Ryanair Negative Reviews

Ryanair App Complaints & User Negative Comments 2024

Ryanair app received 165 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ryanair? Can you share your negative thoughts about ryanair?

Ryanair for Negative User Reviews

✓ Check inGreat difficulty using my phone to check in. Kept saying it was sending me an 8 digit code and it never did for 2 days. Tonight it worked..Ayrhead62Version: 3.162.0

✓ Just painfulIf any other airline was flying the route, I'd use them. Why? Ryanair did a dirty on me a few years back so I avoid them where I can and tell I tell my staff to only use Ryanair if there's no other airline available. Their customer service is nonexistent. It would honestly be easier to talk to God. Ryanair's check-in is beyond painful. How many times can you get asked if you want to book seats? Want to check in now? Fine, but you can only do so if pay to select seats. You want to check in now for your return flight? Fine, but you have to select seats and pay. If you accept that you are paying next to nothing and have to waste time dealing with processes set up to get you to pay more, then fine. I just find Ryanair horrible to deal with. There isn't a single process set up to be easy - everything is about getting more money out of you..GrjhfhgdhgfhjgkhgVersion: 3.159.0

✓ Fox your login loop!!!Can’t login with facebook because it keeps looping.MrOatmeal7Version: 3.163.0

✓ Made to pay for seatsI tried to check in on the app about 8 hours before departure using the random seat allocation which is free. Despite being within the 24-2hour window before flight departure the app would first offer us the option but on the next screen ask us to choose seats and decline check in if we did not chose seats. There was no option to call or contact customer service from the site on the app that we had the difficulty with. I would not have been able to check in online and would potentially risk paying an airport checking fee if I had not continued with check in and paid the £8 per seat. This I have been made to pay above what I needed to pay, willing to go with random seat allocation. This is not a glitch on the app, as it has happened to me and some of my friends before. It appears that this is a convenient way for Ryanair to earn additional money and stressing out their customers just a few hours before take off. This should not be legal, as customers are duped out of their money whilst made to believe they can chose free random allocation. A refund of the seat booking fee should be undertaken without further need to prompt Ryanair. Very unhappy customer..AssrrdhkfVersion: 3.163.0

✓ NightmareNever again … even now when we are travelling apparently I can’t do a mobile ticket and have to print. I don’t have access to a printer and am in a foreign country. My family and I booked these tickets as a first time with Ryan Air. We’ve now paid hundreds of dollars for a simple flight from Barcelona to London and still there are problems. If there is any issue with mobile boarding tomorrow I will be slamming this airline again. What a nightmare.Ajrush20Version: 3.158.0

✓ Can’t change flight destinations when making amendmentApp has a few things missing that can cost the user money. For example you can’t amend a flights destination if it is a return flight, only the dates. Through the online portal can change the destination. Little things like that just show how dodgy this airline really is. At least they are cheap. But boy are they dodgy. If they were a seat belt, they would be floss. But they would charge you extra to floss with their seat belt..Bensaddress1985Version: 3.88.0

✓ Booking extra 10kg caseHaving spent an hours trying every avenue on my PC to add a case to 2 passenger & clicking on Add to Trip as instructed from all the pages displayed via HELP etc, it only allows you to book a 20kg case. Infuriating, although not a surprise for Ryanair, sadly. Second point is buying three cases specially for cabin use with Ryanair, the size was changed ! Full marks to Ryanair for treating the customer with utter contempt . . I thought they had learnt lessons in Customer Care but, apparently, only until the next opportunity presented itself to trick the client. Actually not unlike most corporates, like Banks etc, when they simply don’t get the idea that proper customer care bring new client and keeps existing ones on board; it all about trying trick people into payment more and/or needing counselling after battling their Web Help sites!! Very sad JG.Jacques JAGVersion: 3.59.0

✓ Terrible service, delayed flight without explanationWill never fly with this atrocious airline again. Flight delayed 3 hours with explanation arriving at 1am in the morning. Clunky app and unhelpful ground and aircrew staff. Terrible inflight service and zero value for money..Very unhappy ex customerVersion: 3.161.0

✓ Worst airline to ever existI had a problem checking in so called the help centre who said just tell them when you’re at the check in registers and they will check you in there. Well, once we arrived we were greeted with a 30 euro fine for not checking in when the online system wouldn’t let us because it’s useless! Seems like a scam! Then to make it worse 20 euros to print the boarding passes because we are Australian so can’t have them e ticket. Not only is that racist it left me seriously questioning their printing device as the staff told me the reason i have to pay for my pass to be printed is that ‘they have to pay for the ink and paper.’ That’s some damn expensive ink..MikehikesykeVersion: 3.50.0

✓ Too many add-onsUsing fear factors to sell add-ons every step of the way is a terrible customer experience. We really this is a no thrills bus in the air service. You could try to treat your passengers as people and not a credit card.OpopiloVersion: 3.155.0

✓ DisappointedI am a little disappointed, the day before yesterday when I was using the app for a one way ticket to Madrid and it was €64.00 then as i was trying to continue through to pay it kept kicking me out of the app. Now i have booked the same flight a day later for € 83 something, was this done on purpose?.Mel9577Version: 3.14.1

✓ Pathetic serviceNever on time and the app never shows any updates regarding delays or any other as a matter of fact. What is a seemingly cheap air fare, you surely pay above others once you include baggage costs and the other crap shoved down your throat through the app. More importantly one has to price in the unrealiable flight times, being late on average about 40min, and up to few hours when employees strike across countries. Feel bad for people working for this company..ZastoJePilePresloCestu?Version: 3.69.0

✓ Like most things Ryanair, it will make you angryDownload the app just to give it a negative review. Ryanair used to be a really good low cost carrier in Europe. Now it is basically just a money gouging scam. Travelling with a partner? That’ll be an extra €8 if you’d like to sit together. Want to take more than a purse on the plane? That’ll be an extra €8. Want to put your boarding pass ON YOUR BLOODY PHONE??? That’ll be an extra €8. With all of the extra charges and irritation, at this point it’s actually worth it to fly with literally almost anyone else. Bye Ryanair, you’re really flushing a once great and usable service right down the toilet..DallasleviVersion: 3.43.1

✓ Terrible serviceI was charged €55 today because I had not checked in before arriving at the airport.Robbed by RyanairVersion: 3.66.0

✓ They suckWas charged 55 euro to print a boarding pass, would not recommend Ryan Air to anyone they are a bunch of greedy Morons..Do not fly Ryan airVersion: 3.73.0

✓ No mobile boarding passI have a US passport valid everywhere Ryanair flies. Unfortunately, the app sees it as a foreign passport so it won’t show a mobile boarding pass. Sometimes I’m told to get a visa check for my US passport like I can’t travel to Europe and have to wait in the long check in line which inconveniences all customers. Sometimes I’m told to get it checked at the gate since they always check there and I’m making the check in line longer for all. Just give me a mobile boarding pass..Tiac211Version: 3.59.0

✓ Service is terrible online and in personThe service online service lots of hidden costs which initial makes you think your getting value for money but then you might as well pay for a more expensive airline so at least you know what you are paying for and you don't get left short changed. The customer service when you meet the staff in person is even worse than the online service. People are a rude and need to be retained in how to speak to paying member of the public. Which is very disappointing because at not point should a bad online service be better than when you speak to staff and as for help... I'm just lost for word but people reap what they sow. But if you If your looking for a disappointing service fly Ryanair they will let you down..Ryan air disappointmentVersion: 3.146.0

✓ Worst app ever!Ryanair app is not user friendly and is chalk full of hidden fees. Complete money grab and terrible service.123 canadaVersion: 3.154.1

✓ Terrible Service by RyanairI was travelling from Toronto to Barcelona where I tried to check into Ryan Air and the application did not allow me to choose random allocation for seating. I didn’t want to pay for a seat so I waited to get to Barcelona to complete the check-in in person for my flight to Milan. There I discovered that I was being charged 50 euros for not completing my check in. I have not heard of a single company who does this. I will make sure to post this on all social media discouraging people from using this terrible airline!!!!.TaraivkVersion: 3.75.1

✓ The app doesn’t work all the timeI find that the app freezes constantly, you can not trust that you can check in or even view your boarding pass. The app works 50% of the time and it is a real shame. It is best to always print out your boarding pass because you are never guaranteed that the app will even open..Glendad13Version: 3.75.1

✓ SupportI spent 30 minutes on line with a bot and then a person to try to change a flight. By the time they actually responded we had gone inside the 2 1/2 hour window and said they could not help me. Service support needs improvement..Have fun hereVersion: 3.138.1

✓ Lahoua abdellahDurant mon dernier voyage de l Aeroport Charleroi. Destination de Madrid , j ai essayé de m enregistrer en ligne et ça pas fonctionner , et en se présentant à l enregistrement pour expliquer la situation , elle ( la dame à l enregistrement ) m as répondu de payer 55 euro si je veux voyager si non je rate mon vol.At55223Version: 3.60.0

✓ Online problemsI bought 3 tickets thru eSky on April 7. Got a purchase no. but no confirmation ever came. Credit card was charged. Realized the problem last night the Ryan Air site did not recognize my number, so I bought the tickets again - will cancel the first charge later. Using the website this morning was difficult. Went round and round in circles. Maybe MacBooks are not well supported. Tried to check in but was asked all the already chosen options all over again. Couldn’t check in. Got not email or confirmation. Failed twice. Finally checked in on the Ryan Air app. What a lot of hassle..TobymarionVersion: 3.132.0

✓ Mobile app recommendation and commentI have downloaded the application first time on iPhone. It is working pretty well however time out is very short to read through all the information and policies to agree with. If you properly read terms and conditions and you click agree usually application times out already. Picture of the food is 20 times bigger than icon of your boarding pass or check in icon. The most important information is hard to find and least important items are glorified and highlighted. The app works pretty well and smooth but many pages do not have cancel button. For example if I go to change my seat it’s not clear that I will be charged £6 additional fee even if I already paid £20 to choose my seat. It will let me happily go to the area where I can change the seat. Only there I see it will cost me £6. And also there is no back or cancel button. I had to use the arrow in the left top corner to go to back home. I am 90% positive it is designed purposely like that to confuse people. And pay more money. I don’t mind to pay for additional services for very cheap ticket although my £13 ticket cost me at the end £160 :-) but that’s all good. But application should treat a human being professionally and with dignity and not treat me in patronising way..Moop21Version: 3.120.0

✓ Problem -unable to change card payment details on app.I like using the app. It has taken me more than four hours to book my flights today. Three phone calls to Ryanair. Countless attempts to change the payment details on my app so that I could book my flights and pay via the app. Absolutely no good at all. I wasn’t able to make the payment. The app wouldn’t accept the change to my payment details. One lady at Ryanair was very helpful and did talk me through what I needed to do on the website. However the changes didn’t work. Eventually I gave up and used my partners phone. I went onto Ryanair website on his phone although I did go in through my email address. So I’m at a loss as to why things worked for me on his phone. I did manage to book my flights and pay with the same card I had been trying to use previously. I then went back in on my own phone via the app to check in. The check in worked fine. I still haven’t managed to change the payment details. This will need to be looked into as the card details currently on record have expired. This has taken a big part out of my day today. Has been extremely frustrating. I trust someone will look into this and get back to me please. Kind regards Tracey Holmes.TrayJuVersion: 3.78.0

✓ Just low-costIf you want cheap flight - let’s go. There is annoying random seats though, when I book with someone I prefer to seat together - no matter where, but together. It would make sense to charge for an extra leg space seats or something - but not to separate people who travel together when there are free seats. Last flights we simply swap seats or come to each other..Blackening999Version: 3.60.0

✓ Overbooked flightWhere do I start I booked a ticket day before got confirmation number that was paid . Get to the gate the Ryanair agent tells me when I get to gate they'll Adi gn your seats . My wife and i get to the gate we checking in the agent tells us sorry over booked flights no seats for u .and your wife . He made us wait until all passengers got tying the bus to get to the gate . We spoke to both agents they said sorry we can't do anything bout u . Me and my wife had a wedding to attend that Nite and couldn't miss this flight . No supervised to speak too . She then tells me sir please chill that's when I lost it . She then said she's calling supervisor to try to get us mother flight who walks in 2 police men she lied to us bout supervisor coming . 2 police men greeting us as if were criminals . They escorted us to supervisor which got no where . We had to purchase whole new airline ticket which was for next morning . So now we have no hotel to stay at . They said they'll give us voucher no voucher . They gave us their policy form which they lied it says we don't overbook our flights do what happened to our flights . You took our money made us buy new ticket and promised Rf which I'm sure they lied about that . Horrible customer service no supervisor . Do not fly w Ryanair bunch of crooks ! !.Steve sabanVersion: 3.137.0

✓ Unresponsive AppVery difficult to use, it takes forever to do anything as it’s constantly freezing (my iOS is up to date)..KiNGNZVersion: 3.75.1

✓ Terrible App and AirlineHorrible app that does not work and airline that scams and treats its customers like rubbish.FickkhovixuxyxyfivibVersion: 3.23.0

✓ Upset CustomerAbsolutely horrible airline/service. I tried checking in on my phone two days before and then 1 day before and it gave me the same message saying that I had to print the boarding pass at the airport. So I went to the airport to print it and they said it cost €55 to print it. That makes no sense because they didn’t say anything about a fee online. Therefore, I explained this to the manager at Nice Airport and he was so rude to me and said I had 1 minute to pay because he was shutting down the boarding process. So I ran through security to my gate, only to find out that the boarding process has not even began and our flight (without prior knowledge) was delayed. I am sitting here waiting for the plane (FR 1959) to leave Nice and arrive in Dublin. However it is 9:35 (the time the plane is supposed to leave) and we haven’t gotten any word when we might leave. I am disappointed in the flight, the airline, and the staff. The manager at Nice was so rude to me and I never want to fly RyanAir again..Yonce1234Version: 3.66.0

✓ No mobile boarding passNo mobile boarding pass. Might be a non-EU thing, but completly useless for me as this is the main thing I want it for..XhoangxVersion: 3.49.0

✓ Don’t bother if your Non-EU - discriminationAs a non-EU citizen you can’t enter your passport details to progress through check-in. Don't bother with the app if you hold a non-EU passport even though you have a valid ticket and are a European resident. Why bother building an app Ryanair if you can’t service customers?.LadybirdlllVersion: 2.3.305

✓ Very confusing and made only to let pay extras not need it!!ShameShame.Ckaudio 56Version: 3.137.0

✓ UNNECESSARY CHARGE FOR CHECK-IN&BOARDING PASSIt was very inconvenient for us to pay extra just for check-in/boarding pass. We showed up for check-in on time, but we were surprised when RyanAir staff told us that we actually had to pay for boarding pass because we had not checked in online. This is a very disappointing policy. We already paid for the plane ticket; why do we have to pay more for check in? There was no information provided to us that online check-in is free and on-the-counter check-in has a fee. We had to pay €55 per passenger (we were 3). Had we known about this policy, we should have done it online. This is very unreasonable..Passenger2019Version: 3.64.0

✓ Ryanair App - Needs Better Flight StatusI know our flight is going to depart late (almost 2 hours) but Ryanair’s app still shows on time departure.Schmenky_DoodadVersion: 3.137.0

✓ Can’t use itGood luck trying to create an account..Lofty 1212Version: 3.163.0

✓ War with RyanairI appreciate Ryanair low fares, but I despise Ryanair for making me find a printer to print my boarding passes for every flight. I fly all over the world and only Ryanair have this archaic and ridiculous manual print process, no doubt just to generate more revenue, even though they claim some BS visa requirement, which no other airline cares about..RobHutchsterVersion: 3.75.0

✓ Every single thing is extraWant a carry on? £24 and absurd baggage prices in the end they don’t end up being cheaper than other airlines.M76757Version: 3.144.0

✓ Check the places the airplanes arrive and bags included you can lose moneyThey can say “Paris” but it’s an airport 60 km away! You lose all your money too! Also they say no bags are included and when you check in you have two bags included one small one and one of 10kg, you can get confused and buy another bag and lose that money too! I lost in total 130 Euros and Teo flights that would be useless as this takes me super far (I know I should have checked the arriving and departure so it’s not completely their responsibility despite they use the marketing like this for tourists that are not aware like me! I place 2 stars instead of 1 cause the checkin and app are good to use and easy! However I will not chose this tricky airline again use Vueling or Transavia! I gues Raynair makes money fooling unaware tourists. Absolutely no reimbursement of anything CAREFUL.1420738Version: 3.70.0

✓ A game of cat & mouse?Unlike many Ryanair customers, I accept the way in which ‘extras’ such as baggage allowances and seat allocations are added on to the cost of flights. Most people appear to totally forget what excellent value for money Ryanair offers by the time they get to the check-in stage - not to mention the range of destinations the airline offers which would otherwise be inaccessible. However, I do feel it is unfortunate that the whole booking experience is made to feel like a game of cat and mouse (obviously, the customer being the mouse) - where you are repeatedly ‘caught out’ by the booking process - or having your arm twisted into spending more money than you originally envisaged. I could give you several examples of this, but I am sure you’re aware of what I’m referring to. When travelling for leisure purposes, I am happy to spend money on an improved travel experience, but I am always left with a rather unpleasant taste in my mouth after emerging from the Ryanair booking process. And as someone who very much supports Ryanair as a low-cost flights operator, I feel this is unfortunate and should be addressed - perhaps by restructuring the booking process and emphasing what excellent value for money you’re offering - even with the ‘extras’..NigelordVersion: 3.72.1

✓ Discrimination against non-eu passengersIf you're a non-eu citizen don't bother downloading this app. It doesn't let you download mobile boarding passes for this reason, however it doesn't explain this, or explain that if you're non-eu you need to go online to get a mobile pass. Instead saying that the mobile boarding pass is not available "right now", and so you will end up being told callously that "you'll have to pay €15 to print the pass, that's somehow your fault and there's no way they'll accept any responsibility for this gaping hole in customer communication"..On a tight budget backpackerVersion: 3.5.2

✓ Useless app. Have to go to site anyway.The app doesn’t allow you to print out your boarding pass, so you have to go to the site for your check in process anyway. Also, when I tried to check in for both flights (there and back) it assumed I could check in for free on my second flight but when I got to the end it made me back all the way to the beginning and I had to recheck-in for my first flight separately..Ysbf dlabdVersion: 3.52.1

✓ No communicationWe are delayed and being communicated nothing and your site isn’t transparent about baggage . Not using again.Ashley03036686Version: 3.70.0

✓ Less than a budget app.I hope their airplanes are in better shape than their app. The app is worthless and confusing to use..YU2DBCVersion: 3.124.2

✓ Nearly missed my flightThe gate changed and the app wouldn’t update it. If this small feature is not synced, what’s the point of the app in the first place?.Khalid RadwanVersion: 3.164.0

✓ Phone app chaoticAfter already paying for baggage when I bought my tickets initially, the app only presented options to purchase more bags when trying to check-in and get boarding passes. So, now I think I have paid for too much baggage! This needs to be fixed!!!.Crazy chicken ladyVersion: 3.140.0

✓ Bugs in appApp did not process my payment or so I thought. I received an email from Ryanair 4 hours before my departure flight to let me know I had been charged twice for the same flight. This app cost me 76:99 as Ryanair will not refund a duplicate flight after departure. Very confusing.Slainte7777Version: 3.14.1

✓ Totally inaccessible.Oh dear, yet another App where the designers have paid absolutely no attention to the visually impaired! Come on, it’s not that difficult. Start by giving all buttons and links alt-text so screen readers can tell the blind user what the button actually does rather than leaving it for us to press everything to find out where it goes, only to discover it either logs us out or clears all the information we have entered. Ryan Air’s website is equally difficult to navigate and use with a screen reader, especially when it comes to reserving the seats. So I hoped the App would be better. Yet again my independence has been taken away because someone forgot about the blind person and made no attempt at making what could be a great App accessible. Please Ryan Air fix this issue and make your booking service inclusive to all your customers, after all it is 2019 and disabled people do want to fly too!.Rebecca WoolleyVersion: 3.63.0

✓ Worst Airline CompanyTitle says it all, constant harrassment during the flight to purchase goods. Bleur Bleur..Risk_PlayerVersion: 3.140.0

✓ Not working properly. Misguided UnfairRip off airline. And the app is set up to charge you more and more money rather than give you useful accurate information or allow you to complete selection or payment procedures. The app has you going around and around trying to purchase reasonable offered selections but you’re never aloud to get complete the transaction. Rather, when you choose an option (like 6 or 10 euro to check a carry on bag) the app asks you to log in again. When you do log in, it’s as if you didn’t make a choice again. And a 20 Euro option for 10 kilo bag is all you are offered. And the like..PaulerosVersion: 3.67.1

✓ We had to pay 190€ because your app doesn’t work.We don’t really like this app. We bough an infant with seat ticket for my baby, and when doing the checking on the app for the baby the app hasn’t allow it. As when we where putting the date it said it had to be older than two years old. My baby is 1.5 So we couldn’t finalized the check in. When we arrived to the airport instead of helping us, they charged us for each boarding pass. And at the Ryanair airport desk told us that they understood but couldn’t help. And they accepted that the app had an error and teach us a trick to make the check in to “trick” the app and be able to check in. But we have to loose the seat that we paid in order to be able to check in though the app. Terrible. Now we have to submit a claim..L8890Version: 3.74.1

✓ Random seatsWhy not sit a family together when you get on the plane and find it is only 1/2 full. This feels like an attempt to get more money out of customers rather than only having a few seats left they need to fill!.AndyPWVersion: 3.151.0

✓ ConfusingVery confusing kept telling me to pay for additional bags..Nodster345Version: 3.162.0

✓ Omg omg f...Terrible application.SophieforestVersion: 3.70.0

✓ Stay away from itWorst app for the worst Airlines company ever, bad service and I don’t recommend it.H.K.K 23Version: 3.162.0

✓ Check everything!When checking in the system tries to get more cash from you. I already had paid for 2 checked bags yet it keeps trying to get me to pay again. I could not find where on my reservation email it confirm I had paid for the luggage but luckily I had a screen shot showing I had..Warren TerraceVersion: 3.142.1

✓ Total ConClicked the option to automatically add to the booking - Add Priority Boarding and 2 cabin bags for all flights 18 Euro Total cost - or a second option to add manually for a flight - from 9Euro -. I clicked the 18 Euro option and it only gave me this for the return flight, not for ‘all flights’ in the booking(there were 2 flights in the booking). On the phone I was told that there was no availability for Priority Boarding on the outward flight and that between clicking the link and paying, the Priority Boarding ceiling must have been reached! But in that case why wasn’t I charged just the one flight at 9 Euro. It didn’t give me the option not to take the PB for the return flight only and I already had a 2 hold bag on the return flight so I didn’t need PB+2 on the return. Still, they con you by having to pay for extras without giving you the correct information. At the time of booking I thought that by paying for seats it had included 2 cabin bags. Probably my bad for not reading the extensive small print..Sam_SmartVersion: 3.71.0

✓ God awful experienceAs per all dealings with Ryanair, their app/website causes nothing but frustration. The website directs me to the app to check in, I'm able to do so but am then redirected back to the website to view my boarding pass. Once I've logged in to the website my booking does not appear and so I'm unable to view/print my boarding pass which I will undoubtedly be charged for at the airport..BpapuniVersion: 3.54.0

✓ Easy bookingThe flight was fast and easy to book. It’s was my fault that i didn’t look at the time. I scheduled my flight too early. I paid for insurance Incase i needed to cancel or move it. I noticed this the next day and have been trying to reach customer service ever since. It’s been 2 weeks since then and i still haven’t been able to reach anybody. The customer service is very poor. Just be careful when you book and double check everything before you submit your payment..HonestReview!#345Version: 3.52.1

✓ Absolutely awful! Avoid at all costs!If you are a disabled traveller then avoid these at all costs. The special assistance customer support service give you incorrect advice, they are rude and hang up if they are unable to answer your question! After sending me a blank letter which should be confirmation of the medication and medical items I need to travel with they then said it will be resent to me 24 hours before I’m due to fly. I explained I may not have time to organise this to be printed out and if I have another other options and they replied no and said they can’t help me any further and hung up! I’m now in the position where I don’t know if I can travel or not, if I will receive the email in time or if it will be a blank page again and have no one to call at Ryanair for help! I guess you get the service you pay for! Never again!.TfromnottsVersion: 3.139.0

✓ Legal extortionWatch out for all the fees. Silly me! I thought I could just check in like I had for every flight I‘d taken for 40 years. NOPE! Not with Ryan air. You CAN check in at the gate but they charge you 55 Euro to print a 2 cent boarding pass. So check in using the app unless you want to pay for legalized extortion. P.S. Ryan air does tell you about the fees, but it’s in the fine print!.Hans011973Version: 3.155.0

✓ Would you like wings on your plane?That will be extra..YourbanskiVersion: 3.75.1

✓ False information about deadlinesThe app falsely claims that checkin closes 30mins prior. In fact the t&c state 20 mins. Hopeless.Adam_australiaVersion: 3.157.0

✓ The lineWe where almost to the front of the line and then one of the attendant opens another line witch put us at the very back and then people where cutting us and the attendant was no where to be found we where very anger and they are a mess with all the lines so beware. But other than that it’s cheap and well worth not spending so much money..PrincessMaddie_XDVersion: 3.66.0

✓ Sin vergüenzasSin vergüenzas.14/07/2023Version: 3.158.0

✓ Baggage issuesIt really is very difficult to track down what baggage has or has not been booked with our flights when booked several months in advance. I thought we had booked two hold bags and "two bags" did appear in the final moments of checking in at home. This turned out at the airport to be two "cabin" bags. I duly paid for two additional hold bags (we only had one traditional tiny handbag as cabin luggage between us) and will do on both sectors. £160! I now read that one of the "cabin bags" could have been checked in on the outward trip (so long as it was no more than 10kg). We were not informed of this at Bristol when we paid for the two "hold" bags and it really is not clear on the website . I am now in a quandary at my holiday hotel as to whether to book two hold bags on the return. Ryanair's Byzantine rules on luggage and the aggressive nature I have seen it imposed are a source of stress and fear and a reason I will always choose an alternative if I can. I am not being rude...just giving you honest feedback on our experience and how it spoils our holiday..MusicincornwallVersion: 3.62.2

✓ Don’t book with this airline if it’s the last thing you doWorst budget airline in the world. If you want to overpay for the worst experience of your life then this is the airline for you..L-orlandoVersion: 3.121.0

✓ DodgyI think Ryanair is mostly a well run business and they offer pretty amazing prices. But I’m constantly disappointed by all their dodgy little tricks. Like they force me to download this app (or print the boarding pass, but who has a printer on holidays). They let me check in online, but you can’t get the boarding pass without the app, which is ridiculous..Great-ReaderVersion: 3.165.1

✓ AvoidI booked my flight via a third party online travel agent. I then discovered that I was unable to download an electronic boarding pass on either the third party app or the Ryan air app. There is a £55 fee for a paper copy of the boarding pass at the airport. Fortunately the member of staff at Stansted printed the boarding passes for free which is in line with their policy as stated on their website. The issue came on the return flight when again I could not download the electronic boarding pass and the staff did not comply with the policy of issuing free paper boarding passes to customers who have booked through a third party travel agent. I raised this issue with the customer services when I arrived at Stansted who didn’t assist, except to admit that “Ryan air is the worst airline” for hidden charges. It was my first and last flight with Ryanair.Mac-attack2 (twice the attack)Version: 3.116.0

✓ Contact RyanairShame as a service to contact a support !.AdamaqriVersion: 3.90.0

✓ Mrs.Online check in process is not good. It’s very difficult and time consuming. Too many steps. It also does not allow me to check my children in online which I do not understand as they are paid passengers that have a requirement to provide COVID documentation etc as part of ability to board. This is a very frustrating process..B31088Version: 3.127.0

✓ Just terribleThe whole Ryanair experience is awful. I’ve not flown with them for years, and will try to remember better next time..It's okay, I guessVersion: 3.58.0

✓ TerribleTerrible.See you roundVersion: 3.158.0

✓ MehranTried to edit the passport details and I had no luck.Mehran MoallemVersion: 3.163.0

✓ App NOT freeWhy was I charged to download this app whereas it is advertised as free on Google?.BironovaVersion: 3.69.1

✓ The good & the badWe use Ryanair several times per year due to my LOVE of discount travel. With the exception of one REALY inappropriate attendant, the others have all been absolutely lovely. Almost 3 years ago, I was forced to pay approximately $40-$60 for a checked bag due to it being 2 kilos over the weight limit, not a problem. Ryanair lost that bag on a flight between Barcelona & Malaga. After spending hours adding the lost items to their website (twice) and spending approximately$70+ every time I mailed correspondence to Ryanair, they still have not reimbursed me for my belongings. It still makes me angry every time I open their app..CorinadelpozzoVersion: 3.58.0

✓ Not able to bookI tried 4 different creator cards to pay for booking and nothing is going through . Called Ryanair 6 time each time getting different solution , buy through chrome , incognito mode download app . At the end nothing works . So frustrated with this company.Marta111Version: 3.60.1

✓ Fault in appGreat idea but loaded this today - clicked 'open' and it tells me there is an upgrade. Click upgrade and it takes me back to 'open ' page. Endless loop right now..TarknzVersion: 2.1.258

✓ Worst low fare in EuropeThe only airline that is flawlessly late, unapologetic, internally disorganized, and PROUD of making up excuses not to reimburse. My flight was over two hours delayed because they failed to have staff on site. As a result, I missed my connecting Ryanair flight and was not only fined upon buying that alternate ticket but I was also NEVER reimbursed or contacted back from Customer service (more like, lack thereof). It’s worth paying a little more for a different airline! Only use when absolutely necessary cause they do fly into convenient airports..JWG1222Version: 3.130.1

✓ The worstPlease don't do this to yourself, pay a little bit more but your mental health is worth it..PochemuwVersion: 3.165.2

✓ Checkin requires hours of research and collect call to their call centerI travel 150k miles per year. Ryanair has the most difficult app of all the airlines I’ve ever used. Checkin failed for me and it took hours to troubleshoot what was an error on their end. They still charged me for having to talk to their rep to fix a problem on their end. Lost hours of time on my vacation as well. Use them as a worst case scenario (which is what I did since it was the only flight that day to my destination)..Rjfree21Version: 3.69.1

✓ RUBBISHWhat a horrible airline. We went to the check-in desk and they told us we had to check in through the app. You must check in at least 2 hours before boarding or you are charged 55 Euro per person. You enter all your details manually through the app and then it just tells you that ‘this is not a valid boarding pass’ and to print tickets through their website. This app is useless. The lady at the counter then hand wrote our boarding pass which we couldn’t scan at any of the checkpoints. Avoid taking Ryanair if you can..BanannashenVersion: 3.74.0

✓ Misleading baggage allowance in appMy baggage allowance shown in app indicated I purchased “plus” option and that it included priority check in & 2 cabin bags. When it came to check in though I was made to declare number and kind of bags and either pay £20 additionally for 2 cabin bags, or choose 1 small bag and take a risk that upon arrival to the airport I would be charged £69 for the 2nd bad which supposedly was already included in my “plus” option. Person on the chat i contacted to verify said 2nd bag was never included and therefore I needed to pay. Either way I paid extra , but would be even more if I showed up at the airport believing I had 2 bags based on the app info. All the support person had to say was that web version doesn’t say anything about 2nd bag being included in the “plus” package and that I should use web rather than app. Why would there be a difference in the first place? This is misleading and looks like technique to get extra money. Not happy customer at all..KikkolooVersion: 3.126.1

✓ Worst of companyOn our way back from France to Ireland our flight got delayed by 2 hours that made us miss our second flight. I called the company for a re-routing free of charge on an evening flight, the guy over the phone says that ryanair doesn’t do connection, (which it’s true since it was two different bookings), that we have to pay a 60€ fee for changing our flight for a later one in the evening, plus the price of 2 new air tickets. Like it was our fault if we miss our second flight ! They consider your case when it’s over 3 hours delay. Stone hearted company that has zero insight about business, we’v e been flying 6 times a year for the past 6 years, won’t be with ryanair anymore. It’s even more disgusting knowing that the hostess at Bristol airport says that the 2 ryanair evening flight were nearly empty. Ryanair prefer fly 2 empty flights than offering a commercial gesture… Anyway being stone hearted and dumb is bad for business… End of the story, we made our way back with aer Lingus the next day, the air tickets were way cheaper, the price difference paid for the hotel at the Hilton Bristol airport. Anyway wish you the best….Fabgib69Version: 3.145.0

✓ Terrible AppConfusing on how to check-in 2 passengers with 2 x 20kg luggage, return.Chef 4 my friendsVersion: 3.138.1

✓ You need a new IT departmentYour web site updates birthdate and passport expiry dates to be the wrong information. I found discussions going a year back complaining about this. It has taken over 1 hour of my time messing around with this. Maybe tell me how you are going to reimburse me for this. Ridiculous. You can give me what ever type of credit you think is appropriate for the mismanagement of this issue. I will then determine based on that credit if I will ever fly Ryan Air again! I have also filed an official complaint. How do you people stay in business..DNot fly RyanVersion: 3.66.0

✓ Bad airline, bad appLike everything else about Ryanair, this app is designed to frustrate and obscure people out of their money. It will not update information on delayed flights, it doesn't provide the boarding passes upon logging in, but uneccessarily requires further entry of a booking number, it would be just as useful to write the information about your flight Ona piece of paper. And yet, Ryanair will charge 100 quid if you don't have this app for your boarding pass, and want them to print t it for you as any other airline would do. Beware..PostylemVersion: 3.49.0

✓ Confusing (?deliberately) AppWhen using the app to check in there is a lack of clarity about already purchased luggage and hence tries to push you toward buying more..HjfugthVersion: 3.149.1

✓ Baggage info unclearWhen I bought my ticket, I paid for a checked bag. When I try to check in on the app, it’s encouraging me to purchase a checked bag. It warned that if I bring a second bag to the gate, I will have to pay additional to bring it on board. This is very confusing as my receipt from when I booked clearly says that I purchased checked bags already..Rebeccamg1905Version: 3.115.0

✓ Needs better search methodsI don't like having to choose an airport in London. I can be flexible. I like having 'London (any)' as my search option which most airlines have. This app also needs a fare calendar. When flexible to travel I like to find the cheapest period to fly to the destination..MadeladdleVersion: 2.2.279

✓ Poor app performance and can’t get boarding pass or even a simple searchI can’t even search my flights anymore or check in for my upcoming flights. Such inconvenience and could costs airport check in. Did delete and downloaded the app again several times...ReubennzVersion: 3.75.1

✓ The Ryanair customer experience makes me feel sick in the stomach1. Ryanair send me an email (received into spam account unhelpfully but appropriately) to say I am not allowed any hand luggage on my RETURN flight (we are already at our destination and this is therefore awkward).... 2. Ryanair send another email (why should I be checking my emails, I’m on holiday) to inform I should check in now or you will be charged £55 if you do it at the airport desk..... 3. Checking in now means paying for my seat (I believed I was getting a seat when I bought my flight).... 4. My partner is not a UK citizen, and apparently cannot have a mobile boarding pass (she can with EasyJet, funny that), so she has to print one to avoid a charge (where are we getting this printer from away from home) Summary: My trip away has caused me two episodes of feeling sick that a company should be allowed to treat its customers with such little respect. The customers make the business and I hope at some point those customers collectively realise this and unmake it..SamsonsitoVersion: 3.67.1

✓ Sneaky buggers?I only downloaded this app to get a mobile boarding pass. When I click on the boarding pass section, I get a message that tells me: "Hang on! This is not a mobile boarding pass. Please go to our website to print out your boarding pass before traveling." Sneaky buggers! If I hadn't checked now, well before my flight, I would've been stung at the airport for more costs for not having a boarding pass..GenesisterVersion: 3.56.0

✓ Why we don’t have a review information pageLooks like this is designed to be problematic for use.MPAVANCVersion: 3.136.0

✓ Even Ryanair think it's rubbishHaving problems booking on website so tried app. Just got "error" with no detail, Ryanair call center said "don't bother with app as it has lots of problems". Mind you they also ruled out Safari and Chrome and recommended Firefox - which also didn't work. But their comments are telling.GlockersVersion: 3.26.0

✓ Not easy to find wayToo many clicks and not easy to adapt your choice re checked in luggage.GFPMKVersion: 3.115.1

✓ Business model is to milk the customerI would not be surprise if next time I check in there would be a choice to “have air” or “do not have air” while travelling..VercsikeVersion: 3.152.1

✓ Horrible airlineHorrible airline. Denied boarding for no reason. I tried customer service with no success. They refuse to fix the issue when we call or send emails. Don’t waste your money..VicgiuVersion: 3.165.3

✓ Rapacious Air.Ryan Air does not deal fairly with Passengers when they are unable to travel due to COVID restrictions..CurleyQ54Version: 3.126.1

✓ Will not be forced to pay for seatAll good apart from when it is very hard to get past the “choose seat” page. Keeps telling you to pay to choose a seat and will not let you go any further until you’ve paid for it -despite already choosing “random seat” option. Managed to some how (through lots of going back and forth) check in for my first flight but gave up checking into my second flight as could not get past the choose flight page. Will not be forced to pay for something I do not need just because your app makes it hard to carry on without it. Will work it out another day..AnnieTerranovaVersion: 3.58.0

✓ Extremely user unfriendly, full of costly bugsRyanair is generally very inventive about scamming its customers but their app takes it to a new level. The app kept failing when I tried to use it to check in for a flight. The I got to the gate and they refused to check me in for free and charged me €165 for check in. Told me that I should have called customer support when the app didn’t work!!!.VankoVersion: 3.159.0

✓ Not so wowOk so firstly the app is a ball of #%#%, the service on the phone was good and helpful but all in all I’m very unhappy with the service, not on a human level because they were very helpful but on a business level they’re awful, they purposely sit people away from each other to get the extra seating money even though I payed for a seat I was still sat away from my partner and the lady in between us was happy to move because she had been sat in that random seat half a plane away from her group of 10 people as if just to make us both have to pay. If you want more money then ask but don’t be sneaky! The small amount of money isn’t the problem, it’s the trickery. Now I’m about to fly home half a plane away from the missus again and I can’t select any seats close together because just as it was on the way in there’s people randomly sat in middle seats all over. And it’s my fault, my partner won’t talk to me, well done Ryan air, congratulations for causing an argument. Cinema seats won’t sell separate because they know people want to sit together but I guess a 4 hour flight is different, if I could pay to change it I would but sadly those random seats that are filled in an awful way just can’t be moved.Psychic psyVersion: 3.66.0

✓ Rubbish AirlineI flew with Ryanair from Glasgow Preswick, this was a joke! I booked my flight flight originally for £19:99 and I was confused at how low this flight price was but no! Don’t be fooled this is only the start of the increase of the price! You now need to pay for baggage and also carry on baggage which if free on other airlines. And ‘what a surprise’ when I got there flight has a 5 hours cancellation but no, not only that there was no reason to it we passengers where not told anything we where left to fend for ourself while we waited in the departure area for 5 hours with no reasoning while the plain sat on the tarmac. And when we finally got onto the flight I was greeted to dirt seats and the safety card was celebrated to the front of my seat. My tray table has previous wrappers on it and my seat belt buckle had snapped. BUT NO! This isn’t the end of the problem when I got to my destination in Portugal they then declined my passport because it was less than 6 months till expiration. I was then stuck in Portugal till I got on a TAP Portugal flight back to the UK. From my Experience I would never fly RyanAir again. As I do know people with similar issues with this company But I also know people who have had no trouble with them I am only reviewing what happened to me! Thank you if you read this!.Mincraft player 123Version: 3.134.0

✓ Company issuesI’m sure you all understand where there are cheap flights, there are massive company issues, the staff at Stanstead airport for Ryanair had poor communication. We were passed back and forth from one desk to another and back again. Our flight was canceled, due to weather, understandable yes but we stood in line for 3 hours to book a new flight, the guy who served us told us to come back tomorrow and he will check us in, then he served us that next day so I presented to him saying okay we are here to check in and he started yelling at me saying I told you to do that yesterday but I was unsure of where to go, so I asked about 3 different people and got told 3 different things. I could go on and on, but everyone will have their own opinion so what’s the point. Absolutely disgusted with this airline service..0402854847Version: 3.47.0

✓ Rubbish websiteWorst online experience for an airline I have ever experienced.HdhdnwjVersion: 3.75.1

✓ The App Fails MiserablyI have attempted to book flights and accommodation on the app tonight (Sunday, no support available). There were repeated errors, during which I lost my flight credits, which then could not be redeemed against the flight I was attempting to, and eventually did manage to book. Then when I attempted to book the last remaining room in the hotel I wanted to stay in, again, repeated errors regarding ticking the terms and conditions box, and many misfired attempts to book. Frustrating beyond reasonable tolerance levels. Dreadful..Harry DCVersion: 3.58.0

✓ Could be better1 Star for having an App 1 Star for self-management and automation ability (potential) ... but I travel frequently to areas with poor internet connection and it takes ages to retrieve data (no local storage on the phone), frequently logs me out (interrupted connections) and seems to prioritise downloading advertising and things I don’t want over providing functionality and information..Freaky_mutantVersion: 3.43.1

✓ $$$ pour être assis avec son ami en volNous avons fait le tour de l'Europe et chaque 3 fois que nous avons pris Ryanair, ils nous ont assis à des dizaines de banc éloigné l'un de l'autre meme si il restait toujours plusieurs place de libre dans l'avion.. ils veulent absolument qu'on paye pour être assis ensemble à la réservation... très décevant pour une compagnie aérienne.LhfffhjjvcVersion: 3.146.0

✓ ConfusingThis app is confusing because it is not giving us our boarding pass. Also, we hope not to have to pay additional fees to print our pass..Highflier 111Version: 3.136.0

✓ Flight to IbizaOnly going for 2 days to Ibiza and flight was delayed 2 hours, therefore unable to use public transport (arriving after midnight) and shortening my already short trip. Only notified of delay 1 hr before, should be notify passengers at least 3 hrs before and enable them to cancel or change flights free of charge when airline is the cause of any type of delay. No apology from airline or staff for the inconvenience..GggghhhjhhfddryhvcVersion: 3.165.1

✓ Poor app and website1. Both the app and the website are designed to make customers to buy extra options to their trip (eg: forcing them to pay for a seat). Someone less skilful in dealing with apps and websites can easily fall into the trap. During the check in process, on the first go, there are only 3 options: to buy a seat or to check-in later. One has to close the app and start the check in again. Only then a third option (random allocated seat) is available. 2. When booking tickets for 2 or more people, one has to make separate reservations if one has a check in luggage and one does not, for example. This means that the members of the group will be seated randomly in the airplane. What if is a mum with a child and one check in bag? Or husband and wife with one bag? Ryanair has no interest in reducing pollution by encouraging ppl to review their luggage weight..Displeased customer 007Version: 3.72.1

✓ Terrible app full of confusing thing attempts to squeeze more money out of youI am so unimpressed with Ryan Air on every level. For a simple domestic flight they have really put me through the wringer. Every element of the process is massively over complicated. So anyway I was just trying to check in online for a domestic flight and I had to go through pages and pages or check boxes. I hired a car and wrote off ticket cost. Avoid at all costs. The negative hype is true: Ryan air really are that awful..Pengwynn19Version: 3.166.0

✓ ConfusingThis is a confusing app that makes it hard to understand what happened to the bag I already paid for..CelesteialWVersion: 3.155.0

✓ Not intuitiveThe payment system needs some work. I made several attempts on scanning the card, to which I got a message that the card was wrong. Interestingly, I noted that the section where the expiry date ought to go, scanned the “Valid from” date instead. I couldn’t quite get it why that happened, therefore, I added the card manually. The section where you’d add the 16 digits took the whole width of the screen. Once finished it would take me to the next section, i.e., the validity section. This, however, did not have any corresponding description, so therefore, wasn’t sure what it stood for. I’m quite intuitive and managed to solve this puzzle, however, these sections should have names so users know what they stand for. Finally, after making several attempts, I had to redo the booking and guess what, I lost a good offer, and spent £30 more. Having to work out how to add a card it’s a poor display of user experience..Edy from the blockVersion: 3.128.1

✓ It’s great knowing about cancellationsThis app is truly awesome, now It has some great updates. There is even some ambiguity about being in the unlucky 1% of flight cancellations and I gather that’s only 700,000 people but heck that’s only 1% but the app is so cool now I can book and have a great app experience and then hope in Ryanair’ lotto land of passenger experiences that I’m not one of the unfortunate 1%. I suppose % sounds nicer than 700,000 passengers being mismanaged with a delete button. I hope the staff in Ryanair are well and healthy as they do a great job under draconian conditions. There’s only one thing missing on this App, a delete but for the M O’L function, that needs to be updated as the M O’L system is so out of date, dysfunctional and needs a fix. So Ryanair staff and app super just M’OL needs replacing..Alan P. FurlongVersion: 3.38.0

✓ Stupid airlineWe had taken 2 hour to purchase 2 ticket and first on 249 euros and second on end up costing us 480 and wouldn’t check us in and was not able to even the person on the counter was not able to do it for us on the app and had to pay 30 euros each absolutely crazy..SeyaslVersion: 3.130.1

✓ Charles ThellussonIt pains me to have to book another flight with you but I have actually booked 2 flights one on the 26th and one on the 27th just in case you decide to cancel one. I have already had my outbound flight with RA cancelled yesterday from Birmingham airport. This has cost me £600 more in re booking new flights for my family of 5, 5 train tickets back to my home town as you cancelled with 2 hours to go at a cost of £100. A taxi trip to Leeds airport costing £160 and re booking car hire in Barcelona through RA costing me £400. So a total of £1260 for our flight out to start our holiday a day late. Giving you one stars is painful. On top of that you tell me my refund is waiting in my wallet but yes you guessed it it’s empty so more wasted time trying to sort that out as well. That’s what happens when you cancel a flight that you were happy to take on. Maybe you should think about booking in flights only if you can honour them. I don’t expect you to reply to this comment simply because that would be good customer service!!.The cookermanVersion: 3.134.0

✓ First time using itFirst it asks me to provide my personal details to complete my profile. Then the app does not display the data that I had already provided. Does not work to check in my daughter as she is NOT an adult! Yes she is not. And you have her birthdate when I input it to purchase her ticket. She has not had a birthday since I bough her ticket.AcayacatlVersion: 3.133.1

✓ Payment failures, timeouts, duplicate bookingsTried to make one booking, payment failed (or so it said). Attempted with a different card, received a timeout error, forced to start over. On second attempt, payment went through, but then a while later I receive an alert that I have a duplicate booking and was charged twice. Can’t get in touch with anyone, no option to queue on phone or chat. Hopeless. Probably have to call the credit card to contest the charge because Ryanair support and app are so useless. Terrible company, terrible app.Cbthomas2006Version: 3.134.0

✓ Atrocious customer serviceThis has to be the worst airline ever I make a booking from Liverpool to Paphos the day they release the new route flights and pay and book extra leg room seats. I then book my parking and hotel accommodation for the night before the flight as it departs at 6am. 6 weeks later get notification of a change in the departure time which is actually a date change not a time change and I’m now flying 24hrs earlier than originally scheduled. That’s one hotel booking lost as the hotel won’t change the date. I complain to be told no compensation from Ryanair as it’s not their fault? I accept the change and today went to check-in to now find that they didn’t transfer over the extra leg room seats which I have already paid for. I call to complain to be told it’s again not their fault and they won’t do anything about it apart from move my seats so now Chrissy and I can’t sit together in extra legroom seats we have to sit across the aisle from each other or choose cramped seats together with no leg room. They won’t compensate for either move even though it’s their fault. This is the first time we have used Ryanair in years and don’t think we will be doing so again. Micheal O’Leary you run a mickey mouse company which doesn’t take ownership for rectifying it’s own mistakes and this would have been no stars but I had to give you one star just to write the review Another very disgruntled customer.Dude1901Version: 3.59.0

✓ Too buggyWhen entering details for multiple people at checkin, the details entered previously (for example passport nr) change when entering info in next field. This could lead to issues when travelling. Too buggy for important process like checkin..MadKingLudoVersion: 3.0.0

✓ WorstePessimiste servizio.Pier9090Version: 3.139.0

✓ Not greatThe app never remembers my details so I have to keep logging back in which is inconvenient if I don’t have my reservation to hand. It’s also very slow when trying to check in and get boarding passes. This makes me worried about using the app to check in for the return journey when I’m abroad, I would be relying on this to work as I will have no access to a printer to print our boarding passes. I also think it’s a ridiculous seat allocation system; I’ve not paid to reserve seats as I thought that me and my two travelling partners will be allocated seats together if there are any, that’s what’s happened on every flight I’ve ever been on before. However we have been allocated seats apart, even though there are loads of seats available together, furthermore we have been allocated seats in the middle of rows, both of these tactics are presumably to try to force people to pay extra for seats together which I think is very very cheeky and unnecessary..MuddlarkVersion: 3.63.0

✓ Doesn't have real boarding passesThis app is useless because it doesn't show real boarding passes - don't download! If you rely on this app you could be forced to pay 60 euro or 60 pounds for Ryan air to print your boarding pass! After clicking on boarding passes it says I have 2 boarding passes, then after clicking on the boarding passes it shows the message "Hang on! This is not a mobile boarding pass. Please go to our mobile site to print out your boarding pass before travelling". Why have an app that has pretend boarding passes??.NiiiickoVersion: 3.16.0

✓ You are not a honest companyMade me pay for a check in at the counter even though I had not access to a computer for 2 days because I was traveling and I do not use computer without help. Also, I am now checking in online to avoid another scam of yours and in the process I am lead to believe that I have not yet paid for a check in bag when in reality it’s included in my ticket. You just forcing people to pay extra for something already paid. You should be more honest and not make believers! Your prices seem lower but at the end of the day they’re not. Shame on you. You stole 70€ from me.OneBruce123Version: 3.117.0

✓ Lived up to premium cheapskate reputationHaving lived through the bombardmentvof eMails in the run up instructing me what I would be charged if my socks were the wrong colour or if my child’s hair was tied up in an unacceptable fashion I managed to get through without incurring additional fees. I couldn’t check in till the last minute (of course) as I refused to pay £45 to reserve seats so we were, as is customary broken up just for the sake of it. Entertainingly my 14 year old daughter was assigned an emergency exit seat (no children allowed the sign says) in amongst a stag-do from Bolton while myself and my other daughter we split but each had a spare seat next to us (go figure). Anyway I can’t print out my boarding passes for return trip as were are away for more than two days so we’ll probably be charged for that at the airport. Never again Ryanair. Money isn’t everything..Great Apps :DVersion: 3.62.2

✓ Forced to pay extra with no choice to declineThey require a printed pass, can’t get a mobile pass, and to print one I have to pay to access seats, or wait until the end of my holiday to check in with no place to print my boarding pass. Nothing works Nd you’re constantly pushed to buy extras. Hate this site..ScimomVersion: 3.75.1

✓ Do not rely on this app for your check-inThe app may even be brilliant, but if you are out traveling and you are met with a screen saying the app must be updated... you may be in trouble. Unless you update the app is blocked, and you wish you traveled with another airline. For people on the road this is bad, unless they can get WiFi somewhere. The problem is not the app per se, but the choice of blocking the old app to force you to upgrade..SletnerVersion: 3.49.0

✓ Never againThis was my first flight with Ryanair and it will be my last. There were delays with the departure flight from London stansted to Milan so we got to the hotel really late. They then cancelled the return flight as there were strikes in Milan so we booked onto a flight the following day, meaning we had to pay for another night in the hotel. This Irish company better refund me my money for the extra hotel cost but I know they won’t. On top of that the new flight we booked was also delayed so we returned home really late. My impression of this company is that they are self serving and focused solely on profit and not on customer care, and then I remembered the little Irish man who started the company was awful from what I remember reading in the press. I’ll stick with BA, EasyJet and even Wizz Air for low cost trips and suggest you do the same..Tumblebug77Version: 3.151.0

✓ Worst check in experienceHad a worst experience with this airline as If you are not able to check in online then ready to pay euro 55 for boarding pass and no one will help you at the airport except lying to the customers. They accept their mistake but unable to provide you refund. Never recommend to fly with..HammazizVersion: 3.74.1

✓ GarbageBiggest scam in air travel.BFN ddbVersion: 3.160.0

✓ RIP off and terrible serviceYou destroyed my suitcase beyond repair and you provide ample time to get it sorted. Knowing ones abroad and knowing that time you set isn’t always viable. What a joke. The service I got was terrible and the reps were rude and didn’t even help my with all my belongings that I had to physically carry from airport to my destination which was 3.5 hrs by coach. You destroyed my trip and I’m still feeling the repercussions. I won’t let this rest upon my return to London. You will be hearing from my lawyer! Avoid rynair at any cost they don’t care nor do they help when they destroy your trip. Unbelievable worst airline trip ever. Easy jet are a million times better. Will be sharing my experience with my followers in social media all 100’000 of them. I’ll make sure you loose where I did! Shocking customer service agents rude beyond words. Chilling whilst I was struggling to manage !!!!.F.adamsVersion: 3.41.1

✓ Rude and unprofessional staffDuring my checking at the Vienna airport the was was unprofessional and rude. Completely unhelpful..GazelkaVersion: 3.143.0

✓ PoorWas trying to check in ahead of time but it would only give me the option to select a luggage that is up-charged, even though the receipt had already said I paid for my luggage. Was charged an extra $124 because I didn’t “check in” ahead of time. Then was told by the check in counter that both of my bags were okay in size, only to have to pay an additional 48€ at the gate because my bag was “over sized”. Also, the representative at the gate stated that I need to make my bag smaller and when I said I could not she said “I don’t feel like arguing right now”. Terrible service ):.Suzanne’s reviewVersion: 3.164.0

✓ Pathetic bordering disgracefulThis company has pushed the limits with pushing advertising down your throat. Making the add on and random seats etc all feel like black mail quite frankly. Stick to making Guiness..AP*APVersion: 3.155.0

✓ Are you kidding me!!!!We were about to do our online check in when a box popped up and said we can’t have an electronic boarding pass which we normally use. As a result we did not complete online checkin because we would do it at the desk like any other airport where they print boarding passes. We arrived at the desk and were forced to pay 55 euro each because we have not had our checkin done. Complete ripoff. Don’t tell me you can’t checkin with a paper and then charge me at the desk. This world is electronic and paper is becoming obsolete. How do you expect travellers without access to a printer produce these documents?! In addition, the airport is advertised as Paris and its 2 hours away by car from Paris. Don’t advertise your airport as something else. That is false advertising. I am throughly disappointed in how your staff handled this and at the end of the day I feel scammed and ripped off..GregroszVersion: 3.61.1

✓ Very dissatisfiedRyanair website and app are difficult to navigate around, the fact that you cannot check in until 48 hours before your flight is a nuisance. I booked with Ryanair through a third party website, it isn’t usually my first choice as I have had problems with them in the past. This time the third party forgot to mention you’re unable to check in less than 2 hours before the departure time and that with Ryanair you are unable to check in at the airport. I got to the Ryanair desk at Stansted airport 1 hour and 55 minutes before my flight and ended up having to pay £55 per person to check in because of this. As you can imagine this started off my flight in a negative light. To add insult to injury the flight was poorly controlled, with a large group of drunk men running havoc on the flight. When trying to make a complaint online I was unable to get any further as I had no record of my booking reference (this was more the fault of the third party I had booked through)..Ryanair is crapVersion: 3.60.0

✓ One of the worst appsI hate when companies force you to download their apps as the only way to access tickets/boarding passes. This company is one of them. But this is one of the worst apps I’ve ever used. Three gate changes and no information in the app at all, only ‘Gate to be advised’..Nefertiti199Version: 3.162.0

✓ App doesn’t show flight infoThis app doesn’t show or notify about boarding gates or times, or any kind of useful information really, so most passengers in the boarding queue seem stressed out and lost, hopelessly waiting to board a plane that hasn’t even landed yet. After finding out at the queue that our flight was delayed, we couldn’t even relax at the bar with confidence because the app doesn’t update departure times. Also, other airline apps immediately show your upcoming boarding passes after logging in. In this one, you still need a reservation number to find boarding passes, even if the tickets were purchased using the same account..AntoniotVersion: 3.48.2

✓ Good overallThey should fix the issue with the app reseting itself when you leave to search for document/ID information for the passenger. When you return to the app, you lost all the work done filling in the information requested. If you know the ID number and validation date of each member of the family, then forget my comment….BetorisVersion: 3.147.0

✓ Flight changesDue to major family illness forcing us to change our flights and make new booking we were shocked to find that in changing our flights we were charged both for the original flights and new flights plus flight change fees plus additional add ones despite the information on line suggesting that all the add ins , seats . Fast track etc would simply be transferred to new flight not recharged . This is extremely deceiving byRyanair as itwould have been consideranly cheaper to have simly made new separate booking for new flights .at no stage before committing to payment was there a clear breakdown of charges being incurred . Instead , after payment we were shocked to see what Ryanairhad charged as a penalty Having booked with and defended Ryanair over many years as a no frills airline we are really disgusted at their immoral tactics ..Miss KaterineVersion: 3.137.0

✓ Poor online experienceWhen checking in on the app, it didn’t give me the option to choose random seats until the 3rd time reloading the app. I almost assumed I had to pay again (there way of trying to trick you into paying more?). I have also had many issues with my password not being recognised between the App and the web browser, resulting in me being locked out of my account on several occasions and having to reset my password. It takes forever for the boarding pass to load on the app, even if you’ve opened it already. If you go out of the app, it’s like it needs to generate it all over again! When I was in the airport queue, I got to the front and the app took so long to load that I went from being at the front of the queue to one of the last getting on the plane.TheydontletyouwritereviewsVersion: 3.156.0

✓ App bugsMy daughter checked everyone in and got all of out boarding passes. When I logged in to the app it didn’t recognize I was checked in already. When I clicked the button to check in again, it said something went wrong. Still can’t get my boarding pass from the app but luckily my daughter has it..My app wont connectVersion: 3.138.1

✓ Inflated pricesIf you use this app to check prices always pretend your going days in advance and then flick back to the date your actually going as this app tracks all your movements. Delete cookies before going back to this app every time... don’t believe when it says 1 left at this price, it’s there to make you panic buy your seat. Sometimes booking your flight one way each time is cheaper than booking a return flight. Changing seats whilst in mid flight happens on most flights so don’t worry if your split up. They now say it’s about weight distribution that you can’t move seats instead of the safety in the event of an accident... total rubbish... priority boarding is a joke... most flights it’s a free for all with people pushing in front, staff have very little training and frankly are only bothered about getting you on and shutting the door. The flight times are inflated by 10 to 15 mins.... wait for the fanfare at your journeys end and then the captain telling you your early by 10 mins.... all little tricks to make you use them again and again. If you find anything useful in my review pleased I could help a.Teamsport90Version: 3.38.0

✓ Worst app everThis is really bad. They are always trying to sell you extra things with high costs. Really disappointing seeing they just care about your money and not about delivering a good service..Jeiber cadevillaVersion: 3.70.0

✓ App won’t provide boarding passThe app won’t provide a boarding pass as promised. It requires that one be physically printed for non eu residents, then directs you to present documents at luggage check despite non checked bags. Travelers don’t have printers with them. They charge £50 to check in at airport and £25 to provide “replacement boarding pass.” Either way, they require the boarding pass to be provided at passport/bag check, so why does app prevent it, but provides it IF you have a printer. Fortunately I screen grabbed the “print” version and they didn’t charge me extra..BriankangarooVersion: 3.58.0

✓ Bad user experience / fees everywhereBooked a flight, a few hours to boarding, but was unable to get my boarding pass. When you book with a third party booking Company, to get the boarding pass printed, the app throws up a webpage window for you to add extended verification. Ended up in a endless loop. No way to get the boarding pass. When I finally got it to work in a real browser, it was too close to takeoff and I would have to find a Ryan air sales assistant counter and pay a fine. Also Absolutely sinister pricing structure, swiping thru pages of extra optional fees - only booked Ryanair due to the great timing and end airport. Pricing was not important. Rebooked in the SAS app - which is great by the way..A.holckVersion: 3.163.0

✓ Beware manipulation of the ratings for this app!How is it possible that this app scores a mark of 4.4 when the overwhelming number of reviews are very low ratings? Just do the arithmetic on averaging out a few dozen ratings and you'll see there's fakery going on. Moreover, look closely at some of the heavily critical reviews and yet they're scoring 5*. Something's badly wrong. Of course there's overspill between users' opinion of the app and their opinion of the airline. OK, we're supposed to be rating the app and not Ryanair's horrible attitude to its customers. Well go no further, because the app is slow, clunky and unresponsive. One thing you can be sure of is that O'Leary has never tried to use it on his phone, because if he had, he'd have fired his IT team long ago. He could take a lead from his countryman, former Irish PM Bertie Ahern, who owned a pet food company and freely admitted to tasting the canned dog food to make sure it was up to scratch..Nit picker48Version: 3.86.0

✓ Check in misleading for non-EU citizens“You can check in using this app” is a lie if your passport is non-EU. You need to physically print a boarding pass or pay Ryanair to do this for you. No other airline seems to impose this random bizarre and wholly unnecessary rule based on race. Given checking in and getting a boarding pass is the sole purpose of having this app for me, and that online materials tell you that this is what the app does (without any clear or reasonable mention of the limitations) this is a bad experience..Kiwimatt001Version: 3.73.0

✓ One of the worst apps to use for flightsI would like everyone to know before using this app that every single step along the way of getting tickets (to even cancelling/changing times because they messed up my flight time) has been a complete failure on Ryanair’s side of things, and I am utterly disappointed and frustrated that no matter what flight I use with them, nothing ever works. I went through Skyscanner to get a connecting flight from Menorca to Barcelona and then from Barcelona to Sevilla, and one would think you would need the later flight to be from Barcelona to Sevilla, but no, despite the fact that I triple checked the time of the first flight, Ryanair decided with their bountiful knowledge and wisdom and common sense to schedule the “first” flight several hours after the second. How does this work? Not sure! Ask Ryanair. If I could get a refund, I would. Until then, I’ll warn you all to never use this awful app..User200374Version: 3.165.0

✓ Worst Airline Ever!Absolutely disgusted with this <Expletive Deleted> airline. Firstly, the fairs they advertise are only true if you are only traveling with the cloth on your back. If you have a bag of any kind they will have a way to <Expletive Deleted> you. I had a check bag so, pay a little more for that up front, ok fair. Oh, no, no, they make sure that you bag is over wait because over wait limits are lower than any airline in the industry. “Well I just won’t check a back I’ll just take a carry on.” Nope! They will <Expletive Deleted> you on that too because they have 10kg (22lbs) limit on that and trust me that is a lot less than you think. I was only flying to from the UK to Ireland and back and by my return trip, between baggage that I supposedly paid extra to have but they still found ways to charge me for and the hidden check in penalty, they had <Expletive Deleted> me for ~€120. Oh yeah, and the quality of the planes themselves are the worst <Expletive Deleted> thing I have ever seen on an airline ever. Never Again. <Expletive Deleted> this airline. <Expletive Deleted> them, <Expletive Deleted> them in their <Expletive Deleted> ear!.The_TechnocratVersion: 3.54.0

✓ You won’t let me use the mobile boarding pass…so the app isn’t much help.MadloopVersion: 3.141.0

✓ Boarding PassNot user friendly, boarding pass procedure stressful.JackperthVersion: 3.67.1

✓ Can't get my boarding pass without an EU passport.Meh..Twe4kedVersion: 2.3.305

✓ Appalling serviceAfter trying to check in on your app for 24 hours at least 10 times and unable to do so due to fault on app we arrived early to the airport 3 hours and 20 minutes prior to departure. Went to the Ryanair desk to ask for help checking in. Along with at least 10 other people who had also experienced difficulties checking in online. The lady told us we were all too early and to go away and come back 2 hours before departure so we sat and waited, went back to desk at the time we were told, for her to then tell us that we were too late and check in was closed! Absolutely ridiculous! We were then told if we wanted to fly we had to pay £55 each!! We were and still are so angry about this. We tried to check in before but weren’t able to do so. The manager arrived and told everyone to send a complaint and we should receive our money back. I’ve made a complaint, but so far nothing. What a horrid start to our few days away for my 40th birthday..-Rachel82-Version: 3.139.0

✓ Can't get boarding passI can't get my boarding pass from the ap, it tells me I need to go to the website to do it. I've let customer service know weeks ago and with the new ap it still has the error. EasyJet have a way better ap and the boarding pass shows up in Apple Wallet. Come on Ryanair, sack your ap developers, they are useless..MatthewJames1985Version: 3.26.0

✓ Terrible Airline!Save yourself a lot of grief and take another airline. Took Ryanair airline from Tenerife to Barcelona in August and it was the worst trip I ever had. The seat are quite uncomfortable, no seat pockets, no entertainment system or app and you even have to pay for water on-board. There is no customer service; If you have questions or want to make a change to your itinerary because they made the mistake in the first place, you can call them but they will charge you by the minute to fix their mistakes - assuming you can get someone on the phone. Also, if you don’t print your boarding pass, they will charge an outrageous amount €25 per person plus €50 for checking in at the airport. Our tickets were not cheap either, we paid close to €300 per person. Never again!!!.Ami1476Version: 3.69.1

✓ Maria BastosBooked a flight Ponta Delgada to Lisbon because I had a gift coupon ended up being more expensive than flying with Sata airline..Anonimo PessoaVersion: 3.114.0

✓ Never Again!!!Maybe I am naive because I am Canadian. I can’t believe an airline like this in 2020 is extorting money out of their customers. We booked the tickets five days ahead of departure and tried checking in on their app. Could not do it, it kept asking for more money for seat selection when I kept saying we would take a random seat at no charge. I tried this everyday until departure date. So I was not able to checkin. I now get to the desk and they charge us both 55£ more. What kind of business practise is this. So while at the airport I checkin for the flight back and pay the extra 4£ per seat and they have sent me an email with a receipt for 190.87£. What is this for???!!! I can see how they survive in the short term with this business model but too me eventually they will not be able to recycle all the people. They should be shut down for this practice!!.BillgodinVersion: 3.77.1

✓ App does not save flightsEven though the flight shows on the app you have to sign in with the booking code in the email over and over again. Very frustrating..SadabouttheappVersion: 3.163.0

✓ Well designed app - terrible airlineI feel moderately bad for giving this app - which is actually very easy to use, well designed and intuitive - a bad score. The designers should be commended for creating it. But I feel worse about having to fly Ryanair which deliberately uses underhand tactics to charge customers more at every opportunity. Every bit of it is legal and transparent, so if you follow all of the convoluted rules and stipulations to the letter, you should get a cheap flight. By Jove, though, they make it hard to do. Every action needs to be deliberately and carefully planned and they try and snag you with a charge at every chance. It’s soul destroying, mostly because they have some routes that are pretty reasonable so you have to fly with them sometimes. Ugh. Complaining about them isn’t even worth giving myself a coronary over. Just be careful as you click through..DrkirmaniVersion: 3.59.0

✓ Which is worse, the airline or the App?Title says it all.Donald Duck 275Version: 3.57.1

✓ Constantly freezes and crashesHey Ryanair - your app is useless pile of crap that constantly freezes and crashes! What is the point really?.MarkoPoloPhotoVersion: 3.78.0

✓ The site should be easier to navigateThe site can be a bit difficult. The app does work better then going online. I still can’t figure out how to change my seat to my husband’s seat (since he will not be able to go and an adult has to sit next to my 3 yr old). And being charged for every little thing is obsessive, but overall the price to fly round trip to many different countries is very affordable..Amaris B.Version: 3.78.0

✓ Over chargedI was not able to check in online the night before the flight because the Ryanair app didn’t allow me to enter my US passport number (don’t know why?) hoping to see the Ryanair agent at the kiosks before the flight to help me. But they charged me $55 British pound for each person to check in at the kiosk!!! The agent keeps telling me to check in online but the app still didn’t let me do that, I had to pay $110 B pounds for my daughter and myself!!! What’s a steal !!!!!!.Trung from USAVersion: 3.69.1

Ryanair works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ryanair.