. On a normal internet browser, the viewing is a lot better..Version: 8.1.0

Unprofessional, cheap quality, high pricesTheir prices are twice higher than the U.S. I downloaded the app try to get some products from them and save a little money because they deliver from China and China’s products are cheaper than the U.S.,but the prices shows on the app of each items is incorrect if you tryna buy something they told you a different price not the one it shows in the app. I was tryna order a coffee table and the price was $599 after I try to chat one of their agent she told me the price is $900 and I said like what it saying $599 in the app. She was really rude she didn’t even answer me, I try to text her again to make sure the price but I couldn’t send her message because she blocked me. Once again things that comes from China are 10 times cheaper than the Unites States. I know because I been there. But on this app they are twice expensive than the U.S....Version: 7.17.0

Needs an update especially on mobile.I would receive massages from seller but then I go into my messages I can’t see or find them. Even when I refresh the page and try to reinstall it. It’s just useless in that manner. I have been using it for some years but it’s time to upgrade..Version: 7.25.1

Poor refund policyI have purchased my two items and didn’t not received the items after patiently waited for 5 months. Contacted the sellers and did not reply. Contacted customer care and the service was extremely poor and unhelpful. Would definitely not recommend this app to friends and family..Version: 7.49.0

Good and badI order a few Thousand USD products from here with different suppliers. Some products I get very good price while others are just fair with expense shipping cost. Suppliers are varied. Did not receive everything that I order yet. Will see. However I spent a lot of time to search what I need. But have encountered a lot of misleading price or product images do not match the description. They will said the price is old or not right..... waste a lot of time. But some companies are very helpful. While Some will tell you to order from other suppliers if I show them their listing price. Also agree with other reviewers, shipping cost a lot and not much choices. For giant company like this; should encourage their listing vendors to update their price. False advertising in The US are big mistakes..Version: 6.20.0

AI purchased 4 outboard motors from this comps and on the day of final payment I contacted this company to double check to c if they had my order .i sent my final payment excited to finally pay this off . The next day they said we don’t have the order and now they tried forcing a pontoon boat on me with out my order I said no U lied about my motors ur lieing now about a pontoon boat and they want me to send another grand I said hell no I ask for a refund they don’t give refunds this is my dealings with this company they still holding my 9000 against my will so I’m stuck with them holding my 9000 dollars. This could be u.Version: 7.18.0

FraudAlibaba paid seller on promise to ship replacement goods as the first package came badly damaged and missing items and was prepaid so seller must claim from UPS. UPS also bad, no more UPS. Was never sent replacement so Alibaba did not live up to obligations. Also they time out so I cant leave 1 star feedback Last use artificial intelligence on chat, no humans so no resolution, phone as bad. AlliExpress a bit better, no help if seller goods held by customs due to seller error, no refund. They are not up to Amazon that the goods arrive or your money back. At least a Paypal direct to seller bypassing Alibaba would save commission and give 30 days to claw back money. Amazon , the 1 time I needed them, humans were there. if you care Alibaba call me with a human 1-250-782-4331.Version: 7.18.0

Needs some more updatesPlease optimize this app for iPad Pro!.Version: 6.12.0

Can’t change the passwordCan’t Chan the password after I being hacked.Version: 7.50.2

Rip off scam scammersRipped me off $100US Don’t use get this off the apple all store.Version: 6.23.0

Kerry O’RourkeIt’s not very user friendly, I’m trying to order some items and the trade portal is hard to work out, I can’t even get off the first step in the payment process Kerry.Version: 6.21.0

Scam!!!!Site likes to take money and send poor damaged products and not give proper customer care.Version: 7.54.1

Please reach this supplierIt is so frustrating that the supplier need to review the review I left so that they could filter their reviews. But please don't order in this supplier: DALIAN ZM INTERNATIONAL TRADE CO. honestly, my expectations are not meet. First, my physical product, I ordered the one that has a compartment for the eyeliner. I have received it separately from the eye lashes. Second, they are over priced. Hear me OVER PRICED, you just need to explore different vendors in this app and obviously they overpriced. Third, I was told that my package will be shipped the 8th of April, then I follow up they gave me a tracking number on 16 which is more than a week of their promised date. But turns out it really got shipped 28th of April. Fourth, I don't understand about the delay of Shipment because of COVID, I stopped believing this excuse when my other orders got here when I ordered first from them. Lastly, it is super disappointing when they have promised for FREE products for the inconvenience but freaking TWO MAKE UP REMOVER WIPES for all the hassle? No, this is just ridiculous..Version: 7.31.2

Demande de remboursementBonjour j’ai acheté chez vous des piles auditives 312 il y a plus de 11 mois sans marchandise et sans remboursement veuillez svp me contacter.Version: 7.50.2


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